2017 Ford Escape complaints

There is a known problem with the Ford Escape engines leaking coolant into the cylinders. I have a 2.0 which for two years there have been issues with engines needing to be replaced but Ford will not help owners of the 2.0 engine, only 1.5 and 1.9l engines. My 2.0 has coolant in the cylinders and needs a new engine. Ford claims there is not an issue with this engine yet and will not cover the repair. The warranty ran out two weeks ago and been dealing with this issue for months. There needs to be a recall on all Escape engines to protect the owners from being charged for an issue that Ford knows about but will not help all owners.

The contact's daughter owns a 2017 Ford Escape. The contact stated while her daughter was driving at various speeds, the check engine warning light illuminated intermittently. The vehicle was taken to both an independent mechanic and the local dealer; however, the failure could not be duplicated. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Escape. The contact stated that coolant was leaking into the engine. The contact also stated that the pistons were missing. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.

1.5L EcoBoost engine coolant draining into engine. Code P0302 Cylinder 2 (and now P0303 Cylinder 3) misfire. Causing the engine to overheat and stall on cold start.

The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted less than six months later. The vehicle was taken to a dealer where the vehicle was diagnosed, and the contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

The engine broke down and coolant was coming in somehow. It required a total engine replacement.

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds the vehicle had experienced engine misfiring and rough operation. Also, the check engine warning light had been illuminated and white smoke was present coming from the exhaust system. While inspecting under the hood it was discovered that the engine coolant level in the coolant reservoir was extremely low. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 82,194

The vehicle has been well maintained. It has a sealed transmission, and the recall item was scheduled to be serviced because a transmission fault. Light triggered after lurching forward into route 114 while oncoming traffic was traveling at 55 mph and nearly Hit the vehicle. Occurred, Then the transmission light came on advising faulty transmission service immediately. I shifted and a few times it would not go into gear, When I did go into gear, made a loud grinding sound. This is due to the recall However, there should be additional information to note for the recall. Rowe Ford would not cover the faulty transmission because they said it was due to debris inside of the system. This is a transmission and debris should not occur unless gears are grinding. I immediately parked the vehicle at my home and called Rowe Ford service center to schedule service. Transmission failure should not have occurred and would not have occurred if the bearing and shifting cable allowed for proper shifting. There are hundreds if not thousands of complaints about 2017 Ford escapes transmissions completely destroyed before it reaches 80,000 miles. This warrants an investigation. This cannot be a coincidence or driver error. This is due to inferior metal and slight grinding from the shifter bushing being faulty - creating the debris that clogs solenoids and plugs the filter. Remember, this is a closed system and there is no way to replace a dirty filter. I believe Ford purposely used inferior grade

There is a know problem when the 2 cylinder engines in the 2017 to 2019 Ford Escapes. It has a coolant leak that gets into the cyclinders and blows the engine. In our small town of Paris, Texas there has been 3 replaced this week as I know people in the Ford Lincoln parts department. Know they want me to pay 7k to replace their faulty engine. Please investigate.

I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at unknown speeds, the message "Transmission Fault, Service Now" was displayed, and the vehicle stalled shortly afterward. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was later towed to another independent mechanic, where the same assessment was made. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 107,000.

There was a customer satisfaction program that was issued for the motor. 21N12 certain 2017-2019 model year Fusion and escape vehicles equipped with a 1.5L gtdi engine - short block replacement after coolant intrusion Ref: Customer satisfaction program 19B37 - Supplement #4 Ref: Technical service bulletin (TBS) 22-2134 WHY IS THERE AN EXPIRATION DATE FOR THIS WHEN, CLEARLY, THERE ARE STILL CARS OUT THERE WITH THE MOTOR IN THEM AND THEY HAVENT BEEN REPLACED. MY CAR BEING ONE OF THEM I BOUGHT THE 2017 FORD ESCAPE IN AUGUST OF 2023. I ONLY DROVE IT FOR ONLY 5000 MILES BEFORE THE MOTOR THREW A CODE THAT MATCHED THE SAME CODES THAT ARE LISTED ON THE “REASON FOR PROVIDING A NO COST ONE TIME REPAIR”

Coolant leaking into engine per EcoBoost system and can cause engine to stop car in motion or can also start fire. Whites Ford in Orrville, Ohio quoted the report and needs a whole new engine to correct known issue at $9,000 I am not clear why there is no safety recall for my vin# If you can resolve this safety issue with Ford soon and keep us informed Thank you [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.

MY FORD ESCAPE IS IN THE. DEALERS SHOP WITH A DIAGNOSIS OF COOLANT IN THE CYLINDERS THE FIX IS ENGINE REPLACEMENT AT $8,000.00 TO $9,000.00. I UNDERSTAND THAT THIS IN AN ONGOING PROBLEM WITH FORD 1.5 AND 2.0 LITER ENGINES. MY CAR HAS 50,419 MILES AS OF 2-21-24. WHY HASN’T THERE BEEN A RECALL OR OTHER ADMINISTRATIVE ACTION TO SOLVE THIS PROBLEM? APPARENTLY A LARGE NUMBER OF FORD CUSTOMERS HAVE THIS PROBLEM.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle was driving rough and failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in the cylinder number one. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 53,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at 30 MPH, the temperature gauge indicated that the vehicle was overheating. The contact stated that he pulled to the shoulder of the road; however, the failure persisted. The coolant temperature warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant level was abnormally low, and the coolant reservoir was refilled; however, the failure reoccurred. The contact stated that after inspecting underneath the vehicle, she noticed coolant leaking from underneath the engine compartment. The vehicle was taken back to the dealer, who determined that the vehicle was not experiencing a coolant leak but excessive coolant consumption; however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2017 Ford Escape. The contact stated that upon her husband starting the vehicle, the vehicle hesitated and failed to accelerate above 25–40 MPH. The check engine warning light was illuminated and flashing. The vehicle misfired and jerked while driving. The vehicle was taken to an independent mechanic, who performed a compression test, which was at 25 lbs. on the cylinder #4. The contact was informed that the head gasket was blown. The mechanic replaced the coil pack and spark plugs, but the failure persisted. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHSA Hotline for assistance. The failure mileage was approximately 81,309.

The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 50 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed, and the vehicle was shuddering. The check engine warning light had illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that there was a significant amount of oil in cylinder #2. The local dealer was contacted, but due to the warranty being expired the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Escape. The contact stated while attempting to change a flat tire, he became aware that the lug nuts became deformed. The vehicle was taken to the dealer, who diagnosed a failure with the lug nuts, informing the contact that the lug nuts were over torqued, resulting in damages to the lug nuts. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 77,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle was idling roughly and misfiring. The contact stated that there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring. The vehicle was towed to an unknown local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact related the failure to Ford Technical Service Bulletin Number: 19-2139. The failure mileage was approximately 73,000.

Due to the faulty design of the Ford ecoboost, coolant has leaked into my car's cylinders. The Ford technician at my local dealership has informed me that my car now needs a new engine at a cost of $7300 before tax. I have kept up with the maintainence and service on this vehicle. No one from Ford warned me this engine flaw. Only after discovering the leak did I become aware of this widespread problem with the Ecoboost.

The contact's wife owned a 2017 Ford Escape. While the contact's wife was driving at 80 MPH, both a stop engine and check engine warning lights appeared on the instrument panel. The contact's wife called the contact who was then informed to immediately pull over. As the contact's wife pulled over, black smoke began to emit from the engine. The contact's wife exited the vehicle as the vehicle quickly caught fire. The authorities were called to the scene and the fire was extinguished. A police report was filed and no injuries were reported. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was destroyed as a result of the fire. The failure mileage was 100,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle shuddered and vibrated after starting. While driving at an undisclosed speed, the check engine warning light illuminated and the message "Engine Fault, Service Now" was displayed. The vehicle was taken to the local service center who discovered that the engine coolant level was extremely low. The cause of the failure was not yet determined. The contact was informed of the Manufacturer's Extended Coverage for the failure, but after contacting the manufacturer the contact was informed that the VIN was not included. The local dealer was not contacted. The failure mileage was 87,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the vehicle stalled, and, on several occasions, there was white smoke coming from the rear exhaust pipe. The vehicle was taken to the dealer; however, the failure was unable to be duplicated. The failure was persistent. The vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was unknown.

My car has roughly 55,000 miles on it. The check engine light was turning on and off intermittently. Every time I took it to the dealership, the light would go off and they could not retrieve a code. Recently it started idling rough when it would first start. Within a few days it started driving very rough. Took it to the dealership and they determined that coolant was leaking into the cylinders causing the engine to misfire. They have told me I need the entire long block replaced. I searched online and this appears to be a known issue on Ford 2.0L EcoBoost engines.

Coolant Leak. An Internet search revealed that this was a common problem among this model (coolant leaking into cylinder #2). I keep coolant in the car at all times in case of overheating.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle would not properly accelerate. The vehicle was towed to the local dealer who determined that coolant was present inside the cylinders of the engine and the engine needed to be replaced. The engine was replaced but the vehicle continued to experience the failure with the check engine warning light remaining illuminated. The engine was misfiring. The failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 85,000.

Good morning, yesterday I noticed that the engine is not running smoothly when starting (i.e. when it is cold). The yellow engine light came on. Errors 0301 and 0316 were detected in the car workshop. Most likely, the engine head was cracked or the head gasket was damaged. Moreover, a week ago I noticed a strange knocking noise in the rear axle. The workshop wanted to change the oil. Unfortunately, there is no drain plug in the rear axle housing. In my opinion, these are design defects of the engine and rear axle. These elements are important for the safety of the car in road traffic. A person cannot be allowed to buy a car that cannot be operated properly. Although the user manual says that it can be done.

Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.

The engine has had a head gasket failure at 40,000 miles less than 7 years old. This is caused by the FORD engine design according to the dealership. The dealership tells me that it is a "ticking time bomb". Ford covers the 1.5 l engines but not the 2.0 l ones in a TSB 22-2134. This is a 9500.00 fix which I cannot afford. The check engine light has been on since Sept 2023 and the Ford dealership told me the car was fine. It was not until I continued to bring it in with the check engine light on that they admitted they knew there was a problem that caused the engine to fail catastrophically. This is a safety hazard to the driver and anyone on the road as the engine fails.

Recently, I noticed that my car has been leaking coolant fluid. I brought it into my local auto shop and was informed that it's an issue with my engine. I was handed a pamphlet of information on the known issue with 2017 ford eco boost having coolant leaking into the engine. I checked to see if there were any recalls for this after doing research and seeing that this is quite the known issue.

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.

Car misfired while driving. Check engine light came on [XXX]. Car was taken to Ford Murfreesboro service center and we were advised coolant is leaking into the engine. Per the. CSP during the pandemic, Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion. Car was not included in the Customer Satisfaction Program [XXX], although it is having the exact issue. My car was manufactured at the Louisville plant, which is one of the impacted manufacturing facility locations. This is a widely known issue and I believe the car should have been included in the CSP in 2022. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as needed. There was white smoke coming from the exhaust. Additionally, the vehicle had failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact about a coolant leak and a Customer Satisfaction Program. The vehicle was taken to the local dealer, and the contact was informed that the vehicle did not meet the requirements for the coverage. The vehicle was diagnosed, and it was determined that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided, and the contact was referred to the NHTSA Hotline. The approximate failure mileage was 103,000.

The engine failed due to catastrophic damage to the engine due to coolant leaking into the engine block. We were driving on the highway on a two-lane, mountain pass road when the car suddenly shut down. Yes, a Ford dealership confirmed the problem and a Ford customer representative confirmed that it is a known Ford issue with not enough complaints to warrant a recall. Yes, the vehicle has been inspected and quoted at $12,000 in repairs. I had only owned the car about 9 months when this happened and still owe $11,000 in financing. No, there were no warning lamps or symptoms of the problem prior to the failure. They first appeared on this drive when the car broke down.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.

Their vehicle’s engine has a defect in the design created by Ford Motor Company that results in coolant leaking into the cylinders which causes engine failure, corrosion, and fire, which causes a severe safety risk to passengers and other vehicles and persons unless a new engine without the defective Ford design is placed into the vehicle. Numerous other Ford vehicle owners with vehicles containing the defective engine have reported the exact same failures and coolant leaks, as determined by Ford service technicians or other auto repair technicians. Ford as the manufacturer knows of their defective design but refuses to replace the engine through their expense by recall or other means. The check engine light is illuminated due to the engine misfiring because of the coolant leak, which causes failed emissions tests and does not allow me to be able to register the vehicle according to state and county requirements. Attached are a picture of the current engine’s defect and a new engine. The defect in the old engine is a slit cut into the wall between cylinders. This compromises the integrity of the cylinder walls and engine as a whole. The newer engines are manufactured after 2020 and they have removed the defective slit and replaced it with a drilled hole that doesn’t compromise the engine.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking. The contact stated that the vehicle was initially driven to the dealer the first time; however, the second time the vehicle was towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.

Cooling system malfunction. Coolant Intrusion. Car is not drivable. White smoke emitting from exhaust. Service Engine Soon light came on approximately 4 weeks ago. Took it into a mechanic who advised that the Turbo Charge needed replacing.

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine idled rough and the engine misfired. The contact stated that the check engine warning light was flashing. The vehicle was taken to a local mechanic and a diagnostic test was performed. The mechanic tested the cylinders and found a loss of compression in cylinder #2. Additionally, the cylinder wall was cracked. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,613.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, rainwater leaked into the cabin of the vehicle from the roof. The contact stated that the leaks were present at several locations inside the vehicle which included the rear hatch area, the rear driver’s, and passenger’s side roof areas above the windows, and the from driver's side roof area above the window. The contact also stated that mold was present inside the vehicle due to condensation from the rainwater. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 25,000.

Vehicles warning lights and sound went off on my wife, scaring her and my grandson. I was sick in bed so she contacted my neighbor who took antifreeze and it took a gallon to fill it up. Two weeks later it took another gallon. After inspection of the car and finding no leaks he hooked up a code reader and got misfire in #3 cylinder. I then searched the internet and found incident after incident about the 2.0 Ecoboost engines. Even on your web site I found 85 complaints about ecoboost engines. FORD should be held to their own standard and replace these engines with the newer engines that have been researched and proven to solve this issue.

In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the att

The lug nuts are swollen/distorted and some cannot be removed with the factory-provided lug wrench. They are supposed to be 19mm, but a 19mm socket does not fit over most of my lug nuts and strips them. Other size sockets do not fit either. Three are damaged. I had to buy a set of extraction sockets to remove them and a full set of aftermarket lug nuts to replace all of the Ford nuts