2020 Ford Explorer complaints

THE VEHICLE WILL JUST SHUT OFF AT ANYTIME. IT'S NOT THE AUTO START FEATURE, ALL POWER WILL TURN OFF AT ANYTIME. IT HAS HAPPENED NUMEROUS TIMES WHILE DRIVING WAITING AT A RED LIGHT OR TO MAKE A TURN. IT ALWAYS HAPPENS WHILE DRIVING IN THE CITY.

THE TRANSMISSION ON THE VEHICLE STARTED GOING OUT AS WE WERE DRIVING BACK FROM AN OUT OF TOWN TRIP ON A HIGHWAY. MY HUSBAND MADE A STOP AT A LIGHT AND UPON ACCELERATING AFTER THE STOP, THE VEHICLE MADE A GRINDING SOUND AND BEGAN HAVING ENGINE ISSUES. WE MADE AN APPOINTMENT AT THE LOCAL DEALERSHIP WHERE MY HUSBAND DROVE THE VEHICLE ON CITY STREETS DUE TO HIGH RPMS DESPITE LOW SPEED. THE VEHICLE IS AT THE DEALERSHIP AS OF MONDAY FEBRUARY 8TH AND WE HAVE BEEN TOLD PARTS ARE ON BACK ORDER WITH NO ETA. THE VEHICLE DOES HAVE A RECALL FOR A TRANSMISSION INTERCOOLER. WE HAVE READ ABOUT THIS ISSUE IN NUMEROUS 2020 FORD EXPLORERS.

DRIVERS DOOR LOCKS AND WILL NOT LET YOU ENTER AND/OR EXIT VEHICLE AT ITS DISCRETION . I AM HANDICAPPED AND CANNOT CLIMB OVER SEATS TO EXIT VEHICLE. ONLY HAPPENS TO DRIVER'S DOOR. WOULD BE SAFETY ISSUE IF IN AN ACCIDENT AND/OR FIRE.

ALL CAMERAS INTERMITTENTLY NOT FUNCTIONING. DEALER REPLACED CAMERA MODULE. REAR CAMERA STILL NOT FUNCTIONING. SAID CURRENT RECALL FOR REAR CAMERA DOES NOT APPLY BECAUSE MY VEHICLE MANUFACTURER DATE IS OUT OF RANGE FOR RECALL. DEALER BLAMING REAR CAMERA NOT WORKING ON FORD ACCESSORY DASH CAMERA.

I HAVE RECEIVED A AUTO HOLD SYSTEM FAULT MESSAGE ON MY CLUSTER. THE DEALER IS UNABLE TO REPLICATE OR PRODUCE ANY FAULT CODES. THIS IS PART OF THE BRAKING SYSTEM.

TRANSMISSION SHIFTS ERRATICALLY, HARD SHIFTS, AND TWICE PRESS THE ACCELERATE AND VEHICLE DOES NOT MOVE.

CHROME ON WINDOWS SWITCHES PEELS CUTTING USER.

REAR HATCH ERRATIC BEHAVIOR. HATCH CLOSES BY ITSELF, WHILE LOADING ITEMS INTO TRUNK AREA. CLOSE BUTTON ON HATCH DOES NOT WORK. HATCH OPENED BY ITSELF.

AT 6700 MILES TRANSMISSION BEGAN HARSH , JOLTING SHIFTING MOSTLY IN LOW GEARS , DOWNSHIFTING . SO BAD AS TO BE UNDRIVEABLE, BEEN AT THE DEALERS SERVICE DEPT. FOR 8 DAYS NOW. THIS PROBLEM TOTALLY ECLIPSES THE DEAD BATTERY - DEEP SLEEP MODE THAT THE CAR EXPERIENCES ABOUT ONCE A MONTH. HAD IT TOWED TO FORD THE FIRST TIME IT HAPPENED , THEY SAY NOTHING WRONG , THAT WE PROBABLY LEAVE OUR LIGHTS ON . WE DON'T GO ANYWHERE WITHOUT JUMPER CABLES.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, SHE SHIFTED THE GEAR SHIFTER TO REVERSE AND WAS UNABLE TO STOP THE VEHICLE IN A REASONABLE AMOUNT OF TIME WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR TO STOP THE VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE THREE TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771, (407)680-0781) WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHEN SWITCHED TO REVERSE, THE SCREEN TURNS BLUE AND SAYS REAR PARKING ASSIST DISABLED.

I TOOK MY CAR TO THE BANK AND PARKED IN THE PARKING LOT AND WHILE I WENT TO THE ATM I LEFT THE CAR RUNNING I WASN'T AWAY FROM THE CAR FOR MORE THEN THREE MINUTES AND WHEN I GOT BACK IN THE CAR IT STARTED SPUTTERING AND THEN JUST SHUT OFF. I TRIED TO START IT BACK UP BUT UPON DOING SO THE VEHICLE WOULDN'T TURN OVER. THE ENGINE SOUNDED LIKE IT WANTED TO TURN OVER BUT WOULDN'T. I TRIED THIS A BUNCH OF TIMES UNTIL THE TOW TRUCK ARRIVED( ABOUT AN HOUR) BUT EVERY TIME THE VEHICLE STILL WOULDN'T TURN OVER. JUST CONTINUED TO MAKE THE ENGINE NOISE THEN WOULD SHUT OFF.

HAVE HAD THE VEHICLE FOR ABOUT 4 MONTHS. IT ISN'T DRIVEN VERY MUCH. RECENTLY STARTED TO NOTICE THAT WENT SLOWING DOWN IT DOWNSHIFT VERY ROUGHLY FROM 35 TO 20 MPH. ABOUT 2300 MILES ON THE VEHICLE AND THEY ALREADY SAID THAT THEY NEEDED A NEW TRANSMISSION AND VALVE BODY. THEY SAID THAT IT WOULD BE COVERED BY WARRANTY BUT IT'S ODD THAT PRETTY MUCH A BRAND NEW VEHICLE THAT'S NOT DRIVEN OFTEN AND THAT IT'S ALREADY NEEDING A LARGE SCALE REPLACEMENT TO NOTHING I'VE DONE WRONG.

THIS TRUCK HAS A FEW DIFFERENT ISSUES ON AND OFF ISSUES 1. THE REVERSE CAMERA STOPS WORKING TURNS BLUE WHEN TRYING TO REVERSE 2. ALL MY WARNING SENSORS STOP WORKING GOING REVERSE OR FORWARD WHEN TRYING TO PARK THERE'S EVEN TIMES WHEN I'M DRIVING AND I GET A WARNING THAT MY SENSOR ARE NOT WORKING TO REFER TO MANUAL 3.MY CAR CAR HAS AN AUTO SHUT OFF WHEN ON A RED LIGHT FOR SOME REASON THIS IS NOT WORKING I GET THE SYMBOL ON DASH BOARD BUT IS CROSSED WITH A LINE 4. WHEN DRIVING AND I STEP ON GAS THE RPM STAY HIGH LIKE IF THE ENGINE OR TRANSMISSION IS TRYING TO CATCH UP 5. WHEN DRIVING OR YOU STEP ON GAS HEAVILY I GET A ROTTEN EGG SMELL OR SEWER TYPE SMELL IN CABIN NOT A PLEASANT SMELL I'M CONSTANTLY KEEP HAVING THIS ISSUES ON AND OFF WILL NEED TO FIND OUT IS FORD IS GONNA FIX THIS ISSUES THEY KEEP GIVING ME THE RUN AROUND THAT THERE'S NO WORKER RIGHT. NOW

THIS PARTICULAR PROBLEM HAS OCCURRED ON MORE THAN ONE OCCASION, MOST RECENTLY TODAY (JANUARY 30, 2021). WHILE DRIVING AND THEN ACCELERATING, THE CAR SPUTTERED AND ALMOST DIED. WE WERE PULLING INTO ONCOMING TRAFFIC AND NEEDED TO ACCELERATE. WE PUSHED ON THE ACCELERATOR AND THE CAR MADE A SOUND AS IF IT WOULD SPEED UP, INSTEAD IT STALLED. (A MESSAGE FLASHED ON THE SCREEN, BUT IT WAS TOO QUICK FOR ME TO READ.) WE WERE ALMOST HIT BY A CAR BEFORE WE WERE ABLE TO PULL INTO A PARKING LOT. WE TURNED OFF THE CAR AND DROVE AROUND FOR A FEW MINUTES. WE WENT TO PULL BACK OUT ONTO THE STREET AND ACCELERATE WHEN IT SPUTTERED AND STALLED. WE TURNED THE CAR OFF AND SAT. WE WERE LUCKY WE WERE NOT ON A HIGHWAY OR BUSIER STREET.

I HAVE A 2020 EXPLORER LIMITED EDITION, WITH JUST OVER 10,000 MILES. SINCE I GOT IT, I NOTICED THAT SHIFTING FROM 2-4 GEAR WAS PRETTY ROUGH, AND JERKY. ABOUT 2 MONTHS AGO, I LEFT THE DRIVEWAY, HEARD A THUD WHEN I PUT IT IN D, AND IT DIDN'T MOVE. I HIT THE GAS HARDER, AND IT MOVED, BUT WOULD NOT LEAVE 1ST GEAR. GOT A CHECK ENGINE LIGHT. TURNED IT OFF, WAITED A WHILE, TRIED IT AGAIN, AND IT DROVE FINE, BUT CHECK ENGINE LIGHT WAS STILL ON. THE CAR DROVE FINE FOR A COUPLE OF WEEKS. THE CHECK ENGINE LIGHT WENT OFF THE NEXT DAY. 2 WEEKS LATER, I TOOK IT OUT OF THE DRIVE, PUT IT IN DRIVE AND AGAIN, IT WOULDN'T LEAVE FIRST GEAR. PUT THE CAR BACK IN THE GARAGE, WAITED A WHILE, AND IT WAS FINE. CALLED THE DEALER, AND SCHEDULED AN APPT BECAUSE I CAN'T HAVE THESE SERIOUS ISSUES CONTINUE. MY CONCERN WAS THAT THEY WON'T BE ABLE TO DUPLICATE THE ISSUE, AND JUST SEND ME ON MY WAY. NEEDLESS TO SAY, THEY RAN SEVERAL DIAGNOSTICS TESTS, AND FOUND SOME ISSUES/CODES. THEY PERFORMED A PINPOINT TEST TRACE AND FOUND CODES P062C, P2242. THEY THEN PERFORMED TSB 20-2217 AGAIN, AND THE CODES WERE CLEAR. FOR A SHORT TIME AFTER, THE JERKINESS IN THE SHIFTING OF THE GEARS WENT AWAY, HOWEVER THAT HAS SINCE RETURNED. STOPPING AND STARTING, AND DRIVING ESPECIALLY IN NEIGHBORHOODS, IS VERY FRUSTRATING. IT IS UNCOMFORTABLE TO SAY THE. LEAST, THE VERY AGGRESSIVE SHIFTING, AND JERKING OF THE VEHICLE AT LOW SPEEDS. I HAVE NOT YET HAD THE SAME ISSUE WHERE THE VEHICLE REFUSED TO CHANGE GEARS, OR WAS STUCK WITHOUT MOV

11/6/20 DRIVING HOME FROM WORK AND TRANSMISSION STARTED TO JERK AND CLUNK TWICE EACH TIME I SLOWED DOWN. IMMEDIATELY DROVE TO FORD DEALER AND WAS GIVEN A LOANER. 12/30/20 DEALER CALLED AND SAID REPAIR WAS COMPLETE AND VEHICLE WAS DELIVERED TO MY HOUSE. THE FOLLOWING EVENING I DROVE IT AND FOUND THAT IT WAS NOT FIXED. WHEN DRIVING OVER 30 AND THEN SLOWING DOWN, TRANSMISSION WOULD JERK AND CLUNK AT JUST BELOW 30 MPG. DROVE EXPLORER TO DEALER ON 1/5/21 (JERKING AND CLUNKING EACH TIME I DECELERATED) AND HAVE BEEN WAITING FOR REPAIR SINCE.

THE TRANSMISSION IS NOT FUNCTIONING CORRECTLY. WHEN SHIFTING FROM SECOND TO THIRD AND THIRD TO SECOND, THE ENGINE REVS HIGH. THE CAR THEN JOLTS FORWARD WHEN MOVING BACK INTO SECOND GEAR CAUSING SAFETY CONCERS.

TL* THE CONTACT OWNS A FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED ON A HILL WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AND CRASHED INTO A 2019 JEEP COMMANDER WITHOUT WARNING. THERE WERE NO REPORTED INJURIES, FIRE, AIR BAG DEPLOYMENT OR POLICE REPORT FILED. THE VEHICLE WAS TOWED TO NEMER FORD( 323 QUAKER RD, QUEENSBURY, NY 12804;(518) 798-8834) WHERE IT WAS DIAGNOSED THAT THE RELAY AND MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, WHERE AN EXTENDED WARRANTY WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000. *DT*JB*DT*JB

THE VEHICLE DISPLAYED A CHECK ENGINE LIGHT AND MADE A WHINING SOUND WHEN SHIFTING. THE NEXT DAY ATTEMPTED TO SHIFT INTO REVERSE AND THE VEHICLE WOULD NOT MOVE. HAD VEHICLE TOWED TO DEALERSHIP WHERE WE PURCHASED THE EXPLORER. THE DEALER IDENTIFIED THE ISSUE AS AN ELECTRONIC VALVE CONTROL FOR THE TRANSMISSION. 3+ WEEKS LATER WE ARE STILL WAITING FOR PARTS TO BE RECEIVED BY THE DEALER.

VEHICLE WILL NOT START WHEN PARKED ON DRIVEWAY W/ NOSE FACING STREET IF THERE IS LESS THAN ABOUT A QUARTER OF A TANK OF GAS IN IT. WHEN TRIED TO MANY TIMES THE DASH READS CRANKING LIMIT EXCEEDED. VEHICLE WAS TOWED TO DEALERSHIP - 2021 LOANER WAS PROVIDED AND THE SAME ISSUE HAPPENED. DEALERSHIP ALSO ADVISED THEY HAD ANOTHER CUSTOMER WITH A 2021 EXPLORER HAVE THE SAME ISSUE A WEEK PRIOR. WAS TOLD TO PARK MY CAR IN STREET AND NOT USE DRIVEWAY OR TO ALWAYS HAVE MORE THAN A QUARTER TANK OF GAS. THESE ARE NOT ACCEPTABLE ANSWERS

OUR VEHICLE WAS IN PARK IN OUR DRIVEWAY AND ROLLED DOWN TO THE STREET. THE FRONT WHEELS WERE ON DRY PAVEMENT AND THE REAR ON SOFT ICE (IT WAS 52 DEGREES OUTSIDE AT THE TIME OF THE INCIDENT). THE CAR ROLLED SLOWLY BACKWARD DOWN THE DRIVEWAY AND WAS CAUGHT ON OUR SECURITY CAMERA DOING SO. I BROUGHT THE CAR TO FORD (AUTOFAIR OF HAVERHILL) AND THEY HAVE HAD THE CAR FOR SEVERAL WEEKS. THEY HAVE NO BEEN ABLE TO DETERMINE WAS THE ISSUE IS ALTHOUGH THEY HAVE ADMITTED TO ME THAT THERE MUST BE SOMETHING WRONG WITH THE CAR. FORD CORPORATE HOWEVER HAS TOLD THEM THERE IS NOTHING WRONG WITH THE CAR AND THAT IT MUST HAVE SIMPLY SLID DOWN THE ICE. THIS IS NOT POSSIBLE AND THE SERVICE MANAGER AT AUTOFAIR FORD ALSO INDICATED THAT THIS WAS NOT POSSIBLE. I CAN SEE THAT VIDEOS ARE UNABLE TO BE UPLOADED HERE BUT I AM HAPPY TO SEND THE VIDEO OF THE CAR ROLLING WITH THE TIRES VISIBLY SPINNING, NOT SLIDING, DOWN ICE.*DT*DT*JB*DT CONSUMER STATED BUY BACK WAS DENIED.*JB

I RECEIVED MY 2020 FORD EXPLORER BACK FROM THE DEALERSHIP ON 01/23/2021, AFTER IT HAD BEEN AT THE DEALERSHIP SINCE 12/22/2020 FOR AN "OVERHEATING" ISSUE, WHICH TURNED OUT TO BE A MODULE AND SENSOR ISSUE. WHILE DRIVING LAST NIGHT I RECEIVED A WARNING FOR A "POWERTRAIN MALFUNCTION". I WAS ABLE TO GET HOME WITH NO ISSUE BY DRIVING SLOWLY. I PARKED THE CAR OVERNIGHT AND CHECKED THE STATUS THIS MORNING, 01/24/2021, IN ORDER TO CALL ROADSIDE ASSISTANCE AND LET THEM KNOW WHAT THE CURRENT ISSUE IS. WHEN I STARTED THE CAR I RECEIVED WARNINGS FOR "PRE-COLLISION ASSIST" NOT AVAILABLE, "HILL DESCENT CONTROL" FAULT, "HILL START ASSIST" WARNING, AND "ANTI-LOCK BRAKE" FAULT. I ATTEMPTED TO MOVE THE VEHICLE IN MY DRIVEWAY TO MAKE IT EASIER TO LOAD ON A TOW TRUCK, AND I HAD ALMOST NO BRAKING POWER. I HAD TO PUT THE VEHICLE IN PARK TO STOP IT FROM ROLLING DOWN MY DRIVEWAY. THIS WILL BE THE THIRD TIME IN A MONTH THAT THE VEHICLE HAS TO BE TOWED TO THE DEALERSHIP FOR A MAJOR ISSUE THAT HAS LEFT ME STRANDED. THIS VEHICLE HAS 7,393 MILES AND WAS PURCHASED 04/2020.

WHEN PLACED IN REVERSE, THE BACK UP CAMERA SCREEN TURNS BLUE AND YOU CANNOT SEE, ERROR ALARM SOUNDS ON DASH.

TWO DAYS PRIOR TO THE VEHICLE NOT WORKING, I HEARD A WHINING AND GRINDING SOUND. I TOOK IT TO THE NEAREST FORD DEALERSHIP AND THEY SAID IT WAS THE TRANSMISSION. I COULDN'T GET AN APPOINTMENT UNTIL 10 DAYS LATER. SO, I WENT HOME. THE NEXT DAY I TRIED TO TAKE THE VEHICLE TO THE DEALERSHIP THAT I PURCHASED IT FROM AND THE VEHICLE WOULDN'T MOVE. MY FORD APP SAID IT WAS THE POWERTRAIN. I CALLED A TOW TRUCK AND THEY TOOK IT TO THE DEALERSHIP (WHERE I PURCHASED IT). THE DEALERSHIP CALLED TWO DAYS LATER AND SAID IT WAS THE TRANSMISSION. NOW, I AM AWAITING A "NEW" TRANSMISSION TO BE PUT IN MY VEHICLE.

COMPLETE FAILURE OF THE TRANSMISSION. 16,000 MILES A WHINING NOISE STARTED WHILE SHIFTING IN LOW GEARS (SIMILAR SOUND TO LOW POWER STEERING FLUID) WHILE MY FAMILY WAS 4 STATES AWAY OVER THE NEW YEAR WEEKEND. UPON STOPPING I CHECKED UNDER THE VEHICLE FOR LEAKING TRANSMISSION FLUID BUT SAW NO WET SPOT. WE CONTINUED TO DRIVE A FEW MORE HOURS TO A HOTEL. WHEN STOPPING TO MAKE A LEFT TURN THE WHOLE VEHICLE SHUTTERED AND SUDDENLY DOWNSHIFTED VERY HARD. IT HESITATED TO ACCELERATE AGAIN ACROSS 2 LANES. THIS TIME I GOT OUT AND CHECKED UNDER THE VEHICLE WHILE IT WAS STILL RUNNING AND FOUND FLUID LEAKING FROM THE TRANSMISSION COOLER. I HAVE A VIDEO OF FLUID COMING OUT. THE NEXT ATTEMPT TO EVEN MOVE THE VEHICLE IT HAS NO POWER AND WOULD NOT MOVE.

DRIVER'S SEAT WILL NOT GO ALL THE WAY BACK OR ALL THE WAY DOWN. LIMITED RANGE OF MOTION AND WILL NOT POWER BACK TO A SAFE DRIVING POSITION. COMING UP ON 6 WEEKS AT THE DEALERSHIP AND FORD TECHS AND ENGINEERING CANNOT FIGURE IT OUT. THEY JUST KEEP CHANGING PARTS. I HAVE CONCERNS ABOUT OTHER EXPLORER ST'S .

OVER THE LAST SEVERAL DAYS OF HEAVY SNOW AND RAIN, I'VE NOTICED SIGNIFICANT LEAKING IN THE REAR STORAGE ARE OF MY 2020 EXPLORER. WATER WILL RUN DOWN THE RIGHT SIDE OF THE TRUNK SPACE, OVER THE SPEAKER GRILLE, AND INTO THE STORAGE COMPARTMENT AND SPARE TIRE SPACE. AS A RESULT OF THIS LEAK, I HAVE HAD ISSUES WITH THE TAILGATE RELEASE NOT OPERATING CORRECTLY (WON'T OPEN), AND MORE IMPORTANTLY, THE AUDIO CONTROL MODULE WHICH POWERS AUDIO TO THE SPEAKERS IN THE CAR STOPS WORKING INTERMITTENTLY. THIS POSES A SAFETY ISSUE, SINCE WITHOUT SOUND FROM THE SPEAKERS, I HAVE NO REAR COLLISION DETECTION, NO FORWARD CRASH DETECTION, AND NO CROSS TRAFFIC DETECTION WHILE IN REVERSE. FURTHERMORE, I AM CONCERNED THAT THE LOUD POPPING NOISES COMING FROM THE DRIVER AND PASSENGER SIDE AS WELL AS THE SUBWOOFER CAN POTENTIALLY START A FIRE DUE TO ELECTRICAL ISSUES. ACCORDING TO TSB 20-2425, IT APPEARS A WATER LEAK IN THE REAR OF 2020 EXPLORERS IS A KNOWN ISSUE. THE DEALERSHIP REFUSES TO HONOR THE REPAIR UNDER THE BUMPER TO BUMPER WARRANTY WHICH COVERS MY CAR FOR 36 MONTHS OR 35000 MILES (WHICH EVER COMES FIRST), SO I AM LEFT WITH A CAR THAT IS A MAJOR SAFETY CONCERN FOR ME. THE CAR IS 100% PAID FOR, BUT WITH MY CURRENT FINANCIAL SITUATION, I CANNOT AFFORD ANOTHER VEHICLE EVEN WITH TRADE-IN VALUE.

DRIVING NORMALLY AND WARNINGS ILLLUMINATES COLLITION STEERING AND 4WD FAULT. ALL OF THE SUDENT STERRING BECOMES HARD TO TURN I HAD TO STOP AT THE HIGHTWAY RESTART THE CAR THE STERRING WAS THE SAME FAULTY. DRIVE HOME AT NIGHT SLOWLY. CONTACT DEALER AFTER THAT

I WAS STOPPED IN A PARKING SPACE WITH THE CAR RUNNING. I PUT THE CAR IN REVERSE TO LEAVE AND NOTICED A CAR COMING SO I PUSHED ON THE BRAKES TO STOP, HOWEVER THE BRAKES DID NOT ENGAGE. I PUSHED ALL THE WAY TO THE FLOOR AND THE CAR KEPT ROLLING. THERE WAS NO RESISTANCE TO THE BRAKES, THEY FELT LOOSE WITH NO RESISTANCE. I CHECKED MY FEET TO MAKE SURE I WAS ACTUALLY PRESSING THE BRAKE AND I WAS. THE CAR WAS NOT STOPPING, AND ANOTHER CAR WAS COMING BEHIND ME, SO IN ORDER TO FINALLY STOP I HAD TO PUT THE CAR INTO PARK. I WAITED A MINUTE AND THEN TRIED TO PUT THE CAR INTO DRIVE AND THE BRAKES WORKED. I THEN PUT THE CAR IN REVERSE AGAIN AND THE BRAKES WERE WORKING. ABOUT 30 MINUTES LATER I WAS ATTEMPTING TO TURN THE CAR ON AFTER LEAVING A STORE, AND WHEN I PRESSED THE BRAKE AND THEN PUSHED THE START BUTTON I RECEIVED AN ERROR MESSAGE THAT SAID TO PRESS THE BRAKE TO START THE CAR. HOWEVER I WAS PRESSING THE BRAKE. I TOOK MY FOOT OFF THE BRAKE AND THEN TRIED AGAIN AND THE CAR STARTED. SO THIS WAS A SECOND TIME IN THE SPAN OF AN HOUR THAT THE CAR DID NOT RECOGNIZE THE BRAKE WAS PRESSED. THE CAR WAS TAKEN THE VERY NEXT DAY TO THE DEALERSHIP HOWEVER THEY DID NOT SEE A CODE THAT HAD BEEN THROWN AND THEY HAVE BEEN UNABLE TO REPLICATE THE ISSUE.

I PURCHASED MY 2020 FORD EXPLORER IN FEBRUARY 2020. SINCE PURCHASING I'VE HAD SEVERAL ELECTRICAL AND OTHER PROBLEMS. I WISH I HAD NEVER PURCHASED FORD. I'VE HAD ISSUES WITH THE CAMERA WHICH HAD A RECALL WHICH WAS FIXED IN NOVEMBER. I'VE ALSO HAD A PROBLEM WITH BOTH PASSENGER AND DRIVER WINDOW NOT BEING OPERABLE OR OPERATING INCORRECTLY, WHICH STILLS HAPPENS PERIODICALLY. I ALSO HAD TO HAVE THE TRANSMISSION REPAIRED DUE TO A RECALL. HOWEVER, I STILL RECEIVE MESSAGES WITHIN DASH THAT TELLS ME TRANSMISSION NOT IN PARK WHEN BACKING UP. I SOMETIMES AM DRIVING AND IT FEELS AS IF TRANSMISSION IS SLIPPING. I'VE HAD NOTHING BUT PROBLEM AFTER PROBLEM WITH FORD AND DO NOT RECOMMEND THAT ANYONE PURCHASES.

REARVIEW CAMERA RANDOMLY STOPS WORKING WITH THE SCREEN BECOMING BLUE. RANDOMLY HAPPENS WHEN PUTTING IN REVERSE. HAPPENS 80% OF THE TIME.

I HAVE A 2020 EXPLORER PLATINUM. I HAVE OWNED IT FOR LESS THAN 30 DAYS. MILEAGE AT TIME OF ACCIDENT IS 6853. I WAS TRAVELING ON A TWO LANE COUNTRY ROAD, THERE WAS ABOUT ONE INCH OF FRESH SNOW ON THE ROAD. I WAS DRIVING 20MPH. I CAME TO AN S CURVE THAT I WAS FAMILIAR WITH. I SLOWED TO 10MPH. I BEGAN MY TURN TO THE RIGHT, I LOST ALL STEERING, WAS FIGHTING WITH THE WHEEL, THEN SLID INTO A GUARD RAIL. BODY DAMAGE WAS MILD/MODERATE. HOWEVER STEERING WAS OUT AT THAT POINT. I RECEIVED A FLURRY OF ERROR MESSAGES HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC. I NOTIFIED BOTH MY INSURANCE AND FORD MOTOR COMPANY. I TOWED IT HOME MYSELF. THEN IT WAS TOWED FROM MY HOME TO THE DEALER.

THE FIRST ISSUE WAS WITH THE CAR ACCELERATING WITHOUT PRESSING THE GAS. RPMS WOULD INCREASE AND CAR WOULD SOUND AS IF IT WAS ACCELERATING AS WELL, WHEN SLOWING DRIVING THROUGH A PARKING GARAGE. THE CAR ALSO DOWN SHIFTS AND ACCELERATES ROUGHLY. IT IS NOT SMOOTH WHEN TRANSITIONING TO ACCELERATION OR DE ACCELERATION. WHEN BRAKING THE CAR JERKS UNTIL STOPPED ENOUGH TO WHERE OUR HEADS JERK. PUTTING CAR INTO GEAR, TO DRIVE FROM REVERSE, IT LAGS UNTIL IT KICKS IN AND JERKS HARD. WHEN SHIFTING INTO REVERSE WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO ROLL BACKWARD WITH MY FOOT STILL ON THE BRAKE. WHEN YOU TRY TO PRESS THE BRAKE PEDAL TO GET CAR TO STOP MOVING, BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK.

DOOR LATCH FAILURE. DOOR WILL NO SHUT. STUCK OPEN.

THE VEHICLE HAS A 'WAKE UP' NOISE UNLIKE ANY OTHER THAT FORD CAN SHOW ME. ONCE YOU OPEN THE DRIVERS DOOR, IT MAKE AN EXTREMELY LOUD METAL GRINDING NOISE UNDER THE HOOD IN THE ABS AREA. AFTER YOU DRIVE THE VEHICLE AND PARK IT, IT DOES IT BY ITSELF 30 MINS LATER THEN AGAIN ONCE YOU OPEN UP THE DOOR AGAIN. ALSO, THE BREAK PEDAL AND BREAKS LOCK IN PLACE AT TIMES WHEN GOING FROM PARK TO DRIVE OR REVERSE. NOT IMMEDIATELY, BUT ONCE YOU START TO MOVE CAUSING THE VEHICLE TO VIOLENTLY JERK. THE 'CRASH WARNING' FOR A VEHICLE STOPPING SHORT IN FRONT OF YOU ALSO GOES OFF BY ITSELF WITHOUT ANYTHING AT ALL IN FRONT OF YOU CAUSING THE ALARM TO SOUND AND THE VEHICLE TO BREAK ON ITS ON. THIS HAPPENS A VARIOUS SPEEDS BUT ESPECIALLY ON THE HIGHWAY. ALL OF THESE ISSUES HAVE BEEN HAPPENING SINCE I PURCHASED THE VEHICLE BRAND NEW IN MAY OF 2020

2020 FORD EXPLORER XLT PURCHASED NEW FROM DEALER 04/2020. ON TWO SEPARATE OCCASIONS THE STARTER WOULD NOT ACTIVATE TO START THE CAR. WHEN THE BRAKE IS DEPRESSED THE STARTER BUTTON AND EXTERIOR LIGHTS FLASH. THE CAR WAS TOWED TO THE FORD DEALER, BUT THE CAR STARTED IMMEDIATELY ACCORDING TO TECHNICIAN. NO ISSUES WERE FOUND. ON THE SECOND OCCASION, THE ISSUE RESOLVED SPONTANEOUSLY AS WELL. SINCE I AM NOT ABLE TO DUPLICATE THE PROBLEM WITH ANY REGULARITY, THERE IS NO SENSE IN TAKING THE VEHICLE TO THE DEALER. IN BOTH INSTANCES THE VEHICLE WAS PARKED IN A PUBLIC PARKING LOT WITH THE ENGINE TURNED OFF. THE VEHICLE HAS LESS THAN 10K ON IT.

NO ACCIDENT AT THIS TIME. THIS IS REGARDING THE KNOB SHIFTER AND ITS ABILITY TO AUTOMATICALLY SHIFT THE VEHICLE INTO PARK WHEN DISCONNECTING THE SEAT BELT AND OPENING THE DRIVERS DOOR. THE SYSTEM WORKS GREAT UNLESS YOU ARE USING A SEATBELT EXTENDER. I THINK THIS SHOULD BE ADDRESSED. I DON'T THINK DRIVERS ARE MADE AWARE OF THIS ISSUE. I CERTAINLY WAS NOT.

TL* THE CONTACT LEASED A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN THE REVERSE POSITION, THE VEHICLE WOULD INDEPENDENTLY STOP ABRUPTLY WITHOUT WARNING. ON ONE OCCASION, THE CONTACT STATED THAT HIS WIFE SUFFERED WHIPLASH WHILE SHE WAS DRIVING THE VEHICLE AND EXPERIENCED THE FAILURE. THE CONTACT'S WIFE HAD RECEIVED MEDICAL ATTENTION FOR INFLAMMATION TO HER NECK AND BACK; SHE HAD ALSO RECEIVED THERAPEUTIC TREATMENT FOR HER INJURY. THE CONTACT TOOK THE VEHICLE TO FRONTIER FORD(12610 THOMPSON RD, ANACORTES, WA 98221) WHERE IT REMAINED IN THEIR POSSESSION AND HAD YET TO BE DIAGNOSED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

TRANSMISSION STARTED VIOLENTLY SHIFTING AND JERKING THE CAR AT CITY AND HIGHWAY SPEEDS. THE TRANSMISSION WAS DETERMINED TO BE DAMAGED AND TOOK 2.5 MONTHS TO FIX BECAUSE PARTS WERE NOT AVAILABLE. ADDITIONALLY, THE DRIVER'S SEAT MASSAGE FEATURE FAILED, INTERIOR COLUMNS KEPT POPPING OUT, DEFECTIVE PULL DOWN SUN GLASS HOLDER, GAP IN LIFT GATE INTERIOR PLASTIC BOLTED TO IT AND REPLACING OF DAMAGED SEAT CLIPS.

DRIVERS SEAT APPEARED TO SHIFT WHEN TURNING. THIS HAS RESULTED IN THE PLASTIC TRIM AT BOTTOM OF SEAT TO BREAK AND COME LOOSE FROM SEAT WHILE MOVING. THIS HAS OCCURED TWICE. ADDITIONALLY WE HAVE RECEIVED ERROR MESSAGES ON THE 4WD WHILE ON AN EXTENDED TRIP. IT DROPPED US OUT OF CRUISE CONTROLLED AN TOLD US TO SERVICE TRANSMISSION. ALSO REVERSE ASSIST WAS INACTIVATED AS WELL AS CRUISE . BACK UP VIEW ON SCREEN TURNED BLUE. BRAKES HAVE ALSO BECOME INACTIVE WHEN STARTING TO BACK UP. (NOVEMBER 15, 2020) THESE PROBLEMS ARE CONTINUING TO OCCUR AND THE DEALER HAS NOT TRIED TO FIX THE ISSUE.

MY 2020 EXPLORER ST IS DISPLAYING 4WD FAULT, DRIVE MODE UNAVAILABLE, SERVICE 4WD. REVERSE BRAKE ASSIST NOT AVAILABLE. THE INFO SCREEN STAY BLACK AND WILL NOT LOAD. THE VEHICLE ALSO DISPLAYS PRE COLLISION FAULT AND BRAKES HARD ON A CLEAR AND OPEN ROAD. VEHICLE BREAKS BY ITSELF WHEN REVERSING. THE VEHICLE IS ALSO DISPLAYING NUMEROUS OTHER FAULTS. VEHICLE WILL START ON IT'S OWN. THE BREAK PETAL GOES TO THE FLOOR. THE VEHICLE WILL SOMETIMES BREAK HARD ON IT'S OWN AT HIGHWAY SPEEDS.

NO RECALLS OR NOTICES AS OF DECEMBER 4TH. TOOK A ROAD TRIP FOR WIFES BIRTHDAY FROM TEXAS TO OKLAHOMA, CAR HAS LESS THAN 10K MILES ON IT. ON DECEMBER 5TH WHILE DRIVING TO GET BREAKFAST TRANAMITION STARTED TO SLIP ON HILLS AND GEARS STARTED GRINDING. CALLED FORD WHEN I WAS IN AN AREA WITH RECEPTION. FORD WAS NOTIFIED THAT THE TRANAMITION WAS SLIPPING IN AN OUT OF GEAR AND THERE WAS A GRINDING NOISE. WE WERE 300 MILES FROM HOME WITH NO DEALERSHIP OR TOW OPTION AND LIMITED SERVICE. SERVICE ADVISER ASKED IF WE HAD THE RECALL DONE ON THE TRANSMITION AND TOLD HIM WE HAVE RECEIVED NO NOTICE. WE PLAYED A BACK AND FOURTH GAME WERE I TOLD HIM WE GOT NO NOTICE OF THE RECALL AND HE THOUGHT I WAS WRONG. ON DECEMBER 5TH WHEN WE WERE SCHEDULE TO DRIVE BACK, CAR WOULD NOT COME OUT OF PARK, HAD TO RIP APART THE CENTER CONSOLE TO GET TO THE EMERGENCY PARK OVERRIDE. WHILE DRIVING BACK CAR WOULD COMMONLY GO OUT OF GEAR, GRIND AND WHILE AT CONSTANT SPEED FALL OUT OF GEAR. FORD ADVISOR CONFIRMED THERE WAS NO WAY TO ADD OR CHECK TRANSMITION FLUID.ALMOST GOT REAR ENDED ON HIGHWAY, SERVICE ROADS AND ON RAMPS ON NUMEROUS OCCASIONS BUT KNEW FORD WOULD NOT PAY FOR TOW. FORD CONFIRMED THAT THE OIL COOLER WAS LEAKING BUT ONLY REPLACED THE COOLER. TRANSMITIONWAS RUNNING LOW ON FLUID THE ENTIRE TIME SO NOW WE HAVE A NEW CAR WITH A DAMAGED TRANSMISSION. FORD ADVISOR CONFIRMED AFTER I SHOWED PROOF THAT RECALL WAS NOT ON FORD PASS APP, NHTSA WEBSITE UNDER VIN. FORD IS HIDING ISSUE TO SAVE MONEY. LONG TIME FORD

ALL WARNING LIGHTS CAME ON KEPT FLASHING THAT EVERYTHING WAS WRONG. THEN THE WHOLE DASH BLACKED OUT. I HAD NO LIGHTS. NO TURN SIGNALS. THEN THEY WOULD COME BACK ON AND OFF AGAIN. HAD THE CAR INTO THE DEALER ON 7/20/20 WHEN IT KEEP SAYING HEAD ON COLLISION AND THEY TOLD ME NOTHING WAS WRONG. ON NOV. 20 HAD WENCH LIGHT COME ON AND SAID THE CAR COULD NOT HOLD ON HILL. ON NOV. 24 THEY SAID THEY COULD NOT FIND ANY FAULT AND PROBLEMS. WHEN I LEFT I WAS AT THE LIGHT AND THE CAR ACCELERATED TRYING TO GO FORWARD. BUT I HAD MY FOOT ON THE BRAKE. SO DEC 5, IS WHEN ALL THE LIGHTS AND ELECTRICAL ISSUES ARE GOING ON. I WAS DRIVING WITH ALL THIS GOING ON I HAVE A VIDEO BUT DON'T KNOW HOW TO ADD TO THE FILE. ALSO I COULD NOT CHECK ALL THE WARNING LIGHT ABOVE

VEHICLE HAS BEEN IN MULTIPLE REPAIR SHOPS MULTIPLE TIMES FOR FUEL PUMP, ELECTRICAL, AND POWER TRAIN PROBLEMS. THE FIRST TIME IT SHUT DOWN IN THE MIDDLE OF A PARKING LOT, IT WAS TOWED WAS AT 1720 MILES. IT CURRENTLY HAS 7772 MILES. I WOULD GET IT OUT OF THE SHOP ONE DAY THE CAR WOULD EITHER HAVE THE SAME WARNING LIGHTS APPEAR OR BREAK DOWN TOTALLY. PRIME EXAMPLE PICKED IT UP ON MONDAY, NOVEMBER 23, 2020 AND IT STARTED EXPERIENCING PROBLEMS ON THE 24TH AS SOON AS THE GAS WARNING LIGHT CAME ON THE CAR SHUT OFF AT 65 MPH AND ALL THE CABIN LIGHTS CAME ON INSIDE THE CAR. I MANAGED TO GET IT RESTARTED AFTER 20 MINUTES AROUND 8:15 PM AND GET TO A GAS STATION AND I PUT GAS IN IT AND THE GAS WARNING LIGHTS WENT OUT. THEN SHUT DOWN COMPLETELY AT 70 MPH ON THE 25TH ON HIGHWAY 421 NEAR YADKINVILLE, NC. WARNING LIGHTS WOULD APPEAR AT THE MOMENT THE CAR SHUTS DOWN. (NEAR HIT BY A TRACTOR-TRAILER THAT SWERVED TO MISS HITTING ME.) HAD IT TOWED TO TWO SEPARATE FORD DEALERSHIPS. THE FIRST SAID THEY COULD NOT WORK ON IT BECAUSE IT WAS A HOLIDAY AND THEY KNEW I WAS OUT-OF-TOWN FROM VIRGINIA. THE SECOND DEALERSHIP INQUIRED ABOUT THE PROBLEM. OHMED OUT THE FUEL COMPONENT AND DISCOVERED THE CONNECTOR WAS DEFECTIVE ON THE FUEL PUMP AND IT HAD BEEN WIRED IMPROPERLY AND REPLACED THE MISSING SCREWS ON THE FUEL PUMP. THE SHOP REWIRED THE COMPONENT CORRECTLY AND THE VEHICLE RUNS. I STILL CONSIDER THE CAR UNSAFE BECAUSE I CAN STILL FEEL THE POWERTRAIN JERK SUBTLETY.

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

I WAS PARKED ON AN INCLINE RAMP IN A PARKING LOT AND TRIED TO MANEUVER OUT BETWEEN THE VEHICLE IN FRONT AND BEHIND ME. I PUT THE VEHICLE IN DRIVE AND REVERSE A FEW TIMES TO GET OUT. I MANEUVERED ENOUGH TO GET OUT OF THE SPACE BUT WHEN I PUT THE VEHICLE IN DRIVE (D), IT REVVED AS I STEPPED ON THE GAS (LIKE IT WAS IN NEUTRAL) BUT THE VEHICLE KICKED BACK INTO REVERSE WHICH IS WHAT MY PREVIOUS GEAR WAS. MY VEHICLE THEN ROLLED BACK. WHEN I LOOKED AT THE GEAR SELECT IT WAS ON DRIVE (D). THIS CAUSED ME TO HIT THE PARKED VEHICLE BEHIND ME CAUSING MINOR DAMAGE TO MY VEHICLE BUT MAJOR DAMAGE TO THE OTHER VEHICLE. THE TRANSMISSION LAGS BUT I WAS CERTAIN THAT IT WAS IN DRIVE BEFORE I STEPPED ON THE GAS. THE CAUSE IS PROBABLY DUE TO THE DRIVETRAIN NOT ENGAGING CAUSING A LOSS OF DRIVE. I BELIEVE ITS RELATED TO FORD RECALL 20S65 WHICH I DID NOT KNOW OF AT THE TIME OF THE CRASH.

I HAD DRIVEN 8 HOURS, (AROUND 575MILES) INTO A 14.5 HOUR DRIVE. THE MECHANICAL SHIFT DEFAULT FLASHED ON THE DASH SCREEN & THE WRENCH SYMBOL. I EXITED THE HIGHWAY TO THE NEAREST GAS STATION. I CHECKED THE MANUAL, DID A GOOGLE SEARCH & IT SAID THIS WAS A TRANSMISSION FAULT. I CHECKED TO SEE IF THE CAR WOULD START, AFTER FILLING UP THE GAS TANK. IT STARTED, BUT AS SOON AS THE EXPLORER WAS PUT INTO ANY GEAR, IT SHIFTED ITSELF BACK INTO PARK & MADE AN AUDIBLE "CLUNK" SOUND. I CALLED AAA TO GET IT TOWED TO THE NEAREST DEALERSHIP, WHICH WAS CHEVY. THIS WAS SAT, DEALERSHIP DIDN'T OPEN UNTIL MON. CALLED THE CHEVY DEALER & HE SAID HE COULD NOT REPAIR IT. CALLED 5 FORD DEALERSHIPS & NO ONE COULD GET IT REPAIRED THIS WEEK, SO WE HAD TO HAVE OUR EXPLORER TOWED FROM AL TO OK TO OUR MECHANIC. WE WERE TOLD BY 3 DEALERSHIPS THAT FORD IS HAVING TRANSMISSION PROBLEMS WITH THIS MODEL & WE SHOULD CHECK RECALLS. I DON'T SEE 2020 EXPLORER INCLUDED IN THE CURRENT TRANSMISSION RECALLS, BUT THIS FORD EXPLORER 2020 HAS LESS THAN 3,000 MILES & DUE TO THE "SHIFT SYSTEM FAULT" DEFECT, IT CAN'T BE DRIVEN WITHOUT A MAJOR REPAIR. I'M A VERY UN-HAPPY CUSTOMER RIGHT NOW!🤬😡

THIS HAS HAPPENED OVER AND OVER . . THE CAR WILL NOT START. SOMETIMES IT WILL JUST STOP AND WILL NOT START AGAIN. SOMETIMES IT WILL HAPPEN IN A PARKING LOT. SOMETIMES IT HAPPENS IN THE GARAGE. I HAVE HAD IT TOWED TO THE DEALERSHIP AT LEAST 4 TIMES. THEY CANNOT FIND ANYTHING WRONG WITH IT. I CAN'T BE THE ONLY PERSON THIS IS HAPPENING TO!

WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR.