Page 10 of 23 · complaints 451–500 of 1,131

2003 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Structure › Body
Filed Apr 6, 2010102,300 milesNC

REAR APPLIQUE "REAR LIFTGATE PANEL" BELOW THE REAR WINDOW CRACKED IN HALF. NO IMPACT INVOLVED. *TR

Seat Belts
Filed Mar 26, 201010,000 milesMO

WATER RUNS DOWN FRONT PASSENGER SEATBELT APPERATUS, INSIDE THE CAR. WATER DAMAGE SEEN ON INTERIOR ROOF FROM WATER LEAKING INSIDE THE ROOF OF THE TRUCK.

Unknown or Other1 injured
Filed Mar 26, 201082,795 milesMO

CAR SUDDENLY LURCHES FORWARD AND ROCKS BACK AND FORTH. CAR WAS PARKED IN DRIVEWAY WHEN STARTED, IT SUDDENLY LURCHED FORWARD, ROCKING BACK AND FORTH LEAVING A BRUISE ACROSS MY SHIN FROM THE RUNNING BOARDS. TWO DAYS EARLIER, MY DAUGHTER CLOSED THE BACK HATCH WHICH CAUSED THE TRUCK TO LURCH BACK AND FORTH, LUCKILY, JUST BUMPING HER. THIS HAS HAPPENED NUMEROUS TIMES OVER THE PAST SEVERAL YEARS, EVEN THOUGH THE GEAR SHIFT WAS ALWAYS PROPERLY IN PARK WHEN IT HAPPENED.

Wheels
Filed Mar 23, 2010120,000 milesTX

WHILE DRIVING AT 20-30 MPH WHILE MAKING A LEFT TURN, AND AFTER HEARING A NOISE THAT SOUNDED LIKE A BLOW-OUT, THE RIGHT REAR PASSENGER TIRE WAS THROWN FROM THE VEHICLE, AFTER REVIEW OF THE VEHICLE, THE LUG BOLTS WERE ALL SEVERED FROM THE VEHICLE. NO DAMAGE TO THE RIM OR THE TIRE EXISTED

Structure › Body
Filed Mar 18, 2010FL

THE TRUNK, ON THE HALF PART KEEP ON CREAKING I REPLACE IT ONCE OUT OF PACKET COST BECAUSE FOR D DOESN'T WANT TO PAY FOR THE REPAIR. *TR

Power Train › Automatic Transmission
Filed Mar 16, 201067,000 milesTX

TRANSMISSION STARTED SLIPPING AND TAKING A LONG TIME GOING INTO GEAR AND JERKING INTO GEAR SINCE AROUND 67000 MILES. IT NOW HAS OVER 91000 MILES AND KEEPS GETTING WORSE. THE TRANSMISSION SHOP TOLD ME THAT THIS IS COMMON WITH THIS MODEL EXPLORER. *TR

Power Train › Automatic Transmission
Filed Mar 14, 2010104,900 milesIL

FORD 2003 EXPLORER OVERDRIVE LIGHT FLASHING AND SERVICE ENGINE SOON LIGHT ON. BROUGHT IN FOR SERVICE TO BE TOLD FORD HAS THIS PROBLEM BUT THEY'VE DONE NOTHING ABOUT IT. COULD BREAK DOWN ON STREET AND STRAND MOTORIST. NOW I HAVE TO REPLACE TRANSMISSION. I FEEL MY FAMILIES SAFETY WAS JEOPARDIZED BY FORDS NEGLECT. *TR

Structure › Body › Hatchback/Liftgate1 injured
Filed Mar 10, 201077,000 milesMA

I OWN A 2003 FORD EXPLORER AND WAS CLOSING THE WINDOW OF THE BACK HATCH WHEN THE REAR LIFT GATE HINGE FAILED AND BROKE AND THE WINDOW BECAME DISLODGED AND HIT ME IN THE HEAD. MY SON WAS STANDING NEXT TO ME AND THANKFULLY THE WINDOW DIDN'T FALL OUT COMPLETELY AND LAND ON HIM! I HAVE CONTACTED FORD AND THEY SAID THAT ALTHOUGH THERE WAS A RECALL FOR THIS VERY SAME PROBLEM, YOUR AGENCY DID NOT IDENTIFY MY VEHICLE AS BEING AFFECTED AND THEY WILL NOT REPAIR IT AT THEIR COST. AGAIN, THEY SAID IT WAS BECAUSE YOUR AGENCY DID NOT IDENTIFY MY VEHICLE AS BEING AFFECTED BY THIS DEFECT. AT THE PRESENT TIME, THE WINDOW IS HANGING BY THE STRUTS AND THE LEFT HINGE. FURTHER, I HAVE GONE ONLINE AND SEEN THAT MANY OTHER PEOPLE HAVE HAD THIS VERY SAME PROBLEM AND IT WAS NOT COVERED BY FORD'S RECALL. THIS IS A MAJOR SAFETY ISSUE AS THAT WINDOW COULD HAVE FALLEN OUT AND LANDED ON MY SON! THANKFULLY, I WAS NOT SERIOUSLY INJURED. I CAN'T BELIEVE THAT THIS HAS NOT BEEN RECALLED MORE EXTENSIVELY. I THINK IT IS REASONABLE TO EXPECT THAT A WINDOW OR A DOOR IS NOT GOING TO FALL OFF A HINGE AND POTENTIALLY CAUSE A SERIOUS INJURY. SAFETY IS A REASONABLE EXPECTATION! *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Mar 10, 201070,000 milesWA

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE THE CONTACT WAS CLOSING THE REAR LIFT GATE THE HINGE BROKE WITHOUT WARNING. PRIOR TO THE RECENT FAILURE THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE NHTSA CAMPAIGN ID #04V442000 (STRUCTURE: BODY: HATCHBACK/LIFT GATE: HINGE AND ATTACHMENTS) REPAIR WAS PERFORMED ON THE VEHICLE. THE REPAIR WAS INSUFFICIENT AND FAILED TO ADDRESS THE SAFETY DEFECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE THE DEALER REFUSED TO REPAIR THE VEHICLE FREE OF CHARGE. THE CURRENT AND FAILURE MILEAGES WERE 70,000.

Power Train › Automatic Transmission
Filed Mar 9, 201080,100 milesNJ

THE O/D LIGHT IS FLASHING ON THE DASHBOARD,SERVICE ENGINE LIGHT COMES ON AND WHEN I ACCELERATE THE TRANSMISSION SHIFTS ROUGH,FORD SAYS IT IS NOT A COMMON PROBLEM,BUT I HAVE VISITED SEVERAL SITES TODAY WITH COMPLAINTS FROM OTHER CONSUMERS,ALL MAKES,ALL MODELS OF FORD TRUCKS AND SUVS. I HAVE 2003 FORD EXPLORER .THE VEHICLE JUST WENT OVER 80,000 MILE. *TR

Service Brakes, Hydraulic
Filed Mar 9, 2010142,000 milesNJ

THE VEHICLE IS A 2003 FORD EXPLORER. HAS 142,000 MILES. HAD TIRE ROTATION AT 137,000 MILES IN JAN 2010. ON 3/6, WE DROVE 120 MI FROM HOME TO BALTIMORE, PARKED IN PARKING LOT FOR 6 HOURS. DROVE 50 MI TO TYSON'S CORNER VA, PARKED IN HOTEL PARKING LOT. ON 3/7, WE DROVE 15MI TO DAUGHTER'S HOME IN ARLINGTON. LEFT CAR THERE FOR 7 HOURS. DROVE BACK HOME ALONG ROUTES 66, 495 AND THEN 95. WENT ABOUT 60 MI WHEN I NOTICED THE STEERING WHEEL WAS SHAKING A BIT. KEPT DRIVING FOR MAYBE 5 MI BEFORE I HEARD A NOISE FROM THE FRONT END NEAR THE WHEELS. DECIDED TO PULL OFF THE HIGHWAY AND GET TO A SERVICE STATION TO CHECK TIRE PRESSURE. CHECKED TIRE PRESSURE AND BEGAN TO BACK OUT WHEN THE RIGHT FRONT WHEEL FELL OFF. THERE WAS ONLY 1 LUG STUD REMAINING THAT WAS BROKEN OFF ABOUT 1/2 " ABOVE THE BRAKE DRUM. THE OTHER 4 LUG STUDS WERE MISSING, AND SEEMED TO BE SHEERED OFF ABOUT 1/2" BELOW THE DRUM. THANKFULLY, THE WHEEL DID NOT FALL OFF ON ROUTE 95, ELSE WE AND, MOST LIKELY OTHERS, WOULD HAVE BEEN SERIOUSLY INJURED OR KILLED. I HAD THE CAR TOWED TO MY BODY SHOP, ALSO THE DEALERSHIP THAT I BOUGHT THE CAR FROM AND HAD THE TIRE ROTATION DONE. LOOKING AT SOME FORUMS, IT SEEMS LIKE THIS IS NOT THE FIRST/ONLY TIME THAT A FORD EXPLORER HAS LOST A TIRE BY BROKEN LUG STUDS DISAPPEARING. I WILL GET THE VEHICLE REPAIRED AND THEN WILL SELL THE VEHICLE. I WILL ALSO HAVE THE OTHER LUG POSTS INSPECTED, BUT WHO KNOWS IF ANYONE WILL SEE ANYTHING. I BELIEVE THAT THIS ISSUE WARRANTS FURTHER INVESTIGATION, IF NONE HAVE

Structure › Body
Filed Mar 4, 201050,000 milesGA

THE REAR LIFT GATE CRACKED DOWN THE CENTER. EVERY FORD EXPLORER LIFT GATE I SEE HAS A CRACK DOWN THE CENTER. THIS HAS TO BE A DEFECT IN THE GATE. THERE ARE JUST TOO MANY PEOPLE WITH THE SAME PROBLEMS. *TR

Fuel System, Gasoline
Filed Mar 2, 201074,042 milesWI

1. FUEL GAUGE JUST STOP WORKING AFTER REFILLING THE VEHICLE. 2. THE FAILURE JUST HAPPENED AND NOW IT DOES NOT DETECT GAS IN THE ENGINE. 3. THE FAILURE HAPPENED SHORTLY AFTER GETTING A NON-RELATED ITEM FIXED ON FEBRUARY 27, 2010. *TR

Structure › Body
Filed Feb 26, 201089,000 milesMD

I HAVE A 2003 FORD EXPLORER XLT WITH THE CRACK IN THE BACK PANEL NEXT TO THE EMBLEM. I CAME OUT TO MY CAR AND IT WAS CRACKED ALL THE WAY FROM THE WINDOW SEAL TO THE BOTTOM OF THE HATCH. I CALLED THE 800 NUMBER THAT FORD GAVE ME TO CALL AND THEY TOLD ME THERE IS NO RECALL AND THE PART. THERE ARE SEVERAL THOUSAND PEOPLE WITH THIS SAME COMPLAINT. THE LOCAL BODY SHOP TOLD ME THAT THE PROBLEM IS IN FORDS DESIGN OF THE PANEL. THEY HAVE ZERO REINFORCEMENT NEXT TO THE EMBLEM TO CLOSE THE DOOR WHICH IS RIGHT IN THE MIDDLE OF THE DOOR, WHERE NORMAL PEOPLE PUSH TO CLOSE IT. THIS MANUFACTURING DEFECT IN THE EXPLORERS FROM 02-03 IS VERY WELL KNOWN AND QUITE POSSIBLE OVER TIME COULD CAUSE A WEAKENING IN THE REAR WINDOW OF THE VEHICLE AND EVENTUALLY LOSE IT'S SUPPORT AND FALL. *TR

Structure › Body › Hatchback/Liftgate
Filed Feb 22, 201075,000 milesNC

TL-*THE 2003 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT PORTION ON THE LIFTGATE HAS CRACKED IN SEVERAL PLACES JUST UNDER THE GLASS. THE CONTACT FEELS THIS CAN BE A POTENTIAL SAFETY HAZARD BECAUSE THERE HAVE BEEN OTHER VEHICLES WHOSE REAR GLASS HAS BROKEN. THE FAILURE MILEAGE WAS 75000 AND THE CURRENT MILEAGE WAS 80000.

StructureCrash
Filed Feb 22, 201082,000 milesMT

I OWN A 2003 FORD EXPLORER. THE BACK HATCH BELOW THE WINDOW IS CRACKED. I'VE SEEN MANY WITH THE SAME DEFECT IN PARKING LOTS. ONE WOMAN I SPOKE WITH SAID HERS FLEW OFF INTO THE WINDSHIELD OF A MINIVAN & CAUSED AN ACCIDENT. I E-MAILED FORD MOTOR CO. THEY WILL NOT ISSUE A RECALL. THIS IS A SAFETY HAZARD AND WITH SO MANY VEHICLES SO EASILY FOUND IN PARKING LOTS WITH THE SAME DEFECT IS CONCERNING ME. I CAN'T AFFORD TO HAVE THIS FIXED RIGHT NOW WHAT DO YOU SUGGEST? *TR

Engine and Engine Cooling › Engine
Filed Feb 20, 201065,000 milesPA

I BOUGHT MY 2003 EXPLORER NEW. APPX. 2-3 YEARS AGO (DON'T HAVE EXACT DATE YET, STILL SEARCHING FOR INFO) IT WOULD SUDDENLY STALL AND SHUT OFF. THE RPM INDICATOR WOULD ALSO JUMP REALLY FAST. I TOOK IT TO THE DEALER AND THEY SAID IT WAS AN IDLE ISSUE AND "FIXED" IT. A FEW DAYS AGO, I NOTICED A SIMILAR ISSUE AND NEARLY CRASHED. AS I WAS ROUNDING A CORNER, THE VEHICLE SUDDENLY STALLED, THEREBY CAUSING MY POWER STEERING TO FAIL. I QUICKLY PUT THE CAR IN NEUTRAL, RESTARTED IT AND REGAINED STEERING, VERY NEARLY COLLIDING WITH A VEHICLE IN THE OPPOSITE DIRECTION. THE CAR SEEMED OKAY FOR A FEW DAYS, BUT THEN DID THE SAME THING AGAIN. TWO NEAR HEAD-ON COLLISIONS ARE TWO TOO MANY. I STOPPED USING THE VEHICLE AND HAD MY DEALER LOOK AT IT. THEY CALLED ME YESTERDAY AND TOLD ME IT WAS THE IDLE AIR CONTROL VALVE, WHICH WILL COST $332 TO REPLACE. I CHECKED ONLINE AND FOUND THAT THIS IS A KNOWN ISSUE (TSB 0335, FEB. OF 2003). I NEED THIS VEHICLE SO I WILL HAVE TO GET IT REPAIRED, BUT THINK FORD SHOULD TAKE SOME KIND OF RESPONSIBILITY FOR THE DEFECT. I HOPE IT DOESN'T TAKE SOMEONE HAVING A SERIOUS COLLISION DUE TO THE DEFECT FOR SOMETHING TO BE DONE. THANK YOU FOR ANYTHING YOU CAN DO. *TR

Power Train › Automatic Transmission
Filed Feb 19, 201079,000 milesPA

OVER DRIVE LIGHT IS BLINKING; TRANSMISSION IS REVVING HIGH.. ONLY HAS 79,000 ON IT! *TR

Wheels
Filed Jan 30, 201074,000 milesMI

I OWN A 2003 FORD EXPLORER XLS WITH ONLY 74500 MILES ON IT AND BOTH FRONT WHEEL BEARING ASSEMBLY HAVE GONE BAD. I KNOW THAT THESE WILL FALL OFF WHILE DRIVING CAUSING SERIOUS INJURIES. *TR

Vehicle Speed Control
Filed Jan 30, 201039,000 milesPA

WE OWN A 2003 FORD EXPLORER EDDIE BAUER - 4WD AT TIMES THE CRUISE CONTROL WILL EITHER WORK, NOT WORK AT ALL, WORK AFTER BEING WARMED UP, WORK AFTER SHUTTING THE MOTOR OFF AND RESTARTING, WORK WITH THE SPEED ACCELERATING CONTINUOUSLY AT DANGEROUS LEVELS, OR INDICATE IT IS WORKING BUT IS NOT. AFTER VIEWING SEVERAL SITES WHERE MANY OTHER OWNERS ARE HAVING THE SAME PROBLEM, WE WENT TO OUR DEALER. OUR DEALER REPLACED A DEFECTIVE DEACTIVATION PRESSURE SWITCH THAT CAUSED THE CRUISE CONTROL TO REACT ERRATICALLY. THEY USED IDS HOOK UP TO LOCATE PROBLEM AT A COST TO US OF $325.89. AFTER TALKING TO SOMEONE AT THE DEALERSHIP, IT BECAME APPARENT THIS IS NOT AN UNCOMMON PROBLEM, AND IT IS A DEFECTIVE PART THAT IS CAUSING A VERY DANGEROUS SITUATION TO OCCUR. THE DRIVER THAT DOES NOT DETECT THE INCREASING SPEED OR PANICS WHEN IT OCCURS COULD HAVE A SERIOUS OR DEADLY ACCIDENT. FORD SHOULD BE REQUIRED TO REPLACE THESE PARTS AT NO COST TO THE OWNERS AT NO COST, ESPECIALLY SINCE OUR VEHICLE HAS JUST 39,000 MILES ON IT. *TR

Power Train › Automatic Transmission
Filed Jan 28, 2010113,059 milesNY

2003 O/D LIGHT BLINKING, SERVICE ENGINE LIGHT SOON LIGHT TURNED ON. TRANSMISSION PROBLEMS DETECTED. LOTS OF FORDS TRANSMISSIONS SEEM TO HAVE FLAWS NEED TO FORCE A RECALL.*CW

Power Train › Automatic Transmission
Filed Jan 24, 201082,000 milesCT

2003 FORD EXPLORER XLT - OVERDRIVE LIGHT STARTING FLASHING AND NOW THE TRANSMISSION SLIPS WHEN SHIFTING FROM 1ST TO SECOND GEAR. ENGINE REVS TO 3200 RPMS AND MAKES A LOUD NOISE BEFORE FEATHERING THE GAS TO GET THE TRANSMISSION TO SHIFT INTO 2ND GEAR. VERTICAL CRACK IN FIBERGLASS TAILGATE PANEL JUST BELOW REAR WINDOW GLASS. NO IMPACT TO TAILGATE OCCURRED-CRACK JUST APPEARED. *TR

Structure › Body
Filed Jan 23, 201070,000 milesMA

2003 FORD EXPLORER , 70,000 MILES REAR LIFT GATE CRACKED IN MIDDLE SPLITTING OFF IN "Y" SHAPE THERE WAS NO IMPACT DONE TO MAKE THIS HAPPEN. HEARD LOUD POP TOLD THAT FORD WILL NOT DO ANYTHING & I WILL HAVE TO PAY OUT OF POCKET.*TR

Structure › Body › Hatchback/Liftgate
Filed Jan 21, 2010115,000 milesSC

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE THE CONTACT WAS EXAMINING THE VEHICLE SHE NOTICED THAT THERE WAS A LARGE CRACK ON THE PANEL UNDER THE REAR WINDOW. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 115,000.

Visibility
Filed Jan 21, 201054,000 milesUT

TEMPERATURE BLEND DOOR STARTS MAKING A CLICKING NOISE AND THEN THE HEATER STARTS PUTTING OUT COLD AIR. THE FRONT WINDOW DOESN'T DEFROST. NO HEAT IN THE FRONT OF THE VEHICLE WHEN TEMPERATURES OUTSIDE CAN REACH 0 DEGREES. THE AVERAGE COST TO REPAIR THE PART IS $734. *TR

Power Train › Automatic Transmission
Filed Jan 19, 201090,000 milesFL

2003 FORD EXPLORER "O/D OFF" LIGHT BLINKING. *TR

Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Jan 19, 2010MO

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. SHE STATED WHILE UTILIZING THE REAR LIFTGATE TO REMOVE ITEMS FROM THE TRUNK COMPARTMENT, THE REAR LIFTGATE FELL CAUSING THE GLASS TO SHATTER. THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS CONTACTED AND ALTHOUGH THE EXACT SAME FAILURE OF HER VEHICLE IS RELATED TO NHTSA CAMPAIGN ID NUMBER: 04V442000- STRUCTURE, STRUCTURE BODY, HATCHBACK/LIFTGATE, HINGE AND ATTACHMENTS AS A RESULT OF NHTSA ACTION NUMBER PE04045, HER VIN WAS NOT INCLUDED. NO REPAIRS WERE MADE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.

Suspension › Rear
Filed Jan 13, 2010140,000 milesNH

I SUGGEST YOU CHECK THE ONE URL SHOWN BELOW - THERE ARE OVER 400 EXAMPLES OF FORD SPRINGS FRACTURING BECAUSE OF A DEFECT IN THE SPRING MATERIAL. HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPRINGS.HTML I HAVE TWO BROKEN SPRINGS - I CALLED FORD TO ASK IF THEY WOULD FIX THE DEFECT OF COURSE THEY SAID NO WAY - NHTSA HAS NOT FORCED US TO DO A RECALL. *TR

Structure › Body › Hatchback/Liftgate
Filed Jan 13, 2010116,000 milesWV

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE LIFT GATE WHICH INCLUDES A PLASTIC PART JUST BELOW THE WINDOW. THE FORD MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS AND HE SHOULD CALL NHTSA. THE FAILURE MILEAGE WAS 116,000. UPDATED 2/26/10 *CN UPDATED 07/09/10.*JB

Power Train › Automatic Transmission
Filed Jan 13, 201070,596 milesMD

I OWN A 2003 FORD EXPLORER XLT AND THE O/D LIGHT CONSTANTLY BLINKS. THE TRANSMISSION IS SLUGGISH SHIFTING FROM 1ST TO 2ND AND MY CAR FAILED AN EMISSIONS INSPECTION DUE TO THIS PROBLEM. I HAVE READ HOW MANY OTHER PEOPLE HAVE HAD THIS VERY SAME PROBLEM EVEN AFTER A TRANSMISSION HAS BEEN REPAIRED OR REPLACED. HOPING THIS PROBLEM COULD BE RECALLED BECAUSE THIS IS TOO WIDE SPREAD FOR IT TO BE A CONSUMER ISSUE. *TR

Structure
Filed Jan 12, 201082,000 milesLA

THE PLASTIC APPLIQUE BELOW THE REAR WINDOW OF 2003 FORD EXPLORER CRACKED IN COLD WEATHER. THE VEHICLE WAS NOT IN MOTION. IT CRACKED WHEN THE REAR DEFROSTER CIRCUIT WAS ACTIVATED. INTERNET RESEARCH INDICATES THIS IS A WIDESPREAD PROBLEM, POSSIBLY AFFECTING 10-20% OF VEHICLES MANUFACTURED. IT IS CLEARLY A DESIGN PROBLEM. FORD, IN IT'S INFINITE WISDOM, GLUED THE LARGISH PLASTIC TRIM PIECE DIRECTLY TO THE REAR GLASS. IN COLD WEATHER, WHEN THE DRIVER ACTIVATES THE REAR DEFROSTER, THE GLASS EXPANDS AND THE PLASTIC TRIM PIECE, STILL EXPOSED TO THE COLD DOES NOT. THIS UNEQUAL THERMAL EXPANSION RESULTS IN THE PLASTIC APPLIQUE PIECE CRACKING. THIS IS A PROBLEM THAT SHOULD HAVE BEEN EASILY FORESEEN BY DESIGN ENGINEERS. IN TALKING WITH LOCAL FORD BODY REPAIR SHOPS, THE STAFF ADMITTED THAT THE ISSUE IS WIDESPREAD. THE REPAIR COSTS ABOUT $500. *TR

Structure › Body
Filed Jan 9, 201041,000 milesPA

MY 2003 FORD EXPLORER DEVELOPED A CRACK IN THE REAR APPLIQUE FROM THE BOTTOM OF THE GLASS TO THE LIFTGATE. AFTER CONTACTING MY DEALER, I WAS TOLD TO EMAIL FORD, AS THIS WAS A COMMON COMPLAINT. AFTER DOING SO, FORD TOLD ME THAT ALTHOUGH THAT ARE THOUSANDS OF OTHER COMPLAINTS ABOUT THIS OBVIOUS DEFECT IN THE VEHICLE, THERE ARE NO RECALLS FOR THIS PROBLEM. MOST OF THE PEOPLE HAVE PAID OUT OF POCKET FOR THE REPAIRS. THIS IS NOT POSSIBLE FOR ME. I AM NOT IN A POSITION TO DO SO. IF THE CRACK GETS WORSE, I WILL HAVE TO PUT IN A CLAIM TO OUR INSURANCE COMPANY. UPON GOING ONLINE AND GOOGLING FORD DEFECTS, THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS ONGOING PROBLEM WITH THE FORD VEHICLES. PLEASE LET ME KNOW, HOW TO GET A RECALL ON THIS. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 8, 2010104,000 milesDC

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFT GATE/APPLIQUE SPLIT DOWN THE MIDDLE WHICH CAUSED WATER TO ENTER THE VEHICLE, ALSO KNOWN AS A CRACKING FRACTURE OF THE PANEL. RECALL NUMBER 04V442000, STRUCTURE, BODY, HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS IS RELATED TO THE FAILURE; HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT EXPECTS THE MANUFACTURER TO BE RESPONSIBLE FOR THE REPAIRS SINCE THERE IS AN EXISTING RECALL. THE FAILURE MILEAGE WAS 104,000. UPDATED 01/12/10 *BF UPDATED 01/15/10.*JB

Structure › Body
Filed Jan 4, 201093,000 milesNC

LIFTGATE GLASS APPLIQUE DAMAGED/CRACKED - SERVICE PROCEDURE. *TR

Structure › Body › Hatchback/Liftgate
Filed Dec 28, 200928,700 milesWV

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE REAR WINDOW PANEL HAS FRACTURED. THE DEALER WAS CONTACTED, AND HE WAS ADVISED THAT THE FORD MANUFACTURER DID NOT RECOGNIZE THIS FAILURE AS A DEFECT. NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 28,700.

Power Train › Automatic Transmission
Filed Dec 19, 2009110,000 milesMA

DRIVING MY 2003 FORD EXPLORER ON HIGHWAY WHEN GEAR SLIPPED..O/D LIGHT STARTED FLASHING! IT NEEDS A NEW TRANSMISSION THEY SAY BUT I HAVEN'T DONE THE REPAIR YET. *TR

Structure › Body
Filed Dec 14, 200987,000 milesFL

I OWN A 2003 FORD EXPLORER. I JUST NOTICED A CRACK IN THE PANEL UNDERNEATH THE REAR WINDOW OF MY EXPLORER. I HAVE NO IDEA WHAT CAUSED IT. I NOTICED OTHER EXPLORERS WITH THE SAME EXACT PROBLEM. FORD NEEDS TO FIX THIS. DIDN'T THEY GET BAIL OUT MONEY FROM UNCLE SAM?!

Power Train › Automatic Transmission
Filed Dec 7, 200982,549 milesPA

I STARTED NOTICING THAT MY EXPLORER WAS NOT SHIFTING CORRECTLY AND THE OVERDRIVE LIGHT WAS STAYING ON, ALONG WITH THE CHECK ENGINE LIGHT. I HAD THE COMPUTER TESTED AND IT RESULTED IN CODE P0775. I CALLED FORD (IN BETHLEHEM PA) AND THEY COULD NOT GET ME IN UNTIL THE W/O 7/20. SINCE I WAS LEAVING FOR VACATION AND NEEDED IT, I TOOK IT TO BETHLEHEM TRANSMISSIONS. AFTER THEY FIXED IT REBUILT THE TRANSMISSION AND $3309.70 LATER, THE OWNER STATED TO ME THAT THIS IS A KNOWN PROBLEM WITH THE 2003 EXPLORERS. SO I CALLED FORD, WHO TOLD ME TO TAKE MY RECEIPT TO THE LOCAL DEALERSHIP, THAT WAS A WASTE OF MY TIME B/C THE SERVICE MANAGER WAS RUDE, AND DIDN'T CARE ABOUT THE PROBLEM. MY TRUCK ONLY HAD 82,000 MILES ON. I UPGRADED TO THIS VEHICLE TO NOT HAVE PROBLEMS. WELL, I RECEIVED NO SATISFACTION WITH FORD, SO I AM NOW COMING TO YOU. THERE ARE NO RECALLS, BUT THIS NEEDS TO BE TAKEN CARE OF, I SHOULD NOT HAVE HAD TO SPEND THAT AMOUNT OF MONEY TO FIX A KNOWN PROBLEM WITH THIS MODEL. THE TSI FOR THIS ISSUE IS 5R55W. CAN SOMEONE HELP ME? THIS IS ALOT OF MONEY AND I THINK FORD SHOULD BE STANDING BY THEIR PRODUCT AND FIX THIS PROBLEM. I HAVE THE COMPLETE RECEIPT FOR THE REPAIR, BUT I DO NOT HAVE THE OLD TRANSMISSION. *TR

Vehicle Speed Control
Filed Dec 1, 200950,000 milesAL

MY 2003 FORD EXPLORER EXHIBITS MOST OF THE SYMPTOMS DESCRIBED IN CONSUMER ADVISORY DATED 13 OCTOBER 2009. IT HAS AN INTERMITTENTLY FUNCTIONING CRUISE CONTROL, A PERMANENTLY ON ABS INDICATOR LIGHT, AND IT OCCASIONALLY GETS STUCK IN PARK. I WAS WONDERING WHY 2003 WASN'T INCLUDED IN THE SAFETY RECALL. *TR

Power Train › Automatic Transmission
Filed Nov 30, 200996,000 milesOH

I HAVE NOTICED OVER THE PAST 2 WEEKS THE GEAR SHIFT LEVER GETTING HARDER TO MOVE FROM PARK TO REVERSE AND VISE-VERSA. NOW, THE STEERING COLUMN MOUNTED GEAR SELECTOR (PRND321) AT TIMES WON'T COME OUT OF PARK. I HAVE TO PLAY WITH THE GEAR SELECT LEVER/BRAKE PEDAL IN ORDER TO GET THE INTERFACE TO RELEASE. I HAVEN'T AS YET TAKEN THE VEHICLE TO MY MECHANIC FOR REPAIRS. *TR

Wheels
Filed Nov 30, 200968,000 milesOH

RIGHT FRONT WHEEL BEARING. THERE IS ONLY 68,000 MILES ON MY 2003 FORD EXPLORER AND THE WHEEL BEARING HAS TO BE REPLACED. AFTER DOING SOME INVESTIGATION, I FOUND THAT THERE ARE SEVERAL THOUSAND COMPLAINTS ABOUT BAD WHEEL BEARINGS FOR THE EXPLORER. SHOULDN'T THIS BE A RECALLED SINCE IT IS A SAFETY HAZARD???? *TR

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Nov 30, 2009127,000 milesCA

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. WHEN ATTEMPTING TO SHIFT GEARS, THE COLUMN SHIFT LEVER HAD FRACTURED. HE HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD-WAY. THE VEHICLE WAS THEN TOWED TO A DEALERSHIP, AND HE WAS ADVISED THAT HE WOULD HAVE TO PURCHASE A NEW STEERING COLUMN. THE MANUFACTURER WAS NOTIFIED, AND HE WAS ADVISED THAT THEY WOULD NOT PROVIDE ASSISTANCE. THE VEHICLE WAS TAKEN TO A LOCAL SERVICE STATION AND REPAIRED. AFTER THE REPAIR THE FAILURE RE-OCCURRED, THE CURRENT MILEAGE WAS APPROXIMATELY 130,000. THE FAILURE MILEAGE WAS 127,000.

Engine and Engine CoolingFire
Filed Nov 27, 2009103,000 milesNY

OUR FORD EXPLORER SHUT DOWN WITHOUT WARNING IN AN INTERSECTION. PEOPLE BEGAN PUSHING MY WIFE, BABY SON, AND TWO OTHER SONS OUT OF THE INTERSECTION WHEN THE TRUCK BEGAN SMOKING AND THEN THE ENGINE BURST INTO FLAMES. WE LOST THE TRUCK (WHICH ONLY HAS TWO PAYMENTS LEFT AND WHICH WAS IN PERFECT WORKING ORDER), OUR CAR SEATS, AND A CONSIDERABLE AMOUNT OF PERSONAL ITEMS TO SMOKE, FIRE, AND WATER DAMAGE. THE FIRE DEPARTMENT HAD TO BE SUMMONED TO PUT THE FIRE OUT. *TR

Structure › Body
Filed Nov 23, 200980,000 milesNY

OUR 2003 FORD EXPLORER HAS WHAT APPEARS TO BE A STRESS CRACK ON THE PLATE BELOW THE REAR HATCH WINDOW, NEXT TO THE FORD EMBLEM. I'VE SEEN DOZENS OF EXPLORERS SINCE THIS HAPPENED WITH THE SAME ISSUE, AND THOUSANDS OF COMPLAINTS ONLINE REGARDING THIS DEFECT, YET I AM TOLD THAT FORD WILL NOT PAY TO REPAIR THEIR DEFECTIVE PART, AS THERE IS NO RECALL ON IT. *TR

Power Train
Filed Nov 19, 200940,000 milesKY

THE REAR END ON THE 2003 FORD EXPLORER STARTS TO WHINE, THEN GROWL' THEN LEAK THEN GO BAD. THE REAREND ON THE FORD EXPLORERS EVIDENTLY GO BAD OFTEN. THE OWNERS WOULD BE PUT IN DANGER WHEN THE BREAKDOWN OCCURS ON THE ROAD. THE EXPLORER IS A FAMILY VEHICLE SO THE REAREND GOING OUT ON A TRIP AWAY COULD BE DISASTER. I GOOGLED 2003 FORD EXPLORER REAREND PROBLEMS AND FOUND HUNDREDS OF COMPLAINTS. *TR

Power Train › Automatic Transmission
Filed Nov 17, 2009118,000 milesMI

2003 FORD EXPLORER XLS AWD - DRIVING ON HIGHWAY, VEHICLE BEGINS VIBRATING EXCESSIVELY. O/D OFF LIGHT FLASHES, SERVICE ENGINE SOON LIGHT COMES ON. TRANSMISSION BAD. $3000 TO REPLACE. *TR

Visibility › Glass, Side/Rear
Filed Nov 12, 200967,000 milesCA

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE REAR WINDSHIELD HAS DEVELOPED CRACKS, WHICH SUBSEQUENTLY CAUSED THE WINDSHIELD WIPERS TO FAIL. SHE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, BUT THEY DID NOT PERFORM AN INSPECTION. THE MANUFACTURER ADVISED HER TO REPAIR THE VEHICLE, AND IF HER MODEL TYPE WAS RECALLED, SHE COULD INQUIRE ABOUT REIMBURSEMENT. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 64,000.

Structure › Body
Filed Nov 11, 200990,000 milesMD

I OWNED A 2003 FORD EXPLORER. I WAS GETTING READY TO GO ON A TRIP WHEN I NOTICED THAT A VERTICAL CRACK HAD FORMED IN THE MIDDLE UPPER LIFTGATE PANEL BELOW THE WINDOW. I HAVE NO IDEA WHAT CAUSE. HOWEVER, IT APPEARS TO THE SAME DEFECT THAT OTHERS ARE DESCRIBING IN THIS SAME MODEL. AT THE TIME IT WAS ABOUT 90,000 MILES ON THE ODOMETER. FORD NEEDS TO MAKE A RECALL ON THIS ISSUE. *TR

Structure › Body
Filed Nov 11, 200972,061 milesPA

I JUST NOTICED A CRACK IN THE PANEL UNDERNEATH THE REAR WINDOW OF MY 2003 FORD EXPLORER. I SEARCHED ONLINE TO SEE IF THERE IS A RECALL & THERE IS NOT. I CAME UPON A WEBSITE, WWW.CARCOMPLAINTS.COM & NOTICED SEVERAL COMPLAINTS AS MINE IN THE SAME MAKE & MODEL & AROUND SAME MILEAGE. I CONTACTED FORD TO LET THEM KNOW MY PROBLEM, REFERENCED THE SITE I FOUND & HOW TO INITIATE A RECALL OR FINANCIALLY RESPONSIBILITY. I AM THE MAIN DRIVER & I CAN BARELY CLOSE THE HEAVY TRUNK SO I AM SURE I DID NOT DO CAUSE THE CRACK & IT IS A DEFECT. I HAVE TRIED TO USE THE TRUNK AS LITTLE AS POSSIBLE SO I DON'T KNOW IF THIS WOULD BE CONCERNED A SAFETY ISSUE. I HAVE NOT DONE ANY REPAIRS SINCE I WANTED TO SEE IF FORD WOULD TAKE RESPONSIBILITY. OUR CAR WARRANTY WILL ONLY COVER THE REPAIR IF IT IS A DEFECT SINCE THE CRACK WAS NOT CAUSED DURING AN ACCIDENT OR EXCESSIVE USE. I THOUGHT I WOULD TRY YOUR SITE TO FILE THE COMPLAINT TO SEE IF I CAN GET A RESOLUTION. *TR

SteeringCrash1 injured
Filed Nov 4, 2009165,000 milesNC

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 45 MPH THE STEERING WHEEL LOCKED WITHOUT WARNING. SUDDENLY, THE DRIVER LOSS CONTROL OF VEHICLE AND CRASHED INTO A BRIDGE. THE AIR BAGS DEPLOYED WITH THE MASSIVE IMPACT. THE POLICE WAS CALLED TO THE SCENE. THE DRIVER WAS TAKEN TO THE HOSPITAL. THE DRIVER SUSTAINED MODERATE INJURIES TO THE BACK NECK AND CHEST. THE VEHICLE WAS TOWED TO AN AUTO COLLISION CENTER. THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 165,000. UPDATED 11/23/09. *LJ UPDATED 11/24

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Ford Explorer → · Every Explorer year → · How the figures are calculated →