SHOULDER BELT IN THE VEHICLE'S THIRD ROW OF SEATS WAS SO TIGHT THAT IT WAS CHOKING THE CHILD. THE CHILD HAD TO BE CUT OUT OFF THE SEATBELTS. DEALER HAS NOT SEEN. *AK
1997 Ford Expedition complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
THE RELATIONSHIP OF THE BRAKE & ACCELERATOR IS UNSAFE. WHEN THE BRAKE IS ENGAGED, IT IS BELOW THE LEVEL OF THE ACCELERATOR. IN AN EMEREGENCY STOP, IT IS POSSIBLE TO FULLY ENGAGE THE BRAKE, AND WITH YOUR FOOT PARTIALLY OVERHANGING TO ACCIDENTLY ENGAGE THE ACCELERATOR. THIS IS A DESIGN PROBLEM WITH ALL EXPEDITIONS, AND FORD HAS BEEN UNWILLING TO CORRECT IT. *AK
THE CABLE THAT SUPPORTS THE SPARE TIRE THAT IS POSITIONED UNDERNEATH VEHICLE BROKE WHEN CONSUMER DROVE OVER A DIP THAT WAS IN THE STREET, CAUSING THE TIRE TO DISMOUNT. DEALER HAS BEEN CONTACTED. *AK
AFTER CAR IS STARTED IT WILL NOT SHIFT INTO GEAR, MANUFACTURER HAS A BYPASS IN MANUAL TO DRIVE. BUT WHEN SAFETY SWITCH IS BY PASSED IT ALLOWS CRUISE CONTROL TO BE USED. WHEN BRAKES ARE HIT THE CRUISE CONTROL WILL NOT DISENGAGE. DEALER AWARE O PROBLEM. REPAIRWORK HAS BEEN DONE. MANUFACTURER NOT AWARE. *AK
BRAKES HAVE FAILED REPEATEDLY BUT INTERMITTENTLY SINCE 3/97, MULTIPLE DEALERS UNABLE TO LOCATE PROBLEM. PARTS REPLACED, BUT BRAKES CONTINUE TO FAIL. BRAKES GO HARD, TAKES A LONG TIME TO STOP, VEHICLE SHUDDERS DURING BRAKING. *AK
MY WIFE HAD JUST BEGAN TO PRESS THE BRAKES TO SLOW DOWN TO GO AROUND A CURVE WHEN SHE REALIZED THE BRAKES WERE NOT WORKING, AND THE STEERING WHEEL WOULD NOT TURN AS USUAL AS ALL POWER WAS GONE. SHE RAN INTO THE WRONG LANE OF TRAFFIC ON A SPLIT OFF ROAD AND WAS ABLE WITH GREAT PRESSURE TO GET THE TRUCK STOPPED. SHE WAS VERY LUCKY NO TRAFFIC WAS ON THE OFF ROAD. AFTER TURNING THE TRUCK SWITCH TO THE OFF POSITION AND PUTTING THE TRUCK IN PARK, IT STARTED RIGHT BACK UP. ON 6/22/98 MARTIN FORD TESTED IT, BUT ONLY REPLACED THE WIRING ASSEMBLY AND DID FIND ANYTHING WRONG. IT HAS HAPPENED TWICE SINCE THEN, BUT NOT AS SCARY SINCE IT HAS BEEN WHEN WE WERE SLOWING AT TRAFFIC LIGHTS AND GOING STRAIGHT SO AS NOT NEEDING TO TURN. BUT REALLY NOTICING THE EXTRA STRENGTH IT TAKES TO STOP THE TRUCK WITHOUT POWER BRAKES. WE LOVE THE TRUCK, BUT ARE GLAD IT IS A LEASED, AND WE WILL BE RETURNING IT IN SEPTEMBER, WE ARE JUST SCARED THAT IF THOSE OTHER EXPEDITIONS HAVE THE SAME PROBLEM, THERE COULD BE MAJOR ACCIDENTS OVER IT. *AK
ON SEVERAL OCCASIONS IT HAS FELT LIKE A FLAT TIRE OR SOMETHING DRAGGING. THE CAR WAS TAKEN TO FORD ON 3-16-99 AND FOUND TO HAVE A REAR SEAL THAT WENT OUT ON THE BRAKES TAKING THE DRUMS AND ROTORS WITH IT. THE PARTS ARE ON BACK ORDER AND WILL TAKE AT LEAST A WEEK FROM TIME TAKEN IN FOR SERVICE. I WANT TO KNOW IF THIS IS A PROBLEM WITH OTHER EXPEDITIONS AND IF A RECALL IS IN THE PROCESS. THANK YOU. *AK
WE EXPERIENCED AN INVOLUNTARY ACCELERATION, AND FORD REPLACED THROTTLE COMPONENTS. WE WERE DRIVING AT HIGHWAY SPEED AND THE THROTTLE FLOORED ITSELF, AND I HAD TO PULL THE PEDAL BACK ON TWO SEPARATE OCCATIONS. AND THE PEDAL WAS NOT CAUGHT UNDER THE FLOOR MAT.
WHEN BRAKES WERE DEPRESSED THE ACCELERATOR FLOORED ITSELF, PASSENGER WITNESSED FOOT ON BRAKE AND NOT THE THROTTLE. PASSENGER SIDE SEAT BELT DID NOT WORK, AND NOT AIR BAGS DEPLOYED. THE VEHICLE FRAME WAS BENT FROM THE CRASH.
THE COMPLETE ENGINE FAILURE OCCURED GRADUALLY..THE DEALER NEVER WAS ABLE TO DIAGNOSIS IT UNTIL COOLANT IN CYLINDERS 1 AND 4 CAUSED THE VEHICLE TO NOT START. THE CONTROL-TRAC IS VERY DISCONCERTING SINCE THE TRACTION CONTROL SYSTEM WILL NOT STAY IN 4 WHEEL DRIVE WHEN IT HAS BEEN SELECTED TO DO SO. I HAVE TURNED THIS VEHICLE IN FOR SERVICING FOR THIS PROBLEM ON 8 OCCASIONS WITH NO RESOLUTION....
TRANSMISSION SHIFT CABLE FAILED CAUSING VEHICLE TO JUMP INTO GEAR AND ACCELERATED AFTER RECALL WORK WAS PERFORMED RESULTING IN AN ACCIDENT.
NO SUMMARY
WHEN SITTING AT COMPLETE STOP VEHICLE WAS IDLING, CRUISE CONTROL WAS ON, DRIVERS FOOT ON BRAKE, THE VEHICLE JUST TOOK OFF, HIT TWO CARS AND TELEPHONE POSTS. DEALER HAD REPAIRED THE CRUISE CONTROL ON THE 21-DEC-98. DEALER CONTACTED AGAIN AND ASSUMED THE CRUISE CONTROL IS RELATED IN INCIDENT. PROBLEM STILL EXISTS. VEHICLE NOT OPERABLE. *AK
THE CONSUMER HAS BEEN EXPERIENCING PROBLEMS WITH LUGS: NUTS. LUGS: NUTS WERE LOOSE. THIS HAPPENED AFTER THE VEHICLE WAS WORKED ON FOR RECALL REPAIRS. RECALL98V096000. THE MANUFACTURER HAS BEEN CONTACTED. *AK
CONSUMER PARKED VEHICLE AND WENT INSIDE THE HOUSE, AND VEHICLE EXPLODED, CATCHING ON FIRE. FIRE DEPARTMENT EXPLAINED TO CONSUMER THAT FIRE STARTED IN THE GLOVE COMPARTMENT. *AK
IN TWO WEEKS TIME, I HAVE HAD MY ENGINE COMPLETELY FAIL WHILE EXITING
WHILE DRIVING VEHICLE, THE TRANSMISSION WILL GO INTO NEUTRAL AND STAY THERE. THIS HAS HAPPENED ON THREE OCCASIONS, LATE JULY AND AUGUST. FORD HAS NO SOLUTION TO PROBLEM. FORD TOLD ME I WOULD HAVE TO DRIVE IT UNTIL IT BREAKS DOWN. *AK
COMPANY VEHICLE. IE98026; WHILE DRIVING ONE WHEEL POINTED TO RIGHT AND ONE TO LEFT. WHEN ATTEMPTING TO TURN VEHICLE. TIE ROD END BECAME SEPARATED FROM LINK PIECE. DEALER CONTACTED, AND STATED NO WARRANTY ON VEHICLE. REPAIRWORK DONE AT OWNERS EXPENSE. PROVIDED FURTHER INFORMATION. *AK
WHILE EXITING A BUSY FREEWAY STEERING LOCKED UP, CAUSING VEHICLE TO LOSE CONTROL. ALSO ABS BRAKES FAILED, AND ENGINE CHECK LIGHT CAME ON/OFF. *AK
WHILE DRIVING ON THE HIGHWAY AT 45 TO 50 MPH SPARE TIRE UNDER TRUCK FELL OFF/ SHIFT CABLE BRACKET BREAKING WHILE CONSUMER WAS PULLING INTO A DRIVEWAY. *AK *ML
STEERING WHEEL IS SENSITIVE WHENEVER TOUCHING IT OR TRYING TO STEER VEHICLE. CONSUMER HAS TO FOLLOW STEERING WHEEL INORDER TO DRIVE. *AK
GAS CAP FAILED.
ABS BRAKE SENSOR FAILED. *YC
PASSENGER DOOR HANDLE CAME OFF. *YC
STARTER FAILED. MJS
SPEEDOMETER MALFUNCTIONING. *YC
EMERGENCY BRAKE FAILED. NLM
WINDSHIELD WIPER SWITCH FAILED. NLM
EXHAUST SYSTEM EXPERIENCING NOISE. *YC
SHIFT LINKAGE SYSTEM FAILED, PRIOR TO RECALL NOTICE (97V171000). *YC
CHECK ENGINE LIGHT CONSTANLY COMES ON SINCE NEW. *YC
GENERIC ELECTRONIC MODULE SYSTEM FAILURE CAUSED RELAY TO FAIL, 4-WHEEL DRIVE CONTROL/TRANSFER CASE FAILURE. YH
FUEL GAUGE INACCURATE. YH
LEFT FRONT TORSION BAR BROKE, CAUSING LOSS OF VEHICLE CONTROL.*AK
RECALL # 98V095000 FORD/LUG NUTS; OWNER RECEIVED FIRST NOTIFICAITON LETTER IN JUNE OF 1998. STILL WAITING FOR THE SECOND NOTIFICATION FROM THE MANUFACTURER. FIRST NOTIFICATION STATED THAT A SECOND NOTIFICATION WOULD BE SENT IN THE FALL OF 1998. *AK
UNEXPECTEDLY LOST DRIVE TRAN WHILE TRAVELING ON US ROUTE 1 HIGHWAY, GOING 35 MPH, IN BAD WHETHER CONDITIONS.
WINDSHIELD WASHER SWITCH REPEATEDLY FAILS TO OPERATE WASHER. FIRST FAILURE WAS WITHIN THE FIRST 1000 MILES OF OWNERSHIP. DEALER REPLACED THE SWITCH ONE TIME. FAILURE REOCCURED WITHIN HOURS. DEALER CLAIMED THE SWITCH WAS OK NEXT TWO TIMES I ASKED FOR IT TO BE FIXED. SWITCH CAN BE MADE TO WORK BY SWITCHING TO HIGH BEAMS (WIPER CONTROL IS ON SAME STALK). AFTER YOU SWITCH TO HIGH BEAMS THE SWITCH MAY WORK FOR HOURS, MINUTES, DAYS OR SECONDS. IT CAN BE HAZARDOUS TO SWITCH TO HIGH BEAMS WHEN DRIVING AT NIGHT IN TRAFFIC. FORD KNOW THESE SWITCHES ARE DEFECTIVE AND HAS DONE NOTHING.
STEERING SECTOR BOLT SHEARED, STEERING BECAME INOPERATIVE AS PART OF SHEARED BOLT FELL INSIDE OF STEERING SECTOR. *MJS
ONGOING PROBLEM WITH WINDSHIELD WIPER/WASHER SWITCH FAILING TO OPERATE PROPERLY. DEALER REPLACED SWITCH ON TWO OCCASIONS, AND PROBLEM STILL OCCURRING. *AK
SUSPENSION SYSTEM FEELS THAT IT DOES NOT HANDLE PROPERLY, BOLT FELL OUT OF THE FRONT END, AFTER REPAIR FRONT END FELL OUT OF THE TRUCK DUE TO TIE-ROD ENDS PULLING APART.
TIRE MOVING AROUND RIM/WHEEL. MANUFACTURE WANTS TO 'GLUE' TIRE TO THE RIM. I SUGGESTED POSSIBLE RIM OR TIRE DEFECT, NEEDS REPLACEMENT....NOT A "GLUE" BANDAID.( DOT NUMBER: )
WHILE DRIVING ON AN INTERSTATE AT 65 MPH, THE RIGHT FRONT TORSION BAR BROKE AND FELL OUT FROM UNDER THE TRUCK IN THE MIDDLE OF THE ROAD. THE TORSION BAR AND THE TORSION BRACKET WERE REPLACED BY THE DEALER. *AK
CONSUMER RECEIVED RECALL LETTER CONCERNING LUGS: NUTS, RECALL NUMBER 98V095000 IN JUNE 1998. CONSUMER SHOULD HAVE RECEIVED SECOND NOTIFCATION BEFORE TAKING THE VEHICLE INTO THE DEALER FOR COMPLETE REMEDY, WHICH HAS NOT ARRIVED. PLEASE GIVE ANY FURTHER DETAILS. *AK
CONSUMER HAS RECEIVED A RECALL LETTER IN JUNE OF 1998, FOR THE WHEEL LUGS: NUTS: BOLTS, MANUFACTURER RECALL #98S14 NHTSA RECALL #98V095000. DEALER HAS BEEN CONTACTED. THE DEALER SAYS THAT THEY HAVE NO PARTS. *AK
WHILE DRIVING THE VEHICLE'S STEERING COLUMN VIBRATES AND TURNS MORE QUICKLY THAN NORMAL WHICH MAY CAUSE A LOSS OF CONTROL. *AK
WINDSHIELD WIPERS FAIL TO CLEAN THE WINDSHIELD ON BOTH SIDES OF THE VEHICLE AND PRIMARILY IN THE CENTER VISION AREA OF THE WIPER AREA. THE WIPER BLADES HAVE BEEN REPLACED SEVERAL TIMES BUT THE PROBLEM CONTINUES. THE DEALER JUST REPLACES THE BLADES. IT APPEARS THAT THE HEIGHT OF THE WINDSHIELD IS PREVENTING THE BLADE ASSEMBLY FROM BEING ABLE TO MAKE FULL CONTACT ON THE WINDSHIELD EITHER DO TO THE SHAPE OF THE GLASS OR THE WIPER MECHANISM IS INSUFFICENT TO PROVIDE THE NECESSARY PRESSURE THROUGHOUT WIPERS RANGE. I HAVE OWNED MANY VEHICLES OVER 45 YEARS AND NEVER HAD THIS PROBLEM WITH A VEHICLE. IT IS VERY DANGEROUS IN RAINY OR SNOWY CONDITIONS. *MJS
DURING WET WEATHER CONDITIONS ANTI LOCK BRAKES HAVE FAILED TO WORK.
RECEIVED RECALL NOTICE 98V095000 IN THE MAIL. CALLED DEALER, AND WAS INFORMED NO PARTS AVAILABLE. DEALER RECEIVED ONLY LIMITED SUPPLY OF PARTS. LUGS: NUTS SENT ACCORDING TO VEHICLES SOLD. *AK
RECALL # 98V095000 FORD/LUGS: NUTS. OWNER HAS BEEN WAITING FOR REPAIR OVER 5 MONTHS. DEALER NEVER HAS PARTS TO CORRECT RECALL, AND NOT ABLE TO TELL CONSUMER WHEN PARTS WILL BE AVAILABLE. *AK
VEHICLE HAS HAD CONTINUED STABILITY PROBLEMS, BOLT FELL FROM FRONT END AND THE FRONT END FELL OUT OF THE TRUCK AFTER REPAIR DUE TO TIE-ROD ENDS PULLING APART RIPPING OUT OF LOCATION WHERE THEY WERE SCREWED.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Ford Expedition → · Every Expedition year → · How the figures are calculated →