2018 Ford Escape complaints

The contact owns a 2018 Ford Escape. The contact discovered that oil had splashed throughout the engine. The contact also stated that while at a complete stop white colored smoke was coming from underneath the hood. The contact initially took the vehicle to an independent mechanic where he was informed that the oil separator had cracked. The vehicle was then taken to a dealer who informed him that the valve cover and vacuum pump gaskets also needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving 20 MPH, the message to "Pull Over Immediately" was displayed. The contact stated that his wife pulled over to the shoulder of the road and turned off and restarted the vehicle and drove to an independent mechanic. The vehicle was diagnosed, and it was determined that the head gasket was blown. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 91,021.

Seatbelt on the passenger side did not stop me from hitting the dash board and the air bags did not deploy. Was rearend while waiting to get off an of ramp.

I own a 2018 Ford Escape. While starting up my car it started to shake, and I noticed the check engine warning light turned on. My car was taken to an independent mechanic where it was diagnosed that the ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. Upon start-up once again, the car started to shake, and the check engine warning light illuminated. I had to have it towed to the mechanics where it was diagnosed that cylinder #2 was misfiring, the head gasket leaked oil and coolant had leaked into the engine cylinder, and the engine needed to be replaced. I do not have $8-$12 thousand dollars lying around to replace the engine. I was advised to call the NHTSA Hotline. My car barely has 78,000 miles on it.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the engine sputtered. Additionally, there was white smoke coming from the tailpipe. The vehicle was taken to an independent mechanic, where the mechanic retrieved DTC code: P0303 (Engine Misfire - Cylinder #3). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact was able to pull over on the side of the road and became aware that there was no coolant in the coolant reservoir. The contact added coolant and waited until the engine had cooled down. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer and the contact was informed that cylinder #2 was misfiring and there was coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 94,000.

I have a 2018 Ford Escape with 71,500 miles. Within the last 6 weeks the engine had run rough a couple of times and check engine light had come on, my mechanic ran the code which was for misfiring, it stopped happening and the light went off though it turned on and off 1-2 more times over the next few weeks. On July 4th, while driving, I got a large warning that the engine was overheating and to pull to the side of the road. Thankfully I was in a place where I could safely do this though I was about 3 minutes from getting on a major highway and it was midday. To me this is a major safety issue as I could have at minimum been stranded anywhere at any time of day or night. I was able to get the car to my local mechanic a couple of days later and they confirmed that the coolant was almost gone and was leaking into cylinder 4 and that at least one of the codes from the engine light matched that listed on a Ford issued Technical Service Bulletin about the coolant issue. Since I can't afford to be stranded I have gotten a rental car and have not been driving it to take it to a Ford dealer yet. But based on research, this is a known issue and the TSB solution is to replace the short block and the head gasket which will cost me several thousand dollars since Ford will not cover saying it is out of warranty.

The contact owns a 2018 Ford Escape. The contact stated that upon start up, the vehicle started to shake, and the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon start up, the vehicle started to shake, and the check engine warning light illuminated. The contact then noticed that a cloud of white smoke came from the exhaust. The vehicle was then towed to the dealer where it was diagnosed that the head gasket leaked oil and coolant had leaked into the engine cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact stated that upon research, he noticed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall or the Customer Satisfaction Program: 21N12. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 50,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 40 MPH, the vehicle started shaking abnormally. The check engine warning light was illuminated. The vehicle was steered to the side of the road and shut off. The vehicle was able to restart after several attempts. The vehicle was taken to a dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 134,000.

My wife was stopping for gas, the car stopped running as she was pulling into the station. I had to have it towed to our dealer. She leaves for work at 4:30am and we are fortunate it didn’t happen on the road. I was told by the dealer that antifreeze had leaked into oil causing extensive damage to the engine. This is problem Ford has known about for years but refuses to accept responsibility for the issue. They said I would need to pay $8500 for the repairs while knowing it is their issue. I am in end stage renal failure and to not have a vehicle to get to the dialysis center or kidney doctor. I don’t think Ford understands how dangerous this situation is.

Coolant leak, Engine failure, available for inspection. Car could have caught fire, engine no longer able to perform. Confirmed by dealership. Inspected by mechanical garage and Ford dealership. First part of June 2023 check engine light came on, taken to garage for reading noticed coolant low. Garage replaced ignition coil. Engine light again came on took back to garage replaced spark plug. Engine light again came on, I then called Ford dealer and was informed of the problems coming in on 2.0 ecco boost engines. Took vehicle in and was informed of engine failure and new engine was installed.

I own a 2018 Ford Escape with a 1.5L EcoBoost engine. The vehicle was purchased new. It experienced catastrophic engine failure in June 2023 with 86,286 miles on the original engine. With very little warning, the car began running rough, the "Check Engine" light came on, it lost power and it began billowing white smoke. The vehicle was transported via flatbed to a Ford dealership. In accordance with TSB 22-2322, the shop performed diagnostic testing and found coolant intrusion in cylinder 2. My vehicle was one of three in their shop with "blown" engines just that day. This dealership is reported to have serviced between 400-500 vehicles with the same type of engine failure. My research into this issue has uncovered an alarming rate of EcoBoost failures and generated serious safety concerns. Specifically: - Coolant intrusion can cause engines to overheat, causing automobiles to catch fire. (potential deadly consequence) - Sudden loss of power/acceleration. Engine failures while in traffic are a hazard to the driver, passengers and adjacent motorists (again, with potentially deadly consequences) The Ford dealership informed me that vehicle owners with less than 84,000 miles are being offered short block replacement under an extended Ford Motor Co warranty. Furthermore, some Ford owners are being offered financial assistance for repair if they are considered "loyal." In my case, I was refused financial assistance. Despite its otherwise good condition, I am undecided on whether I

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started overheating with the high-engine temperature warning light illuminated. The contact was able to pull over and had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and the contact was informed that the head gasket and the water pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the warranty had expired and did not provide any additional assistance. The failure mileage was 82,000.

Ford is casting faulty engine blocks and is not being forced to own the repair costs associated with putting in new engines. It's a safety hazard. My vehicle overheated and would not do over 20mph in traffic.

My 2018 Ford Escape with 1.5L Turbo engine was diagnosed with coolant Intrusion into the cylinder bores. Wife states engine stalled out at busy intersection and was able to restart engine and barely get home. Next day engine would not even crank over. Towed vehicle to Ford dealership and it was diagnosed as coolant Intrusion into cylinder bores. Dealer says we need a new engine. The cost is $9400. Not even a year ago campaign 19B37 and 21N12 letter send to me but dealership said all was good. Well, it's not good and my wife could have been in a serious accident due to vehicle stalling out. I am getting the repairs done at an independent repair shop now but looking for some compensation for these repairs that Ford Motor Company has declined. How can you help me in this case?

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, he heard an abnormally loud sound coming from the engine compartment. While continuing to drive the vehicle, the sound dissipated, but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who determined inconclusively that the flexplate and torque converter needed to be replaced. The vehicle is repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,500. The contact is requesting reimbursement for repairs made to the vehicle.

With 53,000 miles, this vehicle was brought in 5/6/2021 to address recall 19B37 (reprogram powertrain control module due to coolant intrusion into the cylinder bores). The recall was performed at this time. At this time, this was my company car (leased by Cardinal Health and managed through Element Fleet). I purchased the vehicle in April of 2022. I never received any additional information from Ford regarding this recall or the issue with the coolant. My company confirmed they never received any further information about this issue either. With 96,000 miles, I began having issues with the vehicle on May of 2023. The engine ran "rough" and was louder than usual. The "Engine Fault Service Now" light then appeared, so I brought it to a local shop and they replaced the spark plugs. The vehicle ran somewhat better for a couple of days, but was still a little louder than usual. In early June of 2023, the "Engine Fault Service Now" light came on again. I brought it to NAPA auto parts to run a diagnostic test. Nothing came up, but they noticed the coolant was low, so we filled the coolant and scheduled an appt with Ford dealer. Less than a week later, the flashing engine light came on, so I stopped driving it and had it towed to the Ford Dealer. They diagnosed it as a coolant intrusion in cylinder 3 and said it needs a new short block engine. The repairs are approx $8,000 so they directed me to Ford and told me to reference Customer Satisfaction Program 21NI2. I was told that the li

Going south bound on interstate 81 in Winchester Va. The engine check light came on and the engine started to miss and lose power, and the engine was vibrating really bad. I was able to get the car to the side of the road and got the car to the dealer on 5/16/2023 where they checked it out. I was advised it needed a new engine. The electrode on spark plug 2 rusted off from the block as a result of a crack in block. They replaced the engine

We bought a 2018 Ford Escape 1.5 ecoboost. It was a one time owner. It had about 60,000 miles on it when we got it from a dealership in Montgomery AL. We drove the car for almost 2 months with no problems. All of a sudden out of no where it started leaking coolant. And taking it to the dealership it said it was running hot and popped up a message on the dash that said “high engine temperature drive safely”. The dealership replaced the engine under some kind of warranty with Ford, but I received my vehicle back unfixed. We have two young children and no vehicle to replace it. We are paying nearly 19,000 dollars for the car that we can not drive. $498 a month and $161 insurance a month. The prices to fix these Ford vehicles is outrages and money some people do not have. It is very unfair, and the Ford service departments know exactly what is going on with these vehicles. They are quick to diagnose the problem and they claim “the motors are garbage” so that tells me it a manufactured problem with the vehicles. So the people are supposed to struggle to pay for a vehicle that no longer works unless they find $6,000+ laying around. This needs to be fixed asap. You see all of these recalls on airbags and seat belts when this attempt to recall there’s certain ford vehicles have been going on for about 3-4 years and nothing has been done. It’s time for ford to stand up to their actions instead of continuing to put families out of vehicles. Some families depend on that ONE vehicle.

The contact owns a 2018 Ford Escape. The contact took the vehicle to an independent mechanic for service on the throttle body and was informed by the mechanic that there was white smoke coming from the exhaust. The contact was informed that the head gasket needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.

The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.

On Sunday, I was driving home from the store(about a 5 mile trip), I was less than 1/4 mile from home when engine temperature warning came up I immediately turned the engine off and coasted home in neutral. Lifted the hood and saw coolant was low. Filled reservoir. Monday morning was going to head to dealership about 2 miles away. Vehicle would not start and Engine Fault error came up. Vehicle started on 2nd try and drove to shop. After diagnosis today was Told coolant leaked into cylinders deed causing misfire and only fix was engine replacement at $7100. I bought the car brand new and have had just over 5 years. Called Ford and am waiting to see if resolution. Not crossing my fingers based on what I have read.

I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.

I took the car into the dealer for a check engine light which was misfire on cylinder 3. It seemed like he knew that it would be a cracked block and it was. The repair is a $6,000 engine. This is ridiculous. I had the same model engine previously and it would probably still be running if the car hadn’t been totaled. If you look on the internet there are many complaints of the same issue. Ford knows that this is a problem and refuses to stand behind this engine. I didn’t buy the extended warranty because I have never needed it. I would settle for paying 1/2 the cost, because I have over 100,000 miles on the car. But 6 thousand seems excessive for a known problem.

The contact owns a 2018 Ford Escape. The contact stated while the vehicle had a routine oil check, the mechanic stated that the coolant was low. The vehicle was diagnosed but failure was found. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance and advised to contact NHTSA. The failure mileage was 21,000.

The contact owns a 2018 Ford Escape. The contact stated he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated the vehicle was jumped started. The contact stated while driving 35 MPH and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH. The contact stated that the engine started overheating and a message to “Pull Over and Park” was displayed. The contact stated that he continued driving to his residence. The vehicle was not drivable after parking the vehicle. The contact towed the vehicle to an independent mechanic, where the vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to the local dealer to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 90,702.

While driving at night at a speed of approximately 45 mph, the car started grinding and there was a smell of metallic material burning and it was difficult to accelerate. Within seconds the automobile came to a complete stop in the middle of a moderately traveled road in the left hand turning lane. There were no messages or warning lamps that would indicate that there was a problem prior to this complete stoppage. The safety of the driver as well as others is put at risk due to the fact that there were no prior indications or symptoms to this malfunction. Had this happened on a high traffic area while traveling at higher speed, there would have indeed been numerous accidents given the sudden stoppage without any safety lamps or alerts being exhibited on the dashboard that would alert the driver to get to a safer location or pull over. Waiting for a tow at night is dangerous and the safety of a lone driver is at stake. After three days at the dealer, we were advised that the vehicle has complete Transmission Failure. There is a safety recall (22S43) NHTSA 22V413 that deals with a transmission issue. The vehicle now needs a whole new transmission and is only 5 years old. Perhaps this initial recall may eventually lead to complete transmission failure. It was not described as what exactly the failure of the transmission.

The engine isn’t working. Took to Ford Dealership in Selma, Alabama and they told us it will cost 10k to fix the car and I still owe 15K for the car. It started out not cranking. It is not safe for a woman to be in a car and not crank to get me home back and forth to work everyday. I have only had the car for 4 years. The warning lamp came in for me on Monday, June 5th, 2023 and at that time my husband immediately got it to the Ford Dealership on Thursday of that week so he could get a dolly to take it there. The car is at the dealership in Selma right now. We don’t have an invoice yet. Paying 10k for a new engine is almost paying the car off on what I owe on it. My husband is trying to find someone else to look at the car at a reasonable cost. Hope you can help. This has put me out of a car.

The contact owns a 2018 Ford Escape. The contact stated that upon his wife starting the vehicle, the check engine warning light illuminated. After a visual inspection, the contact observed a failure with the second cylinder spark plug, which he replaced. The contact stated that the failure reoccurred and that he became aware that the coolant level was low. The vehicle was taken to the dealer, who determined there was engine damage due to coolant intrusion, resulting in a cracked engine block. The contact was informed that the engine needed to be replaced. The contact related the failure to Ford's Customer Satisfaction Program: 21N12 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 73,600.

What happened was I was Driving down the street at thirty miles per hour and the speed limit changed to thirty five miles per hour so I put my foot on the gas and nothing happened. The engine did not rev and the speed did not go up the speed kept going down. Quit thinking made me push the auto start off button and then I pushed on the gas again and the Car speed went up as I pushed on the gas pedal. There were no cars in front of me or beside me in the next lane but there was a pickup truck behind me. He was far enough back that he did not have to step on his breaks. This scared me to death and if quick thinking had not been a part of the situation for the auto off button, Then I would have easily caused a wreck with the truck behind me if he would not have been paying attention. This just happened about five minutes ago so I have not been able to tell the dealer yet. I am already scheduled for next tuesday to get my transmission bushing recall fixed next week at the ford dealership in my town.

Fly wheel cracks all of a sudden at 85000 miles

Car begin leaking coolent and then check engine light on. White smoke from tale pipe. This car sold to me Jay Hodge Ford Muskogee Oklahoma with open recall and costumer satisfaction recall that expired approx 1 month after purchase. never notified by anyone and maybe 6 months in car not drivable

2 weeks after our warranty expired for the power train we experienced failure with a misfire of Cylinder 1. We replaced all of the spark plugs at around 41,000 miles. 1 month into replacement cyclinder 1 misfired again, we replaced the spark plug thinking it was that and also the coil. 2 months after we are having the same issue, replaced the spark plug again, and the code will not go away, the check Englishwoman light continues to flash. I brought it to the dealership where it has been preliminarily determined I have a coolant intrusion in cylinder 1 and a new king block will be required at the tune of about 9k. There was tsb 19-2346 on my car and nothing was done to prevent this from happening. We suddenly lost all coolant around the same time we replaced the spark plugs as well. There was no visible leak. Ford needs to cover this repair in full, and issue a recall. My 17 year old drives this vehicle and when she was driving yesterday is when the failure began as she was turning left she had a sudden loss in power, almost getting tboned.

The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, there was white smoke coming from the exhaust. The contact stated that the vehicle had experienced rough driving, vibration, shaking with the check engine light remaining illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of a misfire in cylinder #2 due to coolant intrusion. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure and informed the contact that the Extended Warranty had expired. The approximate failure mileage was 100,000.

The contact owns a 2018 Ford Escape. The contact stated while her son was driving 65 MPH, the temperature gauge began to raise quickly. Additionally, the “High Engine Temperature - Stop Vehicle Immediately” message was displayed. The driver parked the vehicle on the side of the road for an hour before continuing to drive to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the thermostat to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford Escape. The contact stated while his wife was driving approximately 35 MPH, she observed the blind spot detection system had started flashing on both sides off and on. Additionally, the radio was inoperable. The contact stated that the radio functionality returned with the sound blaring. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Accessory Protocol Interface Module (APIM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 64,661.

The dealership, All American Chevrolet of San Angelo TX, sold me this car 12/14/2022 without fixing the recall that was issued 6/2022. My battery has died 2x within a month, my check engine light came on yesterday but there are only 68k miles on the car. It's against federal law for a dealership to sell a car with an open recall, isn't it?

The contact owns a 2018 Ford Escape. The contact stated that while driving the message "Service Immediately" was suddenly displayed. The vehicle was immediately driven to the local dealer who diagnosed that coolant had leaked into the engine and that the engine was severely damaged and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 124,000.

The contact owns a 2018 Ford Escape. The contact stated that while the transmission was shifted into Reverse(R) or Drive(D), the vehicle was shaking. The check engine warning light was illuminated, and the "Pull Over" message was displayed. Additionally, there was white smoke coming from the exhaust pipe. The contact's boyfriend, an independent mechanic, diagnosed that there was a misfire in cylinder # 1. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 93,400.

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH and overtaking another vehicle, the contact heard an abnormal sound before the vehicle started to hesitate. The contact stated that the coolant warning light was illuminated. The contact stated that she parked on the side of the road and restarted the vehicle and drove slowly back to her residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the four spark plugs to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the independent mechanic, where it was diagnosed with needing the four spark plugs, four coil boots, and the engine to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.

Purchased vehicle brand new. Transmission light is coming on. There is jerking while driving and hard to put in gear. I have the premium extended warranty on car. At 58,099 miles the light has been on. I travel for work and have tried to get an appointment for repair in GA. FL, and two places in AK no one can get me in in a reasonable time. All a least 3 weeks to a month out which leaves me unable to travel for work because I can't afford to rent a car for a month. This is a inconvenience. They say they have so many cars with engine issues in the shop. Ford needs to take full responsibility for this. There should be a recall on these cars. I am almost forced to buy a new car just to be able to work. Ive called my warranty and Ford head quarter and no one can assist. I'm stuck with this lemon. It's unacceptable. Ford needs to be held accountable!

Defective engine block, getting cooling leaking into the engine causing overheating and creating hazard of starting fire , when got tested in the dealership they found problem and we’ve been told they found a recall on that issue but they cannot fix this right now due to shortage of parts could be months could be years and now car is not safe to drive park at the dealership , Ford dealership can only provide a rental car for the time car being fixed after parts comes in

Drivers side headlight burned out and had to replace. 3 months later passenger side headlight burned out. While at the shop to replace the passenger side, the drivers side burned out again. 4 months later the drivers side is out again. I'm afraid they are both going to go randomly one night while driving in the dark.

The check engine light came on so I checked the code and it indicated a misfire in cylinder 2. I was headed to the shop for a tuneup when the temperature gage shot up to hot and the engine lost power. It's pouring white smoke from the exhaust and is not drivable. The coolant was completely gone but no leaks found. It's running hot on startup and won't go over 10mph. There was no warning lights until it was too late. The vehicle stalled in the middle of the road and a car almost wrecked into me and my daughter.

The antifreeze is leaking into the cylinders. My car has been diagnosed as being HYDRO-LOCKED. This happened in March. I took the car to REA Ford in Monticello where it was diagnosed. A claim was submitted to the warranty company who said they are not responsible for the repair because the manufacturer knew of this defect and had a Customer Satisfaction Program 21N12 - Short Block Replacement After Coolant Intrusion. This is dated June 09, 2022. There were program limits set in place which ended on November 30, 2022. This issue occurred with my car after this date. It is the same issue and I am being told by everyone that they are not responsible for the repair. The car will not start and had to be towed to REA Ford in Monticello where it is currently sitting. The check engine light came on. I took it to be diagnosed and was told this is the issue. I was told that they could not identify where the leak was until it got to the point that the car was having more difficulty starting and running. The car is now unable to start. My safety was impacted because I was told it was safe to drive but around March 15th, the vehicle would not exceed 6 miles per hour and just stopped moving. It had to be towed to the dealer's garage.

The contact owns a 2018 Ford Escape. The contact stated that after the vehicle was started, the vehicle idled roughly and started to shake. No warning lights were illuminated. The dealer was notified of the failure and the vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be transferred to the recall department; however, the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 108,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 95,202.

The contact owns a 2018 Ford Escape. The contact stated that there was delayed response while starting the vehicle. Additionally, the vehicle sputtered while driving; with the failure recurring increasingly while in reverse(R). The check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the battery, the starter, the spark plugs, and the ignition coils needed to be replaced. However, after further inspection of the vehicle, the dealer determined that coolant was leaking into the engine, and the engine needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Numbers: 19B37 and 21N12; however, the service campaigns had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 125,800.

The contact owns a 2018 Ford Escape. The contact stated that while driving at speeds of 35 MPH or lower, the vehicle was hesitating and jerking. The RPM’s would erroneously be reduced. The failure also occurred while the vehicle was idling. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into cylinder #1. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,915.

The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal however, the vehicle failed to respond. The contact stated no warning light was illuminated. The contact stated that the RPM gauge was fluctuating however, the vehicle failed to respond. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced, and that there were metal shavings inside the torque converter. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.