2011 Ford Fusion complaints

HAVE BEEN WAITING FOR A PASSENGER AIR BAG SINCE RECEIVING A RECALL NOTICE AND ALSO CONTACTED FORD MOTOR COMPANY AND WAS TOLD THE OLDER VEHICLES WERE SERVICED FIRST. HOW OLD DOES MY CAR HAVE TO BE AS IT IS A 2011 AND WE ARE IN 2017? MY DEALER WAS ALSO CONTACTED: GALPIN FORD WWW.GALPINFORD.COM 15505 ROSCOE BLVD, NORTH HILLS, CA 91343. THEY CAN'T DO ANYTHING UNLESS THEY RECEIVE THE PART. FURTHER, I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE SINCE OWNING THIS CAR, YET I CANNOT SUE BECAUSE I DID NOT PURCHASE THIS CAR IN CALIFORNIA, TO WHICH I AM A REGISTERED VOTER. I LIVED IN NEW JERSEY WHEN THE PURCHASE WAS MADE. PLEASE HELP, THANK YOU.

TAKATA RECALL. THE PASSENGER FRONTAL INFLATOR

ELECTRONI POWER STERRING ASSIT. DOES NOT WORK. DAUGHTER DRIVING DONE THE HIGHEST WHEN LOSS OF POWER ASSIST TO STERRING G WENTRY OUT. VOLTAGE IS GOOD AND NO BLOWN FUSES.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY OR WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED WHEN THE PASSENGER SEAT WAS OCCUPIED. THE CONTACT STATED THAT THE INDICATOR REMAINED ILLUMINATED UNTIL THE PASSENGER WAS NO LONGER SEATED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

I CAME HOME FROM SHOPPING AND WAS UNABLE TO OPEN MY DRIVER SIDE DOOR TO EXIT THE CAR. THIS IS A SAFETY ISSUE, I HAVE OWNED PREVIOUS VEHICLES AND NEVER HAD ISSUES THAT A DOOR WOULD NOT OPEN. I HAD TO OPEN MY DRIVER SIDE WINDOW AND ACTUALLY REACH OUT TO OPEN THE CAR DOOR. THIS WAS A ISSUE THAT WAS ONGOING FOR FORD FUSIONS AS I HAVE SEEN SEVERAL COMPLAINTS REGARDING THE FAULTY DOOR LATCHES.

CROSS TRAFFIC ALERT SYSTEM MALFUNCTION AND REAR PARK AID ALERT MALFUNCTION.

DRIVING ON INTERSTATE AT 70MPH WHEN POWER STEERING SERVICE LIGHT CAME ON. AS EXITED FIRST AVAILABLE OFF RAMP ONTO STATE HIGHWAY, STEERING BECAME INCREASINGLY MORE DIFFICULT TO THE POINT OF BEING UNABLE TO MAKE FIRST TWO DESIRED TURNS OFF STATE HIGHWAY. PRIOR OCCURRENCE 08/22/2017 RESULTING IN FORD SERVICE DEPARTMENT REPLACED STEERING RACK ASSEMBLY AND SET TOE ADJUSTMENT. WHEN CAR WAS RETURNED FROM FORD SERVICE DEPARTMENT, PULLED LEFT AND STEERING WHEEL OFF CENTER. CAR WAS RETURNED TO FORD SERVICE DEPARTMENT WHO STATED NOTHING WRONG WITH POWER STEERING, ISSUE WAS BECAUSE TIRES NEED ROTATED. CAR RETURNED AND DRIVEN UNTIL THIS OCCURRENCE. FORD SERVICE DEPARTMENT STATES NO ISSUE WITH POWER STEERING AND IS AGAIN BLAMING TIRES, HOWEVER LAST SERVICE RECEIPT REPORTS "GTIRE TIRES CHECKED GOOD AT THIS TIME."

