Page 2 of 3 · complaints 51–100 of 133

2002 Ford Explorer Sport complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic Transmission
Filed Dec 1, 200992,318 milesCA

MY 2002 FORD EXPLORER SPORT IS HAVING TRANSMISSION PROBLEMS. IT SLIPS ALL OF THE TIME, MAKES GRINDING NOISES AND AT TIMES DOES NOT LET ME DRIVE (GOES NO WHERE WHILE STEPPING ON THE GAS PEDAL. SIMILAR TO WHAT IS HAPPENING TO A LOT OF PEOPLE OUT THERE WITH THIS SAME MAKE AND MODEL OF CAR. IT HAPPENS ON AND OFF, IT STARTED A COUPLE OF MONTHS BACK. *TR

Visibility › Glass, Side/Rear1 injured
Filed Nov 2, 200980,000 milesKY

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE STANDING BEHIND THE VEHICLE, THE REAR WINDOW EXPLODED WITHOUT ANY PRIOR WARNINGS. SHE SUSTAINED MINOR TO MODERATE INJURIES. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED TO THE DEALER. THE DEALER ADVISED HER THAT THE FAILURE WAS CAUSED BY A DEFECT. HOWEVER SHE HAS TO PAY THE DEDUCTIBLE OUT OF POCKET BECAUSE THERE WAS NOT A RECALL, AND THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 80,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.

Power Train › Automatic Transmission
Filed Aug 19, 200999,000 milesOH

THE TRANSMISSION ON MY 2002 FORD EXPLORER IS DEFECTIVE. WHEN I SLOW DOWN FOR A RED LIGHT OR TO MAKE A TURN THE VEHICLE STALLS OUT AND I LOOSE ALL POWER. I HAVE TO KEEP ONE FOOT ON THE GAS TO KEEP IT IDLING AND ONE FOOT ON THE BRAKE. *TR

Engine and Engine Cooling
Filed Mar 28, 2009NJ

CHECK ENGINE LIGHT ACCELERATING WHEN BRAKING ROTATING TIRE AXLE IDLE ISSUES. *TR

Power Train › Automatic Transmission
Filed Mar 28, 200995,000 milesMO

I HAVE A 2002 FORD EXPLORER BOUGHT USED MARCH 2008 82,XXX MILES NOW AT 95,XXX THE OVERDRIVE LIGHT FLASHES AFTER BEING DRIVEN ABOUT 3 MILES AND IRREGULAR HARD PASSING GEAR SHIFTS OCCUR.. I HAVE FOUND ON THE INTERNET SEVERAL OTHERS WITH THIS SAME PROBLEM WITH FORD.... *TR

Power Train › Automatic Transmission
Filed Mar 19, 200944,000 milesNC

THE GEAR SHIFT (PRNDL) FELL OFF THE STEERING COLUMN FOR NO APPARENT REASON. THE METAL THAT HOLD THE SHIFT GEAR FAILED. THIS IS HAPPENING TO MANY PEOPLE! VERY DANGEROUS! LUCKILY IT HAPPENED IN THE DRIVEWAY OR IT MAY HAVE LEAD TO INJURY/DEATH. IT IS A CATASTROPHIC FAILURE IN THE GEAR SHIFTER THAT LEADS TO THE ENTIRE STEERING COLUMN NEEDING TO BE REPLACED. PLEASE INVESTIGATE! HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/GEAR_SHIFT_PRNDL_FELL_OFF.SHTML. *TR

Seats
Filed Mar 16, 2009VA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER) AND HAD THE BOLTS REPLACED. A FEW WEEKS AGO, THE SEAT RECLINED ALL THE WAY BACK AND NOT FORWARD. THE CONTACT REMOVED THE SEAT CUSHION AND NOTICED THAT THE BOLT IN THE MECHANISM WAS IN PLACE; HOWEVER, THE FRAME FAILED. THE DEALER CONFIRMED THE FRAME FAILURE AND STATED THAT THEY WOULD REPAIR IT AT THE CONTACT'S EXPENSE. THE CONTACT BELIEVES THAT WHEN THE DEALER REPAIRED THE BOLT, THEY MAY HAVE WEAKENED THE FRAME, WHICH MEANS THE REPAIR SHOULD BE PERFORMED FOR FREE. THE CONTACT WAS ADVISED TO PURCHASE A NEW SEAT. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 65,000.

Latches/Locks/Linkages
Filed Feb 11, 200992,000 milesOH

I HAVE A FORD EXPLORER SPORT 2 DR. .. I HAVE NOTICED THAT IT LIKES TO SLIDE ALOT ESP. AROUND CORNERS. I ACTUALLY WENT AROUND A CORNER ABOUT NOT EVEN 10 MILES PER HOUR AND LOST CONTROL LUCKILY CARS ON OTHER SIDE STOPPED AHEAD WHEN THEY SAW THIS. I WAS NOT HURT BUT ALMOST HIT A TREE AND TELEPHONE POLE.. ALSO MY HINGES BROKE ON REAR WINDOW LEFT SIDE AND THEY SAID MINE WAS NOT COVERED UNDER RECALL!!! OUT OF POCKET EXPENSE AROUND 140.00. *TR

Engine and Engine Cooling › Exhaust System1 injured
Filed Dec 22, 2008TN

RIDING IN A CAR IN COLD WEATHER...ALL WE CAN FIGURE AT THIS TIME IS THAT THERE IS SOME KIND OF EXHAUST LEAK..IN THE FORD EXPLORER....THE PASSENGER SHARED WITH THE DRIVE THE SYMPTOMS OF CARBON MONOXIDE POISONING...THE DRIVER LARGER IN STATURE WAS GETTING DROWSY AND NOT THOUGHT MUCH ABOUT SINCE IT WAS AFTER MIDNIGHT, BUT THE OTHER PERSON ENDED UP GETTING IN ANOTHER CAR TRAVELING WITH THEM AND ENDED UP STOPPING THREE OR MORE TIMES DUE TO THE SYMPTOMS.... *TR

Power Train › Automatic Transmission
Filed Dec 21, 200833,000 milesMD

THE NOT IN OVERDRIVE LIGHT STARTED BLINKING. AFTER SHUTTING OFF THE ENGINE I RESTARTED AND THE LIGHT WENT OFF. SHORTLY THE TRANSMISSION STARTED SLIPPING. AND NOW THE ENGINE RACES AND THE CAR WONT MOVE THERE IS ONLY 33000 MILES ON THE CAR I AM THE ORIGINAL OWNER. *TR

Visibility › Rear Window Wiper/Washer
Filed Oct 28, 200870,000 milesIA

MY HUSBAND AND I OWN A 2002 FORD EXPLORER SPORT. FRIDAY, OCT. 24TH, 2008 WE HAD TRAVELED OUT OF TOWN ABOUT 2 HOURS AWAY FROM OUR HOME. WE WERE ON OUR WAY HOME AND WE WERE COMPLETELY STOPPED AT A RED LIGHT. ALL OF A SUDDEN WE HEARD A HUGE BOOM AND THE REAR LIFTGATE GLASS SHATTERED. WE DID HAVE THE POLICE COME OUT AND INSPECT THE VEHICLE FOR ANY INDICATIONS AS TO WHAT MAY HAVE CAUSED THE GLASS TO SHATTER. THEY DID NOT FIND ANYTHING THAT WOULD HAVE CAUSED THE PROBLEM. WHEN MY HUSBAND AND I GOT HOME WE DID SOME RESEARCH ONLINE TO FIND OUT IF THERE WAS A RECALL ON THIS TYPE OF PROBLEM. WE DID FIND THAT IN 2001 FORD RECALLED THOUSANDS OF FORD EXPLORERS FOR A SIMILAR ISSUE. WE CONTACTED FORD AND WERE TOLD THAT OUR VEHICLE WAS NOT PART OF THAT RECALL. THEY DIRECTED US TO NHTSA TO FILE A COMPLAINT DUE TO OUR ISSUE BEING ALMOST IDENTICAL TO THIS RECALL. WE FEEL THAT THIS IS A MANUFACTURER DEFECT AND THAT OUR VEHICLE SHOULD HAVE BEEN INCLUDED IN THIS RECALL. WE HAVE THE VEHICLE IN THE SHOP RIGHT NOW AND AT THIS TIME WE BELIEVE THAT THE GLASS, HINGES, REAR WINDSHIELD WIPER MECHANISM, STRUTS AND ANY OTHER PARTS AFFECTED ARE BEING REPLACED. WE HAVE A $500 DEDUCTIBLE AND OUR INSURANCE IS COVERING THE BALANCE OF THE COST AT THIS TIME, WHICH IS OVER $1000. WE WOULD LIKE TO FILE A COMPLAINT AT THIS TIME BECAUSE WE DO FEEL THAT OUR VEHICLE EXHIBITED THE SAME MALFUNCTIONS AS THE 2001 RECALL. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Oct 21, 200874,000 milesTX

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT NOTICED THAT THE HINGES IN THE LIFTGATE WERE UNSCREWING. HE LOCKED THE WINDOW TO PREVENT IT FROM FALLING. WHILE DRIVING APPROXIMATELY 65 MPH, THE WINDOW FELL DOWN AND SHATTERED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY OFFERED NO ASSISTANCE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS). HE ALSO EXPERIENCED ISSUES WITH THE ARMREST. IT WOULD NOT OPEN UNLESS HE FORCED IT, WHICH EVENTUALLY CAUSED IT TO FAIL. THE CURRENT MILEAGE WAS 79,015 AND FAILURE MILEAGE WAS APPROXIMATELY 74,000. UPDATED 11/17/08 *BF UPDATED 11/18/08. *JB

Power Train › Automatic Transmission
Filed Sep 23, 200894,000 milesSC

MY 2002 FORD EXPLORERS TRANSMISSION JUST COMPLETELY STOPPED WORKING AT 94,000 MILES. READING FORUMS ONLINE LED ME TO THIS SITE, AFTER READING MANY, MANY OTHERS' EXACT SAME EXPERIENCES WITH THIS CAR. FORD WILL DO NOTHING ABOUT IT AND MY FAMILY DOES NOT HAVE THE MONEY TO REPLACE A TRANSMISSION! FORD NEEDS A RECALL ON TRANSMISSIONS FOR THIS MAKE AND MODEL! *TR

Power Train
Filed Sep 9, 200837,300 milesOH

O/D OFF LIGHT STARTED BLINKING. DEALER STATED THAT THIS IS AN INDICATION OF TRANSMISSION PROBLEMS. CHECKED ON LINE FOR WARRANTY INFORMATION, AND FOUND OUT THAT THIS IS A VERY COMMON PROBLEM WITH FORD'S 2002 TRANSMISSIONS. FORD WILL NOT ASSIST IN THE COST OF REPAIRS BECAUSE THE PROBLEM OCCURS AFTER THE 36,000 MILES OR 3 YEAR WARRANTY PERIOD. EVERY THING POINTS TO A $ 2,000 / 3,000 REPAIR JOB. I PURCHASED THIS TRUCK IN 10/08 AND NOW I HAVE TO LOOK FORWARD TO A MAJOR REPAIR BEFORE OWNING IT FOR A YEAR. I REALLY THINK THAT FORD SHOULD IN SOME WAY COMPENSATE ITS VEHICLE OWNERS FOR A DEFECT THAT THEY ARE APPARENTLY WELL AWARE OF. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments1 injured
Filed Jul 15, 200893,000 milesCA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT LIFTED THE REAR HATCH AND OPENED THE GLASS DOOR. THE HINGE ON THE GLASS DOOR LOOSENED AND CAUSED IT TO FALL AND INJURE THE CONTACT'S THUMB. THE HINGE SHOULD BE SECURED IN PLACE. THE CONTACT RECEIVED A RECALL FOR THIS ISSUE AFTER HE WAS INJURED. THE RECALL APPLIED TO THE FORD EXPLORER AND FORD EXPLORER SPORTS. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 93,000.

Seats
Filed Jun 3, 200885,000 milesTX

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE DRIVING AT AN UNKNOWN SPEED, THE LEFT SIDE OF THE DRIVER'S SEAT DETACHED FROM THE BASE, CAUSING THE CONTACT TO FALL BACK AGAINST THE REAR SEATS. PRIOR TO THE FAILURE, HE NOTICED THAT THE SEAT WOULD ONLY RECLINE IN ONE VERTICAL POSITION. THERE WAS NO CRASH INVOLVED AND THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 85,000.

Vehicle Speed Control
Filed Apr 18, 2008FL

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. HE CALLED FORD SEVERAL TIMES SINCE RECEIVING THE NOTICE. THE CRUISE CONTROL WAS DISCONNECTED IN OCTOBER OF 2007. AS OF APRIL 18, 2008, THE PART IS STILL UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER AND PURCHASE DATE WERE UNKNOWN. THE CURRENT MILEAGE WAS 72,000. UPDATED 05/07/08 *BF

Power Train › Automatic Transmission
Filed Feb 16, 200862,800 milesWA

AUTO TRANSMISSION SLIPPING BETWEEN 3RD AND 4TH GEAR. ENGINE REV HIGH TO 4K AND ABOVE WITH HARD BANG INTO NEXT GEAR. INTERMITTENT PROBLEM. *TR

Power Train › Automatic Transmission
Filed Jan 24, 200877,000 milesMI

I HAVE A 2002 FORD EXPLORER IN WHICH IT ONLY HAS 70,000 MILES ON IT AN THE TRANSMISSION HAS FAILED. THERE ARE MANY COMPLAINS ON THIS AND SOMETHING NEEDS TO BE DONE. *TR

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Nov 27, 200750,000 milesFL

AIR CONDITIONING/FAN CONTROLS KNOBS & FACE OF CD PLAYER ON DASH GETS INCREASINGLY HOTTER AS THE VEHICLE RUNS. THE PANEL WITH THE CONTROL KNOBS IS VERY, VERY HOT TO THE TOUCH AND BEGINS TO SMELL VERY HOT WHEN VEHICLE IS RUNNING. I AM CONCERNED OF A FIRE AS MY SON IS A PARAPLEGIC AND I HAVE READ THAT THE FORD EXPLORER HAS FIRES. I ASKED THE DEALER ABOUT THIS POSSIBLE ELECTRICAL PROBLEM AND THEY DON'T SEEM CONCERNED. *TR

Power Train › Automatic Transmission
Filed Oct 23, 200757,360 milesTX

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE TRANSMISSION SLIPPED WHEN PLACED INTO SECOND, THIRD GEAR AND REVERSE. THE VEHICLE IS CURRENTLY AT THE DEALER AND THEY HAVE NOT PROVIDED THE CONTACT WITH THE STATUS ON HIS VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 57,360. *UPDATED 12/12/2007 *BF THERE WAS A NOISE COMING FROM THE REAR END OF THE VEHICLE AND THE AXLE SEAL WAS LEAKING. UPDATED *JB

Electrical SystemFire
Filed Oct 19, 200779,000 milesHI

WAS USING THE 4 WHEEL DRIVE IN WHEN THE ENGINE STARTED SMOKING AND THE ENGINE COMPARTMENT CAUGHT ON FIRE, THEN THE CAB STARTED BURNING AND THEN THE WHOLE CAR CAUGHT ON FIRE AND EXPLODED.

Seats › Front Assembly › Recliner
Filed Oct 10, 200755,000 milesNC

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHEN THE CONTACT ENTERED THE VEHICLE, THE BACK OF THE SEAT RECLINED AND WOULD NOT REMAIN UPRIGHT. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS: FRONT ASSEMBLY: RECLINER). THE CURRENT MILEAGE WAS 67,477 AND FAILURE MILEAGE WAS 55,000. UPDATED 10/31/07. *JB

Vehicle Speed Control
Filed Oct 3, 2007TX

2002 FORD EXPLORER WITH A RECALL FOR THE CRUISE CONTROL. CUSTOMER STATES HE HAS TRIED TWICE TO GET THE PROBLEM FIXED. HE SAYS THE DEALER TOLD HIM THEY WERE OUT OF PARTS AND WERE NOT GETTING ANY IN UNTIL MID-DECEMBER. *KB

Vehicle Speed Control
Filed Sep 19, 2007GA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THEY WOULD DISCONNECT THE VEHICLE SPEED CONTROL FEATURE BECAUSE THE PARTS WERE UNAVAILABLE. THE CONTACT WAS DISSATISFIED WITH THE REMEDY. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 60,000.

Vehicle Speed Control
Filed Aug 26, 2007PA

FORD RECALL 05S28-SIRS, YOUR WEBSITE RECALL NOTICE STATES THAT THE AFFECTED VEHICLES SHOULD BE RETURNED IMMEDIATELY TO THE DEALER FOR DISCONNECTION OF THE PROBLEM SPEED CONTROL SWITCH WHILE AWAITING AVAILABILITY OF REPLACEMENT WIRING PARTS, HOWEVER, THE RECALL LETTER I RECEIVED THIS WEEK DOES NOT MENTION THIS, NOR DID THE DEALER WHEN I CALLED HIM. HAS THIS INTERIM REPAIR BEEN CANCELED? THANK YOU, WRL. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed May 28, 200735,000 milesRI

THE REAR LIFTGATE GLASS FELL OFF THE HINGES. THE FALLING GLASS DAMAGED THE REAR DEFROSTER WIRES (CAN NO LONGER BE USED) THE HINGE HOLDING THE GLASS BROKE OFF FROM THE VEHICLE CAUSING THE GLASS TO FALL TO THE GROUND. IT COST $130 AT THE FORD DEALER. NHTSE RECALL 04V442 INVESTIGATED THIS EXACT COMPLAINT AND A RECALL WAS ISSUED BUT FORD INFORMED ME THAT MY 2002 FORD EXPLORER SPORT WAS NOT COVERED UNDER THE RECALL BECAUSE IT WAS BUILT IN A FACTORY NOT AFFECTED BY THE RECALL. THE NHTSE SHOULD CONSIDER RE-OPENING THIS CASE AS IT IS THE SAME EXACT PROBLEM AS THE RECALL ON THE SAME EXACT MAKE AND MODEL. ALL INCIDENTS OF THIS FAILURE OF THE REAR LIFTGATE GLASS HINGES SHOULD BE COVERED BY FORD. THANK YOU *TR

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 28, 200729,701 milesRI

THE FORD DEALER HAS REPLACED THE ROTORS AND BRAKE PADS TWICE IN 4 YEARS DUE TO RUSTING ROTORS. ACCORDING TO THE DEALER, THE RUST WAS TOO DEEP FOR THE ROTORS TO BE TURNED AND HAD TO BE REPLACED. THE FIRST REPLACEMENT WAS AT 15,857 MILES AND THE SECOND REPLACEMENT OF THE ROTORS AND BRAKE PADS AT 29701 MILES. I DRIVE THIS VEHICLE UNDER NORMAL CONDITIONS, IT IS NOT USED OFF-ROAD OR ANY OTHER WAY TO CAUSE THE RUST. THE FIRST TIME, FORD PAID FOR THE REPLACEMENT OF ROTORS BUT NOT THE BRAKE PADS. THE SECOND TIME, I HAD TO PAY $401.00 FOR THE ENTIRE ROTOR AND BRAKE REPLACEMENT. FURTHERMORE, AT TIMES, THERE IS A METAL GRINDING SENSATION WHEN APPLY THE BRAKES. IT CREATES THE SOUND OF METAL GRINDING ON METAL. I HAVE TO PUMP THE BRAKES TO STOP THE GRINDING SENSATION. THANK YOU *TR

Seat Belts › Front
Filed May 25, 2007RI

2002 FORD EXPLORER SPORT, THE FRONT PASSENGER SIDE SEATBELT HAS A DEFECT. THE BELT ITSELF BECOMES LOCKED AND CANNOT BE ADJUSTED AND EVEN BECOMES TIGHTER ON THE PASSENGER WHEN PULLED. I HAD TO HAVE THE PERSON SLIDE OUT FROM UNDER THE BELT TO BE RELEASED. THIS HAS HAPPENED APPROXIMATELY 10 TIMES BUT THIS LAST TIME WAS THE WORSE AS TO THE "TIGHTENING" ON THE PASSENGER. IT IS ONLY THE FRONT PASSENGER SEATBELT.

Suspension › Front › Hub
Filed May 11, 200775,000 milesVA

DEFECTIVE FRONT HUB ASSEMBLY BEARING SEALS. *AK

Visibility › Power Window Devices and Controls
Filed May 1, 200743,989 milesCA

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THEY OPENED THE HATCH AND THE RIGHT SIDE OF THE WINDOW DETACHED FROM THE VEHICLE. SHE ATTEMPTED TO PLACE THE RIGHT SIDE OF THE WINDOW BACK INTO THE HINGE. WHILE DRIVING TO THE DEALER THE LEFT WINDOW DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE HINGES DETACHED FROM THE WINDOW SEAL WHICH HELD THE WINDOW IN PLACE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER. SHE FILED A COMPLAINT WITH THE MANUFACTURER, AND WILL SUBMIT THE CASE NUMBER WITH THE HARD COPY OF THE COMPLAINT. THE CURRENT MILEAGE IS 44,000 AND FAILURE MILEAGE WAS 43,989. *AK

Steering
Filed Apr 11, 200725,000 milesFL

SLIDING PROBLEM EXISTS IN THE 2002 FORD EXPLORER SPORT, 2 DOOR, EVEN THOUGH I DROVE 30-35 MILES SOMETIMES. WHEN SLIDING THE STEERING WAS OUT OF CONTROL. FORTUNATELY, NO CAR FOLLOWED ME CLOSELY WHEN SLIDING HAPPENED.*AK

Electrical System › Wiring › Front UnderhoodFire
Filed Mar 30, 200776,000 milesWI

I WAS DRIVING WHEN MY CAR START SMOKING, WHEN I STOPPED IT CAUGHT ON FIRE. THE CAR IS TOTALED. THE FIRE ORIGINATED AT THE ENGINE COMPARTMENT NEAR THE SPARK PLUGS. *JB

Power Train › Automatic Transmission
Filed Feb 19, 200755,330 milesGA

AT 55,350 MILES MY 2002 FORD EXPLORER SPORT'S TRANSMISSION WOULD FLARE WHEN SHIFTING FROM 2ND TO 3RD GEAR. WHEN I TOOK IT TO THE DEALERSHIP, I WAS TOLD THAT I HAD A SOLENOID MALFUNCTION IN MY TRANSMISSION; THEREFORE, AFFECTING OTHER COMPONENTS OF THE TRANSMISSION. I WAS TOLD BY THE DEALERSHIP THAT MY TRANSMISSION WOULD NEED TO BE REBUILT. MILES WISE, I STILL HAD A LITTLE UNDER 5,000 MILES UNTIL THE WARRANTY EXPIRED, YEARS WISE, I WAS AT 5 YEARS 74 DAYS. NEEDLESS TO SAY, THIS PROBLEM COST ME $2168.38. I DON'T THINK VEHICLE AT 55K MILES SHOULD NEED A REBUILDING OF A TRANSMISSION. I THINK I SHOULD BE REIMBURSED IN SOME WAY FOR THE COST.....EVEN THOUGH I WENT OVER THE WARRANTY BY 74 DAYS. *NM

Air Bags › FrontalCrash1 injured
Filed Jan 26, 200759,900 milesMI

ICE ON ROAD, LOST CONTROL OF VEHICLE. CRASHED HEAD ON INTO DITCH EMBANKMENT AND AIRBAG DID NOT DEPLOY (FAILURE 1) THEN VEHICLE ROLLED OVER ONTO THE PASSENGER SIDE. UNSTABLE VEHICLE MODEL. *JB

Seats › Front Assembly › Recliner
Filed Sep 12, 200628,000 milesIL

FRONT DRIVER SIDE SEAT HAS BEEN BROKE WITH RECLINER PROBLEM SINCE THE RECALL ON IT IN 2003, THEY NEVER CORRECTED THE PROBLEM AND TRIED TO CHARGE ME WHEN THE MAILED ME THE RECALL. ADDITIONALLY, THERE WAS A NEW RECALL AS OF APRIL 2006 ON THE SAME EXACT THING THAT THEY WILL NOT HONOR. *JB

Visibility › Glass, Side/Rear
Filed Jul 11, 200681,853 milesTX

DT*: THE CONTACT STATED WHILE OPENING THE BACK WINDOW, THE LEFT SIDE HINGE FELL OFF. THE WINDOW WAS HANGING BY ONE HINGE. AN ATTEMPT WAS MADE TO SECURE THE WINDOW, BUT WHILE THE WINDOW WAS BEING ADJUSTED, THE RIGHT HINGE FELL OFF. THE WIRING FROM THE BACK WINDSHIELD WIPER HELD THE WINDOW IN PLACE AND KEPT THE WINDOW FROM FALLING TO THE GROUND. THE DEALERSHIP HAS BEEN INFORMED AND DETERMINED THE HINGES WERE STRIPPED. THE DEALERSHIP RECOMMENDED A REPLACEMENT HINGE KIT TO REPAIR THE WINDOW.

Visibility › Glass, Side/Rear
Filed Feb 20, 200655,000 milesFL

FORD EXPLORER 2002 BACK WINDOW POPPED OUT OF VEHICLE--BREAKING BRACKETS THAT SECURE IT( CLASS) TO LIFT GATE--LOOKED TO SEE IF THIS VEHICLE HAD A RECALL---THERE IS FOR VEHICLES MANUFACTURED UNTIL MARCH OF 2002--MINE WAS APRIL--EVEN THOUGH ITS A PROBLEM--DEALER SAYS FORD NOT RESPONSIBLE. *JB

Visibility › Glass, Side/Rear
Filed Dec 27, 2005100,000 milesOH

DT: THE CONTACT STATED THE REAR WINDSHIELD EXPLODED WHILE THE CONTACT WAS GETTING INTO THE VEHICLE. THE VEHICLE HAD NOT BEEN STARTED AND IT WAS APPROXIMATELY 35 TO 40 DEGREES OUTSIDE. THERE WERE NO WARNING SIGNALS BEFORE THE WINDSHIELD EXPLODED. THE DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED. NO REPAIRS HAVE BEEN MADE. *AK

Suspension › Front › Control Arm › Upper Arm
Filed Aug 2, 200518,266 milesIN

WHILE TURNING VEHICLE, HEARD A POPPING NOISE & FRONT LEFT TIRE SUDDENLY COLLAPSED INWARD. LEFT FRONT UPPER CONTROL ARM, LOWER BALL JOINT, SHOCK & CAM BOLTS & WASHERS WERE REPLACED. VEHICLE WAS UNDER WARRANTY, HOWEVER FORD DEALERSHIP REFUSED TO COVER STATING THIS WAS THE RESULT OF VANDALISM. NO PROOF OF THIS WAS EVER SUBMITTED TO ME DESPITE CERTIFIED LETTER SENT TO THEM REQUESTING. VEHICLE WAS KEPT IN LOCKED GARAGE AT NIGHT & PARKED IN SECURE, GATED LOT AT WORK DURING THE DAY. THE SAME THING HAPPENED TO THE RIGHT FRONT TIRE ON 5/21/04, BUT WAS BEING DRIVEN STRAIGHT. INS REFUSED TO COVER AS NO PROOF OF VANDALISM. *NM

Vehicle Speed Control › Accelerator PedalCrash
Filed Jul 15, 2005MI

DT: CONTACT STATES SHE PREVIOUSLY OWNED A 2002 FORD EXPLORER SPORT THAT WAS IN AN ACCIDENT DUE TO THE SUDDEN ACCELERATION OF THE VEHICLE. WHEN THE CONSUMER PLACED THE VEHICLE IN REVERSE THERE WAS SUDDEN ACCELERATION, CAUSING VEHICLE TO HIT A TELEPHONE POLE. THE CONSUMER THEN PLACED THE VEHICLE INTO DRIVE, AND IT STAYED IN FULL THROTTLE, CAUSING THE CONTACT'S VEHICLE TO HIT ANOTHER VEHICLE. THE DAY THAT THE ACCIDENT OCCURRED IT WAS SLIGHTLY RAINING. THE CONSUMER NO LONGER HAS THE VEHICLE, SO SHE DOES NOT HAVE ANY INFORMATION ABOUT THE VEHICLE AVAILABLE.*AK

Power Train › Axle Hubs
Filed Jul 1, 200580,000 milesTX

RIGHT REAR AXLE AND BEARING

Vehicle Speed Control › Cruise Control
Filed Jun 29, 2005TX

DT: THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. OVER THE LAST COUPLE OF YEARS HE HAS BEEN HAVING PROBLEMS WITH CRUISE CONTROL. AND IF THE TRUCK WERE JUST IDLING ,AND IF CONSUMER DID NOT HAVE FOOT ON THE BRAKE THE VEHICLE WOULD REV UP ALL THE WAY FOR ABOUT 10-15 SECONDS. IF HE DID NOT HAVE FOOT ON THE BRAKE HE COULD HAVE HIT SOMEONE. DEALERSHIP STATED THAT UNLESS THEY COULD DUPLICATE THE PROBLEM THEY COULD NOT FIND THE SOURCE OF THE PROBLEM. ACCORDING TO THE REPORT IT SOUNDED LIKE THE PROBLEM WAS CRUISE CONTROL . *AK

Suspension › Rear
Filed Jun 8, 200525,000 milesKY

DT: VEHICLE HAD TO HAVE THE REAR END BREPLACED 3 TIMES , VEHCILE HAD TO BE TAKEN BACK AGAIN A 4TH TIME, DEALERSHIP WILL NOT HELP WITH PAYMENT, CONSUMER HAD TO PAY TWICE FOR REPAIRS. *AK

Seat Belts
Filed Mar 15, 2005CA

GOT STUCK IN SEAT BELT & HAD TO BE CUT OUT. ON PASSENGER SIDE, FELL ASLEEP WITH SEAT BELT AROUND ME AND WHEN WOKE COULDNT GET OUT. TRIED UNBUCKLING BUT THE SEAT BELT WOULDNT GIVE & KEPT GETTING TIGHTER AND TIGHTER AND HAD TO BE CUT OUT. SEATBELT IN BACK BEHIND PASSENGERSIDE ALSO BROKE, WONT PULL-DOWN ANYMORE EITHER.*AK

Electrical System › WiringFire
Filed Mar 15, 2005TN

THE CONSUMER'S 2002 FORD EXPLORER WAS PARKED IN A PARKING LOT WHEN IT CAUGHT ON FIRE. *NM *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 8, 200558,600 milesKY

WHILE BRAKING AT 35 MPH THE FRONT/REAR WHEELS LOCKED UP TEMPORALLY. THIS CAUSED EXTENDED STOPPING DISTANCE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER STATED THAT HE HAS HAD 5 INSTANCES OF THE VEHICLE SLIDING ON PAVEMENT. THE CONSUMER STATED THAT ABS WORKS OCCASIONALLY. *TC

Power Train › Driveline › Driveshaft
Filed Mar 7, 2005500 milesFL

WHILE DRIVING OVER 70 MPH VEHICLE VIBRATED UNCONTROLLABLY. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETRERMINED THAT THE DRIVESHAFT NEEDED TO BE REPLACED. *AK THE CONSUMER STATED THAT THE TIRES WHERE CUPPING AND HAD TO BE REPLACED. THE CONSUMER STATED THAT HE HAD TO DRIVE THE UNSAFE VEHICLE FOR 2 AND A HALF YEARS LIMITED TO NO HIGH SPEED TRAVELING. THE CONSUMER STATED THAT HE WOULD LIKE A REFUND. THE TAILGATE KEEPS LOCKING AND THE REAR DOOR CAN NOT BE OPENED FROM INSIDE. THE RIGHT FRONT WINDOW RATTLES WHIEN IT IS ALL THE WAY UP. *TC

Electrical SystemCrash
Filed Mar 2, 2005TN

FORD EXPLORER 2002 CAUGHT FIRE WHILE PARKED. *BF *JB

Power Train › Clutch Assembly
Filed Feb 22, 200542,000 milesMI

2002 FORD EXPLORER SPORT, NOT YET 3 YEARS OLD BUT 6000 MILES OUT OF WARRENTY. REAR END NEEDED TO BE REPLACED SAID IT LOOK LIKE WATER GOT INTO IT. I'VE NEVER OWN A CAR YET THAT NEEDED A REAR END REPAIR. IS THIS PROBLEM A RECALL ITEM? I WOULD THINK FORD MOTOR CO. WOULD TAKE CARE OF THIS BUT NO WAY. I HAVE ONLY BEEN BUYING FORDS FOR THE LAST 40 YEARS. *AK

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Explorer Sport → · Every Explorer Sport year → · How the figures are calculated →