Page 27 of 74 · complaints 1,301–1,350 of 3,686

2000 Ford Focus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Electrical System › Ignition › Switch
Filed Sep 16, 200494,000 milesAZ

IGNITION SWITCH FAILURE. KEY WOULD NOT TURN IN THE IGNITION SWITCH. *JB

Electrical System › Ignition
Filed Sep 16, 200445,150 milesWA

PURCHASED NEW SEPT 2000 @ 13 MILES FEB 2003 IGNITION SWITCH FROZE, @ 25,375 MILES REPLACED UNDER 36/36K WARRANTY. SEPT 2004 IGNITION SWITCH FROZE @ 45,150 MILES REPLACED BY FORD AND PAID BY OWNER FOR $354.00. IN EACH CASE I WAS STRANDED AND HAD TO PAY FOR TOWING AND A RENTAL CAR. FORD KEEPS REPLACING THE SWITCH WITH A FAULTY SWITCH. THIS SHOULD BE A RECALL. *JB

Electrical System › Ignition › Module
Filed Sep 15, 200478,300 milesNH

IGNITION SYSTEM HAS FAILED FOR THE 3RD TIME IN 40,000 MILES - I CAN INSERT THE KEY INTO THE IGNITION AND TURN IT THROUGH THE FIRST THREE POSITION, BUT CANNONT TURN IT INTO THE START POSITION. BOTH PREVIOUS FAILURES WHERE REPAIRED AT FORD DEALERSHIPS WITH THE REPLACEMENT OF THE IGNITION CYLINDER. *AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Sep 15, 200456,000 milesCA

WENT TO LOCK DOORS USING POWER DOOR LOCKS, POWER DOOR LOCK SYSTEM FAILED. RESEARCH ON INTERNET SHOWED THIS IS A COMMON PROBLEM AMUNG OWNERS OF FORD FOCUS. REPLACEMENT OF FUSE AND CHECKING OF LOCKING SYSTEM. 20 MINUTES OF RESEARCH ON GOOGLE WITH FORD FOCUS FUSE 63 RETURNED MANY RESULTS WHERE OWNERS HAVE DOCUMENTED THIS PROBLEM AND OTHERS HAVE INQUIRED ABOUT THIS PROBLEM.*AK

Electrical System › Ignition › Switch
Filed Sep 15, 2004NH

THE CONSUMER PLACED THE KEY INSIDE OF THE IGNITION SWITCH, BUT THE SWITCH FAILED TO TURN. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE IGNITION SWITCH NEEDED REPLACEMENT. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

Electrical System › Ignition › Switch
Filed Sep 14, 200487,000 milesLA

THE INGITION CYLINDER OF MY 2000 FORD FOCUS COMPLETELY LOCKED UP. FORD HAS DONE NOTHING TO COMPENSATE FOR THE COST INCURRED DURING REPAIR. THIS IS A HIGHLY DOCUMENTED DEFECT AND SHOULD BE COVERED BY A RECALL.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Sep 14, 2004MD

WHILE DRIVING THE VEHICLE STALLED. *NM THE CONSUMER REMEMBERED RECEIVING A RECALL NOTICE IN THE MAIL REGARDING THE FUEL PUMP. WHEN THE CONSUMER WAS ABLE TO READ THE RECALL SHE DISCOVERED THAT IT DESCRIBED THAT EXACT SAME PROBLEM THAT SHE HAD EXPERIENCED. *JB

Exterior Lighting › Headlights › Switch
Filed Sep 13, 2004LA

HEADLIGHTS/RADIO AND ELECTRICAL PARTS WOULD COME ON AND OFF ON THEIR OWN. CONSUMER DROVE VEHICLE TO DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATED THE PROBLEM

Electrical System › Ignition › Switch
Filed Sep 12, 2004VA

MY IGNITION CYLINDER LOCKS, I.E. I PUT THE KEY IN THE IGNITION AND IT WILL NOT TURN. I HAD THE IGNITION CYLINDER REPLACED 9 MONTHS AGO. NOW THE SAME PROBLEM HAS OCCURRED. CANNOT START MY CAR.*AK

