Page 11 of 17 · complaints 501–550 of 836

1998 Ford Expedition complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Suspension › Front › Stabilizer Bar
Filed Sep 19, 2001NC

IF VEHICLE HITS A SLIGHT BUMP IN ROAD IT WILL VIBRATE. CONSUMER IS RESPONDING TO A CURRENT INVESTIGATION CONCERNING STABILIZER BAR. CONSUMER HAS TO SLOW DOWN TO GET CONTROL OF VEHICLE. *AK

Engine and Engine Cooling › Engine
Filed Sep 17, 2001RI

WHILE DRIVING CRANKSHAFT/ PULLEY SNAPPED OFF THE MOTOR. LOST ALL POWER TO VEHICLE. AFTER TOWING VEHICLE TO MECHANIC, THERE WAS NOT A REASON FOR CRANKSHAFT TO SNAP.*AK

Suspension › Front
Filed Sep 16, 2001MI

THE SUPPORT BOLT ON THE LEFT SIDE HAS BROKEN AND THE RIGHT SIDE IS BENT AND READY TO BREAK. I DO HAVE PHOTOS. THE SEAT BELTS ARE RIPPING IN HALF AT A POINT WHERE THE BELT IS INSIDE THE REEL. BOTH SHOULDER BELTS ON THE 3RD SEAT HAVE RIPPED AND THE LEFT SIDE 2ND SEAT SHOULDER BELT HAS RIPPED APROX. 3/4 OF THE WAY THROUGH. FORD WILL NOT COMMIT TO REPLACEMENT, WILL ONLY EVALUATE.

Suspension › Front › Stabilizer Bar
Filed Sep 13, 2001FL

WHEN MAKING A SHARP LEFT TURN STABILIZER WOULD GO OUT. NOT ABLE TO CONTROL VEHICLE. WOULD IMMEDIATELY NEED TO STRAIGTEN WHEELS WHEN THIS HAPPENS. WOULD NOT DO IT WHEN MAKING RIGHT TURNS. *AK

Suspension › Front › Stabilizer BarCrash
Filed Sep 12, 2001WA

STABILIZER LIGHT COMES ON INTERMITTENTLY, AND THERE IS A CLICKING SOUND FROM FRONT OF VEHICLE WHEN MAKING TURNS. VEHICLE TAKEN TO DEALER 4-5 TIMES, CANNOT FIND A PROBLEM.*AK

Suspension › Front
Filed Sep 8, 2001SD

THERE WAS NO ACCIDENT INVOLVED WITH THIS PART FAILURE AS OUR MECHANIC CAUGHT THE PROBLEM BEFORE WE HAD AN ACCIDENT. OUR MECHANIC FELT SINCE THIS IS THE EXACT SAME PART USED IN THE EXPLORER AND MOUNTAINEER AND HAS SINCE BEEN RECALLED, THIS ONE FOR THE EXPEDITION SHOULD BE RECALLED AS WELL. THIS IS THE EXACT SAME PART! FORD WAS OF NO HELP AND FRANKLY FORD NOR THE DEALERSHIP CARED ABOUT THIS PROBLEM. NO SAFETY DEFEC TMENTIONED.*AK

Suspension › Front › Stabilizer Bar
Filed Sep 7, 2001VA

PE 01 022; FRONT STABILIZER LINK FAILURE: FRONT STABALIZER BAR BROKE DURING AN OIL CHANGE. VEHICLE WAS TAKEN TO DEALER FOR INSPECTION. DEALER INFORMED CONSUMER THAT STABILIZER BAR WAS BROKEN. REPAIRS WERE MADE BY THE DEALER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER.*AK

Suspension › Front › Control Arm › Lower Arm
Filed Sep 7, 2001MI

THERE WAS A "CLANKING" NOISE COMING FROM THE FRONT OF VEHICLE. UPON EXAMINATION, DEALERSHIP FOUND THAT FRONT LOWER CONTROL ARM WAS MISSING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Suspension › Front
Filed Sep 7, 2001NH

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Suspension
Filed Sep 6, 2001CO

THE VEHICLE EASILY LOSES CONTACT WITH THE ROAD. REAREND FREQUENTLY BREAKS LOOSE AND CAUSES THE VEHICLE TO FISHTAIL OR SPIN AROUND. OCCURS AT LOW SPEEDS WITH PASSANGERS AND GEAR. OCCURS MOST FREQUESNTLY ON WET OR SNOWY PAVEMENT, BUT ALSO IN GRAVEL. OCCURS AT SPEEDS WELL BELOW THOSE OF OTHER VEHICLES THAT ARE DRIVING ON THE SAME CONDITIONS WITH NO PROBLEMS. RESULTED IN SEVER SINGLE CAR ACCIDENT (REPORTED ABOVE) ON A FREEWAY. LUCKILY NO INJURIES. DOES NOT CORNER WELL AND RIDES EXTRMELY ROUGH, EVEN FOR A TRUCK. HAVE REPORTED PROBLEM TO DEALER WITH NO POSITIVE OUTCOME OR RESPONSE. DEALER EVASIVE WHEN ASKED QUESTIONS ABOUT WHY HANDLING IS SO POOR. FELT THEY WERE HIDING INFORMATION ABOUT THE SUSPENSION AND HANDLING OF THE VEHICLE. TIRES ARE IN EXCELLENT CONDITON WITH LESS THAN 3/4 TREAD WEAR. *AK

Suspension
Filed Sep 6, 2001PA

VEHICLE DID A 180 DEGREE TURN ON THE RIGHT WING OF AN INTERSECTION, CONSUMER LOSS CONTROL AND VEHICLE CRASHED INTO A CURB, THE REAR AXLE WAS BROKEN WITH IMPACT ON THE REAR LEFT WHEEL, THE ROADS WERE WET AT THE TIME OF OCCURANCE.*JB

Suspension › Rear
Filed Sep 5, 2001WI

UPON LOOKING UNDER VEHICLE NOTICED SWAY BAR LINKS BROKE, AND VEHICLE SWAYED ALOT. CONSUMER HAS CONTACTED FORD. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Suspension › Front
Filed Sep 5, 2001MA

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Sep 5, 2001CA

THE REAR PASSENGER CHILD LOCK BEGAN TO ENGAGE INTERMITTENTLY, IT THEN PROGRESSED TO FULL TIME PREVENTING EXITING FROM THE VEHICLE ON THE RIGHT REAR SIDE, NOW THE DRIVERS SIDE IS DOING THE SAME THING. NLM

Suspension › Front › Stabilizer Bar
Filed Sep 4, 2001MA

BROKEN STABILIZER LINK. APPEARS TO BE CORROSION RELATED.*AK

Steering › Linkages
Filed Sep 4, 2001MA

THE LINKS HAVE FALLEN OFF OR SELF DESTRUCUTED 3 TIMES. TWICW ON THE LEFT FRONT, AND ONCE ON THE RIGHT FRONT. THE DEALERSHIP IS FULLY AWARE A PROBLEM EXISTS AS THEY TOLD US A RECALL MIGHT BE FORTH COMING. HOWEVER, AFTER READING IN THE PAPER THAT ONLY 14 PROBLEMS HAVE BEEN REPORTED, I FELT I MUST INFORM YOUR ORGANISATION OF THE CHRONIC FAILURE ON MY EXPEDITION. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 24, 2001MS

PARTS OF RUBBER KEPT COMING OFF, ENGINE KEPT LOOSING TO MUCH OIL BUT CLAIMED THEY COULD NOT FIND WHY. HAS DONE THIS SINCE I BOUGHT IT NOW FIND THE PROBLEM THE INTAKE IS BUSTED CAN NOT PAY TO FIX IT . NEVER GET RECALL NOTICES. NO SAFETY DEFECT. *AK

Electrical System › Ignition
Filed Aug 20, 2001MI

VEHICLE WILL NOT START. ALSO, ELECTRICAL SYSTEM FAILED, MAKING IT IMPOSSIBLE TO OPEN AND CLOSE DOORS OR WINDOWS.*AK

Structure › Body › Trunk Lid
Filed Aug 19, 2001TN

ON 2 DIFFERENT OCCASIONS MY BACK WINDSHIELD WIPER STOPPED WORKING, ON 3 DIFFERENT OCCASIONS TO INCLUDE RIGHT NOW, MY BACK WINDSHIELD WASHER PUMP HAS STOPPED WORKING.... ON 2 DIFFERENT OCCASIONS TO INCLUDE RIGHT NOW MY FRONT WINDSHIELD WASHER PUMP HAS STOPPED WORKING

Structure › Body › Door
Filed Aug 17, 2001MA

LOCAL FORD REPRESENTATIVE CONTACT BY DEALER AND MYSELF IN WRITING AS WELL AS FORD MOTORE CO IN WRITING.F.M.C. CONTACTED ME BY PHONE ON 8/16/2001 AND WILL NOT AUTHORIZE FURTHER REPAIRS UNTIL A PENCIL CAN BE PASSED THROUGH RUSTED DOOR PANELS (4).WILL NOT COVER ANY ISSUES ONCE THE 5 YR UNLIMITED MILEAGE WARRANTY BUMPER TO BUMPER CORROSION COVERAGE HAS EXPIRED.COPIES OF DOCUMENTATION TO FORD REP AND F.M.C. ARE AVAILABLE UPON REQUEST.*AK

Tires
Filed Jul 24, 2001VA

BLOW OUT PROBLEM SIMILAR TO THOSE REPORTED FOR FIRESTONE TIRES. TREAD SEPARATION. 8/32 LEFT ON TIRE AT TIME OF FAILURE.*AK (DOT NUMBER: M6T6 WDOR TIRESIZE: P265/70R17)

Suspension › Front › Springs › Torsion Bar
Filed Jul 22, 2001MO

VEHICLE WAS IN GARAGE WHEN I OPENED DRIVERS DOOR AND STOOD ON RUNNING BOARD TO GAIN ENTRY. WHEN I PUT PRESSURE DOWN THERE WAS A POP NOISE AND THE LEFT FRONT CORNER OF THE VEHICLE DROPPED DOWN. IT WAS TOWED TO THE DEALER AND DIAGNOSED AS A LEFT TORSION BAR FAILURE. I HAD THE DEALER GIVE ME THE BROKEN PART AND IT IS OBVIOUS EVEN TO MY UNTRAINED EYE THAT IT HAD A MANUFACTURING FLAW. THE END OF THE TORSION BAR HAD A HOLE INIT WHERE MOISTURE COLLCTED CAUSING IT TO CORRODE AND EVENTUALLY FAIL BY SNAPING IN TWO. I CALLED FORD CUSTOMER SERVICE AND THEY DIDN'T SEEM TOO CONCERNED. THEIR ONLY RESPONSE WAS A CUSTOMER COMMENT CARD IN THE MAIL. I THINK THIS COULD HAVE BEEN A CATASROPHIC ACCIDENT AS THIS VEHICLE IS DESIGNED TO CARRY EIGHT PEOPLE AND PULL RECREATIONAL VEHICLES. IT WORRIES ME AND MY WIFE THAT IT COULD HAPPEN AGAIN AND I THINK SOME RESEARCH ON WHERE THIS PART WAS MADE AND IF IT IS MADE WITH INFERIOR METERIAL OR WORKMANSHIP. HOW MANY MORE EXPEDITIONS ARE OUT THERE WITH TORSION BARS THAT COULD SNAP AT ANY TIME?.

Engine and Engine Cooling › Engine
Filed Jul 21, 2001CA

WE PURCHASED A BRAND NEW 1998 FORD EXPEDITION IN NOVEMBER OF 1997. THE CAR CAME STANDARD WITH A 3 YEAR "BUMPER-TO-BUMBER" WARRENTY. OUR 3 YEAR WARRANTY EXPIRED IN NOVEMBER OF 2000. ON JULY 19, 2001, WE EXPERIENCED A MECHANICAL PROBLEM WITH OUR VEHICLE AND HAD IT TOWED TO THEODORE ROBINS-FORD IN COSTA MESA, CA. THEY,THEODORE ROBINS INFORMED US THAT ONE OF THE ENGINES CYLINDERS WAS NOT WORKING. NOW, OUR CAR IS A LITTLE LESS THAN 4 YEARS OLD AND HAS ONLY 21,000 MILES ON IT. THEODORE ROBINS-FORD IS REFUSING TO FIX THE CAR FREE OF CHARGE. THE TOTAL COST OF REPAIRS IS ABOUT $1900. THEODORE ROBINS-FORD MAINTAINS THE POINT-OF-VIEW THAT THE WARRENTY HAS EXPIRED. THEY ARE WILLING TO CHARGE US $495 THAT WOULD EXTEND OUR WARRENTY FROM NOVEMBER OF 2000 UNTIL NOVEMBER OF 2002. THIS $495 AMOUNT WILL COVER THE COST OF FIXING THE CAR.*AK

Tires
Filed Jul 18, 2001CT

THIS IS A REPORT ABOUT A NEAR CRASH WHICH WAS CAUSED BY A TIRE BLOWOUT. *AK (DOT NUMBER: ? TIRESIZE: RT/S)

Air BagsCrash1 injured
Filed Jul 9, 2001MI

CONSUMER WAS SITTING IN A DRIVE-THRU AND HAD PUT VEHICLE IN PARK WHEN IT EXPERIENCED SUDDEN ACCELERATION, CONSUMER STATES IT STARTED SHAKING AND MAKING A LOUD SQUEALING NOISE, THE BRAKES DID NOT WORK AND VEHICLE CRASHED INTO A CONCRETE GUARD POST, THE AIRBAGS DID NOT DEPLOY, CONSUMER SUFFERED A MILD CONCUSSION, FORD STATES THEY CAN NOT FIND ANY CAUSE FOR THE PROBLEM AND CAN NOT HELP CONSUMER ANY FURTHER. *SLC

Suspension › Front
Filed Jun 28, 2001WV

VEHICLE DOES NOT HANDLE THE WAY IT SHOULD, IT ACTS LIKE IT'S OUT OF ALIGNMENT AT ALL TIMES. DOES NOT GO WHERE CONSUMER STEERS IT, AND DOES NOT HANDLE WELL. VEHICLE NOT TAKEN TO DEALER YET. *AK

Air Bags › Side/WindowCrash
Filed Jun 28, 2001AL

WHEN DRIVING AT 35MPH VEHICLE WAS BROADSIDED, CAUSING IT TO GO AIRBORNE, DAMAGING FRONT OF THE VEHICLE. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED. PLEASE PROVIDE FURTHER DETAILS. *AK

Electrical System › Ignition
Filed Jun 19, 2001CA

WHILE TRAVELING AT HIGH SPEED THE #3 SPARK PLUG ON THE LEFT HAND SIDE OF VEHICLE DETONATED, STRIPPING THE SPARK PLUG THREADS AND INCAPACITATING THE VEHICLE. THE FORD DEALER WANTS TO CHARGE US $2000 TO FIX WHAT IS ESSENTIALLY A KNOWN DEFECT. FORD REDESIGNED THE SPARK PLUG HOUSING WITH A REDUCED NUMBER OF THREADS RESULTING IN THIS CATASTROPHIC FAILURE. THIS DEFECT HAS BEEN DOCUMENTENTED ON A NUMBER OF MESSAGE BOARDS. *AK