CAR JUST STOPS WHILE DRIVING. HAPPENED 5 TIMES IN THE LAST 5 MONTHS. MOST RECENT INCIDENT WAS 10/04/2017. THOUGHT THAT THIS PROBLEM WAS RELATED TO MY POWER STEERING ASSEMBLY THAT WAS REPLACED LAST WEEK, BUT APPARENTLY THIS IS A DIFFERENT PROBLEM ALTOGETHER. DRIVING 50 MPH ON A SINGLE LANE ROAD AND CAR JUST STOPS. TURNED KEY TO OFF, RESTARTED, DROVE ABOUT 2 MILES, STOPPED AT A STOP SIGN, AND CAR LOST POWER. AGAIN TURNED KEY TO OFF, TURNED BACK ON AND CAR WAS DRIVEABLE. HAPPENED TWICE IN MAY, SAME SCENARIO, DRIVING ABOUT 45-50 MPH, CAR JUST STOPPED, DROVE ABOUT 1 MI., STOPPED AT A TRAFFIC LIGHT AND CAR JUST SHUT OFF. IN EARLY SEPTEMBER, HAPPENED ON DECELERATION APPROACHING A STOP LIGHT.

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE RECURRED. THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE CONSUMER REQUESTED A REIMBURSEMENT FOR THE REPAIRS. UPDATED 10/03/2017*JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE POWER STEERING ASSIST ERROR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SHEEHY FORD OF SPRINGFIELD, 6727 LOISEDALE RD, SPRINGFIELD, VA 22150) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT NO RECALL WAS ASSOCIATED WITH THE VIN; HOWEVER, HE SHOULD KEEP THE REPAIR RECEIPT FOR FUTURE REIMBURSEMENT. THE FAILURE MILEAGE WAS 117,000. *BF UPDATED 7/24/18*JB *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED INTERMITTENTLY ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FOLLOWING ERROR CODE APPEARED: THROTTLE BODY ASSEMBLY ERROR CODE (P2119). TOWN AND COUNTRY FORD IN CHARLOTTE, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE UNAWARE OF ANY RECALLS REGARDING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE DID NOT QUALIFY FOR THE EXTENDED MILEAGE WARRANTY COVERAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.

I WAS DRIVING ON FREEWAY WHEN I NOTICED A ODOR FOR ABOUT FIVE MINUTES BEFORE IT GOT WORSE, ONCE I PULLED OVER TO CHECK IT AND LET THE WINDOWS DOWN THE ODER GOT STRONGER. I'VE HAD THIS HAPPENED A COUPLE OF TIMES BUT DIDN'T THINK IT WAS MY CAR.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ADVANCE STABILITRAK INDICATOR ILLUMINATED WHILE DRIVING 30 MPH. IN ADDITION, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING. THE CONTACT STATED THAT THE STEERING COLUMN COULD BE MOVED, BUT EXCESSIVE EFFORT HAD TO BE APPLIED. THE VEHICLE WAS OPERABLE AFTER BEING MANUALLY RESTARTED. THE VEHICLE WAS TOWED TO FOX FORD (3560 28TH ST SE, GRAND RAPIDS, MI) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000. *LN UPDATED 7/23/18*JB

AROUND ONE OUT OF EVERY FIVE DRIVES, MY POWER STEERING WOULD FAIL SOON AFTER STARTING THE ENGINE. 2 ERROR MESSAGES POP UP: - POWER STEERING FAULT ASSIST - SERVICE ADVANCETRAC ONCE RESTARTING THE CAR, THE PROBLEM USUALLY CLEARS. IF IT PERSISTS, I WILL SWITCH OFF AND RESTART THE CAR AND IT USUALLY CLEARS AND DOES NOT COME UP TILL THE NEXT DAY OR A LATER DRIVE. IT SEEMS TO BE A COMMON PROBLEM AMONG MANY FUSION OWNERS.

