2020 Ford Escape complaints

Driver door welds broke / window will not roll down and brakes make noise/scrubbing when in reverse, have already took vehicle into local dealership...no warnings of said issues. Purchased vehicle in December of 2023....welds broke in February of 2024 and took vehicle in when first occurred., was told i would receive letter from Ford Motor Company when parts came available/ letter to bring it in. Still waiting on letter.... sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Drivers side door weld problem that could cause drivers side door to come open. My drivers side front door makes a creaky sound when I open it. It seems the internal weld to the door has failed. During my research to determine, if this was a national concern, I read internet articles stating this appears to be a faulty spot weld in the Drivers' side door check arm. For me, this started on [XXX], 2024. I reported the issue, to my local Ford Dealerships auto repair department, Gary Crossley Ford, Kansas City, Missouri on Friday, [XXX]. It told me Ford had not notified it of a recall, nor has it provided repair instructions. I spoke to Jennifer in Houston, TX, at the Customer Support Line 1.800.392.3673 on Friday, [XXX]. She stated parts and repair instructions were available and she was placing an order for them while, we spoke. This turned out to be false information, given the above stated information and Gary Crossley's auto repair department confirming on [XXX], 2024, it did not have the parts, nor did it have Ford how to repair instructions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front door started making noises about 1 week ago.05/10/2024 Door is hard to close and it seem like it is not latched or closed properly. I don't let window down because its hard to get it closed. I took car to Ford Auto Body Shop, they stated door needed to be replaced , because of broken check arm reinforcement welds. Car is 3.6 years old and has 20,000 miles on it. Ford told me to wait for recall to be initated, or I could pay about $5000 to have door replaced. No warning sign before at all. I have extended warranty but it doesn't cover body.

Loud cracking noise in driver side door. Door does not close properly. Can not lower window.

The camshaft leaks and has been recalled, but Ford is refusing to fix it….

Door chuck broke and door would not fully open had to get repaired I went to my car mechanic as I would have had to pay because I am no longer under warranty

Driver side door hinge is broken and it had to be replaced at a cost to me. Also the passenger side is doing the exact same thing as the driver side. Safety is at risk because doors will not close properly. Vehicle was taken back to dealership when it the driver side hinge malfunctioned and passenger side door was inspected by a body shop. There was not any warning signs that the hinge was broken on either door.

The welded part in the door broke. Door quit staying open, would shut on your leg. Horrible noise before it broke completely. Window would not roll down after the weld broke. Front driver side door.

The contact owns a 2020 Ford Escape. The contact stated that coolant was leaking from the vehicle. The contact replaced the radiator cap; however, the failure recurred, and coolant was added. The contact stated that approximately 2 gallons of coolant was added. The vehicle was taken to the dealer where the cause of the failure was not found. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 22-2229, however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

I was driving home and all error lights came on. When I got home, my ford app said transmission failure, awd failure, hill start failure and pre collision failure. All of these are necessary to not get in an accident. I called the ford dealer and brought the car in for diagnosis ($200). Ford called a few hours later and said the AWD module is bad and needs to be replaced ($1k).My ford only has 36k miles over 4 years and I’m the original owner. The vehicle has never been off road or abused in anyway. I see hundreds of people online complaining about this module going bad at such a short time. This should be a recall since ford knew about it with the 2020 vehicles but won’t replace with their 5year 60k mile power train warranty. It’s actually affecting my cars performance as I cannot use AWD and car runs sluggish.

The driver side of door just started being hard to open, makes loud noise like the hinges are catching…. Along with that the day after that began, the window won’t go down. This was in March.a- since then the passenger door behind the driver won’t unlock and since yesterday, May 10th, I CAN’T LOCK MY CAR!!!!! Whatever is going on with the door is having a domino effect of other functions!!!!

- My vehicle is affected by the "Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly" issue. The damage in the door is becoming more significant with the normal use of the door, to the point that the cracks on the door are now visible and they are also evolving towards becoming holes. - The reference of Special Message Service (SSM) describing this issue and its resolution is: SSM 50150. - According to the ODI Resume from the NHTSA, dated 01/24/2024: "... Ford has provided details on a one-time-repair customer satisfaction (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring the vehicle to a Ford dealership for a proactive repair...". - Today, 05/09/2024, the Ford dealer in our city rejected to provide any service or repairs for this issue, arguing that they have not received instructions from Ford. - The Ford dealer shared with us a communication from the "Chief Engineer Recall and CIDR Service Engineering Operations Ford Customer Service Division", dated 02/22/2024 notifying that "... A complete Dealer Bulletin will be provided to dealers by the end of the 2nd quarter, 2024, to support this customer satisfaction program...". - The damage to the door gets more significant every day and, despite the existence of the Customer Satisfaction Program 23B56, our only option at the moment seems to be taking the car to an independent car body shop and to pay for this ourselves. - We w

Ford C.S.P. #23B56. The three spot welds on the drivers side door check arm broke out. We have problems opening and closing the door as the check arm sometimes gets stuck inside the panel.

Drivers door is popping. The arm attachment in the door is broken. I am told this is a known issue with the 2020 Ford Escapes. This will be costly to fix and should be recalled. If the door does not close properly, there is risk it may open when I am driving.

Driver door is making a loud creaking or popping noise when opening the door. Afraid the door might fall off. Have not taken it to a dealer for assessment yet. No warning signs or symptoms prior to this happening. Have read a lot of other complaints about this and don't know why there isn't a recall on this yet. This needs to be corrected before a serious injury happens if it hasnt already. Car only has 35k miles on it.

Front driver door spot welds failed for the restrictor arm. Ability to open drivers door and window affected.

The contact owns a 2020 Ford Escape. The contact stated that while driving at approximately 45 MPH, the braking system abruptly stopped working properly. The contact stated that the brake pedal was abnormally stiff. There was no warning light illuminated. The contact was able to drive a short distance to an independent mechanic. The contact stated that the independent mechanic inspected the vehicle and diagnosed the vehicle and determined that the power brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,200.

Ford service center diagnosed a failed AWD module. It was only examined by the Ford techs at the dealership where I bought it. Total price was approx $1200 which was covered by extended warranty plan, but I had to pay a $250 deductible. The mileage when the warning illuminated was approx 38,900. While driving, AWD OFF was illuminated on dash. As well as POWERTRAIN FAULT, HILL START ASSIST OFF, PRE-COLLISION ASSIST UNAVAILABLE, SERVICE ADVANCETRAC, AND SEE MANUAL. I was put at risk because all of my safety features seemed to be failing. I have heard many others having the same issue all with low miles.(40,000 or less) I believe this component requires a recall because I had only owned the car 3 weeks when this happened. I havent even made a payment on it yet!!

Swing arm hinge spot weld has broken loose. Cannot roll the window down, hard to shut.

The driver and passenger only open all the way now. When the doors are opened it sounds like they are breaking or going to fall off. It is the mechanism that holds the door to the car when the doors are open.

Door makes a loud clanging noise when open and does not stay open

At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD module faulty. AWD module was replaced and reprogrammed. The issue was not covered under the power train warranty (available for 5 years, 40,000 miles) due to the problem relating to the electrical system.

The drivers door has a loud popping cracking like the door is going to break. It won’t shut properly. This is the 2020 escape.

The piece that keeps my driver side door from opening to the point of breaking has broken from the door, and in turn is preventing my driver side window from opening/closing. The cause of this problem is that the solder came loose from the inside of the door. If the wind catches my door, I risk the chance of it buckling at the hinge of the driver door. I have taken it to the dealership in my area and they have reported it to Ford, who states that they are aware of the problem and are trying to find a solution. I am being told that it is going to be a recall, but it is not ready yet? It has been this way for almost 2 months. I took it to the dealership the first time on 3/5/24. Still nothing. This is unacceptable. If anything they can put on a new door. Something needs to be done. They tried to get me to trade it in...I cannot afford that! The date below is approximate, it was around then that I noticed, but it started making a noise when I opened/closed the door for about a week before I called dealership about the problem.