Power Train › Automatic Transmission
Filed Jun 15, 2001PA

WHILE OPERATING THE VEHICLE AT ABOUT 20 MPH, IT DROPED INTO 4 WHEEL LOW RANGE COMPLETELY ON ITS OWN. THE DASH SWITCH WAS STILL IN 2 WHEEL DRIVE. THE TRANSMISSION BEGAN SCREAMING AND GRINDING GEARS AND WOULD NOT COME OUT OF 4 WHEEL LOW. VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE THEY FOUND NOTHING WRONG. AFTER REPORTING THESE NHTSA COMPLAINTS AND SERVICE BULLETINS ABOUT THIS VERY SAME PROBLEM, AND PROVIDING THE SERVICE MANAGER WITH COPIES, THEY SUDDENLY FOUND THE PROBLEM. THEY ARE REPLACING ALL THE COMPONENTS INCLUDING "MODE SWITCH" GEM MODULE, 4X4 SHIFT MOTOR. THEY'LL ALSO CHECK ALL CONNECTIONS, CHANGE ALL FLUIDS INCLUDING TRANSFER CASE AND TRANSMISSION. WE'VE BEEN ASSURED THIS WILL RESOLVE THE SITUATION. WE'LL SUBMIT A FOLLOW-UP REPORT IF PROBLEM RECURS.

Suspension › Front › Springs › Torsion Bar
Filed Jun 12, 2001DC

WHILE DRIVING OVER SPEED BUMP AT 2 MPH RIGHT FRONT OF VEHICLE DROPPED. DEALER REPLACED BROKEN RIGHT FRONT TORSION BAR. *AK *SLC

Electrical System › Ignition
Filed Jun 6, 2001SC

I KNOW OF AT LEAST 10 EXPEDITION OWNERS WHO EXPERIENCED THE SAME PROBLEM WITH THE COIL BANK ON #4. THE SERVICE TECHNICIAN AT JONES FORD INDICATED IT WAS A VEHICLE DEFECT. *AK

Tires › Tread/Belt
Filed Jun 3, 2001AZ

AT 8:30 AM ON A COOL MORNING, THE TIRE SUDDENLY EXPLODED WITHOUT ANY WARNING AFTER ONLY 3 MILES ON I-17, AND A TOTAL OF 16 MILES FROM START UP. THE HIGHWAY WAS DRY AND CLEAN. I COASTED TO A STOP WITHOUT BRAKING, OR ANY STEERING PROBLEM. THE OUTSIDE SIDE WALL IS COMPLETELY SEPERATED 3600FROM THE TREAD. THERE ARE 25 RADIAL SPLITS IN THE SIDEWALL, AVERAGING 3" LONG, ALMOST TO THE RIM. THE TREAD SHOWS NO DAMAGE. THE INSIDE SIDEWALL HAS ONE DAMAGED AREA NEAR THE TREAD. THE TIRE WAS NOT HOT. THE OTHER THREE TIRES APPEAR TO BE OK, BUT SO DID THIS ONE PRIOR TO FAILURE. I HAVE PHOTOS, AND WILL KEEP THE TIRE FOR INSPECTION. THE TIRE WAS MADE IN CANADA. PLEASE ADVISE IF YOU WANT THE TIRE OR PHOTOS. (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )

Tires
Filed Jun 3, 2001AZ

AT 8:30 AM ON A COOL MORNING, THE TIRE SUDDENLY EXPLODED WITHOUT ANY WARNING AFTER ONLY 3 MILES ON I-17, AND A TOTAL OF 16 MILES FROM START UP. THE HIGHWAY WAS DRY AND CLEAN. I COASTED TO A STOP WITHOUT BRAKING, OR ANY STEERING PROBLEM. THE OUTSIDE SIDE WALL IS COMPLETELY SEPERATED 3600FROM THE TREAD. THERE ARE 25 RADIAL SPLITS IN THE SIDEWALL, AVERAGING 3" LONG, ALMOST TO THE RIM. THE TREAD SHOWS NO DAMAGE. THE INSIDE SIDEWALL HAS ONE DAMAGED AREA NEAR THE TREAD. THE TIRE WAS NOT HOT. THE OTHER THREE TIRES APPEAR TO BE OK, BUT SO DID THIS ONE PRIOR TO FAILURE. I HAVE PHOTOS, AND WILL KEEP THE TIRE FOR INSPECTION. THE TIRE WAS MADE IN CANADA. PLEASE ADVISE IF YOU WANT THE TIRE OR PHOTOS. (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )

Tires › Tread/Belt
Filed Jun 3, 2001AZ

AT 8:30 AM ON A COOL MORNING, THE TIRE SUDDENLY EXPLODED WITHOUT ANY WARNING AFTER ONLY 3 MILES ON I-17, AND A TOTAL OF 16 MILES FROM START UP. THE HIGHWAY WAS DRY AND CLEAN. I COASTED TO A STOP WITHOUT BRAKING, OR ANY STEERING PROBLEM. THE OUTSIDE SIDE WALL IS COMPLETELY SEPARATED 3600FROM THE TREAD. THERE ARE 25 RADIAL SPLITS IN THE SIDEWALL, AVERAGING 3" LONG, ALMOST TO THE RIM. THE TREAD SHOWS NO DAMAGE. THE INSIDE SIDEWALL HAS ONE DAMAGED AREA NEAR THE TREAD. THE TIRE WAS NOT HOT. THE OTHER THREE TIRES APPEAR TO BE OK, BUT SO DID THIS ONE PRIOR TO FAILURE. I HAVE PHOTOS, AND WILL KEEP THE TIRE FOR INSPECTION. THE TIRE WAS MADE IN CANADA. PLEASE ADVISE IF YOU WANT THE TIRE OR PHOTOS. *AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )

Power Train › Automatic Transmission
Filed May 30, 2001CA

A COTTER PIN HAS BROKEN, CAUSING TIRES TO LOCKUP WHILE IN REVERSE GEAR. PLEASE PROVIDE FURTHER INFORMATION REGARDING THE AREA WHERE IT HAPPENED. *AK

Steering › Gear Box (other Than Rack and Pinion)1 injured1 killed
Filed May 24, 2001TX

THE VEHICLE DROVE INTO A LARGE DIP ON THE ROADWAY (WITH NO TRAFFIC CONTROL DEVICE POSTED) CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AND DROVE OFF INTO THE GRASS STRICKING A DITCH WHICH CAUSED THE VEHICLE TO ROLLOVER ON IT'S LEFT SIDE THREE TIMES BEFORE COMING TO REST, ONE OCUPANT WAS KILLED THE OTHER WAS INJURED, THE CLIENT BELIEVES THIS ACCIDENT WAS AS A RESULT OF FAULTY STEERING COMPONENT SIMILAR TO THE ONE IN RECALL 98V-116 (ATTORNEY FOR CLIENT). NLM

Seat Belts › Front › Buckle Assembly
Filed May 23, 2001VT

SECOND ROW SEAT, SEATBELT ON PASSENGER'S SIDE WILL NOT STAY FASTENED.*AK

Tires
Filed May 23, 2001OR

WHILE DRIVING ABOUT 70 MPH FRONT LEFT TIRE HAD A BLOWOUT. GOODYEAR, WRANGLER, P-265/70R17. *AK CONSUMER STATES TIRE WAS TOO BLOWN APART TO DETERMINE IT THERE WAS A TREAD SEPARATION AND FEELS THAT THESE ORIGINAL LIGHT TRUCK TIRES SHOULD NOT BE INSTALLED ON A HEAVY SUV SUCH AS THIS. *SLC

Electrical System › Wiring › Front UnderhoodFire
Filed May 23, 2001CO

ON 16 MAY 2001 WHILE TRAVELING SOUTH ON COLORADO INTERSTATE 25 IN DENVER, OUR FORD EXPEDITION STARTED TO CHUG AND SPUTTER. THINKING IT WAS BAD GAS FROM FILLING THE TANK UP AROUND 9:00AM EARLIER THAT SAME DAY, WE TRIED TO CHANGE LANES TO GET TO THE SHOULDER OF THE ROAD. THE EXPEDITION THEN STALLED AS WE COASTED TO A HALT ON THE SHOULDER OF THE ROAD AT THE UNDER PASS OF I-25 AND US 285. WE THEN TURNED ON THE EMERGENCY FLASHERS. SMOKE WAS COMING FROM UNDER THE HOOD. THINKING IT WAS OVERHEATED, WE OPENED THE HOOD TO COOL THE ENGINE DOWN. AS SOON AS THE HOOD POOPED UP FLAMES WERE VISIBLE AND WE PROCEEDED TO EXIT THE EXPEDITION. THE DENVER FIRE DEPARTMENT WAS CALLED AROUND 8:55PM AND PUMPER TRUCK NO. 22 ARRIVED TO SCENE. WHEN THE FIRE DEPARTMENT ARRIVED, THE EXPEDITION WAS FULLY ENGULFED IN FLAMES. AFTER THE FIRE WAS EXTINGUISHED, THE CAPTAIN SHOWED ME WHERE THE FIRE STARTED. ON THE DRIVERS SIDE, A FUEL LINE WAS DETERMINED TO BE FAULTY NEXT TO THE FENDER DUE TO DETERIORATION FROM THE FUEL AND THE CAUSE OF THE FIRE. THIS IS REFLECTIVE IN HIS REPORT #01-23023. HE ALSO TOLD ME THAT I WAS LUCKY THAT THE TANK WAS FULL OF FUEL OTHERWISE THE EXPEDITION WOULD HAVE EXPLODED. THE VEHICLE HAS BEEN SERVICED BY FORD UNDER THEIR EXTENDED SERVICE AND MAINTENANCE PLAN. WE UTILIZED THE PLAN UNTIL IT EXPIRED AT 36,000 MILES. AFTER WE NO LONGER WERE UNDER A MAINTENANCE PLAN, WE HAD OUR EXPEDITION SERVICE BY GOODYEAR AND OIL CHANGED AT APPROXIMATELY EVERY 3000 TO 4000 MILES. THE LAST TIME MAINTENANCE

Visibility › Rearview Mirrors/Devices › Exterior
Filed May 22, 2001KS

EXTERIOR MIRRORS ARE EXPERIENCEING PEELING FROM INSIDE OF BOTH MIRRORS, AND CAUSING POOR VISIBILITY. DEALER NOTIFIED, AND UNWILLING TO ASSIST IN THIS MATTER. FEEL FREE TO PROVIDE US WITH ANY FURTHER INFORMATION CONCERNING THIS PROBLEM. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 14, 2001PA

WHI.E TRAVELING NOTICED VEHICLE SHAKING, HAD VEHICLE SERVICED. TECHNICIAN STATED ROTORS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER INFORMATION.*AK

Power Train › Automatic Transmission
Filed May 10, 2001FL

VEHICLE WILL ACCELERATE VERY SLOWLY AND WILL NOT AUTOMATICALLY SHIFT TO NEXT GEAR. FORD DEALERSHIP COULD NOT DETERMINE REASON FOR T DEFECT, AND WOULD HAVE TO TAKE ENGINE APART. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 13, 2001NJ

DEALER SAID IT WAS NORMAL TO PUT IN A QUART OF OIL EVERY THOUSAND MILES. CONSUMER DOES NOT AGREE, NONE OF PRIOR VEHICLES NEEDED THAT MUCH OIL.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 13, 2001NJ

BRAKES GRINDED WHILE DRIVING. HAD TO BE CHANGED 3 TIMES WITHIN A YEAR.*AK

Visibility › Glass, Side/Rear
Filed Apr 13, 2001NJ

WHILE DRIVING HEADLIGHTS DIMMED. THEN, PASSENGER'S SIDE WINDOW FELL OUT.*AK

Engine and Engine Cooling › Engine
Filed Apr 11, 2001CA

WHILE SITTING AT IDLE, THE ENGINE BLEW A SPARKPLUG FROM THE CYLINDER, COMPLETELY STRIPPING THE THREADS AND REQUIRING AN ENTIRE NEW HEADER ASSEMBLY ($1800 REPAIR). I HAD NEVER HEARD OF SUCH A FAILURE BUT THE DEALER HAS SEEN IT ON OTHER EXPEDITIONS/NAVIGATORS AND F-150 PICKUPS. THIS SUV IS USED AS MY WIFE'S "MINI VAN" AND DOES NOT PULL TRAILERS OR GO OFF-ROAD. THERE HAS TO BE A MANUFACTURING DEFECT WITH THE ALUMINUM HEAD.*AK

Engine and Engine Cooling › Cooling System › Hoses/Lines/Piping/Fittings
Filed Mar 26, 2001NY

FLUID FROM THE COOLING SYSTEM LEAKED FROM HOSES AND DRIPPED ON #4 SPARK PLUG, CAUSING PLUG NOT TO FUNCTION. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Tires
Filed Mar 26, 2001AL

ON INTERSTATE AT 70MPH VEHICLE BECAME HARD TO CONTROL FOR ABOUT 2-3 MILES. AS WE SLOWED DOWN THE TIRE BLEW OUT. TIRE WAS SMOKING AND SHREDDED IN SEVERAL PLACES. WHEN RETURNED HOME WE TRIED TO GET MEDFORD LINCOLN DEALERSHIP IN DOTHAN, AL TO REPLACE THE TIRE. THEY STATED IT WAS A ROADHAZARD AND WOULD SELL US A TIRE FOR $135. WE TOOK THE TIRE TO A GOODYEAR DEALERSHIP IN DOTHAN, AL AND THAY STATED THEY FOUND A PIECE OF PLASTIC IN THE TIRE AND SAID THAT WAS WHAT MADE IT SHRED AND GAVE US A PIECE OF PLASTIC HE SAID WAS LYING IN THE TIRE. WE TOOK THE VEHICLE BACK TO MEDFORD AND THEY SAID THEY SAW THE PLASTIC THE DAY BEFORE BUT NEVER SAID ANYTHING ABOUT IT TO US. WAS THERE REALLY A PIECE OF PLASTIC IN THE TIRE AND IF SO HOW DID IT GET IN THE TIRE AND WHY DIDN'T MEDFORD LINCOLN DEALERSHIP IN DOTHAN, AL MENTION IT WAS IN THERE, OR WAS THIS JUST A COVER UP ON THERE PART? WE NOTICED ON A WEB SITE WHERE THERE HAD BEEN COMPLAINTS ABOUT GOODYEAR WRANGLER TIRES BEFORE. WE JUST WANT THE TIRE REPLACED AND CONFIDENCE THAT OUR OTHER TIRES ARE SAFE. *AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )

Seats › Front Assembly › Recliner
Filed Mar 19, 2001MD

LATCH ON SECOND ROW SEAT IS BROKEN, BACK OF SEAT FALLS FORWARD AND BACKWARD. *AK

Vehicle Speed Control › Accelerator Pedal
Filed Mar 14, 2001OR

ACCELERTOR PEDAL STICKING DURING COLD WEATHER CONDITION. MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THAT THEY WOULD CONTACT THE DEALER, NO RESPONSE WAS RECEIVED FROM THEM AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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