Page 4 of 8 · complaints 151–200 of 387

2004 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System › Instrument Cluster/Panel
Filed Feb 25, 200970,000 milesMA

MY 2004 FORD FOCUS IGNITION SWITCH FAILED MAKING IT IMPOSSIBLE TO TURN THE KEY AND START THE CAR. LEAVING HIM STRANDED IN PROVIDENCE RI LATE MONDAY NIGHT. I UNDERSTAND THAT THIS IS A CLASS PROBLEM WITH THE FOCUS AND THE STATE OF CALIFORNIA IS PURSUING A CLASS ACTION AGAINST FORD FOR THIS. WHY IS THEIR NO RECALL ??? THE CAR HAS 70K MILES ON IT, BUT THE REPAIR WAS NOT COVERED UNDER THE 100K WARRANTY AS IT IS OVER 4 YEARS OLD. *TR

Electrical System › Ignition
Filed Feb 21, 200972,000 milesAL

2004 FORD FOCUS KEY GETS STUCK IN THE IGNITION AND WILL NOT TURN. IT OCCURS FREQUENTLY. *TR

Electrical System
Filed Feb 12, 200991,000 milesAR

UPON LEAVING A GROCERY STORE THE IGNITION KEY WOULDN'T TURN. I WAS UNABLE TO START THE CAR AND CALLED THE LOCAL FORD DEALERSHIP. THEY RESPONDED BY SAYING THAT THEY WOULD CHARGE $391 PLUS TAX, AND THAT IF THEY DAMAGED THE STEERING COLUMN IN THE PROCESS I WOULD BE LIABLE FOR THE REPAIR OR REPLACEMENT COST OF THE COLUMN AS WELL. NOT WILLING TO TAKE MY CHANCES WITH SUCH AN EXPENSIVE REPAIR THAT WOULD LEAVE ME WITH A NEW PART THAT WOULD POSSIBLY FAIL IN THE SAME MANNER, NOT TO MENTION POSSIBLE ADDITIONAL COSTS OF REPAIRING OR REPLACING THE COLUMN I CONDUCTED A BRIEF INTERNET SEARCH I FOUND THAT THIS WAS AN ONGOING PROBLEM WITH 1999 THROUGH 2007 FORD FOCUS CARS. I ALSO LEARNED THAT A COMPETENT LOCKSMITH COULD REPAIR THE SWITCH FOR BETWEEN $150 AND $200. I WAS ABLE TO GET MY VEHICLE REPAIRED FOR $152, AND THERE WAS NO POSSIBILITY OF DAMAGING THE STEERING COLUMN. THE ORIGINAL PART WAS REMOVED BY THE LOCKSMITH, REBUILT THE SWITCH AND REPLACED IT THUS REPAIRING THE VEHICLE. *TR

Steering
Filed Feb 6, 2009IN

FOR ABOUT A MONTH NOW, THE IGNITION AND/OR STEERING WHEEL LOCKS UP WHEN I TRY TO PUT THE KEY IN TO START MY 2004 FORD FOCUS. I INITIALLY SPENT 20 MINUTES TRYING TO FIGURE OUT HOW TO START THE CAR. NOW I REALIZE I HAVE TO JIGGLE, TURN, & FINAGLE EVERYTHING JUST RIGHT & I CAN GET IT THE IGNITION TO TURN IN A FEW MINUTES. IT IS RIDICULOUS THAT I NOW THINK GETTING MY CAR STARTED IN UNDER 5 MINUTES IS "GOOD." THIS HAPPENS 9 OUT OF 10 TIMES THAT I TRY TO START THE CAR. I HAVE SEEN MANY SIMILAR COMPLAINTS. SEEMS LIKE FORD NEEDS TO FIX THIS PROBLEM. I AM NOT IMPRESSED. *TR

Electrical System › Ignition
Filed Feb 3, 200944,000 milesOR

2004 FORD FOCUS - IGNITION PROBLEMS. CAME TO FIND OUT THIS IS A WELL KNOWN, DOCUMENTED PROBLEM. "THE FORD FOCUS' MOST COMMON PROBLEM, ACCORDING COMPLAINTS FROM FOCUS OWNERS, IS THE KEY WON'T TURN IN THE IGNITION, OR THE KEY GETS STUCK IN THE IGNITION." *TR

Latches/Locks/Linkages
Filed Jan 28, 200948,000 milesTN

WE HAVE ALREADY FILED A PREVIOUS COMPLAINT FOR ALMOST EXACTLY THE SAME DEFECT WHICH HAPPENED WITHIN APPROXIMATELY A YEAR AND A HALF OF EACH OTHER. IT WAS RECOMMENDED THAT WE FILE A COMPLAINT WITH YOU, ABOUT 2 SEPARATE/SIMILAR EVENTS THAT HAVE OCCURRED DURING OUR OWNERSHIP OF THIS VEHICLE (2004 FORD FOCUS ZX-3). IT BECAME DIFFICULT TO INSERT/REMOVE KEY FROM IGNITION FOR A COUPLE OF WEEKS. ON THE PREVIOUS OCCASION THE KEY BECAME STUCK AND THE CAR WOULD NOT START. AFTER THE ONSET OF THE MOST RECENT INCIDENT, THE KEY BECAME COMPLETELY STUCK IN THE IGNITION, IT WILL TURN SLIGHTLY EITHER WAY, THE KEY WILL NOT COME OUT, BUT THE CAR WILL START. ON THE FIRST OCCURRENCE WE HAD TO HAVE THE CAR RE-KEYED, AND BOUGHT A NEW LOCK CYLINDER AND HAD IT PROGRAMMED AND INSTALLED AT THE FORD DEALERSHIP. LUCKILY THE FIRST TIME IT HAPPENED WE WERE AT A FRIENDS HOUSE IN THE NEIGHBORHOOD, SO WE WERE NOT STRANDED IN THE MIDDLE OF NOWHERE, AND THIS TIME FORTUNATELY THE CAR WILL STILL START. HOWEVER, THE KEY REMAINS STUCK IN THE IGNITION SO REALISTICALLY SOMEONE COULD STEAL THE CAR. *TR

