2013 Ford F-150 complaints

HAD THE TRUCK PARKED OVERNIGHT IN THE GARAGE. STILL COLD OUT SO USED THE REMOTE START TO HEAT UP THE TRUCK. AS I WAS BACKING OUT, I NOTICED THE BACK WINDSHIELD BEHIND THE DRIVER WAS TOTALLY SHATTERED. NOTHING HIT THE WINDOW.

THE POWER STEERING ON MY TRUCK INTERMITTENTLY FAILS AND COMES BACK CAUSING DIFFICULTY CONTROLLING AND NAVIGATING THE VEHICLE.

I WAS DRIVING DOWN THE ROAD AND MY TRUCK ALL OF A SUDDEN SHIFTED DOWN INTO 1ST GEAR AND BECAME STUCK. HAD TO STOP THE VEHICLE AND TURN IT OFF. STARTED DRIVING AGAIN AND IT DID THE EXACT SAME THING WITHIN 5 MINUTES. NO LIGHTS CAME ON OR ANYTHING. HAS DONE IT FOR 3 DAYS. I CAN DRIVE IN MANUAL MODE BUT IT STILL HAS TROUBLE WANTING TO SHIFT BUT AGAIN NO LIGHTS COMING ON.

AFTER PURCHASE, I GOT A CONTINUOUS P0308, CYLINDER 8 MISFIRE. PROBLEM IS THAT CYLINDER 4 HAS LOW/NO COMPRESSION, DRAGGING DOWN CYLINDER 8 AS WELL.

TL* THE CONTACT OWNS A 2013 FORD F150. WHILE HIS WIFE WAS DRIVING AT 15 MPH, THERE WAS AN ABNORMAL BANGING NOISE DETECTED AND NOTICED THE REAR WINDSHIELD HAD EXPLODED WITHOUT WARNING OR IMPACT. THE CONTACT CALLED HERMANN FORD INC LOCATED AT (614 S. MARKET ST, HERMANN, MO 65041 (573) 486-3113) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE WAS 76,000. THE VIN WAS NOT AVAILABLE.

MY BRAKES KEEP LOCKING UP WHILE DRIVING AND GETTING HOT I HAVE TO THROUGH WATER ON IT TO COOL THEM OFF THE KEEP DRIVING IT'S HAPPENED BEFORE BUT SEEMS TO BE GETTING WORSE. I HAVE A SMALL VIDEO OF THEM SMOKING IT WON'T ME UPLOAD IT DIDN'T THINK TO TAKE PICS IT GOT SO HOT IT WARPED THE RIM

STOPPED RUNNING, DIED COMING OFF INTERSTATE AT 75 MPH. DAY BEFORE DIED AND WOULDN'T START JUST ROLLED AND ROLLED OVER. HOUR LATER, IT STARTED. HAD IT TOWED OFF INTERSTATE WOULD NOT START. STARTED ONCE AT DEALER. DEALER STATED THE FUSE 27 IS KNOWN TO MELT AND AFTER A WEEK IN THE SHOP IT IS FUSE 27 WHICH ALSO HAD TO BE REWIRED. IT IS ON WEBSITES THAT FUSE 27 DOES THIS ALL THE TIME.. SHUTTING OFF ON INTERSTATE IS A HORRIBLE EXPERIENCE ESPECIALLY WHEN FORD KNOWS OF THIS DEFECT.

THE VEHICLE IS EQUIPPED WITH A 6R80 TRANSMISSION AND BUILT BEFORE 4/8/2013 AND IS EXHIBITING ENGAGEMENT IN 5TH GEAR WHEN DRIVING. THE WRENCH INDICATOR AND/OR SEAT BELT MINDER ARE ILLUMINATED, THE SPEEDOMETER READS ZERO AND THE ODOMETER DISPLAYS DASHES WHILE DRIVING. SYMPTOMS ARE CLEARED AFTER AN IGNITION KEY CYCLE. DIAGNOSTICS TROUBLE CODES P0720 AND P0722 ARE STORED IN THE POWERTRAIN CONTROL MODULE.

THE BACK WINDOW SPONTANEOUSLY SHATTERED WITHOUT ANY IMPACT. I LIVE IN WESTERN OREGON WHERE TEMPERATURES ARE NOT EXTREME. THIS HAPPENED OVERNIGHT AND I NOTICED IT DRIVING TO WORK THE NEXT MORNING. I HAVE A CAMPER SHELL ON MY PICK UP, SO THERE WAS NO IMPACT FROM THE OUTSIDE. I HAVE BEEN THE ONLY ONE IN THE PICK UP AND NOBODY WAS IN THE CAB OF MY PICK UP TO CAUSE THE DAMAGE FROM THE INSIDE.

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED THAT THE VEHICLE DOWNSHIFTED TO FIRST GEAR THEN A HIGHER GEAR AND THEN SHIFTED BACK TO FIRST GEAR INDEPENDENTLY. THE GEAR ALSO SHIFTED TO FIFTH AND SIXTH GEAR THEN BACK TO FIRST. THE VEHICLE THEN SHIFTED TO FIFTH AND REMAINED IN FIFTH GEAR. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO FIRST GEAR WHILE SLOWING DOWN. THE CONTACT STATED THAT THE VEHICLE SHIFTED CORRECTLY UP TO FOURTH GEAR AFTER WHICH THE VEHICLE FAILED TO SHIFT GEARS IN THE CORRECT SEQUENCE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

AT APPROXIMATELY 80,000 MILES, I BEGAN TO HEAR A CHIRPING OR AIR WHISTLING SOUND WHEN LIGHTLY TO MODERATELY ACCELERATING. I BEGAN TO INVESTIGATE THE NOISE USING THE INTERNET WHERE I LOCATED VIDEOS FROM OTHER F-150 ECOBOOST 3.5 ENGINE OWNERS WHO WERE EXPERIENCING THE SAME EXACT SENARIO AS I WAS. THEY HAD FOUND THAT THE DRIVERS SIDE AND/OR PASSENGER SIDE EXHAUST MANIFOLDS WERE LEAKING EXHAUST. THE TELL TALE SIGN IS A DARKENING OF THE AREA AROUND THE REAR OF EACH MANIFOLD. THE MANIFOLDS WERE WARPING FROM EITHER A DESIGN FLAW OR MATERIAL FAILURE AT THE REAR AND ALSO BREAKING THE MOUNTING FASTENERS. I HAVE DETERMINED BOTH OF MY MANIFOLDS ARE LEAKING EXHAUST FROM THE NOISES COMING FROM THE ENGINE COMPARTMENT WHILE DRIVING. THIS MAY TRIGGER A SAFETY INSPECTION FAILURE IF FOUND DUE TO LEAKING EXHAUST AS WELL AS AN EMISSION TEST FAILURE IF REQUIRED BY THE STATE WHERE THE OWNER RESIDES. ALSO THE RELEASE OF CARBON MONOXIDE FORWARD OF THE PASSENGER COMPARTMENT IS A CONCERN ESPECIALLY IF THE LEAKS INCREASE IN SIZE.

PAINT BUBBLED AROUND THE CENTRE HIGH MOUNT STOP LIGHT. SERVICE ADVISOR AT GALLOWAY FORD SAID IT WAS RUST AND A COMMON PROBLEM AND WOULD COST AROUND $1200.00 TO REPAIR. ALSO ADVISED THAT RUST IN THIS AREA IS PRONE TO REOCCUR. DEALER RECOMMENDED I CALL FORD CUSTOMER SUPPORT. FORD CUSTOMER SUPPORT SAID THAT THIS WAS "NORMAL WEAR AND TEAR" AND REFUSED TO CORRECT THE PROBLEM. MY VEHICLE HAS 62K MILES ON IT AND IS WASHED AND WAXED ON A REGULAR BASIS. NOWHERE ELSE ON THE TRUCK ARE THERE SIGNS OF RUST. VEHICLE WAS TAKEN TO COLLISION EXPERTS IN CAPE CORAL FLORIDA FOR REPAIR. COLLISION EXPERTS STATED THAT THIS WAS A MANUFACTURE PAINT DEFECT AND IS A COMMON PROBLEM AROUND THE HIGH MOUNT STOP LIGHTS. THE HIGH MOUNT STOP LIGHT WAS REMOVED, REAR WINDOW REMOVED, REAR SEATS REMOVED IN ORDER TO PROPERLY REPAIR THIS DEFECT. THIS WAS AN $800.00 REPAIR.

MY TRANSMISSION DOWNSHIFTED FROM 5TH GEAR TO 1ST GEAR IN NOV 2018. THE TRANSMISSION THEN WOULD NO LONGER SHIFT DUE TO THE DAMAGE IT CAUSED. I HAD THE TRANSMISSION REBUILT BY FORD. SOON AFTER THE REPAIRS FORD RELEASED A SAFETY RECALL FOR THE EXACT PROBLEM. I TOOK THE VEHICLE IN AND THEY PERFORMED THE RECALL SERVICE. I ASKED ABOUT REIMBURSEMENT FOR THE PRIOR REPAIRS AND WAS TOLD YES IT WOULD BE COVERED BECAUSE IT WAS CAUSED BY THE RECALL. THE TRUCK CONTINUED TO RANDOMLY SHIFT TO NEUTRAL OR SKIP GEARS. I TOOK IT BACK IN. THEY SAID IT WAS CAUSED BY THE REAR MAIN SEAL, THIS HAS NOTHING TO DO WITH SHIFTING. THE TRANSMISSION HAS NEVER LEAKED. THE ISSUES CONTINUED ON UNTIL ON FEBRUARY 27TH THE TRANSMISSION DROPPED TO 1ST GEAR ON THE HIGHWAY (65 MPH) NEARLY CAUSING A MAJOR ACCIDENT AND THROWING ME AGAINST THE STEERING WHEEL. I JUST CONTACTED FORD RECALL DEPARTMENT AND INQUIRED ABOUT FULL REIMBURSEMENT AND TO NOTIFY THEM THAT THIS HAPPENED AGAIN. THEY SAID THEY WOULD NOT REIMBURSE ME ANY $ AND IGNORED MY COMPLAINT ABOUT THE TRANSMISSION DOWNSHIFTING LIKE THAT AGAIN. I AM NOW SITTING WITH A SORE BACK, $4,000 REPAIR COST AND A TRUCK THAT MAY PUT MY LIFE AND ANY PASSENGERS LIFE IN DANGER WHILE IN THE VEHICLE.

TL* THE CONTACT CALLED TO FILE A SAFETY COMPLAINT HOWEVER HE DOES NOT REMEMBER DETAILS AS HE BLACKED OUT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, HE ATTEMPTED TO MAKE A TURN ON A CURVE WAS ALL HE COULD RECALL OF THE INCIDENT. THE CONTACT STATED PER THE POLICE REPORT THE VEHICLE CRASHED INTO A CORNER POST AND A FENCE. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. THE CONTACT STATED PER THE POLICE REPORT THERE WERE NO SKID MARKS TO INDICATE THAT THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS TOWED TO A TOW LOT. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL AS HE WAS UNCONSCIOUS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN) AFTER THE FAILURE AND HE BELIEVES THIS WAS A CAUSE OF THE VEHICLE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

WHILE DRIVING ON FREEWAY AROUND 70MPH, THE TRUCK LOST COMPLETE POWER. ALL FUNCTIONALITY OF VEHICLE INCLUDING POWER STEERING AND HAZARD FLASHERS WERE INOPERABLE. FORTUNATELY I WAS IN THE RIGHT LANE AND ABLE TO GUIDE THE VEHICLE SAFELY TO THE SHOULDER. THE CAUSE APPEARED TO BE BCM CONNECTOR C2280G (WHICH SUPPLIES ALL POWER TO BCM) HAD UNSEATED ITSELF AND BECOME DISCONNECTED. AFTER RECONNECTING, THE VEHICLE WAS FULLY OPERABLE AGAIN. THIS IS THE SECOND TIME THE PROBLEM OCCURRED BUT ONLY THE FIRST TIME WHILE DRIVING HIGHWAY SPEEDS. THE FIRST OCCURANCE WAS IN JANUARY OF 2020. THE CONNECTOR APPEARS TO BE IN GOOD CONDITION AND FEELS LIKE IT SNAPS BACK SECURELY IN PLACE. A QUICK GOOGLE SEARCH REVEALED THE ATTACHED GENERAL SERVICE BULLETIN WHICH INDICATES THIS IS A KNOWN PROBLEM AND AN EXTREMELY DANGEROUS PROBLEM AT THAT.

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING THE FRONT OF THE VEHICLE LOWERED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO TRI-STAR FORD LOCATED AT (930 US-22, BLAIRSVILLE, PA 15717, (724) 459-9300. THE DRIVER?S SIDE FRONT STRUT WAS REPLACED. THE CONTACT STATED THAT BOTH DRIVER AND PASSENGER FRONT STRUTS WERE ONCE REPLACED BY THE SAME DEALER BEFORE. THE CONTACT ALSO STATED THAT BOTH LEAF SPRINGS PREVIOUSLY FRACTURED. THE CONTACT WAS ALSO CONCERNED ABOUT EXTREME RUST TO THE SUBFRAME OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000. *BF CONSUMER STATED LOTS OF MECHANIC ISSUES WITH THEIR VEHICLE AND HAD PARTS REPLACED. THERE HAS BEEN 7 OCCURRENCES.*JB

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 15 MPH, THE POWER STEERING CEASED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING ASSIST FAILURE. THE CONTACT WAS ALSO INFORMED THAT THERE WAS A RECALL FOR SIMILAR VEHICLE HOWEVER, THE VIN TOOL FAILED TO CONFIRM A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS 155,000.

I AM HAVING TROUBLE WITH MY ECO BOOST BECAUSE WHEN I START MY TRUCK I HAVE A LOUD RATTLING SOUND THEN MY TRUCK LOSES POWER AND SHAKES ALOT LIKE A COMPRESSION LEAK

THE FRONT END STARTED VIBRATING, NO WARNING LIGHTS CAME ON. I DROVE ANOTHER 2 MILES STRAIGHT TO THE ADVANTAGE FORD IN STUART FL. THEY INFORMED ME THAT THE ENTIRE BRAKE SYSTEM WAS BROKEN, MY WORDS NOT THEIRS.

WHILE STOPPED, WITH MY FOOT ON THE BRAKE, IN A PARKING LOT WAITING FOR TRAFFIC TO CLEAR SO I COULD ENTER THE STREET THERE WAS A RATHER LOUD POP SUCH AS A BLOON BURSTING. THE BRAKE PEDDLE BECAME EXTREMELY RIDGED AND THE VEHICLE BEGAN MOVING FORWARD. IT NEARLY CAUSED ME TO CRASH INTO THE CARS AHEAD OF ME. I HAVE BEEN A VEHICLE SERVICE TECHNICIAN FOR NEAR 45 YEARS SO I WAS KEENLY AWARE OF WHAT HAD HAPPENED. I PUSHED THE BRAKE PEDDLE WITH BOTH MY FEET AND MANAGED TO STOP IT. I CONTACTED THE FORD DEALERSHIP SAID THEY COULDN'T REPAIR MY VEHICLE BECAUSE OF ITS MANUFACTURE DATE. I REMOVED THE DEFECTIVE PART AND IT WAS JUST AS THE RECALL ON THE MASTER BRAKE CYLINDER STATED. THE PROBLEM EFFECTS MORE 2013 VEHICLES THAN IS COVERED BY THE RECALL. I HAVE ATTACHED A PHOTO SHOWING THE BRAKE FLUID IN MY FAILED BRAKE BOOSTER AS PROOF.

WHILE DRIVING POWER STEERING SHUT OFF AND GOT A WARNING ON INSTRUMENT PANEL STATING POWER STEERING ASSIST FAILURE. STOPPED VEHICLE TURNED OFF ENGINE, RESTARTED AND PROBLEM WENT AWAY. LATER IN DAY WHILE ON HIGHWAY SAME ISSUE OCCURRED CAUSING VERY DIFFICULT TO STEER AND CONTROL VEHICLE. THIS VEHICLE EQUIPPED WITH ELECTRONIC STEERING ASSIST AND NOT HYDRAULIC.

WHEN USING REAR DEFROSTER MY BACK WINDOW SHATTERED

WHILE DRIVING DOWN STRAIGHT ROAD AT 30MPH, LEFT REAR WINDOW SHATTERS WITH NO EXPLANATION. REAR WINDOW DEFROSTER WAS ON AND HAD BEEN ON FOR APPROX. 5 MINUTES PRIOR TO SHATTERING. NO BUMPS IN ROAD OR ROAD DEBRIS.

DRIVING MY TRUCK IT DOWNSHIFTS TO LOW GIRL THE ONLY WAY I CAN GET IT OUT OF LOW GEAR IS PULL OVER STOP CUTTING ENGINE OFF AND STEAL SOME TIME AND DON'T COME OUT THEN. THIS IS VERY DANGEROUS WHILE DRIVING THE VEHICLE

WE OWN A FORD F-150 3.5 L ECOBOOST V-6 KING RANCH PICKUP TRUCK. TRUCK WAS PURCHASED IN 2014 NEW. HAVE SERIOUS CONCERNS AS THE VEHICLE HAS SO MANY CURRENT ISSUES. FROM DAY ONE OF PURCHASE AND WHILE STILL IN THE DEALERSHIP PARKING LOT, UPON START UP THERE WAS A VERY LOUD CLATTERING SOUND. SALES REP SAID IT WAS BECAUSE IT WAS COLD AND IT HAD BEEN SITTING. PURCHASED VEHICLE, HAD PROBLEMS IMMEDIATELY WITH DANGEROUS LAG IN ACCELERATION (WHICH WE STILL DO), AN AVERAGE OF 12 MPG IF WE WERE LUCKY AND VERY SERIOUS ENGINE MISFIRES WITH MAJOR DECREASE IN POWER ACCOMPANIED BY SPUTTERING WHOLE VEHICLE SHUDDERING WHILE TRYING TO MERGE ON THE HIGHWAY OR WITH HARD ACCELERATION. VERY DANGEROUS, ESPECIALLY IF IN THE FAST LANE, WHICH WE WERE. WE STARTED TO LIMP OVER SEVERAL LANES OF TRAFFIC TO THE SHOULDER AND THE TRUCK REGAINED POWER. MANY MISFIRES LIKE THIS, ALL EXPLAINED TO THE FORD SERVICE TECH AND VERIFIED ON THE TRUCKS COMPUTER. SO MANY IN FACT IT WAS NECESSARY TO REPLACE ALL SPARK PLUGS AT LESS THAN 57K MILES. WE JUST PICKED OUR TRUCK UP TODAY, FEB 18TH, 2020, AFTER IT WAS IN THE SHOP AGAIN, THIS TIME FOR 12 DAYS, TO FIX THIS MISFIRE PROBLEM AGAIN AND NUMEROUS OTHER ISSUES WITH THE FRONT HUBS STAYING LOCKED IN 4 WD WHILE IN 2 WHEEL DRIVE AND SWITCHING IN AND OUT, TIMING CHAIN REPLACED, AND THE ECOBOOST TURBO TUBES REPLACED AS THEY WERE CRACKED, IWE REPLACED, AND LEFT FRONT ACTUATOR. ALSO ABOUT 3 WEEKS AGO IT HAD TRANSFER CASE MOTOR REPLACED AS WELL AS NUMEROUS SWITCHES, ALL WHICH DID NOT

I CRANK MY TRUCK UP THIS MORNING TO LET IT WARM UP WHILE SITTING IN THE DRIVEWAY TURN THE REAR DEFROSTER AND HEARD A LOUD BANG THEN I LOOK BACK AND NOTICED MY DRIVER SIDE REAR WINDOW WAS SHATTERED

I RECENTLY PURCHASED THIS VEHICLE USED LESS THAN A WEEK AGO. I HAVE ONLY DRIVEN IT FOR ABOUT 75 MILES. WHILE DRIVING DOWN A BUSY STREET AT 45 MILES AN HOUR THE TRUCK DOWN SHIFTED TO FIRST GEAR AND SIMULTANEOUSLY THE SPEEDOMETER STOPPED WORKING. I KEPT CONTROL OF THE VEHICLE BUT IF A VEHICLE WOULD HAVE BEEN FOLLOWING CLOSELY IT IS POSSIBLE IF NOT LIKELY TO HAVE REAR ENDED ME. I CHECKED THE VIN AND IT STATES NO OPEN RECALLS. EVIDENTLY THE VEHICLE WAS SERVICED FOR ONE OF THE PAST RECALLS WHICH CLEARLY DESCRIBES THIS SAME EVENT AS AN ISSUE. I WILL CONTACT THE DEALERSHIP GREY DANIELS FORD IN BRANDON MS WHERE IT WAS PURCHASED FOR INSPECTION.

THE BATTERY WILL BE DRAINED OVERNIGHT RANDOMLY. FIRST TIME THE TRUCK WAS A YEAR OLD. DEALER REPLACED BATTERY. OVER A YEAR LATER, SAME THING. REPLACED BATTERY. I REPLACED BATTERY FOUR MONTHS BACK AND THE TRUCK HAS DISCHARGED THE BATTERY BY THE MORNING. COMPLETELY DEAD BATTERY. WILL CHARGE FINE AND DRIVE FINE. NO ALTERNATOR ISSUE. THE RADIO / COMPUTER SCREEN WILL DISPLAY "BATTERY SAVER" WHEN THE ENGINE IS TURNED OFF FOR NO REASON.

I DROVE THE TRUCK FROM HOME TO WORK AND AROUND SCHOOL ZONE WHICH IS A CITY STREET. I PULLED OVER BECAUSE CHILDREN WERE GETTING OUT OF SCHOOL WHEN I TRY TO FIX THE TRUCK TO THE SIDE WALK I TURNED THE STEERING WHEEL TO ALIGN THE TRUCK ,ALL OF A SUDDEN IT GOT LOCKED .NO ONE GOT HIT!! BUT, IT WAS SCARY. DID NOT EXPECT THIS TO HAPPENED. THE STEERING WHEEL DOES NOT TURN LEFT OR RIGHT. SO, AAA TOWED THE TRUCK TO 15505 ROSCOE GALPIN SERVICE AT NORTH HILLS SO,THEY CAN CHECK THE PROBLEM. I TOLD THEM IT HAD TWO RECENTLY RECALLS AND THEY SAID IS HAS NOTHING TO DO WITH THEM . AND SAID IT'S GOING TO COST ME 1670 DLS. ALSO, THE DISPLAY SHOWED SERVICE ADVANCED TRAC . WHEN IT HAPPENED.

WHILE DRIVING 65 MPH MY 2013 F150 DOWNSHIFTED INTO FIRST GEAR AND LOCKED THE REAR TIRES CAUSE ME TO SPIN OUT OF CONTROL. THIS CAUSED MINOR BODY DAMAGE TO THE VEHICLES REAR BUMPER, FROM HITTING SOMETHING OFF THE SIDE OF THE ROAD. I CALLED MULTIPLE DEALERSHIPS AND EXPLAINED WHAT HAPPENED AT THE BEGINNING OF FEBUARY 2020. THEY EXPLAINED THAT THEY COULD GET ME INTO FIX THE PROBLEM FOR ABOUT 20 DAYS AT MINIMUM AND EVEN THEN THEY WOULD HAVE TO KEEP IT LONGER TO FIX IT IF THERE WAS SOMETHING WRONG. I EXPLAINED THAT I ALMOST ROLLED THE VEHICLE AFTER SPINNING OUT OF CONTROL AND ASKED IF THEY COULD GET IT IN SOONER, THE ANSWER WAS CONTINUOUSLY NO FROM ALL OF THE DEALERS. I ASKED THEM IF I SHOULD STILL DRIVE THE VEHICLE AND THEY SAID IT SHOULDN'T BE A PROBLEM TO DO SO, I THEN STATED SO YOU WANT ME TO CONTINUE TO DRIVE THE VEHICLE EVEN THOUGH THIS HAPPENED AND POTENTIALLY GET INTO AN ACCIDENT AND INJURY MYSELF AND OR SOMEONE ELSE OR PERMANENTLY DAMAGE THE VEHICLES POWERTRAIN. THEY STILL SAID THAT IT SHOULD BE OK TO DRIVE THE VEHICLE. WELL IT LOCKED UP AGAIN CAUSING ANOTHER SPIN OUT AND I ALMOST HIT A SCHOOL BUS. HOW IS THIS LEGAL? I EVEN CALLED FORD EXTENDED CARE FOR HELP AND THEY TOLD ME THAT THIS IS A RECALL AND EVEN THOUGH I HAVE PREMIUM CARE IT ONLY COVERS A 10 DAY RENTAL FOR THINGS OTHER THEN A RECALL AND TO CALL THE DEALERS BACK FOR FURTHER DETAILS. SO I CALLED THE DEALERS BACK AND THE DEALERS TOLD ME THERE RENTALS ARE ALL BOOK FOR THE NEXT 2 WEEKS. A VEHICLE THAT ALMOST KILLED ME

THE BRAKE MASTER CYLINDER WENT OUT WHILE I WAS DRIVING AND I NEARLY HIT THE CAR IN FRONT OF ME. WHEN I TOOK THE TRUCK INTO THE SHOP, I WAS TOLD THAT THE MASTER CYLINDER HAD A LEAK AND WOULD NOT CONSISTENTLY HOLD PRESSURE SO IT HAD TO BE REPLACED. AFTER DOING SOME RESEARCH, I FOUND A RECALL BY FORD WITH RECALL ID 16S24 FOR THIS EXACT SAME PROBLEM AND WHEN I WAS TOLD WHAT NEEDED REPLACED, IT WAS ALMOST WORD FOR WORD WHAT THIS RECALL STATED. I FOUND THIS INFORMATION AFTER I HAD ALREADY GOTTEN THE MASTER CYLINDER REPLACED SO I CALLED FORD TO SPEAK WITH THEIR RECALL DEPARTMENT. I WAS TOLD THAT THIS ISSUE WAS NOT COVERED BY THE RECALL BECAUSE MY TRUCK WAS MANUFACTURED AFTER THE DATE OF WHAT WAS DEFINED IN THE RECALL. IT SEEMS TO ME THAT A TRUCK BUILT IN THE SAME YEAR THAT HAD MASTER CYLINDERS AFFECTED WOULD BE COVERED BY THE RECALL. THIS REPAIR COST $663.57. LOSING BRAKE PRESSURE COULD HAVE CAUSED SERIOUS INJURY HAD I BEEN ON THE HIGHWAY OR NEEDING TO COME TO AN ABRUPT STOP. A PICTURE OF THE REPAIR INVOICE IS ATTACHED BUT A BETTER COPY CAN BE PROVIDED UPON REQUEST.

THE TRUCK HAS A 3 PANE, POWER SLIDE, AND DEFROST REAR WINDOW. THE REAR WINDOW ON THE PASSENGER SIDE RANDOMLY SHATTERED. THE WINDOW ITSELF DID NOT FALL OUT AND DIDN'T VISUALLY HAVE ANY MARKING SUGGESTING A FORCED ENTRY OR IMPACT. THE VEHICLE WAS STATIONARY IN A PARKING SPOT ALL DAY WHILE AT WORK. THE TRUCK WAS ALSO BACK UP TO A WALL SO IT IS VERY UNLIKELY THAT ANYTHING COULD HAVE HIT IT. THE TRUCK WAS PARKED DIRECTLY UNDER A SECURITY CAMERA AND AFTER REVIEW OF THE FOOTAGE, NO EVIDENCE WAS FOUND AS TO WHAT COULD HAVE CAUSED IT. THE WINDOW ITSELF IS STILL INTACT (AS SHOWN IN THE ATTACHED PICTURE) LIKE THE OUTSIDE LAYERS ARE HOLDING IT TOGETHER. THE WEATHER THAT DAY WAS VERY COLD IN THE MORNING AND GOT RELATIVELY WARM THROUGHOUT THE DAY. I NOTICED THE BROKEN WINDOW AT THE END OF THE DAY WHEN LEAVING WORK. THIS WINDOW IS BEING REPAIRED THIS COMING MONDAY FOR $699 + TAX SO I DO NOT HAVE ANY COPIES OF THE INVOICE YET. MY INSURANCE ALSO HAD A HIGHER DEDUCTIBLE THAN WHAT THIS IS GOING TO COST SO I CHOSE TO COVER IT OUT OF POCKET.

UNEXPECTEDLY DOWNSHIFTING INTO FIRST GEAR WHILE IN MOTION, SPEED OMETER AND MILEAGE GOES TO ZERO, RPMS STARTS TO RUN HIGH, AND THE TOOL LIGHT ON THE DASH BOARD COMES ON, IN CITY STREETS AND ON HIGHWAY DRIVING. I HAVE TO STOP AND SHUT DOWN THE VEHICLE AND WAIT A FEW MINUTES. WHEN I START UP THE VEHICLE AND PUT IT IN DRIVE GEAR THE TRANSMISSION JERKS.

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED WHILE DRIVING 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HEARD AN ABNORMAL NOISE AND LOST CONTROL OF THE VEHICLE. THE POWER STEERING FAILURE WARNING MESSAGE WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT CALLED LOCAL DEALER (SMITH FORD LOCATED AT 908 E OAK ST, CONWAY, AR 72032) AND A TECHNICIAN WAS SENT TO THE RESIDENCE TO PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE RACK AND PINION AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 115,000.

TL* THE CONTACT OWNED A 2013 FORD F-150. THE CONTACT STATED WHEN HER HUSBAND WAS DRIVING THE VEHICLE AT APPROXIMATELY 70 MPH, THE VEHICLE GAUGES AND RPMS UNEXPECTEDLY WENT INTO A LOWER GEAR. THE STEERING WHEEL THEN CEASED AND THE VEHICLE WAS UNABLE TO BE CONTROLLED, ALONG WITH THE BRAKE PEDAL FAILED TO OPERATE WHILE SHUTTERING AND THE LASTLY THE VEHICLE CRASHED INTO A WALL. THE SIDE AIRBAGS DID DEPLOY BUT THE FRONTAL AIRBAGS DID NOT. THE VEHICLE WAS TOWED TO A IMPOUND LOT AFTER BEING TOTALED. A POLICE REPORT WAS TAKEN. THE CONTACTS SPOUSE WAS THE ONLY PERSON INJURED IN THE CRASH. THE HUSBAND SUSTAINED A BACK INJURY, NUMBNESS, TINGLING IN HIS LEGS, AND A CONCUSSION. THE SPOUSE WAS TAKEN TO THE EMERGENCY ROOM FOR HIS INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

I TOOK MY TRUCK IN ALMOST A YEAR AGO IN MARCH TO HAVE RECALL ON TRANSMISSION DOWNSHIFT REPAIRED. JUST IN THE LAST MONTH I HAVE HAD TO BRING MY TRUCK IN 3 TIMES. TWICE MY TRUCK DOWNSHIFTED WHILE ON THE SH-130 TOLLWAY GOING 80MPH AND DOWN SHIFTING TO 40 MPH ALMOST CAUSING ME TO WRECK OR BE STRUCK BY ANOTHER VEHICLE. AGAIN TODAY I WAS DRIVING MY VEHICLE ON HWY AND ENGINE LIGHT CAME ON. SAME EFFECT EXCEPT THIS TIME MY TRUCK REFUSED TO MOVE WITHOUT TURNING IT OFF IN THE MIDDLE OF TRAFFIC. THIS IS 3XS MY LIFE HAS BEEN IN JEOPARDY IN A SHORT PERIOD OF TIME. I HAVE TAKEN IT TO FORD DEALERSHIP WHERE THEY INSISTED TRANSMISSION DOWNSHIFT ISSUE WAS REPAIRED AND SUGGESTED A TUNE UP WAS BEST OPTION. HUNDREDS OF DOLLARS OUT AND AGAIN I'M IN SAME SITUATION I WAS. 3 X NEAR WRECKING OR DEATH AND ALL IN UNDER A MONTH. INITIAL DATE OF SERVICE 1/3/20 SERVICED AGAIN 1/21/20. NOW NEED SERVICE AGAIN. I HAVE KEPT UP WITH SCHEDULED MAINTENANCE ON VEHICLE AND IT DOES NOT HAVE VERY MANY MILES ON IT.

BRAKES FAILED WHILE DRIVING ON THE INTERSTATE.DIAGNOSED AS BAD MASTER CYLINDER AND BRAKE BOOSTER.

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE AIR BAGS WARNING LIGHT ILLUMINATED, THE VEHICLE INDEPENDENTLY DOWNSHIFTED TO 1ST GEAR, AND THE WHEEL STARTED TO SLIDE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO (MIKE FERRELL FORD LINCOLN, INC.1705 W 3RD AVE, WILLIAMSON, WV 25661) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V433000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

THROTTLE BODY FAILED 12/4/17 LEADING TO ENGINE POWER LOSS AT HIGHWAY SPEED. ENGINE LIGHT AND WRENCH WARNING DISPLAY APPEARED. COULD NOT ACCELERATE. WAS ABLE TO COAST TO SHOULDER SAFELY. RESTARTING THE VEHICLE, IT IMMEDIATELY WENT TO LIMP MODE. VEHICLE WAS TOWED TO DEALERSHIP (APPLE FORD, SHAKOPEE MN). TB WAS REPLACED BY DEALERSHIP SERVICE CENTER. ON 1/22/2020, THE VEHICLE AGAIN LOST POWER ON HIGHWAY AND WARNING LIGHTS CAME ON. AGAIN, WAS ABLE TO COAST TO SHOULDER AND EXIT THE FREEWAY IN LIMP MODE AND GET TO NEARBY DEALERSHIP (WOLD MOTORS, JORDAN MN). DETERMINED THAT THE THROTTLE BODY AGAIN FAILED, WAS REPLACED. TWO FAILURES WITH THE SAME PART IN SUCH A SHORT PERIOD OF TIME INDICATES A CLEAR DEFECT. VEHICLE LOSING POWER DUE TO THIS EQUIPMENT FAILURE TO A VERY UNSAFE SITUATION AND COULD CAUSE AN ACCIDENT AND RISK.

THE REAR WINDOW SHATTERED WHILE HAVING THE REAR WINDOW DEFROST ON AND DRIVING ON A HIGHWAY. NOTHING HIT THE WINDOW, NO BIG BUMPS OR IMPACTS.

1. ENGINE DOESN'T RUN SMOOTH AT HIGHWAY SPEED.. 2. POWERTRAIN, TRANSMISSION - RECEIVED A RECALL 19V-075 FOR SOFTWARE UPDATE NOTICE 6/25/2019. TOOK THE F150 TO GATEWAY FORD DEALERSHIP FOR THE UPDATE. THE NEXT TIME TRIED TO ACCELERATE (8/16/19) THE TRANSMISSION SHIFTER ERADICABLE THE DASH ICONS FLASHED AND THE PICKUP STALLED AS TO BE IN LOW GEAR, I SHUT OFF THE IGNITION AFTER PULLING TO THE SIDE OF THE ROAD, RESTARTED IT AFTER A BIT AND CONTINUED ON MY WAY. THIS HAS HAPPENED AGAIN, NOT SURE OF DATES. AS I WAS TRAVELING OUT OF SOUTH DAKOTA I CONTACTED GATEWAY, THEY SAID TO TAKE THE PICKUP TO ANOTHER FORD DEALERSHIP AND THEY WOULD FIX IT. TOOK IT TO AUTO NATION FORD IN CORPUS CHRISTI, TX. THEY WOULDN'T FIX IT . THEY SAID THE UPDATE WAD ALREADY DONE. THE PICKUP DROVE AND WORKED GOOD PRIOR TO THE RECALL UPDATE AND NOW IT WILL SHIFT RADICALLY AND DASH ICON FLASHING WHEN ACCELERATING RAPIDLY. IN ADDITION THE DRIVERS SEAT IS WEARING OUT. IT SHOULD REAR BETTER THAN THAT. THE PICKUP ONLY HAS 90,178 MILES ON IT AND SHOULD LAST ME LONGER THAN THAT. ONE MORE ISSUE. THE POSITIVE BATTERY POST CONTINUALLY CORRODES. I'VE CLEANED IT MANY TIMES AND STILL CORRODES. PLEASE HAVE SOMEONE ADDRESS THESE ISSUES ON MY F150. I THINK THERE SHOULD BE NO COST TO ME PER YOUR ADVERTISING ON TV. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY TRUCK SUDDENLY DOWNSHIFTED FROM 6 GEAR TO 1ST GEAR, AND ALMOST CAUSED ME TO CRASH. I LOOKED ONLINE TO SEE IF OTHER 2013 FORD F150 OWNERS HAVE HAD THIS HAPPEN TO THEM AND SAW THERE WAS A SAFETY RECALL ON MY TRUCK (NHTSA RECALL #19V-075). ON 1/6/2020 I TOOK MY TRUCK TO TOMBALL FORD DEALERSHIP AND THEY CONFIRMED I NEEDED THE REPAIRS LISTED IN RECALL 19V-075. THE SERVICE ADVISOR REACHED OUT TO FORD TO MAKE SURE THE REPAIRS WOULD BE COVERED FREE OF CHARGE. I WAS THEN INFORMED THAT FORD DENIED MY CLAIM AND WOULD NOT OFFER ANY ASSISTANCE TOWARD THE RECALL, DUE TO MY TRUCK HAVING 154,000 MILES. I WAS THEN CHARGED $1,328.31 TO HAVE THE REPAIRS PERFORMED BY TOMBALL FORD.

AN ELECTRICAL PROBLEM IN THE EPAS UNIT HAS RESULTED IN THE LOSS OF POWER STEERING IN MY 2013 FORD F-150. VEHICLE HAS 63,000 MILES AND HAS NO ACCIDENTS AND HAS NOT BEEN SUBJECT TO ABNORMAL DRIVING CONDITIONS. THE PROBLEM PRESENTED ITSELF WHEN THE WEATHER BECAME COLD DURING THE FALL OF 2019. WHEN OUTSIDE TEMPERATURES DROPPED BELOW 65 DEGREES AND I STARTED MY VEHICLE I RECEIVED A "POWER STEERING ASSIST FAILURE" WARNING AND THE VEHICLE DID NOT HAVE POWER STEERING. TESTING OVER A 4 WEEK PERIOD AS THE OUTSIDE TEMPERATURE FLUCTUATED BETWEEN 40-80 DEGREES ALLOWED ME TO SEE THE CONNECTION TO THE POWER STEERING FAILURE AND THE OUTSIDE TEMPERATURE. ADDITIONALLY, WHEN THE OUTSIDE TEMPERATURE WAS CLOSE TO, BUT DID NOT EXCEED 65 DEGREES. I COULD START MY VEHICLE AND DRIVE IT AROUND, THE HEAT FROM THE ENGINE WOULD WARM THE UNIT ENOUGH TO ALLOW IT TO WORK. ALL I NEEDED TO DO WAS TURN THE VEHICLE OFF AND THEN BACK ON AND THE POWER STEERING WOULD WORK. AFTER READING ABOUT ALL THE RECALLS FORD HAS ISSUED RELATED TO THEIR EPAS UNIT I BELIEVE THERE IS SYSTEMIC PROBLEM WITH THE PART. ADDITIONALLY, THIS PART CANNOT BE SERVICED AND REQUIRES A FULL REPLACEMENT. PART COST IS $1500 PLUS 2-3 HOURS OF LABOR. PUTTING THE TOTAL COST TO REPAIR AT $1800 - $1900 IN MY AREA.

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO RESPOND WITH ACCELERATOR PEDAL DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

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

2013 FORD F-150 PLATINUM TRUCK. I GOT IN MY TRUCK AND PULLED OUT OF A PARKING LOT. I WAS ABOUT TO TURN AND GET ON THE INTERSTATE. A CAR WAS IN FRONT OF ME AND WHEN I MASHED THE BRAKES THE PETAL WAS STIFF. THERE WAS A NOISE COMING FROM THE BRAKES. IT SEEMED. I WAS ABLE TO MOVE TO THE SIDE OF THE RODE BEFORE STRIKING THE REAR OF THE CAR AND COME TO A STOP. I THEN PROCEEDED SLOWLY TO AN EMPTY PARKING LOT. I GOT OUT AND WALKED AROUND THE VEHICLE AND LOOKED UNDER THE HOOD. NO LEAKS THAT I COULD SEE AND THE BRAKE RESERVOIR WAS FULL. I DROVE AROUND THE PARKING LOT AND MASHED THE BRAKES SEVERAL TIME AND THEN IT WENT BACK TO WORKING. THIS HAS BEEN HAPPENING ON SEVERAL OCCASIONS. I SEE A RECALL BUT IT IS NOT FOR MY VIN. WHY? THIS IS A VERY SERIOUS SAFETY HAZARD SO WHY IS FORD NOT TAKING THIS SERIOUS. I HAVE BEEN IN THE FIRE SERVICE FOR 31 YEARS AND HAVE SEEN THE OUTCOME OF BRAKE FAILURE. THIS IS NOT GOOD.

ON 10 AUG 2019 I TOOK MY FORD IN FOR TRANSMISSION RECALL, REPROGRAMMING TO PREVENT UNCONTROLLED DOWNSHIFTING. I HAD NEVER HAD HAD ANY PROBLEMS WITH DOWNSHIFTING PRIOR TO THIS DATE. ONCE RECALL WAS DONE WITHIN A WEEK MY TRUCK DRASTICALLY DOWNSHIFTED TWICE BEFORE TAKING IT BACK TO THE DEALER WHO PERFORMED THE RECALL. THEY SAID THERE WAS NO PROBLEM WITH MY TRUCK AND TOLD ME MY WHEELS LOCKING WAS NOT A SIGN OF DOWNSHIFTING. NOW I CONTINUE TO HAVE DOWNSHIFTING ISSUES AND ALSO AM THROWING A P0720 CODE. I JUST KNOW THAT THE DOWNSHIFTING BROKE THE LEADFRAME AND I LOOKING AT A HUGE BILL. NOW VEHICLE GOES INTO LIMP MODE WHERE I HAVE TO STOP AND RESTART MY CAR TO GET SPEEDOMETER TO SHOW.

REAR WINDOW SHATTERED WITHOUT ANY IMPACT.

FORD IS NOT COMING OUT WITH NEW SOFTWARE FOR THIS RECALL. IT WAS SUPPOSED TO BE COMPLETED IN 2019

MY VEHICLE WAS DOWN SHIFTING WHEN I WAS IN 5 AND 6 GEAR. I TOOK IT TO A LOCAL DEALERSHIP (WHICH TOOK 3 MONTHS). THEY SAID THAT THERE WAS SOMETHING WRONG WITH MY TRUCK BUT DIDN'T KNOW HOW TO FIX IT. I TOOK IT TO ANOTHER DEALERSHIP, AND THEY FOUND A RECALL NOTICE. THEY TRY TO FIX THE ISSUE WITH REPROGRAMING. HOWEVER, IT NEVER CORRECTED THE ISSUES. I WAS TOLD BY THE DEALERSHIP THAT FORD HAD TO FIGURE OUT HOW TO FIX THE PROBLEM. I NOW AVOID GOING OVER ANY BIG HILLS, BRIDGES AND HIGHWAYS TO PREVENT MY VEHICLE FROM DOWNSHIFTING. IN THIS WHOLE PROCESS MY VEHICLE HASN'T BEEN RECORDING THE CORRECT MILEAGE AND NOW I HAVE HIGHER MILES THEN I SHOULD. I BOUGHT MY VEHICLE A LITTLE MORE THEN A YEAR AGO AND NEARLY HAS 30,000 MILES ON IT. I ONLY DRIVE TO AND FROM WORK A TOTAL OF 12 MILES A DAY FOR 5 DAYS. THIS ERROR IN PROGRAMING I FEEL HAS CAUSE OTHER DAMAGE TO MY VEHICLE BESIDES THE DOWNSHIFTING AND ADDING EXTRA MILES. IF FORD COULD HAVE CORRECTED THIS PROBLEM IN TIMELY MANNER IT COULD HAVE SAVE THE TRUCK, BUT DUE THE DEALERSHIPS HAVING NO CLUE HOW TO FIX IT. MY TRUCK IS NICE PAPER WEIGHT.