Page 14 of 42 · complaints 651–700 of 2,089

2014 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Engine
Filed Oct 26, 202285,000 milesUT

The contact owns a 2014 Ford Escape. The contact stated that while driving at 25 MPH, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the long block, air filter, battery, and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was approximately 85,000.

Structure › Body
Filed Oct 25, 2022MS

Contacted local Ford dealership(s) in reference to 2 open recalls on my vehicle: Transmission gear shift linkage and door latches. I was made aware of the door latch recall when I was traveling with my 2 children who were in the back seat and the back door opened and would not latch closed. Upon researching, I found the 2 recalls and have tried for over 4 months to get it repaired as it is a serious safety issue. I was advised that it could be in the repair shop for 2-3 months and I would not have any transportation as they stated they do not have "courtesy" vehicles. I feel like Ford should honor the recall in a timely manner which they are NOT. The vehicle is available for inspection upon request.

Power Train
Filed Oct 24, 202290,000 milesNY

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was jerking while driving with the accelerator pedal depressed. There was no warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Engine
Filed Oct 20, 2022TN

Vehicle was taken to local Ford dealer for recalls and coolant issue as noted on service right up as follows; Customer states coolant issue, no visible leak and holding pressure, customer adds about 1 gallon of coolant per month. Per technician; Customer in need of engine. We have researched and we have called two major engine rebuild companies and there are no 2.4 Liter engines to be found. We called a local Ford dealer and spoke to parts department and they stated that they do not have any new 2.4 Liter engines available nor is there any projected build times. I have checked into using a 2.5 Liter and the engines are not interchangeable and basically I have a good car with no engine and cannot be traded or sold.

Power Train
Filed Oct 19, 2022CO

The contact's granddaughter owns a 2014 Ford Escape. The contact's granddaughter received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while her granddaughter was parking the vehicle, the gear shifter seized and failed to shift to park(P). The granddaughter activated the parking brake to park the vehicle. The dealer was made aware of the failure and advised the contact to tow the vehicle in for service. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Power Train
Filed Oct 13, 2022TX

The contact owns a 2014 Ford Escape. The contact stated that she received recall notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to a local dealer who completed the recall repair. However, the contact stated after the vehicle was returned to her, the vehicle was stalling while driving. There were no warning lights illuminated. Additionally, the contact stated she had parked the vehicle at her residence and upon starting the vehicle, the vehicle started but was inoperable. The dealer was notified of the failure and advised the contact to tow the vehicle to their location. The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

Engine
Filed Oct 12, 2022114,000 milesGA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle previously had the transmission replaced due to a shift solenoid failure. The contact stated that while driving at an undisclosed speed, the vehicle overheated and a burning odor was detected with smoke coming from the engine compartment. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 114,000.

Engine and Engine Cooling
Filed Oct 7, 202236,000 milesVA

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that there was a knocking sound coming from the engine compartment. The contact stated that the vehicle then failed to properly accelerate and sometimes drove rough. The vehicle was taken to the local dealer who diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 36,000.

Electrical System
Filed Oct 7, 2022125,000 milesNJ

The contact owns a 2014 Ford Escape. The contact stated that on numerous occasions while attempting to start the vehicle, the engine failed to turn over. The check engine warning light was illuminated. The contact stated that several unknown warning lights were illuminated while attempting to start the vehicle. The vehicle was taken to Pep Boys where a diagnostic test was performed and produced an unknown code indicating the ECM was faulty. The contact referenced the Manufacturer Recall Number 15C03 (Electrical System). The dealer was not notified. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 125,000.

Power Train
Filed Oct 6, 202254,000 milesMS

The contact owns a 2014 Ford Escape. The contact stated while shifting into drive, the vehicle failed to shift into the intended gear. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 54,000. VIN tool confirms parts not available.

Steering
Filed Oct 5, 202289,000 milesGA

The contact owns a 2014 Ford Escape. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and no error codes were retrieved. The dealer contacted the manufacturer for assistance, and the manufacturer determined that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.

