Page 64 of 74 · complaints 3,151–3,200 of 3,686

2000 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 23, 2001KY

VEHICLE STALLED WHILE ATTEMPTING TO PARK, IT WOULD NOT RESTART FOR 12-14 HOURS, THE DEALER WAS NOTIFIED OF THE INCIDENT, THE VEHICLE HAS STALLED A TOTAL OF FOUR TIMES THE DEALER HAS REPLACED THE FUEL PUMP, SENSOR ASSEMBLY AND FUSE ASSEMBLY. *NLM

Seat Belts › Front › Anchorage
Filed Oct 16, 2001MO

REAR CENTER SEATBELT WILL NOT PULL OUT IN COLD WEATHER. DEALER HAS REPLACED SEATBELT 6 TIMES WITH ONE OF THE SAME DESIGN. DID NOT REMEDY PROBLEM. *AK CONSUMER WAS INFORMED THAT THIS PROBLEM OCCURS WHEN THE REAR BACK/BACK VERTICAL SEAT SUPPORT GETS BENT.*SLC

Air Bags › FrontalCrash
Filed Oct 15, 2001NC

WHILE TRAVELNG 35-40MPH CONSUMER HIT A DEER, BUT FRONT PASSENGER'S AND DRIVER'S AIRBAGS FAILED TO DEPLOY. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *AK

Electrical System › Ignition
Filed Oct 12, 2001UT

VEHICLE SHUTDOWNS WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM. *AK

Air BagsCrash1 injured
Filed Oct 11, 2001CA

VEHICLE WAS IN AN ACCIDENT, AND AIRBAGS DID NOT DEPLOY. CONSUMER WAS DRIVING 55 TO 60 MPH AND HIT CENTER CONCRETE DIVIDER TWICE. *AK

Seats › Front Assembly › ReclinerCrash2 injured
Filed Oct 10, 2001TX

BOTH FRONT SEATS COMPLETELY COLLAPSED BACKWARDS WHEN VEHICLE WAS STRUCK FROM REAR. DEALER WAS NOTIFIED. *AK CONSUMER WAS PUSHED INTO AN INTERSECTION, HAD NO CONTROL OVER STEERING WHEEL, 2 PEOPLE WERE INJURED IN ACCIDENT. *JB

Air Bags › FrontalCrash1 injured
Filed Oct 10, 2001GA

VEHICLE INVOLVED IN A FRONTAL RIGHT SIDE BUMPER ACCIDENT. HIT REAR BUMPER OF ANOTHER VEHICLE AT APPROXIMATELY 10 MPH OR LESS. UPON IMPACT, BOTH AIR BAGS DEPLOYED, AND DRIVER SUSTAINED 3RD DEGREE BURNS ON RIGHT HAND; DEALER/ MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 10, 2001MI

THE VEHICLE STALLED OUT WHILE DRIVING, WHEN MAKING LEFT HAND TURNS AND ALSO EXHIBITS NO START NO CLANK CONDITION, DEALER REPLACED THE SENDER BUT THE PROBLEM RESURFACED. NLM

Vehicle Speed Control
Filed Oct 6, 2001PA

WHILE PARKING THE CAR AFTER A HIGHWAY DRIVE, THE ENGINE REVVED OUT OF CONTROL AND HAD TO FORCEFULLY APPLY BRAKES. MANAGED TO DRIVE TO WORK, FOUR MILES, THE NEXT MORNING BUT TRANSMISSION DIED AS I PULLED INTO PARKING LOT. COULD NOT REVERSE AND WOULD NOT GO FASTER THAN 35 MILES PER HOUR WITH MUCH BUCKING LIKE MY BREAKS WERE BEING APPLIED. HAD TO BE TOWED TO A DEALERS LOT. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 4, 2001PA

