2011 Ford Fusion complaints

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE POWER STEERING LIGHT ILLUMINATED AND IT WAS VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

THIS HAS HAPPENED ON NUMEROUS OCCASIONS BUT ON THIS PARTICULAR DATE I WAS DRIVING WITH MY TWO KIDS AND AS I WAS TURNING WITH TRAFFIC THE POWER STEERING WENT OUT, IT WAS ALL OF A SUDDEN AND ALL THE CARS WERE GOING MY SAME SPEED. I LOST CONTROL OF THE VEHICLE AND SIDE SWIPED A CAR AND ALSO WAS REAR ENDED BECAUSE I STOPPED SINCE I HAD NO IDEA WHAT WAS GOING ON WITH MY POWER STEERING. I WILL NEVER AGAIN BUY A FORD BECAUSE WHEN I CALLED THE DEALERSHIP THEY HAD NOTHING TO SAY. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AND THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE POWER STEERING ASSIST AND THE SERVICE ADVANCED TRACT WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. UPDATED 6/8/15*CN UPDATED 08/24/2017*CT

WAS DRIVING ABOUT 35 COMING TO A STOP AND POWER STEERING STOPPED WORKING MESSAGE APPEARED ON DASH. SERVICE STABILITRAC SERVICE POWER STEERING AND TIRE MONITER. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING WITH POWER STEERING AT FAULT ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL WAS HARD TO TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

WE HAVE A HAD A FEW INCIDENTS RECENTLY WITH THE ELECTRICAL POWER STEERING IN OUR 2011 FORD FUSION JUST QUITTING AND THE CAR BEING HARD TO TURN. MOST WERE OCCASIONS COMING OFF A STOPPED OR SLOWING POSITION ON REGULAR SUBURBAN ROADS. *TR

I WAS DRIVING APPROX 40 MPH ONTO AN ON RAMP FOR A HIGHWAY. AS I STARTED ON THE RAMP MY STEERING WHEEL WOULD NOT TURN NORMALLY. IT TOOK TREMENDOUS EFFORT TO STEER IT. FORTUNATELY THERE WAS A DIRT ROAD OFF THE RAMP BACK TO THE ROAD I WAS ON AND I WAS ABLE TO MUSCLE THE CAR INTO A GAS STATION LESS THAN 1/4 MILE AWAY. *TR

PULLED FROM A RED LIGHT AND CAR STARTED SHAKING VIGOROUSLY. PULLED OVER SAFELY INTO A PARKING LIGHT AND A WRENCH LIT UP ON THE DASH BOARD. TOOK IT TO A NEAR BY AUTO PARTS STORE, CLERK SCANNED IT AND SAID IT WAS A THROTTLE BODY MALFUNCTION. *TR

MY DAUGHTER WAS DRIVING MY CAR AND ALL OF A SUDDEN POWER STEERING AND ADVANCE TRAC SYSTEM LIGHT DISPLAYS ON THE DASH, CUT THE CAR OFF AND RESTARTED NO CHANGE. WITH ALL THESE COMPLAINTS I PRAY THAT FOR DO SOMETHING ABOUT THIS, NOW MY CAR IS OUTSIDE IN THE PARKING LOT, NOT SURE IF IM GOING TO BE ABLE TO PAY TO GET IT FIX BC I WAS JUST LAID OFF MY JOB. *TR

WHEN DRIVING THE CAR,IT WANTS TO COME TO A STOP,AND IT GOES INTO NEUTRAL. IT JERKS YOU BAD. IT DOESN'T MATTER THE SPEED. I COULD BE GOING 25MPH OR 55MPH OR 70MPH. ITS A HAZARD TO BE DRIVING. TOOK IT BACK ABOUT 2WEEKS AT FORD DEALER THEY SAID COULDN'T FIND ANYTHING WRONG. HAD WARRANTY AT THAT TIME.I CALL TOLD THEM I DIDN'T WANT THE CAR ANYMORE BUT THEY WOULDN'T HELP ME. I HAVE HAD THE CAR FOR ALMOST A YEAR AND HAVE TROUBLE WITH IT ALL THE TIME. *TR

DRIVING DOWN THE ROAD, AND THE CHECK POWER STEERING LIGHT CAME ON, AND SERVICE ADVANCETRAC ALSO. POWER STEERING THEN QUIT WORKING COMPLETELY. *TR

TRYING TO EXIT THE CAR, THE DOOR HANDLE SNAPPED BACK WHILE OPENING. AFTER TRYING TO OPEN AGAIN THE DOOR LATCH IS NO LONGER CONNECTED TO THE OPENING MECHANISM. I CAN NO LONGER OPEN MY DOOR FROM THE INSIDE WHICH WOULD INHIBIT MY EXIT IN AN EMERGENCY. *TR

AFTER STOPPING AT A STOP SIGN, WHEN I PUSHED THE ACCELERATOR, THE VEHICLE JERKED AND WOULD NOT ACCELERATE PAST THE IDLE DRIVE SPEED; A WRENCH LIGHT DISPLAYED ON THE DASH; I SLOWLY MANEUVERED INTO A PARKING LOT. AFTER RESTARTING THE VEHICLE, I MANAGED TO GET HOME AND DRIVE THE CAR FOR SEVERAL DAYS WITHOUT ISSUE. A QUICK INTERNET SEARCH LED ME TO SUSPECT THE THROTTLE BODY. ON ABOUT JULY 29TH, THE SAME THING HAPPENED. I PULLED TO THE SIDE OF THE PARKING LOT THAT I WAS IN AND RESTARTED THE VEHICLE. ON THE MORNING OF JULY 31ST, AS I PUT IT IN PARK AT MY PLACE OF EMPLOYMENT, THE VEHICLE STALLED (THE ENGINE STOPPED AND RPM DISPLAY SHOWED 0) AND THE BATTERY LIGHT AND OIL LAMP LIGHT DISPLAYED. THE VEHICLE STARTED RIGHT BACK UP. UPON LEAVING MY PLACE OF EMPLOYMENT, THE VEHICLE STALLED FOUR ADDITIONAL TIMES WITHIN THE 9 MILES BETWEEN WORK AND THE NEAREST AUTO PARTS STORE. THE EMPLOYEE STATED THAT THE AFFECTED PART WAS THE "THROTTLE BODY" JUST AS I HAD FOUND BEFORE. *TR

MY POWER STEERING IN MY VEHICLE HAS BEEN GOING OUT WHILE I DRIVE. (VERY SCARY) IT HAS HAPPENED APPROXIMATELY 4-5 TIMES. I READ THE MANUAL AND IT SAID IF "ASSIST FAILURE" COMES ON, TURN OFF THE ENGINE AND LET IT SIT FOR 10 SECONDS, THEN TURN VEHICLE ON TO RESET. THE FIRST 4-5 TIMES IT DID RESET AFTER DOING SO. THIS VERY LAST TIME, THE VEHICLE NO LONGER WAS RESETTING. IT REMAINS IN MY DRIVEWAY BECAUSE THE "ASSIST FAILURE" STAYS ON WITH NO POWER STEERING. I CALLED THE DEALERSHIP AND THE GENTLEMAN THAT I SPOKE WITH MENTIONED THAT THE 2010 HAS A RECALL OUT FOR THAT ISSUE BUT NOT YET THE 2011. I AM VERY UPSET THAT I DID NOT GET ANY ASSISTANCE WITH THIS MATTER DUE TO THE PROBLEM NOT BEING MY FAULT. *TR

FIRST TIME IT HAPPENED I WAS DRIVING THROUGH A PARKING LOT TO THE EXIT AND MY CAR'S STEERING SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I STOPPED THE CAR. TURNED IT OFF AND THEN TURNED IT ON AND IT RETURNED TO NORMAL. SECOND TIME I WAS BACKING OUT OF A PARKING SPOT AND THE SAME THING HAPPENED THE STEER SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AND IT WENT AWAY. I TOOK THE CAR TO THE FORD DEALERSHIP THAT I PURCHASED IT FROM THEY DIAGNOSED THE CAR AND TOLD ME MY STEERING GEAR ASSEMBLY NEEDED REPLACED. SINCE THIS IS A SAFETY ISSUE AND I WAS AFRAID IT WOULD HAPPEN AT HIGHER SPEEDS I REPAIRED THE CAR (I WAS NO LONGER UNDER WARRANTY). I GOOGLED THIS ISSUE AND IT APPEARS THIS IS HAPPENING A LOT TO OTHERS. *TR

MY 16 TEEN YEAR OLD SON WAS DRIVING, HE IS ONLY ON A LEARNERS PERMIT WHEN THE LIGHTS AND CHIMES WENT OFF AND HE LOST POWER STEERING. IT TOOK ME AND HIM TO PULL IT OFF THE ROAD. THANK GOD HE WAS ON A STRAIGHT AWAY! SHUT THE CAR OFF AND IT RESET. NEXT DAY I AM DRIVING 50 MPH WHEN I LOOSE POWER STEERING I MANAGE TO STOP AND PULL OFF TO THE SIDE OF THE ROAD. TRIED THE TURN OFF TRICK AND DID NOT WORK. HUSBAND TOOK BATTERY CABLE OFF FOR 15 MIN, STILL NO LUCK. NOW IT SITS, IT IS NOT SAFE TO DRIVE, YOU NEED TWO PEOPLE TO TURN THE CAR! *TR

ON JUNE 27, 2014 I TOOK MY CAR TO A DEALERSHIP FOR A RECALL TO REPROGRAM IT. ON JULY 14, 2014, MY CAR JUST STOPPED RUNNING WHILE I WAS DRIVING. AFTER SEVERAL ATTEMPTS, IT DID RESTART AFTER I TURNED OFF THE AIR CONDITIONER AND RADIO. THE NEXT DAY I BROUGHT IT INTO THE DEALERSHIP ONCE AGAIN. THE SERVICE PERSON TOLD ME THE SAME THING HAPPENED TO SEVERAL OTHER CUSTOMERS AFTER THE INITIAL RECALL AND THAT NOW THE THROTTLE BODY NEEDED TO BE REPLACED. WHEN I ASKED WHY THAT WASN'T REPLACED WHEN IT WAS REPROGRAMMED, HE SAID FORD TOLD THEM TO WAIT UNTIL THE SECOND PROBLEM OCCURRED BEFORE REPLACING IT. MY CONCERN IS SAFETY. HAD MY CAR STOPPED RUNNING ON A BUSY HIGHWAY GOING A HIGHER SPEED LIMIT, I MIGHT HAVE BEEN KILLED. I CALLED FORD CUSTOMER SERVICE AND WAS GIVEN A CASE NUMBER AND TOLD THIS WOULD BE "LOOKED INTO." HOW MANY MIGHT DIE BEFORE THIS RECALL WILL BE DONE PROPERLY? *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING FAILED. THE POWER STEERING ASSIST ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS A CHIME THAT SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE WAS PULLED OVER AND WAS TURNED OFF. THE VEHICLE WAS RESTARTED THIRTY MINUTES LATER. THE VEHICLES STEERING WHEEL WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THERE WAS NO DIAGNOSIS OR REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 27,542.

I ATTEMPTED TO DRIVE MY CAR BUT IT SUDDENLY SHUT OFF AND POWERED DOWN WHEN I PULLED OUT OF A PARKING LOT OF AN ESTABLISHMENT. I RESTARTED MY CAR AND DROVE TO MY DESTINATION. THIS HAPPENED ON 07/07/14. THERE WERE NO INDICATIONS OF VEHICLE ISSUE AS NO MAINTENANCE OR WARNING LIGHTS CAME ON. THE NEXT TIME THIS HAPPENED WAS ON 07/11/14. THIS HAPPENED FIVE TIMES DURING A THIRTY MINUTE PERIOD WHERE THE CAR WOULD TRAVEL A MILE AND THEN WOULD SHUT OFF. DURING THIS TIME WHEN THE CAR WOULD SHUT OFF THE MAINTENANCE LIGHT WOULD COME ON WHEN IT SHUT OFF BUT NOT WHEN IT TURNED ON AND IT HAD A ROUGH IGNITION. THIS OCCURRED AGAIN ON 07/14/14. I ATTEMPTED TO TAKE THE CAR TO WORK ON 07/16/14 AND THE CAR SHUT OFF EN ROUTE LESS THAN TWO MILES FROM MY HOME BY SHUTTING DOWN AND A MAINTENANCE LIGHT COMING ON. TOOK THE VEHICLE TO A AUTO ZONE STORE IN MY AREA TO HAVE THE COMPUTER CHECKED FOR CODES AND CODE P2111 WAS THE RESULT. THE REPAIR NEEDED WAS A THROTTLE BODY FOR THE VEHICLE. *TR

OVER THE LAST FEW WEEKS THE STEERING WHEEL OF MY 2011 FUSION LOCKS UP EVERYDAY FROM A COLD START AND SOMETIMES AFTER BEING POWERED OFF FOR OVER AN HOUR. THE CAR WORKS AFTER TURNING IT OFF AND BACK ON. LUCKILY IT HASN'T LOCKED UP WHILE DRIVING (UNLIKE THE THROTTLE BODY PROBLEM WHICH CAUSED MY CAR TO TOTALLY STOP WHILE DRIVING AT 50MPH! IT WAS VERY SCARY!). I HAVE READ MANY REPORTS THAT SAY OTHER PEOPLE WITH THE SAME CAR HAVE HAD THE STEERING WHEEL LOCK-UP WHILE DRIVING AT A HIGH SPEED. I BOUGHT THE 2011 FUSION FOR MY 17 YEAR OLD TO DRIVE SINCE WE HAD GOOD LUCK WITH OUR 2008 (WITH HIGHER MILEAGE) AND 2013 FUSIONS. BUT, I WILL NOT ALLOW HER TO DRIVE THE 2011 UNTIL I GET THIS PROBLEM FIXED. THE FORD DEALER SAID IT WILL COST ME $2,000 TO FIX THE STEERING PROBLEM. WHY IS FORD NOT RECALLING THE 2011 FUSION FOR THE "POWER STEERING" PROBLEM AND IT IS RECALLING OTHER FORD MODELS WITH THIS PROBLEM? IS MY 17 YEAR OLD DAUGHTER NOT IMPORTANT ENOUGH TO FIX WHAT IS OBVIOUSLY A KNOWN PROBLEM WITH MANY COMPLAINTS? I AM UPSET AND WILL END MY FAMILY'S 50 YEAR FAMILY TRADITION OF BUYING FORDS IF FORD DOESN'T RECOGNIZE THIS 2011 FORD FUSION PROBLEM. *TR

