2020 Ford Escape complaints

The contact owns a 2020 Ford Escape. The contact stated that after coming to a stop at a traffic light or stop sign, when the accelerator pedal was depressed, the vehicle nearly stalled. The vehicle then lunged forward at an excessive speed. The contact stated no warning light was illuminated. The contact stated that the failure was at first intermittent but became more frequent. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.

Driver side door hinge broke away from the frame and as a result you cannot open the drivers door nor can you roll down the window because of this I have to climb over into the passenger side to get out of the car...if I am in a wreck or the car catches on fire I cannot get out from the driver's side. If I am unconscious because of an accident , rescuers cannot get to me because of the door hinge..warranty will not pay for repair..this is a safety issue

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the driver’s side door was making abnormally loud sounds while opening and closing the door. The contact stated that the latch on the door fractured, causing the door to swing open unintendedly. Additionally, it was difficult to roll the window up or down. There was no warning prior to the failure. The vehicle was taken to a dealer, and it was determined that the door welds were fractured causing the failure. The vehicle was not yet repaired. The manufacture was notified of the failure. The failure mileage was approximately 22,000.

I purchased this car brand new in July of 2020. In the Fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and Ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to Ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. FORD YOU ARE RESPONSIBLE AND YOU SHOULD PAY F

The driver door frame has a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. I took the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. Ford would not cover the cost of repair. Manufacturer is aware of the problem and has released a TSB about the issue Manufacturer Communication Number: SSM 50150 NHTSA ID Number: 10201603

Unknown- transmission seems to shift roughly. Transmission message popped up briefly for a second and then disappeared

The contact owns a 2020 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact's wife owns a 2020 Ford Escape. The owner received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted about the recall and the contact was informed to only drive the vehicle whenever necessary and to park the vehicle away from structures. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Driver side door internal function has failed. Door window not functioning properly, not opening correctly and does not stay open in position.

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, there was a burning odor detected. The check engine warning light was illuminated. The contact also stated that after starting the vehicle, the vehicle lost motive power. After several attempts, the vehicle restarted. The contact stated that upon entering the vehicle, there was an abnormal odor detected inside the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 22V191000 (Engine and Engine Cooling) and 22V859000 (Fuel System, Gasoline). The vehicle was not yet taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with diagnostic trouble code (DTC): P0766 (Shift Solenoid "D" Performance/Stuck Off) and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 21-2421 (FWD - 1.5L - 8F24 Transmission - No Reverse Engagement with DTCs P0766 And P2703) however, the vehicle was not covered under the TSB. The failure mileage was approximately 19,000.

The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driver’s side door hinge. The contact stated that the failure progressively worsened, with the front driver’s side door being difficult to close properly. The contact also stated that the front driver’s side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

The contact owns a 2020 Ford Escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the VIN was included in the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) from the Low Jack App. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.

The contact owns a 2020 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, there was an abnormal popping and snapping sound while the door was being opened or closed. The contact stated that the failure made it more difficult to open and close the door securely. The contact stated that the window had also stopped operating and no longer was able to be raised or lowered. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the driver's side door spot weld had fractured and needed to be rewelded. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA ID Number: 10201603 (Structure). The manufacturer had been informed of the failure. The failure mileage was 43,640.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door failed to close securely. The vehicle was taken to the dealer and the door latch was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. The VIN was not available.

Driver door check arm attachment point (black door hinge) snapped from manufactured spot weld to frame of door. Ford Dealer stated my Escape was the 3rd one that month with the same problem. Mechanic said the hinge was not welded properly at the bottom spot weld by manufacturer and that I should call Ford and NHTSA to see why my 2020 Ford Espace S 1.5 AWD isn't covered under the Recall ID # 10201603 as it is a Ford Escape between 2020 and 2021. SSM 50150 recall notice

Spot welds on the left front door check arm attachment to the car door broke. It is available for inspection. The door is no longer limited in motion and can fly open in an uncontrolled manner. The problem has been confirmed by the dealer and SSM 50150 by NHTSA shows this is a known problem to the manufacturer, Ford. There was no warning or symptom prior to the failure.

The contact owns a 2020 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact's friend owns a 2020 Ford Escape. The contact stated that the driver's side front door failed to fully open, causing the contact's friend to slide sideways to enter the vehicle. Additionally, the driver's side front window failed to roll down. The vehicle was taken to the dealer, where it was determined that the driver's side front door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 86,000.

The contact owns a 2020 Ford Escape. The contact stated that during cold starts, a rattling sound was present coming from underneath the vehicle. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The failure was also present when accelerating from a stationary position. Also, while operating the vehicle, the there was an abnormal fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who examined the vehicle but found no cause for the failure. The contacted stated that the failure persisted. The contact later received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

The contact owns a 2020 Ford Escape The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford Escape. The contact stated while driving 25-35 MPH, the steering wheel shuddered significantly between 1200 and 1500 rpms. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a transmission shudder; however, the dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. Additionally, the contact received a recall notification of NHTSA Campaign Number: 22V859000 ( Fuel System, Gasoline), however, the parts to do the recall repair were not yet available. The stated that there was a strong gasoline odor inside the vehicle. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2020 Ford Escape. The contact stated while driving 15-20 MPH and coming to a stop with his wife in the front passenger seat and daughter in the rear seat, the coolant temperature warning light illuminated; however, the temperature gauge indicated that the vehicle temperature was normal. The contact then saw smoke coming out of underneath the hood of the vehicle. The contact parked and turned off the vehicle. The contact and his family immediately exited the vehicle. The contact stated that the front end of the vehicle burned significantly. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. There were no injuries sustained. The vehicle was towed to a tow yard, where it was totaled. The Chevrolet dealer, where the vehicle was purchased was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not under recall. The contact later received a recall notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) that he related to the failure. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that after starting the vehicle, there was an abnormal gasoline odor inside the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.

The spot welds on the driver side door where the arm connects the door to the car broke. My window, locks, and side keypad now malfunction. In addition, my battery drains at night. I have taken my car to the dealership service center and body shop/collision center. My door will have to be replaced. There were no warning messages or symptoms prior to the spot welds breaking. The door doesn't properly open or close and fingers could get slammed when it closes on it's own.

There's a recall that may cause my car to explode and there's no solution and I can't get an inspection done until April

11-30-22, Was driving home from Escanaba, MI to Hastings, MI on an extremely windy and snowy day. When I was about 5 miles north of Clare, MI southbound on US 127, cruise control on 71mph when my car started bucking, loosing power and flashing engine light. I was unable to maintain safe highway speed, I pulled to the shoulder and put on emergency flashers. With the cold and blowing snow, I did not want to be stopped on the side of the highway. I was able to maintain a 40-45mph on the shoulder and make it to a gas station parking lot in Clare, MI. I called AAA for towing service. Being out of town and not knowing the problem, the suggested towing to Auto-Lab in Mount Pleasant, MI. Auto-Lab could not look at the car until the next day. They called and reported a cylinder failure on the engine. They gave me 3 option of repair. Tear apart the engine, inspect and maybe repair, install a new OEM engine or install a used 7,500 mile engine. I opted for the used engine.

Front passenger door began making loud snapping noise when closing or opening. Window was affected, would only go down halfway and required manual assist to close. Took to dealer, repair not covered by warranty. Told spotwelds at door check were busted. I had the spotwelds replaced on 12-29-22. It was quite expensive and didn't seem this should happen in a car only 2 years old..

The spot welds have broken on both front doors at the check arm attachment points in the door assembly. See 10201603NHSTA safety issue.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked and stalled with the check engine warning light illuminated. The emissions failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000.

The driver door was stuck open. Upon closing, the door limiter broke off and pushed against the window track making it impossible to roll the window down. I have contacted Ford twice about this, with no resolution yet. The Ford body shop says that the only "fix" is replacing the entire door for a price tag of nearly $2K. They have not acknowledged a manufacturers error or defect to correct this problem. My dealer is aware of other similar occurrences to 2020 Ford Escapes

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door hinges had malfunctioned, and the door swung very wide whenever the door was opened. Due to the failure, the front driver’s side window failed to roll down properly. The vehicle was taken to the local dealer who indicated that the door hinges needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's door, there was an abnormally loud sound heard. The contact noticed three holes and that the weld was missing. The driver’s side window also failed to roll down as needed. The vehicle was taken to the dealer where it was diagnosed that the spot weld had detached from the check arm. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was approximately 40,000.

NHTSA ID Number: 10201603/ SSM 50150 - 2020-2021 Ford Escape My vehicle is having this EXACT issue and there are many other Ford Escape owners that are having this issue and even with the manufacturer extended warranty it is not covered. This issue has obviously been reported with the reference number above and NHTSA PDF attached. fordescape.org/threads/door-limiting-rod.116354/page-2 has so many other Ford escape owners with the EXACT same problem. This IS a safety issue as the door can fail to open or close at any given time with the arm tack weld falling off and rendering the door not useable. Currently they are just tack welding the door back together which is also not acceptable. No warning just one day the door started popping and you could see that the (3) places the limiter arm was tack welded on were now open holes in the door. This also effected the use of my window, it would not go down more that 1/2 inch. They are also having to fix that issue as well. Not being able to enter or exit my vehicle from my drivers side door is not acceptable and the faulty construction of this car should not have to be paid for by the customers. The Ford 2020 Escape I own has already had recalls, caliper falling off the passenger side after 1 year, seals around windows and lights failing allowing water inside the door, and electrical issues. This car should be taken off the market and the road for safety issues. There is currently another recall pending for this specific vin manufactu

The contact owns a 2020 Ford Escape. The contact stated the front driver’s side door striker that was used to prevent the door from overextending while opened had failed. Additionally, the front driver’s side window could not completely be opened due to the failure. The vehicle was taken to the local dealer who informed the contact that the part needed to be replaced; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,865.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s and passenger’s side doors were slightly detached from the door frame. The doors showed resistance while attempting to open the doors, making the doors difficult to completely open from the door frame. The contact had taken the vehicle to the dealer and the contact was informed that repair would be out-of-pocket. The contact stated that only one door was repaired by a certified mechanic and the other was yet to be repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,123.

The contact owned a 2020 Ford Escape. The contact received notification of Ford Campaign Number: 20E03 and requested to be removed from the recall distribution list because he no longer owns the vehicle. The local dealer and manufacturer were contacted.

The contact owns a 2020 Ford Escape. The contact stated that interior of the door frame had a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. The contact had taken the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no warranty coverage or recall coverage on the vehicle. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 39,000.

In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.

What component: drivers side door and door check; yes it can be inspected safety impact: the door check has been disabled and is inoperable reproduced: yes; by 2 dealerships and 2 collision shops inspected: by 2 dealerships and 2 collision shops warnings: no warning lamps, only a clicking noise The driver's side door started experiencing popping noises after a recent detail appointment. After hearing the sound for about a week I visited a local Ford dealer for guidance on where and how to address the noise. The dealership referred me to a collision shop after discovering (and breaking) the door. They acknowledged that the "door check" was inappropriately manufactured as they could see the "rivets" when the door was open; and it appears that the paneling had shifted. Their review of the issue left my door inoperable/and unable to close. They managed to get it to close but now the door check is completely inoperable and my door does not open safely - as the door check is no longer controlling the door opening and closing. Following this visit to a local dealership, I visited 2 collision centers and the dealership where I purchased my vehicle and all 3 locations indicated this is a "known mechanical issues" with 2020 Ford Escapes. The 2 collision centers had multiple Ford Escapes on their lot with the same issue. My car has 50K miles and I was told that Ford considers this part of the bumper to bumper warranty. That seems inappropriate and inaccurate (not to mention convenient f

Heard a large popping noise when open door driver side tack weld to hinge popped off holes in door

I came home from work last evening and when I opened my car door it sounded like it was falling off. I got my husband we looked at it and could see nothing. I call 5 Ford Dealerships because I have the premium warranty with 100,000 miles coverage. I was told what was wrong with my car the welds inside the door was broken and that it wasn't covered under the warranty and its about $3000 to fix the car. I was told not to roll my window down because it would likely break. I was also told that this is a problem with the Ford Escapes. All 5 dealerships know of this issue. I was told that the only thing my warranty covers is mechanical I told them that since I cannot use my window that makes it mechanical. It is also a safety issue because my window could break and I or someone in the back seat could be cut. I spoke with [XXX] a customer rep for Ford she told me she is working with others and that Ford would cover maybe 60% of the cost. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Front Drivers Side Door makes a popping noise when opening and closing. Cannot open door all the way. Also, window will not roll up or down unless door is open. Took car to body shop place to find out the cause. According to them, spot welds on the door broke off. Concerned about damage to door and would not be able to get out of car through window if window is not able to be rolled down. Additionally, my research of the problem online has shown that this problem appears to be a common issue with the 2020 Ford Escape.

Pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened

On/or about 8/23/22 the vehicle door jammed while trying to close the door and would not close. After several attempts to close the door it closed. Upon closer inspection of the door it was found that metal had fatigued and cracked around multiple welds on the door frame allowing the weld to separate that hold the door check and intrusion beam in place. In addition the door pops open when a rough section of roadway is encountered such as a railroad crossing. Ford is aware of the problem as they have issued a special service message covering the issue. Ford however refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. Per Ford Motor company documents the entire door and check assemblies must be replaced to correct the problem. Ford's documents also indicate that all 2020 and 2021 Ford Escapes are effected by this defect which they are refusing to repair. As this defect could result in someone falling out of an effected vehicle or being injured as a result of the intrusion beam not being properly secured during a side collision the effected vehicles need to be taken off the road until Ford Motor Company replaces all of the doors that are made from steel that is subject to this fatigue failure problem.