The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic result showed that coolant was leaking from the head gasket which caused engine failure. The contact had the vehicle repaired out of pocket; however, the failure recently returned. The manufacturer was notified of the failure but offered no assistance. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.
2017 Ford Escape complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
The engine failed due to antifreeze leaking into the #2 cylinder. I use the vehicle daily and drive long distances on the highway several times per year. From my understanding an engine fire could be a result of this issue. I have the car at a garage now to replace the engine at a cost $8700.00. The issue first appeared approx. 11-7 when the temperature gauge immediately shot to hot after running for only 2 or 3 minutes. The vehicle was then taken to my local garage as I thought it was a minor issue. When Vickers Garage did a thorough inspection he found that there was coolant in the engine. He stated that he thought I needed a new engine but insisted I get a second opinion before I made any decision because of the cost that would be incurred. I then took the car to another garage, Benzy's Diesel where he confirmed that a new engine was needed and I instructed him to complete the repairs - again at a cost of $8700.00.
The contact owns a 2017 Ford Escape. The contact stated that upon inspection of the vehicle, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to the local mechanic who diagnosed and determined that engine coolant had leaked out due to a faulty engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 51,000. The VIN was not available.
I have been told by my mechanic and the Ford dealership that my 2.0 Ecoboost engine overheated as a result of coolant leaking into the cylinders and cracking the engine block. I addressed the issue immediately when the check engine light came on and had the #2 cylinder replaced. The car ran for a brief period of time before the engine light came back on along with the information signal which turned red and stopped the car due to overheating. I had not driven the car that day and travelled about 7 blocks. The car was towed to the dealership on 10/31/23. I had an appt for an unrelated recall on 11/1. Otherwise, I would have had to wait until 11/20 for an appt. My car remains at the dealership awaiting delivery of the 30 parts required. I have no estimate when it will be addressed. In the interim I have been told I am not eligible for a loaner car. At the request of the dealership I contacted Ford Customer Service and was given a case number. The rep said my car didn't qualify for any form of compensation from Ford Motor. When I questioned this, I was told very politely that the information was "proprietary". The dealership later said my car was "too old" and approximately 10,000 over the limit of approx. 84,000 miles to qualify for Ford to cover the repair, quoted at just under $8,000. While the dealer has been professional, it is clear they have dealt with this problem multiple times. I have read on-line extensively and on Consumer Reports that this is the result of a redesig
The contact owns a 2017 Ford Escape. The contact stated while reversing into the driveway, there was smoke coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed smoke coming from an unknown location. The smoke eventually dissipated independently. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the freeze plug. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
I purchased a brand new 2017 Ford Titanium 2.0L Ecoboost from a Ford dealership. I also had the maintenance service so every service was done by the dealership. Due to the Covid pandemic, I had not driven the car much so it only has 39,777 miles on it. On the evening of Nov 9th, 2023, I noticed the car sputtering a bit when pressing on the gas while on my way home and the engine light briefly came on and then went away. The next morning, on the way into work, it was much worse and the car started to shake randomly while driving it and didn't always respond to pressing the gas pedal. The engine light came on and stayed on. It was less than 6 miles to the dealership so I took it straight there where it still remains. After a week, I got word (17th) that coolant has leaked into cylinder 2 and that I would need to replace the long block and some other items for a total of $7,641.17. They are filing something called a "GCCT" where they approach Ford with the issue and ask for them to cover the replacement but told me Ford hasn't been helping customers. I'm very upset that I spent nearly $40,000 on a top of the line Ford Escape, have put only 39,777 miles on it, done every single service at the dealership, and less than one year after my powertrain warranty and extended service are up, I have coolant leaking into my cylinders causing major vibrations and power loss. After some research, it appears this is known issue with the engines going back to the 1.5L Ecoboost. It appears ther
I have filled out this form before. I had to have my engine replaced in my 2017 Ford escape 1.5l. so many people are having problems with these cars with the coolant intrusion problem. Ford refuses to acknowledge it don't know why you guys won't make them put a recall on these engines people owe too much money on their vehicles to keep doing this they can't just get rid of their cars. Now some people are realizing the new engines are not working either and they're forced to get a second new engine or lose all that money on their car. There is a Facebook page it's Ford EcoBoost Nightmares. You might want to check in on this so you actually know what's going on. This is not a joke anymore people are losing a lot of money Ford needs to be reimbursing people for their engine problems and if they have other engine problems they need to replace them too until they can learn how to fix these engines. I'm in the hole now and I have no money I have put every penny I have into this car and I still owe nine grand on it. I'm barely keeping a roof over my head. Please make them put the recall out people need to get reimbursed.
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle occasionally stalled, hesitated, or jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 70 MPH, the vehicle suddenly lost automotive power and the speed was reduced to approximate 35 MPH with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinder and the engine needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
I spoke to jasmine, This is [XXX] and we recently spoke regarding my case, [XXX], for the coolant leaking in the engine of my 2017 Ford Escape SE. the issue: Bulletin [XXX] · Number: TSB [XXX]· Date: 12-20-2019 My vehicle has been in the shop since 11/14/2023. Mathews ford has my vehicle now. 1101 W SW Expy Dr, Broken Arrow, OK 74012 Phone number Call (918) 251-3673 matthewsfordba.com I also paid for new coils and spark plugs and a coolant flush hopefully I can get reimbursed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 128,000.
Becoming a common issue. The head gasket warped, which allowed engine coolent into the cylinders. Now it has to have an engine replacement. Vehicle has 88,000 miles
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Since I purchased the vehicle second hand from a dealer, I've had a recurring check engine light that comes on a couple of times a month indicating a Cyclinder 1 misfire. I've replaced the spark plugs twice and the engine coils for almost $1000. Then, at 75,000 miles, Cylinder 4 caused a blinking engine light and that coil needed replacing for $5000. The cyclinder 1 misfire has remained and the Ford dealership has now taken a closer look and has diagnosed that coolant is leaking into the cylinders and it will require a full engine replacement to the tune of $8000+. The car has 80,000 miles and is 6 years old - there is no way I should need to replace the engine for this. Online (and apparently reported to you), there are countless indications of this issue and to date, Ford has refused to do anything to support their customers who have to shell out $8000 or more, or make the decision to cut their losses with their vehicles. I truly hope that the NHTSA will force them to make this right for the many many customers impacted.
The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, several attempts were needed before the vehicle started. The contact stated that the vehicle started and idled rough. The engine malfunction warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine had failed, and coolant had leaked into the cylinder. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under warranty. The failure mileage was approximately 68,000. The VIN was not available.
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle started shaking violently, prompting the contact to pull over to the shoulder of the roadway before coasting into a parking area. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had caused a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 37,000.
Cooling system-related engine failure. Coolant intrusion leading to misfires, engine lag, overheating, and ultimately engine failure. The vehicle was purchased in July 2020 with approximately 30,000 miles and driven without issue until late July 2022 when the engine issue began to occur. By early August at approximately 68,000 miles the cooling system-related engine failure began to occur and made the vehicle inoperable. Inspection can be available upon request. The safety of myself, family, and all others nearby was put at risk due to this engine failure issue as it occurred and shutdown the vehicle while being operated on a local roadway. This engine problem has been identified by Ford Motor Company in one of their own Technical Service Bulletins and many other owners of this same vehicle have had the issue occur. The vehicle has been inspected by a local Ford Dealership Service staff and confirmed to have the defective engine issue described. There was an Engine Maintenance indicator code that coincided with the described issue that started to occur approximately 1 week before the engine issue occurred.
I purchased car new and had all recommended service performed by the same dealership. At 56k miles (and six years) the check engine light came on. A Ford dealership diagnosed coolant in the engine block. The repair cost $7,700 for a new engine. Ford agreed to assist but only covered 2,700 leaving me an almost 5 thousand bill
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was running rough. The contact stated that shortly afterwards the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinders #4 and #6. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 22-229. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 78,000.
Coolant intruded into the cylinders due to an engine defect
My vehicle had shown a misfire of cylinder 3 at 300000 miles. Had it mantaineced and was told it was a fluke. A year later my car began stalling after starting, smoking out of the tail pipe, and having issues with low coolant levels causing the heat not to work. After research I found this issue to be reported on hundreds of times on forums and with technical service bulletins. There have been reports of engine failure while driving, smoking engine due to low or no coolant from leakage into the engine, and engine FIRES. There are over 502 complaints on the Ford Escape 2017 2.0 FWD engine alone. I have taken my car to a certified Ford dealer and had confirmation of a coolant leak into the engine cylinders due to defective cylinder parts failing prematurely. My car is currently at 60000 with a complete engine failure caused by defective parts. This problem has been reported on 1.5 ecoboost engines as well. This is a
Coolant leaked into my Ford 2.0 Ecoboost engine and needs a full repair. It has been inspected by a Ford dealership. Ford is aware of this problem, it is a well known issue, and they are refusing to cooperate with me. The block on the 2.0L Ecoboost engine had a slot running between the cylinders for coolant. In some cases the coolant was going into the adjacent cylinders (coolant intrusion). The safety of me and my family were definitely at risk. My engine could fail in traffic, causing an accident. Fires have also been reported. This is a dangerous situation. The problem has been confirmed by the service department at a dealership. The vehicle was inspected by the dealership, not a direct manufacturer to my knowledge. A check engine light was on, the code was misfire. Then a red warning came on a few times advising me to pull over immediately and turn the engine off, and that it was too hot.
Lug nuts are striped and wont spin off.
Coolant entering engine
Coolant intrusion risk of fire. Complete engine shut down. Ford dealership said I now need a new engine due to the coolant intrusion. Ford knows this is a bad design. They had a Customer Satisfaction Program 21N12 June 2022 for a short 2 months to repair. Ford needs to recall and repair. Dealer now wants 8k for new engine, now im out a car.
I was told that my head gasket failed and that there was coolant leaking into my engine which caused a total engine failure. I had the engine replaced, and am now having the same issue with a different engine that is being replaced now as I type this. I have read online that I’m not the only person having this issue with their Ford and I feel that there needs to be a recall on the engine. My car was first diagnosed at a small shop then diagnosed the second time at the ford dealership. Before the engine failed the first time I had the check engine light appear and the code was reading as a cylinder misfire. It appeared about a month or two before the engine failed.
My headlights (low beam) constantly blow out. could become a major problem if both blow out while driving at night.
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Coolant has intruded into the cylinder block causing poor engine performance and illuminated MIL
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
The contact owns a 2017 Ford Escape. The contact stated while pulling out of the driveway and attempting to make a right turn, the vehicle lost power steering functionality. The message "Steering Loss. Stop Safely!" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 68,840.
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no visible coolant leaks. The contact was constantly adding coolant to the vehicle. The check engine and power train malfunction warning lights were illuminated. The contact detected an abnormal odor of antifreeze inside the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the coolant was going intruding into the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact there was no coverage on the vehicle. The contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 66,000.
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
The 2.0L Ecoboost leaked coolant into the #1 cylinder, ruining the engine at just over 66,000 miles in my 2017 Escape. I am paying a local Ford dealer $7,500 for a new engine installation. I know that this problem is not unusual, but I wanted you to have this formation so you can add it to your collection. Ford must be held accountable and reimburse its customers for these common incidents. I have contacted Ford Customer Service and was told that they had no help available. My case # with Ford is 45936036-N5H2J5. I did not know about the problem in the engine until the check engine light came on.
Vehicle showed a check engine light. Then the vehicle stalled on the side of the road with a temperature warning ("Engine Hot"). Once cooled, the vehicle was able to be driven home. Upon taking it to a repair center, was advised of recall (not in NHTSA database). Ford refuses to honor recall. Ford TSB: Ford Ford TSB 21N12 Make: Ford Number: 21N12 Title: Short Block Replacement After Coolant Intrusion Date: 6/9/2022 Models: 2017-2019 Escape 2017-2019 Fusion Summary: In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore. Dealers are to inspect for DTCs P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in the PCM, and confirm presence of coolant intrusion into one or more cylinder bores. If the above criteria are met, replace the short block using the provided kit listed in the parts table. This service must be performed at no charge to the vehicle owner. 19B37 must be completed in OASIS prior to 21N12 being available.
The contact's daughter owns a 2017 Ford Escape. The contact stated while his daughter was driving approximately 40 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was experiencing abnormal coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine block was fractured and there was coolant intrusion in the engine, and the coolant was burning in the exhaust. The vehicle was taken to the dealer to be repaired. The vehicle was not yet repaired. The failure mileage was approximately 96,000.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts with the check engine warning light illuminated. The contact stated that the check engine warning light remained illuminated while driving. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the engine cylinders and that the engine needed to be replaced. The engine was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 78,862.
FORDPASS Module is controlling the car through the fob key. The dashboard appears "Ford Key Free No Key Detected". I was at the drive thru of IN & OUT BURGER Store last October 15, 2023 when I'm about to leave the car suddenly stopped, engine stopped running and it blocked the drive way no other car can pass thru. Towed the car to the dealership and charged me a new fob keys. Next day I pass by a gas station, locked the car. After pumping, the door can't open and found no key detected in my Fordpass app. If someone try to harm me that moment, I would be in danger because the car is controlled by the FORDPASS MODULE. It happened again in a parking lot of Costco, I'm denied of entry and the apps said there's a time for it to be activated, I am using the car to my destination without stopping the engine until I reach home.
The high pressure fuel pump failed causing damage to cam and shavings in motor. The mechanic said engine needs to be replaced. I could have been driving on the interstate instead of a back road when this happened and I lost power. Lucky for me I wasn't. It could have been very bad. Ford has had a service bulletin out on this issue for some time. I had to go to 3 different Mechanics before one would even touch it. They all said the same thing. You will need at least a new cam probably a new engine per the service alert. Ford says those mean nothing and they can't help me. If I had been on interstate and crashed then maybe they would talk to me.
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the contact smelled fumes coming from the vehicle. The contact inspected the vehicle and noticed that the coolant was leaking onto the floor. The Engine Service warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
My 2017 Ford Escape Titanium, with ~65K miles and just past the warranty period had the engine smoke at times and emit a chemical burn odor inside the vehicle. Took the vehicle to a repair shop, paid for a diagnosis and it came back that there was a known issue to Ford Motor Co. of the engine used in this model Escape where coolant did leak into the engine's cylinders. This would eventually cause the engine to stop working. The shop recommended I take it to a Ford dealer as the Ford Motor Co. report on the problem and fix was a multi-page report where every piece of the engine was replaced, in essence, Ford recommended a full engine replacement. I called the Ford Corp office and they responded there was nothing they could do to help, not even offer a discount on a new engine. I wound up paying the dealer $8500+ to put in a new engine. A month after the new engine was put in the vehicle, the Auto-shut off feature where the vehicle engine shuts down when stopped at a traffic light, for example, stopped working. The dealer said this may not be an engine problem as that feature of the vehicle had a multi-page list of requirements that had to be met in order for the feature to work. This included engine working fine, battery power above a certain level, and numerous others.
The vehicle began experiencing a slight vibration when accelerating. When the vehicle reaches 28 mph through 54 mph, the vibration is noticeable. Very noticeable when going uphill. It feels like the rumble strips you drive over at a road construction area. When the vehicle reaches close to 60 mph the vibration is not felt. It began around May/June 2023 and got worse as the months went on. I took the vehicle to the dealer and they said it was a known issue with some Ford vehicles where a transmission torque converter would fail. Their recommendation was to pay them $6K for a new transmission that would come with a 3-year warranty. I already paid them $8K for a new engine for another known problem. I am not giving them another penny.
Coolant leak/ intrusion to cylinder causing white smoke and sputtering when idle and driving. Manufacturer defect noticed prior to warrantee expiring in august 2023 unable to schedule inspection prior to warranty expiration. Manufacturer has tcb on this exact issue. No check engine light. Multiple Mechanics reviewed issue stating need to replace the engine due to manufacturer defect causing issues and concerns for greater loss. The vehicle is available any time for testing etc
Engine staying at medium temperature the entire ride but quickly escalating with little acceleration. White smoke from exhaust. Coolant leak into cylinder causing smoke and vehicle not operating properly at normal speeds. Discussed this with the dealership that vehicle was purchased from and serviced at prior. They said my warrantee just expired at the end of august but that the manufacturer is aware of the defect and would have fixed it if it was still under warranty. The repair they said would be 7500$ vehicle still not operating properly and coolant leak noted.
I bought this car "new" from Ford dealer in Gainesville , FL in Nov 2016. A dashboard sign suddenly appeared on 10/2/2023 (overheated engine, risk of fire, please stop driving immediately) while driving on I-75 S from Gainesville to Orlando. The vehicle odometer reading was about 78000 miles. The vehicle would not move past 20 miles per hour. I finally was able to reach my destination in Orlando and took the car to the "Sun State Ford" dealer in Orlando, FL on 10/3/2023. Their inspection stated that the coolant leaked into the engine cylinders and the engine is completely damaged. They stated it will cost me USD 9600 for parts and labor to replace a new engine. I called Ford manufacturer 11 times and spoke to multiple representatives who told me that "it is not Ford's responsibility to replace the engine". Ford had a recall on the same problem in July 2022 and the recall expired in Nov 2022. I took the car to Gainesville Ford dealer at that time when I received the recall message even though there was no problem with my car at that time. The dealer that time stated that it will take 2-3 months for the repair to get completed. Since I had no alternate vehicle to drive and since the car that time had no issue, I did not fell it was necessary to do so. Finally, I sold the car to the "Junk car buyer" for few hundred dollars one 10/18/2023. From 10/3/2023-10/18/2023, I rented multiple cars and paid diagnostic fees to the Orlando Ford dealer. Finally, I bought another used car on 1
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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