Page 7 of 8 · complaints 301–350 of 387

2004 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Steering
Filed Oct 9, 2005NJ

I DROVE AND PARKED THE 2004 FORD FOCUS ABOUT 40 MINS FROM MY HOME. ABOUT 2 HOURS LATER, I WENT TO GET IN MY CAR AND THE STEERING WHEEL WAS LOCKED. I INSERTED THE KEY AND IT WOULD NOT TURN. SEVERAL PEOPLE TRIED JIGGLING THE STEERING WHEEL, STEPPING ON THE BRAKE ALL TO NO AVAIL. I CALLED AAA AND FORD ROADSIDE AND WAS TOLD BY BOTH THAT IT WOULD NEED TO BE TOWED AND THAT THEY COULD DO NOTHING AT THIS TIME (SAT. EVENING/ SUN MORNING OF COLUMBUS DAY WEEKEND). *NM

Electrical System
Filed Oct 6, 20052,000 milesGA

DT: CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING ON THE HIGHWAY THE CAR SHUT DOWN WITHOUT WARNING. NO PARTICULAR SPEED OR CIRCUMSTANCE. THIS INCIDENT HAPPENED SEVERAL TIMES ON INTERSTATE. WHILE GOING 70 TO 75 MPH. THE CAR SHUT DOWN, NO BATTERY, NO LIGHTS, AND IT WAS VERY HARD TO STEER. IT HAPPENED AT STOP SIGN OR AT SPEEDS OF 35 TO 45 MPH .AFTER PUTTING VEHICLE IN PARK THEN IN NEUTRAL OR PARK IT WILL START BACK UP. VEHICLE WAS TAKEN BACK TO DEALERSHIP 3 TIMES IN THE LAST 3 WEEKS. MECHANIC RECALIBRATED THE AUTOMATIC TRANSMISSION CONTROL MODULE (PCM) ,AND WAS TOLD IT WOULD BE OKAY. TOOK IT OFF THE DEALERSHIP AND WITHIN 10 MILES INCIDENT STARTED HAPPENING AGAIN. FLIGHT RECORDER WAS INSTALLED ON OCTOBER 6, 2005 WAS TOLD TO PUSH A BUTTON EVERY TIME THE VEHICLE SHUT OFF, BUT THE PROBLEM WAS THAT THERE WAS ELECTRICITY GOING TO ANYTHING TO MAKE THE FLIGHT RECORDER SHOW THE PROBLEM. *AK

Electrical System › Ignition
Filed Sep 12, 2005NM

I WAS ABLE TO GET THE KEY IN AND OUT OF THE IGNITION BUT WAS NOT ABLE TO TURN THE WHEEL OR THE KEY. EVERYTHING WAS LOCKED. HAD TO GET THE 2004 FOCUS TOWED AND PAY 300+ DOLLARS FOR REPAIR AS THE WARRANTY IS UP (40K + MIS.) *JB

Electrical System › Alternator/Generator/Regulator
Filed Aug 31, 200548,229 milesMI

ON THE ALTERNATOR PLUG THERE IS THREE WIRES ONE WIRE BROKE OFF BY ITSELF AND IT HAS LEFT THE BATTERY LIGHT ON ALL THE TIME I DON'T FEEL I SHOULD HAVE TO GO AND GET THE NEW PLUG FOR THE ALTERNATOR IF IT IS DEFECTIVE AS WELL. *NM

Fuel System, Gasoline › Delivery
Filed Aug 28, 20059,996 milesWI

IN MINNEAPOLIS 4/23/04 THE CAR STALLED IN STOP AND GO FREEWAY TRAFFIC AND TOOK A FEW MINUTES ON THE FREEWAY TO RE-START-MILEAGE THEN-APPROX 2317 R/O OPEN DATE R/O CLOSE DATE 9/21/04 10/05/04 THE FIRST 4 DATES ARE TRANSMISSION RELATED. INITIALLY THE CAR WOULD POP OUT OF 2ND GEAR WHILE SLOWING OR TURNING A CORNER 2/03/05 2/10/05 BEARINGS REPLACED 2/12/05 2/15/05 CRUISE INOPERABLE 3/15/05 3/23/05 TRANSMISSION REPLACED. 3/25/05 3/30/05 THIS IS A THROTTLE BODY REPLACEMENT ALL OF THESE REPAIRS WERE DONE UNDER WARRANTY. IN A FURTHER PAGE I DO NOT KNOW WHAT "OEM" MEANS SO HAVEN'T ANSWERED THAT QUESTION. *JB

Electrical System › 12v/24v/48v Battery
Filed Jul 22, 200510,000 milesOH

I PURCHASED MY 2004 FORD FOCUS IN APRIL OF 2004. THE BATTERY WENT DEAD IN MAY 2005. I HAD THE CAR TOWED TO THE FORD DEALER AND THE EALER REPLACED THE BATTERY. CAR WAS DEAD AGAIN JULY 4. THE CAR WAS JUMPED AND TAKE TO THE DEALER. DEALER SAID THEY COULDN'T FIND A PROBLEM AND CHARGED THE BATTERY. IT WAS DEAD AGAIN ON JULY 9TH. I HAD DEALER COME GET THE CAR AND THEY SAID IT WAS A BAD CELL IN THE BATTERY AND REPLACED THE BATTERY AGAIN. I WAS DEAD AGAIN ON JULY 21ST. HAD THE DEALER COME GET THE CAR THEY JUMPED IT AND TOOK IT IN. THEY CHARGED THE BATTERY AND STILL TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE CAR.

Electrical SystemFire
Filed Jul 15, 200527,000 milesMI

DT: CONTACT STATES DAUGHTER CAME HOME FROM WORK ON 7-15-05 AND SHE HAD NOT HAD ANY PROBLEMS WITH THE CAR PRIOR TO THIS. THE NEXT DAY ON 7-16-05 SHE NOTICED THE CAR HAD CAUGHT ON FIRE WHILE IT WAS PARKED IN THE DRIVEWAY. THE FIRE HAD ALREADY GONE OUT. SHE HAD THE CAR TOWED TO THE DEALERSHIP, AND THE MECHANIC SAID FORD WAS COMING ON 7-19-05 TO INSPECT THE CAR. SHE TALKED TO SOMEONE WHO HAD JUST RETIRED FROM WAYNE ASSEMBLY PLANT AND HE SAID THEY HAD BEEN HAVING A LOT OF PROBLEMS WITH THE FUEL LINE COMING OFF DUE TO INCREASED PRESSURE ON THE FORD FOCUSES. SHE HAS NEVER RECEIVED ANY RECALL NOTICES. SHE DOES NOT KNOW WHERE THE FIRE ORIGINATED. THE CAR IS AT THE CLINTON MICHIGAN FORD DEALERSHIP. *AK

Service Brakes, Hydraulic
Filed Jul 8, 20059,500 milesWA

DT: CONSUMER EXPERIENCED BRAKE FAILURE WITH HIS 2004 FORD FOCUS. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE LOCALLY, BUT THEY WERE TRYING TO LOCATE IT NATIONALLY. THE BRAKES MADE A RACKET, THERE WAS A WEIGHT THAT ADJUSTED THE COUNTERWEIGHT, AND NEEDED OTHER PARTS REPLACED AS WELL, BUT THEY HAVE TO WAIT ON THE WEIGHT TO COME IN BEFORE THE WORK COULD BE DONE. THEY STATED THAT THERE WERE SIX OTHER DEALERS THAT HAVE ORDERED THE PART, AND IT WAS SENT OUT IN THE ORDER THAT IT WAS REQUESTED. CONSUMER STATED THIS HAS BEEN HAPPENING FOR APPROXIMATELY A MONTH AND A HALF TO TWO MONTHS. WHEN ON VACATION HE TOOK THE VEHICLE IN FOR A SQUEAKING NOISE, AND THEY RESURFACED THE BRAKES, WHICH ELIMINATED THE SQUEAKING NOISE. BY THE TIME THEY RETURNED FROM THE TRIP, APPROXIMATELY 1100 MILES, THE SQUEAKING NOISE CAME BACK, AND THE RACKET STARTED. CONSUMER HAD THE VEHICLE SERVICED BEFORE GOING ON THE TRIP, AND WAS TOLD THE VEHICLE WAS OKAY TO DRIVE.*AK

Service Brakes, Air › Disc › CaliperCrash
Filed Jun 17, 200530,000 milesVA

3 MONTHS AFTER BUYING A 2004 FORD FOCUS LX, THE BRAKES AND CALIPERS HAD TO BE REPLACED. APPROXIMATELY, 3 MONTHS LATER AGAIN. THEN AGAIN 5 MONTHS LATER BUT YET TO INCLUDE MY ROTORS WERE DESTROYED. EVERYTIME I AHVE COMPLAINED THAT THIS SHOULDNT HAVE HAPPENED AND THE DEALERAHIP ACTED AS IF EVERYTHING WOULD BE OK. I WAS IN A SMALL ACCIDENT DURING THIS TIME BECAUSE MY BRAKES COMPLETLEY GAVE OUT. I WAS THE ONLY PERSON INVOLVED IN THIS ACCIDENT. MY FRONT BUMPER IS MESSED UP BECASUE OF THIS. ALL OF THESE PARTS HAVE BEEN REPLACED EVERYTIME!!I HAVE SPENT OVER 400.00 DOLLARS IN RENTALS AHVING TO DRIVE THEM WHILE MY CAR WAS BEING FIXED. IM SICK OF HAVING TO CONSTANTLY HAVE THE SAME PROBLEM CORRECTED. I DON'T KNOW WHAT ELSE TO DO. MY FRIEND DRIVES A FOCUS AND HAD THE SAME PROBLEMS. HERS WAS RETURNED IMMEDIATELY WHEN SHE FOUND OUT HOW MANY TIMES IT HAPPENED TO ME. I CANT RETURN MY VEHICLE UNTIL DAMAGES ARE FIXED, WHICH I DON'T FEEL IS MY PROBLEM. I WOULD NEVER RECCOMMEND THIS CAR, AND TRY NOT TO DRIVE IT IN FEAR IM GOING TO HURT MYSELF OR ANOTHER.

Vehicle Speed Control › Accelerator Pedal
Filed Jun 7, 2005FL

DT: CONSUMER PUSHED ON ACCELERATOR WHILE VEHICLE WAS IN DRIVE, IT APPEARED AS IF VEHICLE WAS IN NEUTRAL,. VEHICLE WAS ON A SLOP AT A STOP SIGN AND STARTED ROLLING BACKWARDS. *AK

Suspension › Front
Filed Jun 3, 200533,000 milesCA

STEERING AND SUSPENSION/ CENTER SUPPORT BEARING/PART# Y542-3B436-A FAILED... BELIEVE CAR SOLD OUT OF ALLIGNMENT. REAR-END, BELIEVED CAUSE ALL WEAR ON FRONT SUSPENSION COMPONENTS, UNEVEN WEAR ON ALL TIRES ALSO, AND WOBBLY UNSTABLE REAR END. CAR WAS REPAIRED 6-3-2005 ALSO, THE THROTTLE BODY LINKAGE HAD TO BE REPLACED, WORN OUT, WAS CAUSING SUDDEN ACCELERATION AND HESITATED ACCELERATION, SOMETIMES ACTING LIKE STUCK....

Service Brakes, Air › Disc
Filed May 18, 20051,500 milesCA

BRAKE ON NEW 2004 FORD FOCUS HAS LARGE RIDGES AND RIM IS COVERED WITH BRAKE DUST. WAS TOLD THAT THIS WAS "HOW IT WAS SUPPOSE TO LOOK". CAR HAS 2300 MILES

Service Brakes, Hydraulic › Foundation Components › Disc › CaliperCrash1 injured
Filed May 2, 20057,850 milesNJ

BRAKES FAILED ON OUR 2004 FORD FOCUS ZX5 4 DOOR HATCHBACK AS MY WIFE WENT TO STOP AT A STOP SIGN LEAVING OUR DEVELOPMENT AND WAS BROADSIDED BY A TRUCK. THIS RESULTED IN A TOTAL LOSS OF VEHICLE AND INJURIES SUSTAINED TO MY WIFE. POLICE AND MEDICAL PERSONNEL WERE ON THE SCENE. SHE WAS TRANSPORTED TO HOSPITAL.

Electrical System › Wiring › Interior/Under Dash
Filed Apr 29, 200528,001 milesNC

INSTRUMENT CLUSTER IS BAD AND THE GUAGES WILL NOT WORK. PART IS NOT AVAILABLE AND MY VEHICLE HAS BEEN DOWN FOR A MONTH AND 1 WEEK AS OF RIGHT NOW. SERVICE MANAGER HAS GIVEN PART TO AREA REP FOR FORD, AND THAT WAS A WEEK AGO. *AK

Engine and Engine Cooling
Filed Apr 27, 200570,145 milesPA

WHILE DRIVING VEHICLE STALLED . DRIVER WAS ABLE TO RESTART THE VEHICLE FIFTEEN MINUTES LATER, AND DROVE IT TO THE DEALER. HOWEVER, MECHANIC COULD NOT DUPLICATE THE PROBLEM. DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS HAPPENED MORE THAN ONCE, AND HAS NOT BEEN RESOLVED. *AK FORD MRFG STATED THAT THIS TYPE OF STALLING (FAILURE) DOES NOT INDICATE A SAFETY PROBLEM. THERE HAS BEEN A CONSTANT PROBLEM WITH 1/2 TANK OF GAS OR LESS SINCE THE CAR REACH 50,000 MILES. *BF

Seats › Front Assembly › Seat Heater/Cooler
Filed Apr 18, 2005MI

CONSUMER RECEIVED RECALL NOTICE CONCERNING SEAT HEATER/COOLER. HOWEVER, THE CONSUMER HAS BEEN WAITING SINCE JANUARY. SHE WAS TOLD TWICE THAT THE PARTS WERE IN. HOWEVER, WHEN SHE CONTACTED THE DEALER SHE WAS TOLD THE PARTS DID NOT COME IN. *AK *SC *JB

Electrical System › Ignition › SwitchCrash1 injured
Filed Apr 13, 2005CA

DRIVER PLACED THE KEY INSIDE OF THE IGNITION SWITCH AND THE KEY FAILED TO COME OUT OF IGNITION. DRIVER CONTACTED THE DEALER FOR AN APPOINTMENT. *AK

Electrical System
Filed Apr 7, 200519,492 milesPA

VEHICLE HESITATED/STALLED WHEN APPLYING THE ACCELERATOR PEDAL FROM A STOP POSITION. VEHICLE HAD BEEN TO THE DEALER ON THREE SEPARATE OCCASIONS. THE FIRST TIME DEALER REPLACED THE COIL ASSEMBLY, SPARK PLUGS AND SPARK PLUG WIRING. WITHIN TWO WEEKS OR LESS THE PROBLEM RECURRED. THE LAST TWO TIMES DEALER INFORMED THE CONSUMER THAT THEY COULD NOT DUPLICATE THE PROBLEM.*AK

Tires › Tread/Belt
Filed Apr 5, 200514,000 milesMS

THE FRONT TIRE ON DRIVER'S SIDE SHOWED A 6-8 INCH LENGTH SPOT ON THE INTER TREAD OF THE TIRE, AND BOTH REAR TIRES SHOWED SIGNS OF HIGH AND LOW SPOTS RUNNING DIAGONALLY. DEALER INSPECTED THE TIRES, AND INFORMED CONSUMER THAT THIS PROBLEM WAS NOT CAUSED BY IMPROPER WHEEL ALIGNMENT. THESE TIRES WERE ORIGINAL , PIRELLI TIRES, SIZE P205/50R16, AND DOT# XAW1E1991403.*AK

Service Brakes, Hydraulic › Foundation Components › Drum › Drum
Filed Apr 4, 2005NV

I BOUGHT THE CAR WITH 0 MILES ON IT. I HEARD LOUD SQUEAKY NOISE IN THE BRAKES AT ANY SPEED WHEN SLOWING DOWN. THE FIRST WEEK, I TOOK THE CAR BACK TO FORD. FORD SENT ME HOME TELLING ME IT WAS DUST IN THE DRUMS. THEY SAID IT SHOULD WEAR OFF IN A WHILE. 1 MONTH LATER AND THE NOISE STILL WAS PRESENT NOT BETTER OR WORSE. I TOOK IT IN AGAIN, THEY HAD THE NERVE TO TELL ME TO JUST WAIT LONGER. 3 MONTHS AND THE NOISE CONTINUED. I THEN TOOK IT BACK AND THEY PUT NEW BRAKE PADS. I HAD THE CAR FOR 3 MONTHS AND THE BRAKE PAD WERE BAD??? THEY PUT NEW BRAKE PADS ON, AND AGAIN THE NOISE REMAINED. WILL THEY EVER FIX THIS PROBLEM??? IT IS NOW 1 YEAR AFTER AND THE NOISE REMAINS. DON'T BUY A FOCUS, EVEN BRAND NEW AND 100,000 MILE WARRANTY AND STILL HAVE PROBLEMS NO ONE WILL FIX.*AK

Electrical System › Ignition › Switch
Filed Apr 1, 200540,000 milesKS

I PARKED MY CAR TO GO WORK ONE EVENING,AND I CAME BACK AND IT FAILS TO WORK.NEITHER OF MY KEYS WILL TURN THE IFNITION.MY KEYS GO IN AND OUT OF THE THE IGNITION SWITCH ONLY. MY CAR HAS 40K MILES ON IT,AND IT NEEDS A RECALL IMMEDIATELY.I DO NOT HAVE MONEY TO FIX RIGHT NOW,SO I AM STRANDED.*AK

Service Brakes, Air › Disc › Rotor
Filed Mar 31, 200520,000 milesCA

ROTORS GONE BAD HANSEL FORD SAID AT 9200 MILES THE SQUEAKING WAS NORMAL, THEN AT 13000 I CALLED THEY STILL SAID IT WAS NORMAL BUT NOW THE WARRANTY WAS UP, THEN AT 20000 MILES THEY CHECK IT BECAUSE IT WAS DOING IT MORE, NOW THE ROTORS HAVE GROVES BEYOND REPAIR, YET THE BRAKE PADS STILL HAD BETWEEN 65% AND 90% LEFT TO THEM, I HAD TO REPLACE BOTH ROTORS AND PADS FOR SAFETY FOR MY DAUGHTER.

Air BagsCrash
Filed Mar 23, 2005AL

VEHICLE WAS TRAVELING ON THE ROAD DURING INCLEMENT WEATHER WHEN ALL OF A SUDDEN THE DRIVER LOST CONTROL. THIS CAUSED THE VEHICLE TO FLIP OVER TWICE. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Mar 16, 2005NV

DRIVER'S SIDE WHEEL MADE A LOUD GRINDING NOISE WHEN APPLYING THE BRAKES. WHEN TAKEN VEHICLE TO DEALER FOR SERVICE THE FRONT LEFT BRAKE PAD WORE OUT FASTER THAN ALL OTHER THREE. THE CAUSE OF WHY THIS WAS HAPPENING WAS UNDETERMINED.*AK

Visibility › Windshield Wiper/Washer › Motor
Filed Mar 13, 20054,324 milesME

WINDSHIELD WIPER MOTOR GOES IF IT GETS CLOGGED UP WITH A SMALL AMOUNT OF SNOW. THE WAY THE CAR IS DESIGNED WHEN YOU BRUSH THE CAR OFF FROM SNOW, SOME OF IT LODGES INTO AREA THAT IS HARD TO GET THE SNOW OUT OF, WHEN WIPERS ARE TURNED ON THE MOTOR DOES NOT WORK. HAD THIS REPLACED APPROX 4 OR 5 MONTHS AGO, AND NOW IT HAS HAPPENED AGAIN. I WAS TOLD BY THE FORD SERVICE DEPT THIS HAS HAPPENED TO OTHER FOCUS OWNERS. I HAVE OWNED MANY DIFFERENT CARS OF VARYING MAKES AND MODELS AND THIS IS THE FIRST TIME I HAVE EVER HAD THIS PROBLEM, IT IS DEFINATELY A DESIGN FLAW. SOME TYPE OF GUARD NEEDS TO BE INSTALLED TO PROTECT IT FROM SNOW AND ICE.*AK

Wheels › RimCrash
Filed Feb 28, 200527,200 milesPA

WHILE DRIVING 30 MPH VEHICLE HIT A POTHOLE, AND THE FRONT PASSENGER SIDE RIM BENT. *AK

Electrical System › Horn
Filed Feb 26, 200514,000 miles00

I OWN A 2004 FORD FOCUS ZTS, PURCHASED NEW IN JUNE, 2004. SINCE PURCHASE, I HAVE HAD THE HORN REPLACED TWICE,MEANING THE CAR HAS IT'S 3RD HORN. THE PROBLEM APPEARS TO BE WATER ENTRY INTO THE HORN ITSELF, POSSIBLY SHORTING OUT THE DEVICE. THE WATER COULD BE FROM A CAR WASH, OR FROM WATER ENTRY WHILE DRIVING IN RAIN. THIS IS A SAFETY DEFECT, IN THAT I HAVE NO IDEA WHETHER THE HORN WORKS OR NOT UNTIL I ATTEMPT TO USE IT. THIS COULD BE A MAJOR ISSUE IF I NEED TO WARN SOMEONE OF MY PRESENCE.*JB

Power Train › Automatic Transmission
Filed Feb 23, 200514,478 milesGA

CAR WAS PURCHASED NEW 6/15/04 WITH 317 MILES. THERE HAS BEEN OVER $1500 WORTH OF FACTORY WORK DONE ON THIS VEHICLE FROM BRAKE PADS, ROTORS, SENSOR BEING REPLACED ON TRANSMISSION. NOW THE CAR IS CONSTANTLY JERKING WHEN ACCELERATING AT 20 MPH AND STALLING. ON FEBRUARY 16TH, MY CAR WOULDN'T START AND WAS JERKING. I HAD IT TOWED TO MY HOME. ON FRIDAY, FEBRUARY 18TH THE RADIO CAME ON WITHOUT THE KEY BEING PLACED IN THE IGNITION. I HAVE FILED THE LEMON LAW AND SUGGEST OTHERS DO IT AS WELL IF THERE PROBLEMS AREN'T RESOLVED. I WAS TOLD MY CAR HAS AN ELECTRICAL SHORTAGE, BUT DON'T WANT IT BACK. I HAVE A SMALL CHILD AND AM AFRAID SOMETHING TERRIBLE WILL HAPPEN.*AK

Electrical System
Filed Feb 21, 20054,800 milesPA

CAR WAS PURCHASED NEW IN 4-04 AT 4800 MILES BRAKES GROVED, DEALER SAID NO PROBLEM; ROTORS CUT & NEW PAD AT 10,000 AND AT 12000 GRINDING IS BACK, ALSO A FLOPPING RUBBING NOISE IN FRONT RIGHT WHICH I THINK IS BECAUSE THE ROTOR WERE CUT TOO FAR AND NOW THERE IS TOO MUCH PLAY BETWEEN PADS AND ROTOR, ALSO ELECTRICAL PROBLEMS, LIGHTS, DASH ICONS, DOOR LOCKS GO ON AND OFF EVEN WITHOUT A KEY. GEM MODULE & BATTERY REPLACED BUT INSTRUMENT CLUSTER DOES NOT WORK AND IS ON NATIONAL BACKORDER. NO SPEEDOMETER, NO ODOMETER, GAS GAUGE ETC. WHILE DRIVING, DOOR LOCKS LOCK AND UNLOCK AT WILL, DASH OCCASSIONALY FLASHED ON FOR 15 SECONDS AND THEN GOES OUT AGAIN. AGENCY THINKS IT'S THE INSTRUMENT CLUSTER BUT BECAUSE THEY CAN'T GET ONE TO REPLACE IT, WE CAN'T BE SURE. THE COMPUTER WAS KICKING OUT CODES FOR EQUIPMENT THAT ISN'T EVEN ON THE VEHICLE. DEALER SAYS NEVER SAW THIS PROBLEM BEFORE.

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Feb 8, 2005150 milesCA

ABOUT 1 MONTH AFTER I BOUGHT MY CAR THE BRAKES STARTED TO SQUEAK EVERY TIME I WOULD APPLY THEY BRAKES. IT HAS CONTINUTED TO DO SO UP UNTIL EVEN THIS MORNING. THE ROTORS NOW HAVE GROOVES IN THEM ,AND THE BRAKE PADS STILL HAVE WELL OVER 50% OF THE PAD REMAINING. SO FAR NOTHING HAS BEEN DONE OTHER THAN TO SAY "IT MUST BE MOISTURE."*AK

Electrical System › Ignition
Filed Jan 29, 2005NC

TYPE OF AUTOMOBILE IS A 2004 FORD FOCUS. ON SEVERAL OCCASIONSX IGNITION LOCKS UP AND CANNOT START CAR. I HAVE RESEARCHED THE INTERNET AND FOUND THIS IS A COMMON PROBLEM IN THE FORD FOCUS DATING BACK TO THE 2000 MODEL AND YET FORD HAS DONE NOTHING TO CORRECT THE PROBLEM. THIS COULD BE A DANGEROUS PROBLEM FOR A MOTHER WITH CHILDREN IF SHE WERE TO TRAVEL AT NIGHT AND WHEN RETURNING TO THE CAR COULD NOT START HER ENGINE. IT IS NOT COVERED BY INSURANCE FOR REPAIR OR UNDER WARRANTY IF EXPIRED AND IT IS A MANUFACTURING DEFECT ON THE PART OF FORD AND THE CONSUMER SHOULD NOT BE RESPONSIBLE FOR REPAIRS THAT AFTER RESEARCHING HAS BEEN EVIDENT SINCE THE RELEASE OF THE FORD FOCUS. IT IS TIME THAT FORD DID SOMETHING ABOUT THIS INSTEAD OF LEAVING IT UP TO THE CONSUMER TO REPAIR. *AK

Tires
Filed Jan 25, 20055,300 milesOH

JUNE 2004, I PURCHASED A NEW 2004 FOCUS WITH P195.60.15 GOOD YEAR EAGLE RSA TIRES. I ASSUME THIS IS A STANDARD TIRE USED BY FORD FOR THIS MODEL, AS I WAS NOT ASKED BY THE DEALERSHIP IF I WOULD LIKE TO UPGRADE OR CHANGE THE TIRES. I NEVER DREAMED A CAR WOULD BE SOLD IN THIS AREA WITHOUT AN ADEQUATE FUNCTIONAL TIRE ON. I AM UNABLE TO CONTROL THIS VEHICLE IN WINTER WEATHER. WITH NO WARNING, THE CAR WILL VEER OUT OF CONTROL. I HAVE DRIVEN IN THIS TYPE WEATHER CONDITIONS FOR YEARS, BUT NEVER HAVE I EVER HAD A CAR WITH THIS TYPE OF HANDLING PROBLEM. I DO NOT HAVE ANY DIFFICULTY WITH IT IN RAIN OR DRY CONDITIONS, SO IT IS NOT A MECHANICAL MALFUNCTION. I HAVE HAD MULTIPLE FAILURES IN DECEMBER & JANUARY. I WAS TOLD BY GOOD YEAR TIRE DEALER THAT THE TIRES ARE A HIGH-PERFORMANCE TIRE AND ARE NOT MEANT FOR WINTER DRIVING. THERE ARE NO GRIPPING TREADS FOR SNOW AND ICE. I HAVE TO REPLACE THE TIRES ON THIS CAR WITH 5,600 MILES ON THEM FOR SAFETY PURPOSES SO THAT I DO NOT RISK INJURY OR DEATH TO MYSELF OR SOMEONE ELSE. I JUST DO NOT UNDERSTAND WHY FORD HAS PUT THIS TYPE OF A TIRE ON THE VEHICLE. I SHOULD HAVE BEEN TOLD BY FORD THE TIRES ARE NOT ADEQUATE FOR CERTAIN CONDITIONS. I AM VERY UPSET THAT I HAVE TO REPLACE A SET OF NEW TIRES ON A NEW VEHICLE SO THAT I CAN FEEL SAFE AND NOT HAVE AN ACCIDENT DUE TO INCORRECT TIRES. I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE CAR, HOWEVER, THEY ARE NOT BEING VERY COOPERATIVE WITH MY COMPLAINT. THE ONLY EXPLANATION I RECEIVE FROM THEM IS THAT THEY

Steering › Linkages › Tie Rod Assembly
Filed Jan 25, 200527,000 milesME

THE VEHICLE WANDERED ACROSS THE ROAD WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED THE CONSUMER THAT THE STEERING TIE ROD WAS BENT AND NEEDED TO BE REPLACED. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jan 24, 200516,000 milesNY

WHILE DRIVING, THE CONSUMER HEARD A LOUD BOOM. UPON MAKING A RIGHT TURN, THE FRONT OF THE VEHICLE COLLAPSED. THE BALL JOINTS WERE LYING ON THE GROUND, THE TIE ROD WAS BROKE IN HALF AND THE BRAKE HAD ALSO BROKE IN HALF. THE VEHICLE WAS COMPLETELY INOPERABLE. THE CONSUMER STATED SHE DID NOT HIT ANYTHING. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB

Service Brakes, Hydraulic
Filed Jan 21, 2005CA

WHILE APPLYING THE BRAKES PEDAL WENT TO THE FLOOR THE VEHICLE STARTED SHAKING UNCONTROLLABLY WITH OUT WARNING. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE PROBLEM CAN NOT BE DUPLICATED. THE DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS OCCURRED MORE THAN ONCE AND HAS NOT BEEN RESOLVED. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

Steering › Column
Filed Jan 18, 2005TX

THE IGNITION SWITCH AND STEERING COLUMN WAS LOCKED. THE OWNER WILL CONTACT MANUFACTURER.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 7, 20055,000 milesFL

WHEN BRAKING AT ANY SPEED CONSUMER HEARD A SQUEAKING NOISE COMING FROM BRAKE ROTORS/PADS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Air Bags › FrontalCrash1 injured
Filed Jan 2, 20056,000 milesCA

MASSIVE HEAD ON COLLISION OF A 2004 FORD FOCUS FAILED TO DEPLOY THE AIRBAGS. *JB

Service Brakes, Hydraulic
Filed Dec 15, 2004MO

WHILE APPLYING THE BRAKE PEDAL CONSUMER HEARD A SQUEAKING NOISE COMING FROM THE REAR AND THE VEHICLE JERKED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AN D MECHANIC DETERMINED THAT THE BRAKE PADS NEEDED TO BE REPLACED. *AK THE VEHICLE WAS TAKEN BACK TO THE DEALER ON OCTOBER 7, 2004 TO HAVE THE REAR BRAKES REPLACED. THE DEALER INDICATED THAT THE REPLACEMENT OF THE REAR BRAKES WOULD MAKE THE NOISE SUBSIDE. AS OF NOVEMBER 5, 2004 THE VEHICLE STILL MAKES NOISE. *NM

Tires › Sidewall
Filed Dec 11, 20046,848 milesWA

I WISH TO REPORT A POSSIBLE DEFECTIVE TIRE. ON NOV 20, 2004,I PURCHASED A 2004 FORD FOCUS SE. WITH 5.914 MILES. ON 12/9/04, WHILE DRIVING ALONG THE INTERSTATE FREEWAY, MY CAR'S TIRE BLEW OUT. UPON EXAMINATION, THERE WAS SEVERAL BLOWOUT TEARS ALONG THE OUTER SIDES OF THE TIRE. I REPORTED THE INCIDENT TO THE LOCAL FORD DEALER WHO REFERRED ME TO GOODYEAR. GOODYEAR SAID THEY BELIEVED THE TIRES FAILURE WAS CAUSED BY TIRE "UNDER PRESSURE" AND A NAIL PUNCTURE. THE GOODYEAR TECHNICIAN MADE A DETERMINATION UPON VISUAL INSPECTION BASED ON RIPPLES ALONG THE TEAR MARKS WERE CAUSED BY UNDER PRESSURE. THE FORD DEALER MADE THE SAME EXPLANATION AS DID GOODYEAR. HOWEVER, I DISAGREE WITH THE OPINIONS OF BOTH FORD AND GOODYEAR. REQUEST AN EXAMINATION OF MY TIRE TO DETERMINE IF THERE IS ANY TIRE OR BELT MANUFACTURE DEFECTS. MY TIRE IS A GOODYEAR EAGLE, RSA VERSION, SIZE P195/60/R15. MY TIRE IS AVAILABLE FOR INSPECTION TO DETERMINE FAILURE.*JB

Electrical System › Ignition
Filed Dec 8, 200480,000 milesPA

2000 FORD FOCUS ZX3: THE TUMBLERS OF THE IGNITION ARE JAMMED. THE KEY HAS A ROUGH TIME GOING INTO THE MECHANISM AND OFTEN GETS STUCK ON THE WAY IN OR OUT. ONCE IN, THE IGNITION WILL NOT TURN AT ALL. THE CAR NOW HAS TO BE TOWED TO BE WORKED ON. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Dec 3, 2004TX

CONTINUOUS PROBLEM WITH SMELL OF GAS IN VEHICLE. EXPERIENCE BAD ACCELERATION AND CAR BURNING EXCESSIVE AMOUNTS OF GAS. *BF THE VEHICLE WOULD ALSO COAST AND STOP IN THE MIDDLE OF THE STREET. THE EMISSION SYSTEM LIGHT HAD COME ON. THERE WAS AN INCIDENT WHEN THE CONSUMER VIEWED WHITE SMOKE COMING FROM OUT OF THE MUFFLER. THE CONSUMER WAS INFORMED THAT THE FUEL PUMP WAS THE PROBLEM. *SC

Electrical System › Ignition › Switch
Filed Dec 1, 2004IN

CONSUMER PLACED THE KEY INSIDE OF THE IGNITION SWITCH AND IT FAILED TO TURN THE VEHICLE ON. CONSUMER HAD TO HIT THE IGNITION SWITCH HARD IN ORDER FOR THE KEY TO COME OUT. CONSUMER CONTACTED THE DEALER FOR INSPECTION AND APPOINTMENT.*AK

Suspension › Front
Filed Nov 26, 200410,000 milesGA

WHEN BRAKING THERE WOULD BE A SQUEAKING AND A RATTLING NOISE COMING FROM THE FRONT SUSPENSION. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Nov 25, 200412,333 milesCO

THE BRAKES HAVE BEEN REPLACED 6 TIMES SINCE I PURCHASED THE CAR. THEY GO OUT EVERY 3 TO 4,000 MILES. I HIT A TREE WITH THE SIDE OF MY CAR BECAUSE I HAD NO BRAKES AT ALL AT ON POINT WHILE I WAS DRIVING. THE CAR GIVES NO WARNING WITH THE BRAKES. I TALKED TO FORD ABOUT WHO WAS GOING TO BE LIABLE IF I WRECKED AND SOMEBODY GOT HURT. THEY SAY IT MY PROBLEM. I'M NOT GETTING ANYWHERE WITH THE DEALERSHIP. THEY JUST TELL ME I DON'T KNOW HOW TO DRIVE. I FEEL MY CAR IS VERY UNSAFE ON THE ROAD. I ALSO HAVE A 4YEAR OLD THAT I WON'T DARE PUT IN THE CAR. JUST FOR THE FACT THAT THERE MAY NO BRAKES WHEN I STOP. O DO ADMIT IN THE FIRST 6,000 MILES I USED IT FOR BUSINESS. THEY STATED MY JOB WAS THE CAUSE OF IT. BUT I NO LONGER USE THIS CAR FOR MY BUSINESS. AND EVERYTIME I CALL THE FORD HOTLINE ABOUT MY CAR'S BRAKE PROBLEM. THEY JUST ALSO BLAME IT ON MY JOB. I TOLD THEM I NO LONGER DO THE JOB IN THIS CAR. THEY JUST ASSUME I DO. I DO USE MY CAR FOR ERRANDS AND JUST DRIVING AROUND. *AK

Engine and Engine Cooling › Engine
Filed Nov 24, 2004CA

WHEN PARKING A 2004 FORD FOCUS, THEY ARE DESIGNED IN A MANNER IF YOU PARK TO CLOSE TO A CURB STOP THE OIL FILTER CAN BE HIT AND KNOCKED OFF THE CAR. ALL OF THE OIL DRAINED OUT AND WITHIN LESS THAN 4 MILES THE CAR WAS INOPERABLE. FORD MOTOR LOOKED AT THE VEHICLE STILL UNDER WARRANTY AND CLAIMED THE OWNER WOULD NEED TO COME UP WITH $5300 TO FIX THE CAR. THEY CLAIMED THE CONSUMER WAS LIABLE AND IT WAS HER FAULT AND NOT A DESIGN DEFECT, CLAIMING THE MOTOR FROZE AFTER 2-4 MILES AND NO OIL LIGHT EVER COMING ON. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 19, 2004NC

WHILE DRIVING 45 MPH APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. HOWEVER, THE CAUSE HAD NOT BEEN DETERMINED. *AK

Seats › Front Assembly › ReclinerCrash1 injured
Filed Nov 10, 20042,100 milesPA

WHILE AS A SOLE DRIVER AND OCCUPANT OF A 2005 FORD FOCUS, I WAS STOPPED AT A RED LIGHT AND REAR-ENDED BY A FOUR DOOR 1995 DODGE INTREPID AT A SPEED OF APPROXIMATLEY 50 MILES PER HOUR. MY DRIVER'S SEAT COLLASPED IN THE COLLISION WHICH JERKED MY NECK AND BACK INTO THE REAR SEAT. AS A RESULT MY THORASIC SPINE, CERVICAL SIPNE WAS SO INJREUD AS TO CAUSE MY NECK AND BACK INCLUDING MY BOTH ARMS TO SUFFER A DEGREE OF PARALYSIS, AND INJURY TO THE UPPER SPINAL CORD. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 4, 2004VA

CONSUMER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR. THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

Seats › Front Assembly › Head Restraint
Filed Nov 4, 2004MD

MY HUSBAND JUST PURCHASED A 2004 FORD FOCUS WAGON AND THE BACK SEAT HAS NO HEADRESTS. THIS MAKES IT USELESS BECAUSE OF THE RISK OF HEAD/NECK INJURIES SHOULD A CRASH OCCUR. SUCH A SIMPLE THING WOULD HAVE MADE SUCH A DIFFERENCE!*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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