Power Train
Filed Oct 4, 2022130,000 milesGA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that after his wife started the vehicle, the gear shifter failed to shift to the intended gear. The vehicle was towed to the dealer; however, the vehicle was not diagnosed nor repaired and remained at the dealer. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Power Train
Filed Sep 30, 2022129,000 milesMN

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that on multiple occasions the shifter failed to operate properly and was stuck in reverse. No warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with a fractured shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 129,000.

Power Train
Filed Sep 29, 2022121,778 milesTX

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, she heard a humming noise and the vehicle inadvertently slowed down while the accelerator pedal was depressed. The contact stated that she was able to maneuver the vehicle off the road and placed the shifter in park. The contact then stated that after a few seconds, she placed the shifter in reverse but the engine revved and the vehicle failed to respond. The transmission fault warning light illuminated. The vehicle was towed to the dealer where it was diagnosed and produced codes: P0731 and P0733. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was 121,778.

Steering
Filed Sep 28, 2022TX

Driving in my neighborhood, the steering wheel got locked and appeared in the cluster a message: “Steering assist fault” Service required Turn it off the suv Then I turned on and drive back to my house

Engine and Engine Cooling
Filed Sep 26, 2022100,000 milesMI

The contact owns a 2014 Ford Escape. The contact stated that the cooling system was losing coolant. The low coolant warning light was illuminated. The driver added additional anti-freeze. While driving at various speeds, the vehicle misfired, overheated, and stalled. The contact detected white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic who informed the contact about an unknown recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 14V495000 (Electrical System). The failure mileage was approximately 100,000.

Power Train
Filed Sep 25, 2022MA

My 2014 Ford Escape failed to moved forward when I put on gas. I took to ford dealership They refused to do repair. I showed them safety recall notice 22s43/nhtsa recall 22v413. They said is not related. They asked for $4800 transmission and $500 for batteries.

Power Train › Automatic Transmission
Filed Sep 23, 2022110,000 milesWV

The contact owns a 2014 Ford Escape. The contact stated while driving 10 MPH, the vehicle started jerking and the transmission was slamming into gear. The vehicle was taken to the dealer for diagnostic testing. The contact was informed that the gear ratio between the 5th and 6th gear was incorrect and needed to be corrected. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 110,000.

Electrical System
Filed Sep 23, 202221,000 milesTX

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle would hesitate upon depression of the accelerator and the vehicle would enter Limp Mode. The engine fault, service now message, and check engine warning light was illuminated. The contact also stated that the vehicle would resume normal operation upon restart of the vehicle. The contact initially took the vehicle to Gullo Ford of Conroe (925 Interstate 45 S, Conroe, TX 77301) where the mechanic was unable to duplicate the failure. Over the years, the failure became more frequent and the contact took the vehicle to another dealer. The dealer then discovered insufficient compression in the engine wiring harness splices leading to the Manifold Absolute Pressure (MAP) sensor providing incorrect signals to the powertrain control module (PCM) and the contact was given an estimate for repair. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V495000 (Electrical System) however, his vehicle was not included in the recall. The manufacturer was also notified of the failure but offered no assistance. The vehicle was repaired by the dealer. The failure mileage was approximately 21,000.

Power Train
Filed Sep 19, 202291,000 milesMI

The contact owns a 2014 Ford Escape. The contact stated while at a stop light, there was a loud abnormal noise coming from the vehicle with the Transmission Fault Service now message displayed on the instrument panel with DTC: P0741 (Powertrain Control Module). The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure but provided no assistance. The failure mileage was 91,000.

Engine
Filed Sep 19, 2022AZ

Car detected low coolant and coolant was added two days in row. On second day the coolant was gone and car warned of high engine temperature, it stopped accelerating and warned to pull over safely while going 75mph on a freeway. Once checked, coolant was completely out and refilled again. Took to a Ford Dealership where had to pay for diagