Page 19 of 56 · complaints 901–950 of 2,795

2011 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Apr 1, 2019130,857 milesKY

THE VEHICLE WAS STATIONARY. THE INSIDE DOOR HANDLE AND LOCK BROKE AT THE SAME TIME. TWO WAYS TO GET OUT, ROLLING THE WINDOW DOWN AND OPENING FROM OUTSIDE OR PULLING THE HANDLE AND LOCK AT THE SAME TIME ON THE INSIDE. THE DOOR WILL NOT LOCK.

Steering
Filed Mar 31, 2019169,914 milesNC

POWER STERRING DEFAULT ASSIST LIGHT CAME ON AND NO POWER STERRING..THERE WAS A RECALL A FEW YEARS AGO AND IT WAS FIXED AT CROSSROAD FORD IN SANDFORD NC..BUT APPARENTLY IT WASNT FIXED..

Service Brakes
Filed Mar 28, 2019TN

AS I WAS DRIVING ON THE EXPRESSWAY I TRIED SLOWING DOWN BUT MY BRAKES WOULDN'T STOP I HAD TO PUSH THEM ALL THE WAY TO THE GROUND SO I PULLED OVER AT GAS STATION PUT BRAKE FLUID IN AND IT HELP BUT THE NEXT DAY IT'S DOIN IT AGAIN I LOOK AND SEE THE BREAK FLUID LEAKING OUT

Visibility › Sun/Moon Roof Assembly
Filed Mar 26, 2019146,000 milesVA

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SUN ROOF EXPLODED AND IMPLODED GLASS WITHOUT WARNING. THE GLASS PARTICLES ENTERED THE INSIDE OF THE VEHICLE. THERE WERE NO INJURIES. SHENANDOAH FORD (9135 WINCHESTER RD, FRONT ROYAL, VA 22630, (540) 636-2901) WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACT, BUT DID NOT SPECIFY THAT THEY WOULD DETERMINE THE CAUSE OF THE FAILURE OTHER THAN HAVING THE INSURANCE COMPANY COVER THE REPAIR AND FOR THE CONTACT TO REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

Suspension
Filed Mar 26, 201960,000 milesTX

WHEN DRIVING AT LOW SPEEDS, VEHICLE CREAKS CONSISTENTLY. HAVE BEEN TOLD BY FORD THE FRONT CONTROL ARMS NEED TO BE REPLACED. HAS BEEN AN ISSUE SINCE 60,000 MILES. UNACCEPTABLE TO BE QUOTED OVER $1000 TO FIX ALL CONTROL ARMS ON A CAR WITH THAT MANY MILES. COMMON PROBLEM IN THIS MODEL. WE HAVE REPLACED THE WORST CONTROL ARMS AS THEY HAVE GONE BAD, BUT STILL NEED TO REPAIR THE REMAINDER. VEHICLE NOW HAS 125,XXX MILES

Steering
Filed Mar 24, 201991,500 milesPA

NHTSA CAMPAIGN #15V340000 HAPPENED IN MY GARAGE.LOST ALL POWER ASSIST.

Steering
Filed Mar 22, 201996,343 milesNY

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME LOOSE AND THE SERVICE AUTO TRAC WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED INTO A PARKING LOT AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE STEERING ABILITY SEIZED COMPLETELY AND "SERVICE POWER STEERING" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BY LEVITTOWN FORD LLC (980 S BROADWAY, HICKSVILLE, NY 11801) ON MARCH 20, 2017 FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,343.

Air Bags
Filed Mar 22, 2019NV

TAKATA RECALL

Steering
Filed Mar 21, 2019115,000 milesVA

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 50 MPH, THE STEERING WHEEL BEGAN TO MOVE ON ITS OWN. THE CONTACT'S DAUGHTER ALMOST CRASHED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE STEERING WHEEL RETURNED TO NORMAL AND THE POWER STEERING DEFAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756), BUT THEY REFUSED TO SERVICE THE VEHICLE BECAUSE THERE WERE NO RECALLS LISTED FOR THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. ..*BF.. *JB

Air Bags
Filed Mar 21, 2019MD

TAKATA RECALL. I HAVE BEEN WAITING FOR MY RECALL TO BE FIXED SINCE JULY OF 2018. I RECEIVED A LETTER FROM FORD STATING THEY WOULD PROVIDE A RENTAL CAR UNTIL THEY WERE ABLE TO FIX THE AIRBAGS. I CONTACTED BOB DAVIDSON FORD AND THEY SAID THEY WOULD PUT ME ON A LIST TO FIX THE AIRBAGS AND TO PROVIDE A RENTAL. IT'S MARCH AND I STILL HAVEN'T HEARD FROM THEM. I CONTACTED ANOTHER FORD DEALERSHIP, BUD NORRIS FORD, AND THEY STATED THAT THEY AREN'T GIVING OUT RENTALS ANYMORE AND FORD ONLY TOLD ME THEY WERE GIVING OUT RENTALS TO GET ME OFF OF THE PHONE AND THEY DIDN'T HAVE THE PARTS TO FIX IT. I CONTACTED A THIRD FORD DEALERSHIP, AL PACKER, AND THEY DIDN'T HAVE THE PARTS TO FIX IT EITHER. SO I HAVE BEEN DRIVING AROUND A CAR WITH AIRBAGS THAT COULD KILL ME WITH NO ONE ABLE TO FIX THEM. I DON'T KNOW HOW YOU GET ON A LIST BECAUSE I'VE TALKED TO BREE DEALERSHIPS AND NOT ONE HAS BEEN ABLE TO FIX THE PROBLEM OR CALL ME BACK AND TELL ME WHEN THEY COULD FIX IT.

Power Train
Filed Mar 21, 2019107,000 milesMD

ON, NOVEMBER 10, 2016, I PULLED INTO A PARKING SPOT IN A SHOPPING PLAZA. I PUT MY CAR IN PARK, TOOK MY FOOT OFF OF THE BREAK AND MY CAR STARTED ROLLING BACKWARDS. I PUT MY FOOT BACK ON THE BREAK AND PULLED THE EMERGENCY BREAK AND MY CAR STOPPED. I DIDN'T KNOW WHAT WAS WRONG, SO I PUT THE KEYS IN THE IGNITION AND TRIED TO START THE CAR AND IT WOULDN'T. I CALLED A TOW TRUCK, HAD IT TOWED TO A FORD DEALERSHIP WHERE THEY REPLACED THE SIFTER CABLE. I HAD 84,561 MILES ON THE CAR AT THE TIME. THIS PAST WEEKEND, MARCH, 16, 2019, I PULLED INTO A PARKING SPOT IN THE FELLS POINT AREA OF BALTIMORE, PUT MY CAR IN PARK, TOOK MY FOOT OFF OF THE BREAK AND MY CAR STARTED ROLLING FORWARD. I PULLED THE EMERGENCY BREAK AND THE CAR STOPPED. I TRIED TO START THE CAR, AND IT WOULD NOT START. IT IS A PROBLEM WITH THE SHIFTER CABLE AGAIN. I'VE ONLY PUT ABOUT 23,000 MILES ON THE CAR SINCE THE LAST TIME IT WAS REPLACED. I AM CURRENTLY WAITING TO HEAR FROM FORD TO SEE WHAT THEY ARE GOING TO DO ABOUT IT.

Steering
Filed Mar 19, 2019153,000 milesVA

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (516) 336-4718) AND THE CONTACT WAS INFORMED THAT SINCE THE VEHICLE WAS 3,000 MILES OVER THE WARRANTY, THEY WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 153,000.

Steering
Filed Mar 15, 2019172,000 milesNY

SOME TIMES MY POWER STEERING DOESN'T WORK & GOES TO MANUAL, WENT TO DEALER IN 2017 AND WAS TOLD NO RECALLS ON MY VEHICLE, NOW I WAS TOLD MILES WENT 2 150,000 SOME MILES & MINE ARE OVER THAT, THIS COULD CAUSE A PROBLEM IF IT HAPPENS WHILE DRIVING COULD CAUSE ACCIDENT, HAPPENED AFTER I STARTED TO DRIVE DOWN STREET

Steering
Filed Mar 13, 2019100,025 milesTX

2011 FORD FUSION WHILE DRIVING THE POWER STEERING NOW AND ADVANCETRAK WARNINGS CAME ON. TOOK TO SHOP AND WAS TOLD RACK AND PINION NEEDS TO BE REPLACED. WANTED TO CHARGE ME $3000; I PICK UP MY CAR AND IT'S BEEN WORKING BUT I AM AFRAID AFTER READING EVERYONE ELSE'S ISSUES THAT THIS IS BAD.

Electronic Stability Control (esc)
Filed Mar 13, 2019108,450 milesCA

THE POWER STEERING IN MY 2011 FORD FUSION HAS BEEN GOING OUT PERIODICALLY. WHEN THIS HAPPENS, I HAVE TO WAIT FOR THE OPPORTUNITY TO MAKE A WIDE TURN BECAUSE IT'S VERY DIFFICULT TO TURN THE WHEEL. THERE'S BEEN SEVERAL OCCASIONS WHEN I CAUSED TRAFFIC JAMS OR ALMOST GOT REAR ENDED SINCE THE CAR BEHIND ME DIDN'T EXPECT ME TO TAKE SO LONG TO TURN. A LOT OF TIMES THE POWER STEERING GOES OUT WHEN I'M STOPPED AT A RED LIGHT. I CAN STILL DRIVE THE CAR TO MY DESTINATION LOCALLY USING THE STREETS BUT I FEAR THAT IT WILL GO OUT ONE DAY WHILE I'M DRIVING ON THE FREEWAY. LUCKILY IT'S USUALLY ONLY ME IN THE CAR WHEN IT HAPPENS BUT I'M AFRAID THAT IT MIGHT ALSO HAPPEN WHEN MY KIDS ARE IN THE CAR. IT'S ALSO FRUSTRATING BECAUSE ONLY I CAN DRIVE THE CAR BECAUSE WHEN IT HAPPENED ONCE WHEN MY WIFE DROVE IT, SHE PANICKED AND WASN'T STRONG ENOUGH TO TURN THE WHEEL. THIS TIME, SHE DID HAVE ONE OF MY CHILDREN IN THE CAR. I HAD TO GO MEET HER AND DRIVE IT HOME. I'VE BEEN RESEARCHING THIS ISSUE AND HAVE FOUND THAT THOUSANDS OF VEHICLES WITH THE SAME MAKE, .MODEL, AND YEAR HAVE EXPERIENCED SIMILAR ISSUES YET ONLY CERTAIN VEHICLES ARE PART OF A RECALL. MY CAR IS EXPERIENCING EXACTLY EVERYTHING THAT THE RECALL SAYS IT WOULD YET WHEN I RUN MY VIN #[XXX] THROUGH FORDS DATABASE, MY CAR DOES NOT FALL UNDER THIS POWER STEERING RECALL. WHICH I FIND VERY DISTURBING. I'VE ALSO CONTACTED FORD CORPORATE AND MY LOCAL FORD DEALERSHIP AND THEY JUST ADVISE ME THAT MY VIN # IS NOT PART OF THAT RECALL. WHICH IS VERY ODD.

Service Brakes
Filed Mar 12, 201966,660 milesVI

THE BRAKE PEDAL OCCASIONALLY HAS LITTLE RESISTANCE AND GOES TO THE FLOOR. THIS CAR HAS BECOME SCARY TO DRIVE. I ASSUME THIS IS THE SAME ISSUE I HAVE READ ABOUT CONCERNING ABS.

Steering
Filed Mar 12, 2019131,000 milesOH

WHILE DRIVING DOWN THE ROAD AT 55 MPH THE POWER STEERING WENT OUT AND A LIGHT CAME ON SAYING POWER STEERING ASSIST FAULT. ALMOST CAUSED AN ACCIDENT BUT WAS ABLE TO GAIN CONTROL OF THE WHEEL

Air Bags
Filed Mar 11, 2019UT

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTLAND FORD (3450 WALL AVE, OGDEN, UT 84401, (801) 629-5500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Mar 8, 201970,100 milesMD

FAULTY DRIVER'S SIDE DOOR LATCH WILL NOT OPEN FROM THE INSIDE. THE VEHICLE WAS PARKED. AFTER CLIMBING OUT THE PASSENGER SIDE DOOR AND WALKING AROUND THE CAR THE DRIVER'S DOOR DID OPEN FROM THE OUTSIDE. FORD LISTS A RECALL FOR 2013-2014 FUSION, BUT NOT EARLIER YEARS. AN INTERNET SEARCH SHOWS I AM NOT THE ONLY 2011 OWNER WITH THIS SAFETY ISSUE.

Air Bags
Filed Mar 8, 2019NY

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DANA FORD LINCOLN (266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314, (718) 303-2637) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 7, 2019123,380 milesMD

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS BEING DRIVEN, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,380.

Steering
Filed Mar 7, 201998,000 milesFL

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE 'POWER STEERING ASSIST FAULT" MESSAGE APPEARED AND THE VEHICLE BECAME VERY DIFFICULT TO STEER. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE OCCURRED AT LEAST FIVE TIMES WITHIN THE PAST WEEK. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO FORD OF CLERMONT (1101 FL-50, CLERMONT, FL 34711), BUT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS16880677. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. PARTS DISTRIBUTION DISCONNECT.

Structure › Body1 injured
Filed Mar 5, 201962,700 milesTX

THE VEHICLE WAS IN A PARKING LOT AND I WAS GETTING READY TO GO INTO A STORE. IT WAS POURING DOWN RAIN. I AM DISABLED BUT AM ABLE TO DRIVE A VEHICLE. I WAS READY GETTING READY TO GET OUT OF THE VEHICLE. AS I TRIED TO OPEN THE DOOR HANDLE I FELT THE DOOR GO LOOSE AND THE DOOR WOULD NOT OPEN. THIS IS A HUGE SAFETY ISSUE. I HAVE KNEES THAT WERE FRACTURED AND I MUST WEAR KNEE BRACES ON THEM. I HAD TO CRAWL TO THE OTHER SIDE OF THE VEHICLE IN ORDER TO GET OUT. I REALLY HURT MY ARMS BY CRAWLING ACROSS THE VEHICLE. IT FLOODS A LOT IN HOUSTON WHERE I LIVE. THIS IS ANOTHER SAFETY ISSUE. I MUST BE ABLE TO GET OUT OF MY VEHICLE QUICKLY DURING AN EMERGENCY SITUATION SUCH AS FLOODING. FORD HAS RECALLED THE 2010 AND 2012 FUSIONS FOR THE DOOR HANDLES. WHY HAVEN'T THE 2011 FUSIONS BEEN RECALLED? THIS RECALL NEEDS TO BE DONE NOW.

Steering
Filed Mar 3, 2019125,000 milesTX

WHILE DRIVING, THE POWER STEERING WENT OUT WITHOUT ANY NOTICE.

Steering
Filed Mar 2, 2019126,000 milesTX

IN MARCH 2018 I WENT TO GET IN MY CAR AND A WARNING CAME ACROSS MY DASH BOARD THAT SAID POWER STEERING ASSIST FAULT AND THEN MY STEERING WOULD NOT MOVE. I GOT IT FIXED THEN. NOW ALMOST A YEAR LATER IT'S HAVING THE SAME ISSUE BUT THIS TIME IT LOCKED UP WHERE AS LAST TIME ALL I HAD TO DO IS RESTART THE CAR AND IT RELEASED.

Air Bags
Filed Mar 1, 2019OR

I RECEIVED A LETTER ABOUT A RECALL ON MY PASSENGER AIR BAG ABOUT A YEAR AGO AND FORD HAS NOT RELEASED A REPLACEMENT PART YET AND I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS AND MYSELF DUE TO METAL FRAGMENTS THAT COULD BE RELEASED IF THE AIRBAG IS DEPLOYED.

Steering
Filed Mar 1, 2019114,000 milesFL

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TALLAHASSEE FORD LINCOLN (LOCATED AT 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 878-4855) WAS NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Air BagsCrash1 injured
Filed Mar 1, 201965,000 milesMI

I WAS IN A SINGLE VEHICLE ACCIDENT FEBRUARY 23, 2015 WHERE I SLID OFF AN ICY BACK ROAD CAUSING SIGNIFICANT FRONT END DAMAGE WHICH WAS REPAIRED AT MILNES FORD IN LAPEER, MI. DUE TO THE AMOUNT OF DAMAGE THE AIRBAGS SHOULD HAVE DEPLOYED BUT THEY NEVER DID. I NOW HAVE A BULGED DISK IN MY NECK AND ANOTHER IN MY LUMBAR SPINE. A LATER COMPUTER SCAN FOR A SEPARATE ISSUE INDICATED THE AIRBAGS DID NOT DEPLOY AS THEY SHOULD HAVE. WHEN THE ORIGINAL REPAIRS WERE DONE, THE DEALERSHIP DID NOT CHECK AND NEVER ADDRESSED THE FAILURE TO DEPLOY. THE ONLY TOWING THAT WAS DONE WAS TO GET MY VEHICLE OUT OF A DITCH.

Service Brakes
Filed Feb 28, 2019102,800 milesNY

WHEN DRIVING MY 2011 FORD FUSION GOING STRAIGHT ON CLEAR ROAD THE BRAKES FAIL AFTER HITTING A BUMP AND OR POTHOLE WHILE PRESSING ON THE BRAKES. ITS LIKE A " PERFECT STORM" IN ORDER TO DUPLICATE IT. YOU HAVE TO BE DRIVING AND ALMOST AT THE SAME TIME PRESS THE BRAKE AND HIT THE BUMP/POTHOLE. THE BRAKES FAIL. THE PEDDLE GOES ALL THE WAY DOWN TO THE FLOOR. ALMOST HITTING THE CAR IN FRONT OF ME. TO STOP THE CAR I HAD TO PUMP THE BRAKES WHILE CAR STILL IN MOTION FOR IT TO STOP. EVENTUALLY THE BRAKES COME BACK AFTER FRANTICALLY PUMPING THE BRAKES. THIS IS THE THIRD TIME NOW. I CAN'T DO THIS ANYMORE I'M SCARED THAT I MAY DIE IN A CRASH WITH ME AND MY FAMILY.

Air Bags
Filed Feb 28, 2019MD

TAKATA RECALL NHTSA RECALL # 19V001 MANUFACTURER RECALL # 19S01 WHEN CAN I TAKE TO FORD FOR REPAIR? INFORMATION ON DEFECTIVE AIR BAGS APPEARED SEVERAL MONTHS AGO.

Service Brakes
Filed Feb 27, 2019129,800 milesMD

ABS UNIT MAKES BRAKES GO TO FLOOR.STARTED AFTER A QUICK STOP

Steering
Filed Feb 25, 2019131,850 milesWA

DEAR SIRS, MY VEHICLE SUDDENLY SHOWED "POWER STEERING ASSIST FAULT" WHILE I DRIVING ON THE STREET. AND STEERING COLUMN LOCKED. I IMMEDIATELY SLOW DOWN AND PULLOVER THE ROADSIDE. AFTER THIS, STEERING COLUMN CAN BE TURNED, BUT VERY HARD AND ONLY WITHIN A NARROW ANGLE. THEREFORE I GO ONLINE TO CHECK, AND FOUND OUT MY FORD FUSION 2011 SHOULD BE UNDER "NHTSA SAFETY RECALL NO. 15V340000 - LOSS OF ELECTRIC POWER STEERING ASSIST.(POWER STEERING CONTROL MODULE (PSCM) FAILED)" PLEASE CHECK MY VIN [XXX], IT SHOULD BE UNDER "FORD'S RECALL LIST". THANKS FOR YOUR HELP AND HOPE CAN GET YOUR REPLY SOON! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Feb 25, 201970,000 milesMI

POWER STEERING STEER GEAR QUIT WORKING

Steering
Filed Feb 22, 201981,000 milesMS

2011 FORD FUSION RECALL. I HAD THE RECALL COMPETED ON MY FORD FUSION FOR THE STEERING GEAR. WITHIN 6 MONTHS, MY STEERING GEAR LOCKED UP AGAIN WHILE I WAS DRIVING ON THE INTERSTATE. FORD REFUSES TO DO ANOTHER RECALL ON THIS PART. THEY SAID IT IS MY RESPONSIBILITY TO PAY TO HAVE THIS DONE NOW SINCE I HAVE ALREADY COMPLETED ONE RECALL. THEY WILL NOT PAY FOR 2 STEERING GEAR RECALLS. HOW IS IT MY RESPONSIBILITY WHEN APPARENTLY THEY DIDN'T FIX IT RIGHT THE FIRST TIME.

Steering
Filed Feb 21, 201923,700 milesTX

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN. A MESSAGE INDICATING 'POWER STEERING FAULT' WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO BRINSON FORD (2970 STATE HWY 31 E, ATHENS, TX 75751, (903) 676-5200) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 23,700.

Steering
Filed Feb 20, 2019162,000 milesKY

WHEN STARTING THE CAR THE STEERING (IN STATIONARY POSITION) LOCKS UP AND POWER STEERING FAILURE LIGHT COMES ON. I TURN THE CAR OFF AND RE START AND ITS FINE. THE STEERING WHEEL HAS BECOME HARD TO MANUEVER AND MAKES A NOISE ESPECIALLY ON LEFT TURNS. PROBLEM IS PROGRESSIVELY GETTING WORSE.THERE IS A CURRENT RECALL FOR THIS PROBLEM, AND MY FORD DEALER REFUSES TO COVER THE FIX BECAUSE IT HAS OVER 100,000 MILES.

Power Train
Filed Feb 16, 2019MA

THE STEERING COMPONENTS FOR MY FRONT END FREQUENTLY BREAK AND THE TRANSMISSION HAS BEEN ROUGH EVER SINCE I GOT MY CAR IN 2015

Steering
Filed Feb 14, 2019120,000 milesCA

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL FAILED TO OPERATE INTERMITTENTLY. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE CONTACT WAS ABLE TO DRIVE HOME. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). SUNNYVALE FORD (650 EAST EL CAMINO REAL, SUNNYVALE, CA 94087, 888-598-7525) INFORMED THE CONTACT THAT THE FRONT LOWER CONTROL ARM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Steering
Filed Feb 14, 2019167,000 milesTN

POWER STEERING ASSIST FUALT.. DROVE FINE AND THE STEERING WENT OUT WHILE DRIVING DURING A TURN. ALMOST HIT ANOTHER CAR.THIS WAS A A STATE HIGHWAY THROUGH TOWN.

Service Brakes
Filed Feb 12, 2019120,000 milesMD

BRAKE PEDAL FEEL IS SPONGY AND TRAVELS ALMOST TO THE FLOOR BEFORE BRAKES ENGAGE.

Air Bags
Filed Feb 12, 2019100,000 milesIN

I WAS NEVER CONTACTED ABOUT ANY RECALLS. MY MOTHER CONTACTED ME THROUGH EMAIL TO SEE IF I KNEW ABOUT THE AIRBAG RECALL. 2 RECALLS I ONLY LEARNED ABOUT TODAY BY CHECKING MY CREDIT REPORT BECAUSE THE AGENCY THAT HOLDS THE TITLE REPORTED MY ACCOUNT FOR NON-PAYMENT. I RECIEVED A CARFAX REPORT WHEN I PURCHASED THE VEHICLE AUGUST 2017 FROM DRIVETIME. I WAS TOLD THERE WERE NO RECALLS ON THE VEHICLE. NOW, I AM SEEING 4 RECALLS, 2 OF WHICH (2014 & 2016) HAVE APPEARED ONLY NOW THAT THE VEHICLE IS BEING SERVICED. I WAS PROBABLY THE ONLY IDIOT IN AMERICA THAT WOULD HAVE BOUGHT THE HIGH-MILEAGE, OVER-PRICED VEHICLE IN THE 1ST PLACE. I WAS TOLD IT HAD BEEN A FLEET VEHICLE FOR A RENTAL CAR AGENCY. I THOUGHT I WAS GETTING A SAFE VEHICLE. BUT MY FEELING NOW, IS THAT IT SHOULD HAVE NEVER BEEN SOLD. I'M NOT SURE WHAT TO DO. THE VEHICLE MAY GET REPOSSESSED AND I AM FEELING CHEATED. I SENT THE CAR TO THE 1ST AUTO BODY SHOP AND THEY WANTED $1470 FOR ALL THE REPAIRS. I CALLED FORD MOTOR COMPANY, THEY TOLD ME THE CAR COULD GET REPAIRED FREE OF CHARGE AT AN AUTHORIZED FORD DEALER. I HAD THE CAR TOWED TO THE 2ND SHOP. THE CAR HAS BEEN AT THAT DEALERSHIP SINCE FEBRUARY 1ST. MY ESTIMATE IS ABOUT $260. I'M NOT SURE WHAT I'M EXPECTING TO HAPPEN, BUT I ATTACHED A PHOTO OF THE FUEL OVERFLOW HOSE LEAKING FUEL EVEN WHEN THE TANK WAS NOT FULL. IT WOULD DO THIS REGULARLY AND THAT IS 1 OF THE 2 NEW RECALLS THAT APPEARED. I'M SCARED TO DRIVE THIS CAR. I JUST WANT SOME RELIABLE ANSWERS AND SOLUTIONS BEFORE I SHELL

Air Bags
Filed Feb 4, 2019TX

TAKATA RECALL - WE HAVE BEEN WAITING FOR SEVERAL YEARS FOR FORD TO REPLACE THE AIRBAG. THEY JUST KEEP SAYING AWAITING NHTSA RECALL NUMBER EVENTHOUGH #19S01 IS LISTED ON THIS SITE.

Steering
Filed Jan 28, 2019158,000 milesMO

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, 888-642-6776) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK HAD FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000. *TT CONSUMER STATED STEERING WENT OUT DRIVING 30MPH DRIVING DOWN THE HIGHWAY. WITH GREAT DIFFICULTY CONSUMER WAS ABLE TO GET OFF THE HIGHWAY. CONSUMER FOUND OUT ONLY CERTAIN FUSIONS MADE IN CERTAIN PLANTS WERE COVERED IN THE RECALL BUT NOT THEIRS. *JB

Air Bags
Filed Jan 28, 2019NY

TAKATA RECALL , I BELIEVE MY VEHICLE NEEDS TO BE RECALLED BUT I NEVER RECEIVED ANYTHING FROM FORD TO START THE PROCESS

Structure › Body
Filed Jan 27, 201970,000 milesCO

VEHICLE WAS PARKED, AFTER DRIVING. THE INTERIOR, DRIVER'S SIDE DOOR LATCH MECHANISM FAILED TO OPEN THE DRIVER'S SIDE DOOR. THIS WAS THE CASE IF THE VEHICLE WAS ON OR OFF, AND THE CASE IF THE LOCKS WERE ENGAGED OR DISENGAGED. IN THE EVENT OF AN ACCIDENT, THE DRIVER WOULD BE UNABLE TO OPEN THE DOOR FROM THE INSIDE. HE OR SHE WOULD NEED TO OPEN THE WINDOW AND/OR CRAWL TO ANOTHER DOOR. THE EXTERIOR HANDLE DOES STILL OPERATE THE LATCH.

Structure › BodyCrash
Filed Jan 24, 2019169,540 milesNC

ON A MONDAY MORNING A LIGHT ON MY DASHBOARD CAME ON AND IT SAID STEERING POWER SERVICE NOW, THIS CAUSE THE STEERING WHEEL TO BECOME STIFF AND HARD TO CONTROL. WHILE I LOOK ALL OVER UNDER THE HOOD TO FIND THE STEERING POWER FUEL RESERVOIR I COULDN'T FIND ONE. ON WEDNESDAY AFTERNOON AS I WAS DRIVING A SHARP CORNER IT WAS DIFFICULT FOR ME TO TURN THE STEERING WHEEL AND I LOST CONTROL OF THE CAR ENDING UP HITTING THE BRIDGE IN THE ROAD. THE LOW TRACTION AS WELL CAME ON WHEN THE STEERING POWER LIGHT APPEARED.

Steering
Filed Jan 23, 2019124,157 milesOH

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 124,157.

Power Train
Filed Jan 23, 2019130,580 milesNC

I HAD RECENTLY PURCHASED A 2011 FORD FUSION SE AND MY VEHICLE HAS ROUGH DOWNSHIFTING. I HAD READ ONLINE ABOUT A LOT OF THE YEARS HAVING THESE TRANSMISSION ISSUES. WHEN IN A LOT OF TRAFFIC HARSH DOWNSHIFTING HAPPENS WHICH MEANS MORE BRAKE PRESSURE AND I FEEL LIKE THIS IS UNSAFE AS IT COULD CAUSE A ACCIDENT.IN TRAFFIC I FEEL LIKE THE CAR IS UNSAFE TO DRIVE

Engine
Filed Jan 22, 2019200,000 milesTN

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE IT DISPLAYED CODE: P0455 (EVAP SYSTEM LEAK DETECTED). THE VEHICLE WAS TAKEN TO MARSHAL MIZE FORD (LOCATED AT 5348 TN-153, HIXSON, TN 37343, (423) 875-2023), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

Electronic Stability Control (esc)
Filed Jan 20, 2019199,516 milesOH

1)POWER STEERING ASSIST FAULT ERROR MESSAGE. NO POWER STEERING. 2)SERVICE TRAC CONTROL ERROR MESSAGE 3)CRUISE CONTROL STICKING AT A HIGH SPEED SO CAN'T USE IT.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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