MY DRIVERS SIDE DOOR LATCH BROKE, NOT ALLOWING ME TO EXIT THE CAR UNLESS YOU PUT THE WINDOW DOWN PRIOR TO TURNING OFF THE CAR. I HAD IT REPAIRED UNDER MY EXTENED WARRENTY HAWEVER THAT WOULD HAVE COST 126. THIS SHOULD BE A RECALL

I HAVE BEEN DEALING WITH FRONT END ISSUES THAT HAVE HAD MY 2011 FORD FUSION IN THE SHOP 6 TIMES FOR THE FRONT END ALLIGNMENT PROBLEMS IN THE PAST 6 MONTHS. I HAVE HAD THE UPPER AND LOWER CONTROL ARMS REPAIRED AND IN LESS THAN 3 MONTHS AGO, AGAIN I'M IN NEED OF A FRONT END ALIGNMENT THE FRONT TOE IS OUT AGAIN. I HAVE NOT HAD ANY HELP GETTING TO THE BOTTOM OF THESE ALIGNMENT ISSUES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH FORT MILL FORD (801 GOLD HILL RD, FORT MILL, SC 29708) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (PLEASANTVILLE FORD, PLEASANTVILLE, NY, 914-769-1800) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT REQUESTED A BUY BACK OR A LOANER VEHICLE, BUT THE MANUFACTURER DECLINED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE...UPDATED 10/23/17 *BF UPDATED 7/20/18*JB

CHECK FUEL FILL INLET: THE CHECK FUEL FILL INLET WARNING HAS INTERMITTENTLY COME ON IN MY 2011 FORD FUSION SEL FOR THE LAST 6 MONTHS. I HAVE COMPLETED THE RECOMMENDED STEPS TO REMEDY THE ERROR BY CLEANING THE AREA AND BLOWING OUT ANY POSSIBLE DEBRIS FROM THE INLET. WHILE DRIVING TODAY, THE ERROR MESSAGE CAME BACK ON. A FEW MOMENTS LATER WHEN I WAS DRIVING APPROXIMATELY 70 MPH ON THE INTERSTATE WITH CRUISE CONTROL ON, MY VEHICLE SUDDENLY REVVED UP APPROXIMATELY 2000 RPM AND STAYED UNTIL I PULLED OFF OF THE ROADWAY. I SHUT THE VEHICLE OFF AND RESTARTED AND THE ERROR MESSAGE IS STILL PRESENT, BUT I HAVEN'T ENCOUNTERED THE HIGH REVVING AGAIN AT THIS TIME. APPROXIMATE MILEAGE AT TIME OF ISSUE - 115,760 LOCATION: I-70 IN INDEPENDENCE, MO

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING ABILITY FAILED AND THE SERVICE POWER STEERING NOW AND ADVANCE TRACK INDICATORS ILLUMINATED ON THE MESSAGE CENTER. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DRIVEN TO THE DEALER (TED BRITT FORD IN CHANTILLY, VIRGINIA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SENSOR FAILURE WAS INCLUDED IN A RECALL, WHICH STOPPED AT 150,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

TAKATA RECALL I REC'D NOTIFICATION OF THE RECALL OVER A YEAR AGO, AND AFTER CALLING THE DEALERSHIP SEVERAL TIMES THEY CONTINUE TO TELL ME THERE ARE NO REPLACEMENT PARTS AVAILABLE.

BATTERY, STARTER AND FLYWHEEL. FLYWHEEL MISSING TEETH POSSIBLY AFTER FAILED BATTERY. ORIGINALLY MY CAR WAS JUMP STARTED BY AAA 01/2014 DUE TO BATTERY FAILURE. WAS ADVISED TO GET BATTERY REPLACED. WHICH WAS RELUCTANTLY REPLACED BY FORD AT 36,805 01/2014. UNFORTUNATELY, THIS MAY HAVE TRIGGERED A NOISE THAT I IGNORED FOR A TIME, WHERE WHEN THE CAR WOULD START SOMETIMES IT WOULD MAKE A LOUD NOISE. IT WAS NOT EVERY START, BUT IT DID BECOME INCREASINGLY PRONOUNCED. IN MAY I FINALLY WENT BACK TO THE DEALER WHO SAID I HAD TEETH MISSING FROM THE STARTER AND FLY WHEEL AND THAT IT WAS MY FAULT FOR TRYING TO START THE CAR WHILE IT WAS RUNNING (THOUGH MY CAR HAS THE START LOCKOUT FEATURE). THE DEALER WANTED OVER $1700 TO REPLACE FLYWHEEL AND STARTER. OPENED A CASE WITH FORD AND THEY COVERED THE MAJORITY OF THE REPAIR, LEAVING ME WITH ABOUT A $450 DEDUCTIBLE. AFTER THE REPAIR WAS APPROVED, DEALER RE-CLASSIFIED THE PROBLEM AS THE STARTER STAYING ENGAGED WHICH DISTORTED THE FLYWHEEL. I RAISE THIS CASE, BECAUSE I THINK PERHAPS THE FAILED BATTERY COULD HAVE BEEN THE CAUSE, BUT FURTHER THE REPLACEMENT BATTERY FAILED AGAIN IN 6/25/2017, WHICH I REPLACED AGAIN. ON MY 3RD BATTERY. MAY BE WORTH NOTING THAT MY VEHICLE IS EQUIPPED WITH INTEGRATED NAVIGATION SYSTEM AND DISPLAY. COULD BATTERY FAILURE ALSO BE THE SOURCE OF REPEATED FAN BLOWER MOTOR ISSUE?

VEHICLE REPAIRED 4 TIMES FOR INOPERABLE BLOWER MOTOR. FAN/BLOWER WILL EITHER FAIL OUTRIGHT, OR OPERATE INTERMITTENTLY FOR SEVERAL WEEKS AND EVENTUALLY COMPLETE FAILURE. WILL FAIL EITHER IN WINTER OR SUMMER WHEN FAN IS USED THE MOST. THE FIRST TWO TIMES (3/1/2014 & 3/14/2016) THE RESISTOR CONTROL ASSEMBLY WAS REPLACED ALONG WITH THE WIRE HARNESS. THE THIRD TIME (11/29/2016) THE BLOWER MOTOR WAS REPLACED. THE FOURTH TIME THE BLOWER MOTOR CONNECTOR WAS REPLACED. OBVIOUSLY THESE CONNECTORS ARE MELTING DUE TO THE CURRENT DRAWN BY THE BLOWER MOTOR. I BELIEVE THERE MAY BE A TSB ISSUE, BUT FORD REFUSES TO ASSIST AS THE VEHICLE IS OUT OF WARRANTY. THE DEALERSHIP REFUSES TO HELP OR HONOR ANY WARRANTY BECAUSE THEY MANAGE TO REPLACE "DIFFERENT" PARTS EACH TIME, THOUGH I BELIEVE THAT IF THE BLOWER MOTOR, THE RESISTOR, AND ALL CONNECTORS WERE ALL REPLACED AT THE ONSET WHEN THE VEHICLE WAS UNDER WARRANTY ONE OR MORE OF THESE REPAIRS COULD HAVE BEEN AVOIDED. THERE IS A SAFETY ISSUE PRESENTED DURING WHEN THE FAN BLOWER STOPS WORKING SUDDENLY, AND THE WINDSHIELD WILL NOT DEFROST IN THE WINTER. THIS HAS HAPPENED WHILE DRIVING. DURING THE SUMMER DURING HIGH HUMIDITY, THE SUDDEN FAILURE OF THE FAN BLOWER MOTOR ALSO CAUSES THE DRIVER WINDSHIELD TO FOG UP ABRUPTLY, ALSO A SAFETY HAZARD. BOTH HAVE HAPPENED TO ME. THE COST OF THE REPAIRS $368, $455, $165 (~$1000) THUS FAR WITH THE FIRST CLAIM BEING UNDER WARRANTY. I'M CONCERNED THAT AFTER 4 VISITS FOR THE SAME CONCERN, THIS WILL REPEATEDLY HAPPEN. NO

PULLED OUT OF DRIVEWAY, THOUGHT CAR DIED, LOOKED AT DASHBOARD AND MESSAGE WAS 'POWER ASSIST FAILURE'. PULLED BACK INTO GARAGE WITH NO POWER STEERING. WAITED 10 MINUTES, STARTED CAR AND NO PROBLEM. DROVE AROUND BLOCK WITH NO INCIDENT. SIDE NOTE: FILLED CAR WITH GAS YESTERDAY AND DASH INDICATED CAR HAD 471 MILES TIL EMPTY WHICH IS ABOVE CAPACITY FOR CAR.

I WAS DRIVING ABOUT TO MAKE A RIGHT TURN WHEN POWER STEERING ASSIST FAULT DISPLAYED ON THE DASHBOARD THEN MY WHEEL WAS HARD TO TURN... I PULLED OVER TO THE GAS STATION TO GET POWER STEERING FLUID CAN'T FIND THE RESERVOIR TO ADD FLUID CALLED FORD DEALERSHIP IN STONE WALL TO ASK IF THIS HAVE ANYTHING TO DO WITH THE RECALLS BECAUSE I CAME IN FOR MY RECALLS THAT SPECIFIED POWER STEERING HE SAYS THAT NOT THE SAME PROBLEM I HAVE..I WANT TO KNOW IT HE'S CORRECT ALSO FEW MONTHS BEFORE THIS PULLED INTO AT GAS STATION CAR WILL NOT SHIFT TO PARK HAD TO MANUALLY PUT IT IN PARK ONCE IN PARK IT WILL SHIFT TO REVERSE AND DRIVE BUT WILL NOT GO IN PARK WHAT CAN THAT B?, AND IS IT SOMETHING WE NEED TO PAY TO FIX ?

WHILE DRIVING THE DASH HAD A POWER STEERING ASSIST FAULT IN AMBER ON DASH AND I HAD NO POWER STEERING. I GOT CAR STOPPED, CUT CAR OFF AND STARTED CAR AND THE MESSAGE WAS GONE. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE OTHER DAY WHEN I STARTED THE CAR THE MESSAGE POPPED BACK UP. I TRIED TO TURN STEERING WHEEL BUT IT WAS VERY DIFFICULT. I CUT CAR OFF AND RE-STARTED AND FAULT WAS GONE. I SEE THAT THIS IS A PROBLEM THAT TONS OF CARS ARE HAVING. SOME HAVE RECALLS WHILE OTHERS DON'T BUT THEY SHOULD ALL BE RECALLED. I HAVE A DAUGHTER DRIVING THIS CAR AND IT SCARES ME FOR HER TO DRIVE IT. I BELIEVE THEIR IS ENOUGH COMPLAINTS BEING FILED THAT IT JUSTIFIES A RECALL TO FIX ALL THE CARS. THE LAST TIME THIS HAPPENED WAS 09 SEP 17. IT HAS HAPPENED ABOUT A DOZEN TIMES. IT HAS BEEN GOING ON OVER A YEAR....

FORD ISSUED A RECALL ON THE POWER STEERING ASSIST ON MY CAR. I TOOK THE CAR FOR SERVICING TO FORD. I WAS INFORMED THAT THE REPAIR WOULD NOT BE MADE UNLESS THE STEERING WENT OUT. ALSO, I WAS TOLD THE STEERING SYSTEM HAD TO FAIL BEFORE 160,000 MILES. LATER THE POWER STEERING FAULT LIGHT CAME ON AT 161,000 MILES. WOW!. UNACCEPTABLE THAT FORD WILL NOT REPAIR THIS VEHICLE UNDER THE RECALL NOTICE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GRIECO FORD OF DELRAY BEACH (1311 LINTON BLVD, DELRAY BEACH, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 11669823. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/07/17*LJ THE CONSUMER STATED THE HEAT AND HUMIDITY IN FLORIDA MADE THIS EVEN MORE DANGEROUS. UPDATED 11/13/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FORD LINCOLN OF FRANKLIN, 1129 MURFREESBORO RD, FRANKLIN, TN 37064; (615) 800-6500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FORD HAS RECALL ON 2011 FORD FUSION 2011 FORD FUSION STEERING:ELECTRIC POWER ASSIST SYSTEM NHTSA CAMPAIGN #15V340000 BUT HAS LIMITATIONS ON MILEAGE WILL NOT COVER MY VEHICLE DUE TO BEING OVER MILEAGE. THE STEERING HAS LOCKED UP ON MORE THAN ONE OCCASION AND SEVERAL OF THOSE HAVE ALMOST CAUSED AN ACCIDENT. CALLED FORD AND THEY WILL NOT FIX THAT I COULD PAY TO HAVE FIXED AND ONLY THEN WOULD THEY WARRANTY THE POWER STEERING AND THEN IT WOULD ONLY BE FOR 3 YEARS. WHEN THIS IS HAPPENING YOU LOSE TOTAL CONTROL OF STEERING, THE STEERING WHEEL LOCKS UP AND YOU HAVE TO TURN VEHICLE COMPLETELY OFF AND RESTART BEFORE YOU CAN EVEN MOVE THE STEERING WHEEL. IT HAS HAPPENED AT SPEED FROM 5MPH ALL THE WAY UP TO 30 MPH AND IT HAS HAPPENED WHILE BACKING OUT OF PARKING SPACE TO PULLING OUT OF PARKING SPACE AND WHILE GOING DOWN ROAD IN CURVES. AFTER I TALKED TO FORD REPRESENTING AND HE TOLD ME IT WOULD NOT BE FIXED UNDER THE RECALL I KNEW THIS NEEDED REPORTED FOR WHEN I'M OUT THERE ON THE ROAD IT'S NOT ONLY MY LIFE INVOLVED BUT POSSIBLY OTHERS IF IT SHOULD HAPPEN WHEN OTHER VEHICLES ARE AROUND.

ON-GOING ISSUE WITH FUEL FILL INLET. INLET DOOR DOES NOT CLOSE AND SEAL PROPERLY WHICH CAUSES MY ENGINE LIGHT TO COME ON AND STAY ON. GAS-CAPLESS SYSTEM

TAKATA RECAL NO POSITIVE RESPOND FROM THE DEALER WHEN THIS PROBLEM CAN BE FIXED I HAVE BEEN TOLD SEVERAL TIMES THE PARTS ARE NOT AVAILABLE YET. ANY IDEA WHAT TIME FRAME

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE DUE TO THE MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.

LETTER FROM SENATOR RUBIO ON BEHALF OF CONSTITUENT IN REGARDS TO RECALL ON AIRBAG OF FORD FUSION 2011. *LD THE CONSUMER REQUESTED TO HAVE THE AIRBAG DISCONNECTED UNTIL IT CAN BE REPLACED. UPDATED 09/05/2017*JS

VEHICLE FAILED TO ACCELERATE. DEALERSHIP INDICATED THAT THIS VEHICLE VIN WAS OUTSIDE THE EXTENDED WARRANTY FOR TROTTLE BODY REPLACEMENT. CAR WAS EXPERIENCING EXACT SYMPTONS OF TROTTLE BODY ISSUE. DURING ACCELERATION THE VEHICLE WOULD STALL AND FAILED TO RESTART FOR A FEW MINUTES. THE ISSUE IS EXTREMELY INTERMITTENT.