I WAS DRIVING DOWN A RESIDENTIAL STREET GOING ABOUT 30 MPH AND ALL OF THE SUDDEN 3 LITTLE DINGS HAPPENED WHILE A LIGHT CAME UP WITH THE CAR THAT LOOKED LOP SIDED THEN ON THE ODOMETER IT SAID "POWER STEERING ASSIST FAULT". I COULD BARELY TURN THE CORNER AND GET HOME. LUCKILY I WAS ALMOST HOME, BUT BY THE TIME I GOT HOME I COULDN'T EVEN TURN THE WHEEL ANYMORE. IT WAS TERRIBLE. *TR

INTERMITTENT FAILURE WHEN PULLING OUT INTO TRAFFIC. WHEN YOU PRESS THE ACCELERATOR DOWN, THE WRENCH LIGHT COMES ON AND THE CAR WILL ONLY GO ABOUT 5 MILES PER HOUR. WAS ALMOST HIT ON TWO OCCASIONS BY ONCOMING TRAFFIC. IF YOU TURN THE CAR OFF, THEN RESTART, IT WORKS --- UNTIL THE NEXT TIME IT FAILS! I CONSIDER THIS A LIFE THREATENING DEFECT. IN HIGH DENSITY AREAS, IT IS NOT REALISTIC TO HAVE HUGE GAPS IN TRAFFIC THAT WOULD ALLOW YOU TO ADEQUATELY PROTECT YOUR LIFE, AND THE LIVES OF OTHERS, EVERY TIME YOU GO TO PULL OUT INTO TRAFFIC. *TR

WHILE DRIVING DOWN A VERY BUSY HIGHWAY AT 65MPH I ATTEMPTED TO CHANGE LANES TO AVOID A DRIVER THAT HAD JUST PULLED OUT IN FRONT OF ME. WHEN I TURNED THE WHEEL, HOWEVER, THERE WAS NO POWER STEERING AT ALL RESULTING IN THE TURN BEING MUCH SLOWER AND REQUIRING MORE TURNING POWER ON THE STEERING WHEEL THAN USUAL. I STOPPED AND PULLED OVER TO INVESTIGATE THE STEERING, BUT AFTER RECRANKING THE CAR THE STEERING RETURNED TO NORMAL. I HAD THE HOBBY SHOP ON BASE CHECK IT AND THERE WAS NOTHING WRONG WITH IT DIAGNOSTICIANS. HOWEVER AS I BACKED OUT OF THE HOBBY SHOP IT WENT OUT AGAIN. WHILE I AVOIDED AN ACCIDENT, THE SUDDEN DRAMATIC CHANGE IN THE POWER STEERING IS MAKING THE CAR INCREASINGLY DIFFICULT TO DRIVE BECAUSE IT IS UNPREDICTABLE. *TR

CAR WOULD NOT GO OVER 10 MPH. PULLED OVER TURNED CAR OFF, RESTARTED AND ENGINE SURGED UP AND DOWN. TURNED OFF AGAIN, RESTARTED. PROBLEM WENT AWAY. THIS IS THE SECOND TIME IT HAPPENED. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON FIVE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND THAT THE ELECTRONIC POWER STEERING ASSIST/STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 30,000.

POWER STEERING ASSIST FAULT MESSAGE APPEARED WHEN THE CAR WAS STARTED. TURNING THE ENGINE OFF AD BACK ON DID NOT CORRECT THE PROBLEM. CAR HAS NO POWER STEERING NOW. I HAVE BEEN READING SIMILAR COMPLAINTS THY HAVE OCCURRED WHILE THE CAR IS IN MOTION. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS HURT OR KILLED. A SIMILAR ISSUE WAS RECALLED IN OTHER 2011 MODEL FORD VEHICLES THAT HAD SIMILAR OR THE SAME STEERING SYSTEM. I'M THANKFUL THE ERROR OCCURRED AS I WAS PULLING OUT OF MY DRIVEWAY INSTEAD OF ON THE INTERSTATE. *TR

THE POWER STEERING HAD BEEN FAILING IN THE CAR LAST YEAR. WAS GIVEN THE RUN AROUND BY FORD. FINALLY WAS ABLE TO HAVE THE STEERING GEARS REPLACED IN JANUARY FOR A HEFTY PRICE TAG, $1400. A WEEK AGO IT STARTED FAILING AGAIN! IT FAILS WHEN THE CAR IS ON AND BEING DRIVEN, THEN IT WILL COME BACK AFTER THE CAR IS TURNED OFF AND ON AGAIN. TODAY, THE POWER STEERING FAILED AND WILL NOT COME BACK. I AM FURIOUS AS I HAVE PUT ALOT OF MONEY INTO THE CAR AND ACTUALLY LIKE THE FUSION. I AM JUST NOT ENJOYING THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.

