Page 2 of 27 · complaints 51–100 of 1,348

1999 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

VisibilityFire
Filed May 9, 2011150,000 milesMA

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE WINDSHIELD WIPERS BEGAN TO OPERATE INVOLUNTARILY TWO OR THREE TIMES. DURING THE FAILURES, SMOKE WOULD BEGIN TO RISE FROM THE TOP OF THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER WOULD ONLY DIAGNOSE THE FAILURE AT THE OWNER'S EXPENSE. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Electrical System
Filed May 9, 2011220,000 milesMA

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPER BUT IT WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THE GENERIC ELECTRONIC MODULE NEEDED TO BE REPLACED. THE INDEPENDENT MECHANIC ADVISED OF A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 00V072000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS). THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND COULD NOT FIND ANY FURTHER INFORMATION ABOUT THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.

Seats
Filed Mar 30, 201170,000 milesMD

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVERS SIDE SEAT WOULD NOT STAY IN THE UPRIGHT POSITION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE BOLTING OF THE SEAT FAILED DUE TO THE WEIGHT CAPACITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Seats › Front Assembly › Recliner
Filed Mar 18, 201130,000 milesTX

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS LITTLE SUPPORT FOR THE DRIVER SIDE SEAT BACK AND WHILE DRIVING 35 MPH, THE SEAT FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V281000 (SEATS:FRONT ASSEMBLY:RECLINE) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS HOWEVER, THE CONTACTS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 30,000.

Electrical System
Filed Feb 24, 2011200,000 milesCA

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT AFTER PLACING A NEW BATTERY IN THE VEHICLE, THE ANTI-THEFT SYSTEM DID NOT RECOGNIZE HIS KEYS. HE WAS UNABLE TO START THE VEHICLE UP; THE KEYS WOULD TURN BUT THE ENGINE WOULD NOT START. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 200,000.

Power Train › Automatic Transmission
Filed Feb 16, 2011WY

MY FORD EXPLORER "O/D OFF" LIGHT FLASHES AND IT HAS PROBLEMS SHIFTING INTO 2ND AND 5TH GEAR. FROM WHAT I UNDERSTAND MY TRANSMISSION COULD GO OUT AT ANY MINUTE, COSTING THOUSANDS TO REPAIR. IF I AM DRIVING ON A CROWDED HIGHWAY OR MERGING THIS COULD BE DANGEROUS. I HAVE READ COUNTLESS COMPLAINTS ON OTHER WEBSITES. THIS IS A COMMON PROBLEM AND FORD NEEDS TO RECALL THESE TRANSMISSIONS BEFORE SOMEONE GETS KILLED *TR

Power Train › Automatic Transmission
Filed Jan 12, 2011130,000 milesNE

I HAVE OWNED MY 1999 FORD EXPLORER FOR ABOUT 1 YEAR. ABOUT 2 MONTHS AGO I NOTICED A DELAY WITH THE TRANSMISSION ENGAGING WHEN SHIFTING INTO DRIVE OR REVERSE. THEN ABOUT A MONTH AGO IT STARTED HAVING TROUBLE SHIFTING FROM 2ND TO 3RD GEAR AND VERY SOON AFTER THAT MY OVER DRIVE LIGHT COMES ON INTERMITTENTLY AND BLINKS WHICH MAKES THE VEHICLE SLUGGISH LIKE I AM TOWING SOMETHING. UPON RESEARCHING THIS PROBLEM I HAVE FOUND THAT I AM ONLY ONE OF THOUSANDS OR MORE THAT HAVE THIS SAME ISSUE BETWEEN THE YEARS OF 1995 - 2004. ALSO FINDING OUT THAT THIS IS ANYWHERE FROM A $2000 - $5000 FIX. FROM MY RESEARCH AND I DON'T SEEM TO BE ALONE. THIS SHOULD BE A FORD RECALL. *TR

Seat Belts
Filed Nov 19, 20106,800 milesOH

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED WHEN HE WAS PARKED THE DRIVERS SIDE SEAT BELT DOES NOT RELEASE TO ITS CAPACITY AND WHEN IT DOES IT DID NOT LOCK IN PLACE. THE VEHICLE WAS NOT BEEN TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 6,800.

Power Train › Automatic Transmission
Filed Nov 15, 2010122,027 milesPA

THE REVERSE IN THE TRANSMISSION WENT OUT WITHOUT ANY WARNING. HOW DOES THIS HAPPEN? NOT TAKEN TO DEALER YET. PROBABLY IS NOT WORTH IT. PROBABLY WILL HAVE TO GET ANOTHER CAR. AT LEAST FOR NOW. I PRETTY MUCH USE THE CAR ONLY AFTER WORK NOW SINCE I STARTED TAKING PUBLIC TRANSPORTATION FOR THE LAST 2 YEARS. CAME HOME, DROVE THE CAR FROM THE TRAIN STATION, (ABOUT 1/4 OF A MILE) WENT INTO THE HOUSE TO DROP OFF MY WORKBAGS, CAME BACK OUT, STARTED THE CAR, PUT IT INTO REVERSE AND HEARD A LOUD PING. PUT THE CAR BACK IN PARK AND TRIED REVERSE AGAIN AND THE CAR WOULD NOT MOVE. GO FIGURE. TRIED GOING FORWARD AND THE CAR MOVED. NEIGHBOR CAME OUT AND SAID THAT HE HEARD THE PING AND THAT THE PIN BROKE WHEN I TRIED REVERSE. ADVISED THAT I WOULD NEED TO GET EITHER A NEW CAR OR A NEW TRANSMISSION, BECAUSE IT CANNOT BE CORRECTED OTHERWISE. NEEDED TO GET ANOTHER CAR FOR NOW, BECAUSE NOT SURE IF IT MAY BE WORTH IT TO GET A NEW TRANSMISSION FOR AN 11 YR OLD VEHICLE. JUST REPLACED A TIMING BELT, TENSIONER AND PULLEY JUST 2 1/2 MONTHS BEFORE THAT. NOW REPAIRS ARE STARTING TO ADD UP JUST TO KEEP IT RUNNING AND THE CAR LOOKS VIRTUALLY LOOKS LIKE IT IS ONLY ABOUT 5 YEARS OLD. WOULD UNDERSTAND BETTER IF IT WAS SLIPPING, BUT AGAIN, NO PRIOR WARNING. ONE DAY IT WORKED FINE AND THE NEXT DAY IT WAS NOT. *TR

Structure › Frame and Members
Filed Nov 5, 201050,000 milesKY

TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO A LOCAL REPAIR SHOP FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THERE WAS EXCESSIVE RUST ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 01/13/11*LJ UPDATED 04/01/11

Air BagsCrash2 injured
Filed Oct 5, 2010130,000 milesLA

I HIT A POLE IN A 1999 FORD EXPLORER. THE AIRBAGS DID NOT DEPLOY. THE POLE WAS DEAD IN THE CENTER, I HIT THE STEERING WHEEL AND THE PASSENGER HIT THE WINDSHIELD. *TR

Vehicle Speed Control › Accelerator Pedal
Filed Sep 16, 2010160,000 milesFL

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH THE ACCELERATOR PEDAL ASSEMBLY DETACHED FROM THE VEHICLE. HE DROVE ONTO THE EMERGENCY LANE AND PARKED THE VEHICLE. WHILE THE VEHICLE WAS PARKED HE WAS ABLE TO MANEUVER THE ACCELERATOR PEDAL ASSEMBLY INTO A POSITION WHERE HE WOULD STILL BE ABLE TO DRIVE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE IT WAS TEMPORARILY REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 160,000. UPDATED 12/23/10*LJ THE DEALER STATED THE WELD BROKE OFF FROM THE FLOORBOARD. UPDATED 01/03/11

Latches/Locks/Linkages
Filed Sep 14, 2010216,300 milesNH

FRONT PASSENGER DOOR CANNOT OPEN, INTERIOR AND EXTERIOR HANDLES DO NOT RELEASE LATCH. PASSENGER IS TRAPPED IN VEHICLE. THE POWER (SOLENOID) AND MANUAL (KEY) LOCKING MECHANISM ACTIVATES/WORKS, BUT DOES NOT ALLOW DOOR TO BE OPENED. *TR

Suspension
Filed Aug 29, 2010113,850 milesNH

HI,I'M NOT SURE IF THIS IS THE CORRECT SITE FOR ME TO BE WRITING BUT I BOUGHT A 1999 FORD EXPLORER FROM A DEALER IN NEW BOSTON ON OR AROUND 7/23/2010 IT HAD 113,027 MILES ON IT, I WAS TOLD IT WAS FULLY INSPECTED WITH NO ISSUES AND THEY PUT A SAFETY INSPECTION STICKER ON IT. ON 8/13/2010 I DROPED SAID FORD OFF AT AUTO FAIR FORD IN MANCHESTER, N.H. TO HAVE THE VEHICLE CHECKED OUT WITH APPR. 113850 MILES ON IT AND THEY FOUND MULTIPLE SAFETY FAILURES AND VIOLATIONS SUCH AS BAD BAD BALL JOINTS, EMERGENCY BRAKE WAS INOPERABLE, BRAKE LINE LEAKS AND WORN BRAKES THAT COULD NOT HAVE PAST INSPECTION AMOUNG OTHER SAFETY INSPECTION ISSUES. IT ENDED UP COSTING ME ABOUT $2700.00FOR MOSTLY SAFETY REPAIRS.HOW CAN A SAFETY INSPECTOR ISSUE A SAFETY STICKER WITH THESE PROBLEMS? DO I HAVE ANY KIND OF RECOURSE AND IF SO TO WHOM OR TO WHAT AGENCY COULD I CONTACT? THANK YOU FOR ANY AND ALL HELP [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Seats
Filed Aug 24, 2010160,000 milesKY

TL* THE CONTACT OWNS A 1999 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BECAME DETACHED FROM THE MOUNTING BRACKET OF THE BASE. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER WHERE HE WOULD BE LIABLE FOR ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 160,000. UPDATED 12/21/10*BF THE CONSUMER STATED HE FIXED THE SEAT AT HIS EXPENSE. UPDATED 12/29/10

Engine and Engine CoolingFire
Filed Aug 17, 2010NY

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, A FIRE IGNITED UNDER THE HOOD. THE CONTACT MOVED THE VEHICLE OFF THE ROADWAY AND SHUT OFF THE ENGINE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE BEFORE IT EXPLODED. THE FIRE DEPARTMENT WAS CALLED TO ASSIST. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK LOT. THE VEHICLE WAS NEVER EXAMINED FOR THE CAUSE OF FAILURE. THE MANUFACTURER ADVISED THAT THEY WOULD NOT ASSIST UNLESS THE CONTACT WAS ABLE TO PROVIDE PROOF THAT THE FIRE WAS CAUSED BY A MANUFACTURER'S DEFECT. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.

Structure
Filed Aug 6, 2010234,000 milesCO

I DRIVE A 1999 FORD EXPLORER AND COMING HOME FROM WORK LAST NIGHT THE BRACKET THAT ATTACHES THE ACCELERATOR PEDAL TO THE FIREWALL SHEARED OFF. MY ACCELERATOR PEDAL WAS LEFT DANGLING AND I COULD NOT DRIVE THE VEHICLE ANY MORE. COULD HAVE BEEN DANGEROUS HAD I BEEN ON THE INTERSTATE. IT APPEARS LIKE THREE LITTLE RIVETS HOLD THE BRACKET TO THE FIREWALL. *TR

Power Train › Automatic Transmission
Filed Aug 3, 2010115,000 milesWA

TRANSMISSION FAILURE REVERSE GEAR AT 115K MILES IN JULY 2010. *TR

Vehicle Speed ControlFire
Filed Aug 2, 2010140,000 milesVA

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THE HE WAS PULLING INTO A PARKING SPACE WHEN THE VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS INVESTIGATED THROUGH THE CONTACT'S INSURANCE COMPANY AND IT WAS DISCOVERED THAT THE FIRE ORIGINATED FROM THE CRUISE CONTROL WIRING. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 140,000.

Electrical SystemFire
Filed Jul 21, 2010156,000 milesCA

I WAS DRIVING ON A CITY STREET WHEN I BEGAN TO SMELL SOMETHING ELECTRICAL WAS BURNING. I PULLED OVER INTO A STORE PARKING LOT AND TURNED THE ENGINE OFF. I OPENED THE HOOD AND BLACK SMOKE WAS POURING OUT. I ALSO SAW A SMALL RED FLAM SO I RAN INTO A DENTIST OFFICE THAT WAS LOCATED IN THE PARKING LOT TO GET A FIRE EXTINGUISHER. WHEN I REOPENED THE HOOD THE ENTIRE ENGINE WAS ON FIRE. THE FIRE WAS UNDER THE CAR AND FLAMES WERE ABOUT 2 FEET HIGH. I USED THE FIRE EXTINGUISHER UNTIL AN OFFICER CAME AND THEN THE FIRE DEPARTMENT ARRIVED. THEY THEN RAN THERE HOSE ON THE ENGINE A TO ENSURE THE FIRE WAS OUT. *TR

Fuel System, Gasoline
Filed Jul 20, 2010PR

1999 FORD EXPLORER. CONSUMER REQUESTS REIMBURSEMENT FOR RECALL REPAIRS THAT WERE DONE ON HIS VEHICLE. *TGW RECALL # 06E056000. *JB

StructureCrash
Filed May 21, 2010189,000 milesLA

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WINDOW EXPLODED UNEXPECTEDLY. THE CONTACT WAS UNDER THE IMPRESSION THAT SOMEONE HAD BROKEN THE WINDOW AND CONTACTED THE POLICE. THE POLICE ADVISED THEY WERE UNABLE TO DETERMINE WHAT CAUSED THE BREAKAGE. THE FAILURE AND CURRENT MILEAGES WERE 189,000.

Visibility › Windshield Wiper/Washer › Motor
Filed Mar 30, 20107,000 milesMA

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING AT SPEEDS OF 60 MPH IN INTENSE RAINY WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED. THE CONTACT STATED THAT WHEN THE FAILURE OCCURRED, THE INTERIOR LIGHTS, POWER LOCKS AND 4-WHEEL DRIVE SYSTEM FAILED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE WINDSHIELD MOTOR WAS REPLACED. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 11,000.

Seats › Front Assembly › Recliner
Filed Mar 16, 201089,000 milesIL

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. THE VEHICLE WAS PARKED WHEN THE CONTACT OBSERVED THE RECLINER BOLT WHICH SECURED THE DRIVER SEAT BACK WAS BROKEN CAUSING THE SEAT TO COLLAPSE IN A BACKWARD POSITION. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 03V281000 (COMPONENT: SEATS: FRONT ASSEMBLY: RECLINER). THE AUTHORIZED DEALER WAS NOTIFIED AND STATED THERE WAS A PRIOR RECALL REMEDY REPAIR PERFORMED ON THE VEHICLE. THE RECALL SERVICE REPAIR FAILED TO CORRECT THE SAFETY DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE AND CURRENT MILEAGES WERE 89,000.

Vehicle Speed Control
Filed Mar 4, 2010181,000 milesMO

WHILE DRIVING DOWN THE HIGHWAY, THE GAS PEDAL FELL OFF THE FIREWALL . THE SPOTWELD ON THE BRACKET CAME APART, AND LEFT THE GAS PEDAL HANGING ON IT'S SIDE. *TR

Power Train › Automatic Transmission
Filed Feb 18, 2010110,000 milesIL

1999 FORD EXPLORER- REVERSE WENT OUT IN TRANSMISSION, THEN AFTER SPENDING 1500. TO GET THAT FIXED , WORKED GOOD FOR AWHILE, NOW THE O/D LIGHT FLASHES AND WON'T KICK INTO OVERDRIVE, NOW I AM TOLD I NEED A NEW TRANSMISSION. THIS VEHICLE ONLY HAS 110,000 MILES SHOULD NOT BE ON IT'S 3RD TRANSMISSION FIX.. VERY DISAPPOINTED ! *TR

Air Bags
Filed Feb 14, 2010WI

1999 FORD EXPLORE WITH THE AIR BAG LIGHT ON. *TR

Exterior Lighting
Filed Feb 11, 2010102,000 milesNY

THERE WERE SMOKE FROM STEERING COLUMN. TO BE EXACT, FROM "HAZARDS BUTTON" ON TOP OF STEERING COLUMN BEHIND STEERING. IT HAPPENED SEVERAL TIMES BUT ONLY FEW SECONDS AND STOP. MY GARAGE MECHANIC CHANGED ASSEMBLY WITH "TURN SIGNAL WIPER SWITCH" AND I THINK FIXED IT. IT IS SCARY SINCE IT HAPPENED WHILE DRIVING HIGH SPEED. *TR

Power Train › Automatic Transmission
Filed Jan 14, 2010153,000 miles00

TRANSMISSION SLIPPING WHILE TRYING TO ENTER ON RAMP ON BUSY HIGHWAY SOUNDS TRIVIAL HOWEVER ENDANGERING LIVES OF OCCUPANTS OF MANY VEHICLES. *TR

Latches/Locks/Linkages
Filed Nov 23, 2009160,000 milesHI

1999 FORD EXPLORER - THE DOORS LOCK BECOME STUCK - NEITHER OPENING WITH THE KEY MANUALLY, KEY CODE, OR REMOTE FROM THE INSIDE OR THE OUTSIDE. THE DRIVERS SIDE DOOR AND THE DOOR IN THE BACK ON THE DRIVERS SIDE JUST STOPPED WORKING THE DOOR IN THE REAR ON THE PASSENGER SIDE OPENS FROM THE OUTSIDE; THE DRIVERS SIDE DOOR DOES NOT OPEN AT ALL. IN ATTEMPT TO FREE MYSELF FROM THE CAR I BROKE THE INTERNAL DOOR HANDLE. THIS IS A COMMON COMPLAINT AND IT IS UNSAFE AND EXPENSIVE FOR THE OWNERS TO FIX. PLEASE REFERENCE THIS WEBSITE TO SEE THE NUMEROUS OTHER FORD CONSUMERS THAT ARE EFFECTED BY THIS PROBLEM JUST ON THIS ONE FORUM THERE ARE MORE FORUMS THAN THIS FOR ALMOST ALL THE FORD MODELS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/1998/ACCESSORIES-INTERIOR/DRIVERS_DOOR_WONT_UNLOCK.SHTML. *TR

Vehicle Speed ControlFire
Filed Nov 13, 2009173,000 milesTX

MY DAD GAVE ME HIS 1999 FORD EXPLORER LAST YEAR AND IT WAS RUNNING FINE UNTIL WE WERE AWAKEN BECAUSE THE TRUCK WAS ON FIRE. WE CALLED 911 AND THE POLICE AND FIRE CAME OUT AND THE FIRE WAS PUT OUT BEFORE ANYTHING BUT THE TRUCK WAS DAMAGED AND ACCORDING TO THE INSURANCE COMPANY THE TRUCK IS TOTALED. WE NEVER GOT A RECALL NOTICE AND I WANTED TO FIND OUT IF FORD IS LIABLE IN ANY WAY? *TR THANKS

Power Train › Driveline
Filed Nov 12, 2009137,124 milesNY

FRONT END DIFFERENTIAL BEARINGS FREEZING UP. *TR

Steering › Column
Filed Nov 3, 2009170,000 milesNY

TL* THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE PROCEEDING FROM A COMPLETE STOP AT 10 MPH SMOKE BEGAN EMANATING FROM THE STEERING COLUMN. A WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT CONTROL PANEL FOR A VERY BRIEF PERIOD OF TIME. HE CONTINUED VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 170,000. THE CURRENT MILEAGE WAS 175,000. UPDATED 12/08/09. *LJ UPDATED 12/10/09.*JB

Engine and Engine Cooling › Engine
Filed Oct 18, 2009ID

I WANT TO FILE A COMPLAINT WITH FORD BECAUSE I HAVE 1 1999 FORD EXPLORER XLT AND THE TIMING GUIDE IS GOING OUT AGAIN FOR THE THIRD TIME. I THINK THAT FORD SHOULD DO SOMETHING ABOUT THIS...I KNOW PEOPLE THAT NEVER HAVE TO REPLACE THEIR TIMING CHAIN GUIDES AND IM REPLACING MINE FOR THE THIRD TIME... *TR

TiresCrash2 injured
Filed Sep 18, 2009105,000 milesSC

TL* THE CONTACT OWNS A 1999 FORD EXPLORER WITH WILDERNESS TIRES, SIZE P255/70/R16. HE STATED THAT WHILE DRIVING 70 MPH THE DRIVER SIDE REAR TIRE BLEW OUT. AS A CONSEQUENCE THE VEHICLE ROLLED OVER AND WAS COMPLETELY DESTROYED. HE WAS TAKEN TO THE HOSPITAL AND SUSTAINED SEVERE INJURIES. THE TIRE THAT FAILED WAS THE SPARE TIRE INSTALLED BY THE DEALER. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 105,000.

Visibility › Glass, Side/Rear1 injured
Filed Jul 29, 2009143,077 milesNY

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHEN THE CONTACT OPENED THE REAR HATCH, THE GLASS SUDDENLY EXPLODED EVERYWHERE. THERE WERE PIECES OF GLASS THAT WERE EIGHT INCHES IN DIAMETER. THE GLASS SHATTERED WITH SUCH GREAT FORCE THAT SOME OF THE PIECES STRUCK AND CRACKED THE FRONT WINDSHIELD. THE CONTACT SUSTAINED POWDER BURNS TO THE FACE AND SHOULDERS, AS WELL AS SMALL CUTS. SHE HAS NOT TAKEN THE VEHICLE TO A DEALER OR A MECHANIC, BUT THE INSURANCE COMPANY STATED THAT THEY WERE FAMILIAR WITH THIS TYPE OF FAILURE. THE CONTACT BELIEVES THAT A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 143,077.

Exterior Lighting › Turn Signal › SwitchFire
Filed Jul 21, 200993,113 milesNC

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SMOKE WHEN THE TURN SIGNALS WERE UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MULTI-FUNCTION SWITCH WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 00V072000 AND WAS ABLE TO HAVE THE MULTI-FUNCTION SWITCH REPLACED AGAIN AT THE MANUFACTURER'S EXPENSE. THE FAILURE RECURRED A THIRD TIME, BUT THE MANUFACTURER REFUSED TO ASSUME LIABILITY SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 93,113.

Seats › Front Assembly › Recliner
Filed Jul 16, 2009128,000 milesIN

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER'S SIDE HIGH BACK SEAT COLLAPSED BACKWARDS. THE SEAT RECLINER MECHANISM WAS THE CAUSE OF THE FAILURE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING IN AN UPRIGHT POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT BEEN REPAIRED AND IS CURRENTLY NOT BEING DRIVEN. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.

Power Train › Automatic Transmission
Filed Jun 19, 2009112,750 milesNJ

1999 FORD EXPLORER SPORT 112,750 MILES. CAR FINE TUESDAY NIGHT. UPON LEAVING DRIVEWAY WEDNESDAY MORNING, REVERSE WAS GONE, BUT FORWARD GEARS FINE--NO NOISE, NO LEAKS. VEHICLE HAS BEEN MAINTAINED. UPON LEAVING TO DRIVE TO GET IT DIAGNOSED FOR REPAIR, NOISES OCCURRED, THEN FLUID LEAKED. A COMPONENT BLEW A HOLE IN TRANSMISSION CASE. TRANSMISSION NEEDED REPLACEMENT. UPON RESEARCHING THIS PROBLEM, I FOUND TENS OF THOUSANDS OF SIMILAR COMPLAINTS FOR THIS VEHICLE--MOSTLY 2002 MODELS, THOUGH ALL YEARS WERE REPRESENTED. MANY EXPERIENCED SIMILAR PROBLEMS PRIOR TO 50,000 MILES OF USE. APPARENTLY THIS VEHICLE IS CALLED "EXPLODER" BY REPAIR SHOPS AND FORD DEALERSHIP SERVICE DEPARTMENTS. A PROBLEM OF THIS MAGNITUDE CLEARLY NEEDS ADDRESSING,, AND IT IS OBVIOUS THAT THE FORD MOTOR CO. WILL NOT DO IT, AS THEY HAVE BEEN AWARE OF THIS PROBLEM FOR YEARS AND HAVE MADE NO MODIFICATIONS TO PREVENT IT FROM HAPPENING--IT SEEMS THAT THEY SIMPLY DO NOT CARE TO TAKE THE TIME, MONEY AND EFFORT [MOSTLY THE MONEY, I'M SURE] TO REMEDY THIS PROBLEM--THEY JUST WILL NOT CARE UNLESS FORCED TO--AND YOU ARE THE ONLY ONES WHO CAN FORCE THEM TO DO SOMETHING. I AM LOOKING INTO STARTING A CLASS-ACTION SUIT PRESENTLY. PLEASE DO NOT MAKE IT NECESSARY TO CONTINUE.... *TR

Visibility
Filed Jun 15, 2009135,000 milesIN

WINDSHIELD WIPERS COULD NOT BE TURNED ON. *TR

Equipment › Appliance › Air Conditioner1 injured
Filed Apr 19, 2009WA

NOISE ON THE DRIVER'S SIDE OF CAR WAS SLIGHT UPON PURCHASE. SECOND DAY I RETURNED TO DEALER. DEALER REFUSED TO TAKE THE CAR BACK.. DEALER TOLD ME TO TAKE THE CAR TO THEIR REPAIR SHOP. REPAIR COMPANY STATED IT WAS AIR CONDITIONER AND TO UNHOOK AIR-CONDITIONER. I REFUSED. LATER THE TIRE BLEW OUT AND I REPLACED THE TIRE. A FEW MONTHS LATER THE SHIFTING OF THE CAT INTO PARK AND REVERSE BEGAN TO BECOME DIFFICULT. I ENDED UP STRANDED ON THE HIGHWAY. THE CAR HAD A GAS TANK PROBLEM AS WELL; AS IF THE CAR MAY HAVE BEEN IN AN ACCIDENT. I AM HAVING THE DMV CHECK INTO THIS MATTER AS THE CAR HAD TO BE TOWED AND THE COMPANY STILL WANTS AN UNREASONABLE AMOUNT TO BE PAID TO THEM, WHILE OTHER DEALERS STATE IT WAS ONLY WORTH $1,000 AND ON "ITS LAST LEG". I PURCHASED THE CAR LAST FEBRUARY FOR $5,000. *TR

Structure › Body › Hood › Hinge and Attachments
Filed Apr 3, 200975,000 milesPA

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT HOOD OF THE VEHICLE WOULD NOT REMAIN OPEN IN A FIXATED POSITION. IF THE HOOD COLLAPSES ONTO A PERSON, HE OR SHE COULD BE SERIOUSLY INJURED OR KILLED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE CAUSE OF THE FAILURE WAS THE FRONT HOOD LIFT CYLINDER. SHE HAS NOT HAD THE VEHICLE INSPECTED. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 82,000. UPDATED 4/23/09 *CN UPDATED 04/28/09.*JB

Tires
Filed Mar 5, 2009126,000 milesKS

WHILE DRIVING ON THE HIGHWAY AT 70 MPH MY HUSBAND NOTICED OUR 1999 FORD EXPLORER NOT DRIVING RIGHT. HE PULLED ONTO A SIDE ROAD TO TAKE THE SCENIC ROUTE HOME. HE WAS GOING 50 MPH, WITH OUR 3 YEAR OLD IN THE CAR, AND THE SIDEWALL BLEW COMPLETELY OFF THE TIRE. THE ENTIRE SIDEWALL SEPARATED FROM THE TREAD AND BEAD. THANK GOODNESS IT WAS THE BACK PASSENGER TIRE THAT BLEW OTHERWISE THE OUTCOME WOULD HAVE BEEN DIFFERENT. AS IT WAS NOBODY WAS HURT. HE COULD BARELY CONTROL THE SUV AS IT WAS. THE TIRE HAS ONLY BARELY 6000 MILES ON IT. WHEN WE CALLED THE STORE WHERE IT WAS PURCHASED THEY SAID EVEN THOUGH WE PAID FOR THE ROAD HAZARD WE STILL HAD TO PAY FOR A NEW TIRE. *TR

Engine and Engine Cooling › Engine
Filed Jan 9, 2009124,554 milesNH

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE RPM'S INCREASED TO OVER 3,000 RPM'S. THE RPM'S WOULD NOT DECREASE UNTIL HE ARRIVED AT THE DEALER. WHILE DRIVING AND ATTEMPTING TO CONTROL THE VEHICLE, HE DEPRESSED THE BRAKE PEDAL TO REDUCE THE SPEED OF THE VEHICLE. THE DEALER STATED THAT HE NEEDED TO REPLACE THE IAC VALVE, THROTTLE BODY ASSEMBLY, HOUSING, AND THROTTLE PLATE. THEY ALSO REPLACED THE CHECK ENGINE WARNING INDICATOR AND RESET THE COMPUTER. THE FAILURE MILEAGE WAS 124,554.

Latches/Locks/Linkages
Filed Jan 6, 2009141,474 milesSC

1999 FORD EXPLORER DRIVERS DOOR LOCK/LATCH WILL NOT OPEN. BROKEN SPRING FOUND INSIDE DOOR, NOT FIXED, EXPENSIVE TO FIX. DEATHTRAP FOR TRAPPED DRIVERS IN ACCIDENT, VERY INCONVENIENT FEELING TRAPPED INSIDE DUE TO FAULTY DOOR LATCH/LOCK. NOT SAFE, ESPECIALLY WITH ALREADY RECALL OF INSTANT FIRE AT ANYTIME DUE TO RECALL OF CRUISE CONTROL. *TR

Visibility
Filed Dec 29, 200886,000 milesOH

TL*THE CONTACT OWNS 1999 FORD EXPLORER. HIS REAR WINDSHIELD WIPER STOPPED WORKING AND HIS FRONT WINDSHIELD WIPERS WORK INTERMITTENTLY. A LOCAL MECHANIC STATED THAT THERE WAS A PROBLEM WITH THE GEM MODULE AND THEY COULD NOT REPAIR IT. THE CONTACT NOTICED THAT THERE WAS A RECALL ON THE WINDSHIELD WIPERS; HOWEVER, IT HAS NOT BEEN DIAGNOSED BY A FORD DEALER. THE CONTACT DOES NOT KNOW WHEN HE WILL HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS NOT AVAILABLE.

Power Train › Automatic Transmission
Filed Nov 20, 200884,000 milesTX

FORD EXPLORER 1999... O/D BLINKING, TRANSMISSION MISSED 2ND OR 3RD GEARS, FIXED COUPLE TIMES INCLUDING SWITCHES, SOLENOID,ETC. THE MECHANIC SUGGEST TO REPLACE TRANSMISSION, BUT NOT GUARANTEE THAT WILL FIX IT. *TR

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Oct 3, 200899,589 milesTX

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE GEM CONTROLLED ELECTRONIC FUNCTION FAILED, WHICH CAUSED THE WINDSHIELD WIPERS TO STOP WORKING. THE DEALER STATED THAT THEY DIDN'T KNOW ANYTHING ABOUT IN NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. AS OF OCTOBER 3, 2008, THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,589. UPDATED 05/08/09. *LJ UPDATED 05/11/09.*JB

Tires
Filed Sep 29, 2008175,657 milesTX

TWO TIRES HAVE COME APART AND HAD A BLOWOUT AT HIGHWAY SPEEDS OF 55 TO 70 MPH. THIS WAS TWO SEPARATE INCIDENTS. ONE TIRE WAS REPLACED AND WE ARE DEALING WITH THE OTHER NOW. DAMAGE TO CAR. *TR

Power Train › Automatic Transmission
Filed Sep 23, 200872,204 milesPA

TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHENEVER THE CONTACT ATTEMPTS TO PLACE THE VEHICLE INTO DRIVE, IT FUNCTIONS AS IF IT IS IN NEUTRAL. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 72,204.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1999 Ford Explorer → · Every Explorer year → · How the figures are calculated →