WHEN FUEL LEVEL IS AT HALF A TANK VEHICLE STALLS AT HIGHWAY SPEEDS. THIS CONDITION HAS GOTTEN WORSE OVER LAST 4 MONTHS, VEHICLE CURRENTLY STALLS AT ANY TIME/ SPEED NO MATTER WHAT FUEL LEVEL IS, AND ON A DAILY BASIS. DEALER CANNOT FIND CAUSE. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 4, 2001IL

FORDS DEALERSHIP ARE RUDE, WORKER BROKE OTHER PARTS ON YOUR CARS AND DON'T LET YOU KNOW. YOU ARE NOT ABLE TO TRUST THE SALEMAN , THE QUOTE YOU AGREED TO PAY WAS CHANGE ON THE WAY INTO THE FINANCIAL PERSON. I WILL NEVER BUY ANOTHER FORD. THEY DO NOT STAND BEHIND THEIR CARS. I HAVE NEVER HAD THIS EXPERIENCE BEFORE. I CHANGED DEALSHIPS AND THE SAME BUSINESS. I DID FINE ONE NICE PERSON TONI. I HAVE A 2000 FORD FOCUS FOR ANYONE WHO WANT O BUY IT FOR THE BALANCE. *AK

Tires › Tread/Belt
Filed Oct 4, 2001VA

REAR TIRES HAD "CUPPING" WEAR AROUND THE TREAD. FORD DEALER SAID IT WAS BECAUSE I DID NOT ROTATE THE TIRES (FRONT TIRES ARE OK). FIRESTONE DEALER USED ALIGNMENT INSTRUMENTS THAT SHOWED THE REAR WAS OUT OF ALIGNMENT. FIRESTONE, AS DO I, BELIEVE THE CAR WAS NOT PROPERLY ALIGNED COMING OFF THE ASSEMBLY LINE. FIRESTONE SAID THAT THEY HAD SEEN MANY FOCUS MODELS WITH PREMATURE REAR TIRE WEAR PROBLEMS.*AK (TIRESIZE: P195/60TR1)

Fuel System, Gasoline
Filed Oct 3, 2001AL

CONSUMER EXPERIENCING PROBLEMS WITH GAS MILEAGE, CURRENTLY GETTING APPROXIMATELY 15 MILES PER GALLON WHEN PREVIOUSLY GETTING AROUND 29 MILES PER GALLON, THE DEALER WAS CONTACTED THREE TIMES BUT DIAGNOSTIC TEST SHOW NO PROBLEMS.*JB

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Oct 2, 2001CA

BRAKES MAKE A LOUD NOISE DUE TO WORN OUT BRAKE PADS. VEHICLE ONLY HAS 13000 MILES. *AK

Engine and Engine Cooling › Engine › GasolineCrash
Filed Oct 2, 2001CO

WHILE TRAVELING APPROXIMATELY 30 MPH VEHICLE STALLED OUT AND LOST CONTROL, CAUSING IT HIT A CURB. DAMAGED RIGHT FRONT WHEEL AND SUSPENSION. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Oct 2, 2001WA

THE FIRST TIME THAT THIS HAPPENED I WAS TRAVELING AT 50MPH. MY CAR BEGAN TO LOSE POWER AND BECOME HARD TO CONTROL, THEN IT STALLED LEAVING MY COASTING TRYING TO FIND A SAFE PLACE TO PULL OVER. I TOOK MY CAR INTO THE DEALER AND THEY REPLACED THE FUEL PUMP AND SEVERAL OTHER PARTS. THE SECOND TIME IT HAPPENED I WAS AGAIN TRAVELING AT 50MPH, WHEN AGAIN I LOST POWER TO THE CAR AND WAS LEFT COASTING. I BELIEVE THAT THIS IS A SERIOUS PROBLEM AND A VERY UNSAFE PROBLEM WHEN YOU HAVE A CAR WITH POWER STEERING AND YOU LOOSE POWER IT MAKES IT EATREMELY HARD TO CONTROL THE VEHICLE AS WELL AS A CAR THAT JUST COASTS. I WOULD LIKE TO SEE SOMETHING DONE ABOUT THIS SERIOUS DEFECT IN THESE CARS. *AK

