2014 Ford Explorer complaints

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A EXTERIOR A-PILLAR APPLIQUE MOLDING INSPECTION CAUSE: . 24S02 EXTERIOR A-PILLAR APPLIQUE MOLDING INSPECTION 854019 W 0.00 0.00 0.00 FC: PART#: COUNT: 0 0 TPARTS CLAIM TYPE: AUTH CODE: 854019 0 0 TLABOR 146072 parts ordered

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle had experienced hard start-ups, and the engine was revving high while idling, with the check engine warning light remaining illuminated. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that the timing chain, crankshaft, and cam shaft sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 84,000.

When turn left or right the steering did not want to turn right away, and when it did it was sudden release.

The contact owns a 2014 Ford Explorer. The contact stated while driving 55 MPH, the vehicle was lost power steering functionality. The message "Steering Fault" was displayed. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the electric power steering gearbox had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the vehicle was out of warranty. The failure mileage was approximately 106,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The contact heard an abnormal sound and after arriving to the residence, her husband noticed that the A-pillar trim was missing. The local independent mechanic was contacted and replaced the A-pillar trim. The contact stated that on another occasion, while driving 75 MPH, the passenger’s trim loosened and detached. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Exterior A-Pillar Trims were recalled on January 19,2024 due to a safety risk for other road users increasing the risk of a crash if the trim parts detached while driving. Manufacturer recall number is 24S02. NHTSA recall number is 24V031. The local Ford dealer scheduled an appointment on 9/30/2024 for what they said was a fix, however the techs conducted a test and stated the trim parts failed but they were unable to fix on that date as Ford only sends them approximately 2 sets per month and they would let me know when they had mine in to fix. On June 1, 2025 I contacted the local Ford dealer inquiring about the replacement trim parts. The service department stated they do not have any and were still waiting for the manufacturer to provide them. The technicians laughed about the problem and denied they were a safety issue if they detached while driving and would not cause a problem for other drivers. They suggested "ripping" them off if I was concerned.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon entering the vehicle after a stormy rain, the contact noticed that rainwater had leaked inside the vehicle through an unknown windshield exterior A-pillar trim seal. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

The rear safety camera fails to appear in the dash. Car says unable to connect or display. Sometimes works, mostly does not. Ford dealer wants to charge $800 to fix. As this is a vehicle safety feature, I believe it is a failure similar to the latest recall by Ford

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the steering wheel was stiff. The vehicle was taken to the dealer where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,564.

A frame pieces have detached and were flapping/ flying onto the highway. We are now missing both sides of A Frame pieces and replacements for the recall are not available.

The contact owns a 2014 Ford Explorer. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure limited driving visibility, preventing the driver from safely operating the vehicle. The contact stated that on a separate occasion, while driving at slow speeds, the contact was almost involved in two slow speed parking lot crashes. The contact was able to stop the vehicle before the crashes. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.

My vehicle has dual A/C , front and rear. The rear A/C can only be turned on from the touchscreen. My touchscreen went out about a week ago. I called the dealer to ask if there was another way to turn on the rear A/C and the answer was no. I asked what I had to do and the answer was to schedule an appointment so they could check it but I was going to get charged. I live in deep south Texas and it gets very hot down here. The rear A/C is a must. I don't think it's right that i have to spend thousands of dollars to replace my touchscreen just to be able to turn on my rear A/C unit. My passengers have been feeling lightheaded when riding in the back seats without A/C. Ford needs to put a button apart from the touchscreen to turn the rear A/C on and off.

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trim had blown off the vehicle. The vehicle was not repaired. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side trim detached and flew off the vehicle. The vehicle was taken to the dealer and the contact was informed that parts for the recall repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford F-150. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that they had been involved in two low-speed, parking lot accidents. The contact stated that no injuries were reported in either incident. Unknown if a police report was filed. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was approximately 50,000.

The contact owns a 2014 Ford Explorer. The contact stated that the back over prevention camera failed to operate as needed while the vehicle was shifted into reverse, and the image displayed was distorted. The contact stated that over time the failure worsened, and the screen went blank. The vehicle was taken to a dealer where the vehicle was kept for three days for the repair. The contact went back to retrieve the vehicle and was informed that the part needed to repair the vehicle was unavailable and that the vehicle could not be repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The vehicle was not repaired. The failure mileage was unknown.

Pillar on recall has come off on left side. In traffic a dangerous near miss to car behind us on interstate. One year of recall with no replacement parts. Other pillar is loose and will come off if not replaced. Cost to repair first pillar over $600. Ford has made NO progress in getting parts for this recall for almost 2 years

I was driving my explorer in a residential area when my power steering assist went out, causing me to not be able to control the steering wheel. I had 3 passengers in the vehicle at the time. I came close to crashing into a ditch but was able to stop the vehicle. It terrified me and my passengers. I struggled to steer it to a restaurant parking lot. After my power steering stopped working, and alarm went off on the dash and said "steering assist fault" needs serviced. I had the explorer towed to AschenBach Ford in Wytheville, Virginia. The Ford service department said that the bar and all electrical steering needs replaced. There was a recall for some 2014 Ford Explorers with this same problem but my VIN is not apart of those recalls and I feel it should have been because that's what happened to my vehicle. It's recalls 14S06/14V-286.

The contact owns a 2014 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the second-row seat belt inflator sensor needed to be cleaned. The vehicle was repaired but the failure reoccurred approximately one year later. The vehicle was then taken to an independent mechanic where a diagnostic test retrieved DTC: B141B-13. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, an unknown windshield exterior A-Pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side A-pillar trim blew off the vehicle. The contact lost the passenger’s side A-pillar trim a year ago. The contact called a dealer and was advised that parts were not yet available. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

Noticing a problem with the steering and wheel suspension that is affecting other Ford explorers between 2018 and 2025. Engine oil blow by. Causing oil to leak and ending up under the carriage and on the back of the vehicle. Rear camera problems.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Problem with sunroof leaking. had car 11 years, at dealership 5 times water coming in from headliner soaking all electrical...radio, AC/heater, sunroof controls. Currently, sunroof is open and will not close. Repair 2017, 2018, 2019, 2020 and today 5-9-25

The contact owns a 2014 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist disabled warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

Ford is recalling vehicles going back as far as 2015 for rear camera issues. We have a 2014 Explorer that has also had the camera go bad recently. on/off intermittently like something loose somewhere (like the descriptions of the current recall). Adding this in case there's others and their recall needs to be expanded. Ford wants $200 just to "look" what might be wrong. The date below is just when it started approximately.

This recall for the trim was issued January 2024, stating the parts would be available in the 2nd quarter of 2024. We are almost at the 3rd quarter of 2025 and still no parts have been released from Ford. They are essentially saying, they acknowledge the issue, and will fix it- but maybe never.,

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated the steering wheel had seized. The contact stated that the failure had occurred while turning and almost caused a crash. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electronic steering rack. The contact was informed that the electronic steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed, and the contact was informed that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); but the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 165,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The local dealer was notified of the failure. The failure mileage was 65,000. VIN tool confirms parts not available.

ABS module. Indicater lights on ,tracktion control not on, warning lights to check brakes ABS systems. Ford cannot get parts to repair. Ford dealer cannot repair Leaving no brake assistance

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 56 MPH, the trim around the windshield on the driver's side started to detach. The dealer was contacted, and an appointment was scheduled; however, parts were not yet available. A second dealer was contacted, De Paula Ford (799 Central Ave, Albany, NY 12206), who confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I have been trying to get our car repaired for a year now. As of Nov 2024, I was told by 2) ford dealers they expected the parts soon. We have taken the car to these dealers, had pictures taken, and the issue confirmed. Getting it repaired is a whole different matter and we keep getting brushed off, being told "they are trying to source the parts". The pillar trim is loose & rattling, and ready to fly off the car. We have been extremely patient and accepting of the delay, but now believe we aren't going to see this issue resolved.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Both A Pilar Trim pieces are currently loose on my 2014 Ford Explorer. This is now a recall from Ford as of February 2024 from the notice I received in the mail. I have been trying to have these trim pieces replaced on my car since March of 2024 but the part has not been available. Prior to this recall, this piece has already been repaired on my car once on August 4, 2020. The trim piece flew off my car on the freeway and luckily didn't hit anyone on the road. I would like to get these recall A Pilar trim pieces repaired ASAP because this is a safety issue as it can and will fly off and potentially damage another vehicle, person or cause an accident. REFERENCE TO NHTSA Safety Recall 24V031

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had detached and was flapping against the windshield while driving. The contact manually pulled and separated the windshield trim from the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,568. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The A-pillar trim piece on the passenger side became unattached from the vehicle and flew off at approximately 55 mph. With no remedy still identified, what is my recourse?

The contact owns a 2014 Ford Explorer. The contact stated that while driving 70 MPH, the front driver's side windshield A-pillar trim detached. Upon inspection of the vehicle, the contact noticed that the front passenger's side windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side windshield trims detached. The dealer inspected the vehicle; however, the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.

Recalled part flew off car while on the freeway.

2014 Ford Explorer Recall 2024-01-23 NHTSA#24V031 Recall: #24S02 Exterior-A-Pillar Appliqué Molding Inspection-Remedy Not Available. Please expedite due to at risk - safety concerns. Please contact me as soon as possible when remedy becomes available. [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim had started to detach on the driver's side of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 77,000. VIN tool confirms parts not available.