PANIC STOP AND VEHICLE PULLED LEFT SO HARD THAT IT ALMOST WENT THROUGH THE CENTER SAFETY BARRIERS ON INTERSTATE. PULLED SO HARD THAT IT FELT LIKE SOMEONE HAD GRABBED THE STEERING WHEEL AND YANKED IT. ANYTIME YOU BRAKE HARD IT PROGRESSIVELY PULLS HARDER TO THE LEFT THE MORE YOU APPLY THE BRAKES. ALSO POWER-STEERING WILL DISAPPEAR AT SLOW SPEEDS MAKING IT ALMOST IMPOSSIBLE TO TURN INTO PARKING LOTS. DEALER HAD VEHICLE FOR OVER 4 WEEKS. THE FORD HOT LINE HAD THE DEALER REPLACE THE FRONT SPRINGS, TIE ROD ENDS, STEERING BOX, POWER STEERING PUMP, CHECK ALIGNMENT,TRY DIFFERENT ALIGNMENT SPECS, BALANCE & ROTATE TIRES, SWAPPED CALIPERS FROM SIDE TO SIDE, PUT NEW CALIPERS AND PADS ON. DEALER DROVE TWO OTHER EXCURSION'S ONE NEW ONE & ANOTHER CUSTOMER'S AND THEY BOTH DID THE SAME THING. FORD HOT LINE HAS ADMITTED TO DEALERSHIP THEY KNOW OF PROBLEM BUT DON'T KNOW WHAT ELSE TO TRY. *JB
2001 Ford Excursion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →
THE SEAT BELT BROKE.*JB WEBBING WAS CUT IN THREE SEATING POSITIONS. THE DRIVERS SEAT, THE MIDDLE ROW AND THE THIRD ROW SEAT. SECOND AND THIRD ROW SEAT APPEARS TO BEEN CUT WITH A RAZOR. *TC
WHILE DRIVING TO A BOOK STORE, A STEERING INPUT WAS MADE TO AVOID A TRACTOR IN THE ROAD. AT THIS POINT THE VEHICLE BECAME COMPLETELY UNCONTROLLABLE, UNRESPONSIVE TO ANY AND ALL FURTHER INPUTS.THE VEHICLE DEPARTED THE ROAD CROSSING A MEDIAN, TWO NORTHBOUND LANES OF TRAFFIC, UP A BANK AND ROLLED AT LEAST 2 TIMES BEFORE STOPPING. INSPECTION OF THE STEERING LINKAGE INDICATED FAILURE OF THE STEERING BOX SHAFT WHERE THE CONTROL ARM ATTACHES TO THE STEERING BOX. THIS FAILURE MAY HAVE OCCURRED DURING THE INITIAL STEERING INPUT. ADDITIONALLY, THE CONTROL ARM WAS BENT TOWARD THE REAR OF THE VEHICLE, POSSIBLY INDICATING IT HAD BEEN DRAGGED FOR MOST IF NOT ALL OF THE MISHAP.
CONSUMER STATED, WHILE GETTING IN THE VEHICLE , AND AS SHE GRABBED THE HANDLE IT FELL AND CAUSED A A MAJOR INJURY. TS THE INSIDE HANDLE OF THE REAR PASSENGER SIDE OF THE VEHICLE. (MODEL XLT) SCC
THE SIDEWALLS OF THE FOUR TIRES PEELED FROM THE CORDS/BELTS. THE CONSUMER WAS TOLD THAT THE SIDEWALL RUBBER APPEARED TO BE TOO THIN. SCC
CONSUMER STATED THE VEHICLE WOULD CUT OFF WITHOUT WARNING.*JB
WHILE TRAVELING AT 60 MPH, CONSUMER STATES THAT THE DRIVERS SIDE TIRE BLEW CAUSING VEHICLE TO HIT A GUARD RAIL. TOOK TO MECHANIC, AND MECHANIC CHANGE TIRE. CAUSE OF BLOW OUT IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
WHILE TRAVELING AT 60 MPH, CONSUMER STATES THAT THE DRIVERS SIDE TIRE BLEW CAUSING VEHICLE TO HIT A GUARD RAIL. TOOK TO MECHANIC, AND MECHANIC CHANGED TIRE. CAUSE OF BLOW OUT IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.
US MARSHALLS LEASE A 2001 FORD EXCURSION FROM GSA FLEET MANAGEMENT. THEY WERE TRAVELING DOWN A HIGHWAY WHEN THEY HEARD A LOUND THUMPING NOISE. AFTER STOPPING THE VEHICLE, THEY EXITED THE VEHICLE TO FIND OUT THAT ONE OF THE REAR TIRES TREAD CAME OFF THE CASING. THE TIRE HAD NOT GONE FLAT. WHEN THE TREAD SEPERATED FROM THE CASING IT HAD DONE SOME BODY DAMAGE TO THE WHEEL WELL AREA.
WHEN APPLYING THE BRAKES TRUCK PULLS TO THE LEFT OR RIGHT VERY HARD ALMOST FORCING STEERING WHEEL OUT OF CONSUMERS HAND. CONSUMER IS CONCERNED VEHICLE MAY TIP OVER. CONSUMER TOOK VEHICLE TO FORD AND THE REPLACED THE BRAKE CALIPERS. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
FORD EXCURSION WITH 2700 MILES SHOWED SEVERE WEATHER CHECKING ON THE WHITE LETTER SIDE OF ALL FOUR TIRE SIDEWALLS. THE TIRES APPEARED AS IF THEY WERE ROTTING AWAY. A FORD DEALERSHIP SAID THAT THEY WERE NOT IN THE TIRE BUSINESS AND REFUSED TO DISCUSS THE PROBLEM. FIRESTONE INDICATED THAT IT WAS NORMAL WEAR UNTIL I INDICATED THAT I WANTED THEIR OPINION IN WRITING. FIRESTONE THEN REPLACED ALL FOUR TIRES, CHARGING ME FOR LABOR, BALANCING, STEMS, ETC. THE MEDIA HAS INDICATED THAT THESE TIRES ARE NOW FAILING LIKE THOSE FOUND ON THE FORD EXPLORERS. I HAVE NO FAITH IN FIRESTONE OR THE TIRES AND WOULD LIKE TO SEE AN IMMEDIATE RECALL ON THE STEELTEX RADIALS. DT
FIRESTONE STEELTEX R4S LT265/75RX16R4S----SIDEWALLS OF 4 TIRES PEELED FROM THE CORDS/BELTS, FAILURES OCCURED ABRUPTLY
CONSUMER STATES THAT THE FOUR DOORS TO THE VEHICLE HAVE ALL LOST POWER TO THEM, ALSO THE LOCKING ABILITY IS ALSO GONE. NLM
SAFETY BELT ON PASSENGER SIDE OF MIDDLE BENCH WILL NOT LATCH. THIS HAS OCCURRED FOR THE SECOND TIME. THE PART WAS PREVIOUSLY REPLACED. WE HAVE BEEN TRYING TO GET THIS FIXED FOR SOME TIME BUT THE DEALERSHIP HAS HAD A MYRIAD OF EXCUSES SUCH AS WRONG PARTS, WRONG TOOLS OR BACKORDERED.*AK
AS OF SEPTEMBER 10TH, 2002, I HAVE HAD TWO TIRES WITH SEPERATED BELTS. I HAVE HAD MY EXCURSION IN TWO DIFFERENT DEALERSHIPS DUE WHAT APPEARED TO BE STEERING ISSUES. THE VEHICLE WONDERS ON THE ROAD AS IF IT HAS BALD TIRES. I HAD ONE DEALERSHIP TELL ME IT IS CHARACTORISTIC OF THE VEHICLE. I HAD A SECOND TELL ME IT WAS TIRE PRESSURE AND PROCEEDED TO INFLATE MY REAR TIRES TO 65 PSI. I HAD ANOTHER DEALER THIS WEEK TELL ME THE TWO REAR TIRE APPEAR TO HAVE ISSUES WITH THE "BELTS". NOW THIS SAME DEALER JUST ROTATED MY TIRES. I STARTED RESEARCHING FOR DEFECTS AND WAS ASTONISHED AT THE AMOUNT OF REPORTS OUT THERE ON THE INTERNET. WHY IS IT THAT YOUR AGENCY IS NOT PURSUING THESE DEFECTS? PLEASE ADVISE? NLM
LT265/75R16, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 2000 FORD EXCURSION WITH 27000 MILES. 2 BLOWOUTS AT 25 MPH, REAR PASSENGER AND REAR DRIVER TIRE. ON 18 AUGUST 2002 TREAD SEPARATION ON REAR DRIVER TIRE AT 50 MPH.*JB *YH
WHILE DRIVING AT 55 MPH HIT ANOTHER VEHICLE AND AIR BAGS DID NOT DEPLOY.*AK
WHILE DRIVING AT 40MPH AS INVOLVED IN A FRONT END COLLISION AND NONE OF THE AIR BAGS DEPLOYED ON IMPACT. THERE WAS MAJOR DAMAGE TO FRONT OF VEHICLE. DEALER CONTACTED.*AK
WE HAD TREAD SEPARATION ON OUR LEFT FRONT TIRE, RESULTING IN A BLOWOUT. FIRESTONE, STEELTEX A/T, LT265/75R16. NEAR ROLLOVER INTO ONCOMING TRAFFIC.*AK
ON 7/18/02, THE RIGHT FRONT TIRE QUICKLY WENT FLAT AT A SPEED OF ABOUT 65MPH. THE MILEAGE ON THE TIRE WAS 24,000. THE BRAND NEW SPARE, ALSO A FIRESTONE STEELTEX, WAS INSTALLED ON THE RIGHT FRONT, AND BLEW OUT AT APPROX 20 MILES. THE NUMBER ON THE NEW TIRE IS DH323XG12D, SERIAL # VNW81X03400. NUMBER ON THE TIRE WITH 24000 MILES IS D5323XG16L, SERIAL #VNW81X03400. THESE 2 FIRESTONE STEELTEX TIRE FAILURES OCCURRED ON THE SAME DAY LESS THAT A FEW HOURS APART. ROADS WERE DRY, AND TEMPERATURE WAS ABOUT 85 F. OBVIOUSLY, I LOST ALL CONFIDENCE IN THE TIRES, AND REPLACED ALL 5 TIRES (YES, EVEN THE SPARE) WITH MICHELINS AT A COST OF OVER $1100. THESE ARE LOAD RANGE E TIRES WHICH MAKES THEM QUITE EXPENSIVE. ALTHOUGH THE FIRESTONE TIRES WERE NOT SUBJECTED TO RECALL, I WONDER WHY NOT. THE FIRESTONE DEALER I CONTACTED WAS EXTREMELY RUDE, AND SAID THERE WAS NOTHING HE COULD DO ABOUT THE FAILURE AS THEY WERE NOT SUBJECT TO RECALL. ALSO, FORD SAID THERE WAS NOTHING THEY COULD DO. TALK ABOUT PASSING THE BUCK. AT LEAST, I KNOW MY FAMILY IS NOW SAFE ON MICHELINS. I WOULD NEVER PURCHASE ANYTHING WITH THE FIRESTONE BRAND AS I BELIEVE THEY HAVE SERIOUS QUALITY CONTROL PROBLEMS. WOULD BE PLEASED TO FURTHER DISCUSS THIS WITH ANYONE. I AM NOT PARTICULARLY LOOKING FOR FINANCIAL ASSISTANCE, BUT HAVE NOTICED MANY OTHER FORD EXCURSIONS STILL WITH THE FIRESTONE STEELTEX TIRES ON THE GROUND, AND WONDER ABOUT THE SAFETY OF THOSE INVOLVED. THANK YOU.*AK
WHILE DRIVING 55-60MPH VEHICLE HIT A SMALL POTHOLE AND BEGAN BOUNCING ERRATICALLY, AND CONSUMER LOST CONTROL. CONSUMER WAS NOT ABLE TO KEEP VEHICLE IN LANE,AND WAS ONLY ABLE TO REGAIN CONTROL ONCE VEHICLE CAME TO A COMPLETE STOP. PROBLEM HAS OCCURRED TWICE; 1ST INCIDENT 06/03/02, AND 2ND INCIDENT 07/16/02. VEHICLE IS CURRENTLY BEING CHECKED BY DEALER.*AK
WHILE DRIVING AT LOW SPEEDS A VIBRATION WAS NOTICEABLE. VECHILE HAD TENDENCY TO PULL TO THE LEFT. STOPPED AND CHECKED TIRE PRESSURE OF BOTH FRONT TIRES. PRESSURE OF BOTH FRONT TIRES WAS 62PSI HOT. STOPPED A WALMART SERVICE TO HAVE BALANCE CHECKED. RIGHT TIRE HAD A BULGE WHERE THE TREAD WAS SEPARATING FROM TIRE. TIRE HAS BEEN MAINTAINED AT MANUFACTURER RECOMMENDED PRESSURE. REMAINING TREAD DEPTH WAS 11/32.*AK
CONSUMER WAS SITTING AT A LIGHT WHEN ANOTHER DRIVER TRAVELING AT 50 MPH REAR ENDED THE CONSUNERS VEHICLE. NONE OF THE AIRBAGS DEPLOYED. *JB CONSUMER STATED THAT HER VEHICLE WAS PUSHED INTO THE VEHICLE SITTING IN FRONT OF HERS AND TOTALLED THAT VEHICLE, THERE WERE 4 INJURIES IN THE ACCIDENT. *SCC
WHEN APPLYING BRAKES HARD, VEHICLE SWERVES LEFT OR RIGHT MAKING CONTROL VERY DIFFICULT. ON TWO OCCASIONS COULD NOT STAY IN LANE. HAVE HAD IT IN DEALER FOR THIS PROBLEM AT LEAST 5 TIMES. DEALER HAS CHANGED DISCS, ROTORS, PADS, CALIPERS, AND HAVE SWAPPED PARTS FROM SIDE TO SIDE. THEY HAVE ALSO CHANGED TIE ROD. I HAVE ALSO CHANGED SHOCKS AND TIRES. DEALER SAYS THEY ALL DO THIS. MY WIFE WILL NOT DRIVE THIS VEHICLE, AND HAD THERE BEEN CARS IN NEXT LANE I WOULD HAVE NOT BEEN ABLE TO AVOID AN ACCIDENT. TO MAKE IT WORSE TWO PEOPLE HAVE JUST DIED IN AN EXCURSION WHEN SHE LOST CONTROL ON HIGHWAY IN SIMILAR CIRCUMSTANCES.*AK
WHILE TRAVELING THE SPEED LIMIT ON AN INTERSTATE HIGHWAY, JUNE 2, 2002, WE HAD ONLY TRAVELED APPROXIMATELY 20 MILES, WHEN WE EXPERIENCED A TIRE EXPLOSION ON THE FRONT DRIVER'S SIDE. THIS CAUSED US TO LOSE CONTROL OF OUR VEHICLE, CROSSING TWO LANES OF TRAFFIC, AND ENDING UP IN THE MEDIAN. BEFORE COMING TO A COMPLETE STOP, THE VEHICLE HAD TRAVELED APPROXIMATELY 60 YARDS, TURNED SIDEWAYS, AND ALMOST ROLLED. MY EXCURSION WAS UP ON TWO WHEELS, NEARLY ROLLING OVER. IT STAYED SUSPENDED IN AIR FOR A FEW SECONDS BEFORE FALLING BACK DOWN ON ALL FOUR WHEELS. NO OTHER VEHICLE WAS INVOLVED, AND NO PHYSICAL INJURY WAS INCURRED. HOWEVER, IT ENDANGERED THE LIFE OF MY FAMILY, AND TRAUMATIZED MY CHILDREN. THERE NEEDS TO BE A FURTHER INVESTIGATION INTO FIRESTONE TIRES. THERE DEFINITELY IS A PROBLEM THERE.*AK
WHILE APPLYING ON BRAKES VEHICLE WILL VEER LEFT WITHOUT WARNING. DEALER AND MANUFACTURER HAD BEEN NOTIFIED, AND SENT OUT AREA REPRESENTATIVES/ TECHNICAL SERVICE REPRESENTATIVES TO REPAIR VEHICLE. HOWEVER, PROBLEM WAS STILL OCCURRING. *AK
WHILE DRIVING AT HIGHWAY SPEEDS TREAD ON RIGHT REAR TIRE SEPARATED FROM RIM. FIRESTONE,R4STEEL, TEX, P265/R1675, DOT # UNKNOWN.*AK
CONSUMER STATES THAT THE WIPERS UNEXPECTANTLY STOPPED WORKING. CONSUMER FEELS THIS IS VERY UNSAFE FOR WIPERS TO STOP WHILE DRIVING. PLEASE PROVIDE ANY FURTHER INFORMATION.*JB
WHEN THE CONSUMER APPLIES THE BRAKES, THE VEHICLE WILL VIBRATE AND THE PEDAL WILL PULSATE. THE DEALERSHIP IS AWARE OF THE PROBLEM. *JB CONSUMER ALSO STATED THE WINDSHIELD WIPER BLADE WAS MISSING WHICH CAUSED THE WIPER ARM TO BREAK, ALSO VEHICLE WAS PULLING TO THE LEFT WHEN BRAKING, THE DEALER PERFORMED SUSPENSION WORK ON THE VEHICLE, VEHICLE WAS EXPERIENCING A COOLANT LEAK, DEALER REPLACED THE RADIATOR HOSE.*JB
WHILE DRIVING AT 40 MPH AND COMING UP ON A TRAFFIC LIGHT CONSUMER PROCEEDED TO GO, BUT VEHICLE WOULD NOT GO HIGHER THAN 20MPH, RPMS WERE AT 2800.VEHICLE WAS CROSSING A BUSY INTERSECTION, AND COULD HAVE BEEN BROAD SIDED OR REAR ENDED. THIS WAS A VERY DANGEROUS SITUATION. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
THE DEFECT IS CAUSING SEVERELY IMPAIRED HANDLING OF VEHICLE DURING TRAVEL TRAILER TOWING OPERATION. THE LOSS OF CONTROL DURING TRAVEL TRAILER TOWING OPERATION IS UNSAFE AND LIKELY TO CAUSE DEATH OR SUBSTANTIAL BODILY INJURY. THE TRAVEL TRAILER TOWING OPERATION IS BEING PERFORMED WITHIN THE SPECIFICATIONS OF TRAILER MANUFACTURER; HITCH MANUFACTURER, TIRE MANUFACTURER, AND FORD MOTOR COMPANY.
VEHICLE WAS TRAVELING AT 70 MPH WHEN CONSUMER LOST CONTROL AND VEHICLE ROLLED OVER. ROOF ABOVE DRIVER AND PASSENGER SEATS TOTALLY COLLAPSED. ROOF OVER SECOND ROW AND THIRD ROW SEATS REMAINED INTACT. CONSUMER FELT THAT DRIVER AND PASSENGER SIDE ROOF SHOULD NOT HAVE COLLAPSED. THERE WERE TWO DEATHS. *AK *SLC
FRONT IMPACT AT 40 MPH, VEHICLE ROLLED, THEN SLID INTO A DITCH. CONSUMER SUFFERED SPINE INJURIES, VEHICLE WAS TOTALLED. NEITHER AIRBAG DEPLOYED.*JB *SLC
THERE IS A CONSTANT LOUD RATTLING WHEN DRIVING VEHICLE, AT ANY SPEED. VEHICLE HAS BEEN TAKEN TO DEALER 6 TIMES, MECHANIC STATED THAT BODY HAD BEEN WELDED TO FRAME CROOKED, AND FRAME MOUNTS NEEDED TO BE REPLACED. FORD MOTOR COMPANY REPRESENTATIVE STATED THE RATTLING IS A CHARACTERISTIC OF VEHICLE.*AK
A CUSTOMER WAS ATTEMPTING TO PARK THE VEHICLE IN A SLOT TWO FEET FROM A WALL WHEN THE ENGINE STARTED REVVING LOUD AND TOOK OFF. HE SAID HE WAS ON THE BRAKE VERY HARD AND HAD A HARD TIME COMING TO A STOP. THE VEHICLE HIT A SIGN AND BUMPED INTO A WALL OF THE HANDICAP RAMP. TREAD MARKS WERE SEEN ON THE PAVEMENT. THERE WAS NO DAMAGE TO THE BUILDING AND ONLY SLIGHT DAMAGE TO THE VEHICLE.*AK
WHEN BRAKES ARE APPLIED ON AN INCLINE VEHICLE WILL STALL. VEHICLE HAS BEEN TO DEALER ON ONE OCCASION, AND DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
VEHICLE SWAYS A LOT WHEN DRIVING, CONSUMER CONSTANTLY HAS TO COUNTER THAT. DEALER CANNOT FIND A PROBLEM.*AK
WHEN BRAKING AT VERY SLOW SPEEDS CONSUMER IS UNABLE TO TURN STEERING WHEEL, LIKE POWER STEERING GOES OUT INTERMITTENTLY. DEALER CAN'T REMEDY THE PROBLEM BUT THOUGHT IT MIGHT BE BOOSTER ASSEMBLY.*AK
CONSUMER STATED WHILE DRIVING, THE CAMSHAFT SENSOR FAILED, CAUSING THE ENGINE TO STOP. *AK *JB
TRUCK KEEPS PULLING AND JUMPING ACROSS LANES AT SPEEDS OF 50 IT HAS BEEN AT FREEDOM FORD 3TIMES AND THE LAST TIME HAD AN ACCIDENT HITTING INTO A TRACTOR TRAILOR AS IT JUMPED FROM RIGHT LANE TO LEFT SMASHING MY MIRROR AND DOOR I USE THIS VECH. AS A LIVERY (LIMO) AND ARE AFRAID IT MIGHT KILL ME OR SOME ONE ELSE FMCC SAYS I HAVE TO WAIT 5 TIMES FOR LEMON LAW AND THEY ARE FIXING DOOR AND MIRROR BUT STILL DONT KNOW WHY IT PULLS THAT WAY. I DONT KNOW WHAT TO DO AND ARE SCARED OF DRIVING THIS VECH AGAIN. *AK
WHILE DRIVING VEHICLE PULLS CONTINUOUSLY TO RIGHT, HAD TO PULL TO LEFT TO KEEP VEHICLE STRAIGHT. PLEASE PROVIDE ANY FURTHER INFFORMATION, AND INDENTIFICATION NUMBER. *AK
CONSUMER WAS TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUTDOWN. VEHICLE WAS TOWED TO DEALERSHIP.*AK
AUTOMATIC TRANSMISSION PRODUCED A SINGLE LOUD "THUNK" AS IT SHIFTED FROM FIRST GEAR INTO SECOND GEAR WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION SHIFTED VERY HARD, WITH A BUMP, INTO SECOND GEAR. DROVE TRUCK THE REMAINING ONE MILE TO RESIDENCE. NEXT MORNING WHEN IT WAS COLD THE TRUCK SEEMED TO RUN OK. ABOUT 10 MILES INTO MY COMMUTE THE TRUCK WOULD NOT SHIFT OUT OF FIRST GEAR WHEN ACCELERATING FROM A COMPLETE STOP. IT WAS NECESSARY TO ACCELERATE IN FIRST GEAR UNTIL ABOUT 2700 RPM THEN COMPLETELY LET OFF THE THROTTLE AND THEN DEPRESS THE THROTTLE AGAIN TO GET THE VEHICLE TO SHIFT UP. THIS SHIFT WAS VERY HARD - JERKED THE VEHICLE- AND MADE A LOUD "THUNK". ONCE THE VEHICLE WAS IN SECOND GEAR IT SHIFTED UP TO THE OTHER GEARS WITHOUT A PROBLEM AND WAS NOT A PROBLEM TO DRIVE - HOWEVER THE PROBLEM REAPPEARED AT EVERY STOP. DEALER REPLACED THE TRANSMISSION.
TRAVELING AT 65MPH WHEN RIGHT SIDE REAR TIRE SIDEWALL BLEWOUT CAUSING THE VEHICLE TO SWERVE. MANAGED TO SLOW DOWN AND PROCEEDED TO STOP ON THE SHOULDER OF THE HIGHWAY. SIDEWALL COMPLETELY DISENTEGRATED. TREAD STILL INTACT. LOCAL FIRESTONE RETAILER RULED OUT ROAD HAZARD AND CONFIRMED SIDEWALL FAILURE, SUGGESTED PRO RATING TIRE FOR REPLACEMENT BUT LATER ADVISED AGAINST REPLACEMENT DUE TO THE DAMAGE SUSTAINED TO THE VEHICLE AS A RESULT OF THE BLOWOUT. REFERED ME TO FIRESTONE TECHNICAL SERVICES FOR DAMAGE CLAIM.*AKY (DOT NUMBER: VNW81X0510 TIRESIZE: 265/75R/16)
DURING NORMAL OPERATION OF VEHICLE UNDERSIDE BECAME ENGULFED IN FLAMES. DRIVER WAS DIRECTED BY OTHERS TO PULL OVER, AND FIRE WAS PUT OUT WITH A FIRE EXTINGUISHER. DEALERSHIP EXAMINED VEHICLE AND DETERMINED THAT TRANSMISSION COOLER LINE BROKE AND LEAKED FLUID ONTO EXHAUST MANIFOLD, RESULTING IN A FIRE. THERE WERE NO INJURIES TO REPORT. *AK CONSUMER STATED IT MELTED BECAUSE IT WAS RUBBER.*SLC
TRUCK HAS BEEN INTO FORD TWICE, WITH A THIRD APPOINTMENT ON 10/30/01, SYSTEMS HAVE FAILED 4 TIMES NOW WHILE VEHICLE HAS BEEN TRAVELING AT HIGHWAY SPEED. HEADLIGHTS AND RUNNING LIGHTS HAVE NOT BEEN ON TO NOTICE IF THEY TO ARE AFFECTED. *AK
THERE IS A SLIGHT VIBRATION AT 30 MPH, AND AT 70 MPHN IT GETS WORSE. STEERING WHEEL STARTS TO SHAKE. TOOK TO DEALER, AND THEY PUT A DAMPER ON VEHICLE, VIBRATION STOPPED JUST A LITTLE. CONSUMER STATED THAT DEALER COULD NOT FIND A SOLUTION. *AK
THIS VEHICLE HAS BEEN AT DEALERSHIP WITH A RUMBLING NOISE COMING FROM SOMEWHERE IN THE DRIVETRAIN. REAREND HAS BEEN REPLACED, TRANSMISSION HAS BEEN REPLACED, DAMPNERS IN EXHAUST, AND NOW THE REAREND AGAIN IS OUT TO PUT SHIMS IN IT. THE NOISE IS STILL THERE AT APPROX. 42 MPH. WE WANT TO TRADE THE VEHICLE FOR ANOTHER EXCURSION BUT THE DEALER CAME OUT WITH A CRAZY TRADE AMT. WE WANTED A NEW EXCURSION BECAUSE WE DO NOT WANT A VEHICLE THAT HAS BEEN RIPPED APART 4 TIMES, AND FOR RESALE REASONS. THE DEALERSHIP AND MFG DOESN'T SEEM TO CARE AND I HAVE BEEN A FORD OWNER FOR 25 YEARS..
AT 70 MPH THE VEHICLE LOSES CONTROL WHEN IT HITS AND UNEVEN ROAD. THE VEHICLE BOUNCES A LOT AND THERE IS EXCESSIVE VIBRATION AT 65MPH. THE CRUISE CONTROL SURGES WHEN SET AT APPROXIMATELY 70MPH.
WAS DOING 70MPH WHEN RIGHT REAR TIRE BLEWOUT. MANAGED TO CONTROL AND STOP VEHICLE. SIDEWALL WAS SHREDDED, BUT TREAD HAD REMAINED INTACT ON TIRE. MANAGED TO TAKE VEHICLE TO TIRE RETAILER , AND THEY REPLACED ALL TIRES. FIRESTONE, STEEL TEX, LT265/75R16, ORIGINAL EQUIPMENT.*AK TIRE PRESSURE ONE WEEK PRIOR TO INCIDENT WAS 65 PSI, TIRE WAS A FIRESTONE STEELTEX A/T, DOT NUMBER VNW81X02900. *SLC
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2001 Ford Excursion → · Every Excursion year → · How the figures are calculated →