2017 Ford Explorer complaints

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact stated that there was a whistling sound coming from the windshield while driving. The contact used tape to cover the area of the missing A-pillar trim to prevent the whistling sound or any other possible failures. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,950.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated there was water leaking into the vehicle on the front driver's and the passenger’s side floorboards. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the water was entering through the front driver's side and the passenger's side windshield A-pillars. The dealer related the failure to the recall. Additionally, the dealer determined that water was also leaking through the cowl, and the cowl needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the A-pillar trim detached from the passenger’s side windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar applique trim detached from the vehicle. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the B-Pillar keyless entry panel flew off the vehicle. The contact reached out of the driver's side window and felt exposed wires where the keypad was located. Additionally, the liftgate sensor illuminated, but the liftgate failed to raise up. The vehicle was steered to the side of the road where the contact was observed peeling around the keypad. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The torque convertor is bad, causing my vehicle not to accelerate properly, especially when going uphill and until reaching a sustained speed. It also shudders while at a sustained speed and jerks when going in reverse. Recently, while accelerating onto the highway (from 30mph to 60+ mph) I was almost rear ended due to the vehicle shifting hard and not accelerated at the rate of speed expected. This happens often, but I'm typically able to compensate for it. This time, I was unable to and it almost caused an accident with my 2 minor children in the back seat. I have taken it to my local Ford Service Center. They know that the issue is caused by degraded torque convertor function. Ford issued Customer Satisfaction Program 20B27 and 20N07 previously but is no longer honoring the program- leaving many of us with no resolution. I never received notice of this program, nor was it listed in Oasis for my vehicle (per my service center). Because this was not listed in Oasis, and it doesn't throw any codes when assessed, the problem with the transmission was dismissed a year ago when it wasn't as severe. This is a safety hazard and the NHTSA needs to step in and force Ford to either reopen Customer Satisfaction Program 20B27 and 20N07 or issue a recall.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior B-pillar trim on the driver's side detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The local dealer was contacted; however, the contact was informed that there were no open recalls related to the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.

Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is idling while in drive or reverse. Had a Ford certified mechanic look at the vehicle and he immediately said it was the torque converter, and that there is a TSB for this problem. TSB 20-2271

The contact owns a 2017 Ford Explorer. The contact stated that the air conditioner system blew out hot air when activated. As a result, the children in the vehicle felt overwhelmed by the impact of the heat while driving in hot weather conditions. The contact mentioned living in a hot climate state. The vehicle was taken to a local dealer where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim detached and flew off the vehicle. The contact also stated due to the failure, water was leaking into the vehicle during inclement weather. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim became loosened. The contact attempted to snap the trim down, but the trim remained loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

The contact’s sister owns a 2017 Ford Explorer. The contact stated that his sister received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at speeds over 15 MPH, he observed a high-pitched whistling noise emanating from the front windshield. Additionally, the contact stated that the driver's side A-pillar was loose. The vehicle was taken to a dealer where it was diagnosed that the driver's side A-pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar began to detach from both sides of the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the contact heard wind coming from the windshield. Additionally, the contact became aware that the front windshield trim panel had detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirm parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the driver's side trim panel detached and made a loud sound. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 139,996. VIN tool confirms parts not available.

My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at undisclosed speeds, the driver's side trim detached and was flapping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the trim needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, there was a loud banging sound coming from outside the driver's side door. The contact steered the vehicle to the side of the road and observed that the keypad had detached and was hanging on by the wires. The contact continued to drive, and the keypad detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the vehicle stalled. The contact was able to safely drive the vehicle to the shoulder of the roadway. The vehicle was towed the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.

There was a mechanical failure with the internal water pump that caused my engine to seize and render the vehicle non-operational. The water pump and motor have both been inspected by a certified mechanic who has deemed it as such. The vehicle could have broken down on the highway but I was one of the lucky ones that it did not. There was no warning of my engine being bad until the water pump was replaced. The weep hole in the pump caused coolant to enter my oil.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the A-pillar trim detached and struck another vehicle. No Police report was filed. No known injuries were sustained. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure was approximately 72,000. VIN tool confirms parts not available.

Vehicle was at 65K miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my CAM phasers went bad. All prior to reaching 70K miles...my vehicle is still only 67K. Later found documentation that timing chain and CAM phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on [XXX] and in Chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

None of the door locks work, making it unsafe and dangerous for crime areas. I have contacted ford many times however they are unwilling to fix issues and it is a widespread issue with the year and model... It is an expensive issue to fix in all 4 doors

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.

The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.

See attached document for complaint

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side exterior trim detached from the front windshield. The vehicle was taken to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The water pump just went out and left us stranded in 110 weather and the gentleman that own the shop that I took it to told me that he has replaced 13 within 6 months! I have read and studied it and every single customer said the water pump went out at about 70,000 so there needs to be a recall! This is ridiculous!

Upon starting my vehicle it started smoking all of a sudden from the exhaust pipes. Turned off right away. Towed to Ford dealer where they then said it was the turbocharger that leaked to the engine I believe and to the catilac converter.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed and entering the freeway, the vehicle began to release exhaust fumes inside the cabin of the vehicle. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, there was a loud sound before the A-pillar trim on the passenger's side flew off the vehicle. The contact stated that the driver's side was loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,735. VIN tool confirms parts not available.

The air bag warning light came on solid (on solid, not blinking).

The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that the crankshaft solenoid had failed. The vehicle was then taken to the dealer, where it was diagnosed and determined that there were metal shavings inside the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,595.

The transmission/torque converter has a chattering/shuttering issue in certain gears that causes the RPMs to jump and drop randomly causing unpredictable drivability, acceleration and deceleration. The SUV lurches forwards and backwards when the chattering occurs. There is no check engine light to indicate an issue with the powertrain. According to online forums, many other owners of 2016-2019 model year Ford Explorers experienced the same issues as I've described, with documented cases on YouTube of torque converters failing, and other owners being told by ford dealerships that the transmission assembly (including the torque converter) need to be replaced, with quotes from 3000$ to 8000$. My car in particular doesn't even have 130,000 miles yet and was purchased from a city surplus auction where the city maintained the car every 5000 miles or less and performed every recall and Customer Satisfaction Program. I myself have been quoted 2,600$ for a remanufactured replacement transmission and at-least 1000$ in labor for installation by a local mechanic. Temporary fixes performed by the previous owner included adding Lubeguard friction modifier to the transmission fluid which fixed the issue for a short period of time. This fix was performed 3 times before the dealer made them aware the vehicle needs a new transmission that wouldn't be covered under any existing recall or warranty. A damaged torque converter cannot simply be the only part replaced, since broken off friction mate

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.

I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem

The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work

2017 Explorer vehicle equipped with a 2.3L engine exhibits a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle also exhibits a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission.

My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.

Vehicle began leaking coolant. No warning lights came on or anything. Took into repair center and they advised that the water pump needed to be replaced. Over $3,000 to repair and the car is barely over 100,000 miles. Seems to be a major defect as I have read many complaints about this issue.

Gaskets on windshield are broken and moving while driving. The windshield is leaking water inside the vehicle from rain water damaged sunroof function and carpet.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side keypad exterior trim detached from the vehicle. The vehicle was taken to the dealer, who did not diagnose the failure but was able to repair the vehicle. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,800.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 30 MPH, there was a whistling sound coming through the exterior windshield A-pillar trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the dealer was contacted and confirmed that the remedy was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, he became aware that the center screen failed to display a rearview, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.

In 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because I believe Ford should be held responsible for making faulty parts.

While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the seal. It appears to be loosening on both driver and passenger sides but more on the driver side of the windshield.