ALL OF A SUDDEN, MY POWER STEERING FROZE AND I GOT THE "POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC" WARNING LIGHT. THIS HAPPENED ON SEVERAL INSTANCES LAST SUMMER, AND ALL I HAD TO DO WAS STOP THE CAR, TURN IT OFF, AND START IT UP AGAIN AND THERE WAS NO PROBLEM. I TOOK THIS TO THE FORD DEALERSHIP AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND UNABLE TO DO ANYTHING. THIS DID NOT OCCUR AGAIN OVER THE WINTER, BUT IT DID AGAIN ON THE THURSDAY BEFORE MEMORIAL DAY. I TOOK IT TO THE FORD DEALERSHIP, AS THEY ASKED IF I COULD BRING IT IN WITH THE PROBLEM, BUT THEY DID NOT LOOK AT IT. TODAY (JULY 15, 2014) I HAD THE SAME INSTANCE AGAIN OF THE POWER STEERING FREEZING WHEN I WAS BACKING OUT OF MY DRIVEWAY. HOWEVER, WHEN I SHUT THE CAR OFF AND RESTARTED IT, IT HAS NOT FIXED THE PROBLEM. I PLAN TO TAKE IT TO THE DEALERSHIP TODAY, BUT THIS IS A SERIOUS SAFETY PROBLEM FOR THE POWER STEERING TO GO INTERMITTENTLY, AND I HAVE READ SIMILAR COMPLAINTS ON VARIOUS WEBSITES. IF THIS IS A RECURRING PROBLEM, THERE OUGHT TO BE A RECALL. *TR

WHILE MY WIFE WAS DRIVING OUR 2011 FORD FUSION, THE "POWER STEERING ASSIST FAULT" LIGHT BECAME ILLUMINATED AND SHE LOST ALL POWER STEERING. SHE BECAME STRANDED IN A LANE OF ONCOMING TRAFFIC. SHE FINALLY TURNED THE VEHICLE OFF, WAITED A FEW SECONDS, AND RESTARTED THE VEHICLE. THE POWER STEERING FINALLY CAME BACK AND THE "POWER STEERING ASSIST FAULT" LIGHT SHUT OFF. AFTER TAKING THE VEHICLE INTO OUR LOCAL FORD DEALERSHIP, THE DIAGNOSTIC RECOMMENDED THE EPAS RACK BE REMOVED AND REPLACED. THIS SERVICE TOTALED OVER $1,500. THIS FAILURE IN THE POWER STEERING FUNCTION IS POTENTIALLY LIFE-THREATENING. *TR

DURING A FORD DEALER INSPECTION (CUSTOMER SATISFACTION PROGRAM THROTTLE BODY CALIBRATION) ON JULY 10,2014, WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. I AM FIRST OWNER AND AT 3.5 YEARS OLD AND 26,600 MILES, THIS SEEMED VERY WRONG. TOOK CAR TO MY LOCAL MECHANIC. FRONT BRAKES LOOKED FINE. BOTH REAR BRAKES WERE IN VERY BAD SHAPE (CALIPERS, ROTORS, AND PADS). ROTORS WERE PITTED AND SCORED WITH UNEVEN WEAR THAT WERE BEYOND REPAIR. 1 ROTOR WAS SCORED WITH A CIRCULAR GOUGE SEVERAL MM DEEP. CALIPERS NOT FUNCTIONING PROPERLY AND APPEARED TO BE STICKING CAUSING UNEVEN, MAJOR DAMAGE TO THE ROTORS. ENTIRE REAR BRAKES HAD TO BE REPLACED. NOT AT ALL EXPECTED FOR THIS AGE AND MILEAGE CAR. LIGHT HIGHWAY AND CITY DRIVING. NO CAR I HAVE EVER OWNED HAS HAD BRAKE PROBLEMS LIKE THIS EVEN AT 8 YEARS. NUMEROUS COMMENTS ON AUTOMOBILE AND FORD'S OWNERS WEBSITES WITH SIMILAR SYMPTOMS. *TR

POWER STEERING WENT OUT ON A 55 MPH ROAD AND THE WHINING NOISE IT MAKES IS UNBEARABLE. *TR

2011 FORD FUSION SEL, 26K MILES: POWER STEERING ASSIST FAULT LOCKED UP MY VEHICLE ON A MAIN ROAD, SENDING MYSELF AND MY LITTLE SISTER INTO ONCOMING TRAFFIC DURING OUR COMMUTE HOME. NOW MY CAR HAS NO POWER STEERING, AND I'M LEFT TRYING TO COMPREHEND JUST HOW LUCKY WE ARE TO BE ALIVE. THERE HAVE BEEN RECALLS ON THE 2011 FORD ESCAPE FOR THE EXACT SAME PROBLEM I AM FACING. AS I UNDERSTAND IT, THE POWER STEERING ASSEMBLY/MODULE IS THE SAME, IF NOT EXTREMELY SIMILAR TO THAT IN MY VEHICLE. IT'S TIME SOMEONE ADDED A RECALL FOR THE 2011 FORD FUSION TO THE RECALL LIST OF FAULTY POWER STEERING COLUMNS...BEFORE SOMEONE LIKE MY LITTLE SISTER GETS HURT. I SINCERELY HOPE WHOEVER ENDS UP READING THIS TAKES IT UPON HIS/HERSELF TO PROTECT THOSE OF US WHO STILL INVEST OUR MONEY AND WELL-BEING WITH FORD PRODUCTS. -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

STARTED MY CAR AND NOTICED ERROR MESSAGE ON DASH: POWER STEERING ASSIST FAULT. I TRIED TO TURN THE WHEEL AND, SURE ENOUGH, I HAD NO POWER STEERING. AFTER A FEW MOMENTS OF CONFUSION I TURNED THE CAR OFF AND THEN STARTED IT BACK UP. THE ERROR WAS GONE AND MY POWER STEERING HAD RETURNED. I BORROWED MY GIRLFRIEND?S CAR AND DID NOT DRIVE MINE BECAUSE I WAS GOING TO BE GETTING ON THE INTERSTATE. I TOOK THE CAR TO THE DEALER THE NEXT DAY. THEY FOUND NO ERROR CODE SAVED IN THE COMPUTER AND WERE UNABLE TO REPRODUCE THE PROBLEM. THE SERVICE REP SAID THEY WERE AWARE OF THIS PROBLEM AND THAT FORD WAS PERFORMING A 2-STEP TROUBLESHOOTING PROCESS. STEP 1 CONSISTED OF THE TESTS THEY PERFORMED THAT DAY (?PINPOINT TEST B FOR CTC C200C FROM PSCM?). STEP 2 (IF PROBLEM RECURRED) WOULD CONSIST OF INSTALLING A ?NEW GEAR? INSIDE THE RACK AND PINION STEERING SYSTEM. I TOLD THE SERVICE REP THAT CONSENSUS ON ABOUTAUTOMOBILE.COM SITE SUGGESTS THE PROBLEM IS IN THE EPAS (ELECTRONIC POWER-ASSIST STEERING) CHIP WHICH IS EMBEDDED INSIDE THE RACK AND PINION SYSTEM ? WHICH CAN ONLY BE REPAIRED BY REPLACING THE ENTIRE SYSTEM (~$2000). SO I ASKED WHAT ?STEP 2? (INSTALLING A NEW GEAR INSIDE STEERING) WOULD ACHIEVE. THEY HAD NO EXPLANATION OTHER THAN ?FORD THINKS MAYBE A FAULTY GEAR IS CAUSING THE ERROR?. MY SUSPICION IS THE GEAR REPLACEMENT WILL CHANGE THE NON-POWER STEERING GEAR RATIO TO MAKE IT EASIER TO STEER IN THE EVENT OF A REPEAT FAILURE. I TOLD HIM THIS ?POSSIBLE FIX? (NEW GEAR) LEAVES ME WITH LITTLE FAI

MULTIPLE TIMES MY POWER STEERING WOULD QUIT AND THROW A CODE "POWER STEERING ASSIST FAULT" "SERVICE ADVANCETRAC". WHEN I WOULD SHUT OFF THE CAR AND TURN IT BACK ON IT WOULD CORRECT ITSELF AND WHE NI TOOK IT OT HTE SHOP THEY SAID NO CODE SHOWED. NOW THE POWER STEERING HAS WENT AL LTHE WAY OUT WHILE I WAS DRIVING DOWN THE INTERSTATE AND WILL NOT CORRECT ITSELF, THE CODES JUST STAY THERE. THIS WAS VERY SCARY TO HAVE NO POWER STEERING DRIVING IN THE MIDDLE OF TRAFFIC!! *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE JERKED VIOLENTLY WHEN THE FAILURE OCCURRED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE THROTTLE BODY, ENGINE VALVE AND FUEL SYSTEM NEEDED TO BE CLEANED AND THE POWER CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,552 AND THE APPROXIMATE 160,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,650. UPDATED 8/28/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 09/15/2014 *JS

DRIVING AT CITY SPEEDS AND THE POWER STEERING COMPLETELY FAILS. TURN THE VEHICLE OFF AND THEN ON AGAIN AND IT FIXES THE PROBLEM. DRIVE SOME MORE AND A FEW DAYS LATER, IT HAPPENS AGAIN. A FEW DAYS LATER, IT COMPLETELY GOES. TAKE THE CAR TO THE LOCAL FORD DEALER AND AM CHARGED $1832.35 FOR A NEW RACK AND PINION. LADIES AND GENTLEMEN, A RACK AND PINION WON'T FIX ITSELF IF YOU TURN THE CAR ON AND OFF. I DID SOME RESEARCH ON THIS PROBLEM ON LINE AT FORDFUSIONFORUM.COM. IT SEEMS TO BE AN ABS MODULE, NOT THE RACK AND PINION. CALLED FORD TODAY AND THEY SAID NO REIMBURSEMENT WAS POSSIBLE. A NEW RACK AND PINION FOR A CAR WITH ONLY 21 THOUSAND MILES ON IT? CRAZY. *JS

STARTED MY CAR STEERING WHEEL WAS VERY STIFF NO POWER STEERING TURNED CAR OFF AND BACK ON POWER STEERING WORKED. JUNE 20, 5 TIMES THIS HAPPENED WHILE DRIVING STEERING JUST WENT OUT. GOT OFF ROAD RESTARTED CAR HAD POWER STEERING. TODAY JULY 8 POWER STEERING WENT OUT WOULD NOT RESET WHEN TURNING CAR OFF AND ON HAVE NO POWER STEERING AT ALL NOW. *JS

I, WAS COMING HOME FROM VACATION IN OHIO WITH DAUGHTER AND MY TWO GRANDCHILDREN, I AM TRULY THANKFUL THAT I MADE IT HOME WHEN COMING INTO THE DRIVEWAY THE STEERING SYSTEM WHEN OUT AND AND HAD TO TURN VERY HARD TO GET IN THE DRIVING WAY, THIS HAPPEN ONE BEFORE LAST YEAR AND WHEN I TOOK IT IN THEY COULD NOT FIND ANYTHING WRONG. I, READ THE MANUAL AND LET THE CAR COOL OFF AND THIS IS THE NEXT DAY AND IT IS STILL SAYING THE SAME THING. I, HOPE A RECALL BE MADE ON THIS PROBLEM SOON. *JS

POWER STEERING SUDDENLY WENT OUT WHILE TRAVELING AT 34-35 MPH. CAR DASH PROVIDED A POWER STEERING FAILURE NOTICE AND A SERVICE ADVANCED TRACK NOTICE. CALLED DEALERSHIP AND AM WAITING ON CALL BACK FROM MY SERVICE ADVISER. WAS IN A STRAIGHT AWAY, THANKFULLY NOT TURNING. *JS

WAS PULLING INTO DRIVE WAY. AS SOON AS STRAIGHTENED OUT THE WHEELS, STEERING LOCKED UP. I COULD NOT TURN THE WHEELS NONE AT ALL. THEY WERE LOCKED IN THE LAST POSITION THEY WERE IN BEFORE THE POWER STEERING LOCKED UP. IT HAS HAPPENED AGAIN ALSO. LOCKED UP AND CANNOT BUDGE THE STEERING. LOOKED ON LINE AND HAVE SEEN WHERE THIS IS HAPPENING TO A LOT OF FORD FUSIONS. NEEDS TO BE LOOKED INTO. SOMEONE IS GOING TO GET KILLED IF NOT ALREADY! *TR

WHILE DRIVING DOWN THE INTERSTATE TO WORK, THE CAR ALL OF THE SUDDEN JERKED AND STARTED TO DECELERATE. I WAS ABLE TO PULL OFF ONTO THE SHOULDER, WHILE THE CAR CONTINUED TO JERK FORWARD. I TURNED OFF THE IGNITION, WAITED A FEW SECONDS, AND RESTARTED THE CAR. I PROCEEDED TO REENTER THE HIGHWAY, AND A FEW SECONDS LATER IT DID THE SAME THING AGAIN. I ONCE AGAIN PULLED OFF ONTO THE SHOULDER, TURNED OFF THE IGNITION, AND RESTARTED THE CAR. THIS TIME THE CAR RAN FINE ALL THE WAY TO WORK. I AM CONCERNED THAT SINCE THE FREEWAY HAS A FEW CONSTRUCTION SPOTS WHERE THERE ARE NO SHOULDER PULLOFFS, I COULD HAVE BEEN IN A SERIOUS ACCIDENT. *TR

ABOUT A MONTH AGO THE POWER STEERING WENT OUT COMPLETELY AND HASN'T COME BACK. IT IS DIFFICULT TO DRIVE AND STEER. AFRAID TO DRIVE IT FOR FEAR OF CRASHING IF ANYTHING ELSE GOES WRONG WHILE ON THE HIGHWAY. I RECEIVED THE "CUSTOMER SATISFACTION PROGRAM" RECALL FOR THE THROTTLE BODY - WHICH DID NOT FIX THE STEERING PROBLEM. IN ADDITION TO THIS SITE, IF YOU GOOGLE THIS ISSUE YOU CAN FIND NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. I CONTACTED FORD AND WAS TOLD THEY DO NOT HAVE ANY ISSUES WITH THIS CAR, COMPLAINTS OR RECALLS FOR STEERING PROBLEMS. THEY ARE NOT ACCEPTING RESPONSIBILITY. BASED ON THE STAGGERING AMOUNT OF COMPLAINTS IT IS OBVIOUSLY A MANUFACTURER'S DEFECT AND I DON'T FEEL I SHOULD PAY FOR THE REPAIRS. *TR

AS I WAS DRIVING MY 2011 FORD FUSION TO WORK THIS MORNING, THE STEERING WHEEL STARTED SHAKING FOR THE LAST 15 MINUTES OF THE DRIVE. I PARKED AND WENT INTO WORK. WHEN I STARTED THE CAR UP AFTER WORK, I HAD NO POWER STEERING. I PURCHASED SOME POWER STEERING FLUID, BUT COULD NOT FIND WHERE TO PUT IT IN. TOOK THE CAR TO THE FORD DEALERSHIP IN SARASOTA AND THEY SAID IT WAS A RACK AND PINION FAILURE AND THAT PART IS UNDER WARRANTY BUT THE RUINED TIRES ARE MY RESPONSIBILITY. THE TIRES WERE FINE YESTERDAY AND THE CAR ONLY HAS 74,000 MILES. *TR

WAS STOPPED AT A LIGHT AND WHEN STARTED TO TAKE OFF CAR CUT OFF AND JERKED FORWARD. THE "WRENCH" SYMBOL APPEARED. TRIED TO START CAR AND IT SHOOK AS STARTING. WAS ABLE TO GET STARTED AND LIGHT (WRENCH SYMBOL) WENT OFF. I ONLY HAVE @24000 MILES ON MY VEHICLE AND IT IS WELL-MAINTAINED. FROM WHAT I HAVE READ, THIS SEEMS TO BE A WIDESPREAD PROBLEM WITH THIS MODEL YEAR FUSION. I WAS LUCKY THAT I WAS NOT REAR-ENDED OR CROSSING A BUSY INTERSECTION WHEN THIS FAILURE OCCURRED. THIS IS EXTREMELY DANGEROUS AND COULD BE FATAL. FORD SHOULD ISSUE A RECALL IMMEDIATELY AND NOT AFTER SOMEONE GETS KILLED DUE TO THIS FAILURE. *TR

CHECK MY NAME ~ SINCE I HAD MY 3 FUSION 11 ~ THE SAME PATTERNS HAVE CONTINUED/ I ALMOST LOST MY LIFE IN 2011. 2013 AND 14 BECAUSE OF THE HUGE TRANSMISSION PROBLEMS I HAVE WRITTEN PROFF THAT CLEARLY EXPLAINS THE PROBLEM ~ SO YOUR " SALESMEN?" AND " FORD" IN DETROIT REFUSED TO RECOGNIZE THAT I EVEN HAD A PROBLEM. WHY WOULD ANY CLEAR THINKING PERSON DREAM UP A STORY LIKE THIS ~ SO I AM HERE TO "TELL THE STORY" BECAUSE I COULD HAVE BEEN KILLED ~ THINK OF THIS HAPPENING TO YOUR SWEET GRANDMOTHER !!!! YES, THINK AND LET ME KNOW BECAUSE I AM SENDING IT TO BLOOMBERG AND THE LOS ANGELES TIMES! THE LONGER YOU WAIT THE SOONER I WILL CALL MY LAWYER WHO SPECIALIZES IN " CRIMINAL LAW" ~ THAT FITS. SO LET'S BE FAR TO THE PEOPLE YOU ARE SUPPOSED TO SERVE AND GET THIS LEMON LAW WORTHY ISSUE SOLVED! THE PART MAY COST $ 50 PUT THINK OF CHEVY BECAUSE FORD FUSIONS WHEN YOU STOP HIDING THE PROBLEM ~ FIX IT NOW!!!! GET BACK TO ME IN WRITTEN AND I WILL KEEP THIS NOTE THAT I WILL SEND TO EVERY NEWSPAPER AROUND! *TR

5 INCIDENTS IN TOTAL DATING BACK TO JANUARY 2014. DESCRIPTION OF FIRST 4 INCIDENTS (ALL SIMILAR): *DRIVING 25 - 35 MPH DOWN RESIDENTIAL STREET *WITHOUT WARNING THE "POWER STEERING ASSIST FAULT" DASH LIGHT COMES ON - POWER STEERING SHUTS OFF *PULLED OVER. TURNED OFF CAR. TURNED CAR ON. POWER STEERING RESTORED. ON ONE OF THE INSTANCES IT SHUT OFF AGAIN 30 MINUTES LATER BUT TURNING CAR ON/OFF WORKED AGAIN. *THIS HAS HAPPENED AT LEAST 5 TIMES. DESCRIPTION OF LAST INCIDENT (YESTERDAY 6/26/14): *PARKED. TURNED CAR ON. "POWER STEERING ASSIST FAULT" DASH LIGHT COMES ON - POWER STEERING SHUTS OFF *TRIED THE SAME AS THE LAST 5 TIMES. TURNED CAR ON/OFF. STILL NO POWER STEERING. STILL DASH WARNING LIT. DID THIS APPROXIMATELY 20 TIMES. NO CHANGE. *WAITED OVERNIGHT. TRIED AGAIN. WARNING LIGHT ON. NO POWER STEERING. TURNED ON AND OFF 5 TIMES. NO CHANGE. *CURRENTLY CAR IS PARKED AS TOO DANGEROUS TO DRIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING ALONG. COMPLETE LOSS OF POWER STEERING. THE DASHBOARD TELLS ME "SERVICE ADVANCE TRACK." I TURNED THE CAR ON AND OFF AND THE NORMAL STEERING RESUMES. THIS HAS BEEN GOING ON FOR A FEW WEEKS. NOW, POWER STEERING IS COMPLETELY SHOT. *TR