Page 11 of 27 · complaints 501–550 of 1,348

1999 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Visibility › Windshield Wiper/Washer
Filed Jun 20, 2002TX

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Jun 14, 2002ME

I STARTED MY VEHICLE AND WHEN I STARTED TO MOVE NOTICED THAT THE TRANSFER CASE WAS IN 4 WHEEL DRIVE, LOW RANGE. I DID NOT PUT IT IN 4WD, I DO NOT KNOW WHY IT WAS ENGAGED. I ATTEMPTED TO RETURN IT TO 2WD AND NOTHING HAPPENED. I WAS FORCED TO DRIVE IT AT 10 MPH TO A GARAGE. THEY WERE ABLE TO GET THE TRANSFER CASE OUT OF 4WD LOW, AND INTO 4WD HIGH RANGE SO I COULD DRIVE IT ON THE ROAD. THEY ALSO PROVIDED ME WITH NHTSA RECALL INFORMATION ON THE GENERIC ELECTRONIC MODULE AS IT RELATES TO ELECTRICALLY OPERATED 4WD SYSTEMS. THE CAMPAIGN NUMBER IS 00V072000. WHEN I CHECKED WITH FORD THEY SAID THE RECALL DOESN'T COVER MY VEHICLE, EVEN THOUGH EXHIBITS SYMPTOMS OF THE PROBLEM SPECIFIED IN THE RECALL, AND MATCHES ALL OF THE CRITERIA IN THE RECALL I.E., MAKE, MODEL, YEAR, ENGINE, TRANSMISSION, AND DATE OF MANUFACTURE. I AM WONDERING WHY MY VEHICLE ISN'T INCLUDED IN THIS RECALL, AND WHAT I CAN DO TO GET IT INCLUDED IN THE RECALL. *AK

Vehicle Speed Control › Accelerator Pedal
Filed Jun 5, 2002NM

WHEN APPLYING ACCELERATOR PEDAL VEHICLE WILL HESITATE BRIEFLY BEFORE THROTTLE RESPONDS.*AK

Visibility › Windshield Wiper/Washer
Filed May 28, 2002GA

THE WINDSHIELD WIPERS (FRONT) INTERMITTENTLY HAVE NOT BEEN WORKING FOR 2 YEARS. WE HAVE TAKEN THE EXPLORER IN 5 TIMES TO HAV THIS PROBLEM FIXED, BUT THEY STILL AREN'T WORKING PERIODICALLY. THIS IS A DANGEROUS SAFETY ISSUE, ESPECIALLY WHEN ON THE HIGHWAY AND A SUDDEN RAINSTORM OCCURS. SOMEONE CAN BE FATALLY INJURED WITH WIPERS THAT ONLY WORK WHEN THEY FEEL LIKE IT!*AK

Engine and Engine Cooling › Engine
Filed May 27, 2002RI

ENGINE HEADS CRACKED ON BOTH SIDES. THE HOOD LATCH ASSEMBLY RUSTED AND CANNOT BE OPENED, ALSO THE HORN FILLED UP WITH WATER AND WOULD NOT WORK AS A RESULT.

Structure › Body › Hood › Hinge and Attachments1 injured
Filed May 20, 2002TX

THE PRESSURIZED LIFT RODS WHICH HOLD THE HOOD UP FAILED SEVERAL TIMES, BUT THE FIRST TIME THE HOOD FELL AND PINNED MY FINGERS UNDER THE CLOSED HOOD. I FEEL THE COOLER AIR TEMPERATURE (45 DEGREES) CONTRIBUTED TO THE FAILURE. IT HASN'T OCCURED DURING THE WARMER TIMES OF THE YEAR.*AK

Service Brakes, Hydraulic › Foundation Components
Filed May 2, 2002MO

BRAKE WEAR DOWN WHERE WILL NOT STOP VEHICLE, ROTORS AND BRAKE PADS KEEP PREMATURELY WEARING OUT. DEALER CONTACTED.*JB

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 18, 2002WA

CONSUMER STATE S THAT VEHICLE WILL RATTLE CAUSING CAM CHAIN TO SNAP. NLM

Suspension
Filed Apr 8, 2002PA

WHILE DRIVING IN OVERDRIVE AT 50 MPH AND GOING UP AN INCLINE, VEHICLE VIBRATES ERRATICALLY. PROBLEM HAS NOT BEEN REMEDIED. *AK O2 SENSOR FAILED AND WAS REPLACED. FUEL PRESSURE REGULATOR FAILED AND WAS REPLACED. CONSUMER STATED THAT THE DEALER CAN NOT DO ANYTHING TO FIX THE PROBLEM, WHICH SEEMS TO BE A MANUFACTURER DEFECT.*YH *SLC

Seats
Filed Apr 2, 2002NJ

WHILE DRIVING DRIVER'S SEAT FELL BACK. DEALER DETERMINED IT BROKE AT SEAT BOTTOM. *AK

Suspension
Filed Apr 1, 2002PA

WHEN GOING UP A HILL AT 55-60 MPH IN OVERDRIVE THERE IS A VIBRATION SENSATION. TOOK VEHICLE TO DEALER, AND THEY STATED IT WAS NORMAL. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Visibility › Windshield Wiper/Washer
Filed Mar 29, 2002CA

WHILE DRIVING WINDSHIELD WIPERS WOULD COME ON INTERMITTENTLY WHILE SWITCH IS STILL OFF. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Seat Belts › Front › RetractorCrash1 injured
Filed Mar 27, 200241,000 milesCA

THE CONSUMER WAS INVOLVED IN A ROLLOVER ACCIDENT. THE CONSUMER SUSTAINED INJURIES AND BELIEVES THE INJURIES WERE AS A RESULT OF THE SEATBELT NOT LOCKING. *NLM *NLM

Electrical System › Alternator/Generator/Regulator
Filed Mar 26, 2002MI

WHEN DRIVING, ALTERNATOR WOULD STEADILY DECREASE THE POWER OF VEHICLE. THIS CAUSES THE VEHICLE TO EVENTUALLY SHUT DOWN, THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP SEVERAL TIMES AND HAD ALTERNATOR REPLACED EACH TIME. *TT

Service Brakes, Hydraulic › Foundation Components
Filed Mar 26, 2002MI

BRAKE PADS WERE WORN & NEEDED REPLACING, IN ORDER TO REPLACE THE PADS AND TURN THE ROTORS THE MECHANIC HAD TO BREAK THE ROTOR. *NLM *JB

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 26, 2002FL

WHEN IDLING IN PARK OR DRIVE THE EHICLE MAKES NOISE THAT SOUNDS LIKE MARBLES RATTLING IN A CAN THEN THE VEHICLE ACTS LIKE IT WANTS TO STALL OUT. NLM

Seats › Front Assembly › Recliner
Filed Mar 25, 2002CA

DRIVER'S SIDE SEAT LATCH WILL NOT MOVE AT ALL. DEALERSHIP IS AWARE OF PROBLEM.*AK

Visibility › Windshield Wiper/Washer
Filed Mar 21, 2002NC

WINDSHIELD WIPERS INVOLUNTARILY COME ON. WINDSHIELD WIPERS ARE A DISTRACTION TO DRIVER WHEN THEY COME ON UNEXPECTEDLY. *AK

Vehicle Speed ControlCrash
Filed Mar 20, 2002GA

WHILE AT A RED LIGHT AND AT A COMPLETE STOP, WITHOUT PRIOR WARNING VEHICLE ACCELERATED FORWARD INTO ANOTHER VEHICLE. *AK *YH

Vehicle Speed Control › Cruise Control
Filed Mar 20, 2002AL

TRUCK WOULD START, BUT WOULD NOT IDLE. TOWED TO DEALER. IDLE AIR CONTROLLER REPLACED UNDER WARRANTY.*AK

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Mar 19, 2002KS

VEHICLE HAS MAJOR VIBRATION THROUGHOUT BODY WHEN IT IS IDLING. RPMS FLUCTUATE UP AND DOWN BETWEEN 1600 AND 2300. DEALER ADDED AN EXTRA BRACKET TO EXHAUST SYSTEM TO HELP STOP VIBRATION. VEHICLE WOULD ONLY REV HARD WHEN IT WAS FIRST STARTED UP. VEHICLE WAS NOT INCLUDED IN RECALL 00V395000/ MANUFACTURER'S RECALL 00546, BUT IT WAS UPGRADED ACCORDINGLY TO HELP CORRECT THE PROBLEM BEFORE IT GOT WORSE.*AK

Tires
Filed Mar 15, 2002KY

THE CHECK ENGINE LIGHT ILLUMINATED ON VEHICLE. CONSUMER TOOK VEHICLE IN TO A FORD DEALERSHIP AND WAS INFORMED THE PROBLEM WAS HARD TO DETECT. AFTER MANY DEDUCTIONS(FUEL JET CLEANING, FUEL SYSTEM MODULE REPLACED, AND THE REPLACEMENT OF THE CHAIN GUIDES) THE CLUTCH MECHANISM WAS FROZEN TOGETHER BECAUSE OF THE MANY DIFFERENT BRANDS OF TIRES ON THE FRONT VERSUS THE REAR. *JG

Visibility › Windshield Wiper/Washer
Filed Mar 14, 2002FL

WHILE DRIVING AND WITHOUT WARNING WINDSHIELD WIPERS WILL TURN ON WITHOUT SWITCHING WIPERS ON. *AK

Power Train › Driveline › Differential Unit
Filed Mar 13, 2002MA

NOISE IS COMING FROM THE DIFFERENTIAL WHILE DRIVING. DEALER WAS NOTIFIED. *AK THE CONSUMER FEELS THAT THERE IS A DESIGN FLAW IN THE FRONT DIFFERENTIAL UNIT. THE UNIT SHOULD NOT HAVE FAILED SO EARLY IN THE LIFE OF THE VEHICLE AND AFTER BEING USED ONLY SPARINGLY. THE NOISE STILL CAN BE HEARD EVEN AFTER THE REPAIRS. *SCC

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 28, 2002CA

VEHICLE HAS A KNOCKING NOISE COMING FROM UNDERNEATH THE HOOD AREA. DEALERSHIP IS AWARE OF PROBLEM. *AK

Seats › Front Assembly › Recliner
Filed Feb 25, 2002TN

WHILE DRIVING THE SEATBACK BROKE, CAUSING ME TO LOSE CONTROL MOMENTARILY. I AM NOT A LARGE PERSON I AM 6'3" AND 220 LBS. I AM SURE THAT IF THERE HAD BEEN MORE VEHICLES ON THE ROAD THER WOULD HAVE BEEN AN ACCIDENT. I WOULD HOPE THAT YOU WOULD INTO THIS BECAUSE I THINK THAT IT WOULD CAUSE AN ACCIDENT FOR SOMEONE.*AK

Vehicle Speed ControlCrash
Filed Feb 25, 2002TX

MY THROTTLE BODY LINKAGE DOES EXACTLY WHAT IS DESCRIBED IN RECALL #00V422000, BUT MY YEAR WAS NOT INCLUDED.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 21, 2002VA

WHILE TRAVELING AND WITHOUT ANY INDICATION ENGINE STALLED. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK

Vehicle Speed Control
Filed Feb 21, 2002ID

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Steering › Rack and Pinion
Filed Feb 20, 2002TX

WHILE DRIVING 15MPH AND WITHOUT WARNING FRONT TIRE COLLAPSED. MECHANIC STATED THAT UPPER BALL JOINT WAS MISSING A NUT WHICH CAUSED BRAND NEW TIRE TO COLLAPSE.*AK DEALER REPLACED BROKEN RIGHT LOWER BALL JOINT, BRAKE HOSE, WHEEL SPEED SENSOR AND RACK/PINION UNIT. *YD

Electrical System
Filed Feb 13, 2002AR

WHILE DRIVING THE VEHICLE THE DASH LIGHT ILLUMINATES ALL LIGHT ACTIVATED. THE LIGHTS BLINK ON AND OFF, THE WINDSHIELD WIPERS STOP WORKING, THE TURN SIGNALS ARE ERRATIC. NLM

Engine and Engine Cooling › Engine
Filed Feb 11, 2002FL

ENGINE BEGAN PRODUCING SOUNDS OF DIESELING OR RATTLING AT ROUGHLY 50K MILES. CAMSHAFT TENSIONER REPLACED UNDER RECALL SHORTLY AFTER, MECHANIC SAID THIS WOULD ELIMINATE NOISE. NOISE GREW PROGRESSIVELY WORSE OVER TIME - BROUGHT INTO A FORD DEALER, HAD VEH. FOR A WEEK AND REPLACED FRONT CAM CHAIN GUIDE. WENT TO P/U VEHICLE AND WAS INFORMED NOISE IS STILL THERE DUE TO REAR CAM CHAIN GUIDE NEEDING REPLACEMENT. WOULD HAVE TO PULL MOTOR FOR ABOUT ANOTHER $1000. TWO INDEPENDENT MECHANICS INFORMED ME BOTH GUIDES FAILING DUE TO CAM SHAFT TENSIONER. BOTH GUIDES WOULD NOT FAIL AT SAME TIME ON OPPOSITE ENDS OF MOTOR UNLESS JOINED BY COMMON PART. DEALER AND FORD MOTOR CO. BASICALLY SAID THAT'S MY PROBLEM.*AK

SeatsCrash1 injured
Filed Feb 8, 2002CA

WHILE BACKING OUT OF A DRIVEWAY AT APPROXIMATELY 5 MPH A BOLT IN DRIVERS SEAT UNEXPECTEDLY BROKE AND CAUSED SEATBACK TO FALL INTO SECOND ROW OF SEATS. AS A RESULT, DRIVER'S FOOT HIT ACCELERATOR PEDAL, INCREASING SPEED OF VEHICLE, AND LOST CONTROL. VEHICLE TRAVELED AN ESTIMATED DISTANCE OF 50-60 FEET BEFORE CRASHING INTO A TREE. DRIVER RECEIVED MINOR HEAD AND SHOULDER INJURIES. VEHICLE HAS NOT BEEN EXAMINED BY THE DEALERSHIP. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. NOTE: PART IS AVAILABLE FOR INSPECTION.*AK

Suspension › Front › Control Arm
Filed Feb 8, 2002MI

WHILE DRIVING AT HIGHWAY SPEEDS CONSUMER LOST CONTROL OF VEHICLE. DEALER WAS CONTACTED, AND STATED BALL JOINTS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Feb 8, 2002MI

BRAKE LIGHTS REMAIN ILLUMINATED AFTER VEHICLE HAS BEEN SHUT OFF, DEALER HAS YET TO BE CONTACTED, PLEASE PROVIDE FURTHER DETAILS.*AK

Air BagsFire
Filed Feb 5, 2002SC

THE STEERING COLUMN STARTED SMOKING AS I USED THE BLINKER. THE LOCAL FORD SERVICE SAYS THAT THE "CLOCK SPRING" IN THE AIR BAG CAUGHT FIRE AND DAMAGED THE STEERING COLUMN AND POSSIBLY THE AIR BAG. THIS IS NOT COVERED UNDER WARRANTY AS IT IS A SAFTY DEVICE.

Steering › Rack and Pinion › Pinion ShaftCrash
Filed Feb 4, 2002MA

CONSUMER STATED THERE HAVE BEEN NUMEROUS PROBLEMS WITH THE DRIVE TRAIN, CONSUMER BEGAN HEARING AN ODD N OISE IN AUGUST 2000, AND IN APRIL 2001, AT THAT TIME DEALER COULD NOT DUPLICATE THE PROBLEM, THE DEALERSHIP HOWEVER DID REPLACE THE DRIVESHAFT ASSEMBLY, AND THE JOINT ASSEMBLY SPINDLE-ARM, SEVERAL MONTHS LATER THE OUTER TIE-ROD ENDS WERE REPLACED, LOWER STEERING SHAFT WHICH WAS LEAKING POWER STEERING FLUID, THE POWER STEERING PUMP AND THE RACK AND PINION, ALSO PARKING BRAKE DOES NOT RELEASE, AND THE CRUISE CONTROL CABLE WAS REPLACED, THE CHECK ENGINE LIGHT ILLUMINATED.*AK *SLC

Suspension
Filed Jan 31, 2002NH

CONSUMER IS HAVING PROBLEMS WITH THE VEHICLE'S SUSPENSION. *JG

Vehicle Speed Control
Filed Jan 30, 2002CT

UPON STARTING VEHICLE AND BYN PRESSING ON ACCELERATOR PEDAL STICKS. TOOK TO DEALER, DEALER STATED THAT WAS THE THROTTLE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Tires
Filed Jan 28, 2002CA

WHILE DRIVING 40MPH, FRONT RIGHT TIRE BLEWOUT, CAUSING CONSUMER TO LOSE CONTROL OF VEHICLE. TIRE SIZE AND DOT# UNAVAILABLE. 1999, FORD, EXPLORER.*AK *TT

Vehicle Speed Control
Filed Jan 28, 2002ID

THROTTLE STICKS (MOMENTARILY) JUST AFTER STARTING ENGINE. DOES NOT STICK ANY OTHER TIME. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 28, 2002ID

"CHECK ENGINE" LIGHT CAME, BUT CAR APPEARED TO RUN/PERFORM NORMALLY. WHEN THE LIGHT CAME ON, I WAS LOW ON FUEL. HAD DEALER CHECK, REPORTED TAHT I NEEDED NEW FUEL PUMP, THERE WERE LEAKS AT INTAKE GASKETS & COST TO REPAIR WOULD BE ABOUT $1,200. SECOND SCAN BY ANOTHER AUTO SHOP COULD NOT GET THE SAME COMPUTER "CODES" AS DEALER. "CHECK ENGINE" LIGHT WAS RESET. ON 1/24/2002, WHEN FUEL TANK WAS VERY LOW, "CHECK ENGINE" CAME ON AGAIN. NOT CONVINCED WHAT THE PROBLEM IS! I AM CERTAIN THAT WATER IN THE FUEL IS PART OF THE PROBLEM. I AM NOT CONVINCED THAT A NEW FUEL PUMP IS NEEDED.*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jan 24, 2002MA

WHILE DRIVING, THROTTLE/ AIR BYPASS VALVE MALFUNCTIONS WHICH CAUSES ACCELERATOR PEDAL TO STICK, AND PEDAL GOES NEARLY TO THE FLOOR. ALSO PEDAL HAS TO BE PUMPED BEFORE IT RELEASES. *AK THE DEALER SAID THEY CAN FIX THE PROBLEM, BUT THE VEHICLE STILL HESITATES AND THERE IS ROUGH IDLE, THE LOWER BALL JOINTS FAILED, AND WERE REPLACED.*YH

Engine and Engine Cooling › Engine › Gasoline
Filed Jan 18, 2002CA

DEALER REFUSED TO REPAIR VEHICLE AFTER DEFECTIVE REMAUFACTURED ENGINE INSTALLED. *AK

Electrical System › Starter Assembly
Filed Jan 17, 2002CA

CONSUMER STATES THAT VEHICLE SOMETIMES DOES NOT START, HOWEVER AFTER DAYS AND HOURS IT WOULD START ON ITS OWN. *SLC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 17, 2002VA

CONSUMER STATES THE ABS SYSTEM FAILED. *YD

Steering › Steering Wheel/Handle Bar
Filed Jan 8, 2002VA

WHILE TRAVELING AND WITHOUT ANY INDICATION STEERING WHEEL LOCKED UP, MAKING IT DIFFICULT TO STEER. PLEASE PROVIDE FURTHER INFORMATION. *AK

Structure1 injured
Filed Jan 3, 2002CA

REAR TIRE STRUCK THE TOYOTA'S FRONT BUMPER AND ROLLED THE EXPLORER OVER. THE SIDE AIRBAGS DID NOT DEPLOYED. THE FORCE IN THE ROLLOVER CRASH SHOULD HAVE ACTIVATED THE SIDE AIRBAGS.

Suspension › Front › Control Arm › Upper Arm
Filed Dec 31, 2001MO

WHILE DRIVING, UPPER CONTROL ARM DISENGAGED FROM VEHICLE AND WHEEL CAME OFF *AK CONSUMER HAD STOPPED AT A RED LIGHT AND WENT TO ACCELERATE WHEN THE LIGHT CHANGED AND THE FRONT OF THE VEHICLE DROPPED TO THE PAVEMENT, CONSUMER NO LONGER OWNS THIS VEHICLE. *JB

Suspension › Front
Filed Dec 30, 2001TX

WHEN WE TOOK DELIVERY OF THE 2000 EXPLORER, THE FIRESTONE TIRES WERE INFLATED TO 20PSI. WE DISCOVERED THIS AFTER AN 800 MILE TRIP. WHEN INFLATED TO 30 PSI, THE RIDE IS TERRBLE! WHEN WE COMPLAINED TO THE DEALER ABOUT THE RIDE ON THE NEXT SERVICE TRIP, THEY GAVE US PAPER WORK STATING THE TIRE PRESSURE HAD BEEN ADJUSTED TO 30 PSI. THE RIDE WAS BETTTER ON THE 10 MILE TRIP HOME. CHECKING THE TIRE PRESSURE WHEN WE ARIVED HOME SHOWED THEM TO BE INFLATED TO 20 PSI. REINFLATING TO 30 PSI CAUSED THE BONE JARRING RIDE TO REOCCUR. BOTTOM LINE: FORD HAS A SUSPENSION PROBLEM THAT THEIR DEALERS ARE FIXING BY LOWERING TIRE PRESSURE TO 20 PSI. HOW MUCH OF THE FIRESTONE TIRE PROBLEM HAVE THE DEALERS CREATED TRYING TO SOVE CUSTOME RIDE COMPLAINTS?*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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