Tires
Filed Oct 1, 2001FL

TIRES WERE WORN OUT/ PITTED AND CAUSED VIBRATION IN VEHICLE. ALSO, MADE TERRIBLE NOISES. VEHICLE WAS TEST DRIVEN AT DEALERSHIP. MECHANIC INDICATED NOTHING WAS WRONG. 2 REAR TIRES WERE REPLACED, BUT PROBLEM STILL EXISTS. FIRESTONE, FIREHAWK, 87T/GTA 87H, P195/60R15. *AK *TT

Structure › Body › Door
Filed Oct 1, 2001NC

DRIVER'S DOOR LOCK SWITCH BROKE. LOCKS ARE AUTOMATIC AND LOCK WHEN VEHICLE IS STARTED. DRIVER'S DOOR WOULD NOT OPEN AFTER VEHICLE HAS STOPPED. WOULD EXIT FROM PASSENGER SIDE. OTHER THREE DOORS WOULD FAIL TO LOCK WHEN DRIVER'S DOOR AUTOMATICALLY LOCKS. HAD NOT TAKEN VEHICLE TO DEALERSHIP.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Oct 1, 2001WA

WAS DRIVING 50MPH WHEN VEHICLE STARTED TO LOSE POWER. HAD MANAGED TO PULL TO SIDE OF ROAD. HAD VEHICLE TOWED TO MECHANIC. WAS INFORMED FUEL PUMP WAS DEFECTIVE AND NEEDED REPLACING. THIS PROBLEM HAS HAPPENED ONCE BEFORE.*AK

Air Bags › FrontalCrash1 injured
Filed Sep 28, 2001TX

WHILE TRAVELING AT ABOUT 5-10 MPH CONSUMER RAN INTO ANOTHER VEHICLE IN FRONT OF HIM HEAD-ON. UPON IMPACT, AIR BAGS DID DEPLOY, AND CONSUMER SUSTAINED SOME HEAD INJURY AFTER HITTING STEERING WHEEL.*AK

Suspension › Front › Wheel Bearing
Filed Sep 26, 2001FL

CONSUMER HEARD A RATTLING NOISE COMING FROM FRONT TIRE. DEALERSHIP REPLACED WHEEL BEARING. DEALERSHIP WAS AWARE OF PROBLEM.*AK

Suspension
Filed Sep 25, 2001NY

VEHICLE IS MAKING A THUMPING NOISE WHEN DRIVING. VEHICLE SOUNDS AS IF RUNNING OVER BUMPS IN ROAD. CONTACTED DEALER AND, DEALER STATED THEY CAN'T FIX THE PROBLEM UNTIL THEY FIND OUT WHAT THE PROBLEM IS. PLEASE ADD.*AK

Air Bags › FrontalCrash
Filed Sep 20, 2001NY

WHILE DRIVING 25 TO 30 MPH AND MAKING A LEFT HAND TURN TURN WAS TO WIDE, AND RIGHT SIDE HIT CURVE, AND LEFT SIDE OF HIT A TREE. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED.*AK

Suspension › Multiple Axle
Filed Sep 19, 2001ME

TIRES ON VEHICLE IS WEARING DOWN. REAR WHEEL BEARING WENT BAD AND HAD TO REPLACE THEM. TIRES HAD BEEN REPLACED TWICE. CONTACTED DEALER, AND DEALER STATED NEVER HEARD OF PROBLEM BEFORE.*AK

Tires › Tread/Belt
Filed Sep 19, 2001TX

COMPLETE TREAD SEPARATION - I HAVE THE TREAD. *AK (TIRESIZE: P195/60TR1)

