Page 21 of 56 · complaints 1,001–1,050 of 2,795

2011 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Nov 6, 2018MS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (LAUREL FORD LINCOLN, INC, 2018 MS-15, LAUREL, MS 39440, 601-649-4511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Nov 6, 2018FL

TAKATA RECALL

Air Bags
Filed Nov 5, 201864,000 milesPA

TAKATA RECALL

Air Bags
Filed Nov 5, 2018FL

TAKATA RECALL

Structure › Body
Filed Nov 4, 201843,335 milesIL

WHEN CLOSING THE DRIVERS SIDE DOOR IT WON'T LATCH CLOSED. THE DOOR BUMPS BACK WITHOUT CLOSING. IT TAKES AT LEAST TWO ATTEMPTS TO CLOSE THE DOOR. THIS STARTED WHEN LEAVING THE VEHICLE AND TRYING TO CLOSE THE DOOR. IT TAKES SEVERAL ATTEMPTS TO PROPERLY CLOSE THE DOOR FROM THE INSIDE. I HAVE NOT DRIVEN THE VEHICLE SINCE THIS STARTED.

Air Bags
Filed Nov 2, 2018IL

TAKATA RECALL WE WERE NOTIFIED OF THIS RECALL ABOUT 4 YRS AGO. FORD TOLD US IT WOULD BE A L O N G WAIT FOR THEM TO REPLACE THE AIRBAG PROBLEMS. EARLIER THIS YR WE WERE NOTIFIED THAT IT WOULD BE DONE LATER THIS YEAR. SINCE THEN, NOTHING HAS BEEN COMMUNICATED. THE PROBLEMS HAS NOT BEEN FIXED.

Air Bags
Filed Nov 1, 2018MS

TAKATA RECALL ISSUED IN JUNE 2016 BUT THE DEALER SAID THEY WILL CONTACT ME ONCE THEY HAVE RECEIVED THE PART BUT I HAVE NOT HEARD ANYTHING ELSE.

Air Bags
Filed Nov 1, 2018NV

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER JONES WEST FORD (3600 KIETZKE LN, RENO, NV 89502. 775-329-8800) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

Air Bags
Filed Nov 1, 2018NV

"TAKATA RECALL" I HAVE BEEN WAITING FOR WELL OVER A YEAR, PROBABLY CLOSER TO 2 YEARS WITH NO REMEDY

Structure › Body › Door
Filed Nov 1, 201865,000 milesMI

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE BROKE AND DETACHED FROM THE DOOR. THERE WERE NO WARNING LIGHTS ILLUMINATED.THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TOM HOLZER FORD (39300 W TEN MILE RD, FARMINGTON HILLS, MI 48335 (248) 474-1234) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,000. *TR

Air Bags
Filed Nov 1, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER AUTONATION FORD GULF FREEWAY (12227 GULF FWY, HOUSTON, TX 77034, 713-489-2089) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Oct 31, 20181,126,000 milesOR

SUDDEN UNEXPECTED FAST FADING OF BRAKES, PUMPING HELPS A LITTLE. , HAPPENS WHEN VEHICLE IS STATIONARY OR MOVING, STRAIGHT OR TURNING

Air Bags
Filed Oct 31, 2018GA

TAKATA RECALL AT LEAST TWO YEARS AGO, I WAS NOTIFIED (VIA MAIL) OF THE TAKATA RECALL. I'VE CALLED AROUND TO THE LOCAL FORD DEALERSHIPS SEVERAL TIMES BUT WAS TOLD BY EACH THAT PARTS FOR THAT RECALL WASN'T AVAILABLE AND THEY WASN'T SURE WHEN THEY WILL HAVE THEM IN. ALSO, I'VE HAD THE SAME MAKE AND MODEL CAR 3 WEEKS PRIOR OF GETTING THE ONE I CURRENTLY HAVE DUE TO AN ACCIDENT WHERE NEITHER AIRBAGS DEPLOYED. THOUGH NOTHING HAS HAPPENED IN MY CURRENT VEHICLE, I FEAR THAT IF SOMETHING SHOULD HAPPEN, I CAN'T RELY ON THE SAFETY OF THE AIRBAGS TO PROTECT MY OCCUPANTS. I'VE TAKEN THE NECESSARY STEPS TO TRY AND HAVE THIS ISSUE RESOLVED AS SOON AS I CAN BUT IT'S IMPOSSIBLE IF THE PARTS ARE NOT AVAILABLE. THE AIRBAG IS A VERY IMPORTANT ELEMENT ON THE CAR AND KNOWING THAT IT DOESN'T WORK SUFFICIENTLY, TERRIFIES ME EVERY TIME I DRIVE THE VEHICLE AND IT'S MY ONLY MEANS OF TRANSPORTATION.

Engine
Filed Oct 30, 2018FL

2011 FORD FUSION. CONSUMERS WRITES IN REGARD TO VEHICLE BEING UNABLE TO UNGERGO SAFETY RECALL REPAIRS AND HAVING MANY MALFUNCTIONS. *AS THE CONSUMER STATED ENGINE, FUEL SYSTEM, AND STEERING ALL MALFUNCTIONED AND THE DEALER REFUSED TO REPAIR THE VEHICLE. *JS

Steering
Filed Oct 30, 2018181,000 milesKY

POWER STEERING STOPPED WORKING WHILE IN TRAFFIC. THREE CHILDREN WERE PASSENGERS IN THE CAR AT THE TIME. THE CAR BECAME VERY DIFFICULT TO CONTROL AND STEER. THE CAR WAS IN MOTION AND IN TRAFFIC AND A RAINY MORNING ON THE WAY TO SCHOOL.

Air Bags
Filed Oct 29, 201870,000 milesCA

TATAKA RECALL. ME AND MY WIFE TOOK OUR VEHICLE TO FUTURE FORD OF ROSEVILLE IN REGARDS TO THE TATAKA RECALL. THIS WAS ON AUGUST 6 2018. WE HAVE HAD A RENTAL EVER SINCE AND HAS BECOME QUITE FRUSTRATING. I AM ACTIVE MILITARY AND GETTING READY TO MOVE BASES BUT IT'S GOING TO BE DIFFICULT NOW BECAUSE I'M NOT ABLE TO DRIVE THE CAR IN QUESTION. THIS IS REDICULOUS. IF MY CAR IS THAT HARD TO FIX AND THAT UNSAFE TO DRIVE I FEEL THAT FORD NEEDS TO EITHER BUY OUR CAR BACK OR GET IT FIXED ASAP. IT'S CAUSED A HEADACHE FOR MY FAMILY AND BECOME ANOTHER ADDED STRESSOR.

Air BagsCrash
Filed Oct 29, 2018FL

TAKATA AIR BAGS

Air Bags
Filed Oct 29, 2018FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, AUTONATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, 904-270-9943) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 29, 2018FL

I RECEIVED A RECALL FOR MY CAR FROM JUNE, I HAVE CALLED DEALER ON SEVERAL OCCASIONS AND THEY DO NOT HAVE THE PARTS TO SOLVE THE PROBLEM, NOBODY CALLS ME AND GIVES ME AN ANSWER

Air Bags
Filed Oct 29, 2018CA

TAKATA RECALL - IT'S BEEN MORE THAN TWO YEARS. LOCAL DEALER KEEPS SAYING HE'S WAITING FOR PARTS.UNABLE TO HAVE PASSENGER IN FRONT SEAT.

Steering
Filed Oct 27, 2018124,000 milesTN

THE POWER STEERING GOES OUT WITHOUT GIVING YOU ANY WARNING. IT HAS HAPPEN TO ME SEVERAL TIMES SINCE I HAD MY CAR. IT SAYS (POWER STEERING ADVANCE NOW). I CAN KEEP DRIVING, BUT ONCE I TURN THE CAR OFF. THE STEERING WHEEL LOCKS. WHEN I CRANK IT BACK UP, THE STEERING WHEEL IS LOCKED AND I CANT DRIVE IT ANYMORE.I HAVE TO CALL A TOW TRUCK AND HAVE IT PULLED TO FORD AUTO NATION. WHAT I'M TRYING TO SAY IS THAT THIS HAPPENS AND THERE IS NOTHING I CAN DO ABOUT IT MYSELF. I NEVER NO WHEN ITS GOING TO HAPPEN AGAIN. WHEN THEY DO WHATEVER IT IS THAT THEY DO TO MY CAR, THEY TELL ME THAT IT WON'T HAPPEN AGAIN. BUT IT DOES. IT IS A SCARY FEELING, WHEN IT HAPPENS.

Steering
Filed Oct 25, 2018152,000 milesIN

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING ASSIST FAILED. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN AND COAST IT ONTO THE ROAD SHOULDER. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO CAPITAL CITY FORD (8623 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA 46219, (317) 898-0700) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSEMBLY AND POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE MILEAGE ON THE VEHICLE EXCEEDED THE OPTION OF HAVING THE POWER STEERING ASSEMBLY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 152,000.

Power Train
Filed Oct 25, 2018100,000 milesMD

WHEN TRAVELING ON A HIGHWAY THE CAR SHIFTS HARD AND WILL NOT ACCELERATE. DEALER WOULD NOT REPLACE THRODDLE BODY WHEN ASKED TO. THERE IS A RECALL ON THIS. I ALSO SUGGESTED A SOFTWARE UPDATE. I WAS TOLD I NEED A NEW TRANSMISSION. THE CAR HAS BEEN SITTING SINCE LAST YEAR. I PURCHASED A NEW CAR.

Air Bags
Filed Oct 22, 2018GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RIVERSIDE FORD LINCOLN (2089 RIVERSIDE DR, MACON, GA 31204, 877-725-7718) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-114848-66. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT

Service Brakes
Filed Oct 19, 2018136,000 milesIL

WHILE DRIVING, ON A CITY STREET, THE BRAKE PEDAL WENT ALMOST TO THE FLOOR,.. I HAD TO PUMP THE BRAKES TO GET BACK THE PRESSURE. THIS HAPPENED SEVERAL TIMES, DRIVING, AND ALSO WHILE I WAS PARKED AND HAD JUST PUT THE CAR IN REVERSE TO PULL OUT OF A PARKING SPOT. I TOOK IT TO MY MECHANIC, WHO INSPECTED THE BRAKES (WHICH WERE LESS THAN A YEAR OLD),. HE CHECKED THE MASTER CYLINDER AND FOUND NOTHING WRONG, AND BRAKE FLUID WAS ACCURATE. THE BRAKES CONTINUED TO LOOSE PRESSURE FROM TIME TO TIME, SO I TOOK IT TO ANOTHER MECHANIC, WHO FOUND NOTHING WRONG WITH BRAKES, MASTER CYLINDER, NO LEAKS, AND ABS HYDRAULIC SYSTEM SHOWED NO WARNINGS. IN RESEARCHING INTERNET COMPLAINTS, I HAVE FOUND MANY COMPLAINTS OF THE SAME NATURE.

Steering
Filed Oct 18, 2018IN

THIS IS WHAT IS HAPPENING TO MY FORD FUSION 2011 BUT MY VIN # IS NOT SHOWING UP AS RECALLED - HELP!! ELECTRIC POWER STEERING FAILURE NHTSA ACTION NUMBER: PE14030 COMPONENTS STEERING OPENED FROM: OCTOBER 2, 2014'SEPTEMBER 10, 2015 SUMMARY THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE COMPLAINTS OF THE LOSS OF POWER STEERING WHILE DRIVING. THE SUBJECT VEHICLES ARE EQUIPPED WITH A RACK MOUNTED ELECTRIC POWER ASSISTED STEERING (EPAS) UNIT. SOME OF THE COMPLAINTS ALLEGED THAT THE STEERING ASSIST FAILED AND RESULTED IN INCREASED STEERING EFFORTS THAT CONTRIBUTED TO A LOSS OF CONTROL AND IN SOME CASES A CRASH. THE EPAS SYSTEM WAS MANUFACTURED BY TRW AUTOMOTIVE FOR FORD AND WAS DESIGNATED AS GENERATION I. THESE UNITS WERE FIRST PRODUCED AND PUT INTO VEHICLE PRODUCTION IN JULY 2008 BEGINNING WITH THE MODEL YEAR (MY) 2010 FORD FUSION AND MERCURY MILAN. THE SYSTEM IS COMPRISED OF A MECHANICAL STEERING RACK-AND-PINION GEAR WITH TORQUE SENSOR, ELECTRIC ASSIST MOTOR, MOTOR POSITION SENSOR AND A POWER STEERING CONTROL MODULE (PSCM). THE PSCM IS SELF-MONITORING AND DESIGNED TO DETECT FAULTS WITHIN THE SYSTEM AND CAN STORE DIAGNOSTIC TROUBLE CODES (DTCS) IF A PROBLEM IS DETECTED. THERE ARE 29 POTENTIAL DTCS THE SYSTEM CAN DETECT. MANY OF THESE ALLOW THE SYSTEM TO GO INTO REDUCED-ASSIST STEERING MODE BY USING THE DEFAULT VEHICLE SPEED SIGNAL SHOULD THE LIVE SPEED SIGNAL BE LOST, IF VOLTAGE TO EPAS SYSTEM FALLS BELOW 10.7 OR GOES ABOVE 17 VOLTS, THE TE

Service Brakes
Filed Oct 18, 2018156,000 milesOH

I WAS DRIVING ABOUT 45 MPH, APPROACHING A STOPLIGHT WHEN I WENT TO PRESS THE BRAKES AND THE CAR DIDN'T SLOW DOWN. I HAD TO PUSH THE BRAKE PEDAL COMPLETELY TO THE FLOOR AND NARROWLY MISSED A SEMI THAT WAS TURNING AT THE MOMENT. THERE WAS NO WARNING LIGHT ON THE DASH OR ANYTING TO INDICATE THAT THE ABS FAILED. IT TAKES A LONGER DISTANCE TO STOP THE CAR, THERE IS LITTLE TO NONE BRAKE PRESSURE AND I CAN NOT MAKE SUDDEN STOPS. I WAS TOLD IT WAS THE ABS MODULE AND IT FAILED. FORD WANTS OVER $1,000 TO GET THIS FIXED. I RESEARCHED AND THIS SEEMS TO BE A STANDARD PROBLEM FOR THE 2011 FUSION. AN INVESTIGATION WAS OPENED EARLIER THIS YEAR INTO FORD DUE TO THE MANY ABS COMPLAINTS. THEY HAVE KNOWN ABOUT THIS FOR YEARS AND HAVE YET TO ISSUE A RECALL. THERE SHOULD BE A RECALL BEFORE SOMEONE GETS SERIOUSLY INJURED OR WORSE.

Air Bags
Filed Oct 16, 2018FL

WE HAVE HAD TWO BABIES SINCE THE RECALL AND NEED A LARGER VEHICLE TO TRANSPORT OUR FAMILY --WE CAN'T WAIT YEARS FOR RECALL PARTS AND STORE THIS VEHICLE WITH ZERO VALUE. THE VIN SEARCH ON YOUR HOMEPAGE DOESN'T WORK --I TRIED IT 8 TIMES AND IT'S NON FUNCTIONAL.

Steering
Filed Oct 15, 2018122,000 milesTX

TOOK MY CAR TO GET INSPECTED FOR THE POWER STEERING RECALL BACK IN 2016 AND WAS CLEARED. RANDOMLY I GET THE MESSAGE " POWER STEERING ASSIST FAULT" AND IT DISAPPEARS EVERY TIME I RESTART MY CAR SO I TOOK TO THE LOCAL FORD DEALERSHIP A FEW MONTHS AGO AND FOUND NOTHING. RECENTLY, THE POWER STEERING MESSAGE COMES ON MORE OFTEN. MY CAR DOESNT SHOW ANY PROBLEM DURING THE TIME THE RECALL WAS SENT BUT NOW, THE POWER STEERING ISSUE THAT WAS RECALLED IS MY MAJOR PROBLEM. MY VEHICLE HAS BEEN CLEARED OF THE RECALL LIST SINCE I TOOK IT TO THE DEALERSHIP AND FOUND NO POWER STEERING ISSUE AT THAT TIME.IS THERE ANYTHING I CAN DO FOR FORD TO FIX THIS ISSUE NOW?

Service Brakes
Filed Oct 12, 201886,000 milesMI

MY SON WENT TO MOVE PUT OF HIS PARKING SPACE AND THE STEERING WAS COMPLETELY GONE, AND THE BRAKES WERE ALSO GONE. WE HAD THE ENTIRE BRAKE SYSTEM REPLACED LAST YEAR ALREADY AS THEY WENT OUT WHEN MY 17YR OLD DAUGHTER WAS DRIVING THE CAR, THAT COST $2600 AND NOW THE IT HAPPENS AGAIN ALONG WITH THE STEERING. THE CAR HAS LESS THAN 90K MILES ON IT AND SHOULD NOT BE DOING THIS WE HAD PLANNED TO SELL THIS CAN BUT NOW WE CANNOT AS IT IS A DANGER TO ANYONE DRIVING IT. FROM THIS SITE I CAN SEE BOTH ISSUES ARE KNOWN, SO HOW IS FORD GETTING AWAY WITH SELLING CARS THAT ARE COMPLETELY UNSAFE? WHEN THE BRAKES WENT FOR MY DAUGHTER SHE WAS ON A 45MPH ROAD BUT LUCKILY SHE COULD PULL IN SOMEWHERE SAFELY. WITH MY SON HE WAS JUST PULLING OUT OF THE SPOT, AND HE STOPPED THE CAR FINALLY, TURNED IT ON AND OFF A FEW TIMES AND ALL WAS BACK TO NORMAL BUT THIS IS UNACCEPTABLE, THE CAR IS A DANGER TO ANYONE IN IT R NEAR IT, AS WHO KNOWS WHEN IT WILL DECIDE TO LOSE THE STEERING AGAIN? WE WON'T USE IT ANYMORE, BUT WE DON'T KNOW WHAT TO DO WITH IT. IT IS ESSENTIALLY WORTHLESS EVEN THOUGH IT IS ONLY 7YRS OLD AND LOW MILEAGE. VILLAGE FORD IN DEARBORN FIXED THE BRAKE ISSUE LAST YWEAR ON THIS CAR.

Service Brakes
Filed Oct 11, 201890,000 milesTN

MY DAUGHTER,WHO DRIVES THE CAR, INFORMED ME HER BRAKE PEDAL WAS GOING ALL THE WAY TO THE FLOOR WHEN SHE TRIED TO STOP AND THAT HER BRAKING DISTANCE WAS A LOT LONGER THAN IT SHOULD BE, SHE FELT IT WAS UNSAFE TO DRIVE THE CAR FOR FEAR OF NOT BEING ABLE TO STOP SUDDENLY IF NEED TO. SHE HAS INFORMED ME OF MANY CLOSE CALLS SHE HAS EXPERIENCED WITH GETTING HER VEHICLE STOPPED. I CHECKED HER BRAKE PADS AND THEY WERE FINE, SO I BLEAD THE BRAKES, AND THIS DID NOT HELP EITHER. AFTER SEARCHING ONLINE, I FOUND THIS TO BE A COMMON PROBLEM WITH 2011-2012 MODEL FUSIONS. EVERYTHING I FOUND ONLINE POINTED TOWARD THE HYDRAULIC CONTROL UNIT OF THE ABS MODULE. I THINK FORD SHOULD HAVE A RECALL ON THIS ISSUE SINCE IT IS A SAFETY CONCERN AND NOT TO MENTION THE COST OF THE HCU FOR THE ABS.

Steering
Filed Oct 9, 2018190,000 milesAR

I WENT OUT INE MORNING TO START MY CAR EVERY THING WAS FINE . ONCE I WAS DRIVING BACK TO MY RESIDENTS MY STEERING WHEEL LOCKED UP ON ME UPON TURNING IN. THE POWER STEERING ASSIST FAULT WENT OFF ON THE LITTLE SCREEN IN THE DASH! I AM LUCKY THAT I WAS IN MY PARKING LOT AND NOT TURNING INTO A STREET WHEN MY CAR LOCKES UP ON ME!!! I HAD MY CHILD IN MY CAR! I AM NOW LONGER ABLE TO USE MY CAR BECAUSE OF THIS MALFUNCTION! MY CHILD HAS SEIZURES AND OTHER MEDICAL ISSUES THAT WE HAVE TO GO TO APPOINTMENTS FOR! AND I HAVE NOW LOST MY JOB DUE TO THIS! SOMETHING NEEDS TO BE DONE! SOMETHING SERIOUS COULD HAVE HAPPENED WITH MY TODDLER IN THE CAR!

Steering
Filed Oct 9, 201888,480 milesIL

SEPT. 27TH 2017, FORD 'FIXED' MY CAR, 79,332 MILES. PROBLEM WAS A LOSS OF POWER STEERING WHILE DRIVING. FORD REPLACED STEERING GEAR AND REPROGRAMMED PSCM. NOW A LITTLE OVER A YEAR LATER, CAR IS DOING THE SAME THING, 3X TODAY, 10/9/18, ONCE LAST WEEK, TWICE 3 WEEKS AGO. ONLY 88,500 MILES.(LESS THAN 10,000 FROM FIX).

Fuel/Propulsion System
Filed Oct 6, 2018116,918 milesPA

THE CARS P2119 AND P2112 TROUBLE LIGHTS AND THE WRENCH LIGHT KEEP APPEARING. THE CAR SUDDENLY LOSES POWER REGARDLESS OF SPEED OR LOCATION. MY RESEARCH INDICATES FORD IS AWARE OF THIS PROBLEM HOWEVER THEY ONLY OFFERED TO FIX IT FOR 4 MONTHS. THIS VEHICLE WAS ELIGIBLE AND THEY WILL NOT REPAIR IT. I BELIEVE THIS IS A HUGE SAFETY ISSUE. IF MY DAUGHTER HAD BEEN DRIVING SHE WOULD HAVE PANICKED AND POSSIBLY PUT HER LIFE IN DANGER

Service Brakes
Filed Oct 4, 201840,000 milesIL

THE ABS LIGHT AND THE TRACTION CONTROL LIGHT COMES ON WHEN STARTING CAR AND CHIMES AND THE SERVICE TRACTION CONTROL IS DISPLAYED ON DASH. THEN WHEN STARTING TO DRIVE AND STOPPING BRAKE PEDAL SEAMS SOFT. AFTER DRIVING ABOUT A MILE THE LIGHTS GO OFF AND BRAKING IS NORMAL. IT SEAMS LIKE IT'S THE ABS CONTROL. THERE HAS BEAN A RECALL ON EARLIER MODEL YEARS TO REPLACE ABS CONTROL ASSEMBLY.

Unknown or Other
Filed Oct 3, 2018106,000 milesIN

DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE IT WAS LIKE THE DOOR HANDLE HAD BROKEN ON THE INSIDE. IN ORDER TO OPEN THE DOOR I HAVE TO PRESS MY UNLOCK BUTTON AND PULL THE OUTSIDE DOOR HANDLE MULTIPLE TIMES.

