Page 12 of 30 · complaints 551–600 of 1,459

2005 Ford Freestyle complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2005 record →

Vehicle Speed Control
Filed Jan 11, 2012142,000 milesMN

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THE VEHICLE WOULD SURGE FORWARD WITH THE BRAKE DEPRESSED OR WHEN THE AIR CONDITIONER WAS ACTIVATED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT MILEAGE WAS 145,000 AND THE FAILURE MILEAGE WAS 142,000. THE VIN WAS UNAVAILABLE.

Fuel System, Gasoline
Filed Jan 6, 201267,000 milesPA

2005 FORD FREESTYLE LUNGING FORWARD, STALLING OUT, AND CHECK ENGINE LIGHT WRENCH ICON LIGHT COMING ON. IT WAS DANGEROUS TO BE ON THE ROAD BECAUSE OF THE SUDDEN STOPPING, AND VERY PORE ACCELERATION. AFTER SEVERAL TRIES AT READING CODES DISCOVERED IT WAS A BAD THROTTLE BODY. I NOTICED ALL OF THE COMPLAINTS THAT WERE POSTED ON LINE ABOUT THIS SAME VEHICLE AND DISCOVERED YOUR INVESTIGATION OPENED IN 2011. REPAIRS WERE MADE BY MYSELF AT THE COST OF $608.00. ALSO, I NOTICED THE NEW REPLACEMENT PART HAD AN ENGINEERING CHANGE THAT ELIMINATED THE ANTI FREEZE HEATER SECTION. I FEEL SOMETHING SHOULD BE DONE ABOUT THIS PROBLEM BY RECALLING THE THROTTLE BODY SYSTEM USED IN THIS FORD VEHICLE. I ALSO WAS INFORMED BY THE SERVICE CENTER AT THE FORD DEALERSHIP, WHERE I PURCHASED THE THROTTLE BODY ,THAT THIS PART WAS COMMON TO BE REPLACED. THANK YOU FOR LOOKING INTO THIS ISSUE. *TR

Vehicle Speed Control
Filed Jan 3, 201240,000 milesPA

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY LUNGE FORWARD WHEN THE VEHICLE WAS STOPPED AND WOULD LUNGE BACKWARD WHEN THE VEHICLE WAS IN REVERSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 70,000 AND THE FAILURE MILEAGE WAS 40,000.

Vehicle Speed Control
Filed Jan 3, 201280,000 milesCT

WHEN STOPPED AT A LIGHT, THE ENGINE ACCELERATED SUDDENLY, I HAD TO PRESS VERY HARD ON BREAK TO PREVENT THE CAR FROM LAUNCHING. THIS HAS HAPPENED IN SEVERAL OCCASIONS, ALWAYS WHEN STOPPED BUT NOT IN PARK. *TR

Power Train
Filed Jan 3, 201291,000 milesCT

AFTER HAVING THE CAR SEVICED FOR STALLING , AND HAVING THE THROTTLE CLEANED, THE CAR AGAIN WOULD NOT START.. THIS TIME IT HAD DRAINED THE BRAND NEW BATTERY AS WELL. *TR

Structure › Body
Filed Jan 3, 201265,000 milesMI

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT WAS ENTERING THE VEHICLE WHEN THE FRONT DRIVER SIDE DOOR FAILED TO CLOSE PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND THEY CONFIRMED TO THE CONTACT THAT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 06V383000(LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 81,000.

Latches/Locks/Linkages › Doors › Latch
Filed Jan 3, 201299,905 milesNY

TL* THE CONTACT OWNS A 2005 FORD FREE STYLE. THE CONTACT WAS DRIVING 40-50 MPH WHEN THE REAR DRIVER'S SIDE DOOR FLEW OPEN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 99,905 AND THE CURRENT MILEAGE WAS 99,910. UPDATED 02/15/12*LJ UPDATED 02/17/12

Power Train
Filed Jan 2, 2012FL

I HAVE ALREADY REPLACED THE THROTTLE BODY IN THIS VEHICLE AROUND 2008. I CAN CHECK WITH MY MECHANIC FOR AN EXACT DATE. IT WAS SURGING INTO TRAFFIC, LIGHT POLES IN PARKING LOTS, AND EVEN PEDESTRIANS, ALL WHILE MY FOOT WAS ON THE BRAKE. I NOW HAVE THE SAME ISSUE WITH THE THROTTLE BODY FAILING AGAIN. THIS KIND OF CAR IS GOING TO INJURE OR KILL SOMEONE. I DO NOT HAVE ANOTHER 800 DOLLARS THAT THE DEALERSHIP CHARGES TO CORRECT THIS PROBLEM. WITH NO WARNING THIS CAR LUNGES FORWARD WITH NO REGARD TO WHAT OR WHO IS IN FRONT OF IT. PLEASE LOOK INTO THIS FURTHER. I AM FULLY AWARE THAT THERE ARE MANY OTHERS WHO ALSO OWN THIS SAME TYPE OF CAR WHO HAVE THE SAME EXACT PROBLEM. PLEASE HELP ADVOCATE FOR THE PEOPLE WHO CANNOT CONTINUOUSLY AFFORD TO FIX THIS PROBLEM WITH NO RESOLVE IN THE END. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine and Engine Cooling
Filed Jan 1, 2012PA

WHILE DRIVING THE VEHICLE IT GOES INTO FAIL SAFE MODE KINDA LIKE STALLING IT DOES THIS UP TO 4 OR 5 TIMES WITH ONLY GOING A FEW MILES AND DOESN'T MATTER IF IT IS IN TOWN OR HIGHWAY IT DOES IT EVERYWHERE. WE HAVE TO PULL OVER SHUT THE CAR OFF AND RESTART IT. *TR

Vehicle Speed Control
Filed Dec 30, 201153,000 milesPR

THROTTLE BODY IS GIVING ME TROUBLE. WHEN I AM AT A LIGHT OR STOPPED MY CAR ACCELERATES BY ITSELF. IS A SAFETY ISSUE AS SOMETIMES I AM AT A PEDESTRIAN CROSSWALK OR JUST AT A LIGHT. VERY CONCERNED ABOUT THIS ISSUE. *KB

Engine and Engine Cooling
Filed Dec 28, 201150,000 milesVA

PURCHASED USED FORD FREESTYLE DECEMBER 2010. RAN FINE UNTIL WARM WEATHER AND USE OF AIR CONDITIONER. WITH A/C ON, THE ELECTRONIC THROTTLE CONTROL SEEMS TO OFTEN GREATLY OVERSHOOT THE CORRECT SETTING WHEN SHIFTING FROM NEUTRAL TO DRIVE OR REVERSE, WHICH CAUSES A SIGNIFICANT ENGINE RPM INCREASE AND A MOMENTARY "LUNGE" IF THE BRAKE IS NOT APPLIED VERY FIRMLY. MANY VEHICLES DO THIS TO A MINOR EXTENT BUT THE FREESTYLE IS FAR AND AWAY THE WORST I'VE EVER SEEN. THIS DOES CAUSE UNANTICIPATED VEHICLE MOVEMENT AND COULD INJURE A CHILD, PASSERBY ETC OR CAUSE A VEHICLE TO ENTER AN INTERSECTION. MY WIFE IS CERTAINLY UNNERVED BY IT. EFFECT IS IN FACT SOMETIMES THERE IN COOL WEATHER BUT TO A MUCH LESSER EXTENT. READING FORUMS AND THINKING ABOUT THIS (I'M AN ENGINEER AND SAE MEMBER) IT MAY VERY WELL BE SOMETHING LIKE A WORN THROTTLE POSITION SENSOR INTERACTING WITH AN ECU SOFTWARE GLITCH, MAY VERY WELL BE FIXABLE IN SOFTWARE. ANNOYINGLY THE TPS ON THIS VEHICLE IS INTEGRATED INTO THE THROTTLE BODY OR I'D JUST REPLACE THE TPS. *TR

Vehicle Speed Control
Filed Dec 27, 2011FL

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED, THE VEHICLE SURGED FORWARD AND STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED BUT WAS UNSURE AS TO THE EXACT REPAIR THAT WAS MADE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 88,000.

Vehicle Speed Control
Filed Dec 26, 201130,329 milesPR

I PURCHASED MY 2005 FORD FREESTYLE NEW IN JANUARY 2006. AFTER TWO YEARS I STARTED TO EXPERIENCE VARIOUS UNINTENDED ACCELERATIONS. I TOOK THE VEHICLE TO A FORD AUTHORIZED DEALERSHIP AND HAD IT CHECKED OUT. THEIR WORK ORDER INDICATED THEY HAD PERFORMED AN "EEC TEST CODE P2106 (THROTTLE POSITION SENSOR), IT ALSO INDICATED A PIN POINT TEST QE1, QE9, AND THEY PROCEEDED TO REPLACE THE THROTTLE BODY". THE PROBLEM WENT AWAY FOR SOME TIME AND AFTER A FEW MONTHS THE VEHICLE STARTED TO DO THE SAME THING AGAIN (ACCELERATION). THE PROBLEM REALLY GETS WORSE WITH THE A/C ON AND WHILE I TRY TO MANEUVER INTO PARKING SPACES OR WHILE I'M AT A FULL STOP WAITING TO TURN. I HAVE SINCE USED LESS MY VEHICLE. THIS ISSUE CAUSES A GREAT BURDEN ON ME AND MY FAMILY SINCE THIS IS OUR DAILY DRIVER AND WE ARE TRYING TO AVOID ANY MISHAPS THAT COULD INVOLVE AN ACCIDENT WITH ANOTHER VEHICLE OR PERSON. *TR

Power Train
Filed Dec 17, 201196,000 milesNC

WHILE SITTING IDLE WAITING IN LINE AT A DRIVE THROUGH CHRISTMAS LIGHT DISPLAY, THE TRANSMISSION LIGHT CAME ON IN THE CAR. AFTER LIGHT CAME ON, COULD NOT DRIVE FASTER THAN 35 MPH. TOOK CAR TO PARKWAY FORD IN WINSTON SALEM WHERE IT WAS DIAGNOSED THAT ENTIRE CVT WAS RUINED AND NEEDED TO BE REPLACED. $5,700.00 FOR A REFURBISHED CVT. BASED ON THE NUMBER OF COMPLAINTS NOW ON THIS WEBSITE, SEEMS FORD NEEDS TO TAKE SOME ACTION AND RECALL AS I AM SURE THAT THERE ARE PLENTY OF AFFECTED OWNERS THAT AREN'T AWARE OF THIS PROCESS. *TR

Electrical System
Filed Dec 13, 201186,860 milesKY

WHILE DRIVING ON THE HIGHWAY WITH MY WIFE AT A SPEED OF 55MPH THE MOTOR SUDDENLY DIES AND THE WRENCH SYMBOL APPEARS. I TRIED TO RESTART THE CAR BY TURNING THE KEY - DIDN'T WORK. LUCKILY WE WERE CLOSE TO AN EXIT AND I LET THE CAR ROLL OUT AND ONTO A PARKING LOT. THERE I TRIED AGAIN TO START THE CAR AND IT SUDDENLY STARTED AGAIN AND THE WRENCH SYMBOL IS GONE. I WENT TO A MECHANIC TO HAVE IT CHECKED OUT BUT HE COULDN'T FIND ANYTHING. AND THE CAR RUNS FINE W/O INCIDENT SINCE THEN. I AM JUST GLAD THAT MY 3 KIDS WEREN'T WITH US IN THE CAR THAT DAY AND THAT NOTHING SERIOUS HAPPENED. A MOTOR DYING ON A HIGHWAY CAN CAUSE SERIOUS TROUBLE ! SHORTLY AFTER I BOUGHT THE CAR ABOUT 2 MONTHS AGO THE CEL WENT ON AND THE ERROR CODES FOR TORQUE/THROTTLE BODY WERE GIVEN. I WENT TO VALVOLINE TO HAVE THE FUEL SYSTEM CLEANED AND THE CODES TAKEN OUT, NO PROBLEMS SINCE THEN. BUT I'VE NOTICED THAT THE CAR IS VERY SLUGGISH WHEN I ACCELERATE AND THEN SUDDENLY LUNGES. NEEDLESS TO SAY THAT I THINK THIS CAR IS NOT THE BEST MODEL FORD DEVELOPED, WE DID SOME RESEARCH ON THIS MODEL AND THERE ARE SO MANY COMPLAINTS. FORD NEEDS TO DO SOME SERIOUS CUSTOMER CARE !!! AND OF COURSE I FIND MY CAR HIGHLY UNRELIABLE AND EXPECT IT TO BREAK DOWN ANY DAY. *TR

Vehicle Speed Control
Filed Dec 9, 2011CA

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE MECHANIC STATED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Dec 8, 2011101,000 milesNC

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER HAD A INTERRUPTION IN POWER, CAUSING THE DIALS TO OPERATE IMPROPERLY. THE CONTACT WAS UNABLE TO READ THE SPEEDOMETER DUE TO THE MALFUNCTION. THE CONTACT HAD THE INSTRUMENT CLUSTER REPLACED BY THE DEALER THREE TIMES BU THE FAILURE CONTINUED TO RECUR. THE CONTACT CALLED THE MANUFACTURER REGARDING THE CLUSTER MALFUNCTION AND THE MANUFACTURER ADVISED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILEAGE WAS 101,000.

Vehicle Speed Control
Filed Dec 5, 2011PA

WHILE AT IDLE UPON STARTING CAR AND SHIFTING (AUTOMATIC) FROM PARK TO DRIVE OR REVERSE, THE VEHICLE HAS EXHIBITED SIGNIFICANT "LUNGING" WITHOUT ANY APPLIED PRESSURE TO GAS PEDDLE. ADDITIONALLY, THIS LUNGING HAS BEEN REPEATED A NUMBER OF TIMES INDEPENDENT OF INITIAL VEHICLE STARTS (I.E. WHEN PARKING THE CAR AND BACKING UP). APPROXIMATE LUNGING OF THE VEHICLE BEFORE HUMAN RESPONSE TIME AND BRAKE APPLICATION WITH SUBSEQUENT STOPPAGE OF VEHICLE IS SUBJECTIVELY ESTIMATED AT 24-36 INCHES (2-3 FEET). RECOMMENDATION: RECALL; REPLACE AND/OR REPAIR. REFERENCE INVESTIGATION NUMBER: PE11018. *TR

Power Train
Filed Dec 1, 2011DE

MY 2005 LIMITED EDITION FREESTYLE HAS A FEW ISSUES THAT I AM VERY CONCERNED ABOUT. MY THROTTLE IS HAVING MAJOR ISSUES. THE CAR WILL SURGE FORWARD WITH NO WARNING WHEN I AM AT A COMPLETE STOP. IT ALSO HAS CAUSED IT TO HAVE A LOT OF DIFFICULTLY ACCELERATING WHEN IN MOTION AND STARTING THE IGNITION. I'M AFRAID THAT IT WILL SURGE FORWARD AND CAUSE ME TO HIT SOMETHING OR SOMEONE. I'VE READ ONLINE ABOUT PEOPLE THAT HAVE HAD THIS ISSUE WHERE IT GETS SO BAD THAT THEY'VE EVEN LOST ALL ACCELERATION WHILE DRIVING DOWN THE HIGHWAY AND ONE PERSON WHO HIT SOMETHING IN HIS GARAGE SENDING IT FLYING THROUGH THE GARAGE WALL. MY HUSBAND HAS TRIED CLEANING OUT THE THROTTLE WITH NO SUCCESS. WE BOUGHT THE CAR USED LESS THAN A YEAR AGO WITH NO WARRANTY AND THIS PROBLEM HAS BEEN GETTING PROGRESSIVELY WORSE OVER THE LAST FEW MONTHS . WE ARE ALSO HAVING A PROBLEM WITH WATER IN THE CAR. WE'VE HAD PUDDLES ON THE BACK PASSENGER FLOOR AND FRONT DRIVER SIDE. I DO NOT HAVE A MOON/SUNROOF. WATER HAS ACTUALLY POOLED OUT FROM THE CAR ONTO THE GROUND WHEN I'VE OPENED THE DOOR. THE DOORS WILL BE DRY AND WE CAN'T FIGURE OUT HOW THE WATER IS GETTING IN THE CAR. I'M VERY CONCERNED ABOUT MOLD AS BOTH ME AND MY DAUGHTER ARE ALLERGIC TO IT. THERE IS ALSO A WHIRLING NOISE THAT HAPPENS WHEN YOU TURN THE WHEEL. WE NOTICED THIS RIGHT AFTER BUYING THE CAR AND THE DEALER LOOKED AT IT AND SAID THERE WASN'T ANYTHING THAT COULD BE DONE TO FIX IT THAT IT'S JUST A NOISE THIS MODEL CAR MAKES. THE FIRST 2 ISSUES SEEM TO HAVE AFFEC

Power Train › Automatic Transmission
Filed Nov 29, 2011133,000 milesCA

IN THIS INCIDENT, BEFORE THE ENGINE SHUT OFF THE CAR WOULD SURGE WITH POWER FORCING MY CAR TO THRUST FORWARD WITHOUT CONTROL, PERHAPS CERTAIN TIMES UP TO ANYWHERE FROM A FEW INCHES TO A COUPLE FEET. AFTER THIS HAPPENS FOR A LITTLE WHILE THE CAR TURNS OFF AND THE SYSTEM READS FAILSAFE ENGINE MODE. THIS INCIDENT HAPPENED TO ME 3 TIMES ON THE WAY TO THE DEALERSHIP, AND I JUST RECEIVED THE ESTIMATE OF AROUND $850 TO FIX THIS UNSAFE WORKING VEHICLE DUE TO ITS ELECTRONIC THROTTLE BODY MALFUNCTIONING. LUCKILY NO PEOPLE WERE CLOSE TO MY CAR ANY OF THE TIMES THE CAR WAS RANDOMLY ACCELERATING. *KB

Vehicle Speed Control
Filed Nov 28, 201160,000 milesMS

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHEN IN REVERSE, THE VEHICLE WOULD SURGE BACKWARD WHILE THE BRAKES WERE APPLIED. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE THE DEALER ADVISED THAT THE TRACTION CONTROL FEATURE NEEDED TO BE DEACTIVATED TO RESOLVE THE ISSUE. THE CONTACT DEACTIVATED THE TRACTION CONTROL FEATURE BUT IT DID NOT REMEDY THE PROBLEM. THE FAILURE MILEAGE WAS 60,000.

Vehicle Speed ControlCrash
Filed Nov 27, 2011NV

MY CAR HAS A SERIOUS LUNGING PROBLEM. IT DOES IT MAINLY WHEN THE CAR IS IN DRIVE, BUT ALSO WHEN IN REVERSE. I HAVE HIT POSTS AND OTHER STATIONARY OBJECTS A COUPLE OF TIMES, AND HAVE MULTIPLE NEAR MISSES OF HITTING OTHER CARS. AN EXAMPLE WOULD BE SUCH AS WHEN IN THE DRIVE-THRU AT MCDONALDS OR OTHER FAST FOOD PLACES, WHEN THE CAR IS IDLING. THIS HAS ALSO HAPPENED MANY TIMES WHEN I AM SITTING AT STOP LIGHTS OR WAITING TO MAKE A TURN. I HAVE TAKEN THE CAR TO THE FORD DEALER A COUPLE TIMES AND ASKED IF THEY COULD CHECK IT OUT, ALWAYS BEING TOLD THAT THEY COULDN'T FIND ANYTHING WRONG. IS THERE ANYTHING THAT FORD IS DOING TO CORRECT THIS PROBLEM? *TR

Vehicle Speed Control
Filed Nov 22, 2011120,000 milesGA

MY VEHICLE HAS A FAILED THROTTLE BODY AS EVIDENCED BY TWO CODES: T2106 AND P061B (REPORTED TO ME BY MY MECHANIC). IT LUNGES OR SURGES WHEN TRYING TO ACCELERATE NORMALLY. IT GOES INTO "ENGINE FAIL SAFE MODE" REPEATEDLY AND RANDOMLY. IT HAS "ROUGH STARTS" FROM TIME TO TIME THAT HAVE NOT BEEN FOUND TO HAVE ANOTHER CAUSE. NOW, THE CHECK ENGINE LIGHT IS ON AND STAYS ON, AND IT WILL NOT GO INTO ENGINE FAIL SAFE MODE, WHICH ACTUALLY SCARES ME. IT SCARES ME BECAUSE, AS I UNDERSTAND IT, ENGINE FAIL SAFE MODE IS A PROTECTIVE MODE FOR A FAILED THROTTLE BODY. WHEN MY MECHANIC RAN THE DIAGNOSTICS ON THE CHECK ENGINE LIGHT, HE GOT THE TWO CODES LISTED ABOVE, WHICH HE SAID INDICATE A FAILED THROTTLE BODY. HE SAID THIS COULD BE DANGEROUS. HE SAID THAT FROM HIS RESEARCH, THIS IS A WIDE-SPREAD PROBLEM, AND FORD SHOULD HAVE ISSUED A RECALL ON THIS BY NOW. I HAVE CONTACTED FORD, AND THEY ARE REFUSING TO ASSIST WITH THIS. MY REAL DILEMMA IS THAT EVEN IF I PAY FOR THE REPLACEMENT, IF FORD HAS NOT REENGINEERED THE PART, I WILL BE PUTTING IN ANOTHER DEFECTIVE FORD PART. THIS IS WHAT IS HAPPENING TO MANY FORD OWNERS. THEY ARE EXPERIENCING MULTIPLE FAILED THROTTLE BODIES. I FEEL TRAPPED IN THIS SITUATION WITH NO GOOD SOLUTION OTHER THAN TO PRAY FOR SAFETY AND HOPE FOR FORD TO DO THE RIGHT THING AND REENGINEER THIS PART, RECALL IT, AND REPLACE IT. CAN YOU PLEASE INVESTIGATE THIS? THANK YOU, FORD DRIVER *TR

Vehicle Speed Control
Filed Nov 21, 2011103,000 milesIL

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SUDDENLY DECELERATED. THE CONTACT ALSO STATED THAT PRIOR TO THE FAILURE A WRENCH ICON ILLUMINATED ALONG THE CONTROL PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE DEALER CONFIRMED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 103,000. THE VIN WAS UNKNOWN.

Power Train
Filed Nov 19, 201196,000 milesFL

ENG. SURGING CAR WANTS TO ACCELERATE WHILE STANDING AT RED LIGHT HAT TROUBLE HOLDING CAR STILL ALSO WHILE DRIVING CAR WANTS TO LURCH FORWARD. *TR

Seat Belts
Filed Nov 15, 201195,149 milesMI

2ND ROW, TWO SEAT BENCH. I WAS VACUUMING THE CAR. I FOLDED THE BENCH DOWN TO VACUUM UNDER IT AND WHEN I TRIED TO RETURN IT TO THE UP POSITION THE SEAT WOULD NOT UNFOLD. I REALIZED THE SEAT BELT WAS LOCKED. I TOOK IT TO THE DEALER TO GET IT FIXED THINKING ITS A SAFETY ISSUE AND WOULD BE FREE OF CHARGE, BUT IT WASN'T FREE. THEY FIXED IT FOR FREE AFTER DEBATING WITH THEM ABOUT THIS ISSUE. NOW ITS 11.14.2011 AND THE SEAT BELT IS LOCKED AGAIN WITH THE CHAIR IN DOWN POSITION. *TR

Vehicle Speed Control
Filed Nov 15, 2011ID

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHEN REVERSING THE VEHICLE WOULD LUNGE BACKWARD. THE CONTACT WOULD HAVE TO DEPRESS THE BRAKE ABRUPTLY IN ORDER FOR THE VEHICLE TO COME TO A COMPLETE STOP. IN ADDITION, THE AWD WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THE FAILURE AS A SENSOR DEFECT. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 75,000.

Power Train
Filed Nov 14, 2011120,000 milesMA

TL* THE CONTACT OWNS A 2005 FORD FREE STYLE. THE CONTACT WAS DRIVING 20 MPH WHEN THE WRENCH FAILURE LIGHT ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE ALSO EXPERIENCED ABNORMALLY HIGH RPMS PRIOR TO THE FAILURE. THE CONTACT ALSO STATED THAT ON A SEPARATE OCCASION THE BRAKES WERE DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 120,000.

Power Train
Filed Nov 9, 2011100,000 milesVA

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. WHILE PARKED, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC WHERE THE MECHANIC ADVISED THAT THE TRANSMISSION WOULD HAVE TO BE INSPECTED AND POSSIBLY REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Vehicle Speed Control
Filed Nov 8, 2011112,000 milesIA

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE WOULD SUDDENLY SURGE FORWARD AS THE WRENCH WARNING INDICATOR SYMBOL ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE THROTTLE BODY FAILED AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DID NOT OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 113,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

Power Train
Filed Nov 8, 201179,500 milesOH

THE CVT TRANSMISSION IN THIS MODEL IS A PROBLEM. IT HAS ALWAYS HAD A SURGE WHEN YOU FIRST PUT IT IN GEAR OR LET OFF THE BRAKE, BUT THAT IS SOMETHING MY WIFE AND I GOT USED TO. COUPLE DAYS AGO WE GOT INTO THE CAR, AND RIGHT AFTER THE LITTLE SURGE WE'RE USED TO WE NOTICED THE TACH WAS GOING WAY UP (3500-4000) AND WE WERE JUST STARTING TO ABOUT 10-15MPH. IT WOULD ONLY USE THE LOWER RATIO AND WOULD NOT LET US GO ANY FASTER THAN ABOUT 40MPH. WE TOOK IT BACK HOME, READ THE MANUAL AND IT SAID TO TAKE IT STRAIGHT BACK TO THE DEALER. CALLED THE DEALER AND THEY DIDN'T EVEN WANT TO MESS WITH IT, SAID THEY DID NOT HAVE THE RIGHT EQUIPMENT TO CHECK IT CORRECTLY. SO THEN WE CALLED A TRANSMISSION REPAIR SHOP. THEY DROVE IT AND RAN SOME TESTS ON IT AND SAID IT'S INTERNAL PROBLEMS. LEAVE THE CAR WITH THEM FOR 3-4 DAYS AND THEY WOULD TRY TO FIX IT. WOULDN'T GIVE US A QUOTE IN WRITING, ALTHOUGH THEY SAID WE'RE LOOKING AT $4000-$6000 TO GET IT FIXED OR REPLACED. SEARCHED AROUND ON THE INTERNET AND SEEN ALOT OF THE SAME. IF IT WAS SOMETHING WE DID WRONG TO MAKE A $15,000 VEHICLE LAST YEAR WORTH $1,500 RIGHT NOW I WOULD NOT SAY A WORD. THIS IS NOT RIGHT AND NEEDS TO BE ADDRESSED BY FORD. THIS IS OUR ONLY CAR AND I'M GOING TO CONTINUE TO USE IT TO GET AND FORTH FROM WORK BECAUSE, AT THE MOMENT, IT'LL LET YOU DRIVE IT FOR 20 MINUTES OR SO BEFORE IT STARTS STAYING STUCK IN THE LOW RATIOS. *TR

Vehicle Speed Control
Filed Nov 7, 2011100,000 milesNC

CAR LUNGES FORWARD AT CERTAIN TIMES. MOST NOTABLY WHILE AIR CONDITIONER IS RUNNING AND PULLING INTO A PARKING PLACE. SOMETIMES LUNGES WHILE PULLING OUT OF PARKING; SO WHILE IN REVERSE. SEEMS TO HAVE SOMETHING TO DO WITH TIGHT TURNING OF THE STEERING WHEEL. MENTION HAS BEEN MADE OF A POSSIBLE THROTTLE BODY SENSOR PROBLEM. WHEN TAKEN TO THE MECHANIC HOWEVER; IT WOULD NOT LUNGE, SO NO REPAIRS WERE MADE. ONLY DOES IT ON CERTAIN OCCASIONS. *TR

Engine and Engine Cooling
Filed Oct 30, 2011MT

LUNGING, SURGING, AND JUMPING WHILE A/C IS ON. *TR

Traction Control System
Filed Oct 30, 2011MT

TRACTION CONTROL LIGHT COMES ON AFTER A COUPLE OF MINUTES OF THE CAR BEING TURNED ON (DOES NOT HAVE TO BE IN MOTION). STEERING GETS REAL SENSITIVE. *TR

Power Train
Filed Oct 27, 201177,000 milesOH

TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IN ANY GEAR. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE REAR SLIDING DOOR FAILED TO LOCK PROPERLY. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 77,000.

Power Train
Filed Oct 24, 201162,400 milesGA

MY VEHICLE HAS A CVT (CONTINUOUSLY VARIABLE TRANSMISSION). THE "CHECK TRANSMISSION" LIGHT COMES ON, CAR ONLY GOES ABOUT 30 MPH WITH ENGINE AT 4,000 RPM. TURN CAR OFF AND BACK ON AND THE PROBLEM IS GONE FOR A FEW MINUTES BUT THEN RECURS. WHILE THIS PROBLEM IS HAPPENING THE CAR IDLES AT 2,000 RPM (INSTEAD OF 800). IF YOU TAKE YOU FOOT OFF THE BRAKE WHILE SITTING STILL THE CAR WILL LUNGE FORWARD UNEXPECTEDLY. THE FORD DEALERSHIP (ALLAN VIGIL IN MORROW, GA) QUOTED $5,800 TO REPLACE THE TRANSMISSION. THEY DID NOT TELL ME THAT IT WOULD BE A REBUILT TRANSMISSION. IT SEEMS THE CVT TRANSMISSION IS NO LONGER MANUFACTURED AND FORD CAN ONLY REBUILD THE TRANSMISSION. THERE SEEM TO BE MANY SIMILAR COMPLAINTS ABOUT THIS VEHICLE YET FORD SAYS THEY ARE "VERY SURPRISED" AT THE FAILURE. INTERESTINGLY, I DID NOT MENTION THE "LUNGING" ISSUE TO THE SERVICE ADVISOR. BEFORE MY CAR WAS MOVED FROM THE SERVICE LANE HE NOTED LUNGING ON THE REPORT. IF THE PROBLEM ISN'T WIDESPREAD HOW DID HE KNOW THAT? BASICALLY, I HAVE A 6 YEAR OLD CAR THAT HAS BEEN METICULOUSLY MAINTAINED BY THE DEALERSHIP. AND A COMMON POINT OF FAILURE IS NO LONGER MANUFACTURED AND I HAVE TO PAY ALMOST $6000 TO HAVE THE CVT REBUILT. THE FREQUENT CVT FAILURE AND THE LUNGING ISSUE IN MY OPINION SHOULD BE RECALLED BY FORD. *TR

Engine and Engine Cooling
Filed Oct 24, 201173,000 milesNH

THROTTLE BODY PROBLEM, CAR DOESN'T START. WHEN IT DOES START BLACK, SMELLY SPOKE COMES OUT OF THE TAIL PIPE. ISSUE STARTED AROUND MARCH BROUGHT TO GARAGE SAID IT WAS IN NEED OF A TUNE UP. HAD THAT DONE $400 CAR STILL DID THEY SAME THING NOT STARTING. WORKED FINE FOR AWHILE. AGAIN THE COLD WEATHER HIT. NOT STARTING AGAIN. BROUGHT CAR IN AGAIN. TOOK 5 DAYS TO FIGURE OUT THE ISSUE. $600 PART PLUS LABOR $500 PLUS RENTAL FOR 5 DAYS $400. AFTER READING SEVERAL COMPLAINT ON THE SAME ISSUE I AM VERY SURPRISED THIS HASN'T BEEN TAKEN CARE OF ALREADY. THIS PART SHOULD BE RECALLED AND FORD SHOULD REFUND ALL COSTS ASSOCIATED WITH IT. *TR

Vehicle Speed Control
Filed Oct 24, 201179,800 milesIN

THROTTLE BODY FAILURE VEHICLE BEGAN LURCHING FORWARD WHILE IN DRIVE WITH BRAKE APPLIED THIS WAS ON NUMEROUS OCCASIONS ESPECIALLY AT DRIVE THROUGH FOOD ESTABLISHMENTS. I REPLACED THE THROTTLE BODY FOR $653.00 AT MY LOCAL MECHANIC. *TR

Engine and Engine Cooling
Filed Oct 24, 2011123,000 milesOH

WE HAVE EXPERIENCED NUMEROUS PROBLEMS WITH OUR FREESTYLE, AND AT THIS POINT ARE FACED WITH A FAILED THROTTLE BODY, WHICH WILL COST $900 TO REPLACE (DEALER QUOTE). SEARCHING THE INTERNET REVEALS THAT THIS IS A VERY COMMON, KNOWN PROBLEM WITH THE FREESTYLE, AND ITS SISTER CARS (THE 500 & SABLE) ALL BUILD BY FORD WITH THE SAME ENGINE. THE PROBLEM CAUSES THE VEHICLE TO LURCH WHILE AT IDLE, TO PERHAPS 5-10 MPH, ENDANGERING ANYONE IN THE VEHICLE'S PATH (IE, PEDESTRIANS, CARS AHEAD IN A DRIVE-THRU LANE, ETC.) FORD HAS PRODUCED SEVERAL SUCCESSIVE VARIANTS OF THE THROTTLE BODY, INDICATING THE NEWER ONES DO NOT HAVE THE FATAL DESIGN FLAW THAT PLAGUES THE ORIGINAL. WHY AM I FORCED TO PURCHASE A REPLACEMENT FOR AN OBVIOUSLY (AT THIS POINT) BADLY DESIGNED PRODUCT? THESE CARS SHOULD BE RECALLED, AND WE SHOULD BE REIMBURSED FOR THE EXPENSE. *TR

Engine and Engine Cooling
Filed Oct 21, 2011NC

AFTER STARTING THE VEHICLE AND PUTTING IT IN GEAR, THE CAR LUNGS (ACCELERATES). THIS HAPPENS IN REVERSE OR FORWARD MOTION. *TR

Power Train
Filed Oct 20, 2011NJ

I PURCHASE MY 2005 FORD FREESTYLE IN JUNE 2005. JULY 2005 TRAVELING TO GEORGIA BETWEEN 55/60 MPH, THE CHECK ENGINE LIGHT AND TRANSMISSION ICON APPEARED. UPON TRYING TO ACCELERATE, I COULD NOT MOVE NO MORE THAN 30-40 MPH WITH THE RPM'S RACING. I HAD TO PULL OVER AND LET THE CAR REST APPROXIMATELY 15-20 MINUTES. UPON STARTING THE CAR AND PUTTING INTO DRIVE GEAR IT WAS VERY HARD AND LUNGED. THE CAR SOUNDS LIKE YOU'RE RACING THE ENGINE WITH THE VEHICLE IN PARK. THE FREQUENCY OF THE ENGINE/TRANSMISSION LIGHT WITH TRYING TO ACCELERATE AND CAN NOT IS A PERSISTENT ISSUE. IT ALSO LUNGES WHEN THE AIR CONDITIONER IS TURNED ON. ONCE THE CAR IS SHUT OFF AND STARTED AGAIN, WHILE YOUR FOOT IS ON THE BRAKE WHICH HAS TO BE WITH MORE PRESSURE THAN USUAL TO CONTROL THE LUNGE. SITTING IN TRAFFIC WITH THE AIR ON WITH CARS AHEAD OF YOU IS FRIGHTENING SINCE IT WILL LUNGE THEN ALSO. THIS HAS BEEN AN ONGOING ISSUE SINCE THE PURCHASE OF THIS VEHICLE. I'VE ALSO HAD THE BRAKES REPAIRED MORE THAN NORMAL. SINCE ACQUIRING THIS CAR. RECENTLY, I'VE GOTTEN THE BRAKES DONE IN FEBRUARY, MAY AND CURRENTLY NEED ANOTHER REPAIR WITH ALL THE SQUEALING. *TR

Vehicle Speed Control
Filed Oct 18, 2011111,000 milesMN

UNEXPLAINED ACCELERATION OF VEHICLE. CAR LURCHES FOR NO APPARENT CAUSE. *TR

Vehicle Speed Control
Filed Oct 18, 2011103,000 milesFL

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY LUNGED FORWARD AND BACKWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 103,000.

Engine and Engine Cooling
Filed Oct 18, 201163,000 milesCO

AT SLOW SPEEDS, AT VARIOUS TIMES, THERE ARE UNINTENDED SURGES IN SPEED. THEY ARE USUALLY MORE COMMON WHEN THE AIR CONDITIONING IS IN USE. THE MAY OCCUR WHEN IN FORWARD OR REVERSE. MY LOCAL DEALER ADVISED THAT FORD WAS LOOKING INTO THE PROBLEM, BUT I HAVE NOTHING DEFINITE ABOUT WHAT THE PROBLEM IS AND WHETHER OR NOT FORD WILL PAY FOR ANY REPAIRS. I HAVE SINCE LEARNED THAT THE PROBLEM IS QUITE COMMON AND IS BEING INVESTIGATED. I DO NOT RECALL FILING A FORMAL COMPLAINT BEFORE. *TR

Power Train
Filed Oct 18, 201156,800 milesOR

SECOND COMPLAINT ON CVT TRANSMISSION. DEALERSHIP SAID THE ONLY WAY TO REPAIR THE TRANSMISSION IS TO REPLACE IT AS THEY FORD DOESN'T MAKE PARTS FOR IT ANYMORE. THE TRANSMISSION WILL COST $5800.00. HOW CAN FORD BE ALLOWED TO DISCONTINUE PARTS ON A 6 YEAR OLD VEHICLE. BOTH MY WIFE AND I ARE SOCIAL SECURITY RECIPIENTS AND ASKING US TO PAY $5800.00 IS SOMETHING THAT IMPOSSIBLE FOR US. FOR THE SAKE OF NOT ONLY PEOPLE SUCH AS US, HOW ABOUT THE NUMEROUS COMPLAINTS ON EDMUND.COM BY OTHERS WHO HAVE THE SAME PROBLEM AND THE SAME RESULT. FORD MOTOR CONSUMER DEPARTMENT HAS STATED THEY WILL NOT ASSIST IN ANYWAY. PLEASE HELP US AND SOON. *TR

Power Train
Filed Oct 16, 2011NC

ROARING SOUNDS BEGIN TO SURGE IN THE TRANSMISSION AND THE CAR BECAME UNABLE TO DRIVE SAFELY. *TR

Power Train
Filed Oct 15, 201156,800 milesOR

THIS IS MY SECOND NOTICE ON THE TRANSMISSION PROBLEMS I AM SURE YOU HAVE BEEN DELUGED WITH. FORD REPRESENTED THE PROBLEM AS FLUID AND THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM WITH THE TRANSMISSION SUDDENLY CAUSING THE VEHICLE TO STOP. I PAID $325.00 TO HAVE THIS WORK COMPLETED. DROVE THE CAR HOME AND THE NEXT MORNING THE SAME PROBLEM OCCURRED. CAR WAS TOWED TO LANDMARK FORD FOR THE SECOND TIME. I AM INFORMED TONIGHT THAT THEY THINK THE PROBLEM IS WITH AN INTERNAL SEAL FOR WHICH THEY HAVE NO PARTS FOR AND RECOMMENDED A NEW TRANSMISSION AT A COST OF $5800.00 PLUS LABOR. HOW CAN FORD NOT BE RESPONSIBLE FOR A DESIGN ERROR IN THE FIRST PLACE AND REQUIRE SOMEONE TO INVEST THIS AMOUNT OF MONEY. I AS MANY I HAVE READ ON THE RECALL AND DEFECTS WEB PAGE NEED YOUR HOPEFULLY IMMEDIATE ATTENTION. PLEASE HELP US AS WE ARE SOCIAL SECURITY PEOPLE AND DON'T HAVE $5800.00. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine and Engine Cooling
Filed Oct 15, 201176,000 milesMI

FIRST INCIDENT RESULTED IN THE CAR STALLING MULTIPLE TIMES, WHEN STARTED IT WOULD STUTTER, RPMS COULDN'T GET INTO NORMAL RANGE AND WHEN TRYING TO PUT IN GEAR IT WOULD STALL OUT. THE WRENCH LIGHT CAME ON AND I WAS FINALLY ABLE TO START WHILE KEEPING MY FOOT ON THE GAS PEDAL. ONCE DRIVING COULD ONLY REACH 40MPH. SINCE THE FIRST INCIDENT THE FREQUENCY OF PROBLEMS HAS INCREASED. SHORTLY AFTER THAT FIRST INCIDENT IT STARTED SURGING (RPM'S REV WAY UP WHEN PUTTING IT IN TO GEAR) TO THE POINT THAT IT HAPPENS NOW PRACTICALLY EVERY TIME I START THE CAR. AT TIMES, THE SURGE IS SO STRONG THAT EVEN WITH MY FOOT FIRMLY PRESSED ON THE BRAKE, THE CAR STILL MOVES. A HUGE CONCERN OF OURS IS IN PARKING AREAS, IT IS VERY SCARY TO HAVE THE CAR SURGE WITH PEOPLE MOVING IN FRONT OR IN BACK OF THE VEHICLE. I RECENTLY HAD A COLLISION WITH A TREE WHILE BACKING UP. I FIRMLY BELIEVE THE CAR SURGED AFTER I HAD STARTED BACKING UP RESULTING IN THE COLLISION. I HAVE CALLED THE DEALERSHIP MULTIPLE TIMES AND UNDERSTAND THAT THE THROTTLE BODY LINKAGE IS THOUGHT TO BE THE ISSUE. MY SISTER HAS A LINCOLN LS THAT WAS RECALLED FOR THIS EXACT ISSUE - SHE HAD THE PART REPLACED AS A RESULT OF THE RECALL EVEN THOUGH SHE HAD NEVER EXPERIENCED THE SURGING/STALLING DESCRIBED. AFTER DOING SOME RESEARCH, I FOUND THAT THIS PROBLEM IS MUCH MORE PREVALENT THAN I THOUGHT AND HOPE THAT A RECALL WILL BE ISSUED TO GET THIS CORRECTED BEFORE SOMEONE GETS HURT. *TR

Vehicle Speed Control
Filed Oct 13, 201148,266 milesHI

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT WHENEVER SHE WOULD ENTER A PARKING SPACE, THE VEHICLE WOULD LUNGE FORWARD AND BACKWARD ABNORMALLY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,266.

Vehicle Speed Control
Filed Oct 13, 2011117,000 milesWI

TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY LUNGED FORWARD AND BACKWARDS WITHOUT WARNING, BUT MORE FORCEFULLY WHEN IN REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THEY WOULD NEED TWO DAYS FULLY TO INSPECT THE VEHICLE BUT THE CONTACT DECLINED. THE MANUFACTURER WAS NOTIFIED WHO INFORMED HER THAT THEY WERE INVESTIGATING THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 117,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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