Tires
Filed Sep 19, 2001MO

WE WERE ON VACATION AND 75MPH ON I-80, IN BIG SPRINGS NE, OUR REAR LEFT TIRE BLEW OUT. OUR CAR SWERVED ALL OVER THE ROAD BUT LUCKY FOR US IT WAS 2:30PM ON JULY 4TH AND TRAFFIC WAS LIGHT. AFTER GETTING CONTROL OF THE CAR WE PULLED UP THE NEARBY EXIT RAMP TO A TRUCK STOP. THE TRUCK SERVICE TECHNICIAN CHANGED OUR TIRE AND PUT ON THE SPARE. THE CLOSEST GOODYEAR TIRE RETAILER OPEN ON 4TH OF JULY, WAS WALMART 150 MILES AWAY. WE HAD TO DRIVE UNDER 50MPH ON A 70MPH HIGHWAY FOR THAT 150 MILES, FINALLY ARRIVING IN KEARNEY NEBRASKA AT 7:30PM. IT SEEMED IMPOSSIBLE THAT WE WOULD NEED TIRES SO SOON. ALSO, KNOW THE TIRES HAVE BEEN ROTATED AT A FORD DEALER EVERY 5000 MILES (AS PER MY WARRANTY) THE TIRE TECHNICIAN AT WALMART INFORMED US THAT THE TIRES WERE DAMAGED BY A DEFAULT IN THE CAR. HE SAID THAT FORD TWEEKS THE ALIGNMENT ON THEIR CARS TO IMPROVE HANDLING AND THAT SOMETIMES THAT TWEEKING CAUSES UNUSUAL TIRE WEAR. ALSO, HE INFORMED US THEY ARE 65,000 MILE TIRES AND SHOULD NOT BE WORN THROUGH IN 20,000 MILES. HE ALSO POINTED OUT WEAR ON THE INSIDE OF THE OTHER BACK TIRE AND TOLD US WE WOULD NOT MAKE IT HOME DRIVING ON THAT TIRE. FACED WITH FEW CHOICES, WE PURCHASED 2 NEW TIRES SO WE COULD DRIVE HOME TO ST. LOUIS. THE TOTAL COST FOR THIS WAS $177.10. UPON RETURN TO ST. LOUIS I IMMEDIATELY TOOK THE CAR INTO MCMAHON FORD AND AFTER 3 DAYS, DOUG SUCHER INFORMED ME THAT THE CAMBER WAS AT 9 WHICH WAS DANGEROUSLY NEAR AN UNSAFE READING. HE ALSO TOLD ME THERE WAS NO REPAIR AVAILABLE FOR THIS

Service Brakes, Hydraulic › Foundation Components
Filed Sep 18, 2001NV

WHEN APPLYING BRAKES PEDALWENT ALL THE WAY TO THE FLOOR AND THERE WAS NO CONNECTION. DEALERSHIP WAS AWARE OF PROBLEM.*AK

Service Brakes, Hydraulic › Foundation Components
Filed Sep 16, 2001RI

I WAS DRIVING DOWN A MAIN ROAD, WHEN A CAR SUDDENLY SWERVED IN FRONT OF ME. I WAS ONLY DRIVING ABOUT 25-28MPH, YET THE BRAKES WOULD NOT STOP, THOUGH I PRESSED DOWN ON THEM. LUCKILY, THE DRIVER WHO HAD SWERVED IN FRONT OF ME, NOTICED THAT I WAS UNABLE TO STOP, SO SHE SPED UP CONSIDERABLY. IF IT WOULDN'T HAVE BEEN FOR THAT, I WOULD HAVE DEFINITELY CRASHED INTO HER. I HAVE REPORTED THIS BRAKE PROBLEM TO THE DEALERSHIP ON SEVERAL OCCASIONS AND THEY TELL ME THAT THEIR "ALL POINTS CHECK" INDICATES THAT EVERYTHING IS OKAY. TWO WEEKS AFTER I PURCHASED MY CAR, IT BEGAN MAKING EXTREMELY LOUD SQUEAKING NOISES WHEN THE BRAKES WERE PRESSED. YET, NO ONE WANTS TO HELP ME. I TOLD THEM THAT I WANTED ANOTHER CAR, BECAUSE THIS VEHICLE IS OBVIOUSLY DEFECTIVE AND THEY TOLD ME THAT I'D HAVE TO PAY $3,000 TO BREAK MY LEASE. I EXPLAINED THAT IT IS NOT FOR LUXURY REASONS THAT I WANT MY VEHICLE REPLACED, BUT FOR SAFETY REASONS. THEY STILL CONTINUE TO BULLY ME AROUND, BECAUSE I'M A YOUNG, SINGLE FEMALE. THOUGH THIS CAR HAS SO MANY PROBLEMS, I SOMETIMES CHOOSE TO DISREGARD THEM, BECAUSE I WOULD PREFER TO AVOID ANY INTERACTION WITH THE DEALERSHIP. THEY ARE SO MANIPULATIVE AND HEARTLESS. PLEASE DOCUMENT THIS, AS I HAVE COMPLAINED MANY TIMES, TO NO AVAIL. THANK YOU.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash1 injured
Filed Sep 14, 2001WA

BRAKES HAVE BEEN SERVICED BY THE DEALERSHIP NUMBEROUS TIMES. HOWEVER, WHILE TRAVELING APPROXIMATELY 25 MPH CONSUMER APPLIED BRAKES WHICH TEMPORARILY SLOWED DOWN VEHICLE TO AN UNKNOWN SPEED. THEN, BRAKE PEDAL WENT TO THE FLOOR, AND BRAKE SYSTEM FAILED. VEHICLE CRASHED INTO ANOTHER VEHICLE, CAUSING FRONT END DAMAGE. ALSO, DRIVER SUSTAINED NECK/ HEAD INJURIES/ CRACKED RIBS, AND DISLOCATED SHOULDER. IN ADDITION, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY, BUT SPEED OF IMPACT WAS UNKNOWN. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Sep 12, 2001MD

WHEN APPLYING BRAKES THERE WAS A SQUEAKING SOUND. DEALER REPLACED FRONT PADS, AND IT DID NOT REMEDY PROBLEM. ON 11 SEP 2001, WHILE APPLYING BRAKES PEDAL WENT TO FLOOR. DEALER REPLACED FRONT AND REAR PADS AND ROTORS.*AK

Electrical System › WiringFire
Filed Sep 12, 2001CA

CAR STALLED WHILE AT A STOP SIGNAL, THEN RE-STARTED, THEN STALLED AGAIN AND FIRE WAS SEEN COMING FROM UNDER THE HOOD. EXTINGUISHED BY TOWELS AND WATER. DAMAGE NOTED TO BE A MELT-DOWN AT BATTERY AND BOTH POS AND NEG CABLES. SOME MELTED AND BURNED COMPONENTS ADJACENT. INSURANCE FIRE INVESTIGATOR NOTED DAMAGE IN STARTER AREA.*AK

Electrical System › IgnitionFire
Filed Sep 12, 2001CA

CAR STALLED WHILE AT A STOP SIGNAL, THEN RE-STARTED; AFTER 25 YDS CAR STALLED AGAIN AND FIRE APPEARED FROM UNDER THE HOOD. EXTINGUISHED BY TOWELS AND WATER. DAMAGE NOTED TO BE A MELT-DOWN AT BATTERY AND BOTH POS AND NEG CABLES. SOME MELTED AND BURNED COMPONENTS ADJACENT. INSURANCE FIRE INVESTIGATOR NOTED DAMAGE IN STARTER AREA. *AK

