Page 43 of 76 · complaints 2,101–2,150 of 3,770

2012 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Sep 27, 201655,000 milesFL

DAUGHTER WAS DRIVING TO SCHOOL AND POWER STEERING SUDDENLY QUIT FUNCTIONING AND WARNING LIGHT CAME ON WHILE DRIVING IN A BUSY CITY STREET IN DAVIE, FL. HAD A LOCAL MECHANIC DO A QUICK CHECK BUT COULD NOT DIAGNOSE PROBLEM. WILL BE CONTACTING LOCAL FORD DEALERSHIP FOR ASSISTANCE FEEL IT COULD BE UNSAFE FOR MYSELF AND OTHERS IF I DRIVE MUCH THIS WAY

Steering
Filed Sep 26, 201667,569 milesMD

ON 9/18/2016 IN A SHOPPING CENTER PARKING LOT,STARTED CAR PUT INTO DRIVE AND WAS TURNING ONTO EXIT LANE OF LOT WHEN STEERING WHEEL STOPPED TURNING AND AMBER "I"LIGHT CAME ON.STOPPED VEHICLE .PUT IN PARK.COULD NOT TURN WHEEL EITHER DIRECTION.TURNED CAR OFF THEN RESTARTED,AMBER LIGHT STAYED ON POWER STEERING ASSIST FAILURE.WAS ABLE TO MANEUVER CAR TO A SAFE PARKING AREA FROM LANE .IT WAS A SCARY EVENT .MY FRIEND HER 4 MONTH OLD AND 4 YEAR OLD WERE IN THE CAR WITH ME AND ALSO HER 15 YEAR OLD NIECE!WE WERE ABOUT TO GO ON THE HIGHWAY!! I NOW UNDERSTAND A RECALL HAS NOT BEEN ISSUED AFTER HUNDREDS OF COMPLAINTS FOR THIS SAFETY PROBLEM ON THIS VEHICLE EVEN THOUGH THIS SAME SYSTEM HAS BEEN RECALLED ON OTHER MODELS.I AM APPALLED AND PERPLEXED AS YOU ARE RESPONSIBLE FOR ALL OUR SAFETY.PLEASE DO YOUR DUTY TO RECALL THIS SAFETY PROBLEM.

Steering
Filed Sep 25, 2016100,000 milesMA

POWER STEERING ASSIST FAULT POWER STEERING WILL NOT FUNCTION UNTIL CAR KEY IS TURNED OFF AND ON A FEW TIMES. THIS SOUNDS LIKE THE SAME PROBLEM THEY HAVE INTHE FORD FUSION AND IT IS ON RECALL. THIS IS A SERIOUS SAFETY PROBLEM AND IT SHOULD BE RECALLED?? IT DOES IT ABOUT ONCE DAY.

Steering
Filed Sep 23, 201670,000 milesOH

AT APPROXIMATELY 70,000 MILES, I HAD TURNED OFF MY CAR TO GET GAS. WHEN I RESTARTED THE CAR, I RECEIVED A POWER STEERING ASSIST FAULT MESSAGE. THE POWER STEERING NO LONGER OPERATED. I COULD STILL STEER THE CAR, BUT IT WAS EXTREMELY DIFFICULT. MULTIPLE RESTARTS DID NOT RESOLVE THE PROBLEM. I TOOK MY CAR TO THE DEALER, AND THEY VERIFIED THE ISSUE. THE DEALER OFFERED TO REPLACE THE ENTIRE STEERING RACK CONTAINING THE ELECTRONIC POWER STEERING MODULE FOR $1700.

Steering
Filed Sep 23, 201686,000 milesVA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING FAILURE SIGNAL ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THERE WAS NO RECALL RELATED TO THE POWER STEERING FAILURE. THE FAILURE MILEAGE WAS 86,000.

Electrical System
Filed Sep 23, 201655,000 milesKY

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THERE WAS A LOUD BOOMING SOUND COMING FROM THE STEREO MODULE INTERMITTENTLY AND WITHOUT WARNING. THE FAILURE OCCURRED EVEN WHEN THE POWER WAS TURNED OFF. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE ENTIRE STEREO MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Power Train
Filed Sep 23, 20165,000 milesNJ

THE TRANSMISSION HAS SHUDDERED AND SLIPPED FROM NEW. FORD HAS REPLACED THE CLUTCH TWICE, MADE PROGRAM MODULE ADJUSTMENTS NUMEROUS TIMES. NOTHING THEY HAVE DONE HAS RESOLVED THE PROBLEM. I PURCHASED THIS CAR FOR MY DAUGHTER AND CONSTANTLY AM CONCERNED THAT SHE DRIVES A CAR THAT DOES NOTHING BUT HESITATE AND SHUDDER

Latches/Locks/Linkages › Doors › Latch
Filed Sep 22, 2016140,000 milesFL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE PASSENGER SIDE DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

Latches/Locks/Linkages › Doors › Latch
Filed Sep 22, 201644,000 milesTX

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE MECHANIC INFORMED THE CONTACT THAT THE DOOR LATCH PAW SPRING FAILED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), WITHOUT THE CUSTOMER'S KNOWLEDGE. THE VEHICLE WAS REPAIRED AND THERE WERE NO ADDITIONAL FAILURES. THE FAILURE MILEAGE WAS 44,000

Steering
Filed Sep 21, 2016110,000 milesAZ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER TURNING ON THE VEHICLE, THE INSTRUMENT PANEL WOULD DISPLAY A WARNING MESSAGE OF "STEERING ASSIST FAULT". THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR BOX WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Structure › Body
Filed Sep 21, 201619,000 milesTX

MY WIFE'S 2012 FORD FOCUS SEL DRIVER SIDE REAR DOOR WON'T CLOSE. MY WIFE WAS DRIVING TO WORK ON A BLVD. GOING STRAIGHT AND THE CAR COMPUTER STARTED TO DING DING DING... THE MESSAGE STATED THE DRIVER SIDE REAR DOOR WAS OPEN, NOW THE DOOR WON'T STAY CLOSED. WE KEEP THE REAR DOOR CLOSED WITH BUNGEE CORDS NOW. LUCKILY SHE DIDN'T DIDN'T HAVE A REAR SEAT PASSENGER AT THE TIME. THERE SEEMS TO BE A DISCONNECT BETWEEN THE BRAIN AND THE BODY WHEN TALKING ABOUT FORD CUSTOMER SERVICE, FORD RECALL HQ., AND MY LOCAL FORD DEALER. IT ALL SOUNDS GOOD ON THE PHONE BUT THE RUBBER AIN'T MEETING THE ROAD ON ANYTHING ACTUALLY GETTING DONE. ANYTHING.

Steering
Filed Sep 21, 201661,000 milesGA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE VEHICLE HAD TO BE RESTARTED IN ORDER FOR THE STEERING TO BE OPERATIONAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

Steering
Filed Sep 21, 201665,000 milesOH

MY DAUGHTER WAS DRIVING FROM HER JOB WHEN THE POWER STEERING WENT OUT ON HER 2012 FORD FOCUS. SHE IS A COLLEGE STUDENT NEEDING A SAFE RELIABLE CAR TO GET HER BACK AND FORTH FROM COLLEGE. IT IS UNBELIEVABLE THAT THE FUSIONS WERE RECALLED FOR POWER STEERING FAILING. WHY NOT THE FOCUS??? IT IS RIDICULOUS THAT ITS GOING TO COST AN ESTIMATED $1850 TO FIX A PROBLEM.

Power Train
Filed Sep 20, 201655,605 milesTX

THE FIRST TIME I NOTICED THIS PROBLEM I WAS DRIVING DOWN A CITY STREET, DOWNHILL, WITH A SPEED LIMIT OF 35 MPH WHEN THE CHECK ENGINE LIGHT APPEARED. THIS NORMALLY WOULD BE A GREAT CONDITION TO COAST DOWNHILL WITHOUT APPLYING BRAKES OR GAS. MY CAR STARTED SHAKING AND THEN KEPT TRYING TO DOWNSHIFT, IT DIDN'T HAVE ANY GEAR SELECTED AND STARTED PULLING ITSELF TO A STOP. DURING RUSH HOUR THIS WAS VERY DANGEROUS. I TURNED INTO A PARKING LOT AND THE CAR QUICKLY SHUT OFF AS SOON AS I GOT DOWN TO 5 MPH. ONCE THE CAR WAS BACK ON IT WOULDN'T GO OVER 20 MPH, VERY DANGEROUS AS THE TO GET TO THE NEAREST DEALERSHIP THE SPEED LIMIT WAS 45 MPH ANY WAY I WOULD GO. ONCE I ARRIVED AT THE DEALERSHIP THEY INFORMED ME IT WOULD TAKE A WEEK TO GET IN ON APPOINTMENT, AND THERE WERE NO LOANERS. THIS BEING MY ONLY CAR IS FIRST OF ALL DANGEROUS AND UNSETTLING, BUT ALSO EXTREMELY INCONVENIENT. HOURS LATER AFTER LETTING MY CAR COOL OFF AND SETTLE, THE PROBLEMS SEEMED TO REMEDY THEMSELVES UNTIL I WAS REVERSING OUT OF A PARKING SPOT. I REVERSED, APPLIED THE BRAKE, PUT THE CAR IN DRIVE, BUT WHEN I APPLIED THE GAS, THE CAR STARTED ROLLING BACKWARDS UNTIL I SLAMMED ON THE BREAK AND TRIED THE GAS AGAIN. WHILE TRYING TO LEAVE THAT SAME PARKING LOT JUST AFTER THIS, MY CAR WOULDN'T ACCELERATE UP THE SMALL HILL AND BEGAN TO ROLL BACKWARDS AGAIN EXTREMELY FAST. I BELIEVE THIS IS VERY DANGEROUS AND POTENTIALLY DEADLY HAD THERE BEEN PEDESTRIANS BEHIND MY CAR. PREVIOUS ATTEMPT TO REPLACE THE TRANSMISSION AND REPROGRAM T

Steering
Filed Sep 20, 201636,000 milesFL

STEER WHEEL ASSIST SHUTS OFF AT CAR ENGINE START WHILE PARKED IN RESIDENCE PARKING. MULTIPLE RESTART AT SAME LOCATION WOULD NOT MAKE THE ISSUE DISAPPEAR. CAR CANNOT BE OPERATED AS LACK OF STEERING POWER IS AN OBVIOUS SAFETY HAZARD ON THE ROAD. CAR HAS 36000 MILES.

Steering
Filed Sep 19, 201671,500 milesKS

I WAS DRIVING BACK FROM THE GYM ON 9/15/16 WHEN I GOT AN ERROR ON THE DASHBOARD SAYING "STEERING ASSIST MALFUNCTION." AT THAT TIME MY FOCUS WAS IN MOTION ON A CITY STREET AT APPROXIMATELY 45 MPH AND APPROACHING A TURN THAT I NEEDED TO TAKE. THIS WAS HIGHLY DANGEROUS AND IMPAIRED MOST OF MY ABILITY TO STEER AND ALMOST CAUSED AN ACCIDENT AS I WAS TRYING TO STEER THE TURN. THIS IS HIGHLY DANGEROUS, AND FROM HUNDREDS OF REVIEWS ONLINE MANY 2012 FORD FOCUS OWNERS ARE HAVING THE EXACT SAME ISSUE. THIS IS SOMETHING THAT NOT ONLY NEEDS TO BE INVESTIGATED, BUT NEED TO BE RECALLED FOR THE SAFETY OF ALL FORD FOCUS DRIVERS.

Engine
Filed Sep 19, 2016CA

MY TRANSMISSION IS GOING OUT AND MY CAR DRIVERS REALLY DIFFERENT FROM WHEN I GOT IT

Unknown or Other
Filed Sep 18, 2016TX

THE FRONT AND REAR DOOR LATCH ON THE DRIVERS SIDE WILL NOT KEEP THE DOOR CLOSED. THESE PARTS ARE NOT AVAILABLE. I HAVE BEEN TOLD THAT THEY ARE ON NATIONAL BACK ORDER. MY VEHICLE CANNOT BE DRIVEN. PLEASE INCLUDE MY VEHICLE IN THE RECALL. IT IS NOT LISTED.

Unknown or Other
Filed Sep 18, 201660,000 milesNV

I WAS OUT RUNNING SOME ERRANDS. I HAD DRIVEN 15 MILES TO MY DESTINATION. WHEN I GOT BACK TO MY CAR, MY PASSENGER NOTICED THAT THE DOOR DID NOT LOCK. I CHECKED IT AND NOTICED THAT THE LATCH DID NOT ACTIVATE TO CLOSE. WE HAD TO DRIVE HOME, THROUGH THE STREET, HOLDING THE DOOR. THE CAR'S SYSTEM DID NOT REGISTER THE DOOR OPENED.

Engine
Filed Sep 17, 2016114,000 milesNC

MY WIFE TRADED IN HER 2009 TAURUS FOR A NEW 2012 FOCUS SEDAN BACK IN APRIL 2012 AT GREEN FORD. A MONTH OR SO AFTER GETTING THE FOCUS, IT HAD A TRANSMISSION FLUID LEAK. GREEN FORD FIXED THE PROBLEM. IN MID-2015 WE STARTED TO NOTICE TRANSMISSION ISSUES LIKE ERRATICALLY SHIFTING IN SECOND AND THIRD GEAR, VERY SLUGGISH SHIFT BETWEEN LOW GEARS AND THAT THE UPSHIFT BAGS DOWN LIKE THE VEHICLE MIGHT STALL, BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, DELAYED ACCELERATION AND LURCHING FORWARD INTO INTERSECTIONS AT RED LIGHTS DUE TO THE FAILURE OF THEIR BRAKING EFFORTS TO STOP THE CAR. WE TOOK IT TO GREEN FORD ON 9/18/2015. THEY STATING THAT IT WAS WORKING AS DESIGNED. HOWEVER, FOR A PRECAUTION, THEY SAID THEY REPROGRAMMED THE POWERTRAIN CONTROL MODULE (PCM) AND THE TRANSMISSION CONTROL MODULE (TCM). HOWEVER, IT WAS A RECALL ISSUE FOR THAT STATED PROBLEM/S. IN THE OFFICIAL SERVICE HISTORY FOR THE FORD OWNER'S RECORDS, THERE IS NO MENTION OF THE SAFETY RECALL DONE ON MY FOCUS, JUST THE ROUTINE MAINTENANCE AND A MILEAGE OF OVER 96,000 MILES ON THE FOCUS AT THE TIME. JUMP FORWARD TO A YEAR LATER, ON FRIDAY, SEPT. 9, 2016, AT 2PM, MY WIFE WAS TRAVELING IN A 45 MPH SPEED ZONE WHEN THE CAR'S CHECK ENGINE LIGHT CAME. SECONDS LATER, THE FORD STARTED TO STALL AND HAVE POWER ISSUES, CAUSING HER TO FIND THE NEXT SIDE ROAD TO PULL OVER. THE CAR COMPLETED STALLED AND COULD NOT TURN OVER. AFTER 2 TOWING EVENTS, FROM THE BREAKDOWN LOCATION TO THOMAS TIRE, THOMAS TO STEARNS FORD, AND SITTING OVER THE

Power TrainCrash1 injured
Filed Sep 16, 201693,087 milesFL

LURCHING AND UNCONTROLLED SHIFTING OCCURS WITH THE TRANSMISSION. IT HAS LEFT ME STUCK IN THE MIDDLE OF A LEFT TURN BECAUSE IT DOESN'T SHIFT CORRECTLY. NOW I RAN OFF THE ROAD WHILE EXITING A FREEWAY BECAUSE THE POWER STEERING TURNED OFF IN THE MIDDLE OF THE TURN. THIS HAS NOW HAPPENED 6 TIMES RANDOMLY. IT GIVES ME A POWER STEERING FAULT. I HAVE COME CLOSE TO BEING THE CAUSE OF 3 ACCIDENTS BECAUSE OF THESE TWO ISSUES.

Steering
Filed Sep 16, 201658,263 milesTX

THE ELECTRONIC POWER ASSISTED STEERING (DPAS) SYSTEM ON MY 2012 FORD FOCUS HAS FAILED. THE VEHICLE IS UN-DRIVABLE ABSENT EXTREME FORCE. EMERGENCY MANEUVERS ARE OUT OF THE QUESTION. THE VEHICLE IS UTTERLY UNSAFE TO OPERATE. RESTARTING THE VEHICLE AND RESETTING THE ECU HAVE NO EFFECT. THE FAILURE OCCURRED WHEN STARTING THE VEHICLE (STATIONARY). LUCKILY IT DIDN'T FAIL WHILE DRIVING.

Structure › Body
Filed Sep 15, 201661,000 milesCA

DOOR LATCHES BAD ON CAR HAVE HAD TWO OCCACIONS WHERE THEY GO FAULTY, FIRST TIME WAS A COUPLE OF YEARS AGO BOTH THE DRIVERS DOOR LATCH WENT BAD, THE CAR WAS NOT IN MOTION WHEN I FOUND OUT, AND I WAS UNDER THE WARRANTY TO FIX THE PROBLEM SO I NEVER COMPLAINED. THE SECOND TIME I WAS DRIVING WITH MY DOG IN THE BACK SEAT AND THE DOOR SWINGS OPEN, I WAS VERY SHOCKED FROM THE SITUATION BECAUSE MY DOG NEARLY FEEL OUT, MY FIRST THOUGHT WAS IT WAS MY FAULT I DID NOT CLOSE THE DOOR, BUT WHEN I WENT TO SHUT THE DOOR IN THE BACK THE LATCH WOULD NOT CLOSE, I KNEW AT THIS POINT WHAT WAS GOING ON BECAUSE OF MY FIRST EXPERIENCE. THIS TIME I WAS NO LONGER UNDER WARRANTY AND HAD TO PAY OVER 500 DOLLARS TO FIX. THAT WAS THE SECOND TIME THIS HAPPENS TO ME AND IVE HEARD OTHER PEOPLE THAT OWN FORD FOCUS CARS THAT THEY HAVE EXPERIENCED SIMILAR PROBLEMS. ON BOTH DRIVERS DOOR. SEEMS LIKE FRAUD IF YOU ASK ME

Electrical System
Filed Sep 14, 2016WI

AT 58,000. HORN STARTED TO WORK INTERMITTENT, NOW IT DOES NOT WORK AT ALL. WHAT NEXT? ALREADY HAD WORK DONE ON TRANNY. EVERY THING SEEMS TO BE COMPUTER RELATED. IT ALSO SURGES AT START UP AT STOP.

Structure › Body
Filed Sep 13, 201630,750 milesFL

THE DOOR ON THE FRONT PASSENGER SIDE OF MY 2012 FORD FOCUS SUDDENLY OPENED WHILE THE VEHICLE WAS IN MOTION NEARLY CAUSING AN ACCIDENT. I WAS TRAVELLING ON THE HIGHWAY AT APPROX. 50 MPH WHEN THE FRONT PASSENGER SIDE DOOR SPRUNG OPEN CAUSING THE VEHICLE TRAVELLING NEXT TO ME TO SWERVE AWAY. THE WEEK BEFORE THE FRONT DRIVER SIDE DOOR OPEN UNEXPECTEDLY.

Steering
Filed Sep 13, 201672,000 milesOK

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior LightingFire
Filed Sep 12, 201690,000 milesAR

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE LOW BEAM HEADLAMPS FAILED. THE CONTACT STATED THAT THE HEADLAMP BULBS WERE REPLACED HOWEVER, THE FAILURE IMMEDIATELY RECURRED. THE CONTACT STATED THAT THE HEADLAMP WIRING HARNESS HAD MELTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Power Train
Filed Sep 12, 201640,382 milesTX

WHILE DRIVING ON A FEEDER ROAD IN TEXAS, TAKING A RIGHT HAND TURN, THE DRIVERS SIDE DOOR OPENED ON ITS OWN DUE TO A LATCH FAILURE. NO INJURIES, AND A RECALL HAS ALREADY BEEN ISSUED. THE CAR ALSO HAS AN ONGOING ISSUE WITH THE TRANSMISSION CAUSING THE CAR TO LUNGE FORWARD AT BOTH HIGH AND LOW SPEEDS. THE TRANSMISSION HAS ALREADY BEEN "REPAIRED" ONCE UNDER WARRANTY, BUT HAS STARTED SHOWING THE SAME ISSUES FOR A SECOND TIME. CURRENTLY WITH DEALER.

Steering
Filed Sep 11, 2016114,000 milesTX

AS I WAS COMING TO A STOP, THE STEERING GOT REALLY DIFFICULT AND THE STEERING ASSIST LIGHT CAME ON. AFTER STOPPING, THE STEERING LOCKED UP COMPLETELY. I RESTARTED THE CAR, AND IT WORKED AFTER THAT. NOW I'M WORRIED THIS WILL HAPPEN IN A WORSE AREA, PARTICULARLY WHILE ON THE FREEWAY. I ALSO RECENTLY HAD THE PASSENGER DOOR OPEN WHILE I WAS DRIVING AND HAD TO TIE THE SEAT BELT THROUGH THE DOOR HANDLE AND HOLD TO MAKE IT HOME WITHOUT THE DOOR COMING OPEN. LOCKING THE SEAT BELT IN STILL MADE THE DOOR BARELY OPEN, AND THE ALERT GO OFF. THIS LOOKS LIKE IT WAS JUST RECALLED, SO I'M HOPING I GET REIMBURSED. IT WASN'T CHEAP TO FIX. CAR IS 114,000 MILES.

Power Train
Filed Sep 9, 201638,000 milesMI

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 75 MPH, THE RPMS REVVED AND THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO ADDITIONAL TIMES. THE VEHICLE WAS REPAIRED EACH TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

Latches/Locks/Linkages › Doors › Latch
Filed Sep 8, 201661,552 milesUT

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER DOOR FAILED TO CLOSE. UPON INSPECTION, THE CONTACT NOTICED THAT THE LATCH FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,552.

Air Bags
Filed Sep 8, 2016106,000 milesMO

I HAVE A 2012 FORD FOCUS SE THE OCCUPANT CLASSIFICATION SENSOR WHEN OUT I FEEL THAT FORD NEEDS TO LOOK INTO THIS PROBLEM AND I DON'T FEEL SAFE IN IT BECAUSE WHEN THE DASH LIGHT COMES ON IT DISABLES THE WHOLE SYSTEM

Steering
Filed Sep 8, 201656,633 milesLA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,633.

Structure › Body
Filed Sep 8, 201633,000 milesTX

THE REAR DOOR SWUNG OPEN WHEN DRIVING. WILL NOT LATCH BACK CLOSE.

Structure › Body
Filed Sep 8, 2016AZ

OPENED THE DRIVER'S REAR DOOR. PUT THE CHILD IN THE CAR SEAT. CLOSED THE DOOR AND IT SLAMMED OPEN. THINKING I MIGHT HAVE LOCKED THE DOORS HIT UNLOCK, BUT IT DID IT AGAIN. LUCKILY, I HAD A BUNGEE AND MY WIFE DROVE HOME WHILE I HELD THE DOOR SHUT.

Power Train
Filed Sep 7, 201670,000 milesMA

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION SOFTWARE WAS UPDATED. AFTER THE SOFTWARE UPDATE, THE TRANSMISSION SUDDENLY SWITCHED TO NEUTRAL AND THE ENGINE SHUTTERED WHILE DRIVING OVER 50 MPH. AFTER TURNING OFF THE VEHICLE AND WAITING FIVE MINUTES BEFORE RESTARTING THE VEHICLE, IT OPERATED NORMALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

Electrical System
Filed Sep 7, 2016111,085 milesTX

RECENTLY I'VE HAD AN ISSUE WITH THE STARTER. THE DASH STATED THE CAR BATTERY WAS LOW, I HAVE THE CAR TAKEN TO A LOCAL MECHANIC WHERE THE BATTERY IS TESTING THAT IT IS GOOD. THE CAR WILL START IN THE MORNINGS AFTER RESTING AND I DON'T DRIVE AS MUCH AS JUST TO BE SAFE WHILE I TRY TO FIGURE OUT WHAT'S GOING ON WITH THIS CAR. I'VE HAD THIS CAR FIXED THREE TIMES IN THE PAST YEAR, ONCE FOR THE CUSTOMER SURVEY SATISFACTION (NOT A RECALL FORD TOLD ME) TO HAVE THE TRANSMISSION FIXED, ANOTHER TO HAVE THE STEERING MODULE REPLACED AND A THIRD TIME TO HAVE THE CLUTCHES REPLACED AND THAT WAS DONE BY A DEALERSHIP TO STOP THE LURCHING AND JERKING THAT THE CAR DOES. I'M AMAZED AT THE CALLOUSNESS OF A COMPANY THAT COMPLETELY IGNORES THE PLEAS OF PEOPLE WHO HAVE ALMOST CRASHED IN THEIR VEHICLES! NO REGARD FOR THEIR CONSUMERS WHAT SO EVER!! I PROMISE THIS WILL BE THE FIRST & LAST FORD VEHICLE THAT I EVER BUY.

Steering
Filed Sep 7, 2016105,000 milesIL

OUR 2012 FORD FOCUS ALL OF A SUDDEN LOST ITS POWER STEERING CAPABILITIES MAKING THE CAR EXTREMELY DIFFICULT TO STEER, TURN OR CONTROL. MY 20 YEAR OLD DAUGHTER WHO DRIVES THE CAR DAILY IS OF SLIGHT BUILD, SO HER SAFETY WAS AT JEOPARDY BEHIND THE WHEEL. THIS PROBLEM OCCURRED WHILE SHE WAS DRIVING NEAR OUR HOME ON 9/6/16. I DROVE IT IMMEDIATELY AND FOUND IT VERY DIFFICULT TO MANEUVER, SO I BROUGHT IT TO A FORD DEALER THAT SAME DAY. ON 9/7/16 I WAS TOLD THE RACK & PINION ELECTRONIC SYSTEM FAILED AND THE REPAIR COSTS ARE OVER $1900. I FEEL THIS IS A SAFETY ISSUE THAT FORD NEEDS TO ADDRESS AND PAY FOR THE COMPLETE CHARGES. THE VEHICLE IS UNSAFE TO DRIVE AT THIS POINT UNTIL THE EXPENSIVE PROBLEM IS RESOLVED.

Power Train
Filed Sep 6, 201698,000 milesIN

MY SON AND I PURCHASED THIS VEHICLE USED. WE HAD NO PREVIOUS INFORMATION ABOUT ALL THE PROBLEMS THIS MAKE AND MODEL HAVE HAD. THE CARS TRANSMISSION WENT OUT AT AROUND 98,067 MILES. 07/20/16. WELL EXACTLY 600 MILES AND $2400 DOLLARS LATER IT WENT OUT AGAIN. FORD HAS TOLD US THAT THEY WILL NOT PURCHASE THE CAR BACK OR PAY TO FIX IT PROPERLY. MY SON IS TO LEAVE NEXT WEEK AND WILL BE DRIVING FROM INDIANA TO SEATTLE. IF AND WHEN THE DEALERSHIP IS DONE FIXING A SECOND TIME I'M ABSOLUTELY AFRAID TO EVEN LET HIM DRIVE IT THAT FAR. THIS IS VERY UNFAIR TO US TO LET THIS PROBLEM NOT BE RECALLED. IT IS NOT ONLY US BUT MANY OTHER FOCUS OWNERS THAT ARE STUCK WITH THESE HORRIBLE CARS. IF SOMETHING HAPPENS TO MY SON ON HIS WAY TO SEATTLE THERE WILL BE HELL TO PAY!!

Structure › Body
Filed Sep 6, 201656,000 milesLA

THE FRONT PASSENGER SIDE DOOR OPENED WHILE DRIVING AND WILL NOT LATCH CLOSED. THE LOCAL DEALER REPORTS DOOR LATCH FAILURE AS THE CAUSE. THIS IS A MAJOR SAFETY ISSUE THAT HAS ALREADY BEEN RECALLED ON OTHER MODELS (FIESTA, FUSION, ETC). FORD MOTOR COMPANY SHOULD ALSO RECALL THIS PART ON THE 2012 FOCUS MODEL AS IT'S AN OBVIOUS MAJOR SAFETY ISSUE AS THE DOOR WILL OPEN WHILE DRIVING.

Unknown or Other
Filed Sep 6, 201642,000 milesGA

I WAS DRIVING VEHICLE AND TURNED A CORNER INTO A 2 LANE ROAD AND RIGHT PASSENGER DOOR FLEW OPEN AT THE SAME TIME THE PASSENGER DOOR AJAR WARNING CAME ON PULLED THE VEHICLE OVER AND TRIED TO SHUT DOOR AND THE DOOR LATCH WOULD NOT CATCH AND CLOSE. I HAD TO SECURE THE DOOR WITH A BUNGEE CORD TO SECURE DOOR BUT DOOR STILL TRIED TO COME OPEN. DOOR LATCH WILL NOT ENGAGE TO BE LOCKED.

Structure › Body
Filed Sep 6, 2016127,850 milesCA

DRIVER SIDE REAR DOOR LATCH FAILED WHILE PULLING OUT OF MY DRIVEWAY. THE LEFT REAR DOOR OPEN LIGHT ILLUMINATED AND THE DOOR SWUNG OPEN. TRIED TO CLOSE DOOR BUT THE DOOR WILL NOT LATCH CLOSE LEAVING VEHICLE NON OPERABLE. FORD SAYS MY VIN IS NOT COVERED IN THE ATTACHED RECALL NOTICE, ALTHOUGH IT MEETS ALL CRITERIA OF NOTICE. ALSO LOCAL FORD DEALER WAS NOT ABLE PROCURE NEW PART BECAUSE OF AVAILABILITY. CUSTOMER SERVICE JUST SAID THEY WERE SORRY. I NOW HAVE AN INOPERABLE VEHICLE AND BY EVERY INDICATION IT SHOULD BE COVERED UNDER THIS WARRANTY. OTHER WISE IT WILL COST ME OVER $400.00 TO HAVE THIS FIXED IF THEY EVER ARE ABLE TO GET THE PART.

Unknown or Other
Filed Sep 6, 201667,000 milesCA

DOOR LATCH FAILURE: DRIVER'S SIDE DOOR SWUNG OPEN WHILE DRIVING.

Power Train
Filed Sep 5, 2016CA

I HAVE NO CLUE WHY THESE VEHICLES (INCLUDING THE 2011 FOCUS, AND 2011 & 2012 FIESTAS) HAVE NOT BEEN OFFICIALLY RECALLED. I HAVE NOW TAKEN MY CAR IN 8 TIMES FOR TRANSMISSION ISSUES. I HAVE HAD THE CLUTCHED REPLACED TWICE (25K MILES APART BETWEEN 2 AMD 3) AND HAD THE COMPUTER REBOOTED 3 TIMES. THE CARS SHUTTER, SHAKE, STALL, HAVE A POOR RESPONSE (ESPECIALLY IF YOU NEED TO FLOOR IT FOR SAFETY) AND NOTHING! I CONTACTED FORD AND PRETTY MUCH TOLD ME TOUGH, IT IS WHAT IT IS. THERE IS NO FIX FOR THE TRANSMISSION ISSUE AS A NEW SYSTEM CANNOT BE INSTALLED AND REALLY CRAPPY PARTS ARE BEING USED AS A CHEAP ALTERNATIVE. MY CAR IS A SAFETY ISSUE AND DO NOT FEEL COMFORTABLE DRIVING IT.

Power Train
Filed Sep 5, 201657,000 milesFL

MY SON AND I WERE LEAVING A STORE IN MY 2012 FORD FOCUS AND HAD JUST BACKED OUT OF A PARKING SPACE AND I PUT THE CAR IN DRIVE. THE CAR ROLLED BACKWARD JUST AN INCH AND LUNGED FORWARD AND WE FELT A "BUMP". GOT OUT OF THE CAR AT THAT POINT TO SEE IF I HAD HIT SOMETHING OR IF SOMETHING WAS UNDER THE CAR-THERE WAS NOTHING. GOT BACK IN, BUCKLED UP AND TRIED TO GO AND THE DASH LIT UP WITH "TRANSMISSION MALFUNCTION" I BELIEVE IT SAID AND WOULDN'T GO AT ALL. I TURNED IT OFF AND BACK ON AND FROM THAT POINT THE CAR DASH SCREEN SAID "SERVICE TRANSMISSION NOW." I TURNED THE CAR OFF AND CALLED MY HUSBAND IN TEARS TO COME AND GET US. I JUST GOT THIS CAR A COUPLE MONTHS AGO AND I ENDED UP WITH A LEMON. AFTER I BOUGHT THIS CAR I NOTICED IT BECOMING MORE AND MORE JERKY AND LURCHING AND/OR ROLLING BACK. IT WAS A PROGRESSIVE THING, CONSTANTLY GETTING WORSE UNTIL FINALLY IT JUST GAVE. THE CAR HAS BEEN IN THE SHOP NOW FOR TWO WEEKS AND I HAVE BEEN HAVING TO RELY ON SHARING MY HUSBAND'S VEHICLE AND RIDES FROM OTHERS AND THE DEALERSHIP SAYS THAT THE PART IS ON BACKORDER. THE LATEST IS THAT WHEN MY HUSBAND CALLED LAST WEEK, HE WAS TOLD THAT IT WAS ON EMERGENCY BACKORDER. WHEN ASKED ABOUT A TIME FRAME, THEY SAID THAT THEY HAD NO IDEA. IT COULD BE THREE DAYS, TWO WEEKS, OR A MONTH-WHO KNOWS? I AM BEYOND UPSET AND DISGUSTED!!!!!! I AM PAYING A CAR PAYMENT FOR A CAR THAT ISN'T DRIVEABLE, HAVE NO IDEA WHEN IT WILL BE FIXED, AND APPARENTLY THEY CANNOT GET THE PARTS. SOMEONE PLEASE TELL ME WHAT TO DO!!!! I

Unknown or Other
Filed Sep 5, 201696,000 milesCA

DOOR LATCH ON THE DRIVERS SIDE DOOR FLEW OPEN WHILE IN TRANSIT. DRIVER MADE A RIGHT HAND TURN AND THE D/S DOOR OPENED AND WOULD NOT LATCH CLOSED AFTER THAT. TOOK IT TO A REPAIR SHOP AND THEY QUOTED ME $500 TO FIX. LOOKED UP RECALLS AND THERE ARE KNOWN ISSUES WITH FORD VEHICLES FOR DOOR LATCHES, YET NO OFFICIAL RECALL ON THE FORD FOCUS.

Steering
Filed Sep 5, 2016MS

BACKING UP, VEHICLE ASSIST WARNING AND LOSS OF POWER STEERING OCCURED.

Steering
Filed Sep 4, 2016362,000 milesSC

STEERING ERROR CODE COMES ON MORE AND MORE FREQUENTLY. TODAY IT FROZE UP ON MY GIRL WHILE SHE WAS DRIVING AND SHE COULD HAVE BEEN SERIOUSLY INJURED. FORD AND / OR NHTSA NEEDS TO DO SOMETHING TO GET THESE DEATH TRAPS RECALLED. WHAT'S IT GOING TO TAKE??

Structure › Body
Filed Sep 3, 2016TX

DRIVER'S FRONT DOOR INOPERABLE, WON'T LATCH AT ALL. DOOR REMAINS UNLATCHED, EVEN WHEN CAR IS IN MOTION (FORWARD OR REVERSE) AFTER ALL OTHER DOORS LATCH/LOCK AUTOMATICALLY. DRIVING THE VEHICLE BECAME UNSAFE, SINCE THE DOOR CAN/WILL SWING OUTWARD INTO ONCOMING TRAFFIC, THAT BECAME A HIGH RISK FOR AN ACCIDENT. DOOR HAD TO BE TIED MANUALLY, TO KEEP IT FROM OPENING, WHILE DRIVING THE VEHICLE TO THE DEALERSHIP FOR REPAIRS.

Engine
Filed Sep 3, 201692,000 milesCA

DRIVING ON FREEWAY AT 65MPH ENGINE SHUT DOWN WITHOUT WARNING. NO POWER STEERING AND NO POWER BRAKES. WAS ABLE TO COAST TO THE SHOULDER. WHEN TRIED TO RESTART VIOLENT SHAKING. TOWED TO FORD DEALER FOR REPAIR. NOT DIAGNOSED YET AFTER 2 DAYS. THIS CAR IS A LEMON. HAD TRANSMISSION CLUTCHES REPLACED TWICE. HAD TRANSMISSION CONTROL MODULE REPLACED WHEN IT FAILED. HAVE CONTINUOUS WHEEL BEARING NOISE THAT WAS BROUGHT INTO DEALER UNDER WARRANTY AND THEY NEVER SOLVED THE PROBLEM.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →