2016 Ford Fusion complaints

My car won’t shift into gear. It’s stuck in neutral

Car shifts and jerks between gears

Started noticing white smoke come from exhaust looked for a coolant leak and couldn’t see any. Was topping all fluids after oil change in July 2022 this is all when I started noticing the white smoke. Come to find out there is coolant intrusion in one of the cylinders. Talked to 3 master techs from different ford dealerships and they all had said that there is not amount of preventative maintenance that could have been done to try and stop the issue. If I would have known about issue before buying would not have bought the car. Ford says that if you replace the head gasket and there is no damage to from intrusion that the issue will happen again. But if you buy there new long block kit that will fix the issue. Not sure why this isn’t a recall when there was nothing that could have been done.

At about 108,000 miles I had coolant intrusion into the engine. I was quoted $8,800 to replace the short block. My car was only worth $10,000 as quoted by CarMax so I will not be making the fix which is what most people with this issue are doing.

The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, he became aware that the steering wheel was loose. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.

December 2021 right front brake hose failed. Was replaced. July 2022 left front brake line failed . in shop to be replaced. Brake failure puts all in vehicle at risk as well anyone in vehicle i was following. there was no warning just a "pop" and no breaks when pedal was pushed. December 2021 occurred at 87437 miles July 2022 occurred at 94040 miles this is a serious safety issue and needs to be addressed by NTSA. it is not the only report of this failure on this vehicle or vehicles of prior years and Ford Motor Company doesn't seem to care about the failure or the safety of their owners.

I went to get oil changed and tires rotated. Expected to just pay for that. However, was told my lug nuts were swollen and ended up having to get them replaced as a safety issue. I have never heard of this issue before. I only have 50,000 miles on my car. I am retired, an have fixed income. Therefore, the price of $120 plus tax put quite the dent in my grocery allowance. This should be a recall. And all that have experienced this should be reimbursed. I have been a Ford owner all my life, but next car will be asking more questions about the lug nuts. Can't afford to do this every 4 or 5 years.

I bought a vehicle “as is” and the bumper keeps falling off. I went to go get it fixed a few different times and the last time I went to a mechanic and he told me not to order the parts that were necessary to fix the vehicle because it was a safety hazard to even drive around in it and can be deadly to anyone sitting in the back seat and that’s very unfortunate considering the fact that I always have my nieces and nephew with me. He also proceeded to say that the guy that sold me the vehicle should have never sold it to me or anyone for that matter. The guy that sold it to me refuses to refund me or replace the vehicle. I’ve been experiencing real bad anxiety since knowing that I’m riding in a safety hazardous vehicle. All I would like at this point is a refund because I’ve tried to go about this in a nice manner and the guy doesn’t even respond back to me anymore!

The contact's mother owns a 2016 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. Additionally, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the engine coolant temperature warning light was illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact restarted the vehicle and shifted to drive (D) however, the failure recurred. Additionally, the vehicle began to vibrate with an abnormal amount of exhaust coming from the exhaust pipe. The contact pulled over and had the vehicle towed to the residence where an independent mechanic diagnosed the vehicle and determined that there was a leak in the coolant system which caused coolant to leak into the exhaust system. The contact was not aware of what repair was performed. The contact stated a week later while driving the failure recurred. The vehicle had not been diagnosed or repaired after the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

Coolant leaking into engine. Engine light on. Engine needs to be replaced according to service center. Known issue with 2016 Ford fusions with 1.5L ecoboost engines. Safety at risk due to overheating.

When shifting in to any gear (reverse, neutral, drive, or speed), the shifter does not click into place. While shifting, the dash does not illuminate with the corresponding gear. The car stays in park regardless of acceleration being applied or not. This poses a safety hazard while driving as this can switch at any point, posing potential harm to other drivers as well. I am filling out this form prior to contacting the dealership. I am unsure at this time of the specific issue.

Lug nuts are swelling and tires will not come off.

Check engine light came on and code shown was for the turbo. I had the turbo replaced then check engine light came on again and it was showing missfire on a cylinder. This has been an ongoing battle with the turbo going out again because the engine is burning so much coolant. Recently I lost engine power driving on a main road and was almost hit from behind. This engine is flawed and should be illegal for it to be used in any vehicle. I have had nothing but trouble out of this car from the time I purchased it.

Vehicle has been diagnosed with water intrusion in cylinder #4. TSB from Ford shows an known issue that requires replacing the block. Even though my safety was not in question, this know problem should be up for a recall. Thank you.

Recall on the shift cable caused my vehicle to completely stop working/ moving while I was out with my son. No notification was ever giving to me in regards to this problem. This has caused so many issues, specially not given a rental car to be able to to move around. My vehicle is not drivable all because of a recall from Ford company. Ford refuses to provide a rental or any assistance. Being a single mother, Making it hard for me to go to work or even see my kids.

The contact owns a 2016 Ford Fusion. The contact stated that upon the start of the vehicle, he attempted to shift the vehicle out of park(P) into drive(D); however, the gear shifter seized in the neutral(N). No warning lights were illuminated. The contact had the vehicle towed to his residence due to the failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Fusion. The contact stated that the dealer had previously replaced the passenger's side rear door latch assembly; however, the failure recurred on the passenger's side front door. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 170,000.

My 2016 Ford Fusion Titanium with the 2.0 EcoBoost has 75k miles. A couple of days ago, it started misfiring on cylinder 1 while driving. The vehicle started jerking when trying to accelerate onto the interstate. White smoke started pouring out of the exhaust and the vehicle was violently shaking. The check engine light illuminated and started flashing. I was stranded on the interstate waiting for a tow truck as the vehicle wouldn't start after I turned it off. The shop the vehicle was taken to stated the was a crack on the engine block causing coolant to get into the cylinder. Now I have to pay over $6k out of pocket for a long block replacement. This is a common issue with EcoBoost engines, and now the consumers are stuck forking the cost of a replacement. Ford knows this is an issue... More importantly, the fact I was stranded on the interstate with people passing me doing 85 mph and the hazard that it caused it what infuriates me the most. I really hope somebody is able to get Ford to remedy this.

Upon start up of the vehicle the vehicle sputtered . I would give it some gas and then a large grey cloud of smoke come out the exhaust.

After owning this fusion my dashboard is severely warping I’m assuming due to outside summer temperatures. It’s caused it to warp in a way that my windshield defroster is lacking to clear my windshield of any condensation, my HUD collision warning light and passenger airbag light are not being visible at all times when driving.

The engine failed to start due to engine coolant leaking into the engine compartment. While this occurred while the vehicle was parked, the engine could have failed while driving and endangered the driver and any passengers. The problem has been confirmed by a Ford dealer as a complete engine failure requiring engine replacement outside of the warranty but too soon for normal wear and tear. There were warning lamps for overheating and engine misfiring.

The APAM system which controls the blue tooth speaker phone access has quit functioning and FORD offers no solution. This is a safety hazard since several states have outlawed holding a cell phone for calls. A vehicle this age should not have experienced this type of failure and the cost of repair is rather large.

The contact owns a 2016 Ford Fusion. The contact stated while driving 40-50 MPH, the warning message "Vehicle Overheating" was displayed. The contact veered to the side of the road to allow the vehicle to cool down and the continued driving; however, the failure reoccurred several times while driving. Upon arriving at her residence and parking the vehicle, the contact noticed that there was no coolant in the coolant reservoir. The contact refilled coolant reservoir: however, upon attempting to restart the vehicle, the vehicle failed to start. The contact stated that there was white smoke coming out of the exhaust. The vehicle was towed to the local dealer where it was diagnosed that the engine short block needed to be replaced. The dealer advised the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The vehicle was then towed to an independent mechanic who provided the same diagnostic. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 175,000.

