Page 60 of 74 · complaints 2,951–3,000 of 3,686

2000 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Vehicle Speed Control
Filed Apr 10, 2002WA

WHILE DRIVING AND FOOT IS REMOVED FROM ACCELARATOR, MOTOR RACES, LOSES POWER DIES OUT.*AK BRAKES SQUEAL INTERMITTENTLY. *TT

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 10, 2002WA

I REPLACED THE WHOLE BRAKING SYSTEM, PADS,ROTORS,DRUMS AND SHOES IN LESS THAN 10,000 MILES, AGAIN IN LESS THAN A YEAR AND IN NOV. 2001 SHOES WERE REPLACED AND NEED NEW ROTORS AND PADS ON FRONT AGAIN FOR THE THIRD TIME IN LESS THAN 2 1/2 YEARS! PLEASE GO TO WWW.FORDFOCUSBRAKEPROBLEMS.COM YOU WILL SEE THIS IS A REACCURING PROBLEM AND A MALFUNCTION OF FORD.*AK

Vehicle Speed ControlCrash3 injured
Filed Apr 10, 2002CA

THE VEHICHLE LOCK WITH THE STEERING WHEEL AND THE WHEELS IN A LOCKED POSITION.THE VEHICLE THEN ACCELERATED ON IT'S OWN,AND HIT A CURB.THE OTHER TIMES IT HAPPENED THE SAME WAY.THE CAR PULLING REAL FAST TO ONE SIDE,AND THE CAR WON'T STOP IT ACTUALLY ACCELERATES. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 10, 2002GA

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Air Bags › FrontalCrash
Filed Apr 9, 2002WI

WHILE DRIVING AT 25-35 MPH IN THE RAIN CONSUMER LOST CONTROL AND VEHICLE RAN INTO A GUARDRAIL, HITTING RIGHT FRONT SIDE OF VEHICLE. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. CONTACTED DEALER. *AK

Service Brakes, Hydraulic › Foundation Components
Filed Apr 9, 2002FL

BRAKES CONSTANLY SQEAK. THIS IS THE SECOND TIME CONSUMER IS HAVING THEM REPAIRED.*AK

Air Bags › FrontalCrash
Filed Apr 9, 2002WI

WHILE BEING HIT FROM BACK AT 5-10MPH AIR BAG DEPLOYED. *AK

Service Brakes, Hydraulic › Foundation Components › Drum
Filed Apr 9, 2002VA

THIS SEEMS TO BE A VERY PREVELANT PROBLEM WITH THIS MODEL CAR. NO SAFETY DEFECT LISTED. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 8, 2002MD

PREMATURE WEAR AND TEAR OF BRAKE ROTORS CAUSED BRAKES TO GRIND. HAD BRAKES/CALIPER, AND ROTORS REPLACED TWICE. PROBLEM STILL EXISTS. DEALER AND FORD MANUFACTURER CONTACTED.*AK

Suspension › Front › Wheel Bearing
Filed Apr 8, 2002IL

WAS TRAVELING 50MPH HEARD A LOUD NOISE IN TRUNK OF VEHICLE. SOUNDED LIKE GRINDING NOISES. STOPPED VEHICLE AND SMELLED SMOKE. ENGINE CHECK AND ABS LIGHTS CAME ON . PARKED VEHICLE , THEN, HAD VEHICLE TOWED TO DEALERSHIP. WAS INFORMED WHEEL BEARINGS HAD BLOWN OUT. THIS CAUSED WHEELS TO GO BAD. *AK

Electrical System › Ignition › Switch
Filed Apr 8, 2002CA

IGNITION KEY WOULD NOT TURN IGNITION. HAD TO CALL IN LOCKSMITH TO REPLACE. FORD DEALERSHIPS NOT HELPFUL. APPARENTLY THIS IS COMMON PROBLEM WITH FOCUS. LOCKSMITH SAID HE HAS WORKED ON 100'S OF FORD FOCUS WITH SAME PROBLEM. CAR RENTAL AGENCY SAID SAME THING ABOUT THEIR FORD FOCUS FLEET. IGNITION KEY EITHER LOCKS UP IN IGNITION OR FAILS TO TURN.*AK

Air Bags › FrontalCrash1 injured
Filed Apr 7, 2002OR

CONSUMER WAS INVOLVED IN A MILD COLLSION, THE DRIVER AND PASSENGER AIR BAGS DEPLOYED CAUSING INJURY TO THE CONSUMER, CONSUMER STATED THE AIR BAGS SHOULD NOT HAVE DEPLOYED WITH SUCH LITTLE FORCE DURING ACCIDENT.*JB

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 6, 2002MO

BRAKE PADS AND ROTORS HAVE WORN OUT PREMATURELY. ROTORS HAD TO BE REPLACE AT 27000 MILES.*AK

Tires
Filed Apr 6, 2002MD

THIS CAR HAS HAD SO MANY PROBLEMS IT MAKES ME SICK. A QUICK LIST: AIR CONDITIONING LEAKED ALL OVER MY INTERIOR, ONE TIRE REPLACED, ONE WINDSHIELD REPLACED, NOW NEED NEW BRAKES, HAD TRANSMISSION REPLACED ON FRIDAY, IS ALWAYS HAVING STRANGE LITTLE PROBLEMS, CD PLAYER SKIPS AFTER 45 MINUTES OF USE, BRAKES HAVE ALWAYS SQUEAKED UNBELIEVABLY LOUD. I WANT TO GET RID OF THIS CAR BUT I CAN'T AFFORD IT BECAUSE I OWE MORE THAN IT IS WORTH. (TIRESIZE: 15)

Seats › Front Assembly › Recliner
Filed Apr 5, 2002FL

DRIVER'S SEATBACK HANDLE BROKE, UNABLE TO ADJUST THE SEAT. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 5, 2002FL

FRONT ROTORS WERE REPLACED DUE TO VIBRATION AND SQUEALING WHEN APPLYING BRAKE. REPLACED A SECOND TIME IN FEBRUARY 2002 FOR THE SAME PROBLEM.*AK

Electrical System › Ignition › Switch
Filed Apr 5, 2002NM

WHEN I TRIED TO INSERT MY KEY INTO THE IGNITION, IT REFUSED TO GO IN, ALMOST LIKE IT WAS THE WRONG KEY. I CALLED THE FORD DEALERSHIP AND THEY ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE FOR A TOW TO THEIR DEALERSHIP. THE TOW TRUCK DRIVER TOLD ME SHE HAD TOWED SERVERAL FOCUS' IN THE LAST MONTH WITH THE SAME PROBLEM. BOB TURNER FORD KEPT MY CAR FROM FRIDAY TO MONDAY SAYING THEY HAD TO PUT IN A NEW IGNITION SYSTEM. I WASN'T CHARGED BECAUSE MY FOCUS IS STILL UNDER WARRANTY.*AK

Visibility › Windshield Wiper/Washer
Filed Apr 4, 2002FL

WINDSHIELD WIPERS WORK ONLY INTERMITTENTLY. DEALER CANNOT DUPLICATE THE PROBLEM.*AK

Suspension › Multiple Axle
Filed Apr 4, 2002FL

CONSUMER HEARD A GRINDING NOISE FROM REAR OF VEHICLE. DEALER REPLACED REAR WHEEL BEARINGS. *TS

Seat Belts › Front › Buckle Assembly
Filed Apr 4, 2002FL

MIDDLE SEATBELT IN REAR DIDN'T BUCKLE UP.*AK

Power Train › Clutch Assembly › Pedal/Hand Lever(motorcycle)
Filed Apr 4, 2002FL

WHILE DRIVING 20 MPH CONSUMER APPLIED CLUTCH PEDAL, IT WENT TO THE FLOOR. DEALER REPLACED A BROKEN SPRING ON CLUTCH ASSEMBLY. *AK

Electrical System › Wiring › Front UnderhoodFire
Filed Apr 4, 2002ME

DEALERSHIP TREATED US LIKE CRIMINALS(MY WIFE AND I) THEY GAVE US A RENTAL, AND HARASSED US ABOUT THE RENTAL EVEN THOUGH BY MAINE LEMON LAWS, THEY ARE SUPPOSED TO PROVIDE US WITH ONE. THEY THREATENED THE POLICE WITH US FOR THEFT OF THE RENTAL. I NOTICED ON YOUR WEB-SITE YESTERDAY THAT ONE DAY PRIOR TO OUR FIRE NHTSA STARTED AN INVESTIGATION PERTAINING TO VEHICLE FIRES ON 2000 FOCUS. WE HAVE ATTAINED THE SERVICES OF AN ATTORNEY IN THIS MATTER. THANK YOU FOR ALL YOUR HELP.*AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Apr 4, 2002SC

CAR STALLS OR SURGES WHEN GOING 50+ MILES PER HOUR/HEADLIGHTS FLASH ON/OFF AND OTHER ELECTRICAL COMPONENTS FAIL/ENGINE LIGHT ILLUMINATES

Unknown or OtherCrash1 injured
Filed Apr 4, 2002CA

I DON'T KNOW WHAT CAUSED MY CAR TO CRASH, BUT I KNOW IT WAS NOT ME. NO SAFETY DEFECT LISTED. *AK

Fuel System, Gasoline › Delivery
Filed Apr 4, 2002PA

STILL IN MANUFACTURER'S WARRANTY, BUT CONTINUES TO LEAK, NO FIX FOR IT. *AK

Vehicle Speed Control
Filed Apr 3, 2002AL

IGNITION CYLINDER FAILED AND HAD TO BE REPLACED, THE DEALERSHIP HAD 4 OTHER FOCUS' WITH THE SAME PROBLEM, MY NORMAL MECHANIC HAD ALSO SEEN 4 OTHER FOCUS' WITH THIS PROBLEM, I REPORTED IT TO FORD COMPANY'S CUSTOMER SERVICE CENTER BUT THEY JUST SAID THEY'D LOOK INTO IT. ALSO, MY CRUISE CONTROL DOES NOT WORK, NOR DO THE ELECTRICAL LOCKS. I DON'T KNOW IF THE IGNITION CYLINDER COULD HAVE WENT OUT DURING OPERATION, LUCKILY IT DIDN'T FOR ME. MY CRUISE CONTROL STOPPED WORKING AFTER I RECEIVED A RECALL NOTICE ON THE CRUISE CONTROL AND TOOK IT IN FOR THE NECESSARY REPAIRS.

Suspension › Multiple Axle
Filed Apr 3, 2002MA

THE MAIN FOCUS OF THIS COMPLAINT IS THE FACT THAT THE REAR WHEEL BEARINGS ON THIS VEHICLE HAVE FAILED THREE TIMES IN THE APPROXIMATELY TWO YEARS I HAVE OWNED THIS CAR. THE FIRST TIME, THE VEHICLE WAS APPROXIMATELY 6 MONTHS OLD. THE SECOND TIME CAME WITHOUT WARNING WHILE VACATIONING IN VERMONT WITH YOUNG CHILDREN IN THE CAR, THE LEFT REAR WHEEL WAS NEAR FALLING OFF. THE FINAL TIME THE REAR BEARINGS FAILED, THEY WERE REPLACED BY THE DEALERSHIP DUE TO A SECOND RECALL ON THE REAR BEARINGS. IN ADDITION, MY FORD FOCUS HAS BEEN RECALLED FOR A-PILLAR TRIM PANELS REPLACEMENT , AND DECKLID WIRE HARNESS RREPLACEMENT. NEEDLESS TO SAY, I HAVE SPENT MORE TIME AT THE DEALERSHIP GETTING REPAIRS ON THIS CAR, THAN I HAVE SPENT COLLECTIVELY ON ALL OTHER VEHICLES I HAVE OWNED.*AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Apr 3, 2002VA

THIS IS THE SECOND FAILURE, OF THE SAME PARTS. THESE STUDS FAILED IN FEBRUARY OF 2001. THIS IS NOT EXACTLY 12/12,000 FOR THE WARRANTY TO COVER THE REPAIR, BUT IT IS PRETTY DARN CLOSE. I PURCHASED AN EXTENDED WARRANTY THROUGH MY CREDIT UNION, THEY SAID THEY WILL NOT COVER THE REPAIR BECAUSE I ADDED TWO AFTERMARKET MODIFICATIONS TO THE ENGINE. FORD SAID THEY WILL NOT COVER THE REPAIR, BECAUSE THE EXTENDED WARRANTY COVERAGE REFUSED TO FIX THE PROBLEM. WHAT THEY KEEP STEPPING AROUND IS THE FACT THAT THIS SAME FAILURE HAPPENED A YEAR AGO, BEFORE I MADE ANY MODIFICATIONS. THE ENGINE WAS STILL STOCK.*AK

Power Train › Axle AssemblyCrash
Filed Apr 3, 2002MA

I WAS DRIVING DOWN A 35 MPH ROAD. WHEN I STEPPED ON THE BRAKE TO STOP FRONT PASSENGER SIDE WHEEL COMPLETELY BUCKLED UNDER THE CAR. I SKIDDED APPROXIMATELY 40 FEET INTO A PARKED CAR. UPON FURTHER INSPECTION THE AXILE WAS BROKEN IN HALF WHICH HAPPENED BEFORE IT HIT THE PARKED CAR. THE COMPLETE WHEEL ASSEMBLY IS NOW SITTING IN NEXT TO THE CAR IN THE AUTO BODY SHOP. AT THE PRESENT TIME, FORD MOTOR CO. DOES NOT WANT TO ACKNOWLEDGE ANY RESPONSIBILITY FOR WHAT HAPPENED TO THE CAR. *AK

Suspension › Front › Wheel Bearing
Filed Apr 3, 2002AL

I COMPLAINED TO THE DEALER ABOUT THE BRAKES SQUEAKING A WEEK AFTER I BOUGHT THE CAR IN OCT. OF 2000. IT HAS BEEN AN ONGOING PROBLME . MY CAR HAS BEEN IN THE SERVICE CENTER A NUMBER OF TIMES IN THE LAST YEAR AND A HALF SINCE I BOUGHT THE CAR. I ALSO MENTIONED THAT THERE A ROARING NOISE COMING FROM SOMEWHERE. THIS PROBLEM WAS NEVER ADDRESSED. THE NOISE HAD RECENTLY GOTTEN UNBEARBABLE. SO I TOOK THE CAR TO TWO INDEPENDENT CAR SHOPS AND THEY BOTH AGRRED THAT BEARINGS ARE GONE AND THAT THIS CAR SHOULD NOT BE HAVING THIS PROBLEM THIS SOON. ONE OF THE CAR SHOPS EVEN CONTACTED A FORD DEALER TO FIND OUT HOW MUCH TIME IT WILL TAKE ACCORDING TO THEIR BOOK TO FIX THIS PROBLEM AND WAS INFORMED THAT THEY DID KNOW BECAUSE THEY HAVE NEVER REPLACED ANY BEARINGS ON THESE CARS BEFORE. I AM VEYR DISAPPOINTED THAT I HAVE HAD TO GO TO GREAT LENGHTS TO HAVE THIS PROBLEM FIXED AND IT STILL HAVE NOT BEEN RESOLVED. *AK

Air Bags › FrontalCrash2 injured
Filed Apr 2, 2002WV

VEHICLE WAS INVOLVED IN A DRIVER'S SIDE/OFF CENTER FRONTAL COLLISION. DRIVER AND PASSENGER RECEIVED SEVERE INJURIES FROM AIR BAG DEPLOYMENT. *AKPASSENGER SUFFERED MASSIVE FACIAL ABRASIONS AND SEVERE TRAUMA TO HER LEFT EYE AS A RESULT OF THIS ACCIDENT. DRIVER SUFFERED SEVERE BURNS TO THE HANDS, AIR BAG SPEED CAUSED A DEVIATED SEPTUM AND PERMANENT EYE DAMAGE. *JG

Air Bags › FrontalCrash
Filed Apr 2, 2002VA

CONSUMER REAR ENDED ANOTHER VEHICLE AT 35 MPH, NEITHER AIRBAG DEPLOYED. NO INJURIES, DAMAGE TO VEHICLE WAS $4100. ACCORDING TO THE DEALER, THE AIR BAGS DID NOT DEPLOY BECAUSE THE BUMPER WAS NOT COMPRESSED AS IT WENT UNDER THE REAR BUMPER OF THE OTHER VEHICLE. *JG *AK

Suspension › Multiple Axle
Filed Apr 2, 2002VA

REAR WHEEL BEARINGS WERE REPLACED DUE TO VIBRATION AND NOISE IN REAR OF VEHICLE, DEALER STATED BEARINGS WERE WORN OUT PREMATURELY. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 2, 2002FL

BRAKES ARE SQUEAKING AND GRINDING. TOOK VEHICLE TO DEALER, AND HAD BRAKES REPAIRED, BUT PROBLEM STILL EXISTS. *AK

Suspension
Filed Apr 2, 2002FL

WHILE DRIVING 70MPH VEHICLE STARTS TO VIBRATE. ADMISSION LIGHT COMES ON. DEALER CONTACTED. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 2, 2002VA

WHILE DRIVING WOULD STEP ON BRAKE PEDAL AND BRAKES WOULD MALFUNCTION AT TIME OF OPERATION, HAD TAKEN VEHICLE TO DEALER AND THEY REPLACED ROTORS FIVE TIMES *AK THE BRAKES SQUEAK OFTEN, BOTH THE ROTORS AND BRAKE PADS HAD TO BE REPLACED DUE TO WARPING, THE VEHICLE HAS 31,800 MILES. *YD

Power Train › Automatic Transmission › Cooling Unit and Lines
Filed Apr 2, 2002VA

HAD TAKEN VEHICLE TO DEALER DUE TO A TRANSMISSION LEAKAGE, DEALER HAD TO REPLACE THE TRANSMISSION. *AK FORD BOUGHT THIS VEHICLE AND REPLACED IT WITH ANOTHER ONE WHICH HAD A SEAL THAT NEEDED REPLACED WITHIN THE TRANSMISSION. *YD

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Apr 2, 2002OH

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Foundation ComponentsCrash
Filed Apr 2, 2002MA

WHILE DRIVING THE 2000 FORD FOCUS DOWN A 35 MPH ROAD I PROCEEDED TO BRAKE TO A STOP WHEN FRONT DRIVER'S SIDE WHEEL ASSEMBLY COLLAPSED, CAUSING CAR TO SKID OUT OF CONTROL. IT CAME TO A STOP AFTER HITTING A PARKED CAR.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Apr 2, 2002NJ

BRAKES HAVE NOT BEEN RIGHT SINCE THE FIRST DAY OF DELIVERY. *AK

Fuel System, Gasoline › Fuel Injection System
Filed Apr 2, 2002AL

MY WHOLE IS MY PROBLEM. I LEASE THIS CAR FOR THREE YEARS AND THEY COULD NOT TELL WHAT THE PROBLEM IS. I SPEND MORE TIME AT THE DEALERSHIP THEN I DID ON MY JOB. I AM STILL HAVING PROBLEM WITH FORD FOCUS AND THEY STILL DON'T KNOW WHAT THE PROBLEM IS. THE CUSTOMER SERVICE AT ADAMSON FORD IS VERY POOR . THIS WHERE MY FIRST TIME DRIVING A AMERICAN CAR. THEY DID NOT WANT TO GET ME OUT OF THE CAR AND THEN I CALL THE OWNER OF ADAMSON FORD HE DID NOT CALL ME BACK AT ALL THE ONLY THING I COULD TRY TO DO IS FILE LEMON LAW BUT IT WILL TAKE SO LONG FOR IT TO TAKE ACTION I DROP THE CASE. THIS SHOULD BE TAKING OFF THE MARKET AND PEOPLE SHOULD GET THERE MONEY BACK. BECAUSE I ALMOST GOT HIT TWO TIME BY 18 WHEELER WITH MY BABY GIRL IN THE BACK IN A CAR SEAT THEY DON'T GIVE A [XXX] ABOUT THAT AT ALL. THIS CAR IS HAVING PROBLEMS RIGHT AS I TYPE YOU THIS LETTER. I AM VERY UP SET ON THIS CAR I HAVE 12 MONTHS LEFT AND THEY STILL WILL HAVE PROBLEM WHEN I FINISH WITH IT. I HAVE MANY MORE PROBLEMS BUT I AM AT WORK AND IT WILL HAVE TO TYPE THEM LATER TODAY. PLEASE DO SOMETHING ABOUT THIS BEFORE IT IS TO LATE AND SOMEONE WILL GET KILL INJURED REALLY BAD. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Suspension › Front › Wheel Bearing
Filed Apr 2, 2002NY

BOTH ORIGINAL (AROUND 20,000 MILES) AND REPLACEMENT (AT 44402 MILES) R/R WHEEL BEARINGS FAILED. BOTH WERE NOTED DUE TO GRINDING NOISE NOTED WHILE DRIVING BOTH HIGHWAY AND CITY ROADS. GRINDING NOISE WOULD COME AND GO IN CURVES. ORGINIAL WAS REPLACED UNDER WARRANTY AND THE REPLACEMENT WAS REPLACED UNDER DEALER PARTICIPATION(?) FOR A TOTAL CHARGE OF $26.00. MASTEL FORD PERSONNEL WERE VERY HELPFUL DURING BOTH INCIDENTS. I HAVE NOT BEEN NOTIFIED OF THE CURRENT RECALL (11/01) CONCERNING WHEEL BEARNING CORROSION.*AK

Suspension › Rear
Filed Apr 2, 2002NY

CORRECTED COPY. MAJOR ASSEMBLY LISTED WRONG IN ORGINIAL REPORT. NO SAFETY DEFECT LISTED. *AK

Air BagsCrash1 injured
Filed Apr 2, 2002CA

DRIVER RECEIVED SECOND DEGREE CHEMICAL BURNS TO RIGHT ARM AND HAND WHEN THE AIR BAG DEPLOYED.*AK

Power Train › Axle Assembly
Filed Apr 2, 2002FL

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Suspension
Filed Mar 29, 2002VA

WHILE DRIVING 50 TO 55 MPH VEHICLE STARTS TO JERK. VEHICLE PULLS FROM SIDE TO SIDE. WHEN RAINING BACK OF VEHICLE SLIDES. DEALER CONTACTED. *AK

Structure › Body › Door
Filed Mar 29, 2002CO

ON 3-22-02 AT NIGHT, PARKED, I TRIED TO UNLOCK THE RIGHT REAR DOOR AT THE SAME TIME THAT THE PASSENGER ATTEMPTED TO OPEN THE DOOR. THE PLASTIC DOOR HANDLE MADE A CRACKING NOISE AND THE DOOR HANDLE APEARED TO BE LOOSER THAN BEFORE WITHOUT THE TIGHT RETURN TO ORIGINAL POSITION. THE DOOR OPENED AND CLOSED PROPERLY. I DID NOT THINK THIS WAS A PRIORITY REPAIR SO WAITED UNTIL MY SPRING BREAK THE NEXT WEEK. ON 3-27-02 I HAD THE REAR RIGHT DOOR OPENED, I CLOSED IT AND DROVE OFF. WITHIN HALF A BLOCK THE DOOR SWUNG OPENED AT A STOP LIGHT AND A PASSING MOTORIST TOLD ME ABOUT IT BEFORE I DROVE OFF. I CLOSED THE DOOR AND PROCEEDED DOWN THE HILL, WITHIN 3 BLOCKS THE DOOR SWUNG OPENED AGAIN. I CHECKED THE HANDLE AND FOUND IT POPPED OUT INTO AN OPEN POSITION. I FORCED IT BACK INTO PLACE, THERE WAS A SIMILAR CRACKING NOISE TO THAT MADE WHEN THE ORIGINAL DAMAGE WAS CAUSED. I DROVE IMMEDIATELY TO THE NEAREST FORD DEALERSHIP WHERE AN APPOINTMENT WAS MADE FOR 3-29-02. I DID NOT CARRY ANYONE IN THE BACK SEAT UNTIL THE REPAIR WAS COMPLETED. THE SERVICE ORDER DESCRIBED THE REPAIR AS, "REMOVED RIGHT REAR DOOR PANEL-REPLACED INNER HANDLE-BROKEN & OUT OF POSITION IN RATCHET ASSEMBLY-RETEST-OK. THE DEALERSHIP TREATED THIS AS A WARRANTY REPAIR. I AM CONCERNED THAT THIS IS NOT A FLUKE ACCIDENT, AS THE LOCKS AUTOMATICALLY ENGAGE WHEN THE CAR IS PUT INTO GEAR, AND UNLOCKING THE REAR DOOR AT NIGHT WOULD BE A COMMON OCCURRENCE. PASSANGERS COULD BE AT RISK, ESPECIALLY SMALL CHILDREN. *AK

Power Train › Axle Assembly
Filed Mar 28, 2002MA

WHILE DRIVING ON THE HIGHWAY AND APPLYING THE BRAKES SUDDENLY, THE FRONT RIGHT WHEEL COLLAPSED UNDER THE CAR DUE TO THE AXLE BREAKING. DRIVER HAD TO APPLY THE EMERGENCY BRAKE. NLM

Air BagsCrash2 injured
Filed Mar 27, 2002CA

WHILE DRIVING 70 MPH LOST CONTROL OF VEHICLE HITTING GUARD RAIL AND AIRBAGS DID NOT DEPLOY. VEHICLE TOTALED AND DRIVER AND PASSENGER INJURED. NLM

Structure
Filed Mar 27, 2002VA

CONSUMER STATES THAT THERE IS WATER LEAKING FROM UNDER THE DASHBOARD THAT WILL FLOW INTO THE VEHICLE AND GET THE INTERIOR WET AND PRODUCES MILDEW. THIS IS THE SECOND. DEALER UNABLE TO FIX PROBLEM. NLM *TT

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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