Page 20 of 23 · complaints 951–1,000 of 1,131

2003 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Engine and Engine Cooling › Engine
Filed Jan 18, 200517,000 milesMI

VEHICLE LOSES POWER WHILE DRIVING. THE CHECK ENGINE LIGHT COMES ON. OWNER HAS TAKEN THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM. OWNER HAS ALSO CONTACTED THE MANUFACTURER WHO HAS BEEN OF NO HELP EITHER. PROVIDE FURTHER DETAILS. *JB

Power Train › Manual Transmission
Filed Jan 16, 20054,700 milesNJ

I BOUGHT A 2003 EXPLORER NEW FROM THE DEALER AND EVER SINCE I HAD THIS VEHICLE IT HAS CLUNKED INTO GEAR FROM PARK TO DRIVE, FROM REVERSE TO DRIVE, AND SOMETIMES WHEN I AM PARKED AND PUT IT IN REVERSE TO PULL OUT OF THE SPOT IT LUNGES BACK FOR NO REASON. I AM AFRAID TO EVEN PARALLEL PARK NOT KNOWING IF IT WILL GO AND LUNGE BACK AND HIT THE CAR BEHIND ME. I HAVE HAD IT TO THE DEALER APPROX. 9 TIMES FOR THE TRANS AND THEY CANT SEEM TO FIX IT. THEY KEEP PULLING AT STRINGS AND CHANGING PARTS AND TRYING TO FIX THE PROBLEM BUT IT HAS NOT BEEN FIXED YET. THIS WAS 1 YEAR AGO AND I AM STILL HAVING THE SAME PROBLEM, THE VEHICLE HAS BEEN HAVING MORE PROBLEMS AS THE YEAR WENT ON AND I CONTINUE TO TAKE IT BACK TO THE DEALER BUT THEY STILL CANT SEEM TO FIX IT. IT STARTED 10/2003 AND THIS IS 1/2005 AND STILL NOT FIXED... *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 16, 2005260,000 milesFL

ABS LIGHT HAS BEEN ACTIVATED TWICE. I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP. THE DEALERSHIP HAS REPLACED BOTH REAR ABS SENSORS ON THE VEHICLE. *NM

Tires › Tread/Belt
Filed Jan 14, 2005FL

THE VEHICLE STARTED VIBRATING WITHOUT WARNING THE DRIVER WAS ABLE TO PULL OVER. THE DRIVER NOTICED THE RIGHT SIDE TIRE TREAD SEPARATED FROM THE WHEEL. THE DRIVER WAS ABLE TO CHANGE THE TIRE. THE TIRE WAS A GOODYEAR . PLEASE PROVIDE ADDITIONAL INFORMATION ON THE SERIAL AND DOT NUMBER. *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 10, 200520,000 milesFL

CONSUMER WAS UNABLE TO HAVE THE LIFTGATE BRACKET REPAIRED SINCE NO PARTS WERE DELIVERED TO THE DEALER SINCE RECEIPT OF NHTSA RECALL 04V442000. *AK....CONSUMER WAS ADVISED NOT TO USE TAILGATE WINDOW. HOWEVER THE REMOTE OPERATED WINDOW WAS ONE OF THE REASONS FOR PURCHASING THE FORD EXPLORER. CONSUMER COMPLAINED THAT TO WAIT FOUR MONTHS FOR REPAIRS WAS RADICULOUS. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 6, 200527,000 milesCA

THE RIGHT HINGES ATTACHED TO THE VEHICLE BODY AND THE LIFTGATE BROKE. DEALER WAS NOTIFIED. CONSUMER WAS WAITING FOR THE PART SINCE SEPTEMBER, AND NO PART WAS AVAILABLE. CONSUMER WAS CONCERNED THAT THE LIFTGATE MAY FALL UNEXPECTEDLY AND CAUSE SEVERE INJURIES TO SOMEONE WHEN OPENED.*AK

Structure
Filed Jan 5, 200520,000 milesTX

WHILE AT A STOP, THE FRAME SEPARATED WHICH CAUSED THE REAR HATCH BACK WINDOW TO SHATTER. PLEASE PROVIDE MORE INFORMATION. *JB FORD MOTOR COMPANY NOTIFIED. BACK PORTION OF THE DOOR SEPARATED WHEN THE WINDSHIELD EXPLODED. *TC

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 5, 2005MO

CONSUMER HAS BEEN WAITING FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS REPAIR SINCE OCTOBER. CONSUMER CONTACTED FORD SEVERAL TIMES, AND WAS TOLD THE PARTS HAVE NOT COME IN. ALSO, WHILE DRIVING AND UPON DEPRESSING THE ACCELERATOR PEDAL AND RELEASING FOOT OFF IT VEHICLE SURGED FORWARD. *AK RECALL CAMPAIGN *TC

Seat Belts › Front › Retractor
Filed Jan 5, 200550 milesVA

REF: ODI ID NUMBER : 10016221. I HAVE THE SAME PROBLEM WITH MY 2003 EXPLORER AS THE REFERENCED PROBLEM. WHEN I GET OUT OF THE DRIVER'S SEAT, THE SEAT BELT DOES NOT FULLY RETRACT. UNLESS I PHYSICALLY "THROW" THE EXCESS BACK INTO THE VEHICLE, THE DOOR GETS SHUT ON THE BELT. I HAD TO HAVE THE PLASTIC BUTTON ON THE BELT REPLACED BECAUSE THE DOOR BROKE THE ORIGINAL ONE.*AK

Seat Belts › Front › Retractor
Filed Jan 4, 200543,000 milesPA

THE FRONT DRIVER'S SEAT BELT WILL NOT RETRACT BACK, AND THE SEAT BELT WOULD BE TO LOOSE FOR THE CONSUMER TO WEAR. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Dec 28, 2004NC

RECEIVED RECALL NOTICE FOR HINGES ON REAR WINDOW OF HATCH AND WAS ADVISED NOT TO OPEN UNTIL HINGES WERE REPLACED, WHICH WE DID NOT. NOTICED THE FIBER GLASS UNDER THE WINDOW CRACKED FROM THE WINDOW TO BOTTOM OF WHERE WINDOW LIFTS. TOOK TO FORD DEALER AND SERVICE WRITER SAID THE FIBER GLASS WAS NOT COVERED UNDER RECALL BUT HE FELT THE CRACK WAS A RESULT OF HINGE FAILURE. HE OPENED THE REAR WINDOW ON THE HATCH AND WAS UNABLE TO CLOSE IT. THE DEALER HAD TO REPLACE THE HINGES BEFORE WE COULD DRIVE THE VEHICLE. THE SERVICE WRITER HAS SENT A REQUEST FOR FORD TO REPAIR THE FIBER GLASS UNDER THE GLASS BUT DON'T KNOW IF THEY WILL. I AM CONVINCED THIS DAMAGE IS A DIRECT RESULT OF THE DEFECTIVE HINGE AND FEEL THAT FORD SHOULD REPAIR MY VEHICLE. *JB

Wheels › Lugs/Nuts/Bolts/Studs
Filed Dec 24, 2004IL

WHEELS STUDS (LUG NUTS) KEEP BREAKING. I HAVE REPLACE 4 DIFFERENT WHEELS STUDS WITHIN THE LAST YEAR AND A HALF. THEY EITHER BREAK WHEN TAKING A TIRE OFF OR WHILE TRAVELING. I REPLACED THOSE WHEEL STUDS THAT I NOTICED MISSING OR WHEN HAVING A TIRE REPAIRED.*AK

Structure › Body › Hatchback/Liftgate
Filed Dec 22, 2004FL

THE CONSUMER HEARD A WIND NOISE COMING FROM THE REAR OF THE VEHICLE WHEN BEING DRIVEN, THEN SUDDENLY THE LIFTGATE OPENED BY ITSELF. *JB *AK

Structure › Body › Door › Hinge and Attachments1 injured
Filed Dec 20, 2004PA

ON DECEMBER, 11, 2004, MY 10 YEAR OLD SON WENT TO OPEN THE BACK HATCH OF OUR 2003 FORD EXPLORER. ON TRYING TO CLOSE THE HATCH, THE LEFT HINGE HOLDING THE GLASS PART BROKE, DROPPING THE GLASS BUT HELD ONTO BY MY SON. ON TRYING TO PLACE THE GLASS IN A SECURE POSITION TO DRIVE THE VEHICLE BACK HOME, THE GLASS EXPLODED AND LACERATED MY OLDER SON'S EYE WHO WAS HELPING TO TRY AND CORRECT THE ISSUE. THE TEAR TO HIS UPPER EYELID WAS EXTENSIVE ENOUGH TO REQUIRE A HOSPITAL VISIT AND 7 STITCHES. FORD IS NOW GIVING ME THE RUN AROUND THAT I WOULD NOT EXPECT ESPECIALLY SINCE MY COMPLAINT IS BASED ON A FAULTY HINGE (RECALLED BUT IN SUPPLY LIMBO), BROKEN GLASS AND AN INJURY TO A MINOR. ALL I WANTED WAS THE CAR TO BE FIXED AND SECURE A LONER CAR. UNBELIEVEABLE THAT THEY WILL NOT TAKE RESPONSIBILITY.*AK

Engine and Engine Cooling › Engine
Filed Dec 18, 200420,000 milesFL

I'VE HAD TWO SEPARATE INCIDENTS WHERE MY 2003 FORD EXPLORER STALLED IN THE MIDDLE OF HEAVY TRAFFIC. I'M TAKING IT IN FOR SERVICE ON MONDAY THE 20TH. *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Dec 15, 2004MI

RCALL 04V442000 CONCERNING REAR LIFTGATE GLASS: CONSUMER WAS UNABLE TO GET THIS RECALL HONORED BY THE DEALER BECAUSE NO PARTS WERE AVAILABLE.*AK

Visibility › Windshield Wiper/Washer
Filed Dec 13, 200410,000 milesNY

DURING COLD / SNOW WEATHER WINDSHIELD WIPERS WOULD NOT WIPE THE FRONT WINDSHIELD PROPERLY. THIS CAUSED THE WINDSHIELD WIPERS TO FREEZE AGAINST THE FRONT WINDSHIELD, RESULTING IN POOR VISIBILITY. THE DEALER WAS NOTIFIED.*AK

Visibility › Glass, Side/Rear
Filed Dec 10, 200416,100 milesPA

A CONSUMER SAFETY CAMPAIGN 04520 WAS RECEIVED FOR THE REAR GLASS FALLING OUT OR CRACKING. CONSUMER TOOK VEHICLE FOR AN OIL CHANGE AND THE DEALER DID NOT HAVE THE PART FOR THE VEHICLE. CONSUMER WAS CONCERNED THAT SOMEONE WILL BE INJURED, AND HE WILL BE LIABLE FOR THE INJURIES. MANUFACTURER STATED NO PARTS HAVE ARRIVED YET. *AK

Power Train › Clutch Assembly
Filed Dec 7, 200448,000 milesTX

I AM THE OWNER OF A 2003 FORD EXPLORER. I HAD PROBLEMS WITH MY TRANSMISSION ENGAGING PROPERLY AND THE TRANSMISSION MAKING A LOUD NOISE WHEN SHIFTING FROM PARK TO REVERSE WHETHER THE VEHICLE WAS HOT OR COLD. THE TRANSMISSION DID THIS INTERMITENTLY FOR A WEEK OR SO UNTIL I TOOK IT INTO A DEALERSHIP FOR REPAIR. THEY SAID NOTHING WAS WRONG. I DROVE IT FOR ANOTHER WEEK WITH THE SAME PROBLEMS. THE VEHICLE WOULD LURCH IN MID-ACCELERATION AT ANY SPEED AND WOULD LUNGE WHEN COMING TO A STOP LEAVING ME NEVER KNOWING WHEN I MIGHT STOP ON THE FREEWAY OR RUN INTO THE BACK OF SOMEBODY. THE NEXT TIME I TOOK IT IN THEY SAID IT WAS THE CLUTCH PACK THAT FAILED AND THE REPAIR COST ME $1,131.00. THE REPAIR CONSISTED OF REMOVING THE TRANSMISSION, OPENING IT UP AND REPLACING THE PARTS AND THEN RE-INSTALLING THE TRANSMISSION. I HAVE READ A SERVICE BULLETIN RECENTLY FROM FORD MOTOR COMPANY SAYING THAT THESE PROBLEMS HAVE BEEN REPORTED IN 2004 FORD EXPLORERS AND MERCURY MOUNTAINEERS. THEY ARE SAYING THAT THEY WILL BE FIXED FOR FREE. I HAVE A 2003 FORD EXPLORER AND I AM NOT AWARE OF THE TWO MODEL YEARS BEING MECHANICALLY DISSIMILAR. I WANT IT KNOWN THAT THE 2003 EXPLORERS ARE SUFFERING THE SAME PROBLEMS, WHICH IS WHY I AM REGISTERING THE COMPLAINT.*AK

Power Train › Automatic Transmission
Filed Dec 3, 2004OH

WE HAVE A 2003 FORD EXPLORER-WHEN YOU SHIFT FROM REVERSE TO DRIVE-LIKE BACKING OUT OF A DRIVEWAY AND THEN PUTTING INTO DRIVE VEHICLE DOESNT MOVE FOR A WHILE-IF YOU TRY TO GIVE IT GAS ENGINE REVS UP AND THEN SLAMS INTO DRIVE--IN THE MEANTIME YOU ARE WONDERING IF THE CAR COMING AROUND THE CORNER IS GOING TO REAR END YOU AND CAUSE INJURY TO YOUR FAMILY AND DAMAGE TO YOUR VEHICLE--BEEN IN THE SHOP SEVERAL TIMES-PUT SEVERAL PARTS IN TRANS STILL THE SAME. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Dec 2, 2004TX

CONSUMER WAS WAITING THREE MONTHS FOR RECALL 04V442000 CONCERNING LIFTGATE PARTS TO COME IN. HE CONTACTED FORD MANUFACTURER, AND WAS TOLD THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. CONSUMER WAS VERY CONCERNED. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Dec 1, 2004OH

CONSUMER HAS BEEN WAITING FOR THE REPAIR PARTS TO COME IN FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS FOR FOUR MONTHS. WAS TOLD THE PARTS SHOULD HAVE BEEN HERE LATE NOVEMBER. HOWEVER, THE PARTS WERE NOT HERE, AND THE PROBLEM RECURRED. *AK

Structure › Body › Tailgate › Hinge and Attachments
Filed Dec 1, 2004CA

CONSUMER RECEIVED MANUFACTURER'S RECALL 04007,NHTSA RECALL 04V129000 CONCERNING TAILGATE CABLES. NO PARTS WERE AVAILABLE.*AK. WINDOW PART OF TAILGATE COULD FALL DOWN AN DHURT CONSUMER IF HE WA SUSIN GIT TO LOAD GROCERIES. CONSUMER SUFFERS FROM ARTHRITIS IN HANDS AND FINGERS, AND USES THS WINDOW CONSTANTLY SINCE THE WHOLE TAILGATE IS TOO HEAVY TO CLOSE. WARNING INDICATED NOT TO USE THE WINDOW. *AK

Structure › Body › Tailgate
Filed Nov 30, 2004UT

CONSUMER RECEIVED MANUFACTURER'S RECALL 04007, NHTSA RECALL 04V129000 CONCERNING TAILGATE CABLES. NO PARTS WERE AVAILABLE.*AK

Suspension › Front › Wheel Bearing
Filed Nov 23, 200426,000 milesKY

A ROARING NOISE WAS COMING FROM THE FRONT OF MY 2003 EXPLORER AND AN INSPECTION AT THE DEALER CAME UP AS POOR TIRE WEAR. THE TIRES WERE ROTATED BUT THE NOISE NEVER WENT AWAY, IT WAS JUST SLIGHTLY QUIETED THEN BECAME PROGRESSIVELY LOUDER OVER THE PAST EIGHT MONTHS. I HAD IT INTO AN OIL CHANGE STATION AND A TIRE DEALER BEFORE TAKING IT BACK TO ANOTHER FORD DEALER AND WAS TOLD ON NOVEMBER 22,2004 THAT THE PROBLEM WAS A FRONT WHEEL BEARING GONE BAD. I NOW NEED THAT PART REPAIRED AND MY VEHICLE IS OUT OF WARRANTY. I HAVE NOT HAD THE WORK DONE YET BUT THE ESTIMATED REPAIR COST IS $400. I DO NOT FEEL THIS PART SHOULD BE IN NEED OF REPLACEMENT AT THIS TIME. THE VEHICLE IS LESS THAN TWO YEARS OLD. *JB

Electrical System
Filed Nov 22, 20044,000 milesNJ

THE VEHICLE WAS BRAND NEW AND THERE WAS RUSTING AROUND THE WINDSHIELD, THE POWER DOORS AND THE SEATS WERE NOT WORKING , THERE WAS A PROBLEM WITH THE CRUISE CONTROL AS WELL. *JB FIVE WINDSHIELDS HAD BEEN REPLACED DUE TO CONSTANT LEAKING INCLUDING THE MOON ROOF AND THE HEADLINER. THE POWER DOORS DID NOT WORK. WHEN IT WOULD RAIN, MANY ELECTRICAL PROBLEMS WOULD BE PRESENT. *SC

Power Train › Automatic Transmission
Filed Nov 19, 20049,000 milesNJ

2003 FORD EXPLORER----5 SECOND LAG, DELAYED ENGAGEMENT, HARSH JERKING MOVEMENT FROM REVERSE TO DRIVE TO REVERSE, AND A BANG CAN ALSO BE HEARD. SHUDDERING IS ALSO PREVALENT. POWER TRAIN MODULE WAS REFLASHED TO CORRECT PROBLEM. LAG CONDITION STILL IS PRESENT SOMETIMES. FIRST INCIDENT WAS ON APRIL 21, 2003, LATEST INCIDENT WAS IN MAY 2004.*AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 18, 200439,100 milesVA

AT 8000+ MILES IN JANUARY 2004, MY DRIVER'S SIDE SEAT HEATER BROKE. I TURNED THE CAR IN TO THE LOCAL DEALER SERVICE SHOP FOR REPAIR. SINCE THE VEHICLE WAS STILL UNDER WARRANTY THE DEALER REPLACED THE FAULTY COMPONENT, A SHORTED SWITCH. I USED THE SEAT HEATER FOR APPROXIMATELY TWO AND A HALF MORE MONTHS UNTIL IT GOT WARM. NOW IT'S NOVEMBER 2004 AND I WENT TO USE THE SEAT HEATER, AND AGAIN IT IS BROKEN. THE DEALER CONFIRMED THAT IT IS THE SAME PROBLEM THAT OCCURRED IN JANUARY. HOWEVER, SINCE I TRAVEL A LOT IN MY VEHICLE, IT IS NO LONGER UNDER WARRANTY AND THE PART'S WARRANTY HAS ALSO EXPIRED, 12 MONTH/12000 MILE. MY COMPLAINT IS THAT SINCE THE SAME PART BROKE WITH LIMITED USE, THE DEALER JUST TREATED THE SYMPTOM OF THE PROBLEM AND NOT THE CAUSE. BY REPLACING THE SWITCH, THEY DIDN'T FIND OUT EXACTLY WHAT CAUSED IT'S FAILURE AND THEREFORE DIDN'T FIX MY VEHICLE WHILE IT WAS UNDER WARRANTY. NOW THEY WANT TO CHARGE ME FOR FIXING THE SEAT HEATER AGAIN.*AK

Visibility › Power Window Devices and Controls
Filed Nov 15, 2004IL

GLASS IS LITERALLY HANGING FROM THE FRONT PASSANGER WINDOW FRAME. THIS IS RESULTING IN OBSTRUCTION OF VISION.

Air Bags › FrontalCrash5 injured1 killed
Filed Nov 13, 200430,000 milesVA

WHILE DRIVING ABOUT 50 MPH, THE OWNER WAS HIT FROM THE FRONT OF VEHICLE, INTO THE SIDE OF ANOTHER VEHICLE YET THE AIR BAGS FAILED TO DEPLOY. PROVIDE FURTHER DETAILS. *NM *TC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 9, 200422,000 milesGA

WHEN BRAKING BRAKE PEDAL WENT TO THE FLOOR, CAUSING EXTENDED STOPPING DISTANCE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK

Structure
Filed Nov 3, 20044,000 milesSC

THE WINDSHIELD, MOON ROOF AND HEADLINER WERE LEAKING. THE CONSUMER HAD THE WINDSHIELD REPLACED AT LEAST 5 TIMES. THE OWNER HAS BEEN CORRESPONDING WITH THE MANUFACTURER FOR SEVERAL MONTHS. OWNER IS ASKING FOR A NEW VEHICLE. *JB *SC

Power Train › Automatic Transmission
Filed Nov 2, 2004OK

2003 EXPLORER'S TRANSMISSION MADE A LOUD "POP" OR "WHUMP" SOUND WHILE DRIVING ABOUT 20-24 MPH. IT WAS INFREQUENT BUT ALARMING. *BF THE NOISE SEEMS TO BE OCCURRING WHEN THE VEHICLE SHIFTS GEARS. *NM *TC *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Oct 29, 2004MS

THE LIFTGATE WINDOW WOULD OPEN WHEN NO ONE WAS NEAR IT AND ON SEVERAL OCCASIONS THE VEHICLE WAS IN MOTION. BF THE CONSUMER RECEIVED THE LIFTGATE RECALL AND HOPES THAT THE REPAIR WILL ALSO REPAIR THE WINDOW. *NM CAMPAIGN ID NUMBER : 04V442000 *TC

Vehicle Speed Control › Cruise Control
Filed Oct 26, 200425,236 milesMI

WHEN BRAKING CRUISE CONTROL WOULD NOT DISENGAGE. DEALERSHIP REPAIRED THE PROBLEM, BUT CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK

Power Train › Driveline › Differential Unit
Filed Oct 24, 2004600 milesOR

AT 600 MINI WINDING IN REAR END DELER SAID DRIVE IT AND SEE IF IT GETS BETTER IT DID NOT SO AT AROUND 2000 MI DAMEROW FORD REPLACED ALL BEARINGS AND SEALS PROBLEM WORSE THEN BEFORE SEALS WENT OUT, AND HAD TO BE TOWED IN TO DAMEROW FORD REPLACED REAR END WITH TESTED REAREND SAME PROBLEM AT 2400 MI SAME PROBLEM AT APROX. 3000 MI LATER DAMROW REPLACED WITH ANOTHER SVT REAR EDN THIS WAS ALSO, TESTED AND AGAIN AT 19,000 MI AND AIT WAS REPLACED AT MACKENZIE FORD AT 25,000 MI IT WAS REPLACED AGAIN AND NOW IT HAS ABAD VIBRATION NOISE 40 TO 70 MI AND ABOVE AT 28,000 IT GOES BACK TOMMORROW WE WILL SEE WHAT IF NOTHING THEY CAN DO. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 21, 200423,000 milesGA

WHEN APPLYING THE BRAKES THE PEDAL PROCEEDED TO THE FLOOR WITHOUT WARNING. THE DEALER STATED THIS PROCEDURE WAS NORMAL. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

Service Brakes, Hydraulic
Filed Oct 20, 2004OH

WHILE STOPPED WITH FOOT ON BRAKE, THE BRAKE PEDAL WENT TO FLOOR WHEN APPLIED. *BF CONSUMER WAS TOLD THAT THE VEHICLE WAS FUNCTIONING PROPERLY. *TC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 19, 2004OH

THE ABS LIGHT COMES ON AND THERE IS NO ABS SAFTEY FEATURE. THIS IS HAPPENED 3 DIFFERENT TIMES. I TOOK MY CAR TO THE DEALER AND THEY SAID IT WAS THE REAR WHEEL SPEED SENSOR. IT HAS BEEN REPLACED 3 TIMES. THIS IS UNACCEPTABLE AND THEY SAID FORD RELEASED A NEW SENSOR THE 2ND TIME I WAS THERE AND I HAD THE PROBLEM AGAIN. WHAT IS FORD GOING TO DO, IF THE ABS FAILS AGAIN. I HAVE DRAFTED A COMPLAINT WITH FORD AND I AM AWAITING FOR A REPLY. THIS IS UNACCEPTABLE FOR THE SAME PROBLM 3 TIMES.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 19, 200423,300 milesTX

I WAS APPROACHING A STOP SIGN AND BEGAN TO BRAKE, WHEN THE BRAKE PEDAL STARTED TO MAKE A GRINDING NOISE AND THEN WENT ALL THE WAY TO THE FLOOR. I BEGAN TO PUMP THE BRAKE AND LUCKILY ENOUGH I STOPPED BEFORE ENTERING THE INTERSECTION. IF THERE WOULD HAVE BEEN A VEHICLE IN FRONT OF ME, I WOULD HAVE HIT THEM BECAUSE THE BRAKES WOULD NOT WORK. I CALLED THE FORD DEALERSHIP WHERE I PURCHASE THE EXPLORER AND THEY HAD ME CALL ROAD ASSISTANCE TO PICK UP MY VEHICLE. OF COURSE, THEY WERE NOT ABLE TO "DUPLICATE" THE PROBLEM. I WAS TOLD THAT THE ABS PROBABLY LOCKED UP BECAUSE THE STREET MAY HAVE BEEN WET, WHICH IT WAS NOT. THEN THEY SAID THAT MAYBE I WAS ON A GRAVEL OR DIRT ROAD, WHICH I WAS NOT. I WAS TOLD TO KEEP AN EYE ON IT AND IF IT HAPPENS AGAIN TO CALL ROADSIDE ASSISTANCE AND THEY WILL LOOK INTO IT AGAIN. IF THERE IS A NEXT TIME, I HOPE THERE WILL NOT BE ANYONE INJURED.

Engine and Engine Cooling › Engine
Filed Oct 15, 20049,127 milesAL

CONSUMER STATES THAT HE IS HAVING TROUBLE WITH HIS VEHICLE STARTING IN THE MORNING. WHILE DRIVING, THE VEHICLE STALLED. THE CONSUMER STATED HE HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES AND EACH TIME THEY REPLACE A CHIP. *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Oct 14, 200494,555 milesNY

THE GLASS BLEW OUT OF THE BACK REAR TRUNK WINDOW. AFTER GOING TO THE DEALER FOR REPAIR, THE MANUFACTURE STATED THERE WAS A RECALL, HOWEVER, THE CONSUMER WAS NEVER NOTIFIED. PLEASE PROVIDE INFORMATION. *JB

Suspension › Rear
Filed Oct 13, 20043,000 milesNY

THE REAR-END OF THE VEHICLE MADE A HUMMING NOISE WHEN TRAVELING BETWEEN 30 MPH AND 45 MPH. THE OWNER HAS TAKEN THE VEHICLE TO THE DEALER, AS WELL AS CONTACTED THE MANUFACTURER WHO WAS NOT DOING ANYTHING TO ASSIST THE CONSUMER. PROVIDE FURTHER DETAILS. *JB

Wheels
Filed Oct 13, 20044,000 milesMI

WHILE DRIVING, THE FRONT RIGHT WHEEL PINION DISENGAGED. *JB

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Oct 13, 2004FL

THE LIFT GATE SHEARED OFF THE HINGES WHILE PRESSING THE REMOTE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. THE MECHANIC INFORMED THE CONSUMER THE PARTS WERE NOT AVAILABLE AT THIS TIME. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

Vehicle Speed Control › Cruise Control
Filed Oct 8, 200411,200 milesWA

CRUISE CONTROL ACTS ERRATIC. SOMETIMES WORKS FINE, SOMETIMES WON'T WORK AT ALL, SOMETIMES SHUTS OFF BY ITSELF AND ON APPROXIMATELY FOUR OCCASIONS HAS ACCELERATED WILDLY ON ITS OWN WHEN ENGAGED. *NM

Air Bags
Filed Sep 22, 2004TN

I PURCHASED A NEW 2003 FORD EXPLORER AS A GIFT AND I NOTICED SEVERAL DAYS LATER, THAT THE PASSENGER SIDE AIR BAG COMPARTMENT HAD STARTED A SINKING , APPEARANCE IN THE COMPARTMENT AREA THAT HOLDS THE AIR BAG, IT WAS QUESTIONED AND I WAS TOLD IT WAS JUAT SETTLING. AS THE SINKING WORSEN, MONTHS DOWN THE ROAD, I QUESTIONED IT AGAIN, AND WAS TOLD THE SAME THING AGAIN. NOW THE AIR BAG COMPARTMENT HAS STARTED SINKING BADLY AND THE COMPARTMENT IS NOW BUDGING OUT TO THE POINT WHERE YOU CAN PUT ALL YOUR FINGERS UNDER AND IN IT. THE BAG CAN DEPLOY AT ANY TIME NOW. IF THIS SHOULD HAPPEN ALL OF A SUDDEN AND IT WILL, IT WILL CAUSE A TERRIBLE ACCIDENT, POSSIBLE DEATH IF THE SUDDEN FRIGHT CAUSE THE DRIVER TO GO OUT OF CONTROL. MY DAUGHTER SAID THE AIR BAG WAS BEGINNING TO FRIGHTEN HER AND SHE AGAIN ATTEMPTED TO ADDRESS THE ISSUE AT THE DEALERSHIP SERVICE DEPARTMENT IN WHICH THE VEHICLE WAS PURCHASED FROM, AGAIN SHE WAS TOLD IT WAS NOT COVERED UNDER WARRANTY, AND THAT THE CAUSE SEEM TO BE ELSEWHERE, YET IN FACT IF THE ISSUE HAD BEEN ADDRESSED WHEN I FIRST BROUGHT IT TO THEIR ATTENTION,IT WOULD HAVE BEEN COVERED. I HAVE CONTACTED FORD CORPORATION, AWAITING A RESOLUTION TO THIS PROBLEM. THIS IS A VERY SERIOUS PROBLEM THAT NEEDS TO BE TAKEN CARE OF IMMEDIATELY BEFORE AN ACCIDENT OR DEATH ARISES FROM THIS ISSUE.*AK

Electrical System
Filed Sep 15, 200413,000 milesCA

WHILE DRIVING AT ANY SPEED, ALL OF THE INDICATOR LIGHTS ILLUMINATED ON THE DASHBOARD. AS A RESULT, THE STEERING LOCKED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

Air Bags › FrontalCrash
Filed Sep 11, 2004CA

WIFE WAS INVOLVED IN A CRASH AND AIR BAGS DID NOT DEPLOY. QUESTION: ARE AIR BAGS SET TO DEPLOY DEPENDING ON IMPACT SPEED AND OR FORCE?*AK

Tires › Sidewall
Filed Sep 9, 2004VA

WHILE DRIVING A LOUD POPPING NOISE WAS HEARD FROM INSIDE OF THE VEHICLE. CONSUMER WAS ABLE TO PULL OVER AND NOTICED THAT THE PASSENGER'S FRONT TIRE SIDEWALL BLEW OUT. CONSUMER CALLED FOR ROAD SIDE ASSISTANCE TO CHANGE THE TIRE. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR A REPLACEMENT OF MICHELIN TIRE. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Ford Explorer → · Every Explorer year → · How the figures are calculated →