Page 36 of 76 · complaints 1,751–1,800 of 3,770

2012 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Power Train
Filed Jul 15, 201799,000 milesWV

PURCHASED CAR USED AND FINANCED IT AND THE SECOND DAY THE TRANSMISSION STARTED SHUDDERING,GETTING STUCK IN LOW GEAR AND ALMOST GOT INTO AN ACCIDENT BECAUSE IT WOULDNT GO.TOOK CAR BACK AND HAD TRANSMISSION REPLACED AND THE CAR DOES THE EXACT SAME THINGS IT DID BEFORE GOING OUT FIRST TIME.

Steering
Filed Jul 14, 201760,015 milesPA

WHILE DRIVING AND MAKING A LEFT TURN IN FRONT OF ONCOMING TRAFFIC THE POWER STEERING WENT OUT MAKING IT EXTREMELY DIFFICULT TO STEER.

Steering
Filed Jul 13, 201763,000 milesNC

FOR THE LAST 2 YEARS THIS CAR STOPS STEERING AND HAS AN ERROR MESSAGE THAT READS STEERING ASSIST FAULT SERVICE REQUIRED. THE CAR STOPS STEERING WHEN IN MOTION AND WHEN PARKED AND FIRST STARTED. THE STEERING WHEEL IS CLOSE TO IMPOSSIBLE TO TURN WHEN THIS OCCURS AND IS VERY DANGEROUS ESPECIALLY WHEN THIS HAPPENS IN MOTION. I HAVE HAD IT IN FOR SERVICE AT LEAST 6 TIMES REGARDING THIS ISSUE AND FORD WILL MOTOR CORP IS CLOSING MY CASE WITH NO RESOLVE. THIS IS RECALLED ON THE FUSION FROM THE SAME YEAR FOR THE SAME MALFUNCTION. I FEEL UNSAFE DRIVING THIS VEHICLE. IT NOW OCCURS DAILY. I ALSO STILL HAVE EXTENDED WARRANTY AND THAT DOES NOT COVER THIS ISSUE APPARENTLY.

Engine
Filed Jul 13, 201770,000 milesMT

MY CAR IS HAVING TRANSMISSION PROBLEMS, AND LOSES POWER AND HAS A HARD TIME SHIFTING SOMETIMES. I GOT A RECALL NOTICE AT ONE TIME AND LOST THE PAPERWORK, AND THE FORD DEALERSHIP REFUSED TO LOOK UP THE RECALL AND SAID I NEEDED TO HAVE THE PAPERWORK TO GET IT LOOKED AT.

Latches/Locks/Linkages
Filed Jul 13, 2017IN

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER HAD NOT YET BEEN CONTACTED BECAUSE THE INTERIM NOTICE INDICATED THAT THE MANUFACTURER WOULD NOTIFY THE CONTACT WHEN PARTS BECAME AVAILABLE. THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER (OLIVER FORD LINCOLN, 1001 E JEFFERSON ST, PLYMOUTH, IN 46563, (574) 935-1001), WHICH TYPICALLY SERVICED THE VEHICLE, WAS NOT CONTACTED DUE TO THE PART DELAYS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Seat Belts
Filed Jul 13, 2017109,765 milesNC

SEVERAL MORNINGS IN A ROW MY WIFE SAID SHE EXPERIENCED HAVING TROUBLE PLACING THE SEAT BELT INTO THE CONNECTOR. IT HAD GOT TO THE POINT WHERE SHE WOULD TRY TO FORCE IT IN THERE SOMETIMES IT WOULD CONNECT SOMETIMES IT WOULDN'T. NOW IT DOESN'T CONNECT AT ALL.

Steering
Filed Jul 12, 201770,000 milesCA

POWER STEERING CUTS OUT WHILE VEHICLE IS ON. STEERING BECOMES ALMOST IMPOSSIBLE. SO FAR, IT HAS ONLY HAPPENED WHILE STOPPED. CONCERNED IT COULD HAPPEN WHILE MOVING.

Air Bags
Filed Jul 12, 20173,543 milesOH

I DON'T KNOW IF MY FORD FOCUS 2012 IS INCLUDED IN THE TAMARA AIRBAG RECALL OR NOT. MY CLUTCH HAS BEEN REPLACED SEVERAL TIMES DUE TO SUDDEN ACCELERATION WHEN STOPPED OR SLOWING DOWN.: IT'S THE POWERSHIFT TRANSMISSION. MY DOOR LATCHES WERE REPLACED PER FORD RECALL. NEW REAR ENGINE MAIN SEAL REPLACED 7/12/17. VEHICLE HAS ONLY 32,746 MILES ON IT. TIRES ALREADY HAD TO BE REPLACED.

Air Bags
Filed Jul 11, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT EXPERIENCED A STEERING FAILURE WHILE DRIVING 45 MPH, IN WHICH THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Jul 11, 201792,000 milesVA

STARTED WITH HORN AND TAIL LIGHT INTERMITTENTLY NOT WORKING. THEN INTERMITTENTLY AS YOU ARE DRIVING THE CAR SHUTS OFF WITH NO WARNING. THIS IS A MAJOR SAFETY ISSUE! EVERYTHING LOCKS UP AND YOU ATTEMPT TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. ALL DASH LIGHTS WORK BUT CAR WON'T START. FOUND SAME COMPLAINTS ON INTERNET AND YOUTUBE BUT NO RECALL. TOOK TO LOCAL FORD DEALER AND THEY CANNOT FIND THE ISSUE. THE DIAGNOSTIC MACHINE DID NOT ISSUE A CODE. I EXPLAINED IN DETAIL THE ISSUE AND ASKED FOR DOCUMENTATION OF THE ISSUE. THE PAPER THEY GAVE ME SAID RUNS ROUGH WHEN AC IS ON. I SAID THAT IS NOT THE ISSUE. THEY SAID DON'T WORRY THE TICKET IS STILL OPEN IN THE SYSTEM. I ASKED IF THEY COULD PUT A READER ON THE CAR WHILE DRIVEN TO CATCH THE DIAGNOSTIC CODE AND THEY SAID NO. SO I AM IN SAME SITUATION AS OTHER OWNERS WHERE MY SAFETY AND OTHERS ARE AT STAKE EACH TIME THIS CAR SHUTS OFF. ALSO DEALER SAID THEY H HORN WITH A SCREWDRIVER TO MAKE IT WORK FOR NOW. SO NO HORN, TAIL LIGHT AND CAR SHUTTING OFF INTERMITTENTLY ARE SERIOUS SAFETY ISSUES. FORD NEEDS TO RECALL THIS PROBLEM AND FIX IT!

Unknown or Other
Filed Jul 10, 201797,856 milesAL

THE HANDS-FREE PHONE SYSTEM (SYNC) MALFUNCTIONS AND STOPS WORKING CAUSING UNEXPECTED DISTRACTION TO THE DRIVER. WARRANTY IS EXPIRED, ALTHOUGH FORD EXTENDED THE WARRANTY FOR THIS ISSUE ON OTHER FORD VEHICLES.

Vehicle Speed Control
Filed Jul 10, 201765,000 milesOH

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ACCELERATING, THE VEHICLE SHOOK WITHOUT WARNING AND THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT NOTIFIED. THE CONTACT MENTIONED THAT HE HAD THE CLUTCH REPAIRED PER AN UNKNOWN RECALL A YEAR AGO, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. *JS

Steering
Filed Jul 10, 201738,000 milesNV

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE POWER STEERING FAILED AND THE STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FLUID NEEDED TO BE FLUSHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000.

Steering
Filed Jul 10, 201783,340 milesTN

WHILE OUT OF TOWN AND ATTEMPTING TO REVERSE MY VEHICLE IN A PARKING LOT, MY POWER STEERING STOPPED WORKING AND MY STEERING WHEEL LOCKED UP. I WAS UNABLE TO MOVE THE STEERING WHEEL AND GOT A MESSAGE SAYING "STEERING ASSIST FAULT. SERVICE REQUIRED". FORTUNATELY, I WAS ABLE TO TURN OFF MY VEHICLE AND RESTART IT WITHOUT THE ERROR MESSAGE COMING BACK. WHILE DRIVING HOME ON THE HIGHWAY THAT NIGHT, I FELT THE CAR WAS HAVING DIFFICULTIES WHILE IDLING, FELT IT WAS ABOUT TO STALL SEVERAL TIMES AND WAS EXTREMELY FEARFUL THAT THE STEERING WOULD GO OUT SUDDENLY AGAIN. I TOOK MY VEHICLE INTO FORD THE NEXT DAY AND LEARNED THAT THE STEERING SYSTEM NEEDED REPLACED. THE SERVICE MANAGER SAID IT WAS COMPLETELY UNSAFE TO DRIVE HOME BEFORE A MORE THAN $1,700 REPAIR AND SAID THE STEERING COULD GO OUT AT ANYTIME. DUE TO SEVERAL OTHER RECALLS AND ISSUES WITH MY TRANSMISSION AND OTHER ELECTRICAL COMPONENTS OVER THE PAST FIVE YEARS, I CONTACTED THE CORPORATE FORD CUSTOMER SERVICE AND ASKED FOR A SOLUTION. THEY REFUSED TO ASSIST ME WITH ANY TYPE OF DISCOUNT OR FINANCIAL ASSISTANCE FOR THE $1,200 PART THAT SHOULD NOT BE SUDDENLY GOING OUT IN A FIVE YEAR OLD VEHICLE. THEY ALSO REFUSED TO TAKE ANY OWNERSHIP OVER THE MANY, MANY RECALLS ON MY VEHICLE AND MY FEARS REGARDING THE SAFETY OF THE VEHICLE. DUE TO THE OTHER RECALLS THAT FORD HAS HAD OVER STEERING CONCERNS IN RECENT YEARS, I AM EXTREMELY SCARED THAT MY CAR IS UNSAFE EVEN AFTER THE REPAIR DUE TO SEVERAL KNOWN PROBLEMS IN CARS AND PARTS THAT FORD MAKES

Electrical System
Filed Jul 9, 201718,704 milesAL

DRIVER WINDOW WAS SLOW TO GO UP AND DOWN THEN FINALLY QUIT WORKING ALL TOGETHER. TOOK IT TO DEALERSHIP IN TALLASSEE ALABAMA. BEN ATKINSON FORD WHICH IS NOW TALLASSEE AUTO. I WAS TOLD IT WOULD COST ME $275. TO HAVE IT FIXED.

Structure › Body
Filed Jul 9, 201747,604 milesAL

LEFT REAR DOOR WILL NOT CLOSE AND LATCH. I CAN PULL DOOR OPEN WITHOUT PULLING HANDLE. I ALSO GET WARNING FOR DRIVER SIDE REAR DOOR AJAR. I NOTICED IT AJAR WHEN I WALKED BY IT AND TRIED TO CLOSE IT. IT WOULD NOT LATCH AND STAY CLOSED.

Power Train
Filed Jul 8, 201785,000 milesSC

CAR ALWAYS SHUDDERS WHEN ACCELERATING FROM STATIONARY ZERO MPH. THIS CAR HAS A SEL OPTION AND IS DRIVEN ONLY IN AUTOMATIC TRANSMISSION. I HAVE NEVER USED THE SEL OPTION! THE SHUDDER CAUSES SLOPPY ACCELERATION DELAYS FROM ZERO STARTS, LIGHTS AND STOP SIGNS, JUST LIKE A MANUAL SHIFT BEING DRIVEN BY A DRIVER UNSKILLED CLUTCH/SHIFT COORDINATION. THE SAME THING OCCURS WHEN BRAKING FOR A LIGHT, THEN AT LOW SPEED, THE LIGHT TURNS GREEN AND YOU CHANGE TO ACCELERATING INSTEAD OF COMPLETELY BECOMING STATIONARY.

Power Train
Filed Jul 8, 201794,470 milesSC

ON LONG TRIPS (OVER 160 MILES) WITH CONSISTENTLY HIGH SPEEDS, THE ENGINE TORQUE AND TACHOMETER GAUGE LEVEL RISES/WHINES, INDICATING A SHIFT SHOULD BE MADE IN THE AUTOMATIC TRANSMISSION, BUT THE AUTOMATIC TRANSMISSION LAGS BEHIND, CAUSING THE HOVER/FORWARD STALL DUE TO ENGINE TORQUE, MUCH LIKE WHEN YOU INCREASE THE TORQUE CAUSING THE ENGINE TO "ROAR" BEFORE SHIFTING IN A MANUAL TRANSMISSION. THIS USUALLY HAPPENS WHILE ACCELERATING ON HIGHER SPEED ROADS AND HIGHWAYS AT HIGHER SPEEDS, USUALLY 40-70 MPH RANGE AND MOSTLY WHEN ON A LONG TRIP W/O STOPPING, EXCEPT FOR GAS. CAR IS ALWAYS IN MOTION AND THERE IS NO CHANGE IN ENGINE TEMP AND NO WARNING LIGHTS LIT.THIS PROBLEM HAS OCCURRED MANY TIMES IN THE PAST 18 MONTHS. THE DATE INDICATED WAS THE MOST RECENT DATE.

Power Train
Filed Jul 7, 2017OH

CAR SHUDDERS FAILED MULTIPLE TIMES TAKEN TO FORD DEALER FOR RECALLS CLOTHES REPLACED FLASHED TCM MODULE MULTIPLE REPAIRS BY DEALER AND SERVICED BY DEALER ALSO PURCHASED SERVICE PROGRAM FOR VEHICLE ALL DOCUMENTED HAD TO GET TOWED TO DELEARSHIP BECAUSE OF STATIONARY FAILURE SAID NOT TO DRIVE

Power Train
Filed Jul 7, 2017NY

CAR JERKS AND BUCKS WHEN PROCEEDING FROM STOP TO ACCELERATING. IT'S BEEN DOING THIS FOR THE LAST YEAR OR SO AND SEEMS TO BE GETTING WORSE. I HAVE ONLY 25000 MILES ON THE CAR.

Electrical System
Filed Jul 6, 201796,000 milesPA

I HAD MY CAR TOWED TO MY MECHANIC BECAUSE OF IT HAS BEEN NOT STARTING/HESITATING TO START WHEN IN PARK. I ALSO TRIED SWITCHING TO NEUTRAL AND ATTEMPTED TO START AND GOT NOTHING. MY MECHANIC RAN A DIAGNOSTIC TEST AND ITS COMING UP WITH A SECURITY CODE ISSUE STATING MY KEY DOES NOT READ BUT WILL START SEVERAL MINUTES AFTER ATTEMPT. THIS HAS JUST RANDOMLY STARTED HAPPENING AND I HAVE READ MULTIPLE COMPLAINTS IN FORD FORUMS STATING THE SAME SITUATION. ALL LIGHTS ON DASH AND RADIO COME ON BUT CAR HAS NO NOISE AND REFUSES TO START. I THOUGHT IT WAS MY BATTERY OR STARTER AND MY MECHANIC HAS CONFIRMED THAT IT WAS NEITHER. I TRIED CONTACTING THE FORD DEALERSHIP WHERE I BOUGHT THIS CAR AND THEY REFUSE TO FIX IT OR EVEN ACKNOWLEDGE THE ISSUE. THIS MAKE HAS HAD MORE ISSUES THAN I HAVE EVER HAD WITH ANY VEHICLE I HAVE EVER OWNED. FORD NEEDS TO STEP UP BECAUSE THIS IS RIDICULOUS. MY HUSBAND HAS THE SAME VEHICLE AND HIS TRANSMISSION IS ALSO ON NATIONWIDE RECALL BACKORDER FOR THE SAME MAKE AND MODEL. THEY SHOULD HAVE HAD A WARNING FOR CONSUMERS THAT THIS WAS A TERRIBLE PRODUCTION YEAR.

Steering
Filed Jun 29, 2017100,407 milesNY

MY CAR HAD ABSOLUTELY NO WARNING SIGNS OF ANY STEERING ISSUES. I DROVE TO THE TANNING BED WITH NO PROBLEM AND WHEN I CAME OUT AND STARTED MY CAR THE "SERVICE ALERT" CAME UP SAYING "STEERING ASSIST FAULT SERVICE REQUIRED." MY CAR HAD BEEN STATIONARY FOR MAYBE 20 MINUTES. I TRIED BACKING OUT OF MY PARKING SPOT AND IT WAS EXTREMELY DIFFICULT TO TURN THE WHEEL. I WAS ABLE TO DRIVE HOME- MY ARMS WERE VERY SORE BY THE TIME I PULLED IN THE DRIVEWAY. I CALLED FORD THIS MORNING TO INQUIRE ABOUT THIS ISSUE AND WAS ADVISED IT SOUNDS LIKE A LEAK IN MY STEERING SYSTEM BUT THE CAR IS SAFE TO DRIVE. MY BIGGEST CONCERN, ASIDE FROM HOW MUCH THIS IS GOING TO COST ME, IS THAT THEY SAID IT WAS SAFE TO DRIVE?! IF SOMEONE OR SOMETHING WERE TO PULL OUT IN FRONT OF ME OR I NEEDED TO SWERVE OUT OF THE WAY FOR ANY REASON IT WOULD LITERALLY BE IMPOSSIBLE TO DO SO.

Unknown or Other
Filed Jun 28, 201750,000 milesTN

I OWN A 2012 FORD FOCUS I BROUGHT IT BRAND NEW AND DROVE IT OFF THE LOT. THIS CAR HAS BEEN IN THE DEALERSHIP 3 TIMES FOR THE TRANSMISSION BUT IT IS STILL WORSE THAN DRIVING A MANUAL!!! I WAS NOTIFIED MONTHS AND MONTHS AGO THAT THERE IS A RECALL FOR THE DOOR LATCHES. I HAVE CALLED SEVERAL TIMES TRYING TO FIND OUT THE LATEST INFO ON THE RECALL. NOT TO MY SURPRISE NO ONE FROM FORD HAS BOTHERED TO CALL ME BACK!!! I HAVE MY FAMILY IN THIS CAR AND I DO NOT WANT ANY OF THEM POPPING OUT!!! SHAME ON FORD FOR SELLING THESE CARS.

Power Train
Filed Jun 26, 201787,000 milesME

I WAS DRIVING MY 2012 FORD FOCUS OUT OF TOWN WHILE I WAS AWAY FOR WORK AND THE CLUTCH WENT WHILE I WAS DRIVING AND ALMOST CAUSED ME TO GO OFF THE ROAD.

Power Train
Filed Jun 26, 201719,000 milesCA

STOP SAFELY NOW - FORD FOCUS ELECTRIC I HAVE HAD THIS FORD FOCUS SINCE NEW AND HAVE HAD AT LEAST 5 INCIDENTS OF "STOP SAFELY NOW" WARNING WHICH RENDERS THE CAR POWERLESS FOR AT LEAST A FEW MINUTES. THIS HAS OCCURRED IN SITUATIONS SUCH AS IN LEFT HAND TURN LANES WHICH IS A HAZARD TO ME AND OTHER CARS. FORD DID A RECALL -- CUSTOMER SATISFACTION PROGRAM 15N03 AND 15B23 WHICH WAS AN INSPECTION OF THE HIGH VOLTAGE WIRE HARNESS. THIS INSPECTION WAS PERFORMED ON 10/26/2016. THERE WAS ANOTHER OCCURRENCE ON MAY 1, 2017, AFTER THIS INSPECTION. MY WIFE WAS TURNING LEFT ON A BUSY STREET AND GOT THE MESSAGE "STOP SAFELY NOW". SHE COULD NOT OPERATE THE VEHICLE FOR ABOUT 5 MINUTES. I DON'T FEEL SAFE OPERATING THIS VEHICLE AND MY WIFE REFUSES TO DRIVE IT.

Visibility/Wiper
Filed Jun 26, 201760,000 milesGA

WHEN I STARTED THE CAR, THE WINDSHIELD WIPERS CAME ON. THE WIPER SWITCH WAS IN THE OFF POSITION. THE WIPERS WOULD NOT STOP. I TURNED THE CAR OFF, AND THE WIPERS WERE STILL GOING. I HAD TO REMOVE THE FUSE TO GET THEM TO STOP. WHEN I PUT THE FUSE BACK IN, THE WIPERS WOULDN'T COME ON. I DROVE ABOUT 5 MILES AND THE WIPERS CAME ON AGAIN AND I HAD TO STOP AND TAKE THE FUSE OUT AGAIN.

Steering
Filed Jun 24, 201765,000 milesNY

I LOST POWER STEERING WITHOUT WARNING WHILE DRIVING MY SON TO SON TO SCHOOL. YOU CAN STILL STEER THE CAR BUT BARELY AND I AM A 200LB MAINTENANCE MAN. BROUGHT IT TO THE FORD DEALER AND IT IS GOING TO COSTS 1700 TO FIX. I HAVE READ MANY OTHER 2012 FOCUS OWNERS HAVE HAD THE SAME PROBLEM. VERY SURPRISED IT IS NOT COVERED UNDER A SAFETY RECALL AS IT HAPPENS WITHOUT WARNING AND MAKES MANEUVERING THE CAR ALMOST IMPOSSIBLE.

Steering
Filed Jun 22, 2017OK

I'VE HAD MY FORD FOCUS FOR 6 MONTHS. I'VE EXPERIENCED RECALLS ON THE TRANSMISSION WHICH I HAVE FIXED. NOW MY STEERING ASSIST FAULT LIGHT IS ON AND MY POWER STEERING WENT OUT COMPLETELY WHILE TURNING INTO MY DRIVEWAY. THIS IS A MAJOR ISSUE. I HAVE NOTICED THAT OTHER PEOPLE HAVE THE SAME ISSUE AND MANY PEOPLE HAVE BEEN IN HORRIBLE ACCIDENTS. WHAT IF THIS WAS TO HAPPEN TO ME AND MY CHILDREN? IT WOULDN'T JUST AFFECT OUR LIVES BUT ALSO OUR LOVED ONES. I WOULD LOVE TO KNOW IF THERE IS A RECALL ON THIS OR THERE IS AN ABILITY TO GET MY MONEY BACK ON THE CAR.

Power Train
Filed Jun 21, 201751,691 milesFL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE RPMS ACCELERATED. ADDITIONALLY, THE CLUTCH WAS SLIPPING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FORD OF CLERMONT LOCATED AT 1101 E HIGHWAY 50 CLERMONT, FL 34711 800-313-9787) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE, ELECTRONIC CONTROL MODULE, AND CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER OPENED CASE NUMBER: CAS12559345 AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE MILEAGE WAS 51,691.

Steering
Filed Jun 21, 201795,000 milesLA

WHILE STATIONARY, THE STEERING POWER ASSIST FAILURE WARNING LIGHT CAME ON AND THE CAR WAS ALMOST IMPOSSIBLE TO PULL OUT OF THE DRIVEWAY. THIS IS THE SECOND TIME THIS HAS OCCURRED.

Steering
Filed Jun 20, 201770,000 milesMN

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ABILITY SEIZED AND THE POWER STEERING ASSIST MESSAGE REMAINED ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC (JOE MILLER MODERN GARAGE IN MANKATO, MINNESOTA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED AND NEEDED REPLACEMENT. THE FAILURE OCCURRED ON MAY 13, 2017, BUT WENT AWAY AFTER TURNING THE VEHICLE ON AND OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Steering
Filed Jun 20, 201735,000 milesFL

VEHICLE LOOSES STEERING ASSIST WHEN BACKING UP OR MOVING FORWARD (INTERMITTENT PROBLEM). VEHICLE HAS ONLY 35,000 MILES. CONCERNED ABOUT SAFETY AND LACK OF STEERING BACK UP SYSTEM. TOOK VEHICLE TO DEALER AND THEY CHARGED US $2,000 TO REPLACE THE ELECTRIC STEERING GEAR. MANY OWNERS OF THIS MODEL/YEAR VEHICLE ARE EXPERIENCING SAME COMPLAINT AND ARE CONCERNED ABOUT POTENTIAL SAFETY AND EXPOSURE TO ACCIDENTS.

Power Train
Filed Jun 20, 201778,000 milesSC

HELP ME UNDERSTAND WHY THE NHTSA HAS NOT FORCED A RECALL CONCERNING THE MAJOR ISSUES FOUND WITH THESE TRANSMISSIONS? HAS FORD PULLED THE WOOL OVER THE EYES OF NHTSA JUST AS THEY HAVE WITH THEIR VERY OWN CUSTOMERS? MY CAR SITS AT THE DEALERSHIP BECAUSE IM NOT CONVINCED THE MECHANIC HAS DETERMINED THE TRUE CAUSE OF THE TRANS TO CAUSE A LOSS OF POWER WHILE I WAS DRIVING ABOUT 20-25MPH THE TRANS SEEMED TO SLIP INTO NEUTRAL BUT WHEN PRESSING THE GAS PED THE ENGINE WOULDNT REV NOR WOULD THE CAR GO ANY FASTER. I WAS 1/4 MILE FROM MY HOUSE & TURNED AROUND TO GO BACK, I SHUT THE CAR OFF & BACK ON, THE ENGINE REVVED & BACK TO IDLE, I PUT IN REVERSE & IT HESITATED TO MOVE BUT DID, I PUT IN FORWARD & IT REVVED UP 2X AGAIN WHILE I TO COAST TO MY DRIVEWAY. MY CAR HAS SHUDDERED AT TIMES & SEEMED TO HESITATE TO KNOW WHAT GEAR TO GO INTO ALTHOUGH I FIGURED IT TO BE NORMAL SINCE I OWNED THE CAR SINCE 9/2016 & THE MORE I DROVE THE MORE I ASSUMED IT WAS A TYPE OF TRANS THAT ACTED LIKE A MANUAL WHEN IT CHANGED GEARS, I HAVE ONLY RECENTLY LEARNED OF ALL THE MAJOR PROBLEMS WHILE DOING RESEARCH. I AM CONCERNED FOR MY SAFETY AFTER READING JUST A SMALL AMOUNT OF CUSTOMER COMPLAINTS. THE CHECK ENGINE LIGHT WAS ON WHEN I EXPERIENCED THE LOSS OF POWER AND CODES P2831 P2832 & P287B WERE PRESENT. THE MECHANIC SAID THE "MECHANICAL MECHANISM" IS "STUCK" KEEPING THE CLUTCH APPLIED. HE MADE THIS ASSUMPTION WITH THE TRANSMISSION STILL INSTALLED & NOT CHECKING THE INTERNAL COMPONENTS; HE MUST BE PRETTY DARN GOOD

Visibility/Wiper
Filed Jun 19, 2017105,000 milesNJ

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TURNED ON, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE WIPERS EVENTUALLY SLOWED AND STOPPED FUNCTIONING INDEPENDENTLY. THE FAILURE CONTINUED TO RECUR EVEN WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST AS THERE WAS NO RECALL ON THE VEHICLE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 12V149000 (VISIBILITY). THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Steering
Filed Jun 19, 201780,000 milesWI

I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70 MPH AND THE STEERING ASSISTANCE MALFUNCTION MESSAGE SUDDENLY SHOWED UP ON THE DISPLAY AND THE STEERING WHEEL BECAME EXTREMELY TIGHT TO TURN. RESTARTING THE CAR DID NOT FIX THE ISSUE.

Power Train
Filed Jun 19, 201798,500 milesMD

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE "TRANSMISSION MALFUNCTION SERVICE NOW" INDICATOR ILLUMINATED. THE VEHICLE HESITATED AND FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO ACADEMY FORD (13401 BALTIMORE AVE, LAUREL, MD 20707) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND TRANSMISSION CLUTCH FAILED AND NEEDED TO BE REPLACED. THE MODULE WAS REPAIRED, BUT THE CLUTCH WAS NOT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ISSUE WAS "IN THE PROCESS OF BEING RECALLED" AND TRANSFERRED THE CONTACT DIRECTLY TO NHTSA FOR A "STATUS UPDATE." THE APPROXIMATE FAILURE MILEAGE WAS 98,500.

Steering
Filed Jun 16, 2017108,000 milesCA

MY CAR WAS PARKED. WHEN I TRIED STARTING IT UP. THE WHEEL LOCKED AND I RECEIVED A MESSAGE THAT STATED "STEERING ASSIST FAULT, SERVICE REQUIRED". I TRIED TO RESTART THE CAR MANY TIME AND THE MESSAGE CONTINUED TO APPEAR,

Electronic Stability Control (esc)
Filed Jun 15, 201733,000 milesVA

DRIVING (STRAIGHT) ON A HIGHWAY GOING 55. CAR SLOWS DOWN TO CRAWL, MAKING GRINDING NOISE, ERROR MESSAGE APPEARS "PARKING AID MALFUNCTION". WAS ABLE TO PULL TO SIDE OF ROAD, PUT IN PARK AND CUT OFF IGNITION. WOULD NOT RESTART. DASHBOARD STILL SAYS CAR IS IN DRIVE.

Electrical System
Filed Jun 15, 20171,473,641 milesNC

THE STEERING WHEEL LOCKS UP AND WON'T TURN THIS HAS HAPPENED WHILE DRIVING AND WHEN I JUST START THE CAR. I CAN PUT MY KEY IN THE IGNITION AND ALL THE LIGHTS, RADIO, AND CHIME WORKS, BUT THE CAR WON'T START. I HAD IT CHECKED WHEN I GOT IT STARTED AND THE BATTERY WAS FINE AND THE ALTENATOR WAS FINE AND SO WAS MY STARTER. I HAVE BEEN HAVING PROBLEMS WITH MY CAR FOR THE PAST 4 YEARS PLEASE HELP.

Unknown or Other
Filed Jun 13, 201750,000 milesPA

TRANSMISSION BUCKING, POPPING AND REVVING HIGH WITH NO ACCELERATION WHILE IN MOTION IN 1ST GEAR CHANGING TO 2ND GEAR AND 2ND TO 3RD GEAR. THE VEHICLE HAD TOTAL LOSS OF ACCELERATION WHILE TURNING ONTO A ROAD BY MY HOUSE FROM A FULL STOP. THE SPORT MODE ON THE GEARSHIFT LEVER DOES NOT LIGHT UP AND IS NOT ABLE TO USE. TRANSMISSION PROBLEMS ARE MOSTLY IN LOWER GEARS. THIS VEHICLE ALWAYS HAD SMALL TRANSMISSION PROBLEMS BUT THIS HAS GONE TO A DANGEROUS POINT. I HAVE MADE AN APPOINTMENT WITH MY FORD DEALER, TODAY IS 6/13/17. THEY CANNOT GET ME IN TO SEE THE VEHICLE UNTIL 6/19/17. WHILE THE AC IS ON, THE VEHICLE ALWAYS HAD ISSUES ACCELERATING ON AN SLIGHT INCLINE. I JUST ALWAYS ASSUMED THAT IT WAS JUST THE WAY THE VEHICLE WAS BUT IT APPEARS THAT IT WAS JUST A SYMPTOM OF AN ISSUE THAT HAS SHOWN UP LATER ON.

Electrical System
Filed Jun 12, 201720,750 milesMI

WITH LESS THAN 21K MILES ON THE CAR AND THE ALTERNATOR, IT SEIZED UP, TORE THE PULLEY OFF, AND SHREDDED THE BELT AND LEFT MY CAR DEAD. I WAS DRIVING ON THE FREEWAY AND HEARD A METALLIC GRINDING AND JINGLING SOUND. HAD I NOT BEEN ABLE TO EXIT WHEN I DID, I MIGHT NOT HAVE BEEN ABLE TO SAFELY NAVIGATE MY CAR TO A STOP. FORD IS REFUSING TO ADMIT THAT IT WAS THEIR MANUFACTURING THAT WAS RESPONSIBLE FOR THIS. THEY DID NOT COVER IT UNDER ANY OF THE REMAINING WARRANTIES ON THE CAR. MY DAD WORKS IN THE AUTO INDUSTRY AND HE WAS TELLING ME THAT THEY TEST THE ALTERNATORS THAT HIS COMPANY MAKES TO LAST 150K MILES AND THAT THIS SHOULD NOT HAVE FAILED THE WAY THAT IT DID.

Visibility › Sun/Moon Roof Assembly
Filed Jun 12, 2017NY

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION SLIPPAGE, SUNROOF LEAKAGE AND REQUESTS A REPURCHASE. *LD THE MANUFACTURER ADVISED DUE TO THE AGE AND MILEAGE OF THE VEHICLE THEY WOULD NOT BE ABLE TO REVIEW THE VEHICLE FOR REPURCHASE OR REPLACEMENT. *JS

Fuel/Propulsion System
Filed Jun 9, 201796,000 milesFL

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE MIDWAY FORD DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK COLLAPSED AND THE FUEL VALVE WAS DAMAGED. THE FUEL TANK AND FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: CAS12489026. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Fuel/Propulsion System
Filed Jun 9, 2017119,000 milesSC

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (PRECISION AUTO CARE IN CHARLESTON, SOUTH CAROLINA) WHO DIAGNOSED THAT MULTIPLE CODES LEADING TO THE FUEL SYSTEM READER WERE INACCURATE; THEREFORE, THE VEHICLE WAS OUT OF FUEL. THE FUEL TANK NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

Power Train
Filed Jun 9, 201750,000 milesWA

TRANSMISSION CONTINUALLY FALTERS AND SENSORS GIVE OUT. LITERALLY GAVE OUT WHILE I WAS DRIVING DOWN THE MIDDLE OF THE ROAD. LUCKILY THERE WASN'T ANY ONCOMING TRAFFIC. THIS ISN'T THE FIRST TIME THE TRANSMISSION HAS FALTERED, BUT IT WAS THE MOST SEVERE INSTANCE. OTHER INSTANCES OCCURRED WHILE DRIVING ALSO. OTHERS HAVE EXPERIENCED THIS AS WELL: HTTP://WWW.WTAE.COM/ARTICLE/INVESTIGATION-FINDS-HUNDREDS-OF-COMPLAINTS-ABOUT-FORD-TRANSMISSIONS-1/7464893 HTTP://WWW.CARCOMPLAINTS.COM/FORD/FOCUS/2012/TRANSMISSION/ HTTP://WWW.FOCUSFANATICS.COM/FORUM/MK3-TSB-RECALL-PROBLEMS-ARCHIVE/411722-2012-TRANSMISSION-SHUDDER-ISSUE-EXPLAINED.HTML HTTP://WWW.LEMONLAW.COM/WORDPRESS/FORD-FOCUS-TRANSMISSION-PROBLEM/

Fuel/Propulsion System
Filed Jun 8, 201758,000 milesTX

MY VEHICLE'S FUEL TANK IS COMPRESSING DUE TO A FAULTY VACUUM PURGE VALVE REQUIRING A NEW TANK, FUEL PUMP AND PURGE VALVE. THIS ISSUE HAS CAUSED MY VEHICLE TO STALL IN FREEWAY TRAFFIC AND IN STOP AND GO TRAFFIC. THE FUEL TANK IS ALSO NOT ACCURATELY READING INCORRECTLY, YOU ARE NOT ABLE TO TELL HOW MUCH GAS YOU HAVE WITH THH INDICATOR. . FORD FOCUS- 2012, 58K MILES

Electronic Stability Control (esc)
Filed Jun 8, 2017150,000 milesMS

CAR WAS RUNNING FINE THEN TURNED IT OFF AND 10 MINUTES LATER WOULD NOT CRANK. CAR WILL NOT START.YOU CAN JUMP START IT AND IT STARTS. NOW CUT IT OFF WANT CRANK

Steering
Filed Jun 7, 20176,700 milesCA

THERE WAS A POWER STEERING FAILURE WHEN BACKING OUT OF PARKING SPOT. DEALER INDICATED THAT THERE IS A POWER STEERING ISSUE THAT COULD IMPACT SAFETY (STRANDING THE VEHICLE IN PARKING LOTS OR LOSS OF CONTROL AT SPEED).

Steering
Filed Jun 7, 201767,000 milesCA

THERE WAS A POWER STEERING FAILURE WHEN BACKING OUT OF PARKING SPOT. DEALER INDICATED THAT THERE IS A POWER STEERING ISSUE THAT COULD IMPACT SAFETY (STRANDING THE VEHICLE IN PARKING LOTS OR LOSS OF CONTROL AT SPEED).

Steering
Filed Jun 7, 201767,000 milesCA

THERE WAS A POWER STEERING FAILURE WHEN BACKING OUT OF PARKING SPOT. I WAS UNABLE TO TURN THE WHEEL, RESULTING IN BLOCKED TRAFFIC, AND DISRUPTION TO OTHER DRIVERS IN THE PARKING LOT. MANAGED TO DRIVE CAR (IN STRAIGHT LINE, BACK TO EARLIER PARKING SPACE). DEALER INDICATED THAT THERE IS A POWER STEERING ISSUE THAT COULD IMPACT SAFETY (STRANDING THE VEHICLE IN PARKING LOTS OR LOSS OF CONTROL AT SPEED).

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Focus → · Every Focus year → · How the figures are calculated →