Air Bags
Filed Oct 1, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED SEVERAL DEALERS, INCLUDING RAMP MOTORS AT 631-473-1550 (LOCATED AT 4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Oct 1, 2018164,000 milesOH

MY DAUGHTER HAD HER STEERING GEAR REPAIRED/REPLACED UNDER A RECALL AND NOW IT HAS GONE OUT AGAIN...BUT THEY WON'T FIX IT CAUSE THEY SAY SHE HAS MILES OVER THE WARRANTY. TO ME, IF SAME PROBLEMS HAPPEN TWICE, MAYBE THEY DIDN'T FIX IT RIGHT THE FIRST TIME. NOW SHE IS STUCK WITHOUT A CAR AND I AM VERY FRUSTRATED. PERSON AT CUSTOMER SEVICE SAYS THERE IS AN OPEN RECALL, BUT DEALER SAYS NO>

Air Bags
Filed Sep 29, 2018TN

TAKATA RECALL ORIGINAL RECALL 2016. AIRBAGS STILL NOT CORRECTED AS OF SEPT 2018

Steering
Filed Sep 26, 201888,090 milesNY

THE POWER ASSIST FAILED AND UNABLE TO STEER. IT WAS A $2,000 REPAIR AND A SEARCH OF THE INTERNET INDICATES OTHER FUSIONS FROM THE SAME YEAR WERE PART OF A MAJOR RECALL. BASED ON VIN MINE WAS NOT. THIS DOES NOT SEEM FAIR OR EVEN MAKE SENSE. I CALLED FORD AND THEY WILL NOT OFFER REFUND OR REPAIR.

Steering
Filed Sep 25, 2018144,235 milesIN

THERE IS A RECALL #15S18 FOR A POWER STEERING COMPONENT ON MY CAR WITH FORD. THAT POWER STEERING UNIT IS CURRENTLY ACTING UP. I FOUND THE RECALL AND CALLED FORD. I WAS TOLD THAT IF II HAD LESS THAN 150,000 MILES ON THE CAR THEY WOULD FIX IT. WHEN I TOOK IT TO THE SHOP IT CHANGED TO REPROGRAM ONLY THEN F T ACTED UP AGAIN THEY WOULD REPLACE IT. WE BOTH THE CAR USED IN DECEMBER OF 2017. THE PREVIOUS OWNER HAD HAD THE CAR N FOR THIS RECALL FOR REPROGRAMMING IN JUNE 2017. SO ACCORDING TO THE RECALL THE UNIT SHOULD BE REPLACED SINCE THE PROGRAMMING DID NOT FIX IT. IT STATES THE CAR WILL BE COVERED UP TO 150,0000 MILES. FORD IS SAYING THAT THE RECALL EXPIRED AT 60,000 MILES YET THE CAR HAD OVER 60,000 MILES ON IT WHEN IT WENT FOR THERE REPROGRAM IN JUNE 2017. ESSENTIALLY, FORD IS NOT HONORING THIS RECALL REPAIR.

Air Bags
Filed Sep 25, 2018CA

TAKATA RECALL RECALL RECEIVED BY PREVIOUS OWNER: 6/6 RECALL RECEIVED BY ME: 7/20 WENT TO FORD TO TAKE IN MY CAR/FILL OUT PAPERWORK: 7/26 -THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS TO FIX MY CAR AND THAT I HAD TO GET A RENTAL AND KEEP MY CAR AT MY HOUSE. THEY ALSO GAVE ME NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET THE PARTS. RENTAL CAR RECEIVED: 7/27 CALLED FOR UPDATE: 8/16 -STILL NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET THE PARTS. THEY SAID MAYBE SOMETIME IN SEPTEMBER BUT NOTHING FOR SURE CALLED FOR UPDATE: 9/18 -STILL NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET PARTS CALLED FOR UPDATE: 9/25 -STILL NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET PARTS PROBLEMS: -I HAVE WORKED HARD TO BUY MYSELF A CAR THAT DOESN'T WORK DUE TO THINGS THAT ARE NOT MY FAULT AND ARE NOT BEING FIXED BY THE COMPANY -I AM MAKING PAYMENTS ON A CAR THAT I CANNOT DRIVE (PURCHASE AND INSURANCE PAYMENTS) -CAUSING MY UNNECESSARY STRESS ON TOP OF COLLEGE AND WORK -EXTRA CAR IS TAKING UP SPACE AT HOUSE WITH LIMITED PARKING -FEEL UNABLE TO GO ANYWHERE WITH THE RENTAL CAR DUE TO STRESS ABOUT MINOR DAMAGES THAT I WILL BE CHARGED FOR THAT I WOULDN'T NEED TO WORRY ABOUT IF I HAD MY OWN CAR -THE RECALL WAS ISSUED THREE MONTHS AGO AND THERE IS NO PROGRESS OR IDEA WHAT IS GOING TO HAPPEN IN THE FUTURE

Structure › Body › Door
Filed Sep 25, 2018130,000 milesMS

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT BOTH THE FRONT DRIVER SIDE DOOR AND THE FRONT PASSENGER SIDE DOOR DID NOT OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *TT*JB

Service BrakesCrash
Filed Sep 24, 2018170,000 milesMA

I WAS DRIVING AT A LOW RATE OF SPEED IN TRAFFIC ON A ONE LANE ROAD. VEHICLE IN FRONT OF ME STOPPED ABRUPTLY, AND I APPLIED MY BRAKES. BRAKE PEDAL WENT TO THE FLOOR, WHICH IN TURN INCREASED STOPPING DISTANCE AND CAUSED MY VEHICLE TO MAKE CONTACT WITH THE VEHICLE IN FRONT OF ME.

Air Bags
Filed Sep 23, 2018CA

TAKATA RECALL "RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" "REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE." WE HAVE BEEN WAITING FOR THE RECALL PART TO BECOME AVAILABLE FOR OVER 2 YEARS.

Air Bags
Filed Sep 21, 2018150,000 milesAR

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATED FOR THE SERVICE ADVANCETRAC, ELECTRONIC STABILITY CONTROL, AND POWER STEERING ASSIST FAULT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE INTERIM NOTICE INDICATED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS ALSO INCLUDED IN TWO MANUFACTURER SERVICE CAMPAIGNS: 13N03(ELECTRONIC THROTTLE BODY EXTENDED COVERAGE) AND 15N01 (EPAS STEERING EFFORTS). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THE FAILURE WAS RELATED TO THE TWO CAMPAIGNS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Sep 21, 201892,000 milesIN

SENSOR FAILURE IN THE RACK AND PINION WHICH SHUT DOWN MY POWER STEERING ASSIST WHILE I WAS DRIVING. THIS WAS A PRECIOUS RECALL ON THE VEHICLE.

Structure › Body › Door
Filed Sep 20, 2018MO

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering
Filed Sep 20, 2018AL

ELECTRONIC POWER STEERING COMPLETELY FAILED WHILE IN MOTION. FORD HAD PREVIOUS RECALL ON SAME YEAR AND MODEL VEHICLES (FUSION, 2011) BUT FOR SOME REASON NOT ON MY PARTICULAR VIN, FORD DID NOT OFFER ASSISTANCE COVERING THE $2,450 COST OF REPLACEMENT.

Unknown or Other
Filed Sep 18, 201894,000 milesOH

THE INTERIOR DOOR HANDLE OF MY 2011 FORD FUSION WILL NOT OPEN. NOT ONLY IS THIS AN INCONVENIENCE, IT'S ALSO DANGEROUS. IN AN ACCIDENT EVERY SECOND COUNTS. IF YOU CAN'T ESCAPE YOUR VEHICLE THE RESULTS COULD BE FATAL. I RESEARCHED ONLINE AND FOUND THAT THE DOOR HANDLE PROBLEM IS PREVALENT WITH 2006-2012 FUSIONS, AS EVIDENT BY THE NUMBER OF COMPLAINTS. THERE IS EVEN A WORK AROUND TRICK POSTED. THE SERVICE DEPARTMENT AT THE AUTONATION FORD WESTLAKE DEALERSHIP QUOTED $212.59 TO REPAIR MY HANDLE. MY INTAKE REPRESENTATIVE QUOTED THE COST OF REPAIR WITHOUT EVEN LOOKING IT UP BECAUSE HE'S PROCESSED SO MANY, MANY REPAIRS. THE VEHICLE MANUFACTURER SHOULD VOLUNTARILY ISSUE A RECALL AND REPAIR THE CAR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Ford Fusion → · Every Fusion year → · How the figures are calculated →