Electrical System › Ignition
Filed Jan 27, 200948,000 milesWV

THE IGNITION LOCK AND THE KEY WOULD NOT COME OUT. HAD TO BE TOWED AT MIDNIGHT FROM THE HOSPITAL IN 18 DEGREE WEATHER. DEALERSHIP SAID MANUFACTURE PART AT A COST OF $455.00. BRAKE NOISE NO ONE CAN FIND. REPLACED THE WINDSHIELD WIPER ARM TWICE. WILL NEVER BUY FORD AGAIN!!! *TR

Latches/Locks/Linkages
Filed Jan 25, 2009OH

IGNITION LOCK UP ON 2004 FORD FOCUS. STEERING WHEEL WON'T UNLOCK AND KEY WON'T TURN. IT SEEMS THIS IS A MAJOR PROBLEM AND I THINK SOMETHING NEEDS TO BE DONE ABOUT IT. *TR

Electrical System › Ignition
Filed Dec 22, 2008GA

I HAVE A 2004 FORD FOCUS WHOSE IGNITION SWITCH WENT OUT AND HAD TO BE REPLACED. THIS COST ME A COUPLE HUNDRED DOLLARS. *TR

Engine and Engine Cooling
Filed Dec 18, 2008CT

PURCHASED CAR IN SEPTEMBER 2008 AND IT HAS SINCE DIED WHILE DRIVING THREE TIMES IN LESS THAN THREE MONTHS. LAST TIME CAR DIED, SO FAR, WAS ON A BUSY ROUTE AT A BUSY INTERSECTION WITH OUR TWO TODDLERS AND NEWBORN IN THE BACKSEAT. THERE ARE NUMEROUS OTHER PEOPLE WITH SAME PROBLEM OF CAR JUST DYING WHILE BEING DRIVEN. WHEN WILL THIS GET THE PROPER ATTENTION IT NEEDS BEFORE SOMEONE IS INJURED OR EVEN KILLED BEFORE IT'S ACTUALLY DEALT WITH. NO DEALERSHIP OR MECHANIC CAN FIGURE OUT WHAT'S WRONG WITH THE CAR. HAD WE KNOWN THIS, WE WOULD HAVE NEVER PURCHASED THIS CAR. WE PURCHASED IT SOLELY ON THE FACT IT WAS ABLE TO HAVE OUR THREE CHILDREN IN THE BACKSEAT AND IT HAD SO FEW MILES, 65K. *TR

Electrical System
Filed Dec 17, 200857,000 milesMD

TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHEN THE CONTACT REMOVES AND RE-INSERTS THE KEY FROM THE IGNITION, THE IGNITION LOCKS. HE WAS UNABLE TO START THE VEHICLE AND IT WAS TOWED TO THE DEALER. HE IS IN THE PROCESS OF HAVING THE IGNITION CYLINDER REPLACED. THE MANUFACTURER STATED THAT THEY WOULD NOT PROVIDE FINANCIAL ASSISTANCE BECAUSE HIS VEHICLE EXCEEDED THE WARRANTY. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 57,000.

Service Brakes, Hydraulic
Filed Dec 16, 200877,000 milesNJ

TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE DID NOT MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS RELATED TO THE BRAKE SHOE MATERIAL SEPARATING FROM THE SHOE, WHICH RESULTED IN THE WHEEL LOCKING. THE VEHICLE WAS REPAIRED. UPDATED 1/26/09 *CN UPDATED 01/26/09. *JB

Steering
Filed Dec 15, 200895,000 milesID

THE IGNITION ON MY 2004 FORD FOCUS HAS LOCKED UP IN THE PAST AND I HAVE BEEN ABLE TO UNLOCK IT WITH A LITTLE JIGGLING OF THE STEERING WHEEL. LAST NIGHT WAS NOT THE SAME. AFTER TRYING FOR 20 MINUTES, IN 20 DEGREE WEATHER, WITH MY 4 YEAR OLD WITH ME, I HAD TO CALL A TOW TRUCK. THEY HAD TO TOW IT TO A FORD DEALERSHIP. AFTER RESEARCHING THIS PROBLEM, I AM SHOCKED TO SEE THE AMOUNT OF PEOPLE THAT HAVE HAD THIS SAME ISSUE ON THE FOCUS, AMONG OTHER FORD MODELS. SOMETHING NEEDS TO BE DONE TO GET THIS FIXED. I AM GLAD I WAS 10 MILES FROM HOME RATHER THAN OVER 50. IT IS THESE TYPES OF ISSUES THAT DON'T GET RESOLVED THAT CAUSE CONSUMERS TO NOT PURCHASE ANOTHER FORD VEHICLE. ALSO, 2 OF MY 3 BACK SEATBELTS DON'T WORK ANYMORE. *TR

Electrical System
Filed Dec 11, 2008120,000 milesOH

GOT INTO THE CAR PUT THE KEY IN THE IGNITION AND IT WOULD NOT TURN. A LOCKSMITH HIT IT WITH A HAMMER AND IT TURNED, NOW TO GET IT STARTED I HAVE TO HIT THE KEY WITH A HAMMER BUT I DON'T KNOW HOW LONG THAT WILL LAST. *TR

Steering
Filed Dec 1, 200856,000 milesOH

THE IGNITION SWITCH ON MY 2004 FORD FOCUS (MANUAL TRANS) LOCKED UP THE STEERING COLUMN. LUCKILY THE CAR WAS NOT RUNNING AND PARKED IT STILL REQUIRED THE CALL OF FOUR TOW TRUCKS TO GET IT INTO THE DEALER. BECAUSE THE FRONT WHEELS WERE LOCKED IN A SLANTED POSITION WHEN I PARKED THE FIRST FLATBED TRUCK WASN'T ABLE TO LOAD IT. IT REQUIRED A SECOND TRUCK TO TOW IT TO MY OWN MECHANIC. FROM THERE HE REQUIRED IT TO BE TOWED TO THE DEALER, SAME RESULTS WITH TOW COMPANY'S. THE DEALER WANTED TO CHARGE $357 ON TOP OF THE TOWING FEE FOR IGNITION LOCK REPLACEMENT. *TR

Electrical System › Ignition
Filed Nov 9, 2008NV

2004 FORD FOCUS - LOCKED IGNITION SWITCH-LOW MILES. UNABLE TO DRIVE OR UNLOCK STEERING WHEEL. HUNDREDS OF COMPLAINTS ON THIS SITUATION. CLASS ACTION FILED IN CA. *TR

Electrical System › Ignition
Filed Nov 4, 2008MN

THE KEY WILL NOT TURN IN THE IGNITION. THIS IT TURNS OUT IS A KNOWN ISSUE FOR THE FORD FOCUS YET SO FAR FORD HAS NOT RECALLED THE FAULTY IGNITION. *TR

Electrical System › Ignition
Filed Oct 31, 200875,000 milesWA

MY 2004 FORD FOCUS'S IGNITION HAS FAILED. IT JUST STOPPED WORKING ONE DAY LEAVING ME STRANDED AT WORK FOR 2 HOURS. *TR

Electrical System › Ignition
Filed Oct 30, 200834,000 milesIL

MY IGNITION HAS LOCKED MULTIPLE TIMES LEAVING MY 3 YEAR OLD DAUGHTER AND MYSELF STRANDED WHERE I HAD TO CALL SOMEONE TO COME AND HELP START MY CAR AS THE KEY WOULDN'T TURN IN THE IGNITION. TONIGHT THE CAR WOULD NOT START AT ALL AND I HAD TO ABANDON IT. *TR

Air Bags › Frontal1 injured
Filed Oct 27, 200893,116 milesPA

TL*THE CONTACT OWNS A 2004 FORD FOCUS. ON OCTOBER 25, 2008, WHILE THE CONTACT'S DAUGHTER WAS DRIVING 25 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED AND CRACKED THE WINDSHIELD. THERE WAS NO IMPACT OR CRASH INVOLVED TO TRIGGER THE DEPLOYMENT. THE DRIVER RECEIVED MINOR INJURIES TO HER NECK. THE VEHICLE IS PARKED AT THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY IS SENDING AN APPRAISER TO INSPECT THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 93,116. UPDATED 12/11/08 *BF THE CONSUMER REQUESTED TO CANCEL THE COMPLAINT. THE CONSUMER STATED HER DAUGHTER WHO WAS DRIVING, HIT SOMETHING WHICH CAUSED DAMAGE TO THE UNDERCARRIAGE AND THEREFORE TRIGGERED THE AIR BAGS. UPDATED 12/11/08

Electrical System › Ignition
Filed Oct 25, 2008VA

I HAVE A 2004 FORD FOCUS ZTS. THE CAR IS ONLY 4 YEARS OLD AND THE LOCKING CYLINDER WON'T TURN ANYMORE WHEN THE KEY IS IN THE IGNITION. THIS CAR IS FAR TOO NEW TO BE HAVING A PROBLEM LIKE THIS. *TR

Engine and Engine Cooling › Engine
Filed Oct 24, 200857,000 milesCO

TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A VACUUM LEAK DUE TO BRAKE FAILURE. THE DEALER REPAIRED THE FAILURE AND STATED THAT FORD HAD TO UPGRADE THE COMPUTER IN HIS VEHICLE, WHICH MEANT THAT IT HAD TO BE REPROGRAMMED. ONCE THE CONTACT ENTERED THE VEHICLE, THE IDLER INCREASED TO 1,200 RPM'S AND THEN DROPPED TO 1,000 RPM'S. HE PLACED THE VEHICLE IN GEAR AND IT SPED OFF. HE COULD NOT STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL BECAUSE THE ENGINE WAS PUSHING AGAINST THE BRAKES. THE CONTACT DROVE 20 MPH AROUND THE PARKING LOT FOR APPROXIMATELY 20 MINUTES WITH NO BRAKES. THE DEALER IS AWARE OF THE FAILURE AND CALLED THE MANUFACTURER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED THAT WAY TO BE COMPLIANT WITH THE EPA REGARDING THE CATALYTIC CONVERTER. WHILE DRIVING 60 MPH, THE GEARS DO NOT CHANGE OR DECREASE TO A LOWER RPM. THE FAILURE MILEAGE WAS 57,000.

Electrical System › Ignition
Filed Oct 22, 2008MD

I'M A MANAGER OF A FLEET OF VEHICLES FOR THE AMERICAN RED CROSS. I HAVE HAD THREE (3) 2004 FORD FOCUS IGNITION LOCK UP TO WERE I COULD NOT TURN THE STEERING WHEEL. I HAD TO GET THEM TOWED AND NEW IGNITIONS PUT IN. THIS HAS COST ME CLOSE TO 700.00 PER VEHICLE. *TR

Electrical System
Filed Oct 15, 200841,000 milesNY

OCCASIONAL ERRATIC INSTRUMENT DISPLAY OPERATION WITH PERIODS OF INSTRUMENT PANEL OUTAGE. *TR

Electrical System
Filed Oct 15, 200865,000 milesMA

I HAVE A 2004 FORD FOCUS. INTERMITTENTLY I HAVE HAD DIFFICULTY TURNING THE KEY IN THE IGNITION. I PLACE THE KEY IN THE IGNITION BUT THE IGNITION DOES NOT MOVE. GENERALLY IF I WAIT AND TRY AGAIN SEVERAL MINUTE LATER THE KEY WILL TURN. TONIGHT I LEFT WORK AND ATTEMPTED TO START MY CAR. THE KEY WOULD NOT TURN. I CALLED HOME AND ATTEMPTED WITH SPARE KEY WITH SIMILAR RESULTS. I LEFT CAR IN PARKING LOT UNTIL ABLE TO CALL SERVICE IN MORNING. FORTUNATELY IT WAS NOT AN EMERGENCY AND I WAS ABLE TO CONTACT FAMILY TO OBTAIN ALTERNATIVE TRANSPORTATION. *TR

Electrical System
Filed Oct 9, 2008AR

I GOT IN MY CAR AFTER LUNCH ON DAY TO RETURN TO WORK AND WHEN I PUT MY KEY IN THE IGNITION, IT WOULD NOT TURN. I KEPT TRYING FOR APPROXIMATELY 30 MINUTES AND COULD NOT GET IT TO TURN. THIS IS THE SECOND FORD FOCUS I HAVE OWNED AND THE 2ND TIME THIS EVENT HAS OCCURRED. I HAD TO PAY $473.20 TO HAVE THE CAR TOWED, THE IGNITION LOCK REPLACED, AND A NEW KEY FITTED FOR THE CAR. THE LADY AT THE FORD DEALERSHIP INFORMED US BEFORE WE TOOK THE CAR IN THAT THERE WAS A POSSIBILITY OF THE PART BEING RECALLED SINCE THIS HAPPENS OFTEN. WHEN WE TOOK THE CAR IN AND THEY BEGAN WORK ON IT WE DISCOVERED THIS WAS NOT TRUE. I AM JUST THANKFUL I WAS NOT COMING BACK FROM COURT OR IT WAS LATE AT NIGHT OR ELSE I WOULD HAVE BEEN STRANDED ON THE ROAD. *TR

Unknown or Other
Filed Sep 28, 200877,000 milesCA

THERE WERE NO EVENTS LEADING UP TO THE FAILURE OF MY IGNITION FREEZING UP. I WAS RUNNING ERRANDS AND AFTER MY LAST STOP I GOT INTO THE CAR AND THE KEY WOULDN'T TURN IN THE IGNITION. I HAD SEVERAL PEOPLE TRY, INCLUDING A AAA TOW-TRUCK WORKER. HE SAID HE SEES THIS PROBLEM A LOT IN THE FORD FOCUS, THE IGNITION CYLINDER PREMATURELY WEARS OUT AND HAS TO BE REPLACED. THE CAR HAD TO BE TOWED TO THE FORD DEALERSHIP AND IS WAITING FOR REPAIR ON MONDAY. TO MY SURPRISE, I CAME AND CHECKED THE INTERNET ABOUT THE PROBLEM AND THERE IS THOUSANDS OF THE SAME COMPLAINT. ALL ARE FORD FOCUS OWNERS. ALL PUT A KEY IN THE IGNITION AND THE KEY WON'T TURN. I FIND THIS STRANGE THAT THIS CAR HAS THE EXACT SAME PROBLEM AND THE CUSTOMER HAS TO PAY HUNDREDS OF DOLLARS TO REPLACE THE IGNITION CYLINDER, WHICH IS OBVIOUSLY DEFECTED. THIS COULD BE A SAFETY CONCERN FOR ANY FORD FOCUS OWNER. THERE IS FOREWARNING BEFORE THE IGNITION FREEZES UP, IT JUST HAPPENS ONCE THE CAR IS TURNED OFF. MY CAR WAS ONLY TURNED OFF FOR 10 MINUTES AND IT HAPPENED TO ME. *TR

Tires
Filed Sep 24, 200819,392 milesCA

TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE VEHICLE HAS PIRELLI P6 TIRES. ON MARCH 2, 2005 AND DECEMBER 21, 2007, THE TIRES WENT COMPLETELY FLAT ON THE VEHICLE. THE DEALER REPLACED THE TIRES, BUT IT WAS UNDETERMINED WHICH TIRES WERE REPLACED. IT WAS LATER DISCOVERED THAT ANOTHER TIRE HAD ROTTED AND IT WAS ALSO REPLACED. ON A DIFFERENT OCCASION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. IT WAS FOUND THAT TWO TIRES HAD SEVERE DRY ROT ON THE SIDEWALLS AND A RAPID WEAR DOWN. THE MECHANIC SUGGESTED CALLING THE MANUFACTURER OF BOTH THE VEHICLE AND THE TIRES. PIRELLI TIRES WAS NOTIFIED AND OFFERED THE CONTACT 25% OFF THE PURCHASE OF NEW TIRES. THE FAILURE MILEAGE WAS 19,392 AND CURRENT MILEAGE WAS LESS THAN 30,000. UPDATED 10/20/08. *LJ THE CONSUMER STATED ONE OF THE TIRES WOULD NOT HOLD AIR AND THE OHTER TIRE HAD A BULGED. THE CONSUMER BELIEVED THE REAMING TWO TIRES WERE SHOWING RAPID DETERIORATION.

Electrical System › Ignition
Filed Sep 23, 2008CA

I BOUGHT A 2004 FORD FOCUS ZX3 A YEAR AGO IN AUGUST 2007. THE CAR HAD NEVER GIVEN ME ANY PROBLEMS UNTIL YESTERDAY, SEPTEMBER 22, 2008. I GOT OUT OF SCHOOL AND WENT TO LUNCH WITH A FRIEND, I HAD TO GO TO WORK SO I DECIDED TO LEAVE. WHEN I WENT OUTSIDE TO TURN MY CAR ON I COULDN'T TURN THE KEY IN THE IGNITION, I TRIED MOVING THE STIRRING WHEEL WHILE I TURNED THE KEY IN THE IGNITION BUT IT WOULDN'T BUDGE. I CALLED MY FRIEND AND SHE CAME OUT TO TRY TO SEE IF SHE COULD TURN IT ON, IT DIDN'T WORK FOR HER EITHER. I THEN PROCEEDED TO CALL THE DEALERSHIP FROM WHERE I GOT MY CAR, THEY TOLD MY THAT I DID STILL HAD WARRANTY FOR MY CAR SO THE TOLD ME THAT I HAD TO TOW IT TO THEM. THEY GAVE ME A NUMBER SO THAT I COULD CALL CUSTOMER SERVICE FOR THE WARRANTY, THEY LET ME KNOW THAT I DID HAVE INSURANCE FOR A TOW TRUCK. THEY GAVE ME THE NUMBER OF A TOW TRUCK AND I HAD TO CALL THEM SO THAT THEY COULD PICK-UP MY CAR AND TAKE IT TO THE DEALERSHIP. THE TOW TRUCK CAME AND GOT MY CAR TO TAKE TO THE DEALERSHIP. I CALLED THE DEALERSHIP AFTER MY CAR GOT THERE THE GUY TOLD ME THAT THEY WHERE NOT GOING TO BE ABLE TO CHECK MY CAR UNTIL TOMORROW WHEN THE SERVICE GUYS GOT IN. THEY CALLED BCK TODAY AND TOLD ME THAT THEY WERE ABLE TO FIX MY CAR AND I HAD TO PAY A 50 DOLLAR DEDUCTIBLE TO PICK UP MY CAR. I HAVE READ SOME MORE STATEMENTS FROM PEOPLE THAT HAVE HAD THE SAME PROBLEM WITH THEIR FOCUSES BUT THE MOST REPORT HAVE BEEN WITH THE 2000-20003 LIKE I SAID MY CAR IS A 2004 SO FORD REALLY NEEDS TO TRY TO BETTE

Electrical System › Ignition
Filed Sep 16, 200832,000 milesNY

FORD FOCUS 2004 KEY IGNITION PROBLEMS. THE KEY WONT TURN IN THE IGNITION. I UNDERSTAND THAT THIS IS IN FOCUS 2000-2003, BUT MINE IS A 2004 AND I JUST SPENT $400.00 IN REPAIRS. I WENT TO THE DEALER TO GET IT REPAIRED HOPING FORD WOULD FINALLY ISSUE A RECALL, AND I CAN GET MY MONEY BACK. THE ONE I HAVE WILL PROBABLY BREAK AGAIN IN A FEW YEARS, FOR ANOTHER $400. THIS IS TERRIBLE. I HAD THE CARD TOWED. *TR

Electrical System › Ignition
Filed Sep 1, 200892,000 milesTN

MY IGNITION SWITCH ON MY FORD FOCUS 2004 WOULD NOT TURN OVER. I WAS ONLY IN A FAST FOOD RESTAURANT FOR 5 MINUTES AND WHEN I CAME BACK OUT, THE IGNITION LOCK AND STEERING WHEEL WOULD NOT TURN. HAD TO HAVE CAR TOWED TO LOCAL REPAIR SHOP. WENT ON INTERNET AND HAVE RESEARCHED THOUSANDS OF FORD FOCUS LOCKED CYLINDER COMPLAINTS. WHEN WILL THIS BECOME A RECALL? I DO NOT KNOW HOW MUCH MONEY I WILL BE OUT OF BUT THIS IS RIDICULOUS FOR FORD TO NOT PAY FOR THIS PROBLEM. *TR

Electrical System › Ignition
Filed Aug 27, 200841,700 milesMA

IGNITION ON MY 2004 FORD FOCUS WOULD NOT TURN. THIS HAS HAPPEN BEFORE AND I WAS ABLE TO GET THE CAR RUNNING. THE LATEST I HAD TO DRILL OUT THE IGNITION TO GET THE CAR HOME. *TR

Electrical System › Ignition
Filed Aug 25, 200886,650 milesNJ

THERE WERE NO DIFFICULTIES LEADING UP TO THE FAILURE OF MY IGNITION. I PUT THE KEY IN THE IGNITION OF MY 2004 FORD FOCUS AND IT WOULD NOT TURN. I HAD A MECHANIC LOOK AT IT AND HE SAID IT WAS THE CYLINDER IGNITION SWITCH. HE CHECKED ONLINE AFTER SEEING MY CAR AND FOUND THAT THIS HAS BEEN HAPPENING IN FOCUS' SINCE 2000. I THEN DID SOME RESEARCH ON MY OWN AND FOUND THE SAME THING. I CALLED THE FORD COMPANY AND THEY SUGGESTED I TAKE MY CAR TO THE DEALERSHIP. I CALLED ANOTHER MECHANIC AND HE TOLD ME ALOT OF FOCUS' HAVE THIS PROBLEM AND THAT THE DEALERSHIP WOULD HAVE TO FIX IT BECAUSE THEY WOULD HAVE TO MAKE A NEW KEY AND NO ONE ELSE COULD DO THAT. I HAVE NOT TOTALLY FIXED THE PROBLEM YET. THE MECHANIC WHO SAW MY CAR PUT WD-40 IN THE IGNITION AND BANGED A SCREW DRIVER IN IT AND THEN IT TURNS ON. I STILL HAVE TO DO THIS. *TR

Electrical System › Ignition
Filed Aug 22, 200876,000 milesWA

1. NOTHING LED UP TO THE FAILURE. 2. FAILURE OCCURS EACH TIME KEY IS INSERTED INTO THE IGNITION 3. PARTS NEED TO BE REPLACED. I DRIVE A 2004 FORD FOCUS. MY IGNITION CYLINDER HAS GONE OUT. I SPENT 1/2 HOUR LATE AT NIGHT TRYING TO GET HOME FROM WORK. THE KEY WONT TURN. I FEAR FOR MY SAFETY. THERE ARE THOUSANDS OF PEOPLE THAT HAVE THIS PROBLEM. THIS IS SCARY! *TR

SeatsFire
Filed Aug 22, 200886,140 milesWI

HEATED SEAT PAD IN BACK OF DRIVER'S SEAT OVERHEATED AND BURNED HOLE THROUGH SEAT WHILE DRIVING. CAR HAD TO BE STOPPED ON SIDE OF ROAD AND BOTTLED WATER POURED ON SMOLDERING SEAT. FUSE FOR HEATED SEATS HAD TO BE PULLED, FUSE DID NOT BLOW ON ITS OWN. FORD TRAVELLING ENGINEERS INSPECTED SEAT AND FORD HAS REFUSED TO REPAIR SEAT AS CAR IS 16000 MILES OVER WARRANTY. ADVICE FROM FORD WAS TO CLAIM THROUGH OWNERS COMPREHENSIVE AND LET INSURANCE COMPANY RECOVER MONEY FROM FORD. AFTER SEEKING LEGAL COUNSEL DEALERSHIP HAS OFFERED TO REPAIR DRIVER'S SEAT AND INSPECT PASSENGER SEAT. PARTS ARE ON ORDER, OLD PARTS WILL BE RETAINED IN MY POSESSION. *TR

Electrical System › Ignition
Filed Aug 20, 2008NC

PURCHASED 2004 FORD FOCUS ON 8-5-08. ON 8-19-08 THE IGNITION LOCKED IN MY DRIVE WAY. IGNITION WILL NOT TURN OVER AT ALL. FORD NEEDS TO FIX THIS! *TR

Electrical System › Ignition
Filed Aug 12, 200837,000 milesCA

I COULDN'T START MY CAR AFTER PUTTING GAS IN AT A GAS STATION. THE KEY WOULD NOT TURN IN THE IGNITION. AFTER TRYING FOR OVER 10 MINUTES, I CALLED FOR HELP. MY DAUGHTER WENT ON LINE AND FOUND THAT FORD FOCUS HAVE THIS PROBLEM AND YOU NEED TO TAP THE KEY TO GET IT TO TURN. I TAPPED IT AND WAS ABLE TO START MY CAR. THIS HAS BEEN GOING ON NOW FOR ABOUT 18 MONTHS AND I DECIDED TO HAVE IT LOOKED AT TODAY AT THE FORD DEALER. THEY SAID IT IS COMMON IN THE FORD FOCUS BUT THEIR WAS NOT A RECALL ON IT. THEY SAID I NEED TO HAVE IT REPLACED FOR $375.00 W/O KEYS OR $525.00 WITH NEW KEYS. I DON'T THINK I SHOULD HAVE TO PAY FOR THIS DEFECT, FORD SHOULD REPLACE IT FOR FREE. *TR

Engine and Engine Cooling
Filed Jul 25, 200894,000 milesSC

2004 FORD FOCUS..CHANGED THE AIR FILTER AND NOTICED OIL IN AND UNDER THE OLD FILTER AND CHECKED THE OIL AND IT WAS ON THE NORMAL LEVEL. ABOUT THREE DAYS LATER, WHILE DRIVING DOWN THE ROAD, THE CAR SHUT OFF, NOW IT WILL DO NOTHING, THE MOTOR WON'T EVEN TURN OVER. CAN'T FIND OUT WHAT THE PROBLEM IS, ANY SUGGESTIONS? *TR

Electrical System
Filed Jul 22, 200831,000 milesCA

MY CAR (2004 FORD FOCUS) WAS JUST ABOUT DUE FOR ITS 30,000 MILE TUNE UP WHEN IT FIRST ACTED UP. IT STOPPED WHILE DRIVING ON THE FREEWAY-NO POWER, NOTHING. WE TOOK IT TO A LOCAL TOYOTA DEALER SERVICE CENTER AND HAD IT CHECKED AND THE 30,000 MILE TUNE UP DONE. NO PROBLEMS FOR 1 MONTH. WHILE DRIVING IT DID THE SAME THING WHEN I EXITED MY DRIVEWAY. AFTER STOPPING THE CAR, TAKING OUT THE KEY, THEN RE-STARTING THE ENGINE IT SEEMED TO BE OK SO I HEADED OUT ON THE HIGHWAY. FORTUNATELY WHILE DRIVING AT THE BACK OF A LINE OF TRAFFIC, INCLUDING 2 FULLY LOADED LOGGING TRUCKS, IT HAPPENED WHEN I HAD SLOWED DOWN TO ABOUT 50 MPH. I GOT IT OVER TO THE TOYOTA SERVICE STATION AND AGAIN THEY CHECKED IT OUT AND COULDN'T FIGURE IT OUT. THIS TIME THEY COULDN'T GET IT TO START FOR ABOUT 10 MINUTES. THE SERVICE MANAGER CALLED ME THE NEXT DAY TO TELL ME THAT FORD HAD A BULLETIN ON FIXING THIS TYPE OF ISSUE, APPARENTLY THE COMPUTER NEEDED TO BE RE-PROGRAMMED! SO I CALLED THE CLOSEST FORD DEALERSHIP 29 MILES AWAY AND TRIED TO DISCUSS THE SITUATION WITH THEM. I CALLED ANOTHER FORD DEALER AND WAS QUOTED 3 TIMES AS MUCH. I CALLED THE FORD CUSTOMER SERVICE TO MAKE A COMPLAINT AND GOT THE SAME BLASE ATTITUDE ABOUT THE SITUATION. NO ONE THOUGHT IT WAS A SAFETY ISSUE AND THAT OWNERS NEEDED TO BE NOTIFIED. BUT 4 TIMES IN TOTAL, MY LIFE AND MY FIANCE'S LIFE WERE IN DANGER. THIS IS ANOTHER ISSUE OF FORD'S NEGLIGENCE. REMEMBER THE FIRESTONE TIRES??? *TR

Service Brakes, HydraulicFire
Filed Jul 14, 2008131,000 milesMD

TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE TIRES WOBBLED AND FLAMES ERUPTED FROM THE REAR TIRES. THE FAILURE OCCURRED WITHOUT WARNING. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TIRE BEARING. THE REAR BRAKE SYSTEM WAS REPLACED. RECENTLY, THE CONTACT EXPERIENCED AN IDENTICAL FAILURE. THE PASSENGER SIDE REAR TIRE DETACHED FROM THE VEHICLE AND SMOKE ERUPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE PASSENGER SIDE REAR BRAKE SYSTEM. THE CURRENT MILEAGE WAS UNKNOWN AND THE FAILURE MILEAGE WAS 131,000.

Electrical System
Filed Jun 30, 200840,000 milesCA

I HAVE A 2004 FORD FOCUS THAT IS HAVING MAJOR ISSUES WITH THE IGNITION. THE KEY WILL NOT TURN IN THE IGNITION IN ORDER TO START THE CAR, AND HAS LEFT ME STRANDED ON SEVERAL OCCASIONS. *TR

Steering
Filed Jun 23, 2008115,000 milesIN

I HAVE A 2004 FORD FOCUS. I PARKED MY VEHICLE AT CHURCH ON SUNDAY AND WHEN I CAME OUT - I PUT MY KEY IN THE IGNITION TO START MY CAR AND IT WAS LOCKED UP. NO MATTER WHAT I TRIED I COULDN'T TURN THE KEY OR START MY CAR. I CALLED MY BROTHER-IN-LAW TO COME HELP ME. HE TRIED TO AND NOTHING WORKED. HE HAD THE SUGGESTION TO LOOK ON THE INTERNET - TO LOOK UP FORD FOCUS AND KEY WON'T TURN ON GOOGLE. I DID JUST THAT - AND THERE WERE NUMEROUS COMPLAINTS OF THIS HAPPENING TO PEOPLE THAT HAD FORD FOCUS'S. A SUGGESTION ON THERE - WAS TO GET A SMALL HAMMER OR THE END OF A SCREW DRIVER AND WHILE YOU PUT THE KEY IN THE IGNITION - PUSH IT REAL HARD AND HIT THE KEY WITH A HAMMER. IT WORKED! MY KEY MOVED TO THE START POSITION AND I WAS ABLE TO DRIVE MY CAR HOME. THE WEBSITE THAT TOLD US TO TRY THAT SAID - IT WOULD WORK TO GET THE CAR TO WHERE YOU WANTED IT TO GO - BUT THAT YOU WOULD NEED A NEW PART FOR THE IGNITION AND IT SOUNDED LIKE IT WOULD COST QUITE A LOT. I DON'T HAVE THE MONEY FOR THIS - SO I JUST LEAVE MY KEY IN THE IGNITION AT ALL TIMES - AND USE MY SPARE KEY TO UNLOCK THE CAR. I FEEL THAT THERE NEEDS TO BE A RECALL FOR THIS - AS MANY, MANY PEOPLE ONLINE HAVE COMPLAINED - IT SAID FORD FOCUS FROM YEARS 200-2004 (MINE IS A 2004). A PERSON CAN BECOME STRANDED AS THIS CAN HAPPEN TO SOMEONE ANYWHERE THEY PARK THEIR CAR. THIS WAS COVERED UNDER WARRANTY - HOWEVER, MY WARRANTY HAS LONG PASSED. SOMETHING IS WRONG WITH THIS - SINCE EVERYONE IS HAVING PROBLEMS - I BELIEVE IT DEFINITELY NEEDS TO B

Electrical System › Ignition
Filed Jun 12, 2008TX

FORD FOCUS KEY WILL NOT TURN IN IGNITION. I WAS STRANDED AT NIGHT WITH 2 CHILDREN FOR OVER AN HOUR DUE TO THIS PROBLEM! THIS HAS OCCURRED MORE THAN A HANDFUL OF TIMES IN THE LAST 2 WEEKS WHICH IS UNACCEPTABLE. THIS DEFECTIVE PART SHOULD BE RECALLED AND REPLACED IMMEDIATELY!! *TR

Equipment
Filed Jun 8, 200879,000 milesMI

MY 2004 FORD FOCUS ZTS WITH 79,000 MILES ON IT IGNITION FROZE AND LEFT ME STRANDED AT WORK FOR 1 HOUR IN 90 DEGREE HEAT. I CALLED FORD DEALERSHIP AND THEY TOLD ME THAT I'M LUCKY THAT I HAVE NOT REPLACED MY IGNITION AT LEAST THREE TIMES WITH 79,000 MILES. I WAS ALSO TOLD THAT THE IGNITIONS FALL APART AND THERE IS NO WARRANTY TO PROTECT ME AGAINST THE MANUFACTURERS DEFECT. I ALSO GOOGLED FORD FOCUS IGNITIONS AND THERE ARE THOUSANDS OF PEOPLE WHO HAVE HAD THE SAME PROBLEM LUCKY I HAVE ONLY EXPERIENCED THIS ONCE. *TR

Electrical System › Ignition
Filed Jun 6, 200849,000 milesPA

TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHEN THE CONTACT INSERTED THE KEY INTO THE IGNITION, HE WAS UNABLE TO START THE VEHICLE. HE WAS ALSO UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE DEALER STATED THAT THEY HAVE HAD MANY SIMILAR COMPLAINTS RELATED TO IGNITION FAILURE FOR THE FORD FOCUS. DEPENDING ON THE SEVERITY OF THE FAILURE, THE REPAIR COULD COST BETWEEN $300-$600. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED OTHER COMPLAINTS RELATED TO THE FORD FOCUS AND IGNITION FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 49,000.

Electrical System › Ignition
Filed Jun 6, 200849,000 milesPA

KEY STUCK IN IGNITION SWITCH. CANNOT TURN. CANNOT BE REMOVED. *TR

Electrical System
Filed May 22, 200856,000 milesCA

IGNITION SWITCH FROZEN, THE COST TO REPAIR/REPLACE QUOTED BY FORD DEALERSHIP WAS $361.00, THE COST BY A LOCKSMITH IS $300-$350. 2004 FORD FOCUS Z3. *TR

Electrical System › Ignition
Filed May 12, 2008CA

HAD TO HAVE THE IGNITION LOCK ON A 2004 FORD FOCUS REPLACED. CONSUMER STATES THAT HE WAS INFORMED THAT IT IS A FREQUENT PROBLEM. *NJ

Vehicle Speed Control › Accelerator Pedal
Filed Apr 30, 200869,000 milesCA

TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT HAD TO PULL TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE ACCELERATOR PEDAL WORKED PROPERLY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 69,000.

Electrical System › Ignition › Switch
Filed Apr 13, 200848,000 milesTX

KEY WILL NOT TURN IN IGNITION LEAVING ME STRANDED AT NIGHT. SEEMS TO BE A COMMON PROBLEM WITH THIS CAR(FORD FOCUS) ACCORDING TO INTERNET QUERIES. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Ford Focus → · Every Focus year → · How the figures are calculated →