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2019 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Power Train
Filed Sep 2, 2025IN

Transmission has been replaced 4 times

Power Train
Filed Sep 2, 2025IN

Clunking/wobble from Rear differential unit, also roaring like a bad wheel bearing loss of acceleration intermittently/power intermittently

Power Train
Filed Sep 2, 2025IN

Driveshaft carrier bearing trashed

Engine
Filed Aug 29, 2025NY

My 2019 Ford Escape 2.0 Titanium has a KNOWN coolant intrusion issue where it is leaking into the engine. This began as my car shook on startup, then the check engine light would come on. Drove it a little ways, check engine turned off. Took my car into the repair shop and they looked up the stored code and it was P0301 cylinder #1 misfire detected and P0316 misfire detected on start up first 1,000 revolutions. Car seemed ok, so took it back. Happened again, 2x, check engine light on, off, then on again when I brought it back in. Same codes again. Mechanic said coolant low, removed cylinder #1 spark plug and sent camera into cylinder, found coolant leaking into cylinder. They said I need an entirely new engine, as this has been occurring a LOT with these EcoBoost vehicles. Ford had an open recall but only acknowledged a small amount of vehicles, mine not one of them, and there is currently a lawsuit against Ford because this has been happening to so many people. We are getting nowhere with Ford, they won't acknowledge the issue on the EcoBoost and now we have to come up with nearly $10k to replace an entire engine when the car isn't even worth $8k. PLEASE LOOK INTO THIS! Some people are having this issue at 50K Miles!!! This is not ok!!

Power Train
Filed Aug 29, 202565,000 milesMO

The contact owns a 2019 Ford Escape. The contact stated that while his girlfriend was driving 55 MPH, the vehicle began to hesitate and shudder, prompting her to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter and transmission. The contact was informed that the torque converter and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.

Power Train
Filed Aug 28, 202598,117 milesGA

The contact owns a 2019 Ford Escape. The contact stated while driving 45 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The check engine warning light was illuminated, and the contact received a power train malfunction notification through the Mobile App. The vehicle was able to restart but failed to respond while depressing the accelerator pedal. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The dealer determined that the transmission needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was difficult to start but was started after several attempts. The vehicle was taken to Loganville Ford (3460 US-78, Loganville, GA 30052); where it was diagnosed and determined that the cam seals, the crankshaft sensor and harness, and the timing components needed to be replaced. The vehicle was not repaired. The contact stated that the engine was previously replaced in 2021, and the fuel pump was replaced in 2023 due to the stalling failure. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,117.

Engine
Filed Aug 24, 2025NJ

The Ford dealer just advised that I need an entire new engine at a cost of $10,000 for a crack in the block, causing coolant to leak into cylinder three, potentially causing critical failure and danger while driving the vehicle. This is a known defect in this motor, which the manufacturer/Ford refuses to address.

Engine
Filed Aug 23, 2025CA

At 96800 upon start up there was a cloud of white smoke and a check engine light. It was taken to the local ford dealer for diagnosis. Code was P303 and P316 indicating a misfire. the car was found to have coolant intrusion in cylinder 3 and would need a long block replacement. reference used was TSB 22-2229. This type of engine failure is know to ford due to design of coolant channels between cylinders. This could have cause sudden engine failure while drive resulting in an accident and injury or engine fire due to insufficient cooling causing loss of property and/or injury.

Engine
Filed Aug 21, 2025PA

The vehicle is suffering from an engine failure. It has a check engine light DTC PO303 with a heavy misfire. This causes to engine to lose power at times preventing proper acceleration which could lead to an accident. Ford has a technical service bulletin [TSB 22-2229 ] that describes the failure and the required repair. The problem is a design issue, but Ford is not covering any out of warranty repairs.

Engine
Filed Aug 19, 2025WI

Leaked coolant into second cylinder caused engine failure. This is a known issue with this model. No prior warnings, check engine light came on as the engine lost power. Risk of total engine failure.

Engine
Filed Aug 18, 2025CA

Stop /Start button would kill the car would need a jump. Coolant leak in engine blew a gasket. Need a new engine. 54,000 moles on a 2019 Fors Escape

Engine
Filed Aug 15, 2025104,000 milesOH

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The contact believed that a fuel cleaner needed to be added to the fuel tank. The contact stated that the engine revved abnormally. While at a stoplight, the vehicle failed to drive forward and stalled. The contact stated that the axle and turbocharger had been repaired prior to the failure. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000.

Engine
Filed Aug 15, 2025VA

Coolant in cylinder causing overheating, misfiring of cylinder 3 and cracked engine block

Engine and Engine Cooling
Filed Aug 12, 202581,372 milesVA

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the spark plugs needed to be replaced and a tune up was necessary to fix the vehicle. The parts were replaced; however, four days later the check engine warning light was illuminated again. The vehicle was taken to the same dealer where it was diagnosed a second time and the contact was made aware of coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,372.

Engine
Filed Aug 11, 2025NY

Replaced engine blowing a lot of smoke out of the exhaust when starting engine and it didn't do that before the new remanufacured engine was installed.

Engine
Filed Aug 11, 2025IL

Coolant is leaking and causing the cylinders to misfire. The check engine light is illuminated. This problem has been confirmed by the service department at my local Ford dealership. The repair is to replace the short block with an updated part and estimated cost is $5000-6000. My 2019 Ford Escape has only 79,000 miles on it and has been well-maintained. This leakage will definitely put myself and others at risk when my vehicle breaks down. The check engine light appeared on Thursday, July 31st. I brought the car immediately to the dealership. Since I did not have a scheduled appointment, they did a quick diagnostic and reset to see if it would happen again. The check engine light came back on the next day. I brought it in for a service appointment today after returning from being out of town last week.

Engine
Filed Aug 11, 2025VA

There's currently a coolant intrusion issue with my 2019 Ford escape and I see that there was a recall on this for all Ford escapes from the years of 2017 through 2019 and I wanted to see if this will be covered for repairs

Engine and Engine Cooling
Filed Aug 6, 202595,800 milesIN

The contact’s daughter owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store, where it was diagnosed with ignition coil failure. The vehicle was then taken to the residence, where a family friend replaced the ignition coils; however, the check engine warning light was illuminated, and the message "Engine Fault - Coolant" was displayed while driving the following day. The vehicle was steered to the side of the road and was turned off. The vehicle was then taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,800.

Engine
Filed Aug 4, 2025OH

Coolant leak into the engine.

Engine and Engine Cooling
Filed Aug 4, 202575,000 milesOH

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was diagnosed with engine failure, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and offered to cover a portion of the cost of the repair. The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 75,000.

Fuel System, Gasoline
Filed Aug 1, 202563,000 milesVA

The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated, and the contact received an unknown notification through the Ford Mobile App. Upon inspecting the vehicle, the contact discovered that the high-pressure fuel pump was damaged. The contact replaced the high-pressure fuel pump and the cam shaft follower. The contact stated that two months after the repair, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel injectors and the high-pressure fuel pump had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact was provided a diagnostic test fee. The vehicle was not repaired. The contact related the failure to an unknown recall however, the year of the vehicle was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 63,000.

Engine
Filed Aug 1, 2025GA

Coolent intrusion int the motor - no notice given regarding a previous recall

Engine and Engine Cooling › Engine › Gasoline › Turbo/Supercharger
Filed Jul 30, 2025101,000 milesFL

The contact owns a 2019 Ford Escape. The contact stated that the vehicle experienced an abnormal rattling sound on cold starts and while idling. The vehicle was taken to Midas Service Center, where it was diagnosed that the engine turbo had failed and needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 101,000.

Engine
Filed Jul 30, 2025WI

White smoke coming out of exhaust smelled of antifreeze. Took to Ford dealer in Eagle River, Wisconsin: Dealer found coolant in #1 cylinder and wrote on receipt - headgasket block failure, recommend replacing engine. Service writer said this is due to a defect in engine block being a slit machined in block between cylinders by Ford. Dealer quote for engine replacement was $9500.

Engine
Filed Jul 29, 2025MO

2019 Ford escape titanium with 62000 miles.check engine light came on once and went off- took to dealer and was told the coolant was going into engine. Had an extended warranty to 75000 miles because of issue I had when car was brand new-brake release switch. Now I am told that warranty expired last year even though there is not 75000 on it yet. They are telling me I need a 8700 dollar new engine. I am [XXX] and this car is like new. Please help! I bought this brand new and only put about 10000 a year on it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine
Filed Jul 28, 2025CA

The vehicle's engine shutdown while driving on the highway, forcing me to pull to shoulder in traffic. We had it towed to Ford and were advised that the engine was blown due to coolant intrusion into the cylinders. We're told the engine is totaled and they quoted us almost $15,000 USD for the repairs. There is a know recall notice for this exact issue, however we were told it only covers up 85,000 miles and our vehicle has 94,000 miles. We had brought it to a Ford dealership for an oil change 6 months prior and they didn't say anything about it. The dealership/manufacturer refuses any accountability, and offered us $1,500 loyalty discount if we purchased a new Ford vehicle from them. The SUV was in like new condition prior the engine failure (ie. no damage).

Engine
Filed Jul 24, 2025OH

The night prior to my car breaking down I Did notice the car began to lose horsepower to move just a little bit not to much to worry about than the check engine light did appear on dash that night. Code popped up for misfire in cylinder 1. SO changed the spark plugs and light went off , next day light was on and smoke began coming out of the tailpipe.

Engine
Filed Jul 23, 2025TX

Coolant intrusion issue caused by a defect from Ford. They are refusing to fix the issue.

Engine
Filed Jul 21, 2025LA

My Ford Escape was driving as usual, but as I was traveling on a down ramp in a left turning lane, the engine overheated abruptly and serious audible and visual alerts appeared on the screen. I was in heavy traffic and was forced to pull over quickly into the right turning lane. This could have easily caused an accident because all of a sudden, the Escape started stalling and would hardly move. It was terrifying, and I was barely able to maneuver it into a nearby parking lot. That night, it was towed to a Ford dealership that inspected it and now says that I need a new engine because the engine block is cracked.

Engine
Filed Jul 21, 2025MO

Car has been experiencing the misfire in cylinder four. This is a known cause in the 1.5 L escapes. This is a 2.0 but it has the same issues not fair that they fixed 1.5 L and not the 2.0 causes a misfire due to coolant leaking into the cylinder burning coolant and then causing the motor to overheat. When that happens, you can be going on the highway and have an abrupt warning that causes the vehicle to drop to 20 mph without notice causing extreme safety concerns for just not the driver but anyone around especially on highways.

Engine
Filed Jul 19, 2025MO

After turning the car on, the car started to shake for a couple minutes, the engine light came on after a few minutes of the car doing that. Took it to get it scanned and the code given was P0302 and P0304. Took the car to a ford dealership and after almost a week it was diagnosed with coolant intrusion into the cylinders and needed it a new engine. Since the coolant was leaking it also damaged the power steering system due to rust and an electronic power steering gear was also needed since it was giving intermittent failure and was very hard to turn the car. Ford is not owning anything and it is clearly an engine poor design by ford. It is happening to thousands of owner that have that engine.

Engine and Engine Cooling
Filed Jul 17, 202574,636 milesDC

The contact owns a 2019 Ford Escape. The contact stated while driving 15 MPH, the vehicle started to overheat and lost motive power. A message stating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The temperature gauge increased to hot(H). The contact was able to pull to the side of the road and turned on the hazard lights. The local dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 74,636.

Engine
Filed Jul 16, 2025OR

My engine had a coolant leak a few years ago (2021) and needed a complete engine replacement since the car would no longer run. Since it was under warranty then it was replaced. However, the engine once again has had a major issue with the engine bearing and needs another full replacement and will no longer run. Many people are struggling with needing to get full engine replacements on Ford Escapes. There are Ford retailers keeping stocks of Ford Escape engines in preparation for these engine replacements, but Ford has refused to offer any assistance for this known issue. Requiring a 2nd full engine replacement at the value of the car itself is absurd. I received a warning message on my car, but when I took it in to have the issue assessed - it was notified as a minor gas cap issue.