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the front driver’s side door opened unintendedly. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 50 MPH, the "Rear Belt Monitor Fault Service" message was displayed. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.

Left front door has a broken spot weld at the check arm attachment point in the door assembly, occurring on 04/23/24. The weld has completely separated from door component, causing the door to open too wide & barely close completely. This has also caused the sensors in the window to malfunction and the window will not open at all. Has been brought to a dealership and inspected to determine the broken weld is the cause of these problems, and that they have been widely reported by other drivers of this make and model Ford Escape. There were no prior warning lights before breakage, the left front door started making a snapping sound 1 day (04/22/24) before the door weld fully snapped and detached.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door failed to latch properly or remain closed and unintendedly opened while driving at various speeds. The vehicle was taken to a local dealer but was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

Drivers door popping won’t close all the way window hitting something when you try to roll it down spot welds broken in door

The contact owns a 2020 Ford Escape. The contact became aware that vehicle front driver door was coming apart due to the door welds. The contact stated that in the event of a crash, the contact could be severely injured. In addition, the contact stated that driving the vehicle with a damage door could become a safety hazard. The dealer was contacted and stated that the vehicle could not be repaired until the manufacturer was made aware of the failure and had provided guidance on how to proceed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

My driver side door started creaking the other day now I can barely open it and then it just opens on me when I least expect it.

Front passenger door is coming apart - literally the inside structure is separating from the frame of the car. The driver door is automatically locking even when key fob is in the car. When rolling up windows- the Automatic windows continue to roll up and down without touching the buttons. Engine is puttering upon start up- low idling. The engine cuts out when pressing gas upon driving.

Door making popping noise, window won't go down. sometimes won't open easily. control arm problem.

Vehicle 4 years old under 100,000 miles now having transmission issues, vehicle took into for dealership for review (check engine light on)car owner informed service member that specializes in transmission repair not in for 3 weeks as of March 2024. Vehicle now experiencing slipping when acceleration/ deceleration, slipping to stop. Vehicle showing signs of issues as reported with current Ford Lawsuit Accusing Automaker of Concealing Fusion, Escape 6F35 Transmission Problems.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH with the driver assist cruise control activated, the vehicle was slowing down for traffic ahead. The contact stated that the driver assists automatically engaged the brakes but as the vehicle neared the rear end of the vehicle ahead the vehicle independently accelerated. The contact manually depressed the brake pedal which disengaged the driver assist cruise control function. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that sensors for the driver assist function needed to be replaced. The vehicle was repaired. The contact stated that the failure of the driver assists function reoccurred. Additionally, the contact stated that her Forward Collision Avoidance feature was intermittently being activated without another vehicle nearby. The contact had taken the vehicle several times to the same dealer and was informed that the dealer was unable to duplicate the failure. The manufacturer was informed of the failure. The failure mileage was 46,358.

Driver side door is literally falling off. The hinge is broken and the dealer says although it is a known issue Ford will not cover it. I cannot open the door or else will not be able to close it again. It took two men to close it once it broke and I've been using the passenger side door to enter and exit. I have 2 small children. All electronics inside of door are now non-functioning. Dealer wants $3,000 to repair. Not sure how a non-functioning door is not a safety issue. There are times when you may have to exit a vehicle in an emergency situation (like when it's on fire, in an accident, etc.) not to mention when you're driving down the highway and the door flies off.

Driving's door hinge is broken. There was a investigation by NHTSA and it was closed due to Ford promising to fix doors to cutsomters satisfaction. Ford will only pay $1200 for at least a $3000 repair. I never received the letter in March that was suppose to go to all 2020 Ford Escapes about this problem. Ford sent to its dealerships an SSM 50150. This issue was known since Sept. 2021 but I was never advised about this. I was told by the dealership that it is out of warranty. It wasn't when the creaking and hard to close issue started. I didn't know that it would eventually break loose. My car was in and out of the dealership for another issue that took months to fix.

Driver's side door stated popping when you open or close the door. No warning of any kind 4/18/24. It is harder to open and close requiring more forch than normal. The window also does not always go up or down all the time. The window has been an issue for a couple of months. We tried lubricating the arm, before we read online of the issue. We do have 3 small holes when the apprent tac welding once was. Very concerned that the door will not latch properly or remain closed during operation of vehicle. We have had the vehicle since it was brand new there is approximately 38,000 to 39,000. We can take to Ford dealer if you like for confirmation.

My Escape only has 60k miles on it. I got off work and needed to open my passenger door to get my work bag. Being a single mom, my kids ride in the back and the passenger seat is rarely used. I opened the door and it fell apart. The arm on the door just broke. Now I'm stuck with a hefty bill on a newer car. I am not sure how it broke, it just snapped halfway into opening. Ford told me this should be a recall ad they are seeing tons of it. Now I'm worried will my doors open going down the road with my kids?

I began to smell exhaust fumes inside the vehicle. This persisted for several days and I brought it in to the Ford Dealer. They found that there’s an exhaust leak down at the oxygen sensor that doesn’t seal against the catalytic converter. This is a very dangerous issue with this vehicle as it can kill the occupants of the vehicle while the car is being driven.

The door hinge limiter bracket on the drivers front door has a broken weld and has becomes detached. This also interferes with the window being able to open and close.

Driver side door makes loud noise when opening and closing. Warning messages: car not in drive or park when in the correct gear; door open; and battery saver on in morning. Driver side power window not working properly. Took to dealer for service on 4/15/25. Was informed there is a door issue not recall and no repairs at this time. Cost: $70 to check door. Have not received any notification from Ford about Customer Satisfaction Program 23B56.

There has been a cracking noise when opening my passenger front door. Heard a POP and notice three small holes on the side of door. I can barely open my door and can’t let down the window. Called ford and of course the famous line, “Since your car is not under warranty, we cannot fix the problem.” Shouldn’t this problem be a recall? I’ve been researching and noticed many Ford Escapes are dealing with the same issue. I feel like I’m driving a Build-A-Car. Come on Ford you have to do better.

The contact owns a 2020 Ford Escape. The contact stated that on almost a dozen occasions while driving at approximately 60 MPH, multiple unknown warning lights illuminated, and the instrument and head unit panels turned off and on and failed to work as intended. On another occasion, while driving at an unknown speed, the vehicle started bucking and lost motive power. The vehicle was taken to a dealer where it was diagnosed that the AWD module and throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 51,486.

Driver's door when opening would make a clunking sound. After opening it a couple times door would not shut. Finally getting it to shut, the door now will not open all the way. Also since this happening the window on that door will not roll down. Safety issue is that I'm afraid the door won't stay closed or it may fall off. Also the gas cap light is on, always been a problem even when the cap door is completely closed.

AWD control module needs to be replaced at nearly $1000. Just replaced the emissions sensor for $500. Both are known issues and one was a recall but not for my VIN.

All wheel drive control module controls the powertrain but is apparently not covered under powertrain warranty. Very expensive repair on a relatively new vehicle.

I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.

The driver’s side front door mades a creaking/popping sound when opening, hard to open drivers door due to an issue with the welding First noticed when getting into the car where car was parked

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, the contact found a fractured piece of weld on the floor and noticed that the front driver's side door check arm welds were fractured. The vehicle was taken to the dealer, who took pictures of the failure and informed the contact that the pictures would be sent to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 83,260.