Air Bags › FrontalCrash1 injured
Filed Sep 11, 2001PA

BOTH DRIVER AND PASSENGER AIRBAGS DEPLOYED WHILE CAR WAS STOPPED - THE CAR IN FRONT WAS BUMPED BUT I'M SURE IT WAS AFTER THE AIRBAGS WENT OFF. WHILE THERE IS A POSSIBILITY THAT I BUMPED THEM FIRST I BARELY BUMPED THEM - I NEVER LET MY CLUTCH OUT OR GAVE THE CAR GAS - NEITHER CAR SHOWED ANY DAMAGE, OTHER THAN OURS WHICH SHOWS ONLY AIRBAG DAMAGE. THE POLICE WERE CALLED - THE OFFICER NOTED THAT THERE WAS NO DAMAGE OTHER THAN THE AIRBAGS. OUR QUESTION IS WHY DID THEY GO OFF? OTHER THEN BEING SCARED AND STUNNED FOR A FEW MOMENTS, MY LEFT ARM SUFFERED, BRUISES AND BURNS FROM THE AIRBAG. THE CAR HAS BEEN AT A DEALERSHIP IN NJ FOR ALMOST 2 WEEKS - THEY STATE IT CANNOT BE TOUCHED UNTIL THE LEGAL DEPT OF FORD CONTACTS US . *AK

Seat Belts › Front › RetractorCrash1 injured
Filed Sep 11, 2001CA

SEAT BELT/SHOULDER RESTRAINT FAILED TO RESTRAIN FRONT SEAT PASSENGER IN COLLISION. AIR BAG DEPLOYED, BUT THE FRONT SEAT PASSENGER'S SEAT RESTRAINT FAILED TO HOLD PASSENGER IN SEAT. PASSENGER HIT THE WINDSHIELD.*AK

Electrical System › Ignition › Switch
Filed Sep 9, 2001VA

STEERING WHEEL AND IGNITION SWITCH LOCKED UP WHILE, REPAIR/REPLACE IGNITION SWITCH THREE TIMES. AUTOMATIC TRANSMISSION SHIFTER WILL NOT COME OUT OF PARK POSITION, TRUNK WILL NOT CLOSE PROPERLY, FRONT BRAKE DISK PADS HAD TO BE REPLACE, BECAUSE THE PADS SEPARATED FROM THE BACKING PLATE.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Sep 7, 2001FL

WHILE DRIVING ONE OF THE WHEELS DISCONNECTED. *AK

Tires
Filed Sep 6, 2001PA

TIRE FORMED BUBBLE ONLY AFTER A FEW MONTHS OF OWNERSHIP. TOOK CAR TO FIRESTONE DEALER AND DEALER SHIP. BOTH SAY THE FRONT RIGHT RIM IS BENT THAT WHY THE TIRE FORMED A BUBBLE. THEY SAY THE BUBBLE WAS IN A CERTAIN SPOT WHICH TELLS THEM THAT I HAD TO OF HIT A POTHOLE. THE TIRE WAS REPLACED WITH A NEW ONE. THE OLD TIRE WAS SENT TO FIRESTONE FOR TESTING.*AK

Equipment › Electrical › Radio/Tape Deck/Cd Etc.
Filed Sep 6, 2001OH

THE AMPLIFIER KEEP'S GOING OUT WITH THE SONY SYSTEM THAT WAS INSTALLED IN THE FORD FOCUS SONY ADDITION CAR AND I HAD IT CHANGE TWICE BUT THE PROBLEM IS STILL THERE FORD SENT ME A LETTER ABOUT TO HAVE THE SYSTEM REPLACE AND THE SAME THING HAPPEN AGAIN WITH THE NEW AMPERIFER.

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 5, 2001LA

VEHICLE STALLED WHILE SLOWING DOWN AND WOULD NOT RESTART. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER DETRAILS ON THIS MATTER.*AK

Electrical System › Wiring › Front Underhood
Filed Sep 5, 2001FL

THIS FOCUS 2000 ALLREADY HAVE 7 RECALLS YESTERDAY THE WIRING OF THE CAR CAUSE A FIRE AND DESTROY ALL THE FRONT OF MY CAR PLEASE TELL ME WHAT I SHOULD DO THANK YOU OLGA RIVERA. *AK

Power TrainFire
Filed Sep 4, 2001VA

ON AUG 31, 2001 AT APPROXAMETLY 1:40PM, WHILE ON MY WAY TO WORK MY SPEEDOMETER, AND TACHOMETER TOPPED OUT. AND ALL DASH ELECTRICAL SYSTEMS BEGAN FLASHING. MY CAR BEGAN EXCELERATING AND STOPPING ON ITS OWN, AND I IMEDEIATELY NOTICED SMOKE POURING FROM UNDER THE HOOD AND FROM THE VENTS. I PULLED INTO PARKING LOT AT WORK, I POPED THE HOOD AND CALLED THE FIRE DEPARTMENT, BECUASE THERE WERE FLAMES COMING FROM THE BATTERY AREA. THE FIRE DEPR'T CAME AND PUT OUT THE FIRE, THE CAR WAS TOWED TO THE NEAREST FORD DEALER (PURVIS FORD, FREDERICKSBURG VA). I HAVE ONLY HAD THE CAR 28 DAYS AND HAVE NOT PAID A PAYMENT AS YET WHEN THIS OCCURED. IF YOU CAN CONTACT ME AT WORK PERFERABLY, OR HOME, PLEASE ENTER THE FOLLOWING CODE WHEN CALLING OUR HOUSE ([XXX]). ANY THING YOU CAN DO TO HELP IS APPRECIATED AS NO ONE WILL LOOK AT MY VECHILE (INDLUCING FORD AND THE DEALER WHERE PURCHASED.) THANK YOU.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Electrical System › Ignition
Filed Aug 31, 2001UT

FIRST OF I WENT OUT TO START MY CAR ONE DAY AND THE KEY WOULD NOT TURN THE IGNITION WAS LOCKED IN PLACE IT WOULD NOT MOVE AT ALL AND THE STEERING WHEEL WAS LOCKED. SO I TOOK IT INTO THE DEALERSHIP AND THEY SAID THEY HAVE HAD ALOT OF PROBLEMS WITH THESE AND THEY HAD TO WORK ON ALOT OF FORD FOCUS WITH THE SAME PROBLEM . BUT I WAS JUST OUT OF THE WARRENTY PERIOD 36000 AND I WAS AT 45000 SO THEY CHARGED ME FOR THERE WORK WHICH WAS 500 DOLLARS AND ITS SOMETHING THAT I COULD HAVE NEVER CAUSED TO HAPPEN AND WITH THE STEERING WHEEL LOCK THE CAR WAS NOT ABLE TO STEER AT ALL LUCKY IT DIDNT HAPPEN WHILE I WAS DRIVING BUT I DONT THINK THAT IT WAS SOMETHING THAT SHOULD HAVE EVER HAPPENED.

Air Bags › Side/Window1 injured
Filed Aug 28, 2001CA

DRIVER SIDE AIR BAG DEPLOYED AND CAUSED 2ND AND 3RD DEGREE BURNS TO CONSUMER'S BODY. STEERING WHEEL COVER MELTED CONSUMER'S THUMB NAIL/ FOREARM, AND HAIR ON DRIVER'S ARM. DEALER HAD NO RESPONSE TO WHAT KIND OF SUBSTANCE OR TOXICS USED INSIDE OF AIR BAG. PLEASE ADD VIN# AND MILEAGE TO FORM.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 28, 2001CA

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

Seat Belts › Front › Buckle Assembly
Filed Aug 24, 2001WI

MY MOTOR MOUNTS WENT OUT WHILE I WAS DRIVING DOWN THE HIGHWAY MAKING THE ENGINE HOP. MY SEATBELTS ARE LOCKING UP SO THAT YOU CAN NOT GET THE SEAT BELTS ON. AND MY TIRES CORD BROKE MAKING THE TIRE WAVY AND THE STEEL BELT WAS SHOWING THROUGH.*AK (DOT NUMBER: E13 027430 TIRESIZE: P195/60R15)

Air Bags › FrontalCrashFire2 injured
Filed Aug 23, 2001AR

FORD FOCUS 2000. FACTS ABOUT THIS ACCIDENT INCLUDE THAT THE IMPACT WAS HEAD ON WITH THE DAMAGE TO LEFT FRONT OF THE VEHICLE. THE PASSENGER , JACOB, WAS BELTED , BUT THE SEAT BELT FAILED TO RESTRAIN HIM. THE AIR BAG DID NOT OPEN UNTIL HE HIT THE WIND SHIELD OF THE VEHICLE. WHEN THE AIR BAGS OPENED THE STEERING WHEEL CAUGHT FIRE AND BURNED..COMBUSTION WAS SUBSEQUENT TO THE AIR BAG OPENING AND THERE WAS A GREAT DEAL OF SMOKE THAT THE DRIVER INHALED BEFORE THE PASSENGER IN THE REAR SEAT , MICHAEL WILLIAMS, GOT OUT OF THE CAR AND PUT THE FIRE OUT. SHE WAS TRAPPED IN THE CAR BY THE SEAT BELT , IT WOULD NOT RELEASE BUT IT FAILED TO RESTRAIN HER AND SHE HIT THE WINDSHIELD ..NOT NEARLY AS BAD AS JACOB, BUT IT IS BROKEN. THE STEERING WHEEL WAS BURNED. MICHAEL SAW SOME SORT OF SPARKS THAT HE THOUGHT WAS FROM THE SEAT BELT.*AK

Air Bags › FrontalCrashFire2 injured
Filed Aug 23, 2001AR

FORD FOCUS 2000. FACTS ABOUT THIS ACCIDENT INCLUDE THAT THE IMPACT WAS HEAD ON WITH THE DAMAGE TO LEFT FRONT OF THE VEHICLE. THE PASSENGER , JACOB, WAS BELTED , BUT THE SEAT BELT FAILED TO RESTRAIN HIM. THE AIR BAG DID NOT OPEN UNTIL HE HIT THE WIND SHIELD OF THE VEHICLE. WHEN THE AIR BAGS OPENED THE STEERING WHEEL CAUGHT FIRE AND BURNED..COMBUSTION WAS SUBSEQUENT TO THE AIR BAG OPENING AND THERE WAS A GREAT DEAL OF SMOKE THAT THE DRIVER INHALED BEFORE THE PASSENGER IN THE REAR SEAT , MICHAEL WILLIAMS, GOT OUT OF THE CAR AND PUT THE FIRE OUT. SHE WAS TRAPPED IN THE CAR BY THE SEAT BELT , IT WOULD NOT RELEASE BUT IT FAILED TO RESTRAIN HER AND SHE HIT THE WINDSHIELD ..NOT NEARLY AS BAD AS JACOB, BUT IT IS BROKEN. THE STEERING WHEEL WAS BURNED. MICHAEL SAW SOME SORT OF SPARKS THAT HE THOUGHT WAS FROM THE SEAT BELT.

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 23, 2001MS

CAR IS STALLING AND FORD REFUSES TO LOOK AT IT UNLESS I CAN DUPLICATE THE PROBLEM. I CAN'T. ITS GOING TO CUZ AN ACCIDENT.*AK

Structure › Body
Filed Aug 22, 2001VA

VEHICLE IS IN THE SHOP AS OF 21 AUG 01 FOR WATER LEAK UNDER DASHBOARD? TRUNK WILL NOT LOCK, AUTOMATIC TRANSMISSION DIFFICULT TO GET OUT OF PARK WORST CAR I HAVE EVER OWNED. FORD MOTOR COMPANY NOT HELPING AT ALL. MY WARRANTY WILL BE UP IN A FEW, THAT MEANS ALL DEFECTS WILL COME OUT OF POCKET FOR REPAIR.

Service Brakes, Hydraulic › Foundation Components
Filed Aug 22, 2001CA

CONSUMER STATED THAT ROTORS AND BRAKES ARE CAUSING THE TIRES TO LOCK.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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