Engine
Filed Jul 16, 2025OH

Consumers claim the engines in their Ford vehicles overheat due to an internal coolant / antifreeze leak that allows coolant to enter into the cylinders of the engine. In many cases, the defect is alleged to have caused total engine failure and to require replacement of the engine block.

Engine
Filed Jul 16, 2025SC

The car had a rough idle (only for the first few minutes) for one day before the engine light came on. The car was taken to the dealership on the third day (less than 20mi of driving between the light coming on and the car being inspected). According to their scans, my 2.0L engine is experiencing water (coolant) intrusion into the clyinders (after only 5 years of service). The Ford technician said it is TSB 22-2229 (a known issue since 2019 TSB 19-2172). There are currently no NHTSA Customer Satisfaction Programs or recalls for this TSB, which is astonishing, as there is one for the 1.5L engine made in the same plant AND Ford completely redesigned the engine because they know it is so bad. The fix is to completely replace the engine ($10,000-$15,000). The danger is that the manufacturer knew there was risk of water intrusion, which can crack the block…this could leave the vehicle in a dangerous situation if driving at highway speeds or in heavy traffic.

Engine and Engine Cooling
Filed Jul 11, 202598,837 milesTN

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that while the vehicle was being repaired under recall, the contact was informed that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 98,837.

Power Train
Filed Jul 9, 2025PA

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was turned off and parked, the vehicle started rolling across the parking lot. There were no warning lights illuminated. The contact stated that several employees in the parking lot noticed the vehicle rolling away and were able to enter the vehicle and stopped the vehicle. The vehicle was taken to the local dealer, who confirmed there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

Engine and Engine Cooling
Filed Jul 9, 2025102,000 milesIN

The contact owns a 2019 Ford Escape. The contact stated while driving 3 MPH, the vehicle started to sputter. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was made aware of an undisclosed recall. The mechanic determined that the short block needed to be replaced and there was coolant intrusion into the engine. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was a misfire and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

Engine and Engine Cooling
Filed Jul 8, 202552,000 milesNV

The contact owns a 2019 Ford Escape. The contact stated that while his wife was driving at unknown speeds, the vehicle started sputtering. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was taken to an independent mechanic who determined that there was coolant leaking into the cylinders and there was a blown head gasket. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no warranty coverage on the vehicle. The failure mileage was approximately 52,000.

Fuel System, Gasoline › Storage › Evaporative Emissions › Canister
Filed Jul 8, 2025145,000 milesFL

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal humming sound coming from the passenger’s side rear of the vehicle. There was no warning light illuminated; however, a message to turn off and restart the vehicle was displayed. The vehicle was driven to the residence. The vehicle was started; however, the steering wheel was locked. The message to turn off and restart was displayed again. The vehicle was taken to an independent mechanic where it was diagnosed with a failed purge valve. The contact was informed that the purge valve needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 145,000.

Power Train
Filed Jul 8, 2025TX

Transmission failed. Since the transmission failed, I was stuck at an intersection and could not move forward for several moments. The transmission was inspected and repaired by Aamco transmission services. There were no warnings. The car had been driven only 38,633 miles. Ford will not reimburse for the repairs, but is aware the repairs were completed.

Wheels
Filed Jul 7, 2025OH

Bought 4 new tires from Costco Dec 2023. June 2024 tire rotation showed 5/32 and 6/32. after only 7K miles. Brought tires back to Costco and was told I had to wait to make a warranty claim until they are 2/32! This is forcing me to literally put my family's lives at risk. Finally in June 2025, after ONLY 17,312 miles driven the tires were at 3/32. Filed a warranty claim. Costco did the best they could, but in the end, I now have to buy new tires. I did receive ~$600 for the warranty claim but now have to spend another $432 PLUS an alignment. Total cost for now is $900 + $400 +200 (alignment). Not sure how other people view this, but I think I was completely ripped off. $1500 for new tires? REALLY? Tech stated that Bridgestone knows/knew these tires are/were problematic yet did nothing. These tires NEED TO BE RECALLED, the company investigated for deliberately putting peoples' lives at risk.

Power Train
Filed Jul 7, 2025VA

I am reporting a serious transmission failure in my 2019 Ford Escape SEL with only 86,000 miles. The vehicle began exhibiting signs of transmission malfunction, including whining noises and delayed acceleration. Upon inspection, the mechanic found metal shavings in the transmission fluid and reported that the front pump had completely failed. This issue aligns with the widespread problems detailed in the [XXX] et al. v. Ford Motor Company class action lawsuit concerning premature transmission failures in Ford vehicles. The estimated cost to repair my vehicle is nearly $8,700, which is unreasonable for a vehicle with such relatively low mileage. I am concerned about the safety implications of this failure, especially if the vehicle had lost power while driving. I believe this issue is part of a broader, known defect and should be investigated further. I have documentation to support my case and am happy to provide repair estimates or service records upon request. I reside in Virginia and would like this complaint to be recorded as part of your investigation into transmission-related issues on 2019 Ford Escapes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown or Other
Filed Jul 3, 2025NY

Backup camera will stay on for a short time after switching from R to D. It will switch while driving down the road. Also the lighting continues to switch light to dark while driving during the day.

Engine
Filed Jul 2, 2025TX

The number 2 cylinder is cracked allowing coolant to leak into the combustion side of the engine. my dealer is asking for $15,000 to replace the engine.

Engine
Filed Jul 2, 202556,000 milesKS

The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that there was coolant leaking into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12: (GTDI Engine – Short Block Replacement After Coolant Intrusion); however, the VIN was not included in program. The manufacturer was notified of the issue and informed the contact that the VIN was not included in the program and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

Engine
Filed Jul 2, 2025MA

The coolant kept getting low. I brought it to the Ford dealership I bought it less than a year ago. They ran some tests and said the coolant is leaking and the engine needs to be replaced. I'm waiting for them to hear back from Ford to see if it's under the extended warranty.

Engine
Filed Jul 1, 2025IN

Last year my vehicle has a recall for the Ecoboost. Ford in Boonville, IN. replaced engine. I am again having a foggy windshield, sweet smell, dizziness, and I can taste the coolant. I sent email to Ford motor company but haven't received a response yet. I left a message for the service department at dealership as well. I'm waiting for someone to get back to me. It's my understanding that if the same problem returns or is related to the recall it will have to be fixed.

Engine
Filed Jul 1, 2025OH

The failed component is the coolant leaking into cyl 4 TSB 22-2229 which has been a problem with this model in the 1.5 L turbo before. This model is the 2.0L turbo but having the same problem. According to the dealership, "This is the entire process need to either rebuild or replace the vehicle's engine. This is a process needed when the vehicle's engine is in need of serious repair." Reasoning according to the dealer: "Without replacing or rebuilding a damaged engine, the car will not be able to function and will be left useless." This car has only 46,391 miles on it for 2019 and has been meticulously taken care of since it's purchase in Aug 2021 as a used vehicle from the dealership. After an oil change was completed on the vehicle at 46,300 miles, the check engine light came on and the vehicle was taken into the dealership for it to be assessed. That's when it was found to be cyl 4 that was the problem.

Engine
Filed Jul 1, 2025DE

On or about June 1, 2025, the vehicle began losing coolant without a visible leak. Took the vehicle to dealer for a diagnosis. Dealer claimed than a coolant hose was bad and required an $1100 repair. I reported to the dealer the low coolant, water in the oil and white smoke at start up but they dismissed the complaint. Stated they would need the $1100 repair done before any other diagnosis could completed. July 1, 2025, after consulting Ford corporate directly, they are "looking" into my concern. No offer of repairs, at all.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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