2020 Ford Escape complaints

On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the engine, wheels, windshield, etc. The emergency officials came. After the incident, I contacted my insurance company. Someone then notified me of a recall on my vehicle, that can cause fire (25V467000). I called the Ford Motor company. They told me initially to go through my insurance provider, and the insurance provider will deal with them directly. After speaking with my insurance provider again, they told me that, since I only have liability insurance, my vehicle is not covered, and they will not contact Ford. So, I called Ford again, they told me that someone will contact me within 14 days. No one contacted me, so I contacted them today. They told me today that someone will contact me within 15 working days of my reporting the incident. This will be three weeks since the incident and I am greatly inconvenienced (lack of transportation) by this. Now I am forced to wait another week, not knowing if anyone will call, and if I call again, if I would have to wait again. Any assistance would be appreciated. What steps should I take? Thank you.

NTHSA recall # 25V467 It has been a year since this recall was issued and still no remedy for fuel injection cracks that can leak fuel onto the engine. How much longer should I have to wait for a remedy?

Numerous amounts of things come over the screen where the speed indicater is and have to do with power train but everything it says is messed up is working fine. The things coming up are very annoying with no way to keep them from coming up. There has been 2 fixes for software that I'm aware of but after calling several times they say there is NO FIX for the issue. It's been over a year now. Very disappointed with Ford as we have had the Ford brand for years but will buy something different next time.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure related to the recall. The failure mileage was approximately 130,000.

The Engine Longblock Assembly has failed. We have followed the "Customer Satisfaction Program 23N06" instructions from Ford since receipt of the letter from Ford dated July 2024. The coverage date was extended to 150,000 miles because Ford knew that the engine in this 2020 Ford Escape Titanium Hybrid was very likely to fail and die on the highway, and even possibly catch fire. Our Escape's engine light and wrench light came on at 150,222 miles on Sunday, May 31st, 12:10 PM one hour from home. It reduced to low power mode. We had to have it towed to Thomasville Ford where we purchased it and have had it serviced. It has been there every since. It is determined that it needs to have a long block. However, Ford is sticking to its 150K period and will not budge. The dealership drove it up to 150,566 Miles to prove it out. I have called Ford and pleaded twice to no avail. Ford knows this engine is defective and will not give any grace due to being a few miles over their limit. Help, please!

See attached document for complaint.

The central trim piece on 2020-2025 Ford Escapes with panoramic sunroofs is prone to falling off or catching in the sunshade mechanism, which often damages the shade's clips.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, there was smoke coming from the vehicle and an abnormally loud sound coming from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with fuel injector failure. The vehicle was subsequently towed to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the vehicle was taken to the dealer on several occasions; however, the parts were unavailable to perform the repair. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The approximate failure mileage was 90,000.

When driving I was approaching a curve and lost all steering for several seconds. I could turn the wheel completely all the way around and there was no control. After about 8 seconds steering was available again. This was not caused by hydroplaning as the roads are dry. speed was about 30 mph.

When I was crossing the road to turn around in a U-turn style, the rear end of the car locked up and I slid across several lanes of traffic. This happened only one time but was terrifying! A few times since then, the emergency brake will apply on its own causing the back end to freeze up. it's VERY random.

My car has following issues recently. 1. Tire pressure monitoring system failed for all four tires. 2. Electrical door lock systems failed. All these symptoms match the BCM recall for the model and year of my car. But my VIN is not included with the recall. I believe Ford did not include all impacted car in this recall.

I am driving a car that can potentially catch on fire due to a fuel injector problem that they can't seem to fix. I have high anxiety about it.The parts for the recall have been on order for almost a year and I do not feel safe driving my vehicle. I have a five year loan to pay off and I do not want this vehicle. I will be contacting a lawyer also.

AWD system failure Warning lights Known issue on 2020 Escape Module needs to be replaced with parts and labor $1710.50 plus tax Vehicle only has 32,000 miles on it Opened case with Ford Case #: CXH08137060-B8L5X8 Asked for Goodwill assistance, dealer also requested goodwill assistance and it was denied. Called Ford back and asked for it to be elevated and they said no.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle shuddered. The check engine warning light recently illuminated. The vehicle was taken to the dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not yet contacted. The failure mileage was unknown.

The windshield wipers on this vehicle just stop working without warning. However this vehicle is not included in the wiper recall even though it experiences the same failures as the vehicles covered under the recall.

The sunscreen on the panoramic sunroof has become detached and the shade falls causing a visibility issue.

The contact owns a 2020 Ford Escape. The contact received a recall notification, NHTSA Campaign Number: 25V467000 (Fuel system, Gasoline) however the parts were unavailable. The contact stated that the recall was initiated almost a year ago, and the parts were still unavailable. The manufacturer was contacted, but provided no assistance. The contact had not experienced any failure regarding the unrepaired recall repair.

Several recalls on my vehicle and now ford is calling the expensive ones "customer satisfaction notice". Theres nothing satisfying about bad fuel injectors. Also , the wiper motor Description On your vehicle, the front windshield wiper Motor may become inoperative or may operate intermittently. Safety Risk This may result in reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. Remedy Parts are not available. Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available in Q2 2026. Safety Risk SYNC screen update This may result in the image displayed being inverted or flipped, this includes all buttons. While in reverse the rearview camera image, buttons, and camera guidelines may also be inverted or flipped. A rearview camera that does not correctly display a correct image in reverse can reduce your view of what is behind the vehicle, increasing the risk of a crash. SYNC screen update Issue Date 2025-07-16 Campaign 25S76/25V467 Description On your vehicle there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine. Safety Risk Liquid fuel andor fuel vapor that accumulates near a hot surface, such as hot engine or exhaust components may ignite resulting in an unde

There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. This one has taken so long to get parts that I worry about it the safety of the vehicle.

The last 2 weeks my wipers have nearly quit functioning. They don’t go all the way up, will stop in the middle of the windshield, will not go down and when I use the wiper stick to try and get them to go back down the back wiper will start going as well even when I’m not hitting the switch for the back wiper. For the last year, three out of four TPS sensors have quit working as well. The dealership checked them and said they’re reading as if they’re working but the alert is on my dash and they do not read the tire pressure.

The contact owns a 2020 Ford Escape. The contact’s husband stated that while driving 25 MPH, another vehicle unexpectedly cut in front of the vehicle, resulting in a collision. No warning lights were illuminated prior to the crash. The contact stated that upon impact, the driver-side air bags failed to deploy; however, the air bag warning light illuminated after the collision occurred. A police report was filed, but the report number was unavailable. The contact’s husband did not receive immediate medical attention at the scene. The contact’s husband later sought treatment at an emergency room. The contact's husband suffered an chest and knee injuries. The vehicle was towed to a tow yard. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.

Transmission went out

The contact owns a 2020 Ford Escape. The contact stated that she received a recall letter for NHTSA Campaign Number 25V467000 (Fuel System, Gasoline) and NHTSA Campaign Number: 26V123000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. There had not been a failure experienced.

Vehicle Door Locks: -driver door lock failed to unlock. All other doors locks remained functional - 2 days later or 450+ miles later all doors locked, then when attempting to unlock all doors whether key fob or door lock/unlock buttons on both driver and passenger doors, door locks failed to respond to any button attempt. -manual lock/unlocking is needed to lock/unlock any doors. If i needed to escape from an aggressive attacker or a child was in a backseat while it was 80+ degrees Fahrenheit outside lives would be in danger

Other: recall issued July 2025 with no timely remedy. Recall puts drivers safety at risk.

There has been an active recall on this vehicle for around a year for fuel injectors leaking on the top of the engine and potentially causing a fire. Since this is a turbocharged engine, that risk of fire is significant if fuel does leak.

The transmission on my 2020 Ford Escape has an internal fault code and is not shifting into 6th gear. It is an unsafe issue due to it cannot be driven on highways because it throws the vehicle into limp mode. It was diagnosed at a Ford dealership and Ford is refusing to cover the cost to repair their issue since the vehicle is out of warranty. There is a class action suit against Ford for this issue already. I’ve only had this car for a year and a half. I can’t sell the car and I can’t drive the car, but I have to continue to pay on the loan. This is absolutely unacceptable for Ford to have so many Escapes having the same issue but they are doing nothing to make their faulty transmission right.

Brake booster vaccum pump failure

It has been TEN months since this recall and they still do not have necessary part(s) to resolve. And engine fire seems pretty significant and likely totalling my vehicle which I CANNOT afford a new card. LIQUID FUEL ANDOR FUEL VAPOR THAT ACCUMULATES NEAR A HOT SURFACE, SUCH AS HOT ENGINE OR EXHAUST COMPONENTS MAY IGNITE RESULTING IN AN UNDER-HOOD FIRE, INCREASING THE RISK OF INJURY.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Subject: Request for Buyback or Trade Assistance – 2020 Ford Escape SE To Whom It May Concern, I am writing regarding my 2020 Ford Escape equipped with the 1.5L engine, which is currently subject to multiple open safety recalls. Of particular concern is the active fuel injector recall involving a risk of engine compartment fire. I understand that the current remedy does not fully address the underlying defect and that additional actions may still be pending. In addition, my vehicle is affected by other safety-related recalls, compounding concerns about reliability and safe operation. Given the nature of these issues—specifically the fire risk and the lack of a complete and permanent repair— as well as a history of over 15 recalls on this vehicle, I am increasingly concerned about the safety, usability, and value of my vehicle. This situation has significantly impacted my confidence in operating the vehicle. Based on these circumstances, I am formally requesting that Ford Motor Company review my case for: • A manufacturer buyback, or • Substantial trade assistance toward a new Ford vehicle, or • Appropriate goodwill compensation reflecting the ongoing safety concerns and diminished value I would appreciate prompt review by a case manager and a written response outlining Ford’s proposed resolution. Please contact me at your earliest convenience to discuss next steps. Thank you.

The component that has failed is my front windshield wiper motor causing visibility issues. It has been confirmed by a service technician. No it has not been inspected by the police only by an auto shop. No it was not any warning. It was raining I turned on wipers and it malfunction. Got stuck in the middle of windshield and I had to pull over and keep turning on wipers for it to go back into normal position

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no

My car has been in shop month at a time it lost all power to start with it has been torn up for the last 2 years 7 turbo 2 in one vist now it has metal saving in the motor ford say dealer ship is responsible dealer ship say ford but I lost my job have 2 kids and no way to go

The outside door window seals began rotting and crumbling apart on the front passenger and both rear door windows. The driver’s door window seal is not affected as the entire door was replaced due to a factory defect. This is allowing heavy amounts of water to run down inside the doors, threatening interior equipment corrosion and failure.

Due to the two unrepaired recalls my family’s safety is at risk. The recalls could cause a fire or crash and with no remedy available my family is unsafe in this vehicle

My vehicle was taking to a ford dealership Dec 8 2020. Diagnosed with transmission problems was told there is no ETA on parts and had to get it delivered to me to avoid them charging storage fees. The car has an unsafe transmission issue and no parts to fix it. My vehicle has 71k miles should not have transmission issues. Ford refuses to help, with a buy back or even the parts or helping in any way

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The vehicle was subsequently inspected by an independent mechanic, who diagnosed a fuel injector failure, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was idling roughly while refueling. The vehicle was not repaired. The failure mileage was not available

I purchased this vehicle brand new from Dunphy Ford in Philadelphia, PA, along with a premium extended warranty, with the expectation that Ford would stand behind both its product and coverage commitments. This past weekend, while traveling at highway speeds 75+mph, the sun/panoramic roof began emitting a loud rumbling noise. When I attempted to open it to address the issue, the sunroof liner bunched up in the rear of the vehicle, blocking my rearview visibility and creating an immediate safety hazard. I was forced to quickly close the sunroof while driving to avoid a potentially dangerous situation. Although the fabric returned to position, the interior cover failed to re-seat properly and remains dislodged creating a situation that causes me not to be able to use the sunroof safely due to visibility concerns. This is a safety defect. There are many documented cases of this issue out on the internet with Ford Escapes and other Ford models having this issue. The dealership wants $2,000 just to diagnose the issue. This situation—and the lack of meaningful support by Ford—has been extremely disappointing. Independent research suggests this issue is well-documented and recurring across Ford vehicles, and given that it compromises rear visibility, it constitutes a legitimate safety risk. I find it unacceptable that customers are expected to absorb substantial repair costs for a well known defect that directly affects driver safety. This should be a safety recall. This issue shoul

There is no incident, yet, just a recall that I have for this vehicle, coming up on a year here soon, for a fuel leak that could cause a fire under the hood while driving, and Ford doesn't seem to think that's urgent enough to get the parts to fix it. What's up with that? Safety recall notice, 25S76 NHTSA Recall, 25V467

Cloth interior cover of sunroof has come loose. It drapes like a curtain when we try to open the sunroof, blocking the rear view. This appears to be a common, known issue across various years of Escapes, but Ford wants $3000 to fix a simple problem.

The manufacturer is unable to remedy the safety recall 26V123 & 26V117 for my vehicle in a timely manner.

Panoramic roof, sunshield, coming off track and drooping which blocks the rear window. This causes a safety issue of not being able to see what is behind you while you’re driving.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact stated that the front passenger’s door failed to remain open and the driver's side window was malfunctioning. The contact stated that the driver’s side window automatically rolled up while the window was being lowered. Additionally, the liftgate failed to latch or lock properly. The contact stated that while driving 65 MPH, the vehicle suddenly came to a complete stop on two separate occasions. The vehicle was taken to a dealer; however, the dealer informed the contact that there were no failures found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.

This is the engine fuel component injection system is not available for fixing within a timly manner and I smell gasoline this is not acceptable to use as it is

The contact’s daughter owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the back over prevention sensor alarmed the driver that a person or an object was in the rear of the vehicle, even though there was nothing behind the vehicle. While accelerating at various speeds and after being idle, the vehicle jerked abnormally before accelerating. While attempting to start the vehicle, the vehicle jerked and failed to immediately start, causing the driver to have to aggressively depress the accelerator pedal for the engine to start. The wrench warning light and check engine warning lights were illuminated. The dealer was contacted; however, the contact was unable to speak with a representative. The manufacturer was not made aware of the failure. The failure mileage was unknown.