2015 Ford Escape complaints

“steering assist fault". The steering wheel basically locks up and is more difficult than typical power steering loss. My pregnant wife was driving on the road around 55 mph and got the “steering assist fault” in the middle of a busy highway. She couldn’t pull over immediately due to steering being hard to use. Issue happened randomly about 6 months ago and happened again twice in 3 weeks. Car is schedule to get assessed by dealership. No warning signs before or after. Issue gets temporarily resolved by turning off the vehicle and turning it back on

The contact owns a 2015 Ford Escape. The contact stated that while her son-in-law was driving at an undisclosed speed, he heard an unusual grinding sound and stopped the vehicle and shifted into park(P); however, when he attempted to shift back into drive(D), the gear shifter was inoperable. The driver was only able to shift into reverse(R). The vehicle was towed to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced twice. The manufacturer was made aware of the failure. The failure mileage was approximately 104,000.

TRANSMISSION FAULT on 4/17/23 i took my car for a check engine light/ I got the recall notice few days later. I took my car back to ford Wilson motor company and they stated that they had done the recall on 4/17 I did not notify them or anything they refused to service my car. forward few months later. No light or noise my car gets a transmission fault i called ford and they said they did fixe it but now i have car they refused to service.

Transmission Converter Torque. I have had the car 7 months and had nothing but issues with this used car. However, since the first day of having, there was a hesitation and sputtering which I was told was due to the fuel line. The dealer fixed that but than washed there hands of us. After, It kept shuddering so I took it back to a mechanic and was told the above. After reading the reviews, this should be recalled immediately and is dangerous to drive on and can cause a serious accident or injury for anyone in the car.

The contact owns a 2015 Ford Escape. The contact stated while coming to a complete stop at a traffic light, the vehicle shuddered significantly. There was no warning light illuminated. The contact stated that the failure recurred several times. The vehicle was taking to the service station, where an independent mechanic replaced the sparks plugs. The contact stated while reversing out of the service station, the vehicle shut off. The contact was able to restart the vehicle. The contact stated that the failure persisted while reversing and while attempting to drive from a complete stop. The contact stated that she would quickly depress the accelerator pedal after shifting into drive(D) or reverse(R) to prevent the vehicle from shutting off. The contact stated that the failure had been occurring increasingly more. The contact stated that upon starting the vehicle and attempting to drive, the engine revved, but the vehicle failed to respond. The contact stated that the vehicle was undrivable. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the local dealer. The failure mileage was approximately 103,000.

While driving my vehicle went into limp mode and then caught on fire.

Update to previous report filed Report No. 11521661. Another class action lawsuit filed on this same issue alleging FORD's knowledge of this issue and lack of response. Is the NHTSA going to act? This is dangerous. https://www.carcomplaints.com/news/2023/ford-canada-lawsuit-ecoboost-engines-leak-coolant.shtml

On July 06, 2023, I took my wife's Ford Escape to Dick Masheter Ford for an oil change and tire rotation. It is the dealership that we bought the car new. The car is a 2015 and has only 44000 miles on it. The technician came over to the service representative so I knew there was a problem. They informed me that the wheel lug nuts had swollen and the parts department didn't have any lug nuts in stock. I would have to go somewhere else to get them replaced. I did some research on the internet and found out that my problem is not new to Ford. I have bought Ford cars for my wife and me for the last twenty years and I feel Ford should offer help on my wife's car. If not replace the lug nuts then assist in changing them out when I rotate the tires again.

I was driving when the car turned off and the display said Transmission is not in park. The car would not turn on until the engine cooled down, I took it to mechanics and they could not figure out why it was turning off. The battery, alternator and started all tested fine. I do not know what happened.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The contact stated that the DTC codes indicated that cylinder #1 and #3 were misfiring. The contact stated that a week later while driving at an undisclosed speed, the engine overheated with a message to turn off the vehicle displayed. After restarting the vehicle, the vehicle operated normally. The following day the failure reoccurred. The vehicle taken to the local service center and coolant was added to the reservoir; however, several hours later the contact discovered that the coolant reservoir was empty. There were no coolant leaks present. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The contact was concerned that the manufacturer had recalled other year vehicles for the same failure. The failure mileage was 160,000.

Steering assist fault Service required [XXX] I am writing to bring to your attention a critical safety issue I recently encountered with my 2015 Ford Escape. I am deeply concerned about the lack of response and accountability from Ford regarding this matter, and I kindly request your assistance in addressing this potentially life-threatening problem. During a recent incident, my vehicle's power steering suddenly failed, rendering the car extremely difficult to maneuver. The lack of power steering made it nearly impossible for me to maintain a straight line, let alone perform any evasive maneuvers to avoid potential hazards on the road. Fortunately, this incident occurred in a drive-thru, and my children were not present in the vehicle at the time. I dread to think of the consequences if this failure had happened while driving at higher speeds or in a more critical situation. Upon taking my car to the Ford dealership for inspection and repair, I was shocked to learn that the power steering issue is not covered under my warranty. The dealership informed me that because my vehicle has exceeded 60,000 miles and is now over four years old, it falls outside the warranty coverage. I find it deeply troubling that Ford refuses to acknowledge the obvious flaw in the design of the car's power steering system, especially when comparable Ford models such as the 2011-2013 Fusion have been recalled for the exact same issue. As a loyal Ford customer, I implore you to thoroughly investigate a

While driving car shit off and displayed message “transmission not in park” once coasted to a stop car unable to turn back on with steering wheel, gear shift, and brakes locked. inside lights and screens, brake lights, and fog lights will turn on, but car will not turn over or attempt to start

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic, who informed the contact that the transmission needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to two different independent mechanics, who were unable to duplicate the failure. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.

Unsuccessful correction of recall of instrument panel. The panel flickered shortly after we purchased in 2018 and have been told by Ford dealer the manufacturer replaced with the same part that was malfunctioning. They will only attempt to correct the problem one time. The same bad fix was applied to the recall. I feel like I have to 'tip toe' so to speak driving this car. There's no way to know how many miles the car has been driven, or other information as it is all blank.

Transmission has had issues since purchasing the vehicle 5 years ago. Upon acceleration, car jerks forward. Transmission recall for bushing came out in January 2023. In April, my car got stuck in reverse and would not change gears due to the recalled transmission part. In May, my transmission went bad while driving, and I could not change gears or accelerate speeds due to a faulty transmission. I believe that the recall is associated with my mechanical failure of my transmission.

Transmission failure. OBD reports gear 3 incorrect ratio. Research indicates this is a common and ongoing failure in the Ford Escape due to engineering and manufacturing by Ford.

I took my 2015 Ford Escape to Gary Yeomans Ford Ocala for 2 recall items and they wanted to charge me for the recall items. My Vin#[XXX] Making me pay for recall items is illegal and they should be prosecuted. IMHO Where can I go to have the recall items fixed without having to pay for them? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

At approximately 85,000 miles, the vehicle started experiencing issues where pressing the gas pedal would not make the vehicle move. It was intermittent, and luckily I was near my home and able to get it into the garage. If I had been on a main road at the time, I likely would have been hit, injured and/or killed. I was confident it was a transmission problem because I had the same thing happen on a 2014 Ford Escape in 2022. That vehicle had about 135,000 at the time. If you follow this Facebook link, you will see many more people who also have the same transmission issues with Ford Escapes. https://www.facebook.com/groups/811053262904301 Ford Motor Company and the local dealership were very difficult to work with on this issue.

The contact owns a 2015 Ford Escape. The contact stated while starting the vehicle, the instrument panel failed to illuminate as needed. The vehicle was taken to the dealer and the contact was informed that the instrument cluster needed to be replaced; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the VIN was not under recall and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 60,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving approximately 25 MPH, the vehicle lost motive power and failed to accelerate as needed. The contact stated that the “Service Transmission” warning light was illuminated. The vehicle was towed to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 183,000.

The contact owns a 2015 Ford Escape. The contact stated while driving 40 MPH the vehicle started overheating with the "Vehicle Overheating - Pull Over" message displayed. The contact was able to pull over on the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but no assistance was provided. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted, and a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 57,000.

The contact owns a 2015 Ford Escape. The contact stated that while in reverse, the rear-view camera failed to illuminate. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

Ford case number - [XXX] I was driving down the highway to attend my daughter's college graduation when I noticed that the vehicle wasn't moving when accelerating; it got worse as I again tried to accelerate and the engine was revving and RPM dial was increasing but car would not move. Then the car jumped and sputtered. As I was exiting the highway the Transmission Failure light came on. There was no warning to this event. Once I got the car off the highway and assessing the situation, we decided to try and start the car to see if it would drive and while the car did start, it would not move in drive or reverse. The car was towed to Columbia MO so I could attend the graduation and is being serviced by a transmission expert there. He confirmed that it needs to be rebuilt. This same repair shop has said they have serviced close to 60 Ford Escapes for transmission in the last 18 months. Another Ford dealer said its a known issue for these transmissions to fail. My car doesn't even have 100k miles on it. The danger and risk of this happening on an interstate is pretty obvious; the cars behind me had no idea my transmission was failing (heck, I didn't know it either) and that I was struggling to accelerate. We could have easily been hit by any car or semi that was travelling down that same highway - it was extremely scary. It is crazy to think of the number of Ford Escapes in the nation that are failing when a small town in Missouri has serviced 60 in less that two years! I hope t

Https://www.cars.com/articles/2013-2015-ford-escape-fiesta-st-fusion-transit-connect-recall-alert-1420694733115/ While driving 80 miles an hour on an 8 lane freeway, with the flow of high traffic-including semi commercial traffic, and my child in the car, the vehicle went into limp mode due to an overheat warning. I was unable to accelerate and was able to "limp" to the side of the road. Very scary and VERY dangerous. My child and I are lucky something worse did not happen. Root cause lack of coolant circulation resulting in the engine overheating. This possibly has caused a crack in the cylinder head, resulting in a pressurized oil leak that, in the presence of a heat source such as a hot engine surface, increases the risk of an under-hood fire. Through research, I found this is a known issue with my vehicle and besides a limited recall (of which my VIN is excluded) there is a class action pending in California. I contact FORD customer service and its answer was my VIN isn't included in the recall so nothing they could do. When I brought up on FORD's knowledge and request for someone in its escalation team to call me, they said a supervisor would call and the customer service supervisor said- my issue because my VIN not included in the recall. There have been 30+ cases of engine fires related to this issue and hundreds if not thousands of FORD owners affected. How is the NHTSA not taking action? This is very dangerous and a very expensive cost to consumers who were misled by

The car was running just going down the road then all is a sudden it gave a jerk and the temp gage went up to hot and a warning came on saying to stop the vehicle, which I did and it started to cool down. Then I drove it a little further and it began to smoke and I got it it a place to park and we looked and the coolant was empty. So I had someone get me some coolant and filled up and I started the car and it began to smoke like a freight train, so I shut it off and called a tow truck to have it towed to the closest garage and they have inspected it and it has a crack in the long block. This has been a complaint by several ford owners and Ford does nothing to fix the issue or replace the motor. They supposed to be investigating but we was told there was nothing to be done by Ford and we have to pay $6200 for a used motor that will most likely fail as well. We just to get our car fixed and I believe Ford should pay for a new motor since this is a manufacturer defect. According to the mechanic and the reviews I have researched on this problem. Please help us. Thank you

The contact owns a 2015 Ford Escape. The contact stated that while parking the vehicle, the transmission failed to shift into park(P), with the Service Transmission Now message displayed. Additionally, the vehicle made abnormal sounds while driving. The vehicle was towed to the dealer, where recall repair of NHTSA Campaign Number: 22V413000 (Power Train) was performed; however, the failure recurred after the recall repair was performed. The contact stated that the transmission failed to shift into drive(D), and the parking brake was applied while the vehicle was parked. The vehicle was then towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

While driving on rural roads (30-45mph) the vehicle had a sudden loss in power, as though the transmission was slipping. The problem went away as suddenly as its onset, but approximately a week later, a warning 'Transmission Failure, Service Now.' appeared and the vehicle immediately went into limp mode, and would not shift into higher gears. AAA was called to tow the vehicle to the dealer for service. The Ford dealer received the vehicle and reported that the clutch plates had failed. This vehicle had the original transmission fail at 65,000 miles. Ford refused to pay for any parts or labor, as the car was out-of-warranty (by 5000 miles). Customer payed out-of-pocket for diagnosis, parts, and labor to install a new transmission ($5820.86). The second failure noted above occurred at 81,000 miles (only 15,000 miles / 18 months on the new transmission) and was covered under the warranty of the prior transmission.

2015 Ford Escape, on several occasions after fueling, when pushing start, the car cranks but no start and shuts off. It took several attempts, with revving it up and, sputtering and shutting off before it cranked. No check engine indicator illuminated. There have been instances where the car parked in driveway and the same occurrence with it sputtering and shutting off. Currently at Ford dealership, diagnosed as canister purge valve. I contacted Ford reference recall, there are over a million recalls on Ford Focus for this same issue-canister purge valve, but none for Ford Escape.

When stepping on the gas the SUV is hesitating to move forward, it is shifting very high and having a hard time shifting into gear. Transmission issues

Complete Transmission Failure. Always serviced at 30,000 miles and regular maintenance done on vehicle. This occurred without warning and according to the Transmission Shop and looking at the internet, this is a common problem with Ford Escapes after 100,000 miles. Ford needs to pay for these repairs. $5000 for mine

Currently a Lemon Law Lawsuit is going on out west in reference to the Ecoboost failure which my vehicle year is included in that. The risks include engine failure and risks of fire. Currently my vehicle is missing/over heating/white smoke pouring out of my exhaust/losing coolant. This has caused my vehicle to be a major safety hazard for my children and myself. Ford has been called but was told nothing can be done since no recall has been put into effect.

My transmission have gone out because the manufacturer got the parts in to late!

The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the rear driver’s side door, the door failed to latch securely. The door ajar warning alert indicated that the door was open. The contact stated that she used a rope to keep the door closed. The contact was concerned that one of her children could fall out of the vehicle if the door opened while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages). The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.

The contact owns a 2015 Ford Escape. The contact stated that NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) was previously performed on the vehicle. The contact stated that upon locking the vehicle with the key fob, the horn engaged as confirmation that the vehicle was locked securely. However, after his daughter became aware that someone had broken into the vehicle, she discovered that the vehicle could be opened by pulling the door handle after it had been locked with the key fob. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch and lock assemblies needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 81,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at 57 MPH, an abnormal sound was heard, and the vehicle failed to accelerate. The contact stated that that the transmission failed, and the service message was displayed. The contact stated that the vehicle was hauled to the residence while in neutral. The vehicle was then towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired with a refurbished transmission. The contact stated that the following day after picking up the vehicle, upon starting the vehicle, the steering assist fault message was displayed before the vehicle erroneously turned off. The vehicle was towed back to the dealer who stated that the steering assist needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown steering recall however, the VIN was not included. The manufacturer was notified of the failure however, the contact was unaware if a case was opened. The contact was transferred to the NHTSA Hotline. The approximate failure mileage was 106,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the headlights failed to provide sufficient illumination. Additionally, while inspecting the vehicle, the contact noticed there were small cracks on the headlights. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 92,400.

The contact owns a 2015 Ford Escape. The contact stated that the rear back up camera failed to operate as needed with a blank on the display screen. The vehicle was taken to the dealer where the contact was informed that the Accessory Protocol Interface Module (APIM) was defective and needed to be replaced. The contact was then notified of NHTSA Campaign Number: 15V406000 (Electrical System); however, the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 72,000.

The contact owns a 2015 Ford Escape. The contact stated that after driving for approximately 20 minutes, the vehicle was parked the key was removed from the ignition, but it sounded as if the engine was still running. The contact depressed the accelerator pedal, and the engine started revving. Additionally, the contact stated that the vehicle was unable to be turned off for 10-minutes. The vehicle was able to be restarted but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 102,500.

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was idling, the engine was overheating with the coolant temperature warning light being illuminated. The vehicle was taken to an independent mechanic, where the radiator fans were replaced; however, the failure reoccurred while driving 20 MPH. A message advising to pull over was displayed. The contact veered to the side of the road and remained there until the vehicle cooled down. The contact then drove to the independent mechanic, where it was diagnosed that there was a crack in the engine block. The mechanic contacted an unknown dealer, who referred him to the manufacturer. The manufacturer was contacted and referred the contact the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

My car caught on fire While it was parked. I contacted ford ford had no knowledge of fires in the car. Come to find out. It's all over the internet that there are fires in the ecoboost fuel system. They are refusing to fix the car. I am disabled and I feel like they are taking advantage of me because of that. I had an extended warranty even at the same time which obviously meant nothing. This is a great injustice and I really really really really really need help. I have tried everywhere. Please help me.

Vehicle stalled while on the highway at 60+ MPH, no warning, almost no brakes, or steering, almost got into an accident, emergency pulled over on the side of the road, started back up, this issue has occurred two times in the last couple moths. Also after fueling, vehicle idles hard and stalls a couple times, starts back up and runs normal.

2015 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 20V-22.

The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle she became aware that the instrument cluster was inoperable. The contact who is an amputee and physically disabled stated that she needed all the instrument cluster gauges to be operable in the event of an emergency because she had no phone service or ability to reach Emergency Services. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced. The vehicle had not been repaired. The contact researched online a related the failure to Technical Service Bulletin Number: 20- 2255 (Electrical System: Instrument Cluster/Panel). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Escape. The contact stated that the instrument panel had gone blank. The contact stated that due to the failure, the tachometer, speedometer, tire pressure, and check engine warning light features were made inoperable. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact stated while driving 25 MPH uphill, the RPM revved up and dropped. The vehicle made an abnormal whining sound. There was no warning light illuminated. Additionally, the contact stated while driving and depressing the accelerator pedal, the RPMs revved to approximately 4,000-5,000 RPM and the vehicle hesitated to respond while accelerating. The contact stated that the vehicle was not shifting properly. The contact continued to depress the accelerator pedal until the vehicle responded as needed. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer, who informed the contact that the transmission needed to be replaced. The vehicle was not diagnosed nor repaired. The vehicle was taken to a transmission specialist, Tigard Transmission Center, where the transmission was replaced at the contact’s expense. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 59,000.

The contact owns a 2015 Ford Escape. The contact stated that while his daughter was driving 30 MPH and merging onto the highway, the vehicle hesitated while depressing the accelerator pedal. The transmission warning light illuminated. The vehicle was towed to a dealer where it was diagnosed with transmission failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 22V413000(Power Train). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 94,000.

The contact owns a 2015 Ford Escape. The contact stated that after coming to a stop at a traffic signal, the transmission was slipping. The oil warning light was illuminated. The contact had received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was towed to a local dealer to be serviced under the recall. The vehicle was repaired; however, the contact was then informed the vehicle could not be returned and was inoperable. The vehicle remained at the dealer. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 98,400.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was taken to the dealer and the recall repair was performed; however, the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was not available.

Tried to pass a car going around 55 or 60 got into the other lane to try to go around and car wouldn’t accelerate. When you hit the gas the rpm’s jump up and drop and repeat. Had to slam on brakes and get on side of road and turn the car off and sit there for a little while until it would crank and drive again.

The transmission failed instantly with no warning after the vehicle showed no issues on a diagnostic test 3 weeks previous to the transmission failure. In addition, a recall part issues from Ford was replaced that directly attached to the transmission at the service appointment 3 weeks prior. The transmission failure, stopping the car's movement on the spot, happened without warning while in traffic putting myself and other drivers in my immediate vicinity at risk. The dealer confirmed that the transmission failed and would need to be replaced. Ford is currently defending litigation in a class action lawsuit which quotes 1.7 million Ford Escapes have faulty cable bushing, the same part that was replaced on my car at the service appointment 3 weeks prior to the incident. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear.