Page 4 of 21 · complaints 151–200 of 1,023

2009 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service BrakesFire
Filed Jul 8, 202045,000 milesMI

I WAS DRIVING STOPED AT A LIGHT. NOTICED DARK SMOKE COMING FROM UNDER THE HOOD. MADE MY LEFT TURN TRYING TO GET TO A PARKING LOT JUST AHEAD. THE SMOKE STARTED COMING INTO THE CAR. IT WAS SMOKING BAD BY NOW. I PULLED OVER AS I DID I SAW FLAMES COMING FROM UNDER THE HOOD. THIS IS ONLY A MINUTE OR TWO LATER. I GOT OUT OF CAR CALLED 911. THE WHOLE ENGINE WAS BURNED UP THE FRONT TIRES. WINDSHIELD WAS STARTING TO CRACK AND STARTED MELTING. THIS WAS SO SCARY EVERY THING HAPPENED SO FAST AND THE GAUGE DIDN'T SHOW THE CAR WAS RUNNING THE SLIGHTEST BIT HOT. WITH ALL THAT IT SEEMED WHEN I WAS SLOWING DOWN FOR THE LIGHT THE BRAKES WERE STARTING TO GO OUT. THERE IS ONLY A LITTLE OVER 45,000 MILES ON MY CAR. NOW THAT I THINK OF ALL THIS I THANK GOD I DIDN'T GET INTO AN ACCIDENT AND HURT OR KILL SOMEONE INCLUDING MYSELF. [XXX] FROM CLARKSTON MICHIGAN INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Service Brakes
Filed Jul 2, 2020185,000 milesME

VEHICLE IS TAKING A LONG TIME TO STOP.

Structure › Body
Filed Jun 19, 2020ME

DOOR LATCH REFUSED TO CONNECT ON THE DRIVERS SIDE. *TR

Exterior Lighting › Headlights
Filed Jun 12, 202040,000 milesIL

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THERE WAS CONDENSATION IN THE HEADLAMP. THE VEHICLE WAS TAKEN TO WESTFIELD FORD (6200 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525, (708) 354-8600) WHERE THE CONTACT WAS INFORMED THAT THE HEADLAMP HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000.

Service Brakes
Filed May 25, 2020150,000 milesNY

MY VEHICLE IS UNDER RECALL FOR A FAULTY PART ON THE BREAKING SYSTEM, I CALLED FORD ON FRIDAY 5/22/2020 ( SUNSHINE FORD NEWBURGH, NY) AND WAS TOLD THEY DO NOT HAVE THE PART AND CANNOT EVEN ORDER IT AT THIS TIME. ALSO THEY HAVE NO IDEA WHEN THEY CAN ORDER IT, IT COULD BE MONTHS. MY CAR IS UN-DRIVEABLE WITHOUT THE NEW PART. I JUST HAD THE ENTIRE BREAKING SYSTEM REPLACED ( CALIPERS, ROTORS,AND PADS ). THERE EXCUSE AND RESPONSE IS UNACCEPTABLE. PLEASE HELP I NEED MY CAR TO GET BACK TO WORK. THANK YOU*DT*JB

Service Brakes
Filed May 15, 2020120,000 milesTX

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED DELAYED BRAKE RESPONSES WHILE DEPRESSING THE BRAKE PEDAL. THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes, Hydraulic
Filed May 14, 2020MI

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, EXTRA EFFORT WAS NEEDED WHILE DEPRESSING THE BRAKE PEDAL TO SLOW OR STOP THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 7, 2020NY

IN APRIL OF LAST YEAR 2019 I WAS NOTIFIED OF A AIRBAG RECALL ON MY VEHICLE. I WENT AND GOT MY AIRBAG RECALL DONE. NOW MY AIRBAG LIGHT ON DASH STAYS ON FOR THE PASS THREE DAYS. I TOOK MY VEHICLE BACK TO THE SAME FORD DEALERS THAT SERVICE MY CAR. MY VEHICLE WAS IN MOTION WITH THE AIRBAG LIGHT STILL ON. THE DEALER SHOP IS TELLING ME IT MAY NOT BE MY AIRBAG AND I WILL HAVE TO PAY FOR DIAGNOSIS,ETC. *TR

Air Bags
Filed May 6, 2020MT

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL. CONSUMER STATES THAT THEY NO LONGER OWN THIS VEHICLE DUE TO IT BEING TOTALED. *LD *JS

Service Brakes
Filed Apr 29, 2020IL

RECALL ON 2009 FORD FUSION IN DECEMBER ON HYDROLIC BRAKE ISSUES.....THERE IS STILL NO REMEDY FOR THIS WHICH IS UNACCEPTABLE BY FORD. I NEED THIS FIXED!!!

Service Brakes
Filed Apr 20, 2020143,939 milesMO

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SHAWNEE MISSION FORD (1150 SHAWNEE MISSION PARKWAY, SHAWNEE, KS 66203, (913) 631-000) AND THE HYDRAULIC CONTROL UNIT WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 143,939.

Service Brakes
Filed Apr 17, 202080,000 milesNJ

TL* THE CONTACT CALLED ON BEHALF OF A SON WHO OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS DRIVEN AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD BEFORE THE VEHICLE WAS STOPPED. GREG DARNELL FORD (6601 SE 29TH ST, MIDWEST CITY OK 73110, 405-733-1611) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Mar 28, 2020140,000 milesNC

VEHICLE LOST BRAKES WHEN LEAVING PAVEMENT ON TO DIRT ROAD.BRAKE PEDAL GOES TO THE FLOOR BEFORE STOPPING.VEHICLE SLOW TO STOP.VEHICLE IN MOTION TURING OFF THE HIGHWAY

Service Brakes
Filed Mar 11, 202093,000 milesOH

WHILE DRIVING MY FORD FUSION THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR KEPT MOVING. I WAS ABLE TO PULL THE EMERGENCY BRAKE IN TIME SO THAT I DID NOT COLLIDE INTO THE VEHICLE THAT WAS STOPPED IN FRONT OF ME. I HAVE CONTACTED MY FORD MULTIPLE TIMES TO HAVE CAR REPAIRED DUE TO RECALL AND MY RECENT BRAKE FAILURE ISSUE AND THEY HAVE TOLD ME THAT THEY DO NOT HAVE A FIX FOR MY CAR.

Service Brakes
Filed Mar 10, 2020OK

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO FORD OF OKC LOCATED AT (2800 W I 44 SERVICE RD, OKLAHOMA CITY, OK 73112 (405) 438-3330), WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO AVAILABLE.

Service Brakes
Filed Mar 4, 2020NY

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SUNSHINE FORD (40 NY-17K, NEWBURGH, NY 12550) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Mar 3, 2020138,000 milesWI

DAUGHTER SAYS BRAKES HAVE BEEN PERIODICALLY SOFT AND ONE TIME UNRESPONSIVE.

Service Brakes
Filed Feb 17, 2020169,000 milesIL

THE BRAKE PEDAL WILL INITIALLY SLOW DOWN VEHICLE AT FIRST BUT THEN YOU HAVE TO PUSH ALL THE WAY TO THE FLOOR TO GET VEHICLE TO STOP. LIKE PUSHING ON AIR AT FIRST AND THEN YOU PUSH TO THE FLOOR. I DRIVE AND TO SLOW DOWN REQUIRES STAYING EARLY AND PUSHING ALL WAY DOWN TO FLOOR.

Service Brakes
Filed Feb 12, 2020160,000 milesIA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE REVERSING THE VEHICLE OUT OF A DRIVEWAY THE BRAKE PEDAL WAS DEPRESSED AND FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LYNCH FORD CHEVROLET INC.,410 US-30, MT VERNON, IA 52314. THE DEALER REFUSED TO RUN A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 160,000.

Service Brakes
Filed Feb 3, 2020PA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Feb 3, 2020108,000 milesWA

RECEIVED A RECALL NOTICE FOR A PROBLEM I HAVE HAD WITH MY FUSION (ABS MODULE VALVE STUCK OPEN) WHICH MEANS THE BRAKES WORK AND LOCKUP ONLY WHEN PRESSED ALL THE TO THE FLOOR. WENT TO 3 FORD DEALERS AND NONE WILL HELP BECAUSE THE RECALL HAS NO "SOLUTION YET". ONE TECH TOLD ME TO DEAL WITH A BAD BRAKE PEDAL AND DON'T DRIVE FAST. THAT'S NOT SAFE FOR MY WIFE OR CHILD IN THE VEHICLE. FORD SAYS PARTS MAY BE AVAILABLE IN THE LAST PART OF THE 2020 FIRST QUARTER. THE FORD RECALL STATES "THE VEHICLE IS SAFE TO DRIVE" ITS NOT VERY SAFE WHEN THE BRAKES DONT STOP THE VEHICLE.

Service Brakes
Filed Jan 29, 2020IL

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT SPOKE WITH NHTSA BY PHONE AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Jan 28, 2020NY

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED WHILE THE DRIVER WAS DRIVING 2 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WHICH CAUSED THE BRAKING DISTANCE TO BE EXTENDED. THE BRAKE PEDAL WAS PUMPED SEVERAL TIMES TO STOP THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Jan 24, 2020OH

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECENT PURCHASED THE VEHICLE FROM FRED MARTIN SUPERSTORE LOCATED AT 3195 BARBER RD, BARBERTON, OH 44203 AND WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT PARTS WERE NOT AVAILABLE. THE CONTACT WAS CONCERNED THAT A FAILURE MAY BE EXPERIENCED MEANWHILE THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. A FAILURE HAD NOT OCCURRED ON THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Jan 21, 2020103,000 milesDE

ANTILOCK BRAKES PULSED AND BRAKE PEDAL TRAVELED TO THE FLOOR. LIMITED BRAKING. 2-3 MINUTES FOR BRAKES TO RETURN TO POWER. VEHICLE WAS TRAVELING AT APPROX 15 MPH IN PARKING LOT.

Air Bags
Filed Jan 6, 2020100,200 milesTX

TOOK VEHICLE TO BE REPAIRED FOR PREVIOUS AIRBAG ISSUES AND THE LIGHT HAS COME BACK ON WHILE DRIVING ON A CITY STREET IN ROCKPORT, TEXAS AND NEVER WENT BACK OFF.

Service Brakes
Filed Dec 19, 2019140,000 milesPA

AFTER THE ABS ENGAGES BRAKE PRESSURE IS LOST AND THE PEDAL GOES TO FLOOR. IT TAKES A LOT OF EFFORT AND ADDITIONAL TIME FOR THE CAR TO COME TO A STOP. FROM LOOKING AT OTHER FORUMS AND THREADS IT APPEARS THE HYDRAULIC CONTROL UNIT IS AT FAULT. THIS HAS HAPPENED AT LEAST 5 TIMES. THIS OCCURS WHILE THE CAR IS IN MOTION AND THE ABS ENGAGES.

Service BrakesCrash
Filed Dec 16, 2019130,000 milesCO

I WAS DRIVING MY FORD FUSION ON THE HIGHWAY, CHANGED LANES SO THAT I WAS BEHIND A TRUCK WITH REASONABLE ROOM. THE TRUCK HIT THEIR BRAKES AND WHEN I HIT MINE THE BRAKE PEDAL FELT SOFT. WHEN THE TRUCK CAME TO A COMPLETE STOP THERE WAS NO WHERE TO GO AS TRAFFIC WAS MOVING TO THE MY RIGHT AND I ENDED UP HITTING THE TRUCK. I COMPLETED A FULL BRAKE JOB INCLUDING NEW BRAKES ON THE VEHICLE WITHIN THE LAST 18 MONTHS. THERE WAS NO ABS ACTIVATION OR BRAKE LOCK UP UNDER FULL BREAKING AND I SHOULD OF HAD TIME TO STOP.

Service Brakes
Filed Dec 14, 2019156,000 milesNH

I WAS DRIVING AND HIT A SLIPPERY ROAD SURFACE.THE ABS ENGAGD AND IMMEDIATELY AFTER THAT THE BRAKE WENT VERY LOW AND I COULD NOT ACHIEVE NORMAL BRAKING PRESSURE.

Service Brakes
Filed Dec 10, 2019115,000 milesTN

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE PEDAL WAS DEPRESSED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THEM TO ACTIVATE AND STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REFERRED THE CONTACT TO A DEALER TO HAVE THE ABS MODULE REPROGRAMMED AND THE BRAKES FLUSHED. THE CONTACT TOOK THE VEHICLE TO MIRACLE FORD (LOCATED AT 1394 NASHVILLE PIKE, GALLATIN, TN 37066, 615-452-5267) WHERE THE ABS WAS FLUSHED AND THE REAR BRAKES WERE REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE HYDRAULIC CONTROL UNIT AND THE OUTER TIE ROD END NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: CAS-25105839. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Engine
Filed Dec 10, 2019132,000 milesMO

HEARD ABOUT A RECALL ON SOME FORD VEHICLES OVER COOLANT LEAK I THINK MY VEHICLE SHOULD BE INCLUDED IN THAT MY VEHICLE IS LEAKING COOLANT BUT I CAN'T TELL WHERE I HAVE AN 09 FORD FUSION 2.3 LI I 4 CYL. SE MODEL. VEHICLE LEAKS WHEN RUNNING OF VEHICLE IS OFF.

Service Brakes
Filed Nov 30, 2019KY

BRAKE PEDAL GOES TO THE FLOOR PADS CHANGED STILL DOING SAME THING

Service Brakes
Filed Nov 24, 2019115,000 milesNY

DRIVING AT ABOUT 35 MPH GOING STRAIGHT, I STEPPED ON THE BRAKES SO THAT I COULD TURN, SNOW/ICE COVERED ROADS, ABS ENGAGED. I CONTINUED ON DRIVING AFTER THAT AT ABOUT 45 MPH, WENT TO STOP TO TURN INTO MY DRIVEWAY AND THE PEDAL WENT TO THE FLOOR WITH NO BRAKE ACTION AT ALL. NO FLUID LEAKS,NO WARNING LIGHTS ON THE DASH, PADS HAD MAYBE 25K MILES ON THEM, EVERYTHING WAS WORKING FINE UNTIL THE ABS ENGAGED ON MY FIRST TURN. A FEW MONTHS BACK, AFTER THE ABS WAS ACTIVATED THE BRAKES GOT SOFT/SPONGY. AFTER THE CAR WAS SHUT OFF AND SAT FOR A WHILE, THE BRAKES RESET. TODAY, MY CAR FELT LIKE IT HAD NO BRAKES. THIS APPEARS TO BE A COMMON PROBLEM FROM SOME OF THE RESEARCH I HAVE DONE ONLINE.

Engine
Filed Nov 18, 2019145,000 milesCA

CAR STALLS WHILE DRIVING AND EVERYTIME I DO A COMPLETE STOP, I'VE BEEN LOOKING ONLINE FOR A SOLUTION TO FIX MY CAR AND IT LOOKS LIKE A LOT OF PEOPLE HAS THE SAME ISSUE AND NOBODY HAS A EXACT SOLUTION TO THE PROBLEM I ALREADY REPLACED THE THROTTLE BODY AND EGR VALVE BUT IT STILL STALLING.

Service BrakesCrash
Filed Nov 15, 2019153,000 milesKY

TL THE CONTACT'S GRANDCHILD, AUSTIN LUCAS, OWNS A 2009 FORD FUSION. WHILE DRIVING 35 MPH, THE DRIVER SLAMMED ON THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD. AS A RESULT, THE DRIVER CRASHED INTO AN UNKNOWN ANIMAL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DAMAGED AND WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE AND DETERMINED THAT THE ANTI-LOCK BRAKING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000.

Service Brakes
Filed Nov 9, 2019152,000 milesAR

HIT A MEDIUM SIZED BUMP ON A CITY STREET WHILE PROCEEDING THROUGH SAID STREET, BRAKES THEN PROCEEDED TO NOT WORK PROPERLY WITH PEDAL PRESSING ALL THE WAY TO THE FLOOR. PROCEEDED TO PUMP BRAKES UNTIL ENOUGH BRAKING FORCE REQUIRED TO STOP AT INTENDED POINT. BRAKES RETURNED AFTER A COUPLE MILES. AVOIDING BUMPS WHEN POSSIBLE NOW BECAUSE LAST TIME I CHECKED. NEED BRAKES TO STOP AND NOT GET INTO AN ACCIDENT ULTIMATELY RESULTING IN THE POSSIBLE DEATH OR HARM TO OTHER PEOPLE.

Service Brakes
Filed Oct 17, 2019240,000 milesMI

WHILE I WAS DRIVING I BRAKED ON A CITY STREET TO SLOW DOWN TO TURN RIGHT. WHILE BRAKING AND BEGINNING TO TURN, I RAN OVER SMALL POTHOLES. BRAKES BECAME MUSHY AND I HAD TO PUSH BRAKE ALL THE WAY DOWN JUST TO STOP. THIS HAS HAPPENED MANY TIMES. IN THE PAST, AFTER PARKING THE CAR FOR AWHILE, THE BRAKES WENT BACK TO NORMAL. HOWEVER, THIS MOST RECENT INCIDENT HAPPENED 4 DAYS AGO AND THEY BRAKES HAVEN'T GONE BACK TO NORMAL.

Service Brakes
Filed Oct 15, 2019125,000 milesLA

MY ABS ENGAGED WHILE DRIVING ON THE INTERSTATE AND I HAD TO SLAM ON MY BRAKES IN A HEAVY DOWNPOUR. IMMEDIATELY AFTER THAT, FOR THE LAST 9 DAYS AND COUNTING, MY BRAKES HAVE BEEN SOFT/SQUISHY. I CAN FEEL THEM START TO ENGAGE AT THEIR OLD POINT BUT THERE ISN'T MUCH PRESSURE UNTIL I GET MUCH CLOSER TO BOTTOMING OUT THE BRAKE PEDAL. FROM WHAT I'VE READ ONLINE, THIS WAS SOMETHING BEING LOOKED INTO A FEW YEARS BACK AS A COMMON FAILURE.

Service Brakes
Filed Oct 14, 2019115,000 milesNY

ON SEVERAL OCCASIONS, AFTER ABS HAS ENGAGED DURING BRAKING, THE BRAKE PEDAL HAS GONE SOFT, NEARLY TO THE FLOOR. REQUIRED BRAKING DISTANCE IS GREATLY INCREASED, AS IS THE AMOUNT OF FOOT PRESSURE NEEDED TO BRING THE VEHICLE TO A STOP. THIS HAS HAPPENED WHILE BRAKING IN SNOWY CONDITIONS, AND ALSO WHEN HITTING A POTHOLE WHILE BRAKING. ALL INSTANCES OCCURRED UNDER 30 MPH. THIS PROBLEM HAS NOT OCCURRED DURING HEAVY BRAKING UNDER NORMAL OPERATING CONDITIONS, ONLY WHEN THE ABS SYSTEM IS ACTIVATED. NO BRAKE WARNING LIGHTS HAVE TURNED ON. FOR REFERENCE, THE LATEST INCIDENT HAPPENED SIX MONTHS AFTER REPLACING ALL PADS, ALL ROTORS AND BOTH FRONT CALIPERS.

Service Brakes
Filed Oct 10, 201978,000 milesWA

AFTER ENGAGEMENT OF ABS SYSTEM, BRAKES BECOME SOFT AND WEAK. THIS REQUIRES GREATER PEDAL PRESSURE AND TRAVEL, AND THUS REACTION TIME TO ENGAGE, RESULTING IN UNSAFE CONDITION.

Service Brakes
Filed Oct 10, 2019215,000 milesCO

ANTI LOCK BRAKES ACTIVATED THEN ALMOST NO BRAKE ACTION. THE PEDAL WENT ALMOST TO THE FLOOR CAUSING THE BRAKING DISTANCE TO ALMOST DOUBLE. CAME VERY CLOSE TO HITTING CARS WITH THE GREEN LIGHT.

Service Brakes
Filed Oct 9, 2019287,000 milesMI

HARD STOP ON FREEWAY RESULTING IN ABS ACTIVATING. AFTERWARDS, BRAKES WERE SPONGY AND REQUIRED EXCEPTIONALLY MORE DISTANCE TO BRAKE AND PEDAL NEEDED TO BE DEPRESSED TO THE INTERIOR FLOOR IN ORDER TO STOP. THIS IS THE THIRD TIME THIS HAS HAPPENED WITH THE VEHICLE.

Service Brakes
Filed Sep 18, 2019170,000 milesAL

I WAS MOVING ABOUT 40MPH GOING STRAIGHT AND WHEN I HIT THE BRAKES TO TURN THEY WENT TO THE FLOOR APPLYING NO BRAKING ACTION AT ALL. I WAS LUCKY THAT I WAS GOING STRAIGHT ON A COUNTRY ROAD WITH NO TRAFFIC OR THIS COULD HAVE BEEN CATASTROPHIC. THERE ARE NO BRAKE FLUID LEAKS, PADS HAVE MAYBE 15,000 MILES ON THEM AND ARE GOOD. THERE WERE NO WARNING LIGHTS ILLUMINATED IN THE CAR. SEVERAL MONTHS BACK AFTER THE ABS WAS ACTIVATED THE BRAKES GOT SOFT AND RESET AFTER THE CAR WAS SHUT OFF AND SAT FOR A WHILE. THERE WERE LITERALLY NO BRAKES WHATSOEVER TODAY. AFTER LETTING THE CAR SIT FOR A WHILE TURNED OFF THE BRAKES ARE BACK, BUT THE PEDAL IS STILL SOFT AND I DON'T WANT TO TEST DRIVE THE CAR AS IT IS TOO DANGEROUS. THIS APPEARS TO BE A COMMON PROBLEM FROM LOOKING AT VARIOUS WEB PAGES THAT SHOULD BE ADDRESSED ASAP.

Structure › Body › Door
Filed Sep 12, 2019173,000 milesNC

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED AND THE DOOR COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 173,000.

Air Bags
Filed Sep 12, 201975,080 milesMA

TAKATA RECALL. VEHICLE STATIONARY ON JANUARY 18, 2019 THE PASSENGER AIR BAG INFLATOR WAS REPLACED UNDER THE 18S01 RECALL, FORD PART NUMBER 8E5Z 54044A74 AD. ON SEPTEMBER 10, 2019 BROUGHT CAR INTO LOCAL QUIRK FORD DEALERSHIP FOR SERVICE BECAUSE AIR BAG COVER WAS NO LONGER WAS FLUSH TO THE DASHBOARD. FORD SERVICE SAID PROBLEM WAS DUE TO "WORN DASHBOARD" AND NOT COVERED UNDER RECALL. SEE FIRST ATTACHED PICTURE. CALLED FORD CUSTOMER SERVICE ON SEPT 11, 2019 WAS TOLD PROBLEM WAS NOT COVERED UNDER ANY RECALLS OR ANY WARRANTIES, CASE NUMBER CAS-24226208-S8R0V4. MY CONCERN IS THAT BY HAVING AN OPEN CORNER (SEE SECOND ATTACHED PICTURE) FOREIGN OBJECTS COULD ACCIDENTALLY FALL INTO THIS SPACE WITHOUT THE DRIVERS KNOWLEDGE (IE. A PENNY, DIME, ETC) AND IF THE AIR BAG DEPLOYED A SERIOUS INJURY COULD OCCUR. SPECIFICALLY, FOREIGN OBJECTS COULD BECOME AIR BORNE WHEN AIR BAG DEPLOYED. A SMALL PIECE OF METAL LIKE A PENNY OR DIME COULD CAUSE FATAL DAMAGE TO THE PASSENGERS IN THE CAR IF AIR BAG DEPLOYED. NOT SURE IF THIS SHOULD BE COVERED UNDER THE ORIGINAL TAKATA RECALL OR IF ANOTHER RECALL SHOULD BE ISSUED. IN ANY CASE I BELIEVE THIS IS A SERIOUS SAFETY ISSUE WHICH SHOULD BE BROUGHT TO YOUR ATTENTION.

Service Brakes
Filed Sep 12, 2019160,000 milesKY

WHILE TRAVELING ON A SLIGHTLY ROUGH HIGHWAY, I WENT AROUND A CURVE AND A BICYCLIST WAS IN THE MIDDLE OF MY LANE, I BRAKED SUDDENLY AND MY BRAKE PEDDLE WENT TO THE FLOOR, I HAD TO SWERVE TO KEEP FROM HITTING HIM. I PUMPED MY BRAKES AND THEY CAME BACK UP, BUT WERE MUSHY AND IT TOOK SEVERAL MORE MILES BEFORE THEY WORKED EFFECTIVELY ALTHOUGH STILL NOT AS THEY SHOULD. THE NEXT DAY THE BRAKES WORKED FINE AND FOR SEVERAL WEEKS AFTERWARDS, THEN THERE WAS ANOTHER INCIDENT. I WAS TRYING TO STOP AT A STOP SIGN, BEFORE TURNING ON TO A BUSY MAJOR HIGHWAY AND MY BRAKES AGAIN WENT TO THE FLOOR. THE SIDE ROAD I WAS STOPPING ON WAS ROUGH (IT HAD BEEN SCRAPPED TO PREPARE FOR BLACKTOPPING).THIS HAPPENED TWICE WITHIN A FEW WEEKS.THE RESULTS COULD HAVE BEEN DEADLY. THIS HAS HAPPENED THREE TIMES! I HAD NEW BRAKE PADS, ROTORS, AND CALIPERS PUT ON AFTER THE FIRST INCIDENT AND IT DID NOT HELP.

Service Brakes
Filed Sep 9, 2019100,000 milesCA

WAS SLOWLY PULLING FWD TO PARK IN PARKING SPACE AND WHEN PUT FOOT ON BRAKE TO STOP, IT KEPT GOING. CAR WENT OVER THE CEMENT PARKING BLOCK ONTO SIDEWALK AND HIT HEAVY DUTY CEMENT PILLAR. ONLY DAMAGE WAS MY LICENSE PLATE AND HOPEFULLY LITTLE ELSE ON MY CAR.

Service Brakes
Filed Sep 5, 2019110,182 milesMD

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOST BRAKING ABILITY. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, IT TRAVELED TO THE FLOORBOARD AND COULD NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SHEEHY FORD LINCOLN GAITHERSBURG (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) WHERE THE MECHANICS DIAGNOSED THE VEHICLE AND BLEW AIR THROUGH THE VALVES; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,182.

Service Brakes
Filed Aug 29, 2019150,000 milesMI

I PULLED INTO THE MEDIAN TO TURN LEFT INTO A BUSINESS. AS MY CAR TRAVELED OVER SOME GRAVEL IN THE MEDIAN MY BRAKES WENT "SOFT" AND I HAD TO MASH DOWN ON THEM IN ORDER TO COME TO A COMPLETE STOP. ONCE PARKED, I LET THE CAR "SIT" OR "REST" FOR 4 HOURS. THE BRAKES WERE STILL SOFT WHEN I STARTED THE CAR, AND WHEN I WOULD PRESS THE BRAKES, I HAD TO MASH DOWN ON THEM TO COME TO A COMPLETE STOP.

Service Brakes
Filed Aug 29, 2019151,000 milesMI

BRAKE FAILURE, WHILE DRIVING MY WIFE'S 09 FUSION THE BRAKE PEDAL WENT TO THE FLOOR WHEN STOPPING AND HITTING A POT HOLE. THE BRAKE PEDAL WENT ALL THE WAY TO FLOOR BEFORE BEING ABLE TO SLOW THE VEH. THE BRAKE PEDAL DID NOT RETURN TO NORMAL UNTIL A COUPLE DAYS LATER. MY WIFE USES HAND CONTROLS WHICH DID NOT AFFECT THE DRIVING IN ANY WAY BUT HAS ME CONCERNED AS MY WIFE IS IN A WHEELCHAIR AND CAN'T PUT EXCESSIVE FORCE ON THE BRAKES IF THEY WERE TO FAIL LIKE THAT. I TRIED PUMPING THE BRAKES BUT IT DIDN'T RESOLVE THE ISSUE, NOR DID PUMPING THE BRAKES WHILE THE VEH WAS TURNED OFF.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Fusion → · Every Fusion year → · How the figures are calculated →