2012 Ford Expedition complaints

PAINT BLISTERS ARE STARTING TO APPEAR ON REAR LIFT GATE. DEALER HAS INDICATED THAT THIS IS NOT RUST BUT CORROSION DUE TO THE ALUMINIUM MATERIAL THAT THE LIFT GATE IS MADE OF AND POOR PREP WORK OR CONTAMINATION FROM THE FACTORY PAINT. THEY INDICATED THAT THEY HAVE SEEN THIS BEFORE AND IT WILL MOST LIKELY CONTINUE UNTIL THE LIFT GATE IS REPAINTED. THEY ALSO TOLD ME THE HOOD MAY ALSO HAVE THIS ISSUE IN THE FUTURE SINCE IT IS ALSO ALUMINUM. A CAR THAT IS THREE YEARS OLD AND GARAGE KEPT SHOULD NOT HAVE BLISTERING PAINT. MY OTHER VEHICLE IS OVER 10 YEARS OLD AND BESIDES CHIPS THE PAINT IS FINE.

SPONTANEOUS AND COMPLETE FAILURE OF PASSENGER SIDE THIRD ROW/CARGO GLASS. NO OTHER CARS IN SIGHT ON A SMOOTH ROAD, APPROXIMATELY 72 DEGREES OUTSIDE. TRAVELING SLIGHTLY BELOW HIGHWAY SPEED AS WE HAD JUST COME THROUGH A CURVE. LOUD POPPING SOUND AND THE ENTIRE WINDOW WAS SIMPLY GONE, BROKEN IN A MILLION SHARDS THAT WENT EVERY DIRECTION, INSIDE AND OUTSIDE OF THE VEHICLE. GLASS EMBEDDED IN SECOND ROW SEAT BACKS, AND ALL ITEMS IN CARGO AREA. VISIBLE SCRATCHES AND GOUGES IN PLASTIC SURROUNDING THE WINDOW FROM THE FORCE OF THE GLASS HITTING IT. HAD ANYONE BEEN SITTING IN THE THIRD ROW, THEY WOULD HAVE BEEN SERIOUSLY INJURED.

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND HEARD A SOUND WHEN THE WHEELS WERE TURNING. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER DIAGNOSED THAT THE AIR BAG HARNESS AND SHOCKS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE WITH THE SHOCKS RECURRED MULTIPLE TIMES AND WERE REPLACED MULTIPLE TIMES. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER BECAUSE SHE ASSUMED THAT THE VEHICLE HAD INCLUDED THE RESTRAINT CONTROL MODULE AND THE SAFETY BELT MINDER PER THE VEHICLE'S OWNER MANUAL. THE CONTACT COULD NOT UNDERSTAND WHY THE VEHICLE HAD NOT BEEN BEEPING AS USUAL TO NOTIFY HER WHEN AN OCCUPANT WAS UNBLOCKED. THE DEALER AND THE MANUFACTURER INFORMED THE CONTACT THAT THE RCM HAD NOT BEEN MANUFACTURED WITH THE VEHICLE, EVEN THOUGH THE MANUAL STATED THAT THE RCM WAS INCLUDED. THE DEALER THEN IDENTIFIED THAT THE PASSENGER AIR BAG NEEDED TO BE REPLACED AND THAT WAS WHAT CAUSED THE SERIES OF BEEPING SOUNDS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,311.

REAR SUSPENSION FAILED, AND THE REAR DROPPED GOING 45 MPH DOWN THE ROAD. CHANGED RELAYS, BUT THE REAR IS STILL SAGGING. THE AIR SUSPENSION WON'T KICK ON. CAR IS UNDRIVEABLE. *TR

NECK PROBLEMS DUE TO ANGLE OF HEAD REST WHILE BREAKING, I AM 6'5'. THE EXISTING HEADREST IS A DANGEROUS DESIGN AND NEEDS TO BE FIXED. *TR

SMELLED A BURNING PLASTIC SMELL FROM THE REAR OF THE VEHICLE . AFTER SEARCHING I DISCOVERED THE 3RD BRAKE LIGHT HOUSING HAD OVERHEATED AND HAS MELTED IN THE FRAME FROM THE HEAT OF THE LIGHTING. THIS IS A STOCK HOUSING FROM FORD WITH FORD INSTALLED LIGHTS. *TR

VEHICLE ACCELERATED UNINTENDED AND UNEXPECTED. SPEED WAS UNCONTROLLABLE. DRIVER AVOIDED TO THE BEST OF HIS ABILITIES STANDING WORKERS AND UNINTENTIONALLY HIT TWO OTHER VEHICLES AND WORKERS INSIDE THOSE VEHICLES. 6 INJURED TAKEN BY AMBULANCE TWO CRITICALLY HURT! *TR

TL* THE CONTACT OWNS 2012 FORD EXPEDITION. THE CONTACT STATED WHILE DRIVING 5 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON A DIFFERENT OCCASION BUT SINCE SHE WAS NOT DRIVING THERE WAS A SUDDEN INCREASE IN ENGINES RPMS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 20,250.

WHILE DRIVING THE REAR AIR SUSPENSION FAILED ABRUPTLY CAUSING THE REAR OF THE VEHICLE TO BOTTOM OUT. THE VEHICLE LOST HANDLING ABILITY, COULD NOT BE DRIVEN AND HAD TO BE TOWED TO THE DEALER FOR WARRANTY REPAIR. THIS IS A SERIOUS SAFETY ISSUE IN THAT I USE THE VEHICLE TO TOW BOATS AND SNOWMOBILE TRAILERS OFTEN AT HIGHWAY SPEED. IF THE AIR SUSPENSION WERE TO FAIL WHILE ATTACHED TO A TRAILER THE TONGUE WILL HIT THE ROADWAY AND MAY BE A SERIOUS SAFETY ISSUE. I THINK THE SUSPENSION SHOULD BE RE-DESIGNED TO INCLUDE A SET OF SPRINGS TO PREVENT THE SUSPENSION FROM COMPLETELY BOTTOMING OUT IF THE AIR SUSPENSION FAILS. *TR

DRIVING DOWN THE HIGHWAY AT 65 MPH IN THE LEFT LANE WHEN THE CAR LOST ALL POWER. WE WERE ABLE TO COAST TO THE SIDE OF THE HIGHWAY BECAUSE WE WERE TRAVELING AT THE RATE OF SPEED LISTED ABOVE WITH NO POWER. THIS IS EXTREMELY DANGEROUS TO SOMEONE IN THIS POSITION. AS WE ATTEMPTED TO SEE IF WE COULD FIGURE OUT WHAT HAD OCCURRED AN ERROR APPEARED ON THE SERVICE DISPLAY OF SERVICE ADVANCE TRAC. A FEW MINUTES LATER WE NOTICED THE ADDITIONAL CODE OF TIRE PRESSURE MONITOR FAULT. WE HAD TO GET THE VEHICLE TOWED AT THIS POINT. NOT SATISFIED AS THE COULD BE HUGE SAFETY ISSUE. *TR

AFTER ENGAGING THE 4X4 VIA THE DASHBOARD CONTROL KNOB THE "SERVICE ADVANCE TRACK" MESSAGE WAS SHOWN IN THE INSTRUMENT CLUSTER. THE 4X4 WAS DISENGAGED AND THE VEHICLE WAS THEN STOPPED. THE INDICATOR LIGHTS FOR THE ABS, STABILITY CONTROL AND 4X4 WERE THEN ILLUMINATED ON THE INSTRUMENT CLUSTER. THE VEHICLE WAS RESTARTED AND AT THIS POINT ALL STABILITY CONTROL, ANTI-LOCK BRAKES AND OTHER POWERTRAIN SAFETY FEATURES WERE COMPLETELY INOPERABLE AND/OR DISABLED. THE VEHICLE WAS SERVICED AND A FAILURE OF THE WHEEL SPEED SENSOR WAS NOTED. *TR

ON MANY OCCASIONS FROM AROUND MAY OR JUNE OF 2013, WHEN THE CAR IS ACCELERATING FROM FIRST TO SECOND GEAR IT "JUMPS". IT FEELS AS IF SOMEONE HAS HIT THE BACK OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP 3 TIMES. EACH TIME THEY HAVE UPDATED THE SOFTWARE AND SUPPOSEDLY SOLVED THE PROBLEM. AFTER EACH RETURN OF THE VEHICLE THE PROBLEM HAD ONLY GOTTEN WORSE. THE SECOND TIME AFTER BEING "FIXED" BY THE DEALERSHIP THE VERY NEXT DAY SOMEONE ALMOST REAR ENDED THE VEHICLE BECAUSE THE "JUMP" WAS SO IMPACTFUL THAT I SUDDENLY APPLIED MY BRAKES THINKING SOMEONE HAD REAR ENDED ME. THE CAR BEHIND ME STOP JUST AN HAIR SHORT OF HITTING THE VEHICLE. BEYOND GETTING WHIPLASH FROM THE CONSTANT "JUMPS", I AM AFRAID THAT SOMETHING VERY SERIOUS WILL HAPPEN IF THIS IS NOT FIXED OR CORRECTED. *TR

A STRONG GAS SMELL/FUMES HAS FILLED THE PASSENGER CABIN ON MULTIPLE OCCASIONS WHILE UNDERWAY AND CANNOT DETERMINE WHY (NOT NEAR GAS STATION, NOT RECENT REFUELING, JUST REGULAR HIGHWAY DRIVING). SAW TODAY (6/4/13) THERE WAS A RECALL FOR MANY FORD MODELS FOR THE GAS SMELL/FUMES, BUT DID NOT INCLUDE EXPEDITION MODELS. LAST DATE OCCURRENCE OF THIS INCIDENT WAS 6/2/13. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR MOVED IRREGULARLY, MAKING IT DIFFICULT FOR PASSENGERS TO EXIT THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO STATED THAT WHILE DRIVING 15 MPH, THE INSTRUMENT PANEL AND THE ALERT SYSTEM STATED THAT THE DOOR WAS AJAR. THE MANUFACTURER WAS NOTIFIED AND DISPATCHED AN INSPECTOR. THE INSPECTOR, WHO EXAMINED THE VEHICLE, DETERMINED THAT THERE WAS A GAP BETWEEN THE DOOR AND THE FRAME, BUT STATED THAT IT WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 12,000.

MY 2012 FORD EXPEDITION SUFFERED A CATASTROPHIC TIRE FAILURE WHILE TRAVELLING AT 65MPH ON THE FREEWAY. THE TIRE WAS ONLY 11 MONTHS OLD WITH APPROXIMATELY 9000 MILES. THE TIRE WAS INFLATED PROPERLY AND HAD NO EXTERNAL SIGNS OF WEAR. SLIGHTLY BEFORE THE TIRE SIDEWALL SEPARATED I HEARD A SLAPPING SOUND FROM THE LEFT FRONT AND EASED OFF THE GAS. THE TIRE THEN POPPED LOUDLY AND CAUSED THE VEHICLE TO BECOME HARD TO CONTROL. I WAS ABLE TO SLOW DOWN AND GET TO THE SIDE OF THE ROAD TO REPLACE IT WITH THE SPARE. THE TIRE WAS A GOODYEAR WRANGLER SR-A. FORTUNATELY NO ONE WAS HURT BUT THE TREAD CAUSED SOME MINOR DAMAGE IN THE WHEEL WELL AREA. THIS WAS A VERY DANGEROUS SITUATION CAUSED BY AN UNRELIABLE TIRE. *TR

THE HEADRESTS FOR THE DRIVER AND PASSENGER SEATS ARE QUITE UNCOMFORTABLE. WE DID NOT NOTICE WHILE TEST DRIVING, SINCE NEITHER OF US SAT IN THE PASSENGER SEAT, BUT ON THE DRIVE HOME I WAS IN THE PASSENGER SEAT TRYING TO REST MY HEAD AGAINST THE HEADREST AND FOUND IT UNCOMFORTABLE. IN THE DAYS TO COME, MY WIFE FOUND IT MORE SO. OUR WORKAROUND HAS BEEN TO INSERT A NECK PILLOW AT THE BASE OF THE HEADREST. WE CONTACTED FORD 800#, AND THE RESPONSE WAS THAT THE HEADREST WAS DESIGNED WITH THE ANGLE FORWARD LIKE THAT FOR SAFETY, AND THEY COULD DO NOTHING ABOUT IT. THEY DID NOT SEEM TO BE AWARE OF THE PROBLEM, EVEN THOUGH MANY PEOPLE HAVE POSTED COMPLAINTS ABOUT THIS 'FEATURE' ON THE WEB. APPARENTLY IT IS NOT EVEN NEW FOR THE 2011 MODEL YEAR. FOR ME, IT IS ANNOYING; FOR MY WIFE, INTOLERABLE. *TR

STOPPED AT 0MPH. WITNESS IN CAR BEHIND. FOOT ON BRAKE. TOUCHED ACCELERATOR NORMALLY. HEARD NOISE. CAR TOOK OFF AT HIGH SPEED. HIT WALL APPROX TWENTY FEET AWAY. BOTH FRONT AIRBAGS DEPLOYED. NO ONE IN PASSENGER SEAT. SEAT BELT ON, PER DRIVER, WITNESS WHO HELPED DRIVER THRU WINDOW, AND EXAMINATION OF SEAT BELT BY INSPECTOR. HOWEVER EDR READ SEAT BELT AS NOT ENGAGED. BRAKE READ AS NOT ENGAGED, HOWEVER EDR ALSO READ VEHICLE AT 0MPH. ACCELERATOR 0% AT 3.5 SECONDS PRIOR TO IMPACT, INITIAL ACCELERATION 23% THREE SECONDS PRIOR TO IMPACT, 99% 1.5 SECONDS PRIOR TO IMPACT. ENGINE RPMS DATA MAY NOT BE APPROPRIATE. MULTIPLE VEHICLES USING REMOTE CONTROLS AT NEARBY GATE. *TR UPDATED 12/27/12 *CN UPDATED 21/31/2012 *JS

AFTER PURCHASING A 2012 FORD EXPEDITION, WE DISCOVERED THAT, WHEN RUNNING THE SEAT A/C, THE MOTOR INSIDE THE SEAT OVERHEATS. THIS CAUSES THE UPPER SECTION OF THE SEAT TO BECOME HOT, AND THE SEAT POCKET BEHIND THE SEAT TO BECOME VERY HOT. WE WERE ADVISED THAT THE SYSTEM WAS BUILT WITHOUT PROPER VENTILATION FOR THE MOTOR, AND THERE WAS NO FIX. NOT JUST FOR OUR VEHICLE BUT FOR ALL 2012 EXPEDITIONS....ALL HAVE THIS PROBLEM. THE ADVICE GIVEN BY FORD WAS "DON'T USE THE SEAT A/C DURING THE SUMMER." I WAS TOLD IT WOULD BE OKAY TO USE THE SEAT HEATER IN THE WINTER. HOWEVER, IF THE BLOWER DOESN'T VENTILATE PROPERLY, THE MOTOR WILL STILL BECOME HOT. MY FEAR IS THAT IT WILL BECOME SO HOT THAT IT COULD EITHER SHORT OUT, GIVING SOMEONE A NASTY SHOCK, OR WORSE, CATCH FIRE. *JS