2000 Ford Focus complaints

THE CONSUMER IS UNABLE TO OPEN THE VEHICLE DOORS WITH THE REMOTE. THE CONSUMER WOULD HAVE TO MANUALLY USE THE KEY TO ENTER THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *MR

AFTER RESEARCHING DIFFERENT COMPLAINT SITES ON THE INTERNET I REALIZED I WASN'T THE ONLY ONE WITH THIS PROBLEM. I HAVE A 2000 FORD FOCUS SE. MY CAR OFTEN SHUTTERS WHEN I APPROACH A STOP. I TOOK IT TO MY DEALER AND THEY TOLD ME THAT IT IS A SERIOUS ENGINE PROBLEM, THAT THERE IS A SMALL WHOLE IN MY CYLINDER GASKET, AND THE WHOLE CYLINDER NEEDS TO BE REPLACED. THEY QUOTED ME $1,700 PLUS TAX FOR THIS WORK. *LA

WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE RAN A STOP SIGN AND COLLIDED WITH THE RIGHT FRONT END OF THE CONSUMER'S VEHICLE. DURING THE COLLISION, THE DRIVER'S SHOULDER BELT DID NOT LOCK PROPERLY. THE CONSUMER SUFFERED INJURIES TO THE HER RIGHT SHOULDER. *NM

THE CONSUMER WAS NOT ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH, WHEN THE VEHICLE WAS ON PARK. DEALER NOTIFIED. *NM

ON WEDNESDAY MARCH 31 2004 MY HUSBAND NOTICED THAT OUR PARKING LIGHTS AND DASHBOARD LIGHTS WERE NOT COMING ON. THEN WE DISCOVERED THAT THEY WOULD WORK ONLY IF THE REAR DEFROSTER WAS ON. WE TOOK THE CAR TO OUR MECHANIC WHO SUSPECTED A SHORT AND DISCOVERED BROKEN AND EXPOSED WIRES IN THE HATCH. HE REWIRED THE CAR. I WENT ON LINE AND FOUND THAT 2000 FORD FOCUSES HAD BEEN RECALLED FOR THIS TYPE OF PROBLEM (NHTSA CAMPAIGN ID NUMBER: 00V411000). I CALLED FORD'S CUSTOMER SERVICE HOTLINE AND WAS TOLD THAT THIS RECALL DID NOT APPLY TO MY VEHICLE'S VIN NUMBER BUT TO HOLD ON TO MY RECEIPT IN CASE THE RECALL WAS BROADENED. WHEN I ASKED HIM WHY MY CAR WASN'T INCLUDED EVEN THOUGH OTHER FORD FOCUSES HAD THE SAME PROBLEM HE SAID THAT IT WAS PROBABLY JUST A COINCIDENCE. *JB

THIS IS A CRAP CAR, I CAN ONLY HOPE FOR THE BEST OF THE NEXT FEW YEARS AS I HAVE PAID OFF THE [XXX] THING. 2000 FORD FOCUS. FUEL PUMP FAILED AND REPLACED AT DEALERSHIP WHO IN RETURN REFUSED TO GIVE BACK THE FULL TANK OF GAS I THOUGHT I HAD (I FILLED UP THAT MORNING AND BROUGHT IT STRAIGHT THERE) ANOTHER MALFUNCTION??? THEY SAY I BROUGHT IT IN AT 1/4 TANK???? THE CAR STILL SPUTTERS!!!! WHAT THE [XXX]. ALSO>>>>>PAINT IS HORRIBLY PEELING OFF TRUNK. MY CAR WILL BE GREEN IN NO TIME. AGAIN DEALER WONT EVEN ANSWER PHONE CALLS BECAUSE I AM OFF WARRANTY (AS IF DRIVING MILES WOULD ACTUALLY HAVE ANYTHING TO DO WITH THE PEELING OF PAINT) MOISTURE IN THE FRONT HEADLIGHT NEVER GOES AWAY. AND QUITE FRANKLY I DON'T FEEL LIKE REPLACING THE ROTORS AND PADS EVERY 15000 MILES!!!! CHEVY HERE I COME! *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING, THE VEHICLE STALLED DUE TO ELECTRICAL FAILURE. THERE WERE NO BRAKES OR STEERING. THE VEHICLE CRASHED INTO A TREE. DRIVER DISLOCATED HER SHOULDER AND SUSTAINED A HEAD INJURY. *AK THE REAR WHEEL BEARINGS WAS REPLACED, THE FUEL FILTER WAS REPLACED *JB

TURN SIGNAL DID NOT CANCEL AFTER MAKING A TURN. THE TURN SIGNAL WAS REPLACED AT 38521MILES AND 5000 MILES. HOWEVER, PROBLEM RECURRED.*AK *MR

IT WAS DIFFICULT FOR THE CONSUMER TO TURN KEY IN THE IGNITION SWITCH. ON NUMEROUS OCCASIONS CONSUMER WAS UNABLE TO START THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK PROBLEMS WITH VEHICLE TIRES/ TIRES HAVE CUTS IN TREAD.*MR

REAR DOORS FAILED TO STAY CLOSED. DOORS WOULD FLY OPEN WHILE DRIVING, EVEN IF THEY WERE LOCKED. AS A RESULT, CONSUMER WAS UNABLE TO TRANSPORT THEIR CHILDREN. DEALERSHIP COULD NOT LOCATE THE CAUSE OF THE FAILURE.*AK CONSUMER LOOKED ON NUMEROUS RECALLS ON VEHICLE BUT DEALER SAID THAT THEY DON'T PERTAIN ON VEHICLE. *LA

FUEL PUMP ASSEMBLY WAS REPLACED UNDER RECALL. *PH PRIOR TO KNOWLEDGE OF THE RECALL, THE VEHICLE BROKE DOWN WHILE THE CONSUMER WAS DRIVING. *JB

WHEN DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED. THIS CAUSED THE DRIVER TO DRIFT TO THE SIDE OF THE ROAD. DRIVER WAS ABLE TO RESTART THE VEHICLE. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM.*AK

WHILE DEPRESSING THE ACCELERATOR PEDA VEHICLE HESITATED/ STALLED. DEALERSHIP SERVICED THE VEHICLE, AND DETERMINED THAT FUEL PUMP NEEDED REPLACEMENT. *AK

INTERMITTENTLY THE KEY STICKS IN THE IGNITION WHICH CAUSES THE VEHICLE NOT TO START. THE IGNITION WAS REPLACED ONCE BEFORE IN MAY 2003 FOR THE SAME PROBLEM. *AK

VEHICLE RUNNING ROUGH - DEALERSHIP SAID FUEL PUMP NEEDED REPLACING; DONE;THEN TWO DAYS LATER THE #3 PISTON BROKE AND THE ENGINE IS NOW UNREPAIRABLE AND MUST BE REPLACED. *AK

SMELLED FUEL STRONG SMELL AFTER PARKING THE VEHICLE OVERNIGHT. UNSUCCESSFULLY ATTEMPTED TO START RESULTING IN FUEL SPRAYING FROM THE TOP OF THE FUEL TANK OVER UNDERSIDE OF VEHICLE . *AK

CONSUMER WAS UNABLE TO INSERT THE KEY INTO THE IGNITION SWITCH. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND MECHANIC DID NOT RESOLVE THE PROBLEM. *AK

WHILE CONSUMER WAS ADJUSTING THE INTERIOR REARVIEW MIRROR IT BROKE COMPLETE OFF. DEALERSHIP REPLACED THE ENTIRE UNIT BECAUSE THE MIRROR CANNOT NOT BE REATTACHED.*AK

FUEL SYSTEM FAILS, LOSES OF POWER, AND THEN THE ENGINE SHUTS OFF WHILE DRIVING DOWN THE ROAD, VERY DANGEROUS. *AK

VEHICLE: 2000 FORD FOCUS, WHILE DRIVING DOWN A RESIDENTIAL ROAD AT APPROXIMATELY 20 MPH, BOTH FRONT AIRBAGS DEPLOYED, CAUSING DAMAGE TO THE DASHBOARD AND THE WINDSHIELD. I WAS INJURED, MINOR BURNS AND A SPRAINED WRIST. THE MANUFACTURER CLAIMS THAT THERE IS NOTHING THEY CAN DO, THAT THERE IS NO PROBLEM WITH THE AIRBAGS OF THE FORD FOCUS. THE WARRANTY ON THE CAR HAS RUN OUT, AND THE INSURANCE ALSO WON'T COVER THIS.*AK

STEERING WHEEL IS LOCKED AND KEY WILL NOT TURN SO CAR WILL NOT START. AFTER DOING RESEARCH I HAVE FOUND THAT THIS IS VERY COMMON AND MAY EVEN HAPPEN AGAIN AFTER BEING REPAIRED - TYPICAL COST IS $250 - 300. *AK.

I HAVE TO HAVE MY CAR TOWED TWICE TO THE DEALERHIP BECAUSE THE IGNITION WOULD NOT TURN. THE DEALERSHIP CUT OUT THE CYLINDER AND REPLACES IT WITH A NEW ONE.*AK

IGNITION CYLINDER HAS HAD TO BE REPLACED FOR THE 3RD TIME IN LESS THAN 3 YEARS. THE LAST 2 TWO THE CYLINDER AND STEERING WHEEL HAVE LOCKED UP, NOT POSSIBLE TO TURN IGNITION KEY OR TURN WHEEL.

THE FRONT/REAR DOOR/TRUNK MANUAL LOCKS BECAME STUCK INTERMITTENTLY. THIS MADE IT DIFFICULT TO ENTER/EXIT THE VEHICLE. THE DEALERSHIPS MECHANIC WAS NOTIFIED AND ATTEMPTED TO REPAIR THE PROBLEM, HOWEVER THE PROBLEM RECURRED. PLEASE PROVIDE MORE INFORMATION. *NM

WHILE BRAKING THE CONSUMER HEARD A LOUD SQUEAKING NOISE COMING FROM THE BRAKES. THE DEALERSHIPS MECHANIC REPAIRED THE PROBLEM, HOWEVER THE PROBLEM RECURRED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

I COULD NOT START THE CAR WHILE IN A PARKING DECK LATE AT NIGHT! THE CAR HAD TO BE TOWED TO THE DEALERSHIP TO HAVE THE IGNITION CYLINDER REPLACED. THIS IS A PROBLEM FORD KNOWS ABOUT (THERE ARE 177 COMPLAINTS ON THIS WEB SITE) AND TSB REPORTS HAVE BEEN FILED FOR THIS PART FOR THE 2000 AND 2001 FOCI. *AK

WHILE SHIFTING GEARS TRANSMISSION LOCKED UP. CONSUMER WAS NOT ABLE TO UNLOCK THE TRANSMISSION. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT TRANSMISSION NEEDED REPLACING. *AK

IGNITION LOCK CYLINDER MALFUNCTION FORD MOTOR COMPANY IS AWARE OF FAULTY PART. LOCKS UP, YOU CAN NOT START VEHICLE. *AK

CONSUMER COMPLAINED ABOUT AN IGNITION SWITCH PROBLEM. CONSUMER PUT THE KEY IN THE IGNITION SWITCH BUT IT WILL NOT TURN. LATER, VEHICLE WAS TOWED TO THE DEALER FOR REPAIRS. *AK

VEHICLE ENGINE ON A 2000 FORD FOCUS ZX3 W/ 2.0L DOHC ZETEC ENGINE ROUTINELY STALLS WHEN GOING AROUND CORNERS. THE FAILURE HAS OCCURRED NUMEROUS TIMES WHEN ATTEMPTING TO TRAVEL ON HIGHWAY ON/OFF RAMPS. THE VEHICLE HAS STALLED TWICE IN THE MIDDLE OF THE CURVE WHICH CAUSED A TEMPORARY LOST OF CONTROL ON THE VEHICLE. AFTER A FEW SECONDS, THE ENGINE WILL RESUME NORMAL OPERATION AND CONTINUE. IN BOTH CIRCUMSTANCES, I WAS ATTEMPTING TO GET ON THE HIGHWAY AND ACCELERATE OUT OF A TURN. THE ENGINE WAS CHECKED OUT AND IS IN NORMAL OPERATING ORDER. *JB

I PURCHASED A 2000 FORD FOCUS JUNE OF 2003. IT CHECKED OUT FINE BUT JUST TO COVER MYSELF I ALSO PURCHASED AN EXTENDED WARRANTY. IN DECEMBER THE CAR BEGAN TO RUN ROUGH SO I BROUGHT THE CAR INTO THE DEALER WHO CHANGED THE SPARK PLUGS AND A HOSE. ALL WORKED FINE FOR ABOUT A MONTH, AT WHICH POINT THE CAR BEGAN TO RUN ROUGH AGAIN. WHEN I WOULD STOP OR SLOW DOWN THE CAR WOULD ACT LIKE IT WAS GOING TO STALL AND MY ENGINE LIGHT WOULD COME ON. AT A STOP LIGHT I WOULD SHIFT INTO NEUTRAL OR PARK TO KEEP IT FROM STALLING. AROUND THIS TIME I RECEIVED A LETTER FROM FORD THAT THE FUEL PUMP HAS CAUSED PROBLEMS JUST LIKE I WAS EXPERIENCING. I WAS HAPPY TO KNOW THIS ISSUE WAS BEING ADDRESSED BY FORD. I MADE AN APPOINTMENT AT THE LOCAL FORD AUTHORIZED DEALER IN TOWN. LATER THAT DAY THEY CALLED TO LET ME KNOW IT WAS NOT MY FUEL PUMP AND THEY NEEDED MY OK TO DIAGNOSIS. WELL THEY TOLD ME THEY COULD NOT FIND ANYTHING SO THEY CALLED FORD. FORD EXPLAINED THERE WAS A DESIGN DEFECT IN THE ENGINE THAT CAUSED CARBON BUILD UP AND SOMETHING TO "STICK" IN THE VALVE. NOW FORD WILL NOT TAKE ANY RESPONSIBILITY, THE WARRANTY COMPANY WON'T COVER IT AND THE REPAIR IS OVER $2000.00! THIS HAS BEEN A NIGHTMARE FOR A SINGLE MOTHER WHO PURCHASE A BASIC, WHAT I THOUGHT ECONOMICAL & RELIABLE CAR. NOW I AM FORCED TO USE EVERY PENNY I HAVE SAVED TO USE TOWARD OWNING A HOME SOME DAY INTO A CAR THAT FORD DESIGNED WRONG. DOES FORD THE BIG COMPANY PAY?NO, THE CONSUMER DOES. THIS CAR ATTRACTS A CERTAIN TYPE OF CUSTOMER, NOT ON

ENGINE STARTER FAILED AND HAD TO BE REPLACED. *JB

KEY WILL NOT TURN INSIDE IGNITION. COMPLETELY LOCKED. CAR WILL NOT START.*AK

IGNITION SWITCH LOCKED UP AND I COULD NOT START MY VEHICLE. I HAD TO HAVE IT TOWED TO THE GARAGE TO HAVE IT REPLACED. IT LOCKED UP ONE OTHER TIME BUT BY TURNING THE STEERING WHEEL A LITTLE IT CAME UNLOCKED BY ITSELF. THAT WAS NOT THE CASE THIS TIME. *AK

WHILE BRAKING TAIL LIGHTS FAILED. DEALERSHIP WAS NOTIFIED,BUT DID NOT RESOLVE THE PROBLEM. *AK

WHILE DRIVING AT 5 MPH THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. THE DUAL AIR BAGS DEPLOYED. AS A RESULT OF AIR BAG DEPLOYMENT THE DRIVER SUSTAINED SECOND DEGREE BURNS ON THE LEFT ARM. *AK (IN RE: DRIVER'S SIDE AIR BAG) THE DRIVER ACCIDENTALLY APPLIED THE GAS PEDAL INSTEAD OF THE BRAKES AND CRASHED INTO A STORE. THERE WAS A HESITATION THEN THE AIRBAGS DEPLOYED LIKE AN EXPLOSION. THE AIRBAGS RELEASED AN UNKNOWN CHEMICAL. *SC

THE COMPLETE IGNITION MODULE REQUIRES REPLACEMENT ON MY CAR. I WAS TOLD BY A FORD MOTOR CO CUSTOMER SERVICE REPRESENTATIVE THAT THIS PARTICULAR PROBLEM IS WIDE SPREAD AND WOULD PROBABLY BE COVERED BY THE COMPANY. I WAS TOLD TODAY THAT ALTHOUGH THERE ARE QUITE A NUMBER OF INCIDENTS WITH THIS PARTICULAR PART IT IS NOT YET A RECALL AND THEREFORE WE MUST PAY APPROXIMATELY $400 TO REPAIR IT. I DO NOT FEEL THIS IS FAIR. I WAS ALSO TOLD THAT EVEN THOUGH WE HAVE AN EXTENDED WARRANTY IT IS NOT THE CORRECT LEVEL OF COVERAGE AND WOULD ALSO NOT BE COVERED. *NM

THE KEY WILL NOT GO INTO THE IGNITION. ACCORDING TO THE DEALER, THE IGNITION TUMBLER IS BROKEN AND NEEDS TO BE REPLACED. OUR EXTENDED WARRANTY RAN OUT 5000 MILES AGO AND FORD WILL NOT PAY THE COSTS TO REPAIR THE IGNITION. FORD SAID THERE IS NO RECALL RIGHT NOW, BUT KEEP THE RECEIPTS IN THE EVENT THERE IS ONE. WHY NOT JUST VOLUNTARILY RECALL THE FOCUS? WHY WAIT TO BE ORDERED TO DO SO? THE ESTIMATE IS $350 TO FIX THE IGNITION. THEY CAN'T REPLACE THE RECALLED FUEL PUMP UNTIL THEY FIX THE IGNITION EITHER. WE ONLY KNOW ABOUT THE RECALL ON THE FUEL PUMP BECAUSE MY HUSBAND'S FOCUS HAD PROBLEMS WITH IT. THE FOLKS AT FORD RESPONSIBLE FOR NOTIFYING OWNERS ABOUT A RECALL DID NOT HAVE OUR NEW ADDRESS, DESPITE THE FACT THAT WE SEND FORD TWO CAR PAYMENTS EVERY MONTH. WE JUST REPLACED SOME $300 PART TO KEEP OUR WINDOW ON ABOUT SIX MONTHS AGO. THIS CAR IS A LEMON AND FORD SHOULD BE ASHAMED OF ITSELF. *NM

MY 2000 FORD FOCUS WILL NOT START. IT HAS 34,000 MILES ON IT. THE KEY WILL GO INTO THE IGNITION, BUT WILL NOT TURN THE CYLINDER. I HAVE TRIED DIFFERENT KEYS AND THE SAME HAPPENS. WHEN I ATTEMPT TO REMOVE THE KEYS, THE IGNITION DOES NOT RELEASE THEM WITHOUT FORCE. I HAVE DONE A LOT OF SEARCHING ONLINE AND IT SEEMS TO BE A LARGE ONGOING PROBLEM SINCE FORD HAS INTRODUCED THE FOCUS. WHY HAS THIS NOT BEEN RECALLED AND WHY DOES FORD ESCAPE RESPONSIBILITY FOR PRODUCING SUCH A LEMON VEHICLE WITH SO MANY PROBLEMS. AS CONSUMER, WE BUY VEHICLES WITH THE GOOD FAITH THAT THE VEHICLE WILL LAST FOR DECADES. WHY IS FORD ALOUD TO GO WITHOUT FIXING EVERY DEFECT THEY HAVE DESIGNED IN THE FOCUS? *JB YOUR JOB SHOULD BE TO SEND A MESSAGE TO AUTOMOTIVE DEALERS THAT ANY VEHICLE LIKE THE FOCUS LEMON WILL NOT BE TOLERATED BY THE AMERICAN PUBLIC AND THAT MANUFACTURERS CANNOT HIDE THE DEFECTS IN VEHICLES. *JB

VEHICLE STALLED UNEXPECTEDLY. CONSUMER FELT VEHICLE WAS UNSAFE TO DRIVE. DEALER REPLACED FUEL PUMP, BUT NOT THE FUEL FILTER WITHOUT A CHARGE. *AK

NHTSA RECAL 03V482000 CONCERNING INTERMITTENT STALLING. AFTER RECALL REPAIRS VEHICLE STALLED WITHOUT WARNING. DEALER DETERMINED THAT VEHICLE NEEDED A NEW ENGINE. *AK

RETURNED TO CAR AFTER 1 HOUR OF NOT DRIVING, THE KEY WOULD ONLY GO ABOUT 3/4 OF THE WAY INTO THE IGNITION. I TRIED ALL THREE KEYS THAT THE DEALER HAD GIVEN ME, AND NONE OF THEM WOULD GO INTO THE IGNITION. CALLED AAA, PAID $175 TO HAVE A LOCKSMITH REPLACE THE SPRINGS IN MY IGNITION WHERE THE KEY GOES, SAID THAT THIS COULD HAPPEN AGAIN, AND IN THAT CASE, THE ENTIRE IGNITION WOULD HAVE TO BE REPLACED. AAA COVERED $50 OF THE COST. IS THERE A RECALL FOR THIS? THIS IS NOT THE FIRST COMPLAINT OF THE SAME TYPE ON THIS SITE! WHAT IS FORD DOING TO HELP THIS? I REFUSE TO CONTINUE TO PAY $125 EVERY TIME MY KEY WON'T GO INTO THE IGNITION. I WAS LUCKY ENOUGH TO BE HOME WHEN THIS HAPPENED, BUT WHAT IF I WASN'T?*AK

WHILE DRIVING AT 65 MPH DRIVER LOST CONTROL OF THE VEHICLE, RESULTING IN A HEAD ON COLLISION WITH A WALL. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES. *AK *SC *JB

THE DEALERSHIP WANTED TO RUN A DIAGNOSTIC TEST TO DETERMINE IF THE ENGINE HESITATION WAS DUE TO THE FUEL DELIVERY MODULE (FDM) BEFORE INSTALLING A NEW FDM. IF THE FDM WAS NOT DEFECTIVE. THE DEALERSHIP WOULD CHARGE THE CONSUMER FOR THE DIAGNOSTIC TEST. *AK *SC

I HAVE HAD PROBLEMS EVER SINCE I BOUGHT MY 2000 FORD FOCUS WITH ALL THE RECALLS - I HAVE HAD MY BRAKES REDONE AND HERE UNDER A YEAR THEY ARE NEEDING DONE AGAIN - NOT ENOUGH MILEAGE - WINDOW MECHANISM NOT WORKING ON TWO WINDOWS - ENGINE AND AIRBAG LIGHT ON - CONSTANT PROBLEMS WITH A CAR THAT EVERYONE IS HAVING PROBLEMS WITH THE SAME THINGS. *AK

CONSUMER WAS NOT ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE WAS IN PARK. DEALERSHIP INDICATED IGNITION SWITCH WA SDEFECTIVE AND HAD TO BE REPLACCED. *AK

VEHICLE STALLED AT INTERSECTIONS, NEARLY RESULTING IN AN COLLISION. DEALER HAS REPLACED SEVERAL FUEL PUMPS, BUT PROBLEM STILL EXISTS. *AK

WHILE DRIVING VEHICLE STALLED. *AK

CONSISTENT AND COSTLY BRAKE PROBLEMS ON MY 2000 FORD FOCUS - VIN [XXX]. RECENTLY, ON FEB 26, 2004, BOB BAKER FORD, SAN DIEGO SERVICED/REPLACED MY FRONT ROTORS & PADS - COSTING $483. MY REAR BRAKES WERE PREVIOUSLY SERVICED DUE TO LOUD SQUEAL (DEGLAZED, DR SANDED) ON MARCH 21, 2003; OCTOBER 25, 2002; AND AUGUST 23, 2002. ARE ROTORS NORMALLY REPLACED AT 18625 MILES? I EMAILED FORD MOTOR COMPANY [XXX] ON 2/26/04, AND THEY PHONED ME THE NEXT DAY. FORD MOTOR STATED MY PROBLEM WAS DUE TO THE PREVIOUS OWNER'S EXCESSIVE USE OF THE BRAKES, AND THEY WOULD FORWARD MY COMPLAINT TO THEIR ENGINEER DEPARTMENT.*AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY WIFE AND I PURCHASED A NEW FORD FOCUS BACK IN 2000. WE LOVED THE LOOK AND I HAVE HAD FORD CARS BEFORE AND HAVE ALWAYS BEEN PLEASED. TO GET RIGHT TO THE POINT, WE HAVE BEEN COMPLETELY DISSATISFIED WITH OUR PURCHASE. WE HAVE HAD RECALL AFTER RECALL ON THIS CAR AND TO TOP IT OFF WE HAVE A NEW SITUATION. ABOUT 10 DAYS AGO MY WIFE MENTIONED THAT HER POWER LOCKS WERE NOT WORKING. WE DECIDED TO BRING IT IN TO THE DEALER ON OUR NEXT DAY OFF TO HAVE IT LOOKED AT. THE NEXT DAY AFTER THE LOCKS STOPPED WORKING, THE DOORS WOULD NOT OPEN AT ALL ON THE PASSENGER SIDE. THE LOCK MECHANISM APPARENTLY HAD SEIZED UP. AFTER BEING IN THE SHOP FOR A FEW DAYS I WAS NOTIFIED THAT THE OTHER SIDE WAS ABOUT TO SEIZE UP AS WELL. THAT OF COARSE IS BEING REPAIRED AT MY EXPENSE AS WELL. NOW BEING A CONSUMER THAT IS A BIT DISHEARTENING. BEING A FATHER AND KNOWING THAT MY 3-YEAR-OLD SON RIDES IN THAT CAR, MAKES ME IRATE. I CANNOT BELIEVE THAT THERE WOULD OR COULD BE ANY WAY THAT A CAR BUILT BY FORD WOULD HAVE A PROBLEM LIKE THAT WHICH ESSENTIALLY TURNS THE CAR MY SON IS TRANSPORTED IN INTO A DEATH TRAP. IT MAKES ME THINK WHAT IF ALL 4 DOORS SEIZED? WHAT IF MY WIFE AND CHILD WERE IN A CAR ACCIDENT AND DROVE INTO A RIVER OR LAKE? I HOPE YOU SEE WERE I WOULD CONSIDER THIS A POTENTIAL DISASTER IN WAITING. OF COURSE I AM OUT OF THE WARRANTY PERIOD SO TO ADD INSULT TO INJURY I AM PAYING APPROXIMATELY $520.00 TO FIX THIS PROBLEM. THERE IS NO WAY THAT ANYONE CAN GUARANTEE ME THAT THIS WILL NOT HAPPEN AGAIN. IF IT