2016 Ford Escape complaints

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter to Reverse(R) out of a parking space, the vehicle inadvertently drove forward over two curves before crashing into two vehicles and then rolled backward and crashed into a third vehicle. Additionally, the brakes failed to stop the vehicle while the brake pedal was depressed. The air bags were not deployed upon impact. The contact sustained back pain from the collision; however, no medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. Prior to the failure, the dealer was contacted but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

Transmission light coming on (service now). First started 7/29/2022 this was the first time a diagnostic was done 8/4/2022 by a certified transmission shop was advised this is a pre-warning of greater problem. Was told that this issue occurs in Ford Escapes, Fusion etc.

2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE COSNUMER STATED THE TRANSMISSION FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE TRANSMISSION WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TRANSMISSION FAILURE. THE CONSUMER REFERENCED SAFETY RECALL 22S43/ 22V413.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving and accelerating, the vehicle jerked and hesitated. The approximate failure mileage was 115,700. VIN tool confirms parts not available.

The contact owns a 2016 Ford Escape. The contact stated that the steering wheel was significantly difficult to steer. The message Steering Default was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. Additionally, the contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred and the vehicle was towed to an unknown dealer where it was diagnosed with transmission failure. The vehicle was then towed to an independent mechanic where the transmission was rebuilt; however, the contact stated that upon attempting to drive the vehicle, she shifted into drive(D) however, the vehicle failed to respond and remained idling. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle's driver's side door had severe rust that was causing the skin of the vehicle to weld onto the outer panel of the door. In other areas of the vehicle, there was severe rust causing the paint to begin to bubble to the point that it was welded to the outer panel of the door. The dealer was not able to repair the rust on the body of the vehicle due to a lack of equipment. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle failed to shift into reverse. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle had experienced rough starting. Upon inspection, it was discovered that the engine coolant was very low. The vehicle was taken to the local dealer to be diagnosed and the contact was informed that coolant was present inside engine cylinders #3 and #4. Additionally, the head gasket was blown. The engine gasket was replaced however, later the failure recurred. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 56,538.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after reversing out of a driveway, the gear shifter seized in park(P), impeding oncoming traffic. Due to the failure, the contact had the vehicle towed to her home and was unable to remove the key out of the ignition. The dealer was notified about the failure and confirmed that parts for the repair were not yet available. The contact was then informed that the vehicle had to be repaired out of pocket; however, she might be reimbursed by the manufacturer once parts were available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

My shift control cable broke in someone’s driveway when I was picking up something for free by road. I was stuck in reverse and had to call a tow truck and with everything, cost me more than $700 with fixing my car and towing. Please help me get reimbursed! My email is [XXX]. Just a girl trying to pay off school and then a newly recalled part on my car broke back in April. I called Ford when it happened and there was not a recall then. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The transmission begin to go out. It would not drive even though the car was running when we stopped at a stop light. Also an transmission fault error came on.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the gear shifter seized and was unable to shift to the intended gear. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while attempting to shift the gear shifter into Reverse(R), the gear shifter seized and was unable to shift into the intended gear. The vehicle was towed to the dealer where it was diagnosed with a faulty transmission shifter cable bushing. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,100. VIN tool confirms parts not available.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

While operating the vehicle, the transmission shifter failed to appropriately shift into the intended gear position, which caused the car to not drive when the gear was in “drive” the car would not move forward when pushing on the gas pedal which left us in an extremely dangerous predicament. The intended function of the transmission was completely unreliable. When shifting the transmission to or from the “Park” position, the transmission was unpredictable and did not sufficiently and safely put the car in the park position or in the intended position and significantly increased the risk of injury or crash. The car was inoperable because the transmission was no longer functioning properly or safely enough to drive and we had no other choice but to have the car towed and the repair fixed in order to have a safe functioning vehicle. Because of the safety recall for the same issue, we are requesting a full refund totaling $3,500.09 for the repaired issue.

Right rear differential - 2016 AWD Ford Escape - Titanium Version - 2L engine Long story short: I had the rear brakes replaced in November 2021 at Fox Ford in Traverse City, Michigan. After having the rear brakes replaced, my husband noticed fluid leaking from around the right rear wheel. I returned the vehicle x 3 to Fox Ford; told it was the vent tube. Service advisor unable to find any reason for the right rear vent tube to be leaking. Since then, I have had my Silver Bullet looked at by my local, independent mechanic. He confirms the right rear vent tube is leaking. He noted during one of the visits the rear differential fluid was very low. Subsequent to re-filling the differential fluid, the vent tube continues to leak. Short of tearing into the rear differential, the cause is unknown, but a reported problem with Fords. I am requesting 1) additional information on this issue, and 2) a request FORD fix this issue in my beloved Silver Bullet (paying homage to fellow Michigander Pete Seeger and The Silver Bullet Band).

The contact owns a 2016 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the transmission downshifted without warning. Her daughter pulled over and restarted the vehicle; however, the gear shifter failed to operate as needed. After multiple attempts, she was able to resume normal driving operations and drove home. The vehicle was then towed to an independent mechanic where the mechanic was unable to service the vehicle; the mechanic towed the vehicle to another independent mechanic who they were unable to retrieve the part to repair the vehicle. The contact then called Hempstead Ford (301 N Franklin St, Hempstead, NY 11550) and Crown Ford Inc (420 Merrick Rd, Lynbrook, NY 11563) and both informed her that the parts for the repair were on backorder. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,000. VIN tool confirms parts not available.

Speed is slow when Pressing gas and it makes a roaring sound they stops driving

The contact owns a 2016 Ford Escape. The contact stated while attempting to shift into reverse(R), the gear shifter remained in drive(D). The contact stated that upon moving the gear shifter into reverse(R) successfully, she heard an abnormal loud popping sound coming from the hood. The contact also saw smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The vehicle was towed to an unknown dealer where the transmission was replaced. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. Additionally, the contact stated while driving 10-15 MPH, the vehicle lost power steering functionality. A warning message indicating that the vehicle needed assistance was displayed. The contact veered to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle regained power steering functionality. The contact was able to drive to her residence however, the failure reoccurred while driving. The vehicle was towed to an unknown local dealer and was being repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Over a month ago, the transmission on my vehicle blew while I was driving the car. There were no warning signs or lamps prior to this issue. I have been made aware of the recall and I am not sure if the transmission failure is due to this recall. A mechanic has looked at it and has confirmed that a new transmission is needed.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle failed to exceed 25 MPH while attempting to accelerate. The contact was able to get to her destination; however, the vehicle became difficult to move forward or backward. There were no warning lights illuminated. The vehicle was towed to the local dealer who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 110,000.

Swollen lung nuts.

On April 10, 2022, I received the check engine light indicator on my 2016 Ford Escape. I took the vehicle to a local mechanic to be inspected on April 15, 2022. I was informed after a diagnostic that my Vapor Canister Purge Valve was malfunctioning. I was told that the part could be ordered, but it was on backorder in excess of 4,000 orders. I have had the following problems that continue to put myself and other motorist in danger: I am unable to accelerate past 50MPH due to air build up in my engine causing engine stall outs on major roadways and intersections with the inability to restart the vehicle, as well as the inability to safely refuel my vehicle due to restart problems. My car has stalled out on major state highways and interstates, creating unsafe situations for myself and other motorists. Over the past 4 months I have continued to call my mechanic and Ford, with Ford offering no ETA on the production of the needed part.

We have maintained this vehicle per manufacturer instructions including flushing the transmission system. While on vacation 2 states away a transmission fault light came on. There were no indications like hard shifting or the transmission slipping. It Said to hit the OK button so we did. Then the indicator went away. It came right back on and then the engine fault light came on. The car shuddered and then the transmission quit. I have never had a car do this before. This is an expensive fix for a car that has been properly maintained and had only 111,000 miles on it.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle failed to release from park while reversing. The vehicle continued to roll. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The contact stated the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 124,440.

Cranked car to leave, left running to run back in my home for a forgotten item. As I’m walking toward my home, my car started rolling backwards. I ran try and stop it as it was only moving 1-2mph. Hit my mailbox and started veering right towards a light pole and utility box in neighbors yard. I was able to get to it after falling twice, got the door open, but by that time, it was too close to the pole. I let go to avoid injury and the driver side door hit dead center of the light pole. The car is not drivable now. The door was smashed forward, hinges were busted, and door was flat against left front fender.

This vehicle has less than 45K miles on it. It's begun to jerk shift between 2 and 3 gears. There is a transmission recall with no remedy as yet, but it is more related to parking issues. Problem was reproduced at Superior Brookdale Ford, they performed an adaptive relearn but it was doing the same thing on the way home. I've read from others with the same model that it could cease functioning altogether and that could lead to an accident. No warning messages appear, and it is available for inspection upon request.

I was driving and my car felt like it changed from drive to neutral without any physical prompt on my part. The for escape kept rolling away and I was able to bring it to a parking lot. I was able to turn the vehicle off and tried turning it back on again. It felt like it was changing gears without being touched. It kept trying to move forward and reversing when it was on park. I was scared so I turned the car off and put the emergency break because of the strange shifting between gears that was happening. I had to have the vehicle towed as it is now inoperable. It is at the shop and is currently untouched . A few days later I found found has recalled my vehicle for transmission issues. I am now careless with no help in sight.

The contact owns a 2016 Ford Escape. The contact stated that upon placing the vehicle into reverse(R), the vehicle would jerk while in motion. The contact then stated that upon placing the vehicle into drive(D), the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed with transmission failure. The contact was provided an estimate for the repair. Upon investigation, the contact discovered NHTSA CAMPAIGN NUMBER: 22V413000 (Power Train). The dealer and the manufacturer were notified and she was informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 119,000.

We bought this car used. Every since purchase the rear camera has failed off and on. The radio as well as display seems to do as it wants. I try not to depend on camera but the other issues bother me. Seems to be random things happen that all seem to tie back to the darn display or the SYNC3 part of it. I see a TSB 21-2175 that seems to hit on it. I also see the recall on other Escapes. Mine is a 2016. Really bothers me. I am afraid it is going to cause engine to stop in traffic. Or what if a child walks behind me? You only allow me to enter one date. This is random and happens a lot. It is getting worse and more frequent. First did it at 40,000 now has 100,000 and still doing it. Have asked folks and got nowhere.

I had replaced my transmission at 100,000 mile mark. I have never had that happen in an older veichle. And when mine went it did the same thing with not going into park all the way. I paid out of pocket for it. And have kept up with oil changes and Maintance on my veichle, and now I am having problem with misfire and it is the head gasket and they garage put a camera down in it and the motor is cracked. I have had nothing but bad luck with this escape. I owe a lot of money on it still and cannot afford to put new motor in it. I’ve googled on the issue and I see other reviews of people having the same issue. I have receipts when I did the transmission and would like reimbursement for that and I would like to give my veichle back and not have to finish off the loan , so I can ne able to go get another veichle.

The driver owns a 2016 Ford Escape. The contact called on behalf of the wife, who drove into the driveway at approximately 2 MPH, the gear was put into the park; however, the vehicle inadvertently reversed. There were no warning lights illuminated. The vehicle stopped in the yard and was not diagnosed or repaired. The driver notified the manufacturer and was informed of a recall that would be coming out soon; however, they provided no more details or timeframe. The approximate failure mileage was 80,000

The contact owns a 2016 Ford Escape. The contact stated that immediately after refueling the vehicle, the vehicle failed to start as needed. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic was unable to determine the cause of the failure. The mechanic was able to start the vehicle. The contact stated that on another occasion while driving at an undisclosed speed, the engine started to rev causing the vehicle to lunge forward. The contact stated that the vehicle was difficult to control. The vehicle was stopped and then towed back to the independent mechanic. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 140,002.

The roof rack leaks every time it rains or gets wet car wash etc. Underneath that roof rack mounting hole is the curtain airbag which is soaked every time that happens. The airbag is rusting/staining my headliner and I think based on that tachata recall this would be under the same scrutiny. Concerned about whether or not the airbag will deploy of if it's corroding away each time it rains. I reached out to Ford when the unit was under warranty and no assistance from them. I then tried to take things into my own hands and silicone it but it still leaks. I have no idea how or where anymore. Still assuming the roof rack though

The contact owns a 2016 Ford Escape. The contact stated while driving 60 MPH, the accelerator pedal was depressed and the vehicle started jerking. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact restarted the vehicle and was able to drive to her residence. The contact stated that upon parking the vehicle, the warning message "Transmission Fault' was displayed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced; however, the dealer repaired the transmission with used parts as the parts needed were on backorder. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the dealer where it was diagnosed however, no failure was found. The dealer also informed the contact that the parts were on backorder. The contact stated that the failure persisted. The contact later became aware that her VIN was included in NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

The contact owns a 2016 Ford Escape. The contact stated upon retrieving the vehicle from the dealer after a taillight replacement, the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where it was diagnosed that the turbo had failed and needed to be replaced. The vehicle was then taken to an independent mechanic who provided the same diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 102,000.

The contact owned a 2016 Ford Escape. The contact stated that when the vehicle was in the park position on top of a hill and after they returned approximately a short time later they returned finding the vehicle rolled down the hill and crashed into a tree. The vehicle was towed and deemed totaled. A police report was not filed. There were no injuries. The dealer was not informed. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2016 Ford Escape. The contact stated while the vehicle was in park, the vehicle suddenly started rolling backwards rolled into a ditch. The vehicle was towed out the ditch. There were no injuries sustained. The contact researched online and became aware of NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 75,000.

Coming home from a 300 mile trip vehicle would not go into the highest gear (6th) on the highway. Next day, while coming into driveway the wheels locked up. The vehicle would not go into gear. Engine would spin but like it was in neutral. Called tow truck and the vehicle had to be dragged onto the tow truck with front wheels locked. Dealership informed me that I needed new transmission. $6000 repair. Also the engine light was on and the dealer told me it was a was a turbo wastegate solenoid not related to the transmission.

The contact owns a 2016 Ford Escape. The contact stated while at a traffic light, the steering wheel locked inadvertently. The warning message "Steering Wheel Default" was displayed. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact was able to continue driving; however, the failure reoccurred after restarting the vehicle. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 108,000.

The ecm become disconnected driving down the road causing the car to loose complete power. 1 week later steering failure warning alert on info cluster immediately followed by complete steering failure alert on info cluster. Loss of steering and control of car. Towed to Asheville Ford & Lincoln in Asheville NC for inspection. Receipt from Asheville Ford & Lincoln provided. Confirmed steering failure. The vehicle was NOT in any accident since my purchase of the car. Prior to my purchase of this car, it was in an accident reported by previous owner and not disclosed by the dealership. I located insurance receipts in glovebox of car where a body shop had done repairs resulting from an accident. My car was under extended warranty at that time however my claim was denied because I used a zip tie to secure the ecm back to the car when it disconnected. I couldn’t get the car in the shop to have it repaired right away and while waiting for an appointment from Ford, the incedent with the steering failure happened. I have plenty of notes, receipts and documentation of this situation and previous repairs made to the car prior to me purchasing it. Please let me know if any further info is needed and I’ll be glad to provide it. Ford instead voided my warranty without any written or verbal notice to me about anything. Still haven’t received a reason my claim was denied in writing.

We bought a 2016 Ford Escape on 25 June 2021, from Phil Long Ford in Motor City, Colorado Springs, CO. for approx. $21,000. Mileage was 62,783k. In Aug and Sept 2021, we brought the car back to Phil Long and told them there was a transmission issue that intermittently occurred on highway speeds. When passing there was an extremely rough shift that felt like a car ran into the back of us. This created a safety issue when driving. Phil Long reluctantly test drove the car and said they couldn’t do anything as they didn’t experience the extremely rough shift. This rough shift continued to happen about once every couple of weeks. We brought the car to Transmission Clinic in CO Springs and they confirmed that we needed a new transmission. On 02 June 2022, we paid $4,992 and got the transmission replaced. Transmission Clinic stated they are seeing many issues with Ford transmissions on Ford cars with low mileage. I contend that Phil Long Ford knew this info and should have been willing to help us in Aug/ Sept 2021. I am requesting that Phil Long Ford reimburse us in full or part for the cost of this recent transmission replacement. I believe Ford Motor Company should issue a recall for these poor transmissions.

Kept saying it was over heating shutting down the motor chugging not gaining speed. Had all spark plugs and coil packs changed ran for 5 days and started dining it all over again.

While driving the engine stopped. Coasted to side of road. Towed. Code read camshaft position sensor

FORD 04/29/22: Brought my 2016 Ford Escape Titanium to dealership in Bremerton, WA when engine light was on and engine began shuddering on a cold start. Mechanic found P034 for a #4 engine miss. Removed #4 plug & found some buildup on coil boot. Replaced plugs &#4 coil boot. Installed SP550 spark plug, CB5Z 124402 A boot, ignition wire prot, replaced spark plugs and 2 worn coil boots. Completed fuel induction service & installed 201 fuel injection cleaner. Total: $1,097.31 05/13/22: Return to dealership to report engine light on again & intermittent shudder on cold start. Mechanic found P304 present. Passed relative compression test. After cold starting vehicle for a few days, mechanic verified reported concern. Pressure tested cooling system, removed #4 spark plug. Using bore scope, found coolant seeping into cylinder. Recommended engine replacement due to coolant intrusion into cylinder. Dealership submitting to Ford for good will. Awaiting response. Mileage: 51,158 Service manager informed me my car was “safe to drive”

Check codes found B00C0, B00A0, U0455. Passenger seat occupant classification airbag sensor faulty. Affects both airbag passenger and drivers side airbag systems. Dealer service center recommends replacing failed airbag sensor harness system and system reset (approximate repair cost $2700).

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that they could not perform the tire rotation due to the lug nuts being swollen. The dealer informed the contact that the lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired. The failure mileage was 42,985. The contact has stated that the lug nuts were replaced at their own expense.

The contact owns a 2016 Ford Escape. The contact stated that while driving up a hill at 40 MPH, the vehicle shook and then stalled with the transmission fault warning message displayed on the instrument panel. Due to the failure, the contact had the vehicle towed to a dealer where it was serviced for a defective fuel pump which was covered under warranty. Recently, the contact stated that while driving on the highway at 55 MPH, the vehicle stalled. The contact was able to pull off to the side of the roadway. The contact called a friend who assisted her and she was able to drive the vehicle home driving 25 MPH. The dealer was notified of the failure where and the contact was provided an appointment to have the vehicle serviced. The vehicle remained with the dealer for approximately two weeks and was diagnosed with transmission failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 104,000.

While driving the 2016 Ford Escape, the torque converter failed and sent all sorts of metal parts into the transmission casing. At 102,000 miles, the vehicle suddenly, and without warning, lost momentum on the highway and I had to coast into a parking lot. The engine was running but the transmission would not engage so the vehicle could not move. The problem was confirmed by the dealer who repaired the transmission and torque converter for $4200.00. The loss of power on the highway in rush hour traffic caused a severe safety situation which I was able to avoid by coasting over to the right lane and fortunately into a parking lot. The check engine light appeared briefly than went out. This seems to be a serious manufacturer's defect that could certainly lead to catastrophic crashes. Thank you.

The contact owned a 2016 Ford Escape. The contact stated that while driving at approximately 65 MPH, there was smoke coming from the hood to the windshield. The contact pulled over and there were flames entering the vehicle. The fire department extinguished the fire. There were no injuries reported. A police report was filed. The vehicle was destroyed and towed away since it was not driveable. The manufacturer was notified of the failure. The approximate failure mileage was 83,681.