2016 Ford Explorer complaints

The contact owns a 2016 Ford Explorer. The contact stated that while driving 55-60 MPH, the front windshield trim detached from the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims on the driver’s and passenger’s sides of the vehicle had detached. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The car will give an error “service charging system now” the car will then lose power steering and the ability to give it gas. Eventually , minutes later it will completely lose all power while in use. This has happened on several occasions, started in 2023. Had it checked and nothing was found and again it happened 01/15/2025

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH on the highway, the contact saw an unknown part separate from the vehicle. The contact pulled over at a rest station and became aware that the A-pillar trim was missing. There was no warning light illuminated. The vehicle was driven to the dealer to be diagnosed; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 159,944. VIN tool confirms parts are not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 45-50 MPH, one of the roof rails covers separated and struck the windshield of another vehicle. There was no injury sustained. The vehicle was taken to the dealer, where a roof rail cover was installed. Additionally, the contact stated that while driving on another occasion, the other roof rail cover separated. The vehicle was taken back to the dealer where the roof rail cover was replaced. The contact stated that the failure persisted. The contact stated that one of the roof rail covers had separated again. The contact related the failure to Ford Campaign Number: 20N11. The dealer was notified of the failure. The contact declined to pay for additional repairs because the repairs were not correcting the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

I am writing to formally express my profound disappointment with the excessive delay in shipping parts related to the recall of the A-Pillar trim piece for my vehicle. It has been over two months since the dealer removed these trim pieces from my car in compliance with the recall process, yet the replacement parts have not been provided. This delay is both unacceptable and deeply frustrating, as it has resulted in my vehicle being driven in a state that is visibly unprofessional and not reflective of the quality standards I expected from Ford. I trusted Ford to address safety and recall issues in a timely and efficient manner, as required under federal law. Unfortunately, my experience with this matter has fallen far short of those expectations.

Molding on front windshield is damaged and coming off affect visibility

I was driving 55mph (speed limit) down a curvy country road when the steering wheel became stiff and wouldn’t turn. A red light flashed and said I had lost steering. I was barely able to get stopped before going of a steep embankment. I was stoped in a dangerous spot with no way get out of oncoming traffic. My vehicle flashed a yellow light that said Terrain management system failure. No only was my life risk everyone that traveled down that road that morning. This included a school bus full of children and several other people that were trying to make it so work just like me.

While driving down the interstate, my right exterior a-pillar appliqué trim clip attachment became detached.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had fractured and had partially separated from the vehicle. Additionally, the contact stated that the remaining part of the trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Water pump failed at 58,000 miles.

When driving the steering would loose power and would not respond. Warning message said power steering failed. Dealer checked and verified that the steering rack and pinion are bad.

2nd time in two years I have to fix the water pump

The moonroof malfunctions and can be stuck in the open position. The drain plug for the moonroof can easily get clogged causing water to back up into the overhead structure. This causes water to fall onto the driver and passengers. The water flows from the overhead area, the side pillars and onto the floorboards. The electrical components are then compromised and the motor that controls the moonroof stops working. In my situation my moonroof was stuck in the open position for several days. I live in Florida where it rains alot. It is not safe to drive with an open moon roof during a severe thunderstorm. In doing my research this seems to be a very common problem with Ford moonroofs. I've had to have it fixed twice now. Luckily the first time it was stuck in the open position but water continued to pour into the interior of my vehicle while I was driving. This caused me to be distracted as I was driving. I had it repaired both times at a Ford dealership

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 75 MPH, the front passenger’s side A-pillar trim clip detached and separated from the vehicle. The contact was unable to recover the trim clip. The vehicle was taken to a dealer; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The problem remedied by TSB 21B11-s2 did not occur in my vehicle while the TSB was in effect. It has now surfaced

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

A-pillar trim flew off while driving. Obviously could've caused harm to other drivers. Ford has not notified me of when my vehicle will be repaired. Dealership offered to repair at cost to me.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the keyless entry pad driver’s side B-pillar detached. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was repaired but the failure reoccurred after two years. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The vehicle was repaired but the failure reoccurred a month later. The vehicle was taken to a dealer, and the contact was informed that the driver’s side B-pillar needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that due to the failure, there was a gap at the base of the windshield, allowing water to enter the engine compartment. Additionally, the contact stated that the passenger's side windshield trim was fractured. The dealer was made aware of the failure however, the contact was informed that the parts to perform the repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V03100 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 109,000. VIN tool confirms parts not available.

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

At around 50,000 miles the Turbo on the engine was leaking oil. Dealer replaced the turbo and kept the part. It needed to be replaced to avoid a catastrophic failure of the turbo which in turn could cause severe engine oil loss resulting in engine failure and oil contamination of the catalytic converters O2 sensors and possibly a car fire. There was no warning but was caught during a routine oil change. Unknown if the dealer reported it.

Randomly, the power steering, ABS, and traction control went out on my car. There are thousands of others with this issue and previous years of this car have already had a recall relating to this issue.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 -50 MPH and attempting to merge towards the left around a curved road, the power steering was seized. The steering assistance failed and to service the steering assist warning illuminated. The contact continued to drive and the power steering self-corrected as they continued to drive. The vehicle was taken to the dealer who diagnosed that the power steering assist had failed. The vehicle was taken to a certified mechanic who replaced the power steering unit with an aftermarket part. Approximately one year later, while driving approximately 40 MPH when the failure reoccurred. The contact managed to slightly loosen the steering wheel, however, while continuing to drive, the steering wheel would continue to stiffen causing them to have to aggressively maneuver the steering wheel. The same warning lights had illuminated. After the vehicle was driven home, the steering wheel completely seized. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired a second time. The manufacturer was made aware of the failure and filed a case. The failure mileage was unknown.

There is a lot fuel- fumes/odor entering the cab of the vehicle when exceling the speed.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle jerked while shifting into gear. The contact stated that upon shifting to drive(D) on several occasions, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission was replaced. Additionally, the contact stated while driving 25 MPH, the vehicle shuddered, overheated, and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence, where a mobile independent mechanic diagnosed that the head gasket was blown. The vehicle was not repaired. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to the dealer, and plastic strips were used to provide a temporary repair. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the parts for the recall repair would be available. The failure mileage was 112,000.

The contact owns a 2016 Ford Explorer. The contact’s spouse stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was not able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the link shaft bracket had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 20V692000 (Power Train). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 157,627.

There has been an ongoing issue with my vehicle since it was last taken to service for a recall. The transmission has premature failure. I have had the entire vehicle powertrain fluids changed and nothing has helped. My boyfriend has been driving the vehicle and will not let me drive it anymore because it is unsafe. The transmission has torque converter issues. It has got stuck in second gear and when we went to pull out into traffic it would not move and we nearly got T-Boned. That happened while I was with him and I'm afraid to use it. He has to drive it to work because I have his vehicle and he wants me and my daughter to be safe. He says its downshifting hard when slowing down. It will downshift hard and loose power when trying to speed up on the interstate or while trying to get on the interstate. It shifts hard into reverse and is delayed shifting. Its lost power due to the transmission slipping. There has never been any check engine lights come on. Ford will do absolutely nothing about it. The vehicle has around 62,000 miles on it now and its gotten worse and is going to cause an accident or kill someone. I have called ford several times and they don't seem to care. They want me to go have it fixed and pay for it. I don't have that kind of money and I should not have to pay for there problem. Its a known issue I found out by searching online, even lawsuits. They need to recall these transmissions and fix the issue with them before someone is killed. If there hasn't alr

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While exiting the vehicle, the contact noticed that the exterior A-pillar trim was missing. The contact stated that water was entering the vehicle through the front windshield after it rained, soaking the driver's side compartment and front passenger's side floor. Additionally, the vehicle made an abnormal slushing sound while driving. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

One of the Pilar (passenger side )flew off

I have an open recall. I received the letter in Feb of this year. It is now Dec... Everytime I call the dealership, I get put on hold with no resolution. The recall states that parts will be available late 2024. I would say it's late 2024... when will this issue get rectified? The part has been off since March. I have noticed some leaking condensation/water recently on the inside of the front windshield. Thank you for your help in this matter. Respectfully, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, the check engine warning light illuminated after the failure had occurred. The vehicle was driven to the shoulder of the road. The contact stated that when the vehicle was parked, the engine seized. The contact inspected the vehicle and noticed there was water from the water pump on the ground underneath the vehicle. The contact drove the vehicle to a nearby auto parts store. The contact was informed that the failure might be due to the coolant pump failure. The technician refilled the coolant reservoir with water. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000. The VIN was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

As I was driving the vehicle the airbags deployed without a collision. I was in the car with my wife and 2 month old son. Had we been going full speed it could've been much worse than it was. The vehicle is available for inspection upon request. The car has not been inspected in any way. The insurance company is currently attempting to deny the claim based on pictures alone. There were no warning lamps prior to the airbag deployment regarding the airbags. We did not hit another car. I was able to stop the car in the middle of the onramp.

The contact owns a 2016 Ford Explorer. The contact stated while the contact's wife was driving at 70 MPH, the passenger front windshield trim detached and flew off. The vehicle was driven to the shoulder of the road. In addition, the driver's side windshield trim was detached. The vehicle was taken to the dealer where it was diagnosed with a fractured passenger's side windshield trim, however the contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 34V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, the Exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 98,250. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 55 MPH exiting a residential area. The front wheel axle came apart. The contact's husband removed the shocks. The contact was able to drive the vehicle to her residence. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17E048000 (Wheels, Suspension). The contact called the local dealer, who confirmed there were no associated recalls. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 220,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while diving on several occasions at various speeds, he and his wife observed an abnormal sound coming from the windshield. On one occasion, the contact’s wife observed that the hard rubber had detached and was flopping against the window. The contact stated that the vehicle was inspected, and he became aware that the A-pillar trims were missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that on three separate occasions, while driving, the A-pillar trim had detached from the vehicle. The contact stated that the detached trim piece had damaged other vehicles. The vehicle was taken to a dealer and the trim pieces were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.