Page 4 of 5 · complaints 151–200 of 229

2009 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Air Bags
Filed Dec 8, 201244,000 milesSC

MY 2009 FOCUS SES WAS SEEN BY THE DEALER FOR THE AIRBAG LIGHT BEING CONSTANTLY ON IN NOVEMBER 2011. THEY REPLACED THE PASSENGER SIDE AIRBAG MODULE. THIS WINTER (2012) THE AIRBAG LIGHT HAS COME ON AGAIN. IT APPARENTLY HAS SOMETHING TO DO WITH HOT/COLD TEMPS. *TR

Wheels
Filed Nov 20, 201222,000 milesAZ

FORD MANUFACTURE THE FOCUS WITH A 2 DEGREE NEGATIVE CAMBER. THIS MAKES YOUR REAR TIRES GO DEFECTIVE AS FAST AS 10,000 MILES ESPECIALLY IF YOU DON'T ROTATE YOUR TIRES VERY OFTEN. YOU CAN GET AN ALIGNMENT EVERY MONTH AND IT WILL NOT FIX THE DEFECT. I HAVE 24,000 MILES ON MY FOCUS AND I HAVE MY THIRD SET OF TIRES ON IT. I'VE DID THE RESEARCH. AN ALIGNMENT SHOP HERE IN WARRENSBURG MO FOUND THE PROBLEM AND FIXES AROUND 4-5 FORD FOCUS A MONTH. THEY PUT IN A KIT THAT BRINGS THE CAMBER WITHIN A FRACTION OF A INCH WHICH WILL GIVE YOU ABOUT 3 TIMES THE LIFE SPAN OF THE TIRES. THE DON'T HAVE THE ABILITY TO ZERO THE CAMBER. IF YOU DON'T GET THIS DONE, YOU WILL BE BUYING TIRES LIKE I DID EVERY YEAR. I DID MAKE A COMPLAINT TO MY DEALER AND THE FORD COMPANY ITSELF WITH NO HELP SO I SENT MY COMPLAINT TO THE NATIONAL HIGHWAY SAFETY DEPARTMENT WHICH INVESTIGATES SAFETY ISSUES AND FORCES AUTO COMPANIES TO FIX DEFECTS WITH A RECALL. NEED FOLKS LIKE YOU TO DO THE SAME. THE LAST SET OF REAR TIRES I TOOK OFF SCARED ME. IT WAS SO CLOSE OF COMING APART. MY COMPLAINT IS THE SAME AS THIS GUYS COMPLAINT I POSTED ABOVE. I HAD TO CHANGE MY FIRST SET OF TIRES ON MY BRAND NEW 2009 FORD FOCUS AT 22,000 MILES DUE TO SEVERE CUPPING, MY SECOND SET AT 38,000 MILES, AND MY THIRD SET AT 60,000 MILES. I TOOK IT TO FORD DEALER THE FIRST TIME AND WAS TOLD IT A KNOWN DEFECT ISSUE OF THE REAR CAMBER BUT NO RECALL. TO FIX IT YOU HAVE TO PAY FOR AM APPROXIMATELY $400 KIT AS DESCRIBED ABOVE. IF YOU CONTINUE TO DRIVE IT AN

Suspension
Filed Nov 9, 201225,000 milesOH

TL* THE CONTACT OWNS A 2009 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT NOTICED A HUMMING SOUND COMING FROM THE REAR OF THE VEHICLE. ADDITIONALLY, THE CONTACT NOTICED A VIBRATION IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE DRIVER AND PASSENGER REAR TIRES WOULD HAVE TO BE REPLACED AND AN ALIGNMENT WOULD HAVE TO BE PERFORMED. AFTER THE REPAIR, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE REAR TIRES WERE REPLACED TWICE. THE CONTACT STATED THAT THE TIRES WERE WEARING EXCESSIVELY FROM THE INSIDE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Electrical System
Filed Nov 7, 201242,500 milesGA

(COMPLAINT #1) TURNING VEHICLE KEY TO START POSITION GLIDES RATHER THAN "CLICKS" TO EACH POSITION. IGNITION KEY FEELS AND SOUNDS LIKE IGNITION TUMBLERS ARE STRIPPED. DELAY BETWEEN START AND VEHICLE ENGINE ACTUALLY STARTING WHEN KEY GLIDES TO START POSITION. THIS DELAY IS A SIGN THAT VEHICLE WILL NOT START DUE TO FAULTY IGNITION PART. COMPLAINT #2 IS BEING SUBMITTED AS A SEPARATE COMPLAINT AND WANTED TO INCLUDE 2ND COMPLAINT WITH THE 1ST ONE - DIFFICULTY IN INSERTING AND REMOVING KEY FROM IGNITION. REPOSITIONING STEERING WHEEL SOMETIMES "LOCKS" AND "UNLOCKS" IGNITION KEYHOLE ALLOWING FOR KEY INSERTION AND KEY REMOVAL. *TR

Electrical System
Filed Nov 7, 201242,500 milesGA

(COMPLAINT #2) DIFFICULTY IN INSERTING AND REMOVING KEY FROM IGNITION. REPOSITIONING STEERING WHEEL SOMETIMES "LOCKS" AND "UNLOCKS" IGNITION KEYHOLE ALLOWING FOR KEY INSERTION AND KEY REMOVAL. COMPLAINT #1 SUBMITTED AS A SEPARATE COMPLAINT AND WANTED TO INCLUDE 1ST COMPLAINT WITH THE 2ND ONE - TURNING VEHICLE KEY TO START POSITION GLIDES RATHER THAN "CLICKS" TO EACH POSITION. IGNITION KEY FEELS AND SOUNDS LIKE IGNITION TUMBLERS ARE STRIPPED. DELAY BETWEEN START AND VEHICLE ENGINE ACTUALLY STARTING WHEN KEY GLIDES TO START POSITION. THIS DELAY IS A SIGN THAT VEHICLE WILL NOT START DUE TO FAULTY IGNITION PART. *TR

Fuel/Propulsion System
Filed Nov 5, 201228,000 milesPA

TRAVELING ON HIGHWAY IN PASSING LANE WITH CRUISE CONTROL ON,NOTICED VEHICLE SLOWING DOWN. APPLIED PRESSURE TO GAS PEDAL,NO ACCELERATION. I HAD TO GET OFF ROAD QUICKLY BECAUSE CAR WAS COMING TO A STOP;ALMOST CAUSED AN ACCIDENT IN DOING SO. VEHICLE IDLED ROUGH AND I HAD NO CONTROL OF ACCELERATION. I SHUT OFF VEHICLE AND WAS ABLE TO START IT UP AGAIN AND HAD ACCELERATION CONTROL AGAIN. TOOK VEHICLE TO FORD DEALER SHIP AND THEY REPLACED THROTTLE BODY. SERVICE TECH STATED THAT THEY HAVE BEEN REPLACING SEVERAL OF THESE THROTTLE BODIES ON FORD VEHICLES LATELY AND THEY EXCEPT A RECALL.MY CONCERN IS THAT THIS COULD HAVE EASILY CAUSED AN ACCIDENT. FORD KNOWS THIS ISSUE EXIST,GET IT RECALLED BEFORE SOMEONE GETS HURT OR KILLED. *TR

Air BagsCrash2 killed
Filed Oct 24, 2012OK

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE DRIVER WAS TRAVELING 80 MPH AND CRASHED INTO ANOTHER VEHICLE. THE FRONT PASSENGER SIDE AIR BAG FAILED TO DEPLOY. BOTH THE DRIVER AND THE PASSENGER WERE KILLED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE.

Power Train
Filed Oct 3, 201270,200 milesPA

ON OCTOBER 1 2012 I WAS DRIVING DOWN MY STREET AT APROX 45 MPH WHEN THE CAR SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. LUCKILY I WAS CLOSE TO HOME AND ABOUT TO COAST DOWN HILL TO MY DRIVEWAY. WHEN I PULLED INTO MY DRIVEWAY THE CAR WAS STILL RUNNING BUT NOT QUIETLY, IT SPUTTER AND WAS QUITE LOUD. I LET IT SIT FOR A DAY AND STARTED IT BACK UP ALL LIGHT ARE OFF, HOWEVER WHILE DRIVING (I LIVE 50 MILES, ONE WAY ALL HIGHWAY DRIVING AT HIGH SPEEDS) TO MY PLACE OF EMPLOYMENT THIS MORNING OCTOBER 03 2012 I NOTICED AT IF I WERE DRIVING AT ANYTHING LESS THEN 60 WHERE MY FOOT WASN'T ON THE GAS I COULD FEEL WHAT SEEM LIKE THE TRAN SLIP.. I HOPE MY CHILDREN ARE NOT IN THE CAR WITH ME SHOULD THIS HAPPEN AGAIN. AND IM PRAYING IT DOESN'T! *TR

Electrical System › Horn
Filed Oct 2, 2012FL

I PURCHASED THE ABOVE VEHICLE IN 2009 NEW. I HAVE DRIVEN IT 43000 MILES SO FAR AND 2 TO 3 MONTHS AGO I STARTED HAVING PROBLEMS WITH THE HORN. THE HORN IS MOUNTED TO THE FRAME RIGHT FRONT TOWARDS THE BOTTOM. RAIN OR WATER HAD MANAGED TO GET INTO THE HORN DUE TO IT'S LOCATION. INSTEAD OF A LOUD SOUND YOU CAN BARELY HEAR IT SINCE WHEN I PULLED IT OFF, IT WAS FULL OF WATER. THIS IS A SAFETY ITEM SINCE IT IS USED TO WARN OTHERS. *TR

Latches/Locks/Linkages
Filed Aug 31, 201253,000 milesMO

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR COULD NOT BE UNLOCKED USING THE REMOTE. THE DOOR COULD ONLY BE OPENED FROM THE INSIDE OF THE VEHICLE. THE REAR PASSENGER SIDE WOULD NOT OPEN FROM THE OUTSIDE OR INSIDE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 53,000.

Power Train
Filed Aug 13, 201281,401 milesCA

I WAS DRIVING HOME FRIDAY AND I NOTICE A LIGHT ON THE LEFT SIDE OF THE DASH AND IT LOOK LIKE A WRENCH, SO AFTER ABOUT 10 MINUTES THE CAR BEGAN TO SLOWDOWN, SO I PRESSED THE ACCELERATION BUT THE CAR WOULD NOT SPEEDUP AND IT ACTED AS THO THE TRANSMISSION WAS SLIPPING SO I WAS ABLE TO COAST TO THE RIGHT LANE AND OVER TO THE SIDE OFF, THE FREEWAY AFTER I STOP THE CAR, THEN I TURN THE ENGINE BACK ON AND THE CAR WOULD DRIVE NORMAL,IF I ACCELERATED SLOWLY IT ACTED LIKE THE TRANS WAS SLIPPING,AND AFTER I GOT HOME I WAS GOING TO BACK THE CAR BUT IT WOULD NOT MOVE WHEN I PLACED THE TRANSMISSION IN REVERSE IT WOULD NOT MOVE., THIS IS A 2009 FORD FOCUS, AND AFTER READING THE REVIEWS ON LINE I SEE THAT I AM NOT THE ONLY THAT THIS HAVE HAPPEN TO, AND THIS IS A VERY DANGEROUS PLACE TO BE IN ON THE FREEWAY DOING 70MPH. AND THIS HAPPENED FORD SHOULD RECALL THIS MOD OF VEHICLES. *TR

Tires
Filed Aug 9, 201228,000 milesSD

I PURCHASED A FORD FOCUS 2009 A YR AGO FROM THE KIA DEALER SHIP IN RAPID CITY SD. THE CAR HAD ABOUT 18,000 MILES ON THE CAR. IT WAS IN EXCELLENT SHAPE. I HAVE HAD THE CAR JUST OVER A YR AND IT HAS 28,000 MILES ON IT. I WAS TRAVELING TO ABERDEEN SD , GOT AN OIL CHANGE AND WAS TOLD THAT ALL 4 TIRES WERE WORE OUT. THE MECHANIC STATED THAT THIS IS USUAL FOR THE FORD FOCUS AND THEY HAVE HAD MANY PROBLEMS WITH THIS VEHICLE. HE TOLD ME THAT I HAVE TO ALIGN THE CAR MORE OFTEN TO AVOID THIS HAPPENING AGAIN AS IT WILL HAPPEN AGAIN. TIRES SHOULD LAST LONGER THAN THIS. I WAS TRAVELING AND COULD HAVE WRECKED MY CAR AS I WAS TOLD THAT THE TIRES WOULD NOT NEED TO BE REPLACED UNTIL AROUND 60,000 MILES. I AM LUCKY I DID NOT CRASH WHEN I WAS TRAVELING. I DID PURCHASE TIRES FOR 600.00 AND WOULD LIKE FORD TO TAKE RESPONSIBILITY FOR THIS DEFECT ON THIS VEHICLE. *TR

Steering
Filed Jul 31, 201235,000 milesAK

IT FIRST STARTED WHEN I WAS DRIVING DOWN THE HIGHWAY AND I STARTED TO FEEL MY STEERING WHEEL SHAKE. NOTHING MAJOR, I JUST THOUGHT IT WAS OUT OF ALIGNMENT. DAYS LATER, I HAD MY FRONT WINDOWS ROLLED DOWN WHEN I WAS PULLING OUT OF MY DRIVE WAY AND I COULD HEAR MY FRONT AND REAR SUSPENSION CREAKING REALLY BAD. AND NOW EVEN WHEN THE CARS TURNED OFF AND NOT MOVING AT ALL ITS STILL MAKING A HIGH PITCHED SCREECHING NOISE COMING FROM THE SUSPENSION NOISE...NO CLUE HOW THAT'S EVEN POSSIBLE. I KNOW ITS NOT COMING FROM THE ENGINE CAUSE THE CARS TURNED COMPLETELY OFF, AND I'VE TESTED IT OUT WITH THE HOOD OPEN TO SEE IF I COULD POSSIBLY HEAR IT BETTER BUT IM STILL HEARING IT FROM THE FRONT AND REAR SUSPENSION AREA. I'VE GOOGLED "FORD FOCUS SUSPENSION PROBLEMS" AND TONS OF OTHER PEOPLE HAVE HAD SIMILAR PROBLEMS WITH THEIR SUSPENSION FROM FOCUSES FROM 2000-2011.I DID MORE READING AND PEOPLES CAMBER WILL START TO CHANGE TO THE POINT WHERE THEY'RE BUYING NEW TIRES EVERY YEAR...IM JUST SAYING I DON'T WANT A FRONT SUSPENSION PART TO BREAK APART DOWN THE HIGHWAY WHEN IM DRIVING 70 AND HAVE ME CRASH INTO A DITCH OR A TRUCK OR SOMETHING LIKE THAT. DEFINITELY SOMETHING TO CHECK OUT. *TR

Vehicle Speed Control
Filed Jul 13, 201213,074 milesOH

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO IDLE HIGH AND ACCELERATED ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER THE FAILURE COULD NOT BE REPLICATED. THE FAILURE RECURRED NUMEROUS TIMES. EACH TIME THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND EXTENDED THE WARRANTY ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 13,074 AND THE CURRENT MILEAGE WAS 33,600.

SuspensionFire
Filed Jul 5, 201220,000 milesAL

TL* THE CONTACT OWNS A 2009 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL AND FRONT END OF THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. IN ADDITION, THERE WAS A STRONG BURNING ODOR INSIDE OF THE VEHICLE. THE SPEED WAS REDUCED AND THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THE FRONT PASSENGER'S SIDE TIRE COMPLETELY DEFLATED. THERE WAS NO FLAMES PRESENT. THE ROADSIDE ASSISTANCE REPLACED THE DEFECTIVE TIRE WITH A SPARE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE SIMILAR. THE TECHNICIAN STATED THE DEFECT WAS RELATED TO FAULTY SUSPENSION. THE REPAIRS WERE PERFORMED ON DIFFERENT OCCASIONS WHICH CONSISTED OF REPLACING THE FRONT LOWER CONTROL ARM, FRONT RACK AND PINION. IN ADDITION, A FOUR WHEEL ALIGNMENT AND CAMBER KIT INSTALLATION WAS PERFORMED. THE FAILURE RECURRED AFTER THE REPAIRS. THERE WERE A TOTAL OF SIX SET OF TIRES REPLACED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNAVAILABLE.

Electrical System › Ignition
Filed Jul 3, 201220,028 milesMI

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE KEY COULD NOT BE INSERTED INTO THE IGNITION. AFTER TRYING MANY TIMES, THE KEY WAS FINALLY ABLE TO BE INSERTED INTO THE IGNITION TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER ADVISED THAT THEY HAD TO REPLACE THE IGNITION LOCK MODULE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,028 AND THE CURRENT MILEAGE WAS 21,500. UPDATED 08/03/12*LJ UPDATED 08/06/12

Vehicle Speed Control
Filed Jun 15, 201220,000 milesMI

UPON STARTING THE VEHICLE, THE ENGINE LIGHT WAS ON AND THE VEHICLE WOULD NOT TRAVEL MORE THAN 30 MPH. THE VEHICLE WOULD NOT ACCELERATE AT ALL IN RESPONSE TO PRESSING THE ACCELERATOR. THE VEHICLE WOULD ONLY COAST WHEN LIFTING OFF THE BRAKE PEDAL. AFTER TAKING THE VEHICLE TO THE DEALERSHIP, THE THROTTLE BODY REQUIRED REPLACEMENT WHICH WAS DONE UNDER THE WARRANTY.

Power Train
Filed Jun 15, 201235,150 milesMI

AS I WAS DRIVING ON THE FREEWAY AT 70 MPH IN THE MIDDLE LANE, THE VEHICLE LOST ACCELERATION POWER AND THE "WRENCH" LIGHT CAME ON. WHILE THE CAR WAS SLOWING, I HAD TO MAKE SEVERAL LANE CHANGES ACROSS HEAVY, FAST MOVING TRAFFIC BEFORE I WAS ABLE TO STOP ALONG THE SHOULDER. UPON RESTARTING THE CAR, THE LIGHT WAS NO LONGER ON AND THE CAR RESUMED NORMAL ACCELERATION. THE VEHICLE IS CURRENTLY BEING ASSESSED AT THE DEALERSHIP, AS THIS ISSUE COULD RESULT IN A MAJOR COLLISION IF IT WERE TO RECUR, POTENTIALLY CAUSING THE CAR TO STALL IN HIGH-SPEED TRAFFIC WITHOUT THE ABILITY TO GET TO THE SHOULDER. *JB

Latches/Locks/Linkages
Filed Jun 4, 201213,200 milesAR

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR WAS UNABLE TO BE UNLOCKED WHEN USING THE KEY FOB OR WHEN ATTEMPTING TO MANUALLY UNLOCK THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE BUT ADVISED THE CONTACT THAT THEY WOULD SPRAY WATER AND APPLY DRIED LUBE AS A TEMPORARY REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 13,200 AND THE CURRENT MILEAGE WAS 15,500.

Latches/Locks/Linkages
Filed May 29, 201215,000 milesAZ

TL* THE CONTACT OWNS A 2009 FORD FOCUS. WHILE PARKED, THE CONTACT ATTEMPTED TO UNLOCK THE DOORS WITH THE KEY FOB AND MANUALLY USING THE KEY, BUT THE DOORS WOULD NOT UNLOCK. THE CONTACT WAS ABLE TO OPEN THE PASSENGER SIDE DOOR AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY AND USUALLY WHEN THE WEATHER WAS WARM. THE CONTACT HAD ALSO BECOME LOCKED INSIDE THE VEHICLE ON SEVERAL OCCASIONS AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPLACED THE LOCK ON THE REAR PASSENGER SIDE DOOR HOWEVER, THE FAILURE CONTINUED AFTER THE REPAIR. THERE WERE NO FURTHER REPAIRS PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Vehicle Speed Control
Filed May 11, 201259,000 milesVA

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND THE POWER TRAIN WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 59,000. UPDATED 07/13/12 *BF THE CONSUMER STATED THE VEHICLE WAS UNDER WARRANTY AT THE TIME, BUT FORD STATED THAT THE POWER TRAIN THROTTLE BODY SENSOR WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS REPAIRED. UPDATED 07/30/12 .....UPDATED 01/14/13 *BF THE CONSUMER STATED THE VEHICLE WAS STILL COVERED UNDER POWER TRAIN WARRANTY. BUT, WAS TOLD IT WOULD NOT BE COVERED. UPDATED 1/15/2013 *JS THE CONSUMER REQUESTED TO HAVE THE COMPONENT CHANGED. HOWEVER, THE CLOSEST COMPONENT, TO THROTTLE BODY SENSOR IS VEHICLE SPEED CONTROL AND ELECTRICAL SYSTEM. UPDATED 03/18/13

Power Train
Filed May 6, 2012MA

ON A SATURDAY, MAY 5, 12 I WAS DRIVING HOME AFTER DRIVING ABOUT 30 MILES. WE CAME ON OUR ST. PICTURE OF A WRENCH CAME ON. CAR STARTED TO PUTT PUTT AND FINALLY MADE IT INTO DRIVEWAY. TURNED OFF ENGINE. LOOKED UP IN MANUAL AND SAID THROTTLE CONTROL TRANSMISSION. CALL DEALER IMMED. THE ONLY DEALER OPENED W/IN MILES AND AAA BOUGHT IT THERE. DEALER CHECKED COMPUTER STUFF,UNABLE TO DUPLICATE PROBLEM. NO CODES IN MODULES. PERSON SAID SUSPECT CUSTOMER HIT TCS BUTTON BY ACCIDENT. EMPLOYEE TOLD CUSTOMER EVERYTHING LOOKED FINE AND I COULD TAKE CAR HOME. I PAID FOR 1/2 HR OF WORK WHEN THERE WAS SUPPOSEDLY AN HR. OF CHECKING DONE. HOWEVER SINCE NOTHING FOUND I WAS ONLY CHARGED 1/2 HR. PICKED CAR DROVE APPROXIMATELY 20+ MILES HOME AND IT WAS FINE. SUNDAY- DROVE APPROXIMATELY 40 MILES WITHOUT INCIDENT. WRENCH CAME ON AND I PULLED INTO PARKING LOT. I TURNED ENGINE OFF WAITED AND TURNED ENGINE ON. I DROVE HOME WITHOUT INCIDENT. IF I WAS ON A HIGHWAY IT WOULD HAVE CAUSED AN ACCIDENT. I HAVE A WITNESS WHO WAS IN THE CAR WITH ME BOTH TIMES. *TR

Suspension
Filed Apr 12, 201225,000 milesMO

I HAVE CHANGED TIRES ON THIS CAR 3 TIMES SINCE I BOUGHT IT APRIL 5, 2010. I HAVE TAKEN THE CAR IN TO OUR LOCAL FORD DEALER AND THEY INFORMED ME THE LAST TIME I PUT TIRES ON THE CAR THAT THE FOCUS CARS HAVE THIS TYPE OF PROBLEM. I ASKED HOW THEY COULD FIX IT AND THEY INFORMED ME THAT THEY WOULD HAVE TO REMOVE THE REAR CONTROL ARMS AND REPLACE THEM, BECAUSE THEY CAN'T ADJUST THE ARMS TO ALIGN THE CAR PROPERLY AND IT WOULD CONTINUE TO HAVE THIS PROBLEM IF WE DON'T CHANGE THE CONTROL ARMS ON THE CAR, THE COST OF REPAIR QUOTED WAS $600.00. AFTER PUTTING $600.00 WORTH OF TIRES ON I COULDN'T AFFORD TO HAVE THE CONTROL ARMS CHANGED. I WAS TOLD IT WAS A MANUFACTURES PROBLEM. *TR

Power Train
Filed Apr 7, 201218,000 milesMD

AFTER DRIVING ONLY A COUPLE MILES FROM MY PLACE OF DEPARTURE, SPEED 45 MPH, MY CAR SUDDENLY BEGAN TO DECELERATE (AND THE CHECK ENGINE LIGHT, THE "WRENCH" LIGHT, CAME ON. WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED, MY CAR CONTINUED TO DECELERATE. I PULLED OVER TO THE FAR RIGHT LANE (NO SHOULDER), BRAKED AND THE CAR JERKED TO A STOP; I PUT MY HAZARD LIGHTS ON. I TRIED PUTTING THE CAR IN NEUTRAL AND THEN BACK IN DRIVE, BUT THE CAR STILL WOULD NOT ACCELERATE. I TURNED THE CAR OFF. WHEN I RESTARTED, THE WRENCH LIGHT WAS NO LONGER ON AND THE CAR RAN NORMALLY. THIS HAPPENED AGAIN ON THE SAME ROAD, AT ABOUT THE SAME PLACE (A COUPLE MILES FROM WORK) A MONTH LATER ON JANUARY 18, 2012. THEN IT HAPPENED A 3RD TIME FEBRUARY 13, 2012 ABOUT 3 MILES FROM HOME. EACH TIME IT HAPPENED THE SAME WAY--AFTER DRIVING ONLY A FEW MILES (5-10 MINUTES RUNNING TIME) THERE IS SUDDEN, UNCONTROLLABLE DECELERATION (WHEN I AM TRYING TO ACCELERATE BETWEEN 40-50 MPH), WRENCH LIGHT COMES ON, NO RESPONSE TO PUSHING THE GAS PEDAL, I PULL OUT OF TRAFFIC JUST IN TIME WHILE CONTINUING TO DECELERATE (HAD ABOUT 30 SECONDS TO MAKE THIS HAPPEN), BRAKE TO COMPLETE THE STOP, THE CAR SHUDDERS TO A HALT, I SHUT THE CAR OFF, RESTART AND THE CAR ACTS PERFECTLY NORMAL AGAIN. *TR

Latches/Locks/Linkages
Filed Mar 16, 201217,934 milesAZ

DOOR LOCKS RANDOMLY MALFUNCTION. THE KEY TO THE DRIVER DOOR WILL NOT TURN. FRONT DOORS CAN ONLY BE UNLOCKED BY THE INSIDE DOOR HANDLE. THE REAR DOORS CANNOT BE MANUALLY UNLOCKED. REAR DOORS ARE UNLOCKED BY PRESSING DOWN ON THE LOCK PEG AND USING THE INSIDE LOCK SWITCH ON THE FRONT DOOR TO FIRST LOCK AND THEN UNLOCK, LET OFF THE LOCK PEG AND TOGGLE THE SWITCH AGAIN. DISCOVERED THIS TRICK AFTER MANY WASTED TRIPS TO THE DEALERSHIP. ONE REAR DOOR LATCH WAS REPLACED BUT, THE PROBLEM CONTINUES WITH IT. AFTER THE WARRANTY RAN OUT (36K), I FILED A COMPLAINT WITH THE DEALERSHIP. I WAS THEN TOLD THAT THIS IS A KNOWN DEFECT BUT, IT IS NOT A RECALL ITEM AND IT WOULD COST ABOUT $200/DOOR TO FIX. THIS IS CAN BE A SERIOUS MATTER IF AN ACCIDENT WERE TO OCCUR. *TR

Steering
Filed Feb 14, 20126,000 milesIA

TOOK MY 2009 FORD FOCUS TO DEALER FOR OIL CHANGE; TOLD DEALER I HAD LUMPY LEFT REAR TIRE; WAS TOLD I DIDN'T ROTATE MY TIRES; ASKED HOW OFTEN I SHOULD ROTATE; DEALER SAID WHENEVER OIL CHANGED; DEALER COST WAS $25 FOR TIRE ROTATION; I DID IT MYSELF; NEXT DAY PUT CAR UP ON HOIST, ROTATED THE TIRES, AND DROVE; FRONT END SHOOK AND WAS UNCONTROLLABLE; WENT BACK TO SHOP AND PUT TIRES BACK AS THEY WERE; VIBRATION WAS MINOR IN LEFT REAR CORNER; AT 12000 MILES TOOK CAR TO DEALER FOR OIL CHANGE; WAS TOLD I NEEDED TIRE ROTATION; TOLD THEM I TRIED @ 6000 MILES AND FRONT OF CAR SHOOK SO HAD TO PUT TIRES BACK WHERE THEY WERE; DEALER SAID TOO MUCH IN CAR AND WAS THROWING ALIGNMENT OFF; THAT NEEDED TO BUY NEW TIRES & WOULD TAKE CARE OF SHAKING IN BACK; SINCE PURCHASE, CAR WAS NEW I HAVE TO DRIVE WITH WHITE KNUCKLES AT A VERY SLOW SPEED IF THE ROAD IS WET OR HAS SNOW ON THE ROAD . AFTER 1/4" OF DRY POWDERY SNOW THE CAR IS ALL OVER THE ROAD AND CAN'T DRIVE OVER 25MPH WITHOUT THE BACK OF THE CAR SWAYING BACK AND FORTH. I HAVE NEVER DROVE ANY CAR IN MY LIFE I AM SO AFRAID TO DRIVE IN ANY AMOUNT OF SNOW OR RAIN. AT 20000 MILES I HAD TO PUT ON 4 NEW TIRES . THE SALESMAN TOLD ME THAT THEY WERE EXCELLENT ON SNOW AND RAIN . I TOOK OFF FOR HOME AND THEY WERE THE SAME. AT 30000 MILES I COMPLAINED AGAIN AND THEY SAID I NEEDED TO ROTATE THE TIRES MORE OFTEN BECAUSE THE LEFT REAR TIRE WAS CUPPING. AT 40000 I BOUGHT 2 TIRES AND PUT THE FRONT TIRES ON THE REAR AND THREW THE LEFT REAR TIRE AWAY. I TOOK TO DEA

Suspension
Filed Dec 25, 20116,500 milesWA

MY 2009 FORD FOCUS HAS HAD OBVIOUS SUSPENSION ISSUES SINCE 6000 MILES. REAR TIRES ALWAYS SLIP IN WET CONDITIONS FROM A STOPPED POSITION DURING A NORMAL INITIAL ACCELERATION. FURTHERMORE AT SPEEDS GREATER THAN (>) 60 MPH THE STEERING WHEEL VIBRATES AND THE CAR SHAKES. I AM A FAIRLY GOOD DRIVER AND IN COUNTLESS "NORMAL" DRIVING CONDITIONS MY CAR HAS GOTTEN INTO AN "OUT OF CONTROL STATE" LUCKILY I WAS ABLE TO RECOVER. I HAD TAKEN THE CAR TO A FORD DEALERSHIP TO BE TOLD THE TIRES WERE CAUSING THE PROBLEM. I REPLACED TIRES, HAD AN ALIGNMENT PERFORMED AND AGAIN IN SHORT ORDER (LESS THAN 6000 MILES DRIVEN) THE ISSUES CAME UP AGAIN. THIS IS AN EXTREMELY DANGEROUS SAFETY ISSUE. FIRST OF ALL THE NEED TO ACCELERATE WITHOUT YOUR BACK TIRES AND REAR OF VEHICLE SLIDING/SHIFTING SIDE TO SIDE IS ESSENTIAL. FURTHERMORE, A CAR SHOULD NOT VIBRATE AND RATTLE VIOLENTLY AT SPEEDS OF ONLY 55 MPH. I FEAR THAT IF I CONTINUE DRIVING THIS CAR IN IT'S CURRENT STATE, I RUN THE RISK OF GETTING INTO AN ACCIDENT. *TR

Air BagsCrash2 injured
Filed Dec 13, 201144,576 milesVA

PROBLEM FAILURE OF FRONT AIRBAGS TO DEPLOY. OUR 2009 FORD FOCUS WAS REAR ENDED WHILE STOPPED IN TRAFFIC BY A PT CRUISER TRAVELING APPROX. 35-40 MPH. THE IMPACT PUSHED THE FOCUS INTO THE AUTO IN FRONT SMASHING THE FOCUS FRONT END. THE FOCUS WAS LIKE AN ACCORDION SMASHED ON BOTH ENDS AND HAD TO BE PUT ON A TOW TRUCK FLATBED AS IT WAS NOT DRIVABLE. THE CONCERN HERE IS THE AIRBAGS IN THE FRONT DID NOT DEPLOY. THE FOCUS HAD 44,000 MILES AND WAS MAINTAINED BY A FORD DEALERSHIP IN NORTHERN VIRGINIA. FORD HAS NOT BEEN RESPONSIVE AS MY QUESTIONS ARE MET WITH REQUESTS FOR EXCESSIVE DOCUMENTATION. MY ONLY CONCERN IS WHY DID THE AIRBAGS NOT DEPLOY AND IS THIS UNIQUE TO THE FOCUS WE OWNED OR IS IT A BROADER PROBLEM WITH FORD FOCUS DESIGN. *TR

Structure › Body
Filed Dec 7, 201138,000 milesNY

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER, PASSENGER AND REAR PASSENGER DOORS COULD NOT BE OPENED. THE DEALER DIAGNOSED THAT ALL THREE NEW DOORS WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 50,892.

Power Train
Filed Nov 21, 201155,000 milesCA

I WAS DRIVING ON THE FREEWAY AT APPROXIMATELY 65MPH, WHEN THE CAR LOST POWER. STEPPING ON THE GAS PEDAL HAD NO RESPONSE. I PUT THE CAR IN NEUTRAL AND COASTED OUT OF TRAFFIC AND ONTO THE SHOULDER. WHEN I STOPPED ON THE SIDE OF THE ROAD, THE CAR WAS SHAKING VIOLENTLY AS IF IT WAS GETTING READY TO STALL. I TRIED REPEATEDLY TO STEP ON THE GAS BUT THERE WAS NO RESPONSE. I TURNED THE CAR OFF FOR APPROXIMATELY 30 SECONDS AND TRIED TO RESTART IT. IT STARTED RIGHT UP AND THE THROTTLE WAS ACTING NORMALLY. SINCE THAT FIRST INCIDENT, OVER A YEAR AGO, THIS HAS HAPPENED SIX MORE TIMES WITH THE LAST ONE BEING ON 11/14/11. I WAS TRAVELING AT 70 MPH ON INTERSTATE 15 GOING NORTH UP THE HILL FROM BAKER, CA WHEN THIS HAPPENED. TRYING TO DODGE THE OTHER MOTORISTS AND THE BIG RIGS TO EVEN GET TO THE SHOULDER WAS VERY SCARY. I HAVE RESEARCHED THIS PROBLEM AND APPARENTLY IT IS NOT UNIQUE TO MY VEHICLE. SOMEONE IS GOING TO GET SERIOUSLY INJURED IF THIS ISSUE IS NOT RESOLVED. AS OTHER COMPLAINTS HAVE STATED THERE IS NO CODE LEFT ON THE COMPUTER AFTER I RESTART THE CAR SO MY MECHANIC WANTS TO DRIVE MY VEHICLE UNTIL IT HAPPENS, BUT IT ONLY HAPPENS EVERY COUPLE OF MONTHS. I CAN'T BE WITHOUT MY CAR FOR THAT LENGTH OF TIME SO I AM VERY FRUSTRATED. *TR

Engine and Engine Cooling
Filed Sep 25, 201139,253 milesOH

I WAS DRIVING MY FORD FOCUS ON THE HIGHWAY, RUNNING APPROX. 55 MPH. ALL AT ONCE A WRENCH LIGHT CAME ON IN MY CAR, AND MY CAR DECELERATED TO APPROX. 10 MPH. I PULLED IT OFF OF THE ROAD SHUT THE CAR OFF AND RESTARTED IT, AND THE CAR RAN FINE THE REST OF THE WAY HOME. SINCE THEN IT HAS HAPPENED MULTIPLE TIMES, WITHOUT WARNING. I TOOK THE CAR TO MY FORD DEALER SHORTLY AFTER THE FIRST OCCURRENCE, AND WAS TOLD THAT SINCE THE WRENCH LIGHT WASN'T ON THEY COULDN'T TELL ME WHAT THE PROBLEM WAS. YESTERDAY, THE CAR DID IT AGAIN, BUT THIS TIME THE ENGINE LIGHT CAME ON AND STAYED ON. I TOOK IT TO ADVANCE TO HAVE THE CODE READ, AND WAS TOLD IT CODED OUT A (TAC) THROTTLE ACTUATOR CONTROL FAILURE. I HAVE SEVERAL FRIENDS THAT ALSO DRIVE FOCUS' AND THEY ALL TELL ME THAT THEIRS IS DOING THE SAME THING. I WAS WONDERING IF YOU COULD GET FORD TO RECALL THIS PROBLEM. I HAVE ALSO RESEARCHED ON THE INTERNET AND FOUND THAT THEY ARE ALSO HAVING THIS ISSUE WITH THE MUSTANG, F-150, AND F-250 TO NAME A FEW. THANKS FOR YOUR HELP. *TR

Suspension
Filed Sep 17, 201131,000 milesCA

CAR PURCHASED NEW FROM OUT OF AREA DEALER IN DECEMBER 2008 - NO ACCIDENTS OR POTHOLE CONTACT. AT 10090 MILES, HAD RIGHT REAR TIRE BLOWOUT, TIRE WAS REPLACED. SIX MONTHS LATER, REPLACED BOTH REAR TIRES DUE TO UNEVEN WEAR, COMPETED ALIGNMENT AT QUALITY PROVIDER WITH NO PROBLEMS NOTED. DID NOT USE DEALER FOR THE ALIGNMENT BECAUSE OF LOCAL ( DEALER'S POOR CUSTOMER SERVICE AND INTEGRITY REPUTATION. DECEMBER 2010, NOTICED SAME PROBLEM - SEVERE DIAGONAL CUPPING OF REAR TIRES. THIS TIME WE TOOK TO DIFFERENT TIRE PLACE AND WAS TOLD THEY COULD NOT DO 4 WHEEL ALIGNMENT DUE TO A REAR SUSPENSION COMPONANT ISSUE. IMMEDIATELY TOOK THE CAR TO DEALER WHERE PURCHASED, GOT EXCELLENT SERVICE HOWEVER, THEY SAID THEY COULD NOT ALLIGN EITHER, PROBABLY BECAUSE WE RAN SOMETHING OVER, WHICH WE KNEW WE DID NOT. WE WERE NOT SATISFIED SO THEY KEPT THE CAR CLOSE TO A WEEK FOR TESTING, MEASURING, CALIBRATION ETC. THEY FINALLY SAID UPPER REAR CONTROL ARMS WERE WRONG SIZE (I THINK THEY SAID TOO SHORT), WHICH THEY REPLACED AT NO CHARGE FOR THE PARTS, AND SAID THEY WERE ABLE TO DO THE ALIGNMENT, WHICH COST $240. NOW SEPTEMBER 2011, 41000 MILES, AND AGAIN THERE IS SEVERE DIAGONAL CUPPING OF THE REAR TIRES, WHICH HAVE TO BE REPLACED. WE WILL TAKE THE CAR TO THE DEALER PURCHASED FROM AND UPDATE THIS COMPLAINT LATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

Wheels
Filed Sep 17, 201110,090 milesCA

CAR PURCHASED NEW FROM OUT OF AREA DEALER IN DECEMBER 2008 - NO ACCIDENTS OR POTHOLE CONTACT. AT 10090 MILES IN AUGUST 2009, HAD RIGHT REAR TIRE BLOWOUT, TIRE WAS REPLACED. SIX MONTHS LATER, REPLACED BOTH REAR TIRES DUE TO UNEVEN WEAR, COMPETED ALIGNMENT AT QUALITY PROVIDER WITH NO PROBLEMSIDENTIFIED. DID NOT USE DEALER FOR THE ALIGNMENT BECAUSE OF LOCAL DEALER'S POOR CUSTOMER SERVICE AND INTEGRITY REPUTATION. DECEMBER 2010, NOTICED SAME PROBLEM - SEVERE DIAGONAL CUPPING OF REAR TIRES. THIS TIME WE TOOK TO DIFFERENT TIRE PLACE AND WAS TOLD THEY COULD NOT DO 4 WHEEL ALIGNMENT DUE TO A REAR SUSPENSION COMPONANT ISSUE. IMMEDIATELY TOOK THE CAR TO DEALER WHERE PURCHASED, GOT EXCELLENT SERVICE HOWEVER, THEY SAID THEY COULD NOT ALLIGN EITHER, PROBABLY BECAUSE WE RAN SOMETHING OVER, WHICH WE KNEW WE DID NOT. WE WERE NOT SATISFIED SO THEY KEPT THE CAR CLOSE TO A WEEK FOR TESTING, MEASURING, CALIBRATION ETC. THEY FINALLY SAID UPPER REAR CONTROL ARMS WERE WRONG SIZE (I THINK THEY SAID TOO SHORT), WHICH THEY REPLACED AT NO CHARGE FOR THE PARTS, AND SAID THEY WERE ABLE TO DO THE ALIGNMENT, WHICH COST $240. NOW SEPTEMBER 2011, 41000 MILES, AND AGAIN THERE IS SEVERE DIAGONAL CUPPING OF THE REAR TIRES, WHICH HAVE TO BE REPLACED. WE WILL TAKE THE CAR TO THE DEALER PURCHASED FROM AND UPDATE THIS COMPLAINT LATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

Suspension
Filed Sep 17, 201141,000 milesCA

CAR PURCHASED NEW FROM OUT OF AREA DEALER IN DECEMBER 2008 - NO ACCIDENTS OR POTHOLE CONTACT. AT 10090 MILES, HAD RIGHT REAR TIRE BLOWOUT, TIRE WAS REPLACED. SIX MONTHS LATER, REPLACED BOTH REAR TIRES DUE TO UNEVEN WEAR, COMPETED ALIGNMENT AT QUALITY PROVIDER WITH NO PROBLEMS NOTED. DID NOT USE DEALER FOR THE ALIGNMENT BECAUSE OF LOCAL DEALER'S POOR CUSTOMER SERVICE AND INTEGRITY REPUTATION. DECEMBER 2010, NOTICED SAME PROBLEM - SEVERE DIAGONAL CUPPING OF REAR TIRES. THIS TIME WE TOOK TO DIFFERENT TIRE PLACE AND WAS TOLD THEY COULD NOT DO 4 WHEEL ALIGNMENT DUE TO A REAR SUSPENSION COMPONANT ISSUE. IMMEDIATELY TOOK THE CAR TO DEALER WHERE PURCHASED, GOT EXCELLENT SERVICE HOWEVER, THEY SAID THEY COULD NOT ALLIGN EITHER, PROBABLY BECAUSE WE RAN SOMETHING OVER, WHICH WE KNEW WE DID NOT. WE WERE NOT SATISFIED SO THEY KEPT THE CAR CLOSE TO A WEEK FOR TESTING, MEASURING, CALIBRATION ETC. THEY FINALLY SAID UPPER REAR CONTROL ARMS WERE WRONG SIZE (I THINK THEY SAID TOO SHORT), WHICH THEY REPLACED AT NO CHARGE FOR THE PARTS, AND SAID THEY WERE ABLE TO DO THE ALIGNMENT, WHICH COST $240. NOW SEPTEMBER 2011, 41000 MILES, AND AGAIN THERE IS SEVERE DIAGONAL CUPPING OF THE REAR TIRES, WHICH HAVE TO BE REPLACED. WE WILL TAKE THE CAR TO THE DEALER PURCHASED FROM AND UPDATE THIS COMPLAINT LATER. *TT

Tires
Filed Sep 16, 201135,000 milesWI

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE VEHICLE WAS EQUIPPED WITH KUMHO SOLUS KH16 TIRES, TIRE SIZE 205/50/16 (N/A). THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE HAD SIGNIFICANT TREAD SEPARATION AND THE STEEL BELTS WERE VISIBLE. THE VEHICLE WAS TAKEN TO A TIRE CENTER WHERE THE DEFECTIVE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE DOT NUMBERS WERE C0L7YP5M4508, C0L7YP5M4408, AND C0L7YP5M4008.

Suspension
Filed Sep 11, 201141,050 milesIN

VEHICLE WAS PURCHASED USED WITH 34,000 MI. VEHICLE WAS BROUGHT TO LOCAL DEALER FOR RECOMMENDED MAINTENANCE AT 41,050 MI. AND A COMPLAINT OF WHEEL VIBRATION. DEALER INSPECTED AND FOUND SEVERE CUPPING ON INSIDE OF LEFT REAR TIRE AND RECOMMENDED 2 NEW TIRES AND 4 POINT ALIGNMENT. WE HAD 2 REAR TIRES REPLACED AND 4 WHEEL ALIGNMENT BY LOCAL TIRE DEALER. FRONT TOE-IN WAS CORRECTED. THE VIBRATION CONTINUED AT HIGHWAY SPEEDS. TWO FRONT TIRES WERE REPLACED ABOUT 2 WEEKS LATER. WE NOW HAVE 4 NEW TIRES AND THE SAME VIBRATION. THE VIBRATION FEELS LIKE A TIRE IS OUT OF BALANCE. *TR

Visibility
Filed Sep 2, 20113,207 milesCO

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR FAILED TO STAY IN PLACE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VISOR WAS REPLACED BY THE DEALER ON THREE PREVIOUS OCCASIONS. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,207 AND THE CURRENT MILEAGE WAS 30,915. UPDATED 09/30/11*LJ UPDATED 3/29/12 *CN

Latches/Locks/Linkages
Filed Aug 11, 201128,000 milesCA

TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE DOORS COULD NOT BE UNLOCKED FROM THE INTERIOR OR EXTERIOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE DOOR REGULATORS WERE REPLACED. THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 48,000. UPDATED 09/27/11 *BF UPDATED 09/30/11

Suspension
Filed Jul 19, 201126,000 milesCA

2009 FORD FOCUS EXCESSIVE TIRE WEAR. FRONT TIRES ARE COMPLETELY DOWN TO THE STEEL BELTS ON THE INSIDES ONLY AND THE REAR TIRES (DRIVER SIDE IN PARTICULAR) HAVE SEVERE CUPPING AND THIS IS ONLY AT 26000 MILES OF EASY DRIVING SINCE WE BOUGHT IT NEW. *KB

Tires
Filed Jul 19, 201126,000 milesCA

2009 FOCUS LEFT REAR TIRE HAS SEVERE CUPPING AFTER ONLY 26000 MILES. SUSPENSION DEFECT PER DISCOUNT TIRE MECHANICS. HAD TO REPLACE ALL THE TIRES BECAUSE THE FRONTS ALSO WORN DOWN TO THE STEEL PLIES. SBN: TB-21399, NHTSA ITEM NO. 10034585. BIG PROBLEM! *KB

Tires
Filed Jul 17, 201124,000 milesCA

UNEVEN TIRE WEAR, REPLACED TIRES AT 20,000 MILES AT 34,000 MILES I'M ALMOST READY TO REPLACE THEM AGAIN. I TOOK THIS FORD FOCUS IN SO MANY TIMES, HAD 4 ALIGNMENTS. THE LAST TIME IT WAS IN THEY SAID I MUST HAVE HAD A ACCIDENT SINCE THEY NOTICED THERE WAS A SCRAP ON MY BUMPER. (A SCRAP AND A IMPACT ARE TWO DIFFERENT THINGS ISN'T IT?) WELL, I WAS TOLD THAT BEFORE I BRING THE CAR IN AGAIN I NEEDED TO TAKE IT TO A BODY SHOP TO CHECK THE FRAME. I TOOK IT IN AND THEY SAID THERE WAS NO FRAME DAMAGE ON THIS CAR. I CALLED FORD AGAIN AND THEY SAID THEY WANTED TO TAKE THE CAR TO THERE BODY SHOP TO HAVE THE FRAME CHECKED. SO, WHEN THAT WAS FINALLY DONE I ASK THE GUY WHAT IS THE VERDICT? HE TOLD ME THERE WAS NOTHING WRONG WITH THE FRAME ON THE CAR AND IT WAS MECHANICALLY SOUND. I ASKED HIM "SO WHAT ARE WE GOING TO DO ABOUT THE TIRE WEAR?" HE TOLD ME IT WAS NORMAL WEAR AND TEAR SINCE THERE IS NOTHING WRONG WITH THE CAR AND THAT I SHOULD ROTATE MY TIRES AND HAVE ALIGNMENTS EVERY 15,000 MILES. THIS CAR IS 2 YEARS OLD AND IT HAS HAD 2 SETS OF TIRES, ALMOST READY FOR A 3RD, 4 WHEEL ALIGNMENTS, SYNC REPLACED, PCM, REPLACED, MOTOR MOUNTS REPLACED, THE TRANSMISSION SHIFTS HARD AT RANDOM TIMES. *TR

Latches/Locks/Linkages
Filed Jul 16, 201112,000 milesMO

2009 FORD FOCUS SE. BOUGHT NEW JULY 2009. MULTIPLE PROBLEMS WITH POWER DOOR LOCKS NOT UNLOCKING FROM INSIDE/OUTSIDE W/KEY,REMOTE,HANDLES. WARRANTY WORK, 3 TIMES IN PAST ONE (1) YEAR ON DOOR LOCKS. LATEST 7/15/11. SAFETY CONCERNS OF BEING TRAPPED IN VEHICLE. CONSTANTLY BEING TOLD BY FORD TECHS. ROAD DUST CAUSING MALFUNCTION. HAVE OWNED AND DRIVEN MANY OTHER MAKES/MODELS OF FORD CARS/TRUCKS W/ POWER LOCKS ON GRAVEL ROADS WITHOUT PROBLEMS. ONLY THIS CAR HAS THIS PROBLEM. 1ST. FRONT PASSENGER DOOR HAD LOCK ASSEMBLY REPLACED.WOULDN'T UNLOCK INSIDE OR OUTSIDE. 2ND. LEFT BACK WOULDN'T UNLOCK INSIDE OR OUTSIDE. DOOR LOCK ADJUSTED BY FORD TECH. SO FAR BOTH WORKING OK. 3RD. TRAPPED OUTSIDE CAR. FINALLY UNLOCKED W/ REMOTE AFTER MANY ATTEMPTS. KEY IN OUTER LOCK WOULDN'T UNLOCK DOOR. NOW IT'S THE DRIVER DOOR THAT HAS TO HAVE THE LOCK ASSEMBLY REPLACED AND IS SCHEDULED TO HAVE THIS DONE.ALSO HAVE COMPLAINT OF ORIGINAL NEW TIRES (HANKOOK P195/60/R15) WEARING OUT AND HAD TO REPLACE AT 21,000 MILES ON 7/09/11. PS. TIRE PRESSURE SENSOR IS A USELESS DEVICE. *TT

Engine and Engine Cooling
Filed Jul 6, 2011AL

2009 FORD FOCUS. CONSUMER STATES PROBLEM WITH TICKING NOISE *TGW THE CONSUMER STATED THERE WERE ENGINE/EXHAUST NOISE EMITTING FROM THE VEHICLE AFTER IT WAS TURNED OFF. ACCORDING TO THE DEALER, SOME FORD VEHICLE MAY EXHIBIT A TICKING/PINGING NOISE FROM THE HOT EXHAUST AFTER THE ENGINE IS TURNED OFF AND THE EXHAUST COOLS DOWN, WHICH IS DUE TO THE EXHAUST SYSTEM EXPANDING AND CONTRACTING DURING HEATING AND COOLING CYCLES. THE TICKING/PINGING SHOULD BE CONSIDERED NORMAL. THE BRAKE FLUID LIGHT ILLUMINATED AND IT WAS DETERMINED THE FLUID WAS LOW. THE TIRES WERE FOUND TO BE OUT OF ROUND, THE AIR BAG LIGHT ILLUMINATED. THE TPMS LIGHT ILLUMINATED DUE TO LOW PRESSURE IN ONE OF THE TIRES. IT WAS DETERMINED THAT ONE OF THE TIRES HAD A LEAK. *JB

Seat Belts
Filed Jun 29, 201146,900 milesNJ

2009 FORD FOCUS SEAT BELT CATCHES IN SEAT TILT LEVER WHEN ADJUSTING SEAT AND IS CUT. BELT REPLACED BY DEALER FOR $238. OCCURRED RARELY WHEN CHANGING DRIVERS. BELT REPLACED ONCE. *TR

Latches/Locks/Linkages
Filed Jun 11, 201142,150 milesWA

POWER DOOR LOCKS DO NOT UNLOCK AND STAY LOCKED NOT ABLE TO GET THEM TO WORK CORRECTLY. I BELIEVE THIS TO BE A SAFETY ISSUE DUE TO THE FACT THAT IF YOU NEEDED TO GET OUT OF THIS VEHICLE IN AN EMERGENCY YOU WOULD NOT BE ABLE TO. *TR

Power Train › Automatic Transmission
Filed May 20, 201116,000 milesNY

TL*THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED WHILE THE VEHICLE WAS TRAVELING 50 TO 60 MPH THE TRANSMISSION INDEPENDENTLY SHIFTED AND THE VEHICLE RESPONDED AS IF IT WAS STALLING. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 18,000.

Air BagsCrash1 injured
Filed May 14, 2011TN

2009 FORD FOCUS ([XXX]) MY SON WAS JUST REAR ENDED, THE CAR WAS PUSHED 200+ FEET AND THE AIR BAG DID NOT DEPLOY! HE WAS SENT TO THE HOSPITAL WITH INJURIES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train
Filed Mar 16, 201120,750 milesPA

THIS IS THE SECOND TIME THE CAR LOST POWER AND THE WRENCH LIGHT CAME ON. THE FIRST TIME THE DEALER REPLACE A PART ON THE MOTOR. I DO NOT THINK THAT FORD HAS ANY IDEA WHY THIS HAPPENS. MY WIFE DRIVES MOSTLY ON 4 LANE ROADS,AT HIGH SPEEDS,AND SENSE THIS IS NOT A ONE TIME PROBLEM, THEN FORD SHOULD TAKE THESE CARS OFF THE ROAD BEFORE SOME ONE GETS KILL,OR IS THAT WHAT IT TAKES FOR THE SOMETHING TO BE DONE, AND DONE RIGHT AND NOT I THINK IT MIGHT BE THIS PART OR THAT. I DID NOT SEE ANY WHERE FORD HAS FIXED THIS PROBLEM, SO THEY SHOULD REMOVE SAID CARS FROM THE HIGHWAY. THE TWO TIMES THIS HAPPEN TO MY WIFE IT WAS LIGHT TRAFFIC AND SHE COULD PULL OFF THE ROAD, WE PURCHASE THIS CAR BECAUSE OF THE LONG DRIVE AND THE FUEL MILEAGE. IF THIS HAPPENS IN TRAFFIC WILL YOU KNOW WHAT THE OUT COME CAN BE, AT THE SPEED THEY DRIVE . HEAVEN HELP US IF SOMETHING IS NOT DONE!

Power Train
Filed Feb 10, 201134,200 milesCO

WHILE DRIVING MY 2009 FORD FOCUS ON A TRIP THE CAR LOST POWER AND COASTED TO A STOP. THE ENGINE BEGAN TO VIOLENTLY SHAKE THE CAR. THE WRENCH LIGHT CAME ON. WE SHUT THE CAR OFF AND RESTARTED IT. IT WORKED FINE. ON THE RETURN TRIP HOME THE CAR DID THE SAME THING. WE TOOK IT TO THE DEALER, PHIL LONG FORD IN COLORADO SPRINGS, CO. THEY SAID NOTHING WAS WRONG WITH THE CAR. IT'S STILL UNDER WARRANTY AND THEY REFUSE TO REPAIR THE CAR OR LOOK FURTHER AS THEY TOLD ME THEY ARE LOSING MONEY TO DO SO. THE MECHANIC DOESN'T GET PAID NOR THE DEALERSHIP, IT'S A LOSE-LOSE FOR US - "THEY AREN'T PART OF FORD" WAS ALSO IN THEIR RESPONSE. SORRY, BUT YOU'RE OUT OF LUCK. I'VE SENT A LETTER TO THE PRESIDENT OF PHIL LONG AND FORD MOTOR CO. I WAS TOLD A SERVICE MANAGER WOULD CALL AND HELP AFTER THIS. 10 DAYS HAVE PASSED AND NOTHING HAS HAPPENED. THE CAR ISSUE IS DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT. FURTHER NON WORK ON THIS MAY CAUSE LOSS OF LIFE OR AN ACCIDENT YET. I BELIEVE FORD AND THE DEALERSHIP SHOULD TAKE THIS SERIOUSLY. THE CAR AGAIN IS UNDER WARRANTY AND NO ONE IS WILLING TO ASSIST BECAUSE THEIR COMPUTERS DON'T REGISTER AN ISSUE. *TR

Air Bags › FrontalCrash1 injured
Filed Jan 24, 2011CA

TL*THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. DURING THE CRASH, THE FRONT PASSENGER SIDE AIR BAG DEPLOYED BUT THE FRONT DRIVER SIDE DID NOT. THE CONTACT SUSTAINED A FRACTURED NECK, BACK AND RIB. NEITHER THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Focus → · Every Focus year → · How the figures are calculated →