Ford indicated the engine needs to be rebuilt. Coolant was leaking onto the engine causing the engine to misfire. This would cause the vehicle to sporadically hesitate when the vehicle was in use. This issue was inspected, quoted and confirmed by the local Ford Dealer as well as reviewed / confirmed by Ford's corporate office. The dashboard engine light would illuminate and stay on until the vehicle was service and the code was cleared. This issue has been documented on Ford Technical Service Bulletins. During the diagnostic process, photos were taken by the dealer and a report, including needed parts, was prepared.
2017 Ford Escape complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
Coolant leaking into cylinder on the engine, and Ford says it is out of warranty, but a fired hazard
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the engine failure was intermittent. The contact was unable to start the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into cylinder #1. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2229 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.
The engine failed states misfire cylinder 1 on diagnostic where the ignition coil and spark plug was changed. Problem recreated itself and then the powertrain fault illuminated and car lost acceleration driving less than 5miles. Car taken to dealership and was told it misfire cylinder 1 and was told the head gasket was leaking coolant into cylinder 1 causing the engine failure.
Engine coolant intrusion. The Engine needs entirely replaced at only 68k miles.
Coolant leaking into cylinder 2. Engine had to be replaced. $8,917 quote from Ford to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect. Ford refuses to fix this problem. There were literally 5 other vehicles at the dealership with the same issue. I would be dumping another 9000 into a car after already paying 30k for it. This is horrible for consumers, and they are doing nothing to make this right for consumers.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs. The vehicle was repaired, but the failure recurred. The vehicle was taken to the mechanic a second time and the cooler pack was replaced. The contact was informed there was a misfire in cylinder #4. While driving, the temperature gauge rose to the hot level. The contact pulled over to let the engine cool down. The driver became aware there was no coolant in the coolant reservoir. Additional coolant was added on several occasions. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,500.
On July 16th 2023 my husband and I were driving on a local street when our car lost all power. Lucky we were able to make it to our destination and ended up bringing our Escape to a local repair shop where we learned we would need a new engine costing approximately 13000 dollars with no guarantee the new used engine wouldn't fail as well. While we are so grateful that our engine didn't catch fire or cause an accident or fatality we feel we now have a very expensive brick parked in our driveway that we can't in good conscience sell and can't afford to repair. This was our first new car purchase and I feel Ford should take responsibility for the defect they knew existed. We were lucky but it's only a matter of time before someone loses their life when their engine fails on the highway.
BEACH FORD REPLACED THE HEADGASKETS AND 12 MONTHS LATER COOLANT LEAKED INTO CYLINDER AND NEED NEW ENGINE. THE VEHICLE IS AT BEACH FORD IN MYRTLE BEACH SOUTH CAROLINA.
At 98,500 mileage I saw white/blue smoke coming from the exhaust. It would cloud up my garage and the smell was terrible. We started parking outside and after the second or third time this happened, we took it into the dealership. There were no warning messages or dash lights present. At the dealership they said the coolant looked a little low and after some research did a coolant pressure test. The pressure was not supposed to drop more than 4.5psi over 5 hours and ours dropped 5psi within 2 hours signaling a coolant leak. The repair was a new engine block costing $7000.
The contact owns a 2017 Ford Escape. The contact stated that after driving the vehicle was stopped at a light with the brake pedal depressed. The contact stated that a message that read “Stop Vehicle – Emergency” was displayed. The vehicle was pulled over to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 108,000.
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Code P0302 Coolant intrusions into #2 cylinder causing check engine light with risk of engine failure, stalling, engine fire, decreased power, etc. all of which are life threatening issues to myself, my spouse, and my three young children. Was informed by Ford to file a report.
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH with the accelerator pedal depressed, the vehicle started shaking abnormally and failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,843.
The contact owns a 2017 Ford Escape. The contact stated while driving 20 MPH, the transmission failed to shift properly into the intended gear and the RPM was fluctuating. The vehicle was taken to the dealer, who informed the contact that there was an incorrect gear ratio, metal in the oil, and a noisy pump that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to file a complaint online. The failure mileage was approximately 160,000.
The contact owns a 2017 Ford Escape. The contact stated that he had filled the coolant reservoir and a month later the message to check the coolant level was displayed. The contact stated that after starting the vehicle, the vehicle was running rough and there was an abnormal sound coming from the vehicle. There was no sign of a coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,300.
All 20 OEM 2-piece lug nuts have swollen so that the OEM supplied lug nut wrench will not fit on the nuts. Therefore, if I have a flat tire while driving, and I need to pull over and change the tire, I have no way to get the lug nuts loose to change the tire. If this happens at night and/or in a dangerous part of town, or if I am stranded on the highway miles from the closest access to service or communication, I, or vulnerable passengers could be in danger. The local Ford dealer acknowledge that this problem occurs, but no recall has been issued to my knowledge. To remedy the potential danger, Ford should swap out all 20 0f the OEM 2-piece lug nuts, free of charge, for solid 1-piece nuts that will not swell.
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry
2017 Ford Escape 2.0L Ecoboost at 58K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry
Check Engine light came on. Notice some rough starting followed by white smoke from exhaust. Brought to mechanic. Mechanic indicated the following: "diagnosis inspected and verified misfire #4 pulled plug found residue of possible coolant in cylinder, overflow of reservoir was near empty, topped off let sit overnight, started cold and saw white smoke believed to be coolant out of exhaust. Most likely internal engine failure. Recommended going to Ford for additional diagnostic and possible warranty extension". Mechanic indicated that this is a known issue that Ford is aware of unsafe coolant engine and overheating defects in the 2017 escape model. Coolant leaks create risk of engine fire and complete engine failure. Online reviews say serious safety issue some consumer had no warnings before vehicle misfires leading to total engine failure while driving. I plan to bring to Ford dealership mechanic on Aug 10th. At this time advised not to drive the vehicle by mechanic who inspected it. No prior issues before light came on. Well maintained vehicle. Research online shows this is a known concern with eco boost 2017 Ford Escape. At this time Ford indicated they are not aware nor feel responsible for the issues presented. Scheduled appointment for Ford Mechanics to inspect it. This is concerning. Checked recall list but this did not come up. However numerous online posts.
Engine coolant intrusion causing engine failure intermittently while driving at 51k miles. Repaired by Ford at my cost even though it was within warranty mileage but exceeded time by 7 months. This is a known issue by Ford…see Ford Service Bulletin 19-2346.
Have replaced the turbo. Have replaced the transmission. Had coolant leak fixed in October getting into the cylinders. Now again in July coolant is leaking again into the the engine, causing potential fire. Lots of smoke and engine is overheating.
I had a flat tire with my Ford Escape. The lug nut wrench Ford included with the vehicle would not fit the lug nuts. I understand there is a problem with the lug nuts swelling due to an extremely poor design. I can change a tire but because of the swelled lug nuts I had to hire a towing company. So these poorly designed lug nuts cost me several hundred dollars. They also pose a safety issue. Luckily I was in a safe location when this happened. But my wife and I often drive in isolated locations with little or no lighting. We could be in a dangerous situation if I can’t change a flat tire due to swelled lug nuts. I can pay to install new lug nuts, but that is also a financial burden that I and all Ford owners should not have to bear. I understand a lawsuit against Ford regarding these lug nuts was thrown out. Sounds like another case of big industry getting preferential treatment over the safety of citizens.
My engine is misfiring due to coolant intrusion into the cylinders. The issue has been confirmed by the dealer, and is currently being repaired. It is a safety issue because the engine failing due to lack of coolant could render the vehicle undrivable. It has also caused random jerking movements in times of acceleration. It was inspected by the dealer, and before that, my usual mechanic. Check engine light is on, and the engine is rumbly at start.
While driving sometimes even the speed is below 40mph pushing the accelerator will not accelerate the vehicle making a loud engine noise for 4-5 minutes deaccelerating the vehicle. And again, working fine. It happens random and had happened 5-10 times after I purchased the vehicle in 2020. The frequency of the problem is random.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had misfired, and spark plug #1 needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that at start-up, the engine rumbled, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The failure mileage was approximately 36,000.
On June 15th I took my car to AllStar Ford in Palestine Texas because my check engine came on flashing and I started my car it was running rough and having trouble accelerating. I was called later that day and told I needed 1 new spark plug. I told them to replace all of them and they also did a tune-up. I picked my car up on June 21st and it seemed to be fine. The next morning my check engine light was flashing again. I took it back and was later told there was a cracked spark plug. Skip to July 14th and my check engine light was back on. I took it back to the dealership. On July 20th they called to tell me there was a leak in my coolant reservoir and they found coolant intrusion in cylinders. Now I'm being told I have to replace my engine. There has been a recall on 2014 to 2019 Ford EcoBoost because of the very same issue. For some reason my car was not part of that. I have researched this issue and found a lot of owners having the same problem and being told the cost is on them. There are also class action lawsuits in California for this problem. Had I know these cars had this severe problem I would have purchased something different. My car could over heat and blow the motor and even catch on fire. I owe less on my car than what it will cost to fix and that doesn't guarantee it won't happen again.
2017 Escape 2.0: Ongoing issue with check engine light coming on and running rough. Had issues with traffic with engine suddenly stop running. I am concerned for myself and safety of my daughter. Took to first place and they replaced spark plugs and coil packs. Issue came right back running rough and check engine light back on. Took to Ford dealer to be diagnosed. They found coolant in cylinder. TSB has correction to replace complete engine. Estimate is approximately $9500. Do not understand why this is not a recall since its a known MFG issue.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was placed on a diagnostic machine and produced fault codes: P0316 and P0300. The vehicle was then taken to the dealer where the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 58,870.
In January 2023, my transmission went, and it was towed to the dealership. It sat for SIX MONTHS until it was fixed. I got the back 1 month ago, 2 weeks later, it broke down, stopped driving, on a VERY BUSY highway. It has now been sitting for 2 weeks and I do not have any answers as to what is wrong with my car.
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the contact saw smoke coming from underneath the hood. The vehicle was taken to an independent mechanic and was diagnosed with coolant leaking into the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,300.
Check engine light came on, vehicle overheated. When towed to local Ford dealership we were informed that water had gotten into engine and whole engine needed to be replaced. The car is less than 6 years old and only has 59,000 miles on it. We were one month shy of paying off the vehicle when this happened. We were quoted $8,300 to replace engine. Ford offered only $4,000 in credit to cover the replacement. Dealership stated during our communication that this is a known defect with this make, model and year Ecoboost engine.
I was driving the vehicle and then on the dash message board. There was a warning message that said the transmission is not in park and the car shut off on the highway. The vehicle would not start the vehicle gear would not move even when the key was on in the on position, I took the vehicle in to Summerville Ford in Summerville South Carolina, and they advised me that everything was OK with this car they hooked it up. They were no codes that popped up however, the very same day the same thing happens again I have looked at various different forms and this is a known issue with a 2017 Ford escape and other model vehicles. This is a safety hazard and this needs to be rectified immediately. In reviewing the various different forums it all points to a defective fuse near the battery. This is very unsafe. The Ford dealership claims to not be able to replicate the issue but as soon as I leave the dealership it happens again.
As I was driving one evening my vehicle started acting weird. Anytime I would press the brakes at a stop light, when the light would turn green, as I would press the gas the gears would remain at neutral for a few seconds before going into drive mode. After a couple of days, the problem had gotten a little worst. I did check with Ford to see if another recall was done on my vehicle and it wasn't. At the time when the previous recall occurred, my vehicle was not having any issues. Almost a year later, my vehicle now has the exact issues that the recall had stated occurred, in which makes no sense.
Last month I was at one of our clients location, I arrived on-site and parked the vehicle on one of there designated parking spots. I proceeded inside and came back out approximately 1 H.R. later and got inside the car and proceed to turn the ignition on the vehicle and car refused to start. I immediately called AAA they attempted to jump start the vehicle and that failed. They then proceeded to check the battery and the battery is fully charged. Then AAA proceeded and removed the starter relay switch and bypassed the relay switch and the vehicle still refused to start-up. I then proceed to tow the vehicle and it was towed to Gaudin Ford. The vehicle as been in the shop numerous times regarding this matter and the battery as been replaced been numerous times and I have been told that it’s fixed. I was recently told by Gaudin Ford, that they can’t duplicate the problem. And I was told by “ Wheels” who currently owns the vehicle that the case is closed.I refused to drive a company car that is unsafe and being told by both parties that their is nothing wrong with the vehicle, but I keep getting stuck in the car. This is my current situation. Thank you.
Misfire of engine with white blueish smoke from both exhaust pipes for short period.
2017 Ford Escape Titanium with just over 65k miles taken to dealership with warning light on. Dealer diagnosed it with coolant to leaking into the cylinders, requiring a full engine replacement with cost of over $7,000. This same issue can be found after a simple internet search and is reported as a known Ford issue where they have an internal tech bullet but no support for the cost of the repair.
When I took my car for it's most recent service I was told a tire rotation could not be performed because my car had "swollen" lug nuts. The service technician explained this is a common problem for many Ford models over several model years. The original lug nuts Ford put on these vehicles become misshapen over time making it difficult to remove and replace the lug nuts therefore making it impossible to perform tire maintenance without additional labor and total replacement of original lug nuts.
My complaint is not about the recall; that is being repaired currently. My complaint is that the engine block on my 2017 Escape has failed at only 57,000 miles. The cost to repair is $10,000 including parts, labor, and tax. I did purchase an extended warranty; however it was for $100,000 miles or 5 years. An engine completely failing at 57,000 miles is a safety issue. I took great care of that car, did not put pressure on the engine, parked it in my garage, rotated the tires, got oil changes on schedule, etc. Ford should be embarrassed about this and issue a recall. I will never purchase a Ford again (which is sad because my dad worked for Ford his entire life). Thank you for your attention to this matter.
Car misfires and shuddering at certain speeds. It was determined that coolant was leaking into the engine. $7500 bill to replace the 2.0L engine. Car had around 130km. Ford would not cover any of the costs. This should not be happening with a car of the age/mileage. Ford needs to do something about this and cover the cost.
The vehicle overheats then slows down to about 2-5mph. Continued overheating and low coolant level. The ford dealership customer service representative told me that it’s a very common problem with my model vehicle and accurately predicted that the diagnostic review of the vehicle would find that the coolant is leaking into the cylinders of the vehicle and that the only solution is a new engine that has a properly built engine block.
In June 2023 I took my Grandson on vacation. I filled up my gas and the next day my car began running extremely rough. Once I got home I filled it with premium gas and put fuel injector in hoping it was just bad gas. Did NOT fix problem. Few days later I was driving and the engine just died. Several cars swerved to avoid hitting me. I turned the ignition and the high temperature pull over safely alert came on. I turned the defroster on high hoping that would cool the engine enough for me to get back home. IT took SEVERAL times of me restarting the car for me to creep back home. I was on a very busy road and was afraid someone would hit me. I then called the local ford dealership and told them what happened and was informed this was an on-going issue with Ford Motor Co. 1.5 ltr engines. I bought this car in October, 2020 with 24,900 miles. It now has 50,900! I maintain my vehicle regularly. This should NOT happen to a vehicle with 50,000. Ford Motor Co should offer a buy-out. I DO NOT FEEL SAFE driving this car and certainly not with my grandson. I thought this was a safe, dependable vehicle. I was wrong.
I was on the highway doing 70+ and my car overheated and shut off. When i turned it back on the engine light was on and it was shaking like crazy. I took it to the dealership and they told me that it is a known prob and it has a coolant leak into the engine. I can see online that this is happening to thousands of people and ford is refusing to fix it. I could be dead right now. They’ve known about this problem for years but will not replace my engine.
Car is leaking water in weather strip across the right side of the roof. Causing water to leak into my trunk, pooling in my spare tire area, also leaks near a fuse box that's in my trunk. That's a safety hazard & very scary foe such a new car. I've browsed online and have seen thousands of others that have this same issue with newer cars. So this to me should be taking care of by Ford. I'm a mom of 2 kids that doesn't have 1,700 to fix a leak. It was fixed in October 22' for the same issue. Here we are again with the exact same issue but now it's traveled what appears to be the full length of the roof. I beg that this is resolved with a recall etc. Nobody should have a pool of water literally in their car. I'm sure my spare needs to be replaced. Also, if I hadn't opened my trunk right after a rain storm & noticed it was wet. I probably wouldn't have ever noticed it till it was too late. Thanks for any help on resolving this issue with not only my car but others with the same problem. Have a blessed day!
The contact owns a 2017 Ford Escape. The contact stated while stopped a traffic light, the signal turned green and the contact depressed the accelerator pedal however, the vehicle failed to respond. The engine revved and the contact stated that the check transmission warning light was illuminated. The contact turned off and restarted the vehicle, shifted to drive (D) and was able to move the vehicle to the side of the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the transmission needed to be replaced. The manufacturer had been informed of the failure. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 22V413000 (Power Train) by a dealer. The failure mileage was approximately 89,000.
3rd and 4th cylinder coolant leakage causing misfires and engine damage.
In 2020, Ford issued a recall on my 2017 due to defects in the short block of the engine. The repairs (parts and labor) were covered under the recall notice and a new short block was installed. Early this month - July 2023, I began to notice white smoke coming from my exhaust. I took the car to Wayne County Ford in Honesdale, PA where I was told that the short block had failed and was leaking coolant into the engine. I was told that there was no warranty on the previous short block replacement as was quoted $6,000.00 in parts and labor to, once again, replace the short block. For a short block to fail in 3 years (about 20K miles) is simply absurd and points to a continued defect in the Ford short block.
I own a 2017 Ford Escape with a 2.0L ecoboost engine. The engine began running rough and the check engine light came on on July 10, 2023. I took it to the Ford dealer where it was purchased new. I was informed that there was a failure in the engine block which caused coolant to enter cylinder 3. The technician did not go any further into the cause but informed me that the engine needed to be replaced and I was responsible for the cost. I learned that the Ford 1.5L engine had the same problem and was subject to a voluntary recall by Ford in the past. Ford is aware of this problem with both engines. I contacted customer service at the Ford Corporate Office and was told there was nothing they would do to address this issue. I am reporting this in the hope that the government will require Ford to extend warranty protection on this engine and force a recall. Ford is aware of the defect and has shifted responsibility to the consumer. This is a safety issue because this condition can result in engine fires, stalls on the highway, loss of engine power in hilly areas, all of which can put drivers and passengers in danger of serious injury or death.
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 65 MPH, the engine overheated. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,766.
My vehicle was scheduled to have Customer Satisfaction Program 19B37 completed which would have found that Customer Satisfaction Program 21N12 needed done and Corwin Ford of Reno pushed my service out by months causing those programs to expire. Due to that my now 5 yr old SUV with 66,634 miles needs a new engine per the diagnostic quote I received from the auto shop that Corwin Ford sent me to because they also couldn’t fit me in for a service.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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