Electrical System
Filed Sep 11, 200432,271 milesSC

WE HAVE A 2000 FORD FOCUS AND IT HAS BEEN IN AND OUT OF THE SHOP FOR THE SAME PROBLEM. THE CAR STALLS AT TIMES AND THE LIGHTS OF THE CAR GO OFF AND ON AS WELL AS THE RADIO AND THE SPEEDOMETER GO CRAZY FROM ON SIDE TO THE OTHER. I CAN BE DRIVING AND HAVE THE RADIO OFF AND IT WILL TURN ON. THE CAR STALLED FOR THE FIRST TIME ON OCT. 22 2001 AND IT DIDN'T RESTART SO WE TOOK IT TO FORD AND THEY REPLACED THE FUEL PUMP. THE CAR DROVE GOOD FOR A WHILE AND THEN IT STARTED ALL OVER AGAIN. SO WE TOOK IT TO FORD ON SEPT. 30 2002 AND THEY TOLD US THAT IT WAS ALTENATOR. SO WE HAD IT REPLACED. THE CAR DID GOOD FOR A WHILE AND THEN ON JULY 16 2003 THE ENGINE WOULD STALL. FORD SAID THAT THIS TIME IT WAS VACUUM LEAK AND THEY REPLACED THE TUBE ASSEMBLY. THE CAR STILL HAD THE SAME PROBLEM AND WE TOOK IT IN ON JULY 18 2003 THE ENGINE WOULD STALL. FORD SAID THAT IT WAS THE FUEL PUMP ONCE AGAIN. SO WE HAD IT REPLACED. THE CAR STILL HAD THE SAME PROBLEM SO WE TOOK IT BACK TO FORD AND THEY SAID IT WAS THE ALTENATOR. WE COULDN'T AFFORD TO HAVE IT FIXED BY FORD SO WE HAD THE ALTENATOR FIXED WITH SOMEONE ELSE. ON SEPT. 17 2003 WE COULD NOT START THE CAR AND WE HAD TO HAVE IT TOWED. FORD SAID THAT IT WAS THE IGNITION CYLINDER AND WE HAD IT REPLACED. AFTER ALL OF THIS THE CAR DID OK FOR A LITTLE WHILE BUT ON JAN. 28 2004 THE ENGINE BEGAIN TO STALL ONCE AGAIN. FORD SAID THAT IT WAS THE FUEL PUMP ONCE AGAIN SO WE HAD IT REPLACED. ON FEB. 4 2004 THE GAS WOULD LEAK WHEN YOU FILLED THE TANK. FORD SAID IT WAS T

Electrical System › Ignition › Switch
Filed Sep 11, 2004GA

KEY TO MY FORD FOCUS WOULD NOT TURN IN THE CYLINDER AND WAS UNABLE TO START MY CAR. HAD TO HAVE CAR TOWED AND A NEW IGNITION CYLINDER INSTALLED. TOWING, PARTS AND LABOR COSTS $400.*AK

Steering › Column
Filed Sep 11, 2004VT

FORD FOCUS 2000 STEERING COLUMN LOCKS UP... KEY WILL NOT TURN, STERRING COLUMN IS LOCKED UP TIGHT AND THE CAR IS NOT ABLE TO START. THIS HAS HAPPENED AT LEAST FIVE TIMES. I HAVE MANAGED TO START IT WITH MUCH FRUSTRATION AND TIME SPENT. NOW I CAN NOT GET IT GOING AT ALL.

Steering › Column Locking › Anti-theft Device
Filed Sep 10, 200491,000 milesFL

I PARKED MY CAR AND SHUT IT OFF. WHEN I CAME BACK TO START MY CAR I COULD PUT THE KEY IN, BUT NOT TURN IT. WHEN I CALLED FORD THEY NEW OF THE ISSUE AND THE SERVICE MANGER TOLD ME THE FOLLOWING INFO IT IT:*AK IT IS DESIGNED SO BADLY THAT EVEN A PERFECTLY NEW ONE CAN JAM. IN MOST LOCK CYLINDERS THE TUMBLERS ARE PUSHED BY SPRINGS TO LOCK AGAINST AN OUTER SLEEVE, AND THE KEY PUSHES THEM BACK IN. WITH THE FOCUS THEY ADDED A LOCKING BAR AS 90 DEGREES TO THE TUMBLERS, AND THAT IS WHAT LOCKS THE SLEEVE INSTEAD OF THE TUMBLERS. THE PROBLEM IS THERE IS NO SOLID CONNECTION BETWEEN THE KEY AND THIS LOCKING BAR. IT IS ONLY PUSHED BY THE TINY TUMBLER SPRINGS, WICH EASILY JAM. SO THE ONLY CURRENT PERMENANT SOLUTION IS TO REMOVE ALL THE TUMBLERS. BUT SINCE THEY CANNOT DO THIS, THEY HAVE TO REPLACE THEM AS THEY COME IN, BUT THEY STILL BREAK AFTER REPLACEMENT AT MY COST OF ALMOST $500.00. IF FORD KNOWS OF THIS ISSUE WHY DO THEY NOT FIX THIS!

Suspension › Front › Springs › Coil Springs
Filed Sep 10, 200441,650 milesNY

BELOW IS THE EMAIL I JUST SENT TO MY LOCAL DEALER WHERE I BOUGHT MY CAR NEW. YESTERDAY WE TALKED ABOUT THE REPLACEMENT OF MY FRONT SPRINGS AND STRUTS ON MY 2000 FOCUS, VIN#[XXX], AS MY PASSENGER SIDE FRONT SPRING BROKE. OBVIOUSLY, I THINK WE BOTH FEEL THAT THIS SHOULDN'T HAPPEN WITH ONLY 41,655 MILES ON THE CAR. I WENT ON LINE AND DISCOVERED THAT THIS HAS BEEN A PROBLEM WITH THIS MODEL AND IN FACT A REPLACEMENT PROGRAM, 03M02, WAS INITIATED TO DEAL WITH IT BUT MINE IS NOT ONE OF THE VIN'S AFFECTED. I CALLED FORD THIS MORNING AND THEY ARE FORWARDING MY REPORT TO THE ENGINEERING DEPARTMENT. THEY INDICATED THAT THEY WERE IN SOME WAY GOING TO BE CONTACTING THE LOFINK SERVICE DEPARTMENT ABOUT THE VEHICLE. WOULD YOU LET ME KNOW, AS SOON AS YOU RECEIVE ANY INFORMATION FROM THEM, IF THEY ARE OFFERING ANY ADJUSTMENT TO ME FOR THE APPROXIMATE $359 COST ESTIMATE YOU GAVE ME. ALSO, WHAT WOULD BE THE TOTAL COST OF: (1)REPLACING JUST THE ONE SPRING OR (2) BOTH SPRINGS WITHOUT REPLACING THE STRUTS AT THIS TIME IN EITHER CASE. I AM SENDING A COPY OF THIS EMAIL TO THE NHTSA AND TO THE CENTER FOR AUTO SAFETY.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Suspension › Front › Springs › Coil Springs
Filed Sep 10, 2004WI

FRONT COIL SPRING BROKE, LEADING TO TIRE PUNCTURE. *AK

Electrical System › Ignition › Switch
Filed Sep 10, 2004OR

CONSUMER PLACED THE KEY INSIDE THE IGNITION SWITCH AND KEY WOULD NOT START THE VEHICLE. IT WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT IGNITION SWITCH NEEDED TO BE REPLACED, AND REPLACED IT. *AK

Electrical System › Ignition
Filed Sep 9, 2004CA

FAULTY IGNITION CYLINDER, SECOND REPLACEMENT IN 18 MONTHS. 1ST TIME IGNITION WOULD NOT TURN & KEY STUCK. 2ND TIME CAR WOULD NOT TURN OVER, SERVICE TECH CLAIMS COMPONENTS INSIDE WERE BROKEN. *AK

Engine and Engine Cooling › Engine
Filed Sep 9, 2004CA

WHILE DRIVING VEHICLE STALLED. CONSUMER WAS UNABLE TO RESTART VEHICLE, AND HAD IT TOWED TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT ENGINE NEEDED TO BE REPLACED. *AK

Electrical System › Wiring › Front UnderhoodFire
Filed Sep 8, 200450,000 milesKY

WHILE DRIVING 40 MPH VEHICLE CAUGHT ON FIRE UNDER THE HOOD. LOCAL FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. CONSUMER QUESTIONED O WHETHER PAST RECALL REPAIRS WERE DONE PROPERLY. *AK THE ELECTRICAL GAUGES HAD GONE UP AND THE OIL LIGHT STAYED ON. THE VEHCILE WAS OUT OF CONTROL. RECALL# 00V411000. *SC

Engine and Engine Cooling › Exhaust System › Emission Control › Gas Recirculation Valve (egr Valve)
Filed Sep 8, 2004130,800 milesGA

WHILE DRIVING VEHICLE HESITATED. DEALERSHIP INFORMED CONSUMER THAT THE PROBLEM WAS PERTAINED TO THE FAILURE OF THE EGR VALVE. *AK

Electrical System › Ignition › Switch
Filed Sep 7, 2004105,000 milesCA

WENT TO START THE CAR, AND KEY WOULD NOT GO INTO THE IGNITION ALL THE WAY. WAS EVENTUALLY ABLE TO GET THE KEY IN BY WIGGLING AND FORCING, BUT WILL NOT TURN NOW TO START THE CAR. CALLED THE LOCAL FORD DEALER, AND WAS INFORMED THAT THIS WAS A KNOWN ISSUE WITH THE 2000 FORD FOCUS, AND THAT MY IGNITION CYLINDER WOULD NEED TO BE REPLACED. WAS QUOTED $350. *AK

Suspension › Front
Filed Sep 7, 2004107,655 milesCA

WHEN DRIVING MORE THAN 20 MPH THE WHOLE FRONT END SHOOK VIOLENTLY. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB ALTENATOR REPLACED STILL HAVING PROBLEMS. ENGINE WILL ONLY ALLOW THE VEHICLE TO DRIVE 20 MPH. *TC

Electrical System › Ignition › Switch
Filed Sep 7, 200475,000 milesNJ

IGNITION LOCK BROKEN. STEERING WHEEL IS LOCKED AND KEY CANNOT GO ALL THE WAY INTO THE IGNITION. CANNOT START CAR. *AK

Steering › Column
Filed Sep 6, 2004MT

I AM OUT-OF-STATE IN A LARGE CITY AND YESTERDAY MY KEY WOULD GO INTO THE IGNITION, BUT WOULD NOT TURN. I HAD TO LEAVE MY CAR OVERNIGHT IN A FAIRLY BAD NEIGHBORHOOD. I HAVE SEEN A LOT OF REPORTS ON THIS SITE ABOUT THE SAME THING GOING WRONG IN THE FOCUS. I AM HAVING THE CAR TOWED TO A DEALERSHIP TODAY AND WILL HAVE TO PAY A HOLIDAY FEE BECAUSE TODAY IS A HOLIDAY AND IN THE MEAN TIME HAVE NO FORM OF TRANSPORTATION. I WILL HAVE TO RENT A CAR TOMORROW (THE RENTAL CAR PLACES ARE CLOSED FOR THE HOLIDAY). I JUST WENT ON A 4,000 MILE TRIP, SOME OF WHICH WENT THROUGH VERY DESOLATE PARTS OF NEVADA--WHAT WOULD HAVE HAPPENED IF THIS WOULD HAVE HAPPENED THEN??? I HAD NO CELL RECEPTION IN MOST OF THAT AREA. IF FORD DOESN'T THINK THIS IS A SAFETY ISSUE, THEY ARE WRONG. I HAVE ALREADY HAD THE FUEL DELIVERY MODULE REPLACED DUE TO ITS FAILURE. LUCKILY, IT WAS COVERED UNDER A RECALL. BECAUSE OF THE IGNITION PROBLEM, I WILL INCURE A TOWING BILL, THE REPAIR BILL, AND A RENTAL CAR FEE, NOT TO MENTION THE HUGE INCONVENIENCE AND STRESS. I EXPECT THE TOTALLY COST TO BE $500+. I HOPE THAT FORD RECALLS THIS PROBLEM, AS I DO THINK THIS IS A SAFETY ISSUE. THEY NEED TO STAND BEHIND THEIR PRODUCT, AND IT SEEMS AS THOUGH THEY ARE NOT WILLING TO DO SO. IF THEY DON'T CHANGE THEIR WAYS, I WILL SURELY NEVER BUY A FORD VEHICLE AGAIN.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Sep 3, 2004NJ

CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS MENTIONED IN NHTSA RECALL 03V482000 CONCERNING FUEL PUMP FAILURE. IN SOME VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE. DEALERSHIP INDICATED TO THE CONSUMER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK

Power Train › Axle Hubs
Filed Sep 1, 2004CT

WHILE DRIVING AT 30 MPH ON CITY LIMITS CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS DESCRIBED IN NHTSA RECALL 00V303000. PASSENGER VEHICLES. THE REAR WHEEL HUB RETAINING NUTS CAN LOOSEN AND ALLOW THE LEFT REAR WHEEL AND BRAKE DRUM ASSEMBLY TO SEPARATE FROM THE VEHICLE. DEALERSHIP INDICATED THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK

Electrical System › Ignition › Switch
Filed Sep 1, 200449,000 milesOH

WHILE STARTING THE VEHICLE KEY WOULD NOT TURN THE IGNITION SWITCH. VEHICLE WAS TOWED TO A REPAIR SHOP, AND MECHANIC HAD TO REPLACE THE IGNITION SWITCH CYLINDER. DEALER WAS NOT NOTIFIED. *AK

Steering › Column Locking › Anti-theft Device
Filed Sep 1, 2004CA

I HAVE HAD THE STEERING WHEEL LOCK AND KEY UNABLE TO TURN TWICE NOW. THE FIRST INCIDENT OCCURRED IN FEBRUARY 2003. THE CAR HAD TO BE TOWED TO THE DEALERSHIP AND I WAS TOLD THE STEERING COLUMN HAD TO BE REPLACED AND RE-KEYED. IT COST $867 TO FIX. EVEN THOUGH IT WAS "FIXED", I STILL HAD TO WIGGLE THE STEERING WHEEL TO GET THE KEY TURNED WHICH AT TIMES TOOK A FEW MINUTES. NOW A YEAR AND A HALF LATER, THE SAME EXACT THING HAPPENED. I CAN'T GET THE KEY TO TURN AT ALL. WHEN I CALLED THE DEALERSHIP, I WAS TOLD THE WARRANTY EXPIRED AFTER A YEAR AND THAT FORD WAS A "REAL STICKLER ON THEIR WARRANTIES" AND I WOULD HAVE TO PAY ABOUT THE SAME AMOUNT AGAIN. JUST A NOTE - AFTER ONLY A YEAR AFTER PURCHASING THE CAR, IT SQUEAKED LIKE CRAZY ANYTIME I USED THE BRAKES. EVEN THOUGH THE BRAKES WERE REPLACED, THE CAR STILL SQUEAKS.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Aug 31, 200485,400 milesOH

THE CONSUMER STATED THE AUTOMATIC LOCKS AND THE DOORS FAILED TO LATCH . THE CONSUMER HAD TO TIE THE DOORS UP WITH ROPE, BECAUSE ON ONE OCCASION THE DOOR FLEW OPEN. *JB THE REAR PASSENGER DOOR WOULD OPEN ON LEFT TURNS. *SC *JB

Suspension › Front › Springs › Coil Springs
Filed Aug 31, 200455,000 milesMA

THE FRONT COIL SPRING WAS RUBBING/CUTTING INTO THE FRONT PASSENGER SIDE TIRE. *AK THE COIL SPRING HAD FRACTURED AND BECAME WEDGED AGAINST THE TIRE. THIS FAILURE LEFT THE VEHICLE INOPERABLE BECAUSE IT RESTRICTED MOVEMENT AND STEERING. *SC *JB

Electrical System › Ignition › Switch
Filed Aug 31, 200434,000 milesCA

UPON STARTING THE VEHICLE KEY STICKS IN THE IGNITION FOLLOWED BY THE STEERING WHEEL LOCKING UP. IF THE CONSUMER MANAGED TO REMOVE THE KEY, THE STEERING WHEEL WAS STILL LOCKED. VEHICLE WAS TOWED TO THE DEALERSHIP, WHO REPLACED THE IGNITION ASSEMBLY. THE FAILURE RECURRED, AND THE KEY BROKE IN THE IGNITION. THE IGNITION ASSEMBLY HAS TO BE REPLACED AGAIN. *AK *NM

Latches/Locks/Linkages › Doors › Latch
Filed Aug 31, 2004NY

REAR DOOR ON THE DRIVER'S SIDE DOES NOT LATCH CORRECTLY. ONCE OPENING THE DOOR IT DOES NOT SHUT. *AK

Vehicle Speed Control
Filed Aug 31, 2004VA

RECALL 00V302000, WHEN COMING TO A STOP ENGINE REVVED AT A HIGH RATE. CONSUMER PULLED OVER, AND RESTARTED THE VEHICLE. DEALERSHIP WOULD NOT REPAIR THE PROBLEM BECAUSE VIN WAS NOT INCLUDED. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Aug 31, 2004142,000 milesOH

REAR DOORS WERE VERY DIFFICULT TO CLOSE. IT WOULD TAKE A HALF HOUR TO GET THE DOOR CLOSED AND LATCHED.*AK

Electrical System › Ignition
Filed Aug 31, 200455,000 milesPA

WENT TO WORK, PARKED CAR IN COMPANY LOT CAME OUT PUT KEY INTO IGNITION TO START AND KEY WILL NOT TURN. STEERING WHEEL WILL NOT TURN. HAD VEHICLE TOWED TO DEALERSHIP, NO WORD FROM THEM YET. I HAVE A BABY WHAT IF THIS WERE TO HAPPEN IN THE MIDDLE OF WINTER WHILE MY BABY WAS WITH ME. IT IS VERY DANGEROUS. *AK

Interior Lighting
Filed Aug 30, 200430,700 milesPA

THE DOME LIGHT BLEW OUT INSIDE THE VEHICLE'S COMPARTMENT. FOLLOWING THAT, A FACTORY INSTALLED SECURITY SYSTEM FOR THE DOOR LOCKS BEGAN TO PERFORM ERRATICALLY. DOORS PREVENTED ENTRY FROM THE OUTSIDE AND EXIT FROM THE INSIDE, EXCEPT FOR THE HATCHBACK. EVEN IF THE DOOR LOCKS WERE PUSHED THEY FAILED TO OPEN. *AK *NM

Steering › Column Locking › Anti-theft Device
Filed Aug 30, 200479,000 milesWA

WHILE TURNING STEERING WHEEL LOCKED AND THE LOST STEERING CONTROL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 30, 2004WI

ON SUNDAY, AUGUST 29, 2004 MY SON & I WERE TRAVELING IN THE CITY OF MADISON, WISCONSIN IN A SPEED ZONE OF 30 MPH. ALL OF A SUDDEN MY CAR LOST POWER & DIED IN A BUSY INTERSECTION. I THOUGHT IT MIGHT BE THE BATTERY. SO I SHUT OFF THE ENGINE & TRIED STARTING IT AGAIN - IT CONTINUED TO NOT START BACK UP; HOWEVER, WE STARTED SMELLING GAS & WE COULDN'T GET OUT OF THE CAR DUE TO TRAFFIC ALL AROUND US. FINALLY A POLICE OFFICER CAME & ASKED US TO IMMEDIATELY GET OUT OF THE CAR - THERE WAS GAS POURING OUT ALL OVER THE ROAD. IT APPEARED THAT THE FUEL PUMP WAS MALFUNCTIONING. IN DECEMBER 2003 I HAD THE RECALL OF THE FUEL PUMP REPLACED AT THE DEALERSHIP. HOWEVER, THE POLICE OFFICER INDICATED THAT IT APPEARED TO BE THE FUEL PUMP BECAUSE EVERY TIME YOU TURNED THE IGNITION - GAS STARTED POURING OUT. I HAD MY CAR TOWED AT MY EXPENSE OF $84.00 TO THE DEALERSHIP. I ALSO LOST A FULL TANK OF GAS WHICH COST ME $17.00. I CALLED THE DEALERSHIP & THEY DIRECTED ME TO FORD CUSTMER RELATIONS. I SPOKE WITH AN ANTHONY ON 08/30/04 @ 7:22AM (CST). HE INDICATED THAT THE FUEL PUMP COULD BE REPLACED AGAIN THAT IT WAS A WARRANTY BY FORD. HOWEVER, WHEN I ASKED ABOUT THE OTHER EXPENSES OF TOWING, RENTAL CAR (CURRENTLY WITHOUT A CAR & CANNOT GO TO WORK) , REPLACEMENT OF GAS LOST - HE SAID FORD DOES NOT HAVE ANY WAY OF REIMBURSING THESE. THE CUSTOMER SERVICE PERSON INDICATED THAT WAS NOTHING THAT FORD COULD DO ABOUT THIS. MY GREAT CONCERN IS THAT MY SON & I INHALED A LOT OF GAS FUMES - WE COULD HAVE BEEN BLOWN UP I

Latches/Locks/Linkages › Doors › Latch
Filed Aug 30, 200460,000 milesMN

THREE DIFFERENT INSTANCES WHERE THE PASSENGER BACK DOOR FLEW OPEN WHEN MAKING A TURN. THE DOOR WAS PROPERLY CLOSED AND THE DOORS WERE LOCKED BUT THE DOOR FLEW OPEN. NO ONE WAS HURT THANK GOODNESS BECAUSE THEY HAD THEIR SEAT BELT ON. THEY COULD HAVE BEEN THROWN FROM THE CAR. IF YOU HAD A PET IN THE CAR THEY WOULD HAVE FALLEN OUT. ANOTHER TIME MY DAUGHTER WAS DRIVING THE CAR AND THE DOOR FLEW OPEN. SHE IS AN INEXPERIENCED DRIVER BEING ONLY 16YEARS OLD. SHE COULD OF HAD A ACCIDENT. I NO LONGER LET HER DRIVE THIS CAR. IT IS A 2000 FORD FOCUS. I CALLED THE DEALERSHIP AND THEY SAID THEY WOULD HAVE TO LOOK INTO THE PROBLEM. I SAID WILL I BE CHARGED THEY SAID POSSIBLEY....*AK

Visibility › Rearview Mirrors/Devices1 injured
Filed Aug 30, 2004105,452 milesOR

WHILE TURNING THE CORNER AT 15 MPH PASSENGER'S SIDE MIRROR SLIGHTLY HIT A PARKED VEHICLE MIRROR. AS A RESULT, DRIVER'S SIDE AIR BAG DEPLOYED INADVERTENTLY. DRIVER SUSTAINED A MINOR BURN ON THE RIGHT ARM. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Aug 30, 200431,923 milesMD

THE DOOR LATCH ON THE REAR DRIVER'S SIDE SEIZED UP AND THE DOOR WOULD NOT OPEN. DUE TO THIS THE LATCH, THE DOOR HANDLE AND REINFORCEMENT HAD TO BE REPLACED. THE HANDLE STILL WOULD NOT OPEN THE DOOR DUE TO FORD PROVIDING THEM THE WRONG PART NUMBER TO BE ORDERED FOR THE LATCH. ONCE THE CAR DEALERSHIP WAS ABLE TO FIND THE CORRECT PART NUMBER TO ORDER THE LATCH THE DOOR WAS FIXED, BUT THE HANDLE STILL COMES LOSE ON THE INSIDE OF THE DOOR. THE ONLY WAY TO FIX THIS IS TO HIT THE HANDLE.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Aug 30, 200450,300 milesOH

OPENED REAR (DRIVERS SIDE) DOOR AND PLACED GROCERIES ON BACK SEAT. CLOSED DOORS AND LEFT GROCERY STORE LOT. UPON MAKING A TURN, EN ROUTE, THE REAR DOOR SWUNG OPENED AND SOME ITEMS TUMBLED OUT! PULLED OFF THE ROAD AND TRIED TO CLOSE REAR DOOR. WAS UNABLE TO. GOT HOME AND USED A SCREWDRIVER TO WORK THE LATCH TO THE OPEN POSITION. WAS DIFFICULT TO GET THE DOOR TO STAY CLOSED. I TRY NOT TO USE THIS DOOR EVEN NOW.*AK

Electrical System › Ignition
Filed Aug 29, 2004NY

I HAVE A 2000 FORD FOCUS WAGON AND I CAN NO LONGER GET THE KEY TO TURN IN THE IGNITION. I HAVE GIGGLED, I HAVE TAPPED, I HAVE TRIED TO COAX IT TO WORK, BUT NOW MY CAR IS STUCK IN MY DRIVEWAY WITH NO WAY TO START IT. I HAVE LOOKED ON-LINE AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS SAME PROBLEM - THE KEY STICKS [WHICH IT HAS DONE REPEATEDLY TO ME] OR STOPS TURNING IN THE IGNITION AT ALL, THEREBY RENDERING THE CAR UNSTARTABLE AND THEREFORE UNDRIVABLE. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 27, 200463,000 milesMD

CAR STALLS OUT AND TOOK IN FOR FUEL DELIVERY MODULE PROBLEM WITH 2000 FOCUS AND THEY DIDN'T EVEN HOOK UP TO COMPUTER TO FIND PROBLEM AS THEY SAID IT WAS CHEAPER TO JUST REPLACE THE FUEL PUMP. STILL STALLING AND HARD TO START AND FORD CLAIMS ALOT OF TIME IT IS NOT THE FUEL PUMP BUT IN THE ELECTRONICS AND FORD IS NOT COVERING THIS PROBLEM AT THIS TIME. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Aug 27, 2004PA

I HAVE SEVERAL DEFECTS IN MY 2000 FORD FOCUS 4 DOOR. FIRST ONE IS MY LEFT PASSINGER DOOR DOES NOT LATCH CLOSED, 2ND IS MY CYLINDER LOCK IN THE IGNITION FAILED AND I HAD TO HAVE IT REPLACED , 3RD WHEN IT RAINS THE FRONT PASSINGER FLOOR FILLS TO TOP WITH WATER, 4TH THE CD PLAYER TURNS OFF AND BLINKS BUY ITSELF, 5TH MY CHECK ENGINE LIGHT STAYS ON AFTER REPETEDLY TAKING IT TO MACHINIC TO SEE WHY AND HAVING IT RESET EVEN THOUGH THERE IS NO REASON IT SHOULD BE ON AND LAST THE ONLY WAY I HAVE HEAT OR AC IS ON LEVEL 4 -1, 2 AND 3 DO NOT WORK . *AK

Electrical System › Ignition
Filed Aug 27, 200452,000 milesWA

MORE THAN 1 PROBLEM WITH THE FUEL SYSTEM AS A WHOLE, THE LATEST ONE BEING A FUEL PUMP REPLACEMENT. NOW MY IGNITION IS BROKEN AND IN THE SHOP. I'VE HAD TO HAVE MY BRAKES REPLACED EARLY ALONG WITH ALL OF THE OTHER RECALLS ON THE FOCUS. *AK

Electrical System › Ignition
Filed Aug 27, 2004WA

IGNITION KEY LOCKING UP, DEFECTIVE IGNITION SWITCH. *AK

Suspension › Front › Wheel Bearing
Filed Aug 26, 2004354,700 milesWA

LEFT REAR BEARINGS ARE HOWLING, THERE HAS BEEN A RECALL ON CARS MADE AT THE WAYNE STAMPING PLANT WHERE MY CAR WAS MADE, AND IN THE TIME FRAME MY CAR WAS MADE. I NEVER RECEIVED A RECALL NOTICE. I HAVE CALLED THE DEALER AND THERE ARE UNWILLING TO REPAIR AT THEIR COST. IN MANY OTHER STATES FORD REPLACES THE WHEEL BEARINGS. THE RESULT OF A NON-REPAIR IS THE WHEEL SEPARATING FROM THE CAR. I AM PETITIONING TO HAVE MY CAR INCLUDED IN THE RECALL. 2000 FORD FOCUS VIN #[XXX]. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System › Ignition › Module
Filed Aug 26, 200460,000 milesIL

KEY WILL NOT TURN IN IGNITION. WELL KNOWN TROUBLE BY DEALER. WANTED $500 TO REPAIR. *AK

Steering
Filed Aug 26, 2004CA

WHILE DRIVING STEERING WHEEL HAD A LOT OF PLAY, THE STEERING IS VERY LOOSE, WHICH MADE IT HARD TO KEEP VEHICLE IN ITS LANE UPON MAKING A LEFT OR RIGHT TURN. ALSO, WHEN MAKING LEFT OR RIGHT TURNS VEHICLE MADE A SQUEAKING NOISE. CONTACTED THE DEALER ALONG WITH THE MANUFACTURER. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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