My 2018 Ford escape has the 1.5 liter ecoboost engine which is well documented to have a coolant intrusion issue into the cylinders resulting in the vehicle needing a new engine. The check engine light came on last week and started to run roughly. I brought the vehicle to my local Ford dealership in Belleview Fl today 11/03/25. I payed for a diagnostic test which found 2 codes po302 and po316 and found coolant in cylinder #2. The result: will need to replace engine. My vehicle has 144k miles and therefore the original manufactured warranty has expired. Ford quoted me approximately $14,000 for a new engine/labor.
2018 Ford Escape complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
They KNOW the headgasket will eventually bust and they don’t tell you, it needs to be recalled because now I don’t have a vehicle when it was built to blow. The headgasket doesn’t have enough space or something and it causes coolant leaks, they have a whole procedure on replacing it because they know they messed up but only if you’re less than 84k miles!
Have had to have many sparks plug replaced, coolant needs replaced frequently, hesitating, hard start, blue smoke from exhaust, chugging, stalling, check engine light on. Two different mechanics have told me that coolant is leaking into cylinders causing engine failure. I purchased this vehicle new, and only owner. Have had to have transmission replaced as well. Costs estimate about 10k to replace motor. This has been happening since 100k miles.
Experience misfire + engine issues that resulted in white smoke coming out from my exhaust. When brining it into the shop it is apparently a common known issue with Ford Escapes from 2017-2019 where coolant leaks into the motor from a while in the short block. The short block requires $9000 to be replaced. When doing my research Ford released a customer survey back in 2022 that I did not receive where they acknowledged the issue and offered to replace. But since I did not receive this letter I did not get the opportunity to and now am out a car that I still owe money on. Why is this not legally required to be a recall?
Engine light came on. It came up as misfire cylinder 3 needing spark plugs/Ignition coil so I made an appointment to get that fixed. On my way to my appointment today, the “engine overheating stop vehicle” warning came on. Turns out this is the known coolant intrusion into the engine block problem that has caused the engine to crack and now needs replaced. Called Ford customer service and just like what they are telling everyone else, there is nothing they can do to help. Yes it’s a known problem by Ford but they will not fix it because my car does not meet mileage criteria. It has 130,000 miles.
My motor had to be replaced due to coolant intrusion. Now my transmission has to be replaced as well. It was definitely faulty. I have letters from the Ford dealership that worked on my car and put the new motor in. It was caused by coolant intrusion.
I bought a 2018 Ford escape with the 1.5 eco boost. The car only has 74280 miles on it, and the engine coolant was low. I filled it up, and had my daughter drive the car to her home, and asked her to check it. It was just a little lower than I filled it, so she was going to monitor the level. On her way to a friends the warning for, "High engine temperature" (not the exact message) came on. She pulled it over to the side of the road, and I had her tow the vehicle to her friends house. Now it appears there is an issue with the water pump, and the engine not holding a vacuum in the cooling system. I researched this issue on line, and found Ford has an issue with this particular year due to the engine cooling system design between the cylinders. She is NOT able to afford a new engine. This is with out a doubt a FORD recall issue. What can I do to get this covered by FORD? Thanks for your help. [XXX] [XXX] I do not have the towing receipt, but can get it from my daughter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have had to replace one or both headlights about every 14 months. The date below represents the latest time this has happened.
To whom it may concern, I am writing to express my deep frustration regarding a serious issue with my Ford vehicle. My vehicle recently displayed code P0302 – Misfire Cylinder 2, which has been diagnosed as coolant intrusion into the cylinder. The recommended repair is a replacement long block, along with new hardware and seals. This is a known issue with certain Ford engines — one that Ford previously covered under warranty or service campaigns prior to 2023. My vehicle has fewer than 60,000 miles, yet it has suffered a major engine failure clearly tied to a manufacturing defect. Ford and even U.S. government agencies are aware of this widespread issue. Unfortunately, Ford is now refusing to take responsibility for a defect they have long known about. It’s extremely disappointing to see such disregard for loyal customers. This experience has completely eroded my trust in Ford. It’s clear why so many Americans are turning to foreign manufacturers — companies that take accountability and fix known problems instead of ignoring them. I will never purchase a Ford again, and I will be sharing my experience so that others are aware of how these issues are being handled.
Our 2018 ford escape was experiencing rough idle with no indicator light. Left work one day and the engine light came on. I took it to a local shop they read the computer and said that we had low coolant levels and that we have coolant intrusion into cylinders and needed a new short block. This is a well known defect in these motors.This poses a great safety risk to the automobile as the engine can seize going down the road making the automobile totally inoperable. The 2018 escape was taken to the ford dealer, the dealership applied for financial assistance with the repair and we were denied by Ford. The escape had 63,500 miles at the time of failure. We paid for repair out of our pockets. It cost us 5,272.01. This is a huge expense for us considering so few miles on the motor. This Escape is out of warranty, but this is a defect and should be recalled.
My understanding is that ford knew about flaws in there 1.5 and 2.0 economist engines. I am experiencing the problems that have been experienced from the 2018 ford escape.
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving approximately 40 MPH, the engine overheated and the vehicle stalled. The driver was able to pull over to the side of the road. The vehicle was restarted, but was undrivable. The vehicle had been taken to the dealer, where it was determined that coolant intrusion in cylinder #2 had caused engine damage. The dealer determined that the engine needed to be replaced, and the contact was informed that the failure had occurred due to a factory defect. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Number: 22-2322. The manufacturer was notified of the failure and informed the contact that no assistance would be provided because the vehicle was not covered under warranty or recall. The failure mileage was approximately 116,000.
Coolant intrusion due to faulty manufactured engine. Which they are well aware of and won’t do anything to help fix an issue that many people are dealing with. Getting quoted over $12000 to for a new engine.
The small block of my engine needs to be replaced. Ford has told me that it is a known problem and that is why they extended the powertrain warranty to 85,000 miles because of it. My car has 125,000 miles on it so I was told they can’t do anything. I don’t understand why, if this is a KNOWN problem with this car, why I should have to pay for it because I took good care of it so it didn’t happen until 125,000 miles. This should be a recall. I have an incident claim at ford because of this. I spent $4000 already trying to fix it before finding out it was the small block the whole time and it’s going to cost $78000.
I drive a 2018 Ford Escape with only 73,000 miles. Engine misfiring upon startup and check engine light caused me to immediately take my car to the mechanic. They diagnosed my vehicle with a coolant leak into cylinder 3 in my engine and a crack in the engine head. This is a known issue in my year/make/model which has affected enough consumers that it is pending class action lawsuit. If I continue to drive my car in the state it is in, without spending 7-8k repairing this issue, it is likely to be a hazard to myself and any drivers around should my engine overheat and sustain greater damage while on the road.
The engine is leaking coolant into cylinder 2. Ford dealership on October 1, 2025, confirmed this and has recommended a long block engine replacement due to warping of internal engine parts. No overheating of engine as of yet. Engine warning lamp did illuminated once indicating an engine misfire per code reader. Warning lamp was a few months before dealership diagnosed the problem as a bad engine. Vehicle has 97,048 miles and has been very well taken care of with records showing all routine scheduled maintenance.
Early May 2025 the check engine light came on. Had towed to my mechanic 95 miles away (I live remotely), they changed the spark plugs. Within one week the check engine light came on a, took to a local garage (inside the national park where my residence is) and they chaned the spark plugs again. The nect week I heard my coolant system making noises (it never made this before), checked and refilled fluids, but it continued and tye check engine light came on again. Had it towed to my mechanic again. They advised me the headgasget blew and the coolant system went with it. Had to pay to have it towed to my home.
2018 Ford Escape. Purchased in 2021with 31,000 miles. vehicle has been maintained in compliance with all Ford standards. at 62,000 miles engine light came on, car slowed to less than 8 miles an hour almost immediately. Was told computer went into some type of safety mode. took to a Ford dealership was told that there was a coolant intrusion into cyl 2 . I was told by the technician that this was a somewhat common issue in these vehicles due to poor engine design. Entire engine would need to be replaced for $13K. Obviously, the safety issue is the car automatically going into a safety mode. If I had been on a highway the immediate stall could have caused a major accident. Thankfully i was on a low travelled road. Researching these issue it looks like there are thousands of buyers with the same problems happening within months of purchase to years, time and mileage doesn't seem to matter. There are tens of thousands of these vehicles still on the road like a ticking timebomb
Coolant intrusion due to bad engine built. I was driving and the car stated it was overheating. Had to hurry and pull over on a highway with my children in the car. Started smelling like something was burning. I had just had a full work up on my car in July. No warning lights on my vehicle. It’s currently at a ford dealership and they will not cover the costs for a new engine which is needed.
Coolant leak into the engine causing engine failure. This is a known problem with the 1.5 turbo engine in this model vehicle. Automobile is now undriveable and entire engine must be replaced.
Ford Recall 21N12 – Coolant Intrusion Issue Affected Vehicles: Ford Escape (2017–2019) built between 9/17/15 – 4/9/19 Ford Fusion (2017) built between 10/1/15 – 10/16/15 Ford Fusion (2017–2019) built between 10/6/15 – 6/10/19 Issue: Coolant intrusion into the engine cylinders, causing engine misfires. I am writing regarding my 2018 Ford Escape, which falls within the production window affected by recall 21N12. My vehicle is in excellent condition with low mileage (87,050 miles). In August, I experienced a noticeable engine shutter and took the vehicle to an authorized Ford dealer. After inspection, the dealer confirmed that the engine was affected by the known coolant intrusion issue and that the solution required a complete engine block replacement — quoted at $11,000. Unfortunately, I was informed that my vehicle falls just outside Ford’s extended warranty coverage (7 years or 84,000 miles) for this issue. I find this extremely disappointing, as this is a known manufacturing defect that affects a broad range of vehicles, and Ford has chosen to draw an arbitrary line, rather than taking full responsibility for all impacted vehicles. I contacted Ford’s customer service and complaint department both by phone and in writing. Despite my explanation and supporting documentation, Ford refused to offer any assistance or goodwill resolution, citing only that I was beyond the mileage and time limits. It is extremely frustrating that my vehicle — well within the affected build range a
Check-engine light came on, error code showed misfire on cylinder 2. A couple months later, high engine temperature warning came on. Took it to a mechanic and said the coolant was completely empty, and there were over 1500 hydrocarbons in the cooling system. A full engine replacement is the only true fix due to a defect in the engine itself. Mechanic stated they had seen a few of these in the past, and pointed to Bulletin # 22-2322, which discusses the coolant issue.
The exhaust started emitting white smoke with an off smell upon cranking. We took it to a mechanic, and it is likely it is coolant intrusion into the engine block. The burning coolant is likely causing the white smoke. The check engine light has not come on even after the white smoke started. So, far there doesn't appear to be a safety issue, and coolant level is checked periodically. No person or entity has inspected the vehicle other than the mechanic. The concern is that coolant intrusion is not normal, and the coolant level will always be dropping. I don't believe this issue is conducive to long-term operation of the vehicle.
The car was serviced in 8/2022 after warning light came on leaving wife stranded while on nursing call. Towed to Ford dealership. Changed spark plugs @ 40,000 miles. Same issue repaired at local shop in 5/2025 @ 86,000 miles. Same issue @ 92,000 miles 9/2025. Diagnosed by Ford dealer to be coolant intrusion. Ford refuses to correct. This engine has known defects and has stopped in traffic which is a possible safety hazard.
Check engine light came on and started running rough and shaking at times. Took to dealership who found P0302 code. They performed a number of tests and eventually used a boroscope to inspect Cylinder 2 and found severe coolant intrusion. They advised engine replacement…for over $11,000. I see this is a common problem for Ford Escapes.
Engine failing due to coolant intrusion. I never received a recall notice. I was unaware of the possible issue. Ford refused to complete the repair as I missed the mileage deadline. I was unable to take advantage of the repair.
Coolant leak caused car to overheat and engine failure
I started to lease the car Aug 18 2025 that day before even leaving the maintenance guy was like oh yeah let me go ahead and clear that light off for you check engine light said it was fixed . I never thought too much of it since it is my first time leasing a car . I drove it three times and on the very next time I turned it off ran in side some where and came out and it acted like it didn't want to start I finally got it started I went home over the next couple of days it just started to get worse and worse I took it to O'Reilly's and had them to look it up the first time they said ma'am there's no check engine light on I left aggravated I didnt no what wad going on wnd why it hadn't popped up well the next day it popped up finally I took it back in the printed me a paper stating it was misfiring bad and it was cylinders 1 and 3 so I went to the dealership where I got it from the said come back in like a week they were busy so I waited a week and they supposebly fixed well the very next day it started up again same thing misfiring went to O'Reilly they said the same thing misfiring in the cylinders . So I went back again told them it was doing again and it was rough idling and he says to bring it back the next week we'll it broke down before I took it back in the morning it broke down I left my house and went down to go Mart when I got back in the car and started it a little thing popped up on the dash said high engine temp shut down safely .. at the time I thought was over
I have a blown head gasket. Ford is willing to do nothing, and this is a known issue with this engine.
We were at a stop on a over crossing, and all of a sudden, the car engine started racing loudly and , even with foot on the brake, hard, it surged forward twice and hit the vehicle in front of us and caused that vehicle to hit the vehicle in front of him.My husband tried to shift gear to park or neutral, but shift was stuck. My husband then turned off the car. The hits damaged our radiator and other components. It is now at the body shop and since, our insurance company deemed, we were at fault, we will be paying a deductible and insurance is taking care of driver #2 who sustained soft flesh injury. We are very uneasy about driving this car again after what happen. So far the body shop has not identified the problem. After looking this issue online, I found, that some 2018 ford escapes have problems with the ETB. I just want to bring this to your attention.
Earlier this year the check engine light came on in my Escape. My mechanic informed me that a sensor detected a coolant leak in a cylinder head. They replaced the sensor and addressed other issues with the specific cylinder. Three months later, the check engine light came on for the same issue. This time my mechanic replaced the cylinder gasket head. Ten days later, the light came on again. Now my mechanic is replacing my engine. Although I have a 2 liter engine, Ford had a campaign to replace the engines on the 1.5 liter engine [XXX] ) and have a service bulletin (22-2229) for multiple vehicles with the same issue. I know I'm past the end date of my warranty but ultimately paying out $9k to replace an engine on a decently maintained vehicle at 37k miles seems in appropriate. This issue ultimately causes engine failure. I'm one of many that tried to address the issue immediately, but how many people cannot or do not take their vehicle in on time and experience an engine failure while driving? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driver rear-ended another car, the airbags did not deploy. The cars passenger front was damaged, the front end frame was bent, and the car is deemed totaled. Driver hit steering wheel.
Engine failure due to coolant intrusion design defect that Ford DID NOT pay for it. Even though, since Match 1, 2025, there have been over 320 complaints regarding this issue. NHTSA should communicate to Ford, these vehicles should be recalled!
I have a 2018 Ford Escape 1.5L EcoBoost purchased on 2/2/18. On 9/17/25, after starting the car I noticed that it idled very rough when I put it in gear, but drove fine afterward. This behavior continued to happen over the next week when I also noticed strong smelling white exhaust/smoke coming from the car while I was still in the garage. On 9/23/25 the Service Engine Soon light came on shortly after I started driving. I took the car in for diagnostic testing to my Ford dealer on 9/25/25 and the coolant intrusion issue was identified with codes P0302 and P0316. Because I will not be replacing the engine long block (quoted at $10,570 + tax)--the car is past even the Ford extended warranty of 7yr/84,000mi with 85,721 miles when diagnosed--I was told I need to watch the coolant, that I can drive the car, but that the engine will eventually burn out. I was referred to TSB 22-2322 to read more about the problem, but no fix was offered. With no resolution, this Escape is a timebomb that will eventually experience total engine failure and/or engine fire.
There is coolant intrusion that is a known issue with this model. Coolant is leaking into cylinder 1, which has damaged the engine.
I’ve seen others report on the same issues and hopefully this brings something up for a recall. At first it was a misfire in the engine, and oil getting into the spark plugs. Then coolant leaking. Then overheating. I looked into the codes and took it into the shop and it’s going to cost me 8-12,000 to fix due to the same issue that other people all seem to be having.
Coolant intrusion, damaged engine
Check engine light came on and car started to shake. Took to Ford dealership and they said the coolant leaked into the engine. If I was driving, something bad could've happened.
I am at 123,000 miles, older driver that primarily drives around town. I have been having issues with the transmission lagging, I had the transmission serviced but the problem persists. The transmission shop tried to reset the transmission, however it will not reset. It was diagnosed with an issue with the 3rd/5th gears (related), and suspected to have an issue with the gears plate. Far too few miles to have this happening.
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe. The vehicle was taken to Christian Brothers Automotive, where it was inspected, and the contact was informed that the vehicle was experiencing excessive oil consumption and the coolant level was abnormally low. The mechanic referred the contact to the dealer for assistance. Additionally, the contact stated that the message "Power Train Malfunction" was displayed. The vehicle was taken to the dealer to be diagnosed, but the vehicle was not diagnosed or repaired. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the Customer Satisfaction Program. The failure mileage was approximately 80,188.
Known issue with coolant system. Car is overheating and caused a problem with my engine block. It is a known issue with these vehicles. Ford did a customer satisfaction program (21N12) to fix it for free but only up to 7 years or so many miles. The problem is that I wasn't made aware that this could ever possibly be an issue so how was I supposed to get it fixed with no knowledge of the problem. Now I'm having to pay out of pocket to get it fixed because of Ford's poor design and lack of care for their shoddy product. Fixing this issue will cost thousands, not to mention having to miss work because my car overheated. Which could possibly end up getting me fired. Ford needs to be held accountable for selling poorly made product and not even helping when it falters. My family and I have purchased Ford vehicles for decades but this will probably be the last of that tradition if they can't even be responsible for their own mistakes.
FORD DESIGN FLAW IN 1.5 ECOBOOST ENGINE IN A 2018 ESCAPE WITH 91K MILES CAUSING WATER INTRUSION INTO CYLINDER WHICH CAUSES ENGINE TO RUN DANGEROUSLY BAD. FORD KNEW OF DESIGN FLAW BUT NEGLECTED ISSUE RECALL BUT DID ISSUE CSP 21N12 FORD WILL NOT ASSIST BECAUSE OF ENDING PROGRAM IN LATE 2022.
So this morning as soon as I started my 2018 Ford escape up and instantly temp gauge went to hot and threw up a sign stating high temp. Safely stop . I turned it off . And I started googling what was happening and upon doing some searching I started seeing multiple people complaining about the same things that I have going on as well with their 2018 Ford escape having the same problem with their spark plugs and coil packs also they said that they have misfiring in certain cylinders which mine have been in 1 and 3 some of theirs were 2 and 3 also read that the coolant system could be faulty and leaking ( which makes sense on after the car was turned off from driving the night before I heard bubbling sounds and what sounded like a faucet leaking water ) and the leaking could be making it go into where the spark plugs go into . And it could damage the engine. Also I had white smoke that came out of the tail pipe two or three times and it also spoke about the coolant making it's way to the head gasket possibly and all these that I've have read online are just like what ive have been having problems with and identical for the last week or two.and there are quite a bit of people on the Internet complaining these same events going on and no body has found and or not reported of finding any solutions to the problems .
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that there was coolant intrusion into the cylinders. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 65,000.
Sudden loss of compression on a cylinder lead to loss of all power and engine failure on the highway. A Google search reported this as a known issue with the 1.5L turbos in the 2017-2019 model year Escapes. I took my car in to the Ford dealership and was instructed to open a claim with Ford Corporate and to request financial assistance for an engine replacement. Ford is very well aware of this issue where the engines suddenly pull all the coolant into the engine and cause engine failure. Ford has been offering financial assistance to replace these engines apparently trying to avoid a recall. At the local Ford dealership, this is such a known issue that they are keeping a long block and short block in stock at all times.
I was crossing the road and the suv just stopped. I’m stuck in the middle of a busy road. Luckily I had help to get the car across. The SUV would not start up again.
Coolant leaking into engine. Check engine light on. Codes p0302, p0316, u0140. I was told by the ford dealership that ran codes that the only correction for the issue is a full long block replacement.
My 2018 Ford Escape 1.5L Ecoboost experience rough starts for about a week. Then on the highway the engine temperature gage shot all the way to hot, the check engine light began flashing, and the vehicle started rumbling. We parked and had the vehicle towed. The mechanic diagnosed the problem as coolant intrusion into the cylinder. It has cracked the engine block. This issue is known to be a problem by Ford. The dealership mechanic knew what the problem just from the make, model, and year. Ford released a letter to all dealerships to attempt a computer repair in 2022, apparently to buy time as they knew there were going to be issues as these vehicles aged. The letter suggests that Ford and the Dealers are to contact anyone who purchased these vehicles. We were not contacted. We have contacted Ford and their customer service representatives say that Ford has a Customer Satisfaction Program, 21N12, in place to fix these vehicles, but it "is not attached to our VIN" and there is nothing they can do. When you ask for a supervisor, they call from a Toll Free Number after 8:00pm and tell you the same thing. "That program isn't attached to your VIN" and there is nothing they can do about it.
While accelerating onto a 70 mph highway via an on-ramp, my vehicle suddenly began to misfire severely, resulting in a dramatic loss of power. It was unable to climb the incline. I immediately activated the emergency flashers, but vehicles approaching from behind at highway speeds were forced to brake abruptly and swerve to avoid a collision. Fortunately, I was able to safely exit via the next off-ramp. During the misfire, the check engine light began flashing on the dashboard. A few months prior, a warning light appeared at startup. Diagnostic code P0302 indicated a misfire in Cylinder 2 during the first 1,000 revolutions. The recommended fix was to replace the spark plugs and ignition coils. I had all spark plugs replaced, and the plug in Cylinder 2 was notably fouled. I also topped off the coolant at that time. Approximately a month later, I checked the coolant again and found it nearly depleted. I refilled it, but there were no visible signs of leakage—no smoke, and the oil appeared normal. Then came the highway incident. Afterward, a mechanic diagnosed a significant coolant leak into Cylinder 2 using a scope. A new $12k engine(w/labor) is required! Further research revealed this is a well-documented and chronic issue tied to a manufacturing defect in Ford’s 1.5L EcoBoost engines (and others). Numerous class action lawsuits have been filed, and Ford previously issued bulletin 21N12 for a one-time repair—now discontinued. Ford is fully aware of this defect. I am grateful t
Vehicle: 2018 Ford Escape SEL, 1.5L EcoBoost engine, purchased new from Town East Ford. Engine failure due to coolant intrusion — known Ford defect previously covered under Customer Satisfaction Program 21N12. on 06 Mar 2020, I had Customer Satisfaction Program 19B37 performed on my 2018 Ford Escape SEL (1.5L EcoBoost engine) as instructed by Ford. Despite that repair, on 19 August 2025 coolant leaked into my engine and caused the engine block to crack. Ford acknowledged this exact defect and issued Customer Satisfaction Program 21N12 to replace affected engines. However, that program expired in November 2022. When I contacted Ford corporate, I was told my repair would not be covered because the program has ended, despite the fact that the defect is the same and presents the same risks. This is not normal wear and tear. It is a latent defect that Ford has already documented. The issue can cause engine misfire, sudden stalling, loss of power, and increased fire risk due to coolant intrusion into the combustion chamber. This is a serious safety defect. My vehicle failed despite compliance with Ford’s earlier service program, and Ford is refusing coverage only on the basis of program expiration. Other owners have reported identical failures. Please note that I have attached the noticed from Ford and my service history up to this event. As the vehicle is still at the dealership, I have not attached the current service report, noting the coolant extrusion and cracked engine but I
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2018 Ford Escape → · Every Escape year → · How the figures are calculated →