While driving all the coolant drains into the engine causing the engine to over heat. I have read many reviews about this same issue. While driving this happened to me and I had to pull over VERY quickly on a dual lane highway (very unsafe)! Almost got hit by a semi in the process of having to pull over twice! Contacted Ford many times and they stated this is not a recall and all expenses would have to be paid out of pocket! VERY UNHAPPY CONSUMER!

When we put the car into reverse there are times the transmission jerks a bit.

When the car is going down the highway it will make a loud sound and the just shut off in the middle of traffic and some time it will not make a.sound,and it shuts off. This is a very dangerous thing to be happening on a highway. I have had several close call in which the person or people behind me had to swirl around me to keep from causing a major car crash. I have had my car to shut off on me several times before. I took it to have it checked out and the cause was determined to be within my fuel line, causing me to have the fuel tube replaced. As they where checking my car another Ford Fusion was having the same problem.

The contact owns a 2016 Ford Fusion. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the instrument panel displayed that the vehicle was shifted into Reverse(R). Additionally, the vehicle was unable to restart. The vehicle was towed to the contact’s residence. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that NHTSA Campaign Number: 22V413000 (Power Train) was associated with the VIN; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.

Lug nuts were impossible to remove as the wrench supplied by Ford would NOT engage the nut. WE spent two hours on side of a busy highway at risk while several people tried to remove the nuts. Finally, the tech from towing service had to beat the wrench onto each nut, destroying the outer shell in each case. After two hours in the Texas heat, spare was attached and we replaced ALL the nuts for $48 plus tax. VERY ALARMING SITUATION as we often travel on remote roads and areas.

The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, the gear shifter failed to move out of park(P) without warning. The vehicle was towed to her residence where a mechanically inclined relative inspected the vehicle. A code reader determined that power steering was defective. The DTC codes were reset however, the failure persisted. Upon investigation, the contact discovered that her vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The dealer was notified and the contact was informed that parts for the recall repair was not yet available. The dealer suggested that the contact could pay out-of-pocket for the repair and be reimbursed once the part became available. The contact declined the offer. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was in park(P), the vehicle inadvertently moved. While shifting into gear, the shifter moved into another gear. There were no warning lights illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 83,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving on the highway at an undisclosed speed and attempting to shift to the next lane, the steering wheel was difficult to turn. The contact was able to get to the side of the highway and turn off and restart the vehicle. The contact stated that the Hill Start Assist Not Available message was displayed. The contact called the dealer to schedule an appointment however, there was no available appointment for at least a week. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

The contact owns a 2016 Ford Fusion. The contact stated while pulling into a parking space the vehicle lost power steering functionality. The contact stated there were several unknown warning lights illuminated with unknown messages displayed. The vehicle was towed to the contact’s daughter's residence. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

Never serviced

I got a recall notice and called the dealership. They do not have the part until Q4! I rent this car on Turo and have lost revenue because of this.

Three of four door locks have malfunctioned. As well as electric driver side seat. We have fixed two at our expense, they are obviously defective. Unable to lock doors, a person could fall out. Dealer has confirmed issue and has attempted to get Ford to take responsibility. Has not been confirmed by police, etc No warning lights. Similar vehicles have had same issue and have been recalled. I don’t think we should have to pay for this expense when there is a known issue. We are requesting that this lock gets repaired and we are reimbursed for other two locks to be reimbursed. Thank you for your time. Vickie

Automatic Trans Shift Cable. I put my car into reverse and was backing up- I then shifted into drive and my car started rolling backwards still. I had to slam on my brakes and use my braking brake to stop my car from rolling backward. This was very dangerous and it scared me!

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure and was informed by the dealer that the vehicle might be repaired in October 2022. VIN tool confirms parts not available.

The contact owns a 2016 Ford Fusion. The contact stated while his wife was driving 35-45 MPH, the vehicle started losing motive power and was sputtering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine was losing compression. The dealer was notified of the failure and advised the contact that it was a known failure. The manufacturer was notified of the failure and informed the contact that though it was a known failure, they could not assist as the vehicle did not have an extended warranty. The vehicle was not repaired. The failure mileage was approximately 68,176.

My 2016 Ford Fusion with a 2.0 EcoBoost engine began experiencing a misfire in cylinder 4. I took the vehicle to a Ford Service Center for a diagnosis, and they said that the cause is coolant intrusion into the cylinder, and the only fix is replacing the engine. I still own the vehicle and it is available for inspection. My safety and the safety of others are put at risk because, in the event of an unexpected total engine failure, I could lose power causing me to be stranded, power steering function, ABS function, etc. There is currently an ongoing class-action lawsuit titled Miller, et al. v. Ford Motor Company, so others have also experienced this issue. The vehicle engine has been inspected and diagnosed by a Ford Service Center. They stated that a faulty design makes the engines susceptible to coolant intrusion. There were no warnings about the failure before the misfire started occurring.

The bushing that attaches the transmission shifter cable to the transmission has degraded causing the bushing to detach from the transmission.

Was in reverse to enter a parking spot, shifted down to drive (lever moved to D) but car stayed in Reverse. I could freely move the lever from Drive to Reverse but the transmission would not shift out of reverse. I moved car to parking spot, moved lever to park (car never shifted out of reverse), put the emergency brake on, then shut the car off. The car will no longer start now because the transmission is stuck in Reverse (lever is in park). Significant safety issue...I could have unknowingly reversed into anything or anyone at first when I "shifted" to Drive remaining in reverse. Upon inspection the bushing/cap did fall off of the shifting cable, which was recalled on thousands of Fords same model and year. Consumer had to pay for a cap and seal to replace the one that was missing.

The back up camera keeps failing.

“Temporarily Lost communication with the Climate System” when this appears on the dash, AC won’t turn on, windows won’t roll up or down, defrost doesn’t work, nothing on the dash works except hazard lights, doors won’t lock, can’t adjust mirrors. Happens very sporadically, coincidentally when it starts to get hot (80° and above)

235/50 R 17. Seriously horrible groove wandering to the point that I feel extremely unsafe to drive. I'm guessing it's all four tires but, I'm only allowed to pick one. It happened the first day after purchasing the vehicle on 5/24/22. I put more money down on the car because the tires were fairly new. Now they have to be replaced because they are dangerous. They must be recalled!

The car stalls on idle repently and check engine light won't turn on, so there no error codes. But apparently it's a fuel pressure sensor.

Complete engine failure and extreme overheating from a known block issue at Ford. My car is essentially totaled needing a new engine due to known faulty engine blocks in the 1.5 and 2.0 liter motors from 2013-17. Overheating caused engine to stall on the interstate nearly causing several accidents. Once restarted we got home and was afraid the engine was going to catch fire until cool. Rolled vehicle outside. Ford should be ashamed that they only released a safety/service bulletin and not a recall. Now we are without a needed vehicle unless we can replace the engine at a cost of $5500 to $7500. Who has $7k laying around to fix a known issue to Ford?

Coolant leaked into the engine. Caused engine to overheat

The contact owns a 2016 Ford Fusion. The contact stated when he tried to shift the vehicle into drive it failed and it would stay in Park gear. The contact opened the hood of the vehicle and noticed that the bushing detached from the transmission. The vehicle was towed to the contact's home where he was able to get a temporary repair on the vehicle. The dealer and manufacturer were contacted and both of them stated that the vehicle was not under NHTSA Campaign Number:19V362000(POWER TRAIN) and that he would have to pay for the repairs. The vehicle was not repaired. The failure mileage was approximately 1306

Canister valve replaced to help the vac system, multiple codes appeared, all relating back to the engine! Coolant linking into engine! Issue has been on going.

While in motion, the trunk of this vehicle pops open randomly roughly once a week. It completely unlatches while the vehicle is locked and gives an alert that the trunk is open.