Page 12 of 44 · complaints 551–600 of 2,194

2011 Ford F-150 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Jan 7, 2020138,000 milesMO

TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, WITHOUT WARNING THE VEHICLE LOST ELECTRICAL FUNCTIONALITY AND MOTIVE POWER. THE CONTACT WAS ABLE TO GUIDE THE VEHICLE OFF OF THE ROADWAY SAFELY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS AND THE VEHICLE WAS TOWED TO BLUE SPRINGS FORD (3200 NW SOUTH OUTER RD, BLUE SPRINGS, MO 64015, (816) 229-4400) TO BE DIAGNOSED WHICH WAS STILL PENDING THE RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

Power Train
Filed Jan 4, 202039,000 milesOR

AFTER RECEIVING RECALL 19S07-19V-075 BY MAIL AND HAVING IT REPROGRAMMED BY CRATER LAKE FORD MEDFORD,OR THE TRANSMISSION SHIFTS WORSE THAN THE ORIGINAL. MY VEHICLE WAS MANUFACTURED AT GEORGIA PLANT. 3.7 FLEX FUEL. I WAS IN CRUISE CONTROL GOING DOWN A MOUNTAIN PASS WITH MY FOOT ON THE BRAKE AND THE CRUISE CONTROL FAILED TO DISENGAGE AND THEN ABRUPTLY SHIFTED TO A LOWER GEAR. THE CRUISE CONTROL WORKS FLAWLESSLY ON MOST GRADES. THE PROBLEM ONLY SEEMS TO OCCUR WHEN DURING ON HIGHWAYS IN THE MOUNTAINS. 39K MILES. WAY TOO MANY LIGHT BULBS HAVE GONE OUT ON THIS MODEL. NEVER OFF-ROADED . NOT A WORK TRUCK. NEVER EVEN TOWED ANYTHING. SINCE THAT DOWNHILL CRUISE CONTROL PROBLEM OCCURRED, NOW I HAVE AN ANTIFREEZE COOLANT LEAK AT THE EXPANSION OVERFLOW TANK ON THE 3/4 QUICK DISCONNECT HOSE . VEHICLE HAS NEVER OVERHEATED. LOW SPEED HIGH REV BEFORE SHIFTING INTO 2ND GEAR. CRUISE CONTROL PROBLEM ONLY ON HIGHWAY GOING DOWNHILL. DID THEY MISTAKENLY REPROGRAM MY F150 WITH WRONG RECALL?

Power Train
Filed Dec 29, 201983,000 milesTX

WHEN ACCELERATING THE VEHICLE TRANSMISSION SLIPS INTO A LOWER GEAR, DOWNSHIFTING IMPROPERLY CAUSING A BUMP IN THE RIDE AND A DANGER IN CLEAN ACCELERATION. THIS ISSUE OCCURRED MULTIPLE TIMES AND IS A CONTRIBUTING POWER TRAIN ISSUE.

Power Train
Filed Dec 29, 2019162,000 milesMS

I GOT A RECALL LETTER. RECALL #19S07. I TOOK MY TRUCK TO FORD DEALERSHIP, THEY REPROGRAMMED THE MODULE FOR THE POWERTRAIN ON 6/19. MY EXTENDED WARRANTY RAN OUT 11/30/19. ON 12/21/19 I WAS DRIVING ON THE HIGHWAY AND I HAD MY CRUISE SET AT 67 MPH. ALL OF A SUDDEN MY GAUGES STOPPED WORKING AND HAD A TOOL SHOW UP ON DASH. THEN MY TIRES STARTED SLIDING AND IT DOWNSHIFTED. I ALMOST HIT ANOTHER CAR. I PULLED OVER AS SOON AS I COULD AND STOPPED MY TRUCK. I RESTARTED MY TRUCK AND ALL THE GAUGES WERE BACK TO NORMAL.I DROVE IT FOR 2 DAYS WITHOUT ANY RECURRENCES.I THINK REPROGRAMMING THE MODULE IS ONLY A TEMPORARY FIX. NOW EVERYTIME I DRIVE IT, IT WILL DOWN SHIFT. I DROVE 35 MPH AND RETURNED HOME AND HAD TO KEEP IT IN LOW SPEED.SO APPARENTLY THE REPROGRAMMING IS NOT A FIX. IT IS STILL UNSAFE AND NOW I HAVE TO PAY TO HAVE IT FIXED PROPERLY SO MY VEHICLE WILL BE SAFE ON THE HIGHWAY. EVENTUALLY MORE PEOPLE WILL BE KILLED BECAUSE IT WAS NOT FIXED RIGHT. FORD SHOULD BE MADE TO PAY FOR THERE DEFECTS.NOT THE CONSUMERS. I ALMOST HAD A WRECK BECAUSE FORD IS TRYING TO FIX THERE MISTAKES THE CHEAPEST WAY OUT, NOT THE SAFEST. RESPECTFULLY SUBMITTED AN UNHAPPY FORD OWNER

Power Train
Filed Dec 28, 2019177,000 milesMN

IT DOWN SHIFTS REALLY HARD FOR NO REASON. IT HAPPENED THE 1ST TIME ON 12-24-19 WHEN I WAS DOING APPROX. 30 MPH AND FOR NO REASON IT JUST SLAMMED DOWN. THEN AGAIN ON 12/28/19 AGAIN I WAS DOING ABOUT 30MPH. SUDDENLY MY DASH DISPLAY JUST SHOWED DASH LINES AND A PICTURE OF A WRENCH ON IT. ABOUT 10 SECONDS LATER IS JUST SLAMMED DOWN AGAIN. I PULLED OVER AND SHUT THE VEHICLE OFF FOR 60 SECONDS AND THEN STARTED IT BACK UP AGAIN AND IT WAS FINE. THE TRANNY ALSO SEEMS TO BE SLIPPING ON OCCASION

Visibility/Wiper
Filed Dec 27, 2019119,000 milesIL

REAR WINDOW SHATTERED WHILE USING DEFROSTER . DEFROSTER TURNED ON WITH REMOTE START AND REAR WINDOW SHATTERED WITH NO CONTACT. VEHICLE WAS IN PARK WHEN THIS HAPPENED.

Steering
Filed Dec 26, 2019144,610 milesTX

TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING 30 MPH, THE POWER STEERING SEIZED AND THE SERVICE POWER STEERING NOW WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME, BUT HAD GREAT DIFFICULTY MANEUVERING THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 144,610. *DT*JB

Service Brakes
Filed Dec 21, 2019122,000 milesOK

THE ELECTRIC VACUUM PUMP FOR THE BRAKE BOOSTER ON MY 2011 FORD F150 IS SHOWING THE SYMPTOMS OF FAILURE. (SUDDENLY VERY LOUD) IT'S ONLY A MATTER OF TIME. FORD HAS ACKNOWLEDGED THAT THIS PART GOES BAD TOO QUICKLY AND OFFERS AN EXTENDED WARRANTY FOR TRUCKS SHOWING THIS SYMPTOM, IF THE TRUCK WAS BUILT AT CERTAIN PLANTS AND CERTAIN DATES. MY TRUCK WAS BUILT AT ONE OF THOSE PLANTS AND BETWEEN THOSE DATES, BUT THEY CLAIM THAT MY TRUCK DOESN'T QUALIFY FOR THE PROGRAM BECAUSE SUPPOSEDLY THE PART IN MY TRUCK ISN'T THE SAME ONE EVEN THOUGH IT LOOKS THE SAME, IT'S IN THE SAME SPOT, IT'S FAILING THE SAME WAY, AND IT'S FAILING WITHIN THE EXTENDED WARRANTY PERIOD. THEY ALSO SAY THAT WHEN THIS PART FAILS IT CAN SUBSTANTIALLY REDUCE BRAKING POWER.

Steering
Filed Dec 17, 2019152,000 milesTX

DRIVING IN A STRIP MALL THE STEERING LOCKED UP AND A CODE STATING POWER STEERING ASSIST FAULT WARNING CAME ON. I HAD TO FORCEFULLY STEER INTO A PARKING SPACE TO GET OUT OF THE WAY FROM THRU TRAFFIC. I TURNED OFF THE ENGINE AND RESTARTED THE TRUCK AND IT RESET THE WARNING. I WAS ABLE TO DRIVE TO AN O'REILLYS WHERE THEY WERE NOT ABLE TO HELP ME. THE STEERING LOCKED UP AGAIN AT O'REILLYS. I HAD TO CALL A NEPHEW TO HELP ME WITH TRUCK TO A SHOP TO SEE WHAT THE PROBLEM WAS. THREE SAME CODE CAME ON. THERE SHOULD BE A RECALL FOR THIS ISSUE. IT IS VERY DANGEROUS.

Electrical System
Filed Dec 16, 201960,000 milesMA

2011 F150 HAS A SERIOUS ELECTRICAL PROBLEM THAT IS A SAFETY ISSUE, THE REAR DEFROSTER ON A POWER SLIDING REAR WINDOW KNOW FOR FAILING TO WORK, AND IF LEFT ON AND VIBRATION FROM A ROAD BUMP CAN CAUSE A SUDDEN CONNECTION WHICH WILL THEN CAUSE THE REAR GLASS TO SHATTER, AND AT THIS POINT THERE ARE THOUSANDS OF CASES, OF THIS PROBLEM AND FORD REFUSES TO FIX THE ISSUE CLAIMING THE GLASS IS NOT THEIR PROBLEM

Electrical SystemCrash
Filed Dec 13, 2019137,987 milesAZ

TRANSMISSION SHIFTED IN TO 2ND AT 50 MPH..LOST CONTROL HIT A FENCE POLE..BLEW UP MY TRANNY..NOBODY WILL HELP WITH TOWING

Engine
Filed Dec 6, 2019172,245 milesTX

TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED THAT THE TRANSMISSION FAILED AND THE VEHICLE EXHIBITED ENGINE OIL FAILURE. THE VEHICLE WAS TAKEN TO RANDALL REED'S PLANET FORD (19000 EASTEX FWY, HUMBLE, TX 77338, (866) 844-5995) WHERE IT WAS DETERMINED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN) AND NHTSA CAMPAIGN NUMBER: 11V128000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 172,245.

Power Train
Filed Dec 4, 2019190,000 milesNM

I WAS DRIVING MY FORD F150 ABOUT 45MPH WHEN ALL OF A SUDDEN THERE WAS A HARD JERK. SO HARD I THOUGHT SOMEONE HAD HIT ME, THEN A WRENCH CAME ON THE SCREEN. AFTER IT JERKED IT SLOW DOWN DRASTICALLY. I TURNED AROUND AND TOOK IT TO O'REILLY'S AUTO AND THEY HOOKED IT UP TO THAT MACHINE AND IT GAVE A CODE THAT HAD TO DO WITH A CATALYTIC CONVERTER. I HAD TO WAIT UNTIL THANKSGIVING HOLIDAYS WERE OVER UNTIL THAT FOLLOWING MONDAY BEFORE I COULD TAKE IT TO MY MECHANIC AND HE HOOKED IT UP TO HIS MACHINE AND SAID THAT ONE OF THE SENSORS WAS NOT REGISTERING THEN I REMEMBERED I HAD A RECALL ON A SENSOR THAT HAD TO DO WITH THE TRANSMISSION SO I TOOK IT TO THE FORD HOUSE. I DIDN'T HAVE THE RECALL PAPER WITH ME SO THEY LOOKED IT UP ON THEIR COMPUTER AND SAID THEY WERE GOING TO REPROGRAM THE SOFTWARE THAT GOES TO A SENSOR IN MY TRANSMISSION. AND IT DIDN'T FIX THE PROBLEM. IT IS STILL DOING THE SAME THING AND IT DOESN'T MATTER, THERE IS NO WAY I WOULD EVER TAKE IT OUT ON THE HIGHWAY I DON'T EVEN WANT TO DRIVE IT ANY FASTER THAN LIKE 25 MILES AN HOUR BECAUSE IT JERKS SO HARD AND THERE'S NO WARNING WHEN IT HAPPENS WHATSOEVER. IT'S SCARY, VERY SCARY. MY COMPLAINT IS I DID THE RECALL AND I DON'T KNOW WHAT TO DO NEXT BECAUSE IT'S STILL DOING THE SAME THING LIKE I NEVER I KNOW WHEN IT WILL DO IT AGAIN. I DON'T KNOW IF IT'S THROUGH THE CODE AND IS NO LONGER PROGRAMMED I DON'T KNOW BUT IT'S UNSAFE AND I'M SCARED TO DRIVE IT AT ALL BECAUSE PEOPLE HONK AT ME AFTERWARDS BECAUSE I GO SO SLOW SO I TURNED MY

Power Train
Filed Nov 25, 2019197,869 milesFL

TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN). THE CONTACT TOOK THE VEHICLE TO PINES FORD (8655 PINES BLVD, PEMBROKE PINES, FL 33024, (954) 443-7000) TO HAVE THE RECALL REPAIR PERFORMED. THE CONTACT NEVER EXPERIENCED A FAILURE PRIOR TO THE RECALL REPAIR. AFTER THE REPAIR, WHILE THE CONTACT'S HUSBAND WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE DOWNSHIFTED WITHOUT WARNING. THE CONTACT'S HUSBAND STATED THAT THE VEHICLE CONTINUED TO DOWNSHIFT MULTIPLE TIMES AS HE ATTEMPTED TO RETURN THE VEHICLE TO THE DEALER. THE DEALER TOOK BACK POSSESSION OF THE VEHICLE AND, AFTER THREE DAYS, THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A NEW TRANSMISSION. THE CONTACT WAS ALSO INFORMED THAT FORD DID NOT HAVE COVERAGE FOR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 197,869.

Service Brakes
Filed Nov 22, 2019MD

POWER TRAIN COMING ON ALL TIME / BRAKE PROBLEMS/ LIGHT COMING ON ALL TIMES

Power Train
Filed Nov 21, 2019176,000 milesMI

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

Engine
Filed Nov 15, 2019120,000 milesFL

TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING 65 MPH, THERE WAS AN EXPLOSIVE SOUND UNDER THE HOOD. THE DRIVER WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. AN INDEPENDENT MECHANIC ARRIVED AND FOUND THAT ONE OF THE ENGINE PISTONS FAILED AND PENETRATED THE ENGINE, WHICH CAUSED THE ENGINE TO EXPLODE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 24890103. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Visibility/Wiper
Filed Nov 14, 201932,000 milesOH

WHILE DRIVING REAR WINDOW DEFOGGER WAS ON AND THE REAR PASSENGER SIDE GLASS JUST SHATTERED.

Visibility/Wiper
Filed Nov 13, 2019145,000 milesGA

REAR BACK SLIDING GLASS 'EXPLODED/SHATTERED' WHILE REAR DEFROSTER WAS ON. THE EXTERNAL TEMPERATURE WAS NEAR 30F

Visibility/Wiper
Filed Nov 12, 2019120,000 milesIL

THE REAR DEFROST HAD BEEN ACTING UP NOT WANTING TO WORK EVERY TIME I'D TRY AND USE IT FOR THE LAST 2 MONTHS. WELL ON THE MORNING OF NOVEMBER 7 I WENT TO WARM MY TRUCK UP AND TRIED MY DEFROST AND IT DIDN'T LIGHT UP SO I FIGURED WELL ITS NOT WORKING. SO AS I'M DRIVING DOWN THE ROAD I NOTICE THAT MY BACK GLASS WAS COMPLETELY SHATTERED ON THE DRIVERS SIDE OF THE BACK GLASS. I NEVER HEARD ANYTHING BREAK AND THERE WAS NO OTHER SIGN OF IMPACT. JUST OUT OF NOWHERE. SO I DID SOME RESEARCH INTO FORD F150S AND BACK GLASS BREAKS AND CAME ACROSS A LOT OF REPORTS OF PEOPLE WHO WERE IN FACT HAVING DEFROST ISSUES. . SO MY BEST GUESS IS THE ELECTRICAL IN THE HEATED GLASS SHORTED OUT OR SENT A MASSIVE POWER SURGE THROUGH THE GLASS CAUSING IT TO SHATTER. . EITHER WAY THIS IS A RECALL ISSUE THAT FORD SHOULD BE HELD RESPONSIBLE FOR.

Service Brakes
Filed Nov 11, 201984,900 milesOH

STARTED MY VEHICLE AND WENT TO LEAVE A GAS STATION. STEPPED ON BRAKES TO STOP FOR ONCOMING TRAFFIC AND THE PEDAL WAS HARD AS A ROCK AND DID NOT STOP THE VEHICLE. PRESSED SUPER HARD ON THE PEDAL AND THE VEHICLE STOPPED. IT WAS FINE AFTER THAT UNTIL I GOT HOME, TURNED OFF THE VEHICLE AND LEFT SIT FOR AN HOUR. STARTED VEHICLE AND THE SAME ISSUE HAPPENED AGAIN. DID SOME RESEARCH AND FOUND OUT ABOUT THE BRAKE VACUUM PUMP ISSUE. I CALLED FORD TO SEE IF MY VEHICLE WAS ON THE EXTENDED WARRANTY COVERAGE (15N05), OF COURSE MY VEHICLE WAS NOT COVERED. HAD MY WIFE BEEN DRIVING THIS VEHICLE, I DO NOT THINK SHE WOULD HAVE BEEN ABLE TO PRESS HARD ENOUGH FOR IT TO STOP.

Power Train
Filed Nov 8, 2019159,000 milesTX

VEHICLE ABRUPTLY SHIFTED TO 1ST AND IS NOW STUCK IN 5TH GEAR TAKING TO DEALERSHIP BUT THE FACT THAT THIS IS A KNOWN ISSUE AND CAN GET US KILLED IT IS BEYOND ME HOW FORD IS DEALING WITH THIS. THERE IS A 2 WEEK DELAY JUST TO GER OUR VEHICLES IN. WHAT ARE WE SUPPOSED TO DO?

Engine
Filed Nov 8, 201997,961 milesMI

ONLY 98,000 MILES ON THIS VERY WELL MAINTAINED TRUCK. NO ENGINE ISSUE, NO ISSUES AT ALL,, AND AS I ACCELERATED TO PASS A SLOW MOVING VEHICLE, WHICH MEANS MY TURBOS KICKED IN, MY ENGINE BLEW UP. THERE WAS A CLUNCK AND THEN NOTHING. THERE IS ACTUALLY A HOLE IN MY ENGINE BLOCK. THIS NEVER SHOULD HAVE HAPPENED. THIS ENGINE IS NOT BUILT TO WITHSTAND THE TURBOS. I AM AWARE OF THIS HAPPENING TO 4 OTHER PEOPLE WITH THE EXACT SAME ECOBOOST MOTOR. I HAVE CONTACT D FORD AND NO ONE WILL TAKE RESPONSIBILITY FOR THIS.

Power Train
Filed Nov 5, 2019234,689 milesTX

TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN). THE CONTACT TOOK THE VEHICLE TO TOMMY VAUGHN FORD (1201 N SHEPHERD DR, HOUSTON, TX 77008), BUT THEY WERE NOT ABLE TO COMPLETE THE RECALL REPAIR BECAUSE DIAGNOSTIC CODES: P20, P722, AND P731 DID NOT APPEAR DURING THE DIAGNOSTIC TEST. THE CONTACT STATED THAT THE VEHICLE WAS SHOWING A P75 DIAGNOSTIC CODE, WHICH INDICATED THE SAME PART EXPERIENCING A FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND SIDED WITH THE DEALER. THE CONTACT STATED THAT A GENERIC WARNING INDICATOR ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 234,689.

Visibility/Wiper
Filed Nov 1, 201978,000 milesSC

TURNED ON REAR DEFROST WHICH I RARELY EVER DO. DRIVING DOWN ROAD A MINUTE LATER AND BACK GLASS SHATTERED ON PASSENGER SIDE. RIGHT BEHIND WHERE MY DAUGHTERS HEAD WOULD BE IF I HAD BEEN TAKING HER TO SCHOOL THAT MORNING. 78,000 MILES ON VEHICLE

Visibility/Wiper
Filed Oct 31, 2019115,000 milesKS

2011 FORD F-150. TURNED ON REAR WINDOW DEFROST COUPLE MINUTES LATER WINDOW SHATTERED.

Electronic Stability Control (esc)
Filed Oct 26, 2019CO

THERES A PARALYTIC SHORT IN THE TRUCK THAT DRAINS THE BATTERY WITHIN HOURS. THE TRUCK NEEDS TO BE JUMPED EVERYTIME I TRY TO START THE VEHICLE. I HAVE REPLACED THE ALTERNATOR AND BATTERY BUT THE SOURCE IS COMING FROM THE ECU. !

Electronic Stability Control (esc)
Filed Oct 22, 201991,037 milesCA

RIGHT AFTER WE PURCHASED THE VEHICLE IT STARTED SENDING SIGNALS FOR ERROR CODES. TAKEN TO SHOP CLEARED CODES ,STARTED AGAIN A WEEK LATER. NOW THE ELECTRIC STEERING SYSTEM HAS GONE OUT. NO WARNING JUST STOPPED WORKING. THE VEHICLE HAS 91037 MILES ON IT.

Electrical System
Filed Oct 17, 201920,000 milesTN

IN 2016 I WENT TO GET RECALL REPAIRED FROM FRANKLIN TN DEALERSHIP I PURCHASED THE TRUCK FROM, THEY REFUSED, IN 2019, THEY CLAIM THAT THE SOFTWARE WAS NOT AVAILABLE FROM FORD, ONLINE IN EMAILS TO ANOTHER DEALER, I HAVE NOT BEEN TOLD WHEN TO BRING TRUCK IN TO GET ALL RECALLS REPAIRED. BOTH DEALERSHIPS ARE IN TN. WHEN IN FIRST GEAR, THE TRUCK WILL JERK BACK DOWN AND WON'T ALLOW ME TO GO TO 2ND GEAR WITHOUT PRESSING HARD ON GAS, LOUD FAN NOISE FROM THE HOOD, BREAKS GO TO THE FLOOR AND I HAVE TO PUMP TO FEEL TRUCK SLOWING DOWN, AIR AND HEAT CONTINUE TO NOT WORK, AIR WON'T GET COOL AND HEAT WON'T GET HOT, BOTH DEALERSHIPS HAVE REFUSED TO REPAIR OR BLAMED FORD FOR NOT GIVING THEM WHAT THEY NEEDED TO FIX THE RECALLS. I AM DOCUMENTING SO MY FAMILY WILL BE ABLE TO GIVE THIS TO ATTORNEY. THE DOWN SHIFT HAPPENS WHEN THE TRUCK IS IN DRIVE MOVING ON ANY AND EVERY STREET, PARKING LOT, STOP LIGHT/SIGN. THE LOUD FAN NOISE FROM THE ENGINE ONLY HAPPENS WHEN THE TRUCK IS STARTED, THE BRAKES HAVE BEEN GOING TO THE FLOOR FOR 8 YEARS AT DIFFERENT TIMES OF THE DAY/NIGHT WHEN DRIVING.

Service Brakes
Filed Oct 17, 201920,000 milesTN

IN 2016 I WENT TO GET RECALL REPAIRED FROM FRANKLIN TN DEALERSHIP I PURCHASED THE TRUCK FROM, THEY REFUSED, IN 2019, THEY CLAIM THAT THE SOFTWARE WAS NOT AVAILABLE FROM FORD, ONLINE IN EMAILS TO ANOTHER DEALER, I HAVE NOT BEEN TOLD WHEN TO BRING TRUCK IN TO GET ALL RECALLS REPAIRED. BOTH DEALERSHIPS ARE IN TN. WHEN IN FIRST GEAR, THE TRUCK WILL JERK BACK DOWN AND WON'T ALLOW ME TO GO TO 2ND GEAR WITHOUT PRESSING HARD ON GAS, LOUD FAN NOISE FROM THE HOOD, BREAKS GO TO THE FLOOR AND I HAVE TO PUMP TO FEEL TRUCK SLOWING DOWN, AIR AND HEAT CONTINUE TO NOT WORK, AIR WON'T GET COOL AND HEAT WON'T GET HOT, BOTH DEALERSHIPS HAVE REFUSED TO REPAIR OR BLAMED FORD FOR NOT GIVING THEM WHAT THEY NEEDED TO FIX THE RECALLS. I AM DOCUMENTING SO MY FAMILY WILL BE ABLE TO GIVE THIS TO ATTORNEY. THE DOWN SHIFT HAPPENS WHEN THE TRUCK IS IN DRIVE MOVING ON ANY AND EVERY STREET, PARKING LOT, STOP LIGHT/SIGN. THE LOUD FAN NOISE FROM THE ENGINE ONLY HAPPENS WHEN THE TRUCK IS STARTED, THE BRAKES HAVE BEEN GOING TO THE FLOOR FOR 8 YEARS AT DIFFERENT TIMES OF THE DAY/NIGHT WHEN DRIVING.

Engine
Filed Oct 10, 2019WY

I HAVE BEEN HEARING RATTLING NOISE MOST EVERY TIME I START MY TRUCK FOR QUITE SOME TIME AND HAD SUSPECTED IT TO BE A TIMING CHAIN ISSUE AFTER RESEARCHING THIS ON LINE AND FINDING NUMEROUS OTHERS HAVING THE SAME PROBLEM. HOWEVER, WHEN I TOOK IT IN, THE REPAIR SHOP COULDN'T FIND AN ERROR CODE. UNTIL THIS PAST WEEK WHEN MY CHECK ENGINE LIGHT FINALLY APPEARED. NOW IT IS IN THE SHOP GETTING THE TIMING CHAINS REPLACED AT A PROPOSED COST OF $3,400! I, LIKE MANY MANY OTHERS, BELIEVE THIS IS A RECALL ISSUE THOUGH FORD SEEMS TO BE IGNORING IT. AFTER LOSING A TRANSMISSION EARLIER THIS YEAR DUE TO AN OFFICIAL RECALL ISSUE (OUTPUT SPEED SENSOR (OSS) FAILURE THAT RESULTED IN SUDDEN DOWNSHIFTING TO 1ST GEAR AT HIGH SPEEDS, WHICH COST ME OVER $7,000., I NOW FACE ANOTHER $3,400 IN COSTS DUE TO ANOTHER FLAWED COMPONENT IN MY 2011 FORD F150. LOOKS LIKE I WILL BE PAYING FOR MY TRUCK A COUPLE TIMES! FORD SHOULD STEP UP ON THIS! I'D GET RID OF THIS TRUCK IF I COULD.

Steering
Filed Oct 10, 2019AK

FOR SEVERAL MONTHS I HAVE BEEN HAVING TROUBLE WITH THE ELECTRIC POWER STEERING. THE STEERING WHEEL WILL STICK AND BE VERY HARD TO TURN. I GOOGLED THE PROBLEM AND FOUND OUT THERE ARE ISSUES WITH OTHER 2011 VEHICLES WITH ELECTRIC POWER STEERING. THE PROBLEM COMES AND GOES. I DON'T KNOW WHEN THE POWER STEERING WILL GO OUT COMPLETELY BUT IT SEEMS LIKE IT COULD POTENTIALLY CAUSE AN ACCIDENT. THERE IS CURRENTLY NO RECALL AND THE FORD DEALER WANTS A LOT OF MONEY TO FIX THE PROBLEM.

Unknown or Other
Filed Oct 5, 201981,000 milesWA

ON 2 OCCASIONS (IN THE LAST 2 WEEKS) WHILE DRIVING MY FORD 150 (2011) (ON THE FREEWAY ABOUT 50MPH) I SUDDENLY FELT LIKE I WAS REAR-ENDED AND MY HEAD WENT BACKWARDS ON THE HEAD REST. I LOOKED IN THE REAR VIEW MIRROR EXPECTING TO SEE A VEHICLE WHO HAD HIT ME, BUT THERE WAS NONE. ON OCT 3, 2019, THE SAME THING HAPPENED (WAS DRIVING ABOUT 30MPH) AND I ONCE AGAIN LOOKED IN THE REAR VIEW MIRROR TO SEE IF THERE WAS A CAR THAT HIT ME, THERE WASN'T. ALSO AFTER THE 2ND INCIDENT THE WRENCH WARNING LIGHT CAME ON BRIEFLY, WENT OFF, AND THE SPEEDOMETER WENT TO ZERO, EVEN THOUGH I WAS PROBABLY DRIVING 30 MILES AN HOUR. I PULLED THE TRUCK OVER, TURNED OFF THE ENGINE AND WHEN I RESTARTED IT, THE SPEEDOMETER WORKED AGAIN. I HONESTLY FEEL THIS IS A RECALL ISSUE THAT MAY BE RELATED TO THE POWER TRAIN (THAT IS WHAT THE WRENCH WARNING LIGHT INDICATES). BOTH OF THESE INCIDENTS WERE VERY FRIGHTENING BECAUSE I THOUGHT I HAD BEEN HIT FROM BEHIND, BUT THAT WAS NOT THE CASE, RATHER THERE WAS SOME SORT OF MECHANICAL FAILURE IN THIS VEHICLE. I CALLED USAA TO FILE A CLAIM, BUT THEY SAID MECHANICAL FAILURE IS NOT COVERED. ON OCT 4TH I TOOK THE TRUCK TO BICKFORD FORD (IN SNOHOMISH, WA, WHERE I BOUGHT IT) AND LEFT IT THERE. THE SHOP SAID THEY MIGHT NOT BE ABLE TO FIX IT FOR 3 WEEKS BECAUSE THEY'RE VERY BACKED UP. I WILL NEED TO PURCHASE A RENTAL CAR. I WENT ONLINE TO SEARCH FOR FORD 150 (2011) ISSUES AND THERE WAS A COMPLAINT DATED JUNE 15, 2011 THAT DESCRIBES THE EXACT SAME THING THAT I EXPERIENCED ("FEELING

Exterior Lighting
Filed Sep 30, 201971,234 milesAL

TL* THE CONTACT OWNS A 2011 FORD FORD F-150. WHILE DRIVING, THE REAR PASSENGER SIDE TAIL LIGHT AND TURN SIGNAL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608, (251) 344-4000) WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO PROVIDED THE SAME DIAGNOSIS AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 71,234.

Steering
Filed Sep 30, 2019125,000 milesKY

WHILE TURNING THE POWER STEERING WOULD GET HARD TO TURN. THIS WOULD HAPPEN ABOUT ONCE A MONTH. WHILE TURNING YOU COULD FEEL A TIGHT SPOT WHERE IT WAS HARD TO TURN THEN IT WOULD LOOSEN UP THEN BECOME TIGHT AGAIN. THE TRUCK IS CURRENTLY IN THE SHOP GETTING A NEW POWER STEERING UNIT PUT IN

Power Train
Filed Sep 30, 2019280,000 milesNY

MY 2011 F-150 WOULD NOT GO INTO REVERSE AND IT WOULD NOT SHOW UP IN THE IN THE INDICATOR. IT REQUIRED THE REPLACEMENT OF THE MOLDED LEAD FRAME IN THE TRANSMISSION TO CORRECT THE TRANSMISSION RANGE SENSOR ISSUE. THERE WAS A RECALL ISSUED BY FORD (12C23) THAT COVERED THE SAME ISSUE FOR 2011 - 2013 MODEL YEAR F-150 WITH 6R80 TRANSMISSION. MY F-150 WAS NOT IN THE MANUFACTURE DATE RANGE, BUT IT HAS ALL THE ISSUES THAT WERE IN THE 12C23 RECALL. THIS WAS BROUGHT TO FORDS ATTENTION, BUT THEY INDICATED THAT IT IS NOT PART OF THIS RECALL, EVEN THOUGH IT IS THE SAME EXACT ISSUE. I HAVE ATTACHED THE RECALL NOTICE FOR REFERENCE. THIS RECALL SHOULD BE EXTENDED TO COVER ALL 2011 F-150 THAT HAVE THIS EXACT SAME ISSUE AS INDICATED IN THE RECALL. IT ALSO SHOULD BE NOTED THAT THEY DID ISSUE A RECALL 19N01 FOR THE MOLD LEAD FRAME FOR THIS F-150, BUT REFUSE TO COVER THE REPAIR DUE TO THE FACT THAT THE SPECIFIC CODES FOR THIS RECALL WERE NOT PRESENT.

Power Train
Filed Sep 27, 2019123,000 milesNC

WHILE DRIVING IN THE CITY MY VEHICLE DOWN SHIFTED AND THE WHEELS LOCKED UP ON ITS OWN. I BELIEVE THIS IS A TRANSMISSION PROBLEM.

Electronic Stability Control (esc)
Filed Sep 25, 201921,000 milesIL

WHILE DRIVING AUTO TRANSMISSION WILL NOT SHIFT UP FROM 1ST GEAR AND WHILE TRAVELING TRUCK WILL DOWN SHIFT TO FIRST FOR NO APPARENT REASON, THUS CAUSING A STRAIN ON ENGINE AND TRANSMISSION.

Service Brakes
Filed Sep 20, 2019125,000 milesGA

BRAKE FAILURE - 2011 FORD F-150, 6 SPEED TRANSMISSION, BRAKES FAILED FROM A FIRM RESPONSE TO ZERO RESPONSE (BRAKE PEDDLE WENT FULL IN). SHOP INFORMED ME MASTER CYLINDER SEAL FAILED DUMPING BRAKE FLUID INTO THE BOOSTER. SENSOR ALSO IN FAILED CONDITION. ALL THREE PARTS NEED REPLACED. FORD RECALL OUT FOR THIS CONDITION ON 2013-2016 F-150 6 SPEED TRUCKS. THIS CONDITION IS THE SAME FOR MY 2011. FORD HAS TOLD ME THAT RECALL DOES NOT APPLY TO MY VEHICLE ALTHOUGH SIMILAR. I WAS ABLE TO BRING TRUCK TO A STOP FROM 35 MPH ON A CITY STREET. TRUCK STOPPED ABOUT 6 FT INTO INTERSECTION. NO COLLISION OR WRECK OCCURRED. TRUCK IN REPAIR AT THIS TIME. *TT *AS

Power Train
Filed Sep 17, 2019120,000 milesWV

'TAKATA RECALL' MY TRUCK SHIFTS INTO 3RD AND WON'T SHIFT OUT, DOWN SHIFTS OUTTA NOWHERE AND WHEN I SHUT DOWN AND RESTART IT IS AUTOMATICALLY IN 5TH GEAR AND SHIFTS VERY HARD FROM PARK!

Engine
Filed Sep 16, 2019102,879 milesWI

WHILE DRIVING ON HWY AT 55MPH THE TRANSMISSION SHIFTED FROM 6TH TO 3RD GEAR CAUSING THE TRUCK TO RAPIDLY SLOW DOWN MID TRAFFIC WAS ABLE TO PULL OVER TO THE SHOULDER AND STOP THIS IS THE SECOND TIME TOOK IT TO THE DEALER THEY DID SOMETHING WORKED FOR A LITTLE BUT DID NOT FIX PROBLEM.

Power Train
Filed Sep 16, 201916,956 milesTX

I PURCHASED THE VEHICLE ON 07/30/19. ON OR AROUND 08/01/19 THE VEHICLE WAS JERKING AND THE CHECK ENGINE LIGHT CAME ON, SO I NOTIFIED BOTH SALESMEN AT THE DEALERSHIP IMMEDIATELY BY TEXT MESSAGE AND PHOTOS. CHRIS INDICATED THAT THE TRUCK NEEDS AN OIL CHANGE. SO I HAD THE OIL CHANGE DONE IMMEDIATELY AFTER THE TEXT MESSAGE. TWO OR THREE DAYS LATER, THE TRUCK JERKED AGAIN. I CALLED CHRIS AND INFORMED HIM THAT THE TRUCK WAS JERKING AGAIN. CHRIS INDICATED I TAKE IT TO HAVE IT CHECKED WITH AN ODB2. THE TRUCK OBD2 INDICATED THAT THE TRUCK HAD A PROBLEM WITH CAMSHAFT SENSORS. FROM THE PARTS STORE I DROVE TO THE DEALERSHIP AND SHOWED THE RESULTS OF THE OBD2. CHRIS INDICATED THAT HE WOULD DISCUSS THE ISSUE WITH JESSE TO SEE IF THEY COULD HELP GET THIS PROBLEM RESOLVED. WITHIN TWO TO THREE DAYS I RETURNED TO THE DEALERSHIP THAT JESSE COULD TEST DRIVE THE TRUCK. WHEN JESSE TEST DROVE THE TRUCK, IT DID NOT JERK AND THE CHECK ENGINE LIGHT WAS OFF. JESSE INDICATED THAT HE AND THE DEALERSHIP COULD NOT HELP ME BECAUSE THERE WAS NO EVIDENCE OR CODES TO INDICATE THERE WAS AN PROBLEM WITH THE TRUCK. JESSE, CHRIS AND PETE THE MECHANIC INDICATED THAT THE TRUCK WOULD BE SAFE TO DRIVE. ON OR AROUND THE 08/20/19 I WAS IN THE HOSPITAL AND MY HUSBAND, JOSE, INDICATED THAT THE TRUCK WAS JERKING. ON OR AROUND 08/26/19 I PERSONALLY WENT TO THE DEALERSHIP AND SPOKE TO CHRIS AND LET HIM KNOW THE TRUCK WAS STILL JERKING. CHRIS INDICATED THAT HE WOULD SPEAK TO JESSE. THAT SAME AFTERNOON, I RECEIVED A TEXT MESSA

Electronic Stability Control (esc)
Filed Sep 16, 2019141,000 milesTX

DRIVING DOWN THE HIGHWAY AT 70 MPH WITH NO OTHER PREVIOUS INDICATIONS THE STEERING WHEEL JERKED HARD TO THE RIGHT THEN THE POWER STEERING WAS GONE. THE POWER STEERING FAULT MESSAGE AND SERVICE ADVANCETRAC MESSAGE WERE DISPLAYED ON THE MESSAGE CENTER. I PULLED TO THE SIDE OF THE ROAD AND ATTEMPTED A SHUT DOWN AND RESTART. THE SERVICE POWER STEERING NOW MESSAGE WAS THEN DISPLAYED.

Power Train
Filed Sep 13, 2019182,000 milesKS

CURRENTLY MY TRUCK IS UNDER A SAFETY RECALL TO UPDATE THE NEW SOFTWARE ON PCM FOR INTERMITTENT DOWN SHIFTS AT ANY SPEED. ALSO THERE IS A MOLDED LEADFRAME WARRANTY EXTENSION. I'M THANKFUL I HAVEN'T EXPERIENCED THE DOWNSHIFT TO 1ST. BUT HAVE NOTICED IT DOWN SHIFTS ON HIGHWAY FROM 6TH TO 5TH TO 4TH AND BACK UP. ALSO HESITATES VIOLENTLY WHEN TRYING TO PASS OR ACCELERATE. LAIRD NOLLERF3ORD IN LAWRENCE,KS IS DOING UPDATE ON PCM MONDAY SEPT 16TH. MY VIN IS INCLUDED, BUT THEY SAY THEY HAVE TO DO A DIAGNOSTIC AND CAN ONLY REPLACE LEADFRAME IF CERTAIN CODES ARE RELATED. I PERSONALLY THINK THE TRANSMISSION MOULDED LEADFRAME SHOULD BE REPLACED AND THAN UPDATE PCM AFTER. FROM WHAT I READ THE SENSORS ARE THE PROBLEM REGARDLESS OF THE SOFTWARE UPDATE. IF MY VIN IS ON THE FIELD SERVICE RECALL AND THE SAFETY RECALL. BOTH SHOULD BE DONE FREE OF CHARGE PARTS AND LABOR. REGARDLESS OF THE CODES. ITS FORDS [XXX] UP. AND MANY MORE ACCIDENTS WILL HAPPEN IF THIS ISN'T MADE A PRIORITY. I'M SERIOUSLY SCARED TO DRIVE ON THE HIGHWAY KNOWING ANYTIME IT COULD DOWNSHIFT INTO 1ST GEAR. I READ REPORTS EVEN AFTER THE UPDATE STILL HAVE SAME PROBLEMS. IT'S THE LEADFRAME PEOPLE. I'LL SEE HOW THE SOFTWARE UPDATE MONDAY EFFECTS THE PERFORMANCE OF MY 5.0. FINGERS CROSSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Sep 13, 2019220,000 milesNC

TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING ABILITY SEIZED AND WENT FROM POWER STEERING TO MANUAL STEERING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SHOULDER, TURNED THE VEHICLE OFF, UNHOOKED THE BATTERY TO RESET THE COMPUTER, AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS DRIVEN TO CROWN FORD (256 SWAIN ST, FAYETTEVILLE, NC 28303) WHERE IT WAS DIAGNOSED THAT THE FRONT END POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.

Visibility/Wiper
Filed Sep 11, 2019117,000 milesTX

IN PARK OR DRIVING THE WINDSHIELD WIPES WILL NOT TURN OFF ON THE OFF POSITION. I'VE SHUT THE ENGINE ON AND OFF AND THEY TURN ON AS SOON AS THE TRUCK TURNS ON. DO NOT KNOW HOW TO STOP THEM.

Unknown or Other
Filed Sep 9, 2019140,000 milesSC

THE PASSENGER A/C WILL NOT SWITCH TO COOL. IT IS INTERMITTENT PROBLEM. I FEEL IT IS MANUFACTURING DEFECT AND SHOULD BE A RECALL. I KNOWN SEVERAL OTHER OWNERS THAT HAVE SAME PROBLEM.

Service Brakes
Filed Sep 8, 201981,047 milesMN

BRAKE VACUUM PUMP FAILED WHICH RESULTED IN BRAKE PEDAL BEING VERY STIFF AND BRAKES BEING VERY POOR AFTER A COLD START.

Steering
Filed Sep 6, 2019118,000 milesCT

THE STEERING LOCKED UP WHILE MY HUSBAND WAS TRAVELING ON THE HIGHWAY. HE HAD TO BREAK HARD TO AVOID CRASHING INTO A JERSEY BARRIER. THE STEERING UNLOCKED IN THE NICK OF TIME. SINCE THEN THE STEERING INTERMITTENTLY FREEZES CAUSING HIM TO MANIPULATE THE STEERING SHARPLY TO THE RIGHT THEN BACK TO LEFT. WE BROUGHT THE TRUCK TO FORD AND WAS QUOTED $1700.00 FOR A NEW STEERING RACK. THIS SHOULD BE RECALLED AS THERE IS NOT PREVENTATIVE MAINTENANCE THAT CAN BE DONE TO PREVENT THIS.

Engine
Filed Aug 28, 2019108,000 milesMI

TIMING CHAIN STRETCH, CODE P0016

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Ford F-150 → · Every F-150 year → · How the figures are calculated →