Page 8 of 8 · complaints 351–387 of 387

2004 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System › Ignition
Filed Oct 24, 200438,000 milesFL

STEERING WHEEL LOCKED UP, CAN'T START CAR. HAD TO TAKE A HAMMER AND POUND KEY TO GET STARTED, AS A TOW TRUCK OPERATOR TOLD ME ALL THESE FORD FOCUSS ARE DOING THIS. *AK

Electrical System › Ignition › Switch
Filed Oct 7, 200400

WHILE PLACING THE KEY INSIDE THE IGNITION SWITCH IGNITION FAILED TO START UP THE VEHICLE, AND THE KEY FAILED TO BE REMOVED FROM THE IGNITION. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC STATED THIS VEHICLE WAS NOT ON RECALL, AND THE WARRANTY EXPIRED. CONSUMER HAD TO PAY FOR PARTS AND LABOR. *AK

Steering › Column
Filed Sep 28, 20047,800 milesCA

VEHICLE WAS NOT NOT PERFORMING ADEQUATELY. THE CHECK ENGINE LIGHT CAME ON. STEERING COLUMN WAS DEFECTIVE, VEHICLE CHANGED LANES ON ITS ON. THE DEALER STATED NO DEFECTS WERE FOUND.*AK THE CONSUMER STATED THAT THE VEHICLE WAS NOT GUARANTEED TO START. SOMETIMES THE CONSUMER HAS TO TURN THE KEY 10 TIMES. THE VEHICLE ACCELERATION IS SLOW THEN FAST THEN MUTED. THE VEHICLE DOES NOT BRAKE RIGHT AND LOOSES POWER. THE VEHICLES STEERING IS VAQUE. THE CONSUMER STATED THAT THE VEHICLE CHANGES LANES WITHOUT THE CONSUMER STEERING THE VEHICLE IN THAT DIRECTION. THE CONSUMER STATED THAT THE MALFUNCTION LIGHT CAME ON TWICE AND THE DEALER STATES NOTHING IS WRONG. *TC

Vehicle Speed ControlCrashFire1 injured
Filed Sep 21, 2004CA

WHILE DRIVING 25 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 90 MPH. THE CONSUMER ATTEMPTED TO APPLY THE BRAKES TO SLOW THE VEHICLE DOWN. CONSEQUENTLY, THE CONSUMER REAR ENDED ANOTHER VEHICLE. THE POLICE INDICATED TO THE CONSUMER NOT TO DRIVE THE VEHICLE AND WAS TOWED. PLEASE PROVIDE FURTHER INFORMATION. *JB AT THE TIME OF IMPACT THE ENGINE STALLED, THE POWER STEERING AND POWER BRAKES WENT OUT. THE CONSUMER WOULD LIKE FORD TO PAY FOR THE EXPENSES. *TC *JB

Structure › Body › Door
Filed Sep 20, 2004IA

THE REAR DOORS ARE INTERMITTENTLY INOPERABLE. THEY SOMETIMES JAM AND WILL NOT OPEN, AND THEN THERE ARE TIMES THE WON'T SHUT. HOWEVER, THERE HAVE BEEN TIMES WHILE DRIVING THAT DOOR WILL JUST OPEN ON IT OWN.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 15, 200412 milesNM

VEHICLE IS HAVING A PROBLEM WITH THE BRAKES. DRIVER HAS TO PUMP THE BRAKES AND JAM THE BRAKES TO THE FLOOR THEN THE VEHICLE WILL STOP. THE BRAKE PROBLEM IS INTERMITTANT. OWNER SAYS THAT AN ENGINEER FROM THE MANUFACTURER CAME TO TEST THE VEHICLE AND THE PROBLEM DID NOT DUPLICATE ITSELF. PROVIDE FURTHER DETAILS.

Electrical System › Ignition › Switch
Filed Sep 13, 200447,000 milesMA

CONSUMER WAS UNABLE TO START VEHICLE. IT WAS TOWED TO THE DEALER, WHO REPLACED THE IGNITION LOCK AND CYLINDER.*AK

Air Bags › FrontalCrash4 injured
Filed Sep 11, 20047,432 milesTX

MY HUSBANDAND I AND TWO OTHER RIENDS WERE DRIVING ABOUT 45 MPH AND T-BONED A SMALL CAR BECAUSE THEY FAILED TO STOP. EVERYONE SUSTAINED VERY BAD SEAT BELT INJURIES. I WAS A FRONT SEAT PASSENGER AND I HIT THE WINDSHIELD WITH MY FACE BUT DID NOT SUSTAIN BAD INJURIES FROM IT AND THE WIELDSHIELD DIDNT BREAK. THE AIRBAGS NEVER DEPLOYED!!!! I WOULD'NT HAVE HIT THE WINDSHIELD IF THEY DID. THE ONLY SELLING POINT OF WHICH I BOUGHT THE SMALL CAR FOR MY THREE CHILDREN AND I. I AM AFRAID TO GET BEHIND THE WHEEL AGAIN.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Sep 3, 200475,000 milesMI

BOTH REAR DOORS INTERMITTENTLY OPENED WHILE DRIVING. DEALER WAS NOTIFIED. *AK

Visibility › Power Window Devices and Controls
Filed Aug 27, 20044,900 milesNH

REAR WINDOW DEVELOPED STRESS CRACKS WITHOUT BEING STROKE BY AN OBJECT. DEALERSHIP WAS NOTIFIED AND ACKNOWLEDGED THAT THE STRESS CRACKS OCCURRED BECAUSE OF A DEFECT, BUT THE MANUFACTURE FAILED TO REPLACE THE WINDOW UNDER WARRANTY. THE WINDOW WAS REPLACED BY THE INSURANCE COMPANY. *AK

Air Bags › Side/Window
Filed Aug 24, 20044,400 milesTX

DRIVER SEAT SIDE AIRBAG DEPLOYED WHEN RIGHT FRONT TIRE HIT ROUND LANE MARKER AT ABOUT 40 MPH.*AK

Air BagsCrash2 injured
Filed Aug 23, 2004CA

WHILE MAKING A RIGHT TURN A PEDESTRIAN WAS WALKING IN FRONT OF THE VEHICLE. TO AVOID HITTING THE PEDESTRIAN VEHICLE LOST CONTROL AND WAS INVOLVED IN A CRASH. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK

Vehicle Speed ControlCrash
Filed Aug 10, 20042,000 milesCT

WHILE SLOWING TO ATTEMPT TO STOP, DEPRESSING BRAKE BECAME VERY HARD, AND CAR WOULD NOT STOP. THE ENGINE SPEED INCREASED MOMENTARILY WHILE FOOT ON BRAKE, TACHOMETER SHOWED INCREASED RPM, CAR MOVED FOWARD FASTER, AND HIT ANOTHER VEHICLE. THIS WAS 4TH TIME THIS OCCURRED WITH NEW VEHICLE, WITHIN FIRST 2000 MILES. FIRST THREE TIMES NO COLLISION OCCURRED DUE TO LUCK.

Structure › Body1 injured
Filed Aug 4, 2004350 milesGA

THE CIGARETTE LIGHTER AFTER BEING PUSHED IN GETTING HOT POPPED OUT OF THE HOLDER AND LANDED EITHER ON THE OCCUPANT'S LAP OR ON THE CARPETING. WHEN THIS WAS SHOWN TO THE RENTAL COMPANY, AND A DEMONSTRATION WAS DONE, THE LIGHTER BURNED THE REPRESENTATIVE'S LEGS. THIS WAS A BUDGET RENTAL VEHICLE.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 4, 20041,200 milesPA

WHILE ATTEMPTING TO STOP AT A TRAFFIC LIGHT BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. CONSUMER HAD TO APPLY EXCESSIVE PRESSURE IN ORDER FOR THE VEHICLE TO STOP.*AK

Engine and Engine Cooling › Engine
Filed Jul 6, 2004DC

VEHICLE HAS STALLED / SPUTTERED WHILE DRIVING OR IDLING.*MR THE CONSUMER TOOK THE VEHICLE TO THE DEALER ON 3 SEPARATE OCCASIONS AND EACH TIME THEY SAID SOMETHING DIFFERENT WAS WRONG. THE DEALER REPLACED THE IDLE AIR CONTROL VALVE, CLEANED OUT THE ENTIRE FUEL TANK, REPLACED THE FUEL PUMP AND FILTER AND HAVE NOW REPLACED THE TRANSMISSION. *JB

Electrical System › Ignition › Switch
Filed Jun 27, 200430,810 milesNJ

LOCK CYLINDER WILL NOT OPERATE TO START CAR. KEY WILL NOT TURN. I PURCHASED CAR USED WITH 24161 MILES AS USED WITH BALANCE OF NEW CAR WARRENTEY. FIRST HAPPENED AT 30810 MILES , 35500 MILES,40211 MILES, AND AT 42152 MILES. THE CAR IS UNUSABLE WHEN THIS HAPPENS. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Jun 26, 200411,886 milesTX

I RENTED A FORD FOCUS 2004 WITH JUST UNDER 12,000 MILES IN SAN FRANCISCO FROM FOX RENT A CAR. THE BRAKES WERE MAKING NOISES WHEN I WOULD COME TO A STOP. WHEN I TOOK THE CAR DOWN LOMBARD STREET THE CAR SMELLED LIKE BURNING WIRES BUT AT THAT TIME I WAS NOT SURE IF THE SMELL WAS COMING FROM OUR CAR OR ANOTHER ACR. TWO DAYS LATER I DROVE ON THE HIGHWAY AND EXITED, DROVE ON THE SERVICE RAOD GOING NOW ABOUT 25MILES/ HOUR THEN AS I CAME TO THE OTHER CARS I TRIED TO SLOW DOWN TO A STOP TO MAKE A RIGHT HAND TURN. I WAS PRESSING ON THE BRAKE BUT NOTHING WAS HAPPENING. I LOOKED DOWN TO SEE IF MY FOOT WAS ON THE BRAKE AND IT WAS AND STILL THE CAR WAS NOT STOPPING. I THEN PUT MY FOOT ALL THE WAY TO THE FLOOR ON THE BRAKE AND STILL NOTHING HAPPENED. I THEN GENTLY ROLLED INTO THE CAR INFRONT OF ME. FOX RENT A CAR STADED IT WAS MY FAULT BECAUSE IT IS IMPOSSABLE FOR A NEWER CAR TO HAVE BRAKE PROBLEMS. I THEN CONTACTED MY LOCAL FORD DEALER WHO STATED "FORD HAS NEVER HAD ANY PROBLEMS WITH THE BRAKES." LATER I SEARCHED ON GOOGLE AND FOUND I WAS NOT ALONE. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 23, 2004100 milesFL

I BROUGHT CAR BRAND NEW FROM FORD IN MARCH 2004. SINCE THEN THE BRAKES, AND CALIPERS, ROTORS HAVE SQUEALED HORRIBLY. I HAVE TAKEN THE CAR BACK TO THE SHOP THREE TIMES HAD NUMEROUS PHONE CONVERSATIONS WITH THEM AND THE PROBLEM IS NOT FIXED. I FINALLY TOOK IT TO A MECHANIC OUTSIDE FORD WHO TOLD ME THE ROTORS WERE WARPED AND GLAZED. THIS CAR IS ONLY3 MONTHS OLD. THEY ARE AT A .8 AND SHOULD BE 1 INCH. THE FRONT BRAKES HAVE NVER BEEN REPLACED. I HAVE CHILDREN THAT RIDE IN THIS VEHICLE WITH ME.*AK

Interior Lighting
Filed Jun 22, 2004FL

THE INDICATOR LIGHTS ON THE INSTRUMENT PANEL FOR THE HIGH BEAM HEADLIGHT AND TURN SIGNALS WERE NOT BRIGHT ENOUGH. *AK *NM

Air Bags › FrontalCrash1 injured
Filed Jun 18, 2004WY

WHILE DRIVING 72 MPH CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A DEER. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION.*AK

Suspension › Rear
Filed Jun 16, 20043,000 milesCA

WHEN THE CAR HAD ~ 3000 MILES ON IT, WE WERE DRIVING ON THE FREEWAY WHEN IT SUDDENLY BEGAN TO VIBRATE AND SHIMMY LIKE IT HAD MULTIPLE FLAT TIRES. WE PULLED OFF AND LOOKED FOR PROBLEMS BUT THE TIRES WERE FINE AND NOTHING WAS OBVIOUS. WHEN WE BEGAN DRIVING AGAIN THERE WAS NO PROBLEM. THE FOLLOWING DAY, THE SAME PROBLEM OCCURRED AGAIN AND WE TOOK THE CAR TO THE DEALER. THEY FOUND FEATHERING ON ALL TIRES AND REPLACED ALL 4 TIRES AND REBALANCED THEM. ABOUT A WEEK LATER WHILE DRIVING ON THE FREEWAY A LOUD BANG SOUNDED IN THE REAR OF THE CAR AND IT AGAIN BEGAN TO VIBRATE AND SHIMMY. AGAIN AFTER GETTING OFF THE ROAD AND LOOKING IT OVER, THE CAR SEEMED OK. WE AGAIN TOOK IT TO THE DEALER WHO COULD NOT REPLICATE THE PROBLEM AND REBALANCED THE FRONT TIRES. ABOUT 2000 MILES LATER AGAIN WHILE DRIVING ON THE FREEWAY, THE LOUD BANG AND VIBRATION RE-OCCURRED. WHEN THE BRAKES WERE APPLIED, THE CAR ALMOST WENT OUT OF CONTROL, SLIDING AND FEELING LIKE IT WOULD TIP OVER. WE AGAIN TOOK IT TO THE DEALER WHO COULD NOT REPLICATE THE PROBLEM. THIS TIME THEY DID NO WORK AND SAID THERE WAS NOT AN IDENTIFIABLE PROBLEM WITH IT. WE INFORMED FORD MOTOR OF THE PROBLEMS AND ARE WORKING WITH A LAWYER ON A LEMON LAW COMPLAINT AS THE CAR IS DANGEROUS TO DRIVE.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Jun 15, 2004NJ

WHILE DRIVING AT UNKNOWN SPEED, CONSUMER NOTICED THAT WHEN BRAKES ARE BEING DEPRESS, THE VEHICLE WOULD SWAY TO THE LEFT FLOWING A LOUD NOISE. DEALERSHIP SERVICE VEHICLE AND REPLACE BRAKES PADS AND ROTORS. *LA

Power Train › Manual Transmission
Filed May 25, 2004404 milesNJ

MANUAL TRANSMISSION REVERSE AND FIRST GEAR FAILED, CAUSING CAR TO OVER REV ENGINE. CAR WAS TAKEN TO DEALER WHERE I WAS TOLD A PIN CLAIMED LOSE IN THE CLUTCH. DURING TOWING OF VEHICLE, TOW TRUCK DRIVER NOTICED THAT THERE WAS A LARGE AMOUNT OF RUST ON THE UNDERCARRIAGE OF THE CAR. THIS PROBLEM IS NOT YET RESOLVED. *NM

Engine and Engine Cooling › Engine
Filed May 19, 2004NC

2004 FORD FOCUS SVT *PURCHASED NEW ON APRIL 30; CAR IS LESS THAN 20 DAYS OLD *ENGINE EXHIBITS "SURGING" BETWEEN 2000-3500, ALL GEARS, ALL TEMPERATURES, LIGHT ACCELERATION *CONCERN THAT SURGING COULD THE CAR TO LUNGE FORWARD, CAUSING AN ACCIDENT OR FATALITY *CONTACTED FORD SVT TEAM (800-367-3788) AND WAS TOLD THEY ARE AWARE OF THE PROBLEM, BUT NOT CURRENTLY WORKING ON A FIX AS "NOT ENOUGH. *AK

Electrical System
Filed May 19, 2004FL

ELECTRICAL SYSTEM FAILED TO ILLUMINATE PROPERLY. THE INTERIOR AND EXTERIOR LIGHTS FAILED. THIS CAUSED POOR VISIBILITY FOR THE DRIVER. *AK

Engine and Engine Cooling
Filed Apr 30, 2004RI

WHILE DRIVING, THE CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER MANAGED TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC PERFORMED A DIAGNOSTIC TEST ON VEHICLE AND FOUND THAT SPARK PLUGS AND THE HEAD OF THE ENGINE WERE WORN. MECHANIC REPLACED THE SPARK PLUGS AND THE HEAD ENGINE. *LA

Visibility › Sun/Moon Roof Assembly1 injured
Filed Apr 22, 2004CA

FORD SPORT KA HAS PRODUCED A COMMERCIAL SHOWING A CAT BEING DECAPITATED AS ITSHEAD IS LOOKING INTO THE VEHICLE VIA THE POWER SUN ROOF.*AK AS THE SUNROOF CLOSES THE CAT'S HEAD IS SEVERED. THIS COMMERCIAL WHILE MEANT TO BE HUMOROUS ONLY TO FORD CLEARLY DEMONSTRATES THE CLEAR DANGER OF SERIOUS INJURY AND DEATH TO PETS AND CHILDREN. I FORMALLY REQUEST THAT THIS COMMERCIAL BE SCENE AND REVIEWED AS A DEMONSTRATION BY FORD THAT IT'S SUNROOFS ON THIS VEHICLE AND POSSIBLY OTHER FORD VEHICLES IS INHERANTLY UNSAFE TO CHILDREN BUT NOT PROVIDING A RESISTANCE MECHANISM THAT WOULD RETRACT THE MOVING ROOF WHEN MET WITH RESISTANCE E.G. A CHILDS HEAD OR BODY PART.

Power Train › Automatic Transmission
Filed Apr 12, 2004SC

VEHICLE WAS DRIVEN LESS THAN SEVENTY MILES AFTER BEING RELEASED FROM THE MANUFACTURER. WITHIN THAT TIME, UPON MERGING ONTO THE HIGHWAY, TRANSMISSION FAILED. TRANSMISSION STARTED SLIPPING WITH ENGINE REVVING TO 3000 RPMS, AND VEHICLE SLOWLY ACCELERATED ONTO THE HIGHWAY. WITHIN A FEW SECONDS THE TRANSMISSION ENGAGED,BUT ONLY IN THE FIRST GEAR. THIS ENTIRE INCIDENT OCCURRED AFTER THE MANUFACTURER HAD HELD THE VEHICLE BECAUSE OF A QUALITY CONTROL ISSUE. THE DEALERSHIP WANTED TO REPLACE THE ENTIRE TRANSMISSION.*AK

Electrical System › Ignition › Switch
Filed Apr 8, 200464,400 milesCA

IGNITION CYLINDER / LOCK SEIZED AND PREVENTED VEHICLE FROM STARTING.*AK

Engine and Engine Cooling
Filed Mar 29, 2004350 milesCA

WHILE DRIVING 35 MPH VEHICLE STALLED. *AK

Suspension › Rear
Filed Mar 24, 2004IL

WHILE DRIVING 25 MPH, A LOUD POPPING NOISE WAS HEARD COMING FROM THE REAR. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE FILL ION ADDITIONAL INFORMATION. *JB

Suspension › Front › Wheel Bearing
Filed Mar 17, 2004SC

WHILE DRIVING 55 MPH A LOUD BANGING NOISE WAS HEARD COMING FROM THE REAR WHEEL. DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THIS VEHICLE WAS NOT COVERED UNDER A RECALL. *AK

Wheels
Filed Mar 12, 2004MI

I WOULD LIKE TO HAVE SOMEONE INVESTIGATE THE MATERIAL USED IN THE REAL WHEEL COVERS OF THE 2004 FORD FOCUS ZTW WAGON. I BELIEVE THIS PRODUCT DOES NOT PROTECT THE VEHICLE FROM MOVING OBJECTS. *AK

Engine and Engine Cooling
Filed Mar 5, 200448,000 milesAZ

WHILE DRIVING ENGINE LIGHT ILLUMINATED, THEN VEHICLE STALLED. *AK

Engine and Engine Cooling › Engine
Filed Mar 2, 200448,000 milesAZ

WHILE DRIVING THE ENGINE LIGHT ILLUMINATED. THEN, VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Electrical System › Ignition
Filed Feb 3, 2004WA

WHILE DRIVING VEHICLE STALLED. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DID NOT RESOLVE THE PROBLEM. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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