Page 2 of 29 · complaints 51–100 of 1,450

1996 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →

Seat Belts
Filed Apr 8, 2010120,000 milesCA

DRIVER SEAT BELT BROKEN; DOES NOT STAY LATCHED. *TR

Vehicle Speed Control
Filed Mar 4, 2010157,000 milesIA

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTACT STATED THAT DASHBOARD LIGHTS WERE TOO DIM. THE GAS CAP WAS NOT SECURE ON THE TANK AND DID SHE WAS UNABLE TO REPLACE THE GAS CAP ON TIGHT. THE DEALER ADVISED HER THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED BECAUSE IT ADDED TO THE POLLUTION. SHE RECEIVED RECALL NOTICE 09V399000,VEHICLE SPEED CONTROL AND THE DEALER REPLACED THE CATALYTIC CONVERTER INSTEAD OF THE SPEED CONTROL DEACTIVATION SWITCH. SHE CALLED THE DEALER AND THE MANUFACTURER BUT RECEIVED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 157,000.

Tires › Tread/BeltCrash6 injured1 killed
Filed Feb 23, 2010NY

1996 FORD EXPLORER ACCIDENT DUE TO TREAD SEPARATION. CW ACCORDING TO AN EYE WITNESS STATEMENT, THE DRIVER OF THE VEHICLE CROSSED SEVERAL LANES, STRUCK A GUARDRAIL AND WENT AIRBORNE AND LANDED ON IT'S ROOF. THE WITNESS STATED TWO PEOPLE WERE EJECTED FROM THE VEHICLE. THE DRIVER OF THE VEHICLE EVENTUALLY DIED. (LAWYER WROTE IN ON BEHALF OF CLIENTS) *JB

Power Train › Automatic TransmissionCrash
Filed Feb 23, 2010149,800 milesCO

OUR 96 FORD EXPLORER TRANSMISSION HAS SLIPPED OUT OF GEAR AT UNPREDICTABLE TIMES, SPEEDS, AND INCLINES. ONLY HAVE HAD A BACK BUMPER "BUMPED" WHEN THIS HAPPENED, BUT WOULD REALLY LIKE FOR SOME DEPT OR ENTITY TO REFER US TO A TRULY KNOWLEDGEABLE AND EXPERIENCED TRANSMISSION SHOP OR OTHER HELPFUL SOURCE. *TR

Equipment
Filed Feb 22, 2010CA

I DID NOT RECEIVE A REMEDY OR NOTIFICATION LETTER FROM FORD ABOUT MY SAFETY DEFECTS ON MY 1996 FORD EXPLORER. WHAT DO I DO NOW, IS THERE STILL TIME TO FIX THESE DEFECTS? *TR

Electrical SystemFire
Filed Feb 3, 2010180,000 milesWV

1996 FORD EXPLORER CAUGHT FIRE WHILE DRIVING. TOTAL LOSS OF VEHICLE WITHIN MINUTES.

Electrical System
Filed Jan 26, 2010163,000 milesWA

THE MULTI-FUNCTION SWITCH OPERATING THE WINDSHIELD WIPERS AND TURN SIGNALS FAILS, RESULTING IN TURN SIGNAL STAYING IN THE ON POSITION AND RESULTS IN WIRE SHORTAGE INSIDE THE STEERING COLUMN, CAUSING ELECTRICAL SMOKE TO COME OUT OF THE STEERING COLUMN. HAD I NOT MANUALLY PUSHED THE SWITCH OFF, THERE WOULD HAVE BEEN FIRE WITHIN SECONDS. THIS HAS NOW HAPPENED TWICE IN THE SAME VEHICLE. THE SWITCH WAS REPLACED THE FIRST TIME, IN 2006. THAT SWITCH ALSO FAILED, BUT I WAS TOLD THE PART WAS ONLY UNDER WARRANTY FOR 12/12, SO I CANNOT HAVE IT REPLACED FOR FREE. SINCE IT IS FAULTY, (NOT CAUSED BY THE DRIVER) AND IS A MAJOR SAFETY HAZARD THAT COULD LEAD TO INJURY OR DEATH, I BELIEVE IT IS IMPORTANT TO RAISE AWARENESS AND GET THIS HANDLED IMMEDIATELY. *TR

Visibility
Filed Nov 13, 2009MD

96' FORD EXPLORER EDDIE BAUER EDITION CLIMATE CONTROL STOPPED WORKING. IT ONLY BLOWS COOL AIR. SHOP WANTS $900 TO REPLACE THE BLEND DOOR. I CAN'T DRIVE DURING WINTER IF THE WINDOWS FROST OR FREEZING RAIN. IMPAIRED VISIBILITY. *TR

Vehicle Speed Control
Filed Nov 3, 2009155,000 milesVA

TL* THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTROLS FOR THE CRUISE CONTROL BECAME DISLODGED AND HE COULD NOT PUT THEM BACK. THE DEALER WAS NOTIFIED, BUT HE DID NOT RECEIVE ANY ASSISTANCE. HE RECEIVED RECALL NOTICE # 09V399000 (VEHICLE SPEED CONTROL). A TECHNICIAN STATED THAT THEY WOULD REPAIR THE PART DESCRIBED UNDER THE RECALL THAT WOULD CAUSE THE FIRE BUT NOT REPAIR THE CONTROLS. THE CONTROLS SHOULD ALSO BE REPAIRED BECAUSE WITHOUT THERE FUNCTIONING, THE CRUISE CONTROL COULD NOT BE ACTIVATED. THE CURRENT MILEAGE WAS APPROXIMATELY 157,000. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.

TiresCrash
Filed Sep 6, 2009NC

ON 8 AUG 09, MY RIGHT REAR TIRE BLEW OUT WHILE GOING NORTH ON I95 AT EXIT 132 NEAR ROCKY MOUNT, NC. MY SUV FLIPPED OVER A FEW TIMES AND MY DAUGHTER AND I ENDED UP UPSIDE DOWN LOOKING AT THE TRAFFIC. I NOTICED THAT MY AIR BAG DID NOT DEPLOY. *TR

Suspension › Front
Filed Apr 30, 2009105,000 milesCO

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING 25 MPH, THE CONTACT HEARD A STRANGE NOISE. HE NOTICED THAT THE FRONT DRIVER'S SIDE SWAY BAR FAILED. THE DEALER AND MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V402000 (SUSPENSION); THEREFORE, THEY WOULD NOT ASSIST. THE VEHICLE WILL BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 105,000.

Tires
Filed Mar 5, 20094,000 milesNY

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE VEHICLE HAS GOODYEAR WRANGLER TIRES, SIZE P235/75/R15. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT EXPERIENCED ABNORMAL VIBRATION IN THE VEHICLE AND HEARD ROAD NOISE. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT ALL OF THE TIRES WERE DEFECTIVE AND SUSTAINED ABNORMAL GROOVES IN THE TREAD. THE TECHNICIAN RECOMMENDED THAT THE TIRES BE REPLACED. THE TIRES HAVE NOT YET BEEN REPLACED AND THE CONTACT STILL HAS THEM IN HIS POSSESSION. HE CALLED THE PLACE FROM WHERE THE TIRES WERE PURCHASED AND WAS NOT PROVIDED ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 4,000. UPDATED 05/05/09. *LJ

Structure
Filed Jan 30, 2009160,000 milesCA

GAS PEDAL MOUNTING BRACKET SEPARATED FROM FIREWALL. *TR

Seat Belts
Filed Jan 30, 2009190,000 milesCA

DRIVERS SEAT BELT BUCKLE FAILURE. *TR

Power Train
Filed Jan 3, 200980,000 milesMI

4X4 FAILS TO ACTIVATE LEAVING VEHICLE IMPAIRED IN 2 WHEEL MODE DURING CRITICAL DRIVING TIMES. SWITCH ON DASH GOES OUT, APPEARS TO BE FAILURE OF 4X4 CONTROL MODULE AND TRANSFER MOTOR. PROBLEM OCCURS AFTER BATTERY HAS BEEN DISCONNECTED. REPAIR FOR VEHICLE REQUIRES CHANGING OUT CONTROL MODULE OR TRANSFER CASE MOTOR. PROBLEM APPEARS TO OCCUR IN ALL MODELS OF FORD EXPLORER 1991 - TO DATE. *TR

Electrical SystemFire
Filed Dec 23, 200885,000 milesMI

ON MONDAY DEC 22 I DROVE MY EDDIE BAUER EXPLORER TO WORK PARKED IT AND WENT ON WITH MY DUTIES AT WORK WITHIN 5 MIN A RESIDENT PULLS UP TELLING ME THAT MY VEHICLE IS ON FIRE .THE FIRE STARTED UNDER THE HOOD AND COMPLETELY BURNED THE WHOLE VEHICLE I AM LOOKING FOR A ANY INFORMATION THAT WOULD EXPLAIN THIS THANK YOU. *TR

Seat Belts
Filed Nov 4, 2008162,000 milesNC

DRIVERS SIDE SEAT BELT LATCH WILL NOT ENGAGE. VERY UNSAFE! *TR

Equipment
Filed Sep 30, 2008158,000 milesME

1996 FORD EXPLORER. VEHICLE KEYS ONLY WORK INFREQUENTLY. NEW KEYS FROM FORD DEALER CONTINUE TO HAVE THE SAME PROBLEM. FOR SAFETY, ANY INDIVIDUAL NEEDS TO KNOW THAT THEIR VEHICLE KEY WILL OPERATE RELIABLY. IF YOU FEEL THREATENED OR ARE BEING FOLLOWED AND NEEDED THE SECURITY OF ENTERING AND LOCKING YOUR VEHICLE BUT WERE UNABLE THIS COULD RESULT IN A PERSONAL SAFETY RISK INCLUDING DEATH. I HAVE FOUND THAT THE ISSUE AS DESCRIBED ABOVE IS A COMMON COMPLAINT FROM OTHER OWNERS AND FORD HAS REFUSED TO ACKNOWLEDGE THE ISSUE OR CORRECT IT. HAVING TO LEAVE A VEHICLE UNLOCKED SIMPLY TO ALLOW ENTRY IS UNACCEPTABLE. I MIGHT AS WELL PLACE A SIGN ON MY VEHICLE SAYING STEAL ME. THIS PROBLEM HAS BEEN ONGOING FOR 3 YEARS WITHOUT A SOLUTION. NEW KEYS MAY WORK FOR A PERIOD OF TIME AND THEN SIMPLY STOP WORKING. THEY MAY EVEN WORK LATER, IT IS NOT A KEY PROBLEM BUT A VEHICLE DESIGN ISSUE. NONE OF THE KEYS OPERATE THE REAR HATCH, NONE OF THE KEYS OPERATE THE PASSENGER DOOR ANY LONGER EVEN THOUGH THERE IS NO MECHANICAL ISSUE WITH EITHER. THE DRIVERS DOOR WORKS APPROXIMATELY 50% OF THE TIME. THESE ARE NOT "CHIP KEYS", THERE IS NO SECURITY ISSUE IN THAT REGARD. THESE ARE SIMPLY STANDARD DEALER CUT KEYS. THERE IS NO DISTINGUISHABLE DIFFERENCE BETWEEN KEYS AND ALL HAVE WORKED AT TIMES. AGAIN, THE ISSUE IS THE VEHICLE DESIGN. *TR

Suspension › Front
Filed Jul 15, 2008180,000 milesNY

DRIVER SIDE FRONT TORSION BAR BROKE/SPLIT, APPROXIMATELY AT ITS HALF LENGTH POSITION, WHILE SITTING IN THE DRIVEWAY DURING THE SUMMER. FIX WAS TO DONATE VEHICLE. *TR

TiresCrash2 injured
Filed May 28, 2008TX

FIRESTONE TIRE P235 75 R15 FR480 MS SEPARATED CAUSING OUR FORDEXPLORER TO ROLL OVER. NEAR VENUS, TEXAS ON HWY 67 SOUTH. *TR

Vehicle Speed Control › Cruise ControlFire
Filed May 20, 2008127,000 milesFL

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE PLACING FUEL IN THE VEHICLE, THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD. HE OPENED THE HOOD AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS DOUSED WITH A FIRE EXTINGUISHER. THE CONTACT EXAMINED THE DAMAGE AND NOTICED THAT THE WIRING HARNESS FOR THE CRUISE CONTROL HAD MELTED, AS WELL AS THE MASTER CYLINDER. THERE WERE NO WARNING SIGNS PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 127,000.

Seats1 injured
Filed May 15, 2008130,000 milesTX

DRIVERS SEATBACK FAILURE. THE DRIVERS SEAT IN OUR 1996 FORD EXPLORER COLLAPSED. THE UPPER PORTION OF OUR SEAT SUDDENLY FLEW BACKWARDS ONLY STOPPING WHEN IT STRUCK THE REAR SEAT. LUCKILY THIS FAILURE OCCURRED IN OUR DRIVEWAY. MY WIFE WAS HURLED BACKWARDS HER FEET FLYING UPWARDS AND STRIKING THE UNDERSIDE OF THE DASHBOARD. HER HANDS CAME OFF THE STEERING WHEEL AND SHE WAS LEFT PRONE STARING AT THE CEILING OF THE VEHICLE. THIS SHOULD BE A GREAT CONCERN TO NHTSA SINCE ANY DRIVER EXPERIENCING SUCH A FAILURE WHILE DRIVING WOULD BE IN GRAVE DANGER. AFTER REMOVING THE SEAT AND RESEARCHING ISSUES WITH EXPLORER SEATS I FOUND THE 1998 EXPLORER RECALL THAT EXACTLY DESCRIBED OUR SEAT FAILURE. THE SAME EXACT BOLT IN THE 1998 RECALL WAS THE CAUSE OF OUR SEAT COLLAPSE. I HAVE SAID BOLT ( BROKEN IN TWO PIECES)AND WOULD GREATLY APPRECIATE NHTSA EXAMINING IT TO DETERMINE WHETHER THE FAILURE WAS DUE TO BAD BOLTS OR IF THE SEAT DESIGN CAUSED THE BOLT TO FAIL. I HAVE SINCE REPLACED THE BOLT WITH A NEW BOLT AND STEEL SPACER (I BELIEVE THAT WAS THE REMEDY CALLED FOR IN THE 1998 RECALL) IF I HAD NOT REMOVED THE SEAT THE WHOLE PROCESS WOULD HAVE TAKEN UNDER 20 MINUTES AND THE PARTS CAN BE HAD FOR UNDER $2 . PLEASE CORRECT ME IF I'M WRONG BUT DOESN'T YOUR WEB SEAT SAY THAT IF A SAFETY RELATED REPAIR IS NECESSARY THE MANUFACTURER WILL HAVE TO PAY FOR SAID REPAIR. THIS REPAIR CLEARLY FALLS INTO THAT CATEGORY. I WOULD HOPE NHTSA SHARES MY CONCERN AND DOES A THROUGH INVESTIGATION. THANK YOU, GREG CAMPBELL

Seat Belts
Filed May 14, 2008VA

I HAVE A '96 FORD EXPLORER. THE DRIVER SIDE SEAT BELT BUCKLE FAILS TO LOCK IN THE SEAT BELT. THIS SAFETY DEVICE SHOULD LAST LONGER THAN THE VEHICLE ITSELF. *TR

Electrical System › Wiring › Interior/Under DashFire
Filed May 14, 2008143,000 milesGA

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTACT STARTED THE VEHICLE AND TURNED ON THE HEATER. HE WALKED TO HIS MAILBOX AND RETURNED TO FIND SMOKE COMING FROM THE CENTER CONSOLE OF THE VEHICLE. ALL OF A SUDDEN, FLAMES APPEARED FROM THE CONSOLE. HE RETRIEVED A FIRE EXTINGUISHER TO DOUSE THE FIRE. THE ENTIRE DASHBOARD AND UNDERNEATH CAUGHT FIRE AND HE BELIEVED THAT THE WIRING HARNESS UNDER THE DASHBOARD MAY HAVE BEEN THE CAUSE OF THE FIRE. HE DID NOT CONTACT THE FIRE DEPARTMENT OR THE MANUFACTURER TO REPORT THE FIRE, BUT HE DID CONTACT HIS INSURANCE COMPANY. THE FAILURE AND CURRENT MILEAGES WERE 143,000. UPDATED 07/29/08 *BF UPDATED 07/29/08. *JB

Seats
Filed May 2, 2008130,000 milesTX

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE SITTING IN THE DRIVER'S SEAT OF THE VEHICLE, THE SEAT SPONTANEOUSLY COLLAPSED BACKWARDS. THE CONTACT CALLED A DEALER AND A TECHNICIAN STATED THAT HE WOULD HAVE TO REPLACE EITHER THE RECLINER BOLTS OR THE SEAT ASSEMBLY AT HIS EXPENSE. THE MANUFACTURER STATED THAT THERE WAS A RECALL FOR THE RECLINER BOLTS, BUT HIS VEHICLE WAS NOT INCLUDED BECAUSE IT WAS MANUFACTURED AT A DIFFERENT PLANT. THE VEHICLE HAS NOT BEEN REPAIRED BECAUSE IT WAS A RECALL FOR THE SAME MODEL. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.

Service Brakes, Hydraulic › Pedals and Linkages
Filed Apr 14, 2008CA

1996 FORD EXPLORER WITH BRAKE PROBLEMS. CONSUMER STATES THAT BRAKE PEDAL IS LOCATED TO CLOSE TO THE FLOOR BOARD. AND IS TO CLOSE TO THE ACCELERATOR CAUSING YOU TO HIT THE ACCELERATOR AND THE BRAKE PEDAL AT THE SAME TIME. *KB THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, HIS FOOT ALSO HIT THE ACCELERATOR PEDAL.

SuspensionCrash2 injured
Filed Apr 3, 2008140,000 milesFL

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING BETWEEN 45-55 MPH, THE VEHICLE BEGAN SHAKING AND COULD NOT BE STEERED. THE VEHICLE FLIPPED AND ROLLED OVER. THE CONTACT AND HER BABY RECEIVED MINOR BRUISES. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CONTACT HAS PICTURES AVAILABLE. HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V402000 (SUSPENSION). THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 140,000.

Suspension
Filed Mar 25, 2008164,827 milesCO

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING 20 MPH, THE CONTACT LOST CONTROL OF HER VEHICLE WHEN SHE DROVE OVER A BUMP. THERE IS A RECALL FOR THE SUSPENSION (NHTSA CAMPAIGN ID # 00V402000) HOWEVER; THE MANUFACTURER STATED THAT THE REPAIR WAS PREVIOUSLY PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 164,827. UPDATED 04/11/08 *BF THE CONSUMER STATED THE SWAY BAR LINK BROKE. UPDATED

Seat Belts › Front
Filed Mar 6, 2008TX

FRONT DRIVER SEAT BELT WONT CLICK. *TR

Vehicle Speed Control
Filed Jan 22, 2008CO

SAFETY RECALL 97V-074000. EVERYTHING MY VEHICLE DID IS DESCRIBED IN THIS RECALL. THE THROTTLE STUCK AT 65 MPH ON TWO DIFFERENT OCCASIONS SO FAR. BOTH TIMES OCCURRED ON DAYS WITH TEMPS AT -13 TO -15 DEGREES. THE VEHICLE SPEEDS UP TO THE "STUCK" SPEED WITH NO GAS PEDAL USE, AND WON'T STOP WITHOUT STANDING ON THE BRAKE PEDAL. UPON SHIFTING TO NEUTRAL OR PARK, THE RPM REVS UP TO ABOUT 5000. I HAVE CONTACTED FORD CUSTOMER SERVICE. THE AGREE THAT IS SOUNDS LIKE THE PROBLEM LISTED IN THE RECALL. HOWEVER, SINCE I LIVE IN COLORADO, THEY WILL NOT FIX IT UNDER THE RECALL. I LIVE LESS THAN 30 MILES FROM WYOMING, WHICH IS INCLUDED, AND FURTHER NORTH THAN PARTS OF NEBRASKA - ALSO INCLUDED. THIS IS A SAFETY PROBLEM WHEN I CAN'T STOP, YET THEY ARE NOT WILLING TO HELP. THE FIRST OCCURRENCE WAS ON JANUARY 2, 2008 - SAME SITUATION. *TR

Suspension › Front › Wheel BearingFire
Filed Oct 24, 2007OH

1996 FORD EXPLORER WAS BEGINNING TO HAVE MECHANICAL ISSUES. CONSUMER PULLED OVER AND THE RIGHT FRONT WHEEL FELL OFF AND IT CAUGHT FIRE. THE VEHICLE WAS REMOVED FROM THE SCENE. *KB THE POLICE REPORT STATED THE WHEEL BEARING AREA WAS DRY AND RUSTY, WHICH UNDER NORAML CIRCUMSTANCES WOULD BE LUBRICATED WITH OIL. (OHIO TRAFFIC CRASH REPORT)*JB

Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Oct 19, 2007120,000 milesNM

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTACT STATED THAT THE HATCHBACK SUPPORT GATE WOULD NOT PROPERLY SUPPORT THE GLASS. ALSO, THE CHILD SAFETY LOCKS DO NOT WORK PROPERLY. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER FOR INSPECTION. SHE NOTIFIED THE MANUFACTURER AND THEY STATED THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 97V137000 (STRUCTURE:BODY:HATCHBACK/LIFT GATE:SUPPORT DEVICE) OR NHTSA CAMPAIGN ID NUMBER 96V070000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE FAILURE MILEAGE WAS 120,000 AND CURRENT MILEAGE WAS 129,000.

Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Oct 16, 2007132,000 milesMA

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE ASSIST GAS CYLINDER BRACKET SNAPPED AT THE WELDING POINT, WHICH CAUSED THE LIFTGATE TO CLOSE WITHOUT WARNING. AS OF OCTOBER 16, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 97V137000 (STRUCTURE: BODY: HATCHBACK/LIFTGATE: SUPPORT DEVICE). THE FAILURE MILEAGE WAS 132,000 AND CURRENT MILEAGE WAS 134,000.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Oct 15, 200769,000 milesCO

MY FORD EXPLORER '96 SUV CABIN CLIMATE CONTROL STOPPED WORKING 2 YRS AGO AT 70K MILES. IT ONLY BLOWS BURNING HOT AIR OR FREEZING COLD AIR. DEALER WANTS $900 TO REPLACE THE BLEND DOOR. FORD WILL NOT FIX THIS. THE VEHICLE WAS EXPENSIVE & THIS IS A MANUFACTURING DEFECT THAT RUINS THE UTILITY OF THE VEHICLE. IN WINTER, WINDOWS FROST IMPAIRING VISIBILITY. THIS IS THE TOP-OF-THE-LINE EDDIE BAUER EDITION...FORD NEEDS TO TAKE RESPONSIBILITY FOR ITS MANUFACTURING DEFECTS. *JB

Suspension
Filed Oct 4, 2007172,000 milesGA

I BOUGHT MY 1996 EXPLORER NEW ON 01/19/1996 FROM WADE FORD SMYRNA GA. I HAVE NOT HAD ANY OTHER MAILING ADDRESS OTHER THAN THE ONE WHERE I LIVED AT TIME OF PURCHASE AND I STILL LIVE THERE TODAY. FORD DID NOT SEND ME A NOTICE OF NHTSA ID # 00V402000. CAN YOU PLEASE HAVE FORD SEND A NOTICE THAT I CAN TAKE TO A FORD DEALER FOR THE SPECIFIED REPAIRS? I LEARNED OF THE RECALL 10/3/07. THANK YOU. *TR UPDATED 12-12-07. *KB UPDATED

Structure › Frame and Members › Underbody Shields
Filed Aug 24, 2007127,485 milesWI

GAS PEDAL CAME OFF FROM ITS MOUNTING TO FLOOR BOARD DRIVING WHILE VEHICLE. MOUNTING PLATE SEEMS TO HAVE ONLY ONE BOLT SECURING IT TO THE FLOORBOARD. THEIR ARE THREE MOUNTING HOLES FOR THE PEDDLE BACKING PLATE AND THREE HOLES THROUGH FLOOR BOARD. TOP HOLE HAD STRESSED METAL INDICATIVE OF WHAT EVER WAS USED TO HOLD GAS PEDDLE BACKING PLATE. LUCKY US FOR JUST GETTING OFF THE EXPRESS WAY. SOMETHING BAD COULD HAPPEN TO ME AND MY WIFE. *TR

Vehicle Speed Control › Cruise Control
Filed Aug 17, 2007190,000 milesMD

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. HE NOTICED THE ON/OFF CRUISE CONTROL SWITCH BECAME TACKY AND HIS THUMB PRINT WAS LEFT ON THE SWITCH. THERE IS A RECALL FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN #97V074000), HOWEVER HIS VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 190,000 AND THE CURRENT MILEAGE WAS 191,000.

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Jun 16, 2007163,400 milesPA

I HAD TO REPLACE THE INTAKE MANIFOLD OF THE 1996 FORD EXPLORER AT MILE NUMBER 163400 ON MARCH 30, 2007. IT WAS LEAKING AT #1 CYLINDER. THERE WAS A 'ECRET WARRANTY' IN EFFECT. I BELEIVED FOR EXPLORER'S 10 YEARS OLD AND YOUNGER. MINE WAS JUST OVER THE 10 YEAR MARK. *AK

Seat Belts › Front › Buckle Assembly
Filed Jun 6, 2007172,000 milesKY

1996 FORD EXPLORER SEAT BELT COMES UNLATCHED 10-15 TIMES PER DAY, DRIVER SIDE ONLY AND I AM THE ORIGINAL OWNER.....THANKS. *TR

TiresCrash2 injured
Filed May 31, 2007285,000 milesNM

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING 53 MPH, THE VEHICLE'S FRONT PASSENGERS SIDE MICHELIN TIRE BLEW OUT. THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED OVER. SHE BROKE HER BACK IN FOUR PLACES ON THE RIGHT SIDE AND HER RIGHT ARM IS CURRENTLY IN A SPLINT. THE CONTACT WAS PREGNANT AND LOST HER BABY. SHE WAS AIRLIFTED TO A HOSPITAL. A BABY WAS IN THE VEHICLE AND RECEIVED SEVERAL SCRATCHES. THE VEHICLE WAS TOWED FROM THE SCENE. A POLICE REPORT WAS FILED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 285,000.

Suspension › Front › Stabilizer Bar
Filed May 23, 200785,000 miles00

FRONT SWAY BAR LINK BROKE, DEALER REPAIRED IT, (CHARGED ME FOR REPAIR, BUT SOON AFTER, THE OTHER FRONT SWAY BAR LINK BROKE. THERE WAS RECALL 00V402000, BUT THIS Y CAR WAS NOT INCLUDED IN THE RECALL. I THINK THIS CAR SHOULD HAVE BEEN INCLUDED IN THE RECALL.*AK

Vehicle Speed Control › Springs
Filed May 21, 2007170,617 milesME

SPEED CONTROL SWITCH, ALSO KNOWN AS BRAKE PRESSURE SWITCH ON THE 1996 FORD EXPLORER WAS DEFECTIVE. THE THIN MEMBRANE OF THE SWITCH WAS IN CONTACT WITH THE BRAKE FLUID. AS THE SWITCH WAS POWERED ALL THE TIME , HOT, EVEN WHEN THE IGNITION WAS OFF. THIS WAS A FIRE/SAFETY HAZARD. FORD HAS ALREADY RECALLED MILLIONS OF VEHICLES FOR THIS PROBLEM, BUT FORD CUSTOMER SERVICE STATED THERE WAS NO RECALL FOR THIS PARTICULAR VEHICLE, AND I MUST PAY TO HAVE THE RETRO FITTED SWITCH INSTALLED. *AK

Vehicle Speed Control › Accelerator Pedal
Filed May 16, 2007163,000 milesOH

TL*THE CONTACT OWNS A 1996 FORD EXPLORER. ON MAY 14, 2007, THE VEHICLE'S ACCELERATOR PEDAL DETACHED WITHOUT WARNING AND THE VEHICLE WAS TOWED OFF THE ROAD. THE CONTACT WAS DRIVING 50 MPH AT THE TIME OF FAILURE. SHE STATED THAT THE VEHICLE HOOD RELEASE ALSO FAILED AND THE TOW DRIVER COULD NOT OPEN THE HOOD. THE VIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 163,000.

Tires › Temporary/Emergency Spare Tire
Filed May 1, 2007MI

(1) MY ORIGINAL/NEVER USED SPARE TIRE & RIM ON MY 1996 FORD EXPLORER 2 DOOR 4WD SPORT IS THE INCORRECT ONE FOR THE VEHICLE FROM THE FORD MOTOR COMPANY FACTORY. VEHICLE WAS ORDERED WITH 16 INCH TIRES/RIMS FROM FORD MOTOR CO, AND 15 INCH TIRE & RIM WAS PRESENT ON THE SPARE. (2)REPAIR SHOP NOTIFIED ME OF WRONG TIRE SIZE ISSUE WHEN I HAD THE OTHER TIRES CHANGED ON THE VEHICLE. CONSEQUENCES ARE A SAFETY RISK TO MYSELF AND PASSENGERS IF I HAVE FLAT TIRE AND NEED TO USE THE SPARE TIRE. ALSO, HAVE BEEN TOLD THAT WRONG SIZE SPARE WILL BURN UP MY TRANSMISSION IN THE VEHICLE. FORD MOTOR COMPANY WAS CONTACTED AND ASKED TO REPLACE THE RIM & TIRE, AND THEY REFUSED AND SAID DEALERSHIP (SOUTHGATE FORD) WAS RESPONSIBLE. VOICE MAIL LEFT TO MANAGER AT SOUTHGATE FORD ON THIS ISSUE WAS NOT RETURNED BY THEM. (3) I NEED A 16 INCH TIRE & 16 INCH RIM FROM FORD MOTOR CO IN ORDER FOR THE CORRECT THIS ISSUE AND TO AVOID A SAFETY RISK TO MYSELF AND PASSENGERS. *TR

Seat Belts › Front › Buckle Assembly
Filed Apr 15, 2007174,302 milesOR

I CAN'T LATCH THE DRIVER SEAT BELT BUCKLE. THE RED BUCKLE RELEASE BUTTON DOESN'T SPRING"WHEN INSERTING THE BUCKLE NOR WHEN I PUSH IT AS I WOULD TO RELEASE A BUCKLE. THIS OCCURRENCE WAS SUDDEN, WITH NO PRIOR WARNING OF POSSIBLE FAILURE. UNTIL I CAN REPLACE (OR REPAIR) THE FAILED EQUIPMENT, I NEED TO LATCH THE DRIVERS SEAT BELT INTO THE FRONT PASSENGER BELT LATCH. THIS ACTION OF PULLING MY SEAT BELT TO THE PASSENGER BELT LATCH RESULTS IN MY NECK BEING RUBBED BY MY UPPER CHEST BELT, WHICH IS AGGRAVATING. *AK

Tires › Sidewall
Filed Apr 8, 2007140,000 milesCA

I WAS TOLD FROM EMPLOYEES AT AMERCAN TIRE COMPANY . THAT THE DOMINATOR TIRES HAD DEFECTS. NOW WILL NOT REPLACE ANOTHER BAD TIRE . *AK

SteeringCrash
Filed Feb 20, 200797,940 milesCO

WAS DRIVING A 1996 FORD EXPLORER ON DRY CONCRETE ON A 2 YEAR OLD (I.E., IN GREAT CONDITION) INTERSTATE HIGHWAY AT 75 MPH. WAS DRIVING PERFECTLY STRAIGHT, NOT CHANGING LANES, NOTHING. SUDDENLY AND VIOLENTLY, THE VEHICLE SWERVED FIRST TO THE LEFT, THEN TO THE RIGHT. THE VEHICLE WENT OVER AN ICE HUMP ON THE SIDE OF THE RIGHT SHOULDER, WENT AIRBORNE, AND SLID TO A STOP IN THE DITCH. NO AIRBAGS DEPLOYED, NO SEAT BELT BRUISES, SO VERY FORTUNATE THAT THE RUNOUT WAS CLEAR AND SMOOTH. THE 2 DRIVER-SIDE TIRES WERE FLAT AND NO LONGER MOUNTED ON THE RIMS. BOTH DRIVER-SIDE RIMS WERE BENT, BOTH DRIVER SIDE HUBS WERE BENT, REAR AXLE WAS BENT. ITEM OF NOTE -- THE TIRES WERE FINE, AND ARE STILL IN-USE ON THE VEHICLE AFTER REPAIRS WERE MADE. NO PATCHES WERE NECESSARY. DRIVER AND PASSENGER ARE ABSOLUTELY POSITIVE THAT THIS WAS A VEHICLE MALFUNCTION, NOT CAUSED BY DRIVER ERROR OR ROAD CONDITIONS. 2 REPAIR SHOPS (FORD DEALERSHIP AND INDEPENDENT SHOP) COULD FIND NO CAUSE FOR THE SWERVING. *JB

Structure › Body › Hood › Hinge and Attachments
Filed Feb 12, 2007144,000 milesTX

LIFTED THE HOOD OF THE TRUCK AND THE SUPPORTS FAILED. THE HOOD ALMOST CAME DOWN ON MY HEAD. *JB

Vehicle Speed ControlFire
Filed Feb 4, 2007NJ

MY 1996 FORD EXPLORER UNEXPECTEDLY WENT UP IN FLAMES BETWEEN THE HOURS OF 3 AM - 4 AM ON 12/27/2006. I WAS LATER INFORMED BY MY INSURANCE COMPANY THAT A DEFECTIVE CRUISE CONTROL SWITCH MIGHT HAVE CAUSED THIS TO OCCUR. *JB

Visibility › Windshield Wiper/Washer
Filed Jan 27, 2007147,789 milesFL

FRONT WINDSHIELD WIPERS FAIL TO OPERATE DURING WET/RAINING WEATHER. THE CONDITION IS INTERMITTENT, IE MOST WET CONDITIONS CAUSE THIS 'LOCK-UP' CONDITION. TURNING IGNITION OFF-AND-ON AGAIN IN ATTEMPT TO RESET FUNCTION DOES NOT WORK. IN ADDITION THE INTERIOR LIGHTS, REAR WIPER, ALL POWER WINDOWS, AND 4-WHEEL DRIVE FUNCTIONS FAIL. THE DEALERSHIP ENDED UP REPLACING THE, YOU GUESSED IT, GEM MODULE - THE SAME ONE CITED IN THE RECALL FOR OTHER YEAR VEHICLES. THERE IS A RECALL (NUMBER 00V072000) FOR A SIMILAR PROBLEM ON THE SAME VEHICLE MAKE AND MODEL BUT FOR YEARS 1999 AND 2000. THIS IS A 1996 FORD EXPLORER 4X4 AND HAS EXHIBITED THIS PROBLEM FOR SEVERAL YEARS NOW, ONLY RECENTLY WAS THE DEALERSHIP ABLE TO DETERMINE THAT THE GEM MODULE WAS THE APPARENT CULPRIT. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1996 Ford Explorer → · Every Explorer year → · How the figures are calculated →