DRIVER'S SIDE INTERIOR DOOR LATCH FAILED. CANNOT EXIT VEHICLE WITHOUT ROLLING DOWN DRIVERS SIDE WINDOW AND OPENING EXTERIOR DOOR HANDLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. ON THREE OCCASIONS, WHILE DRIVING, THE STEERING WHEEL LOCKED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO METRO FORD SALES AND SERVICE (LOCATED AT 6455 WESTERN AVE, CHICAGO, IL 60636 (773) 776-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL LOCKED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS THEN TOWED BACK TO METRO FORD SALES AND SERVICE WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO FOX FORD LINCOLN (LOCATED AT 2501 N ELSTON AVE, CHICAGO IL, 60647 (888) 380-8568). IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNAVAILABLE.

DRIVER'S DOOR INSIDE LATCH SUDDEN FAILURE - UNABLE TO OPEN DOOR FROM INSIDE. CAR WAS PARKED. THE DOORS WILL CONTINUE TO LOCK AND UNLOCK AND THE DOOR CAN BE OPENED WITH THE OUTSIDE HANDLE.

POWER STEERING ASSIST FAILURE WHILE DRIVING; UNABLE TO STEER WITHOUT GREAT DIFFICULTY ALSO TRACTION FAILURE WARNING. IT HAS HAPPENED FIVE OR SIX TIMES AND IF I TURN THE CAR OFF AND IN AGAIN IT RESOLVES THE PROBLEM SHORT TERM BUT AS OF YESTERDAY THIS DID NOT RESOLVE THE ISSUE AND I WILL NEED TO BRING TO A DEALER FIR A REPAIR THAT COULD COST UPWARDS OF $2000 VERY DISAPPOINTED THAT THERE IS NOT A RECALL ON THIS FROM FORD AS I'VE READ NUMEROUS ACCOUNTS OF THIS HAPPENING WITH THE SAME YEAR, MAKE AND MODEL VEHICLE

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING A RIGHT TURN, THE STEERING ABILITY SEIZED. THE CONTACT STATED THAT THE POWER STEERING AND TRAC FAILURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS TAKEN TO THE DEALER (GERMAIN FORD IN COLUMBUS, OHIO) TO BE REPAIRED PER AN UNKNOWN RECALL IN JANUARY OF 2017. THE CONTACT WAS ADVISED BY THE SERVICE MANAGER THAT THE POWER STEERING GEAR EVENTUALLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 103,895. UPDATED 12/13/17 *BF THE CONSUMER STATED THE REPAIRS AMOUNTED TO $1,600. THE VEHICLE WAS NOT REPAIRED. *JS *BF *JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT" WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE FAILURE OCCURRED AGAIN WHILE DRIVING VARIOUS LOW SPEEDS AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE CONTACT WOULD HAVE TO BRING IN THE VEHICLE WHEN THE WARNING INDICATOR WAS ILLUMINATED IN ORDER TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE USED CAR LOT SOLD THE VEHICLE, THEY MADE NOT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 16V384000 (AIR BAGS). THE CONTACT NOTICED THAT WHILE DRIVING AT ANY RATE OF SPEED A WARNING LIGHT FLASHED FOR POWER STEERING ASSIST FAULT. THE DEALER (SUMMERVILLE FORD, 9700 DORCHESTER RD, SUMMERVILLE, SC 29485, (877) 477-1434) STATED THAT THEY WERE UNABLE TO PROVIDE THE REMEDY DUE TO THE MILEAGE AND THE CONTACT WAS UNCERTAIN AS TO WHY THEY REFUSED THE POWER STEERING RECALL BUT MADE NO MENTION OF THE AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE WHEN THEY MIGHT PROVIDE THE SOLUTION FOR BOTH RECALL REPAIRS TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 35 MPH, THE POWER ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AT: SUMMERVILLE FORD LOCATED IN SUMMERVILLE, SC WHERE IT WAS STATED THAT THE MILEAGE WAS TOO HIGH AND THEREFORE DID NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING ) AND 16V384000 (AIR BAGS). VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS ABOUT 152,000.

POWER STEERING QUIT MAKING CAR UNSAFE, ALMOST IMPOSSIBLE TO DRIVE. WAS ABLE TO GET CAR HOME

WHEN I AM DRIVING OUT OF THE BLUE THE POWER STEERING ASSIST COMES ON AND THE STEERING COMPLETELY LOCKS UP. IT CAN HAPPEN AT ANY SPEED AND ANYWHERE.

THIS ISSUE CORRESPONDS TO NHTSA ACTION NUMBER: PE13003, ELECTRONIC THROTTLE BODY MALFUNCTION. I JUST TOOK MY FUSION IN TO HAVE THE PART REPLACED AGAIN. THE FIRST TIME IT HAPPENED WAS AT 50K MILES, THE SECOND TIME IT HAPPENED WAS AT 100K MILES, AND I CAN GUESS WHEN IT'S GOING TO HAPPEN AGAIN. THEY ALSO JUST REPLACED THE PART. I ASKED THEM ABOUT THE SOFTWARE UPDATE THAT'S LISTED IN NHTSA REMEDY WRITE UP, BUT THEY TOLD ME THERE IS NO SOFTWARE UPDATE IN THEIR SYSTEM. MERELY REPLACING ONE DEFECTIVE PART WITH AN IDENTICAL DEFECTIVE PART IS NOT THE SOLUTION, IT JUST KICKS THE PROBLEM DOWN THE ROAD.

POWERSTEERING AND TCS FAILURE. TOOK IT TO THE FORD DEALERSHIP TO GET REPAIRED AND TOLD ME IT WAS THE STEERING RACK AND PINION. A WEEK LATER PROBLEM OCCURRED AGAIN AND NOW THEY'RE QUOTING ME $1000.00 FOR ANOTHER SERVICE CLAIMING IT WILL FIX THE ISSUE. ISSUE OCCURRED AS I WAS DRIVING ON THE HIGHWAY, I-35 PLACING MY LIFE IN DANGER.

I AM WRITING TO YOU IN HOPES THAT YOU CAN HELP ME. I AM VERY DISAPPOINTED . I AM THE OWNER OF A 2011 FORD FUSION S WHICH I BOUGHT NEW IN 2010. MY VIN IS [XXX]. I HAVE BEEN A LOYAL FORD OWNER FOR DECADES. YESTERDAY (TUESDAY AUGUST 15, 2016) I WAS BACKING OUT OF MY DRIVEWAY AND EXPERIENCED A SUDDEN LOSS OF MY POWER STEERING. I BROUGHT MY CAR TO MY LOCAL MECHANIC THINKING IT WAS A BELT OR SOMETHING ONLY TO FIND OUT THAT MY CAR HAS SOMETHING CALLED AN ELECTRONIC RACK AND PINION. FURTHERMORE I WAS TOLD THAT FORD FUSIONS HAVE A RECALL HISTORY REGARDING THIS VERY ISSUE ?ELECTRONIC POWER ASSIST SYSTEM?. I OBTAINED A COPY OF THE RECALL AND CALLED MY DEALER (STONEHAM FORD IN STONEHAM, MA) WHO TOLD ME THAT THE RECALL WAS VIN SPECIFIC AND THAT EVEN THOUGH MY CAR WAS THE EXACT YEAR, MAKE AND MODEL AFFECTED I WAS NOT BE COVERED DUE TO THE VIN NUMBER. I WAS FURTHER TOLD THAT THIS REPAIR COULD TOP $2,000.00 PARTS AND LABOR. I AM DEVASTATED. THE PROBLEM I HAVE IS THE EXACT SAME ISSUE AS NOTED IN THE FORD RECALL 15S18 BUT AM BEING BYPASSED DUE TO A VIN NUMBER???? I AM REQUESTING YOUR ASSISTANCE IN LOOKING INTO THIS MATTER. YOUR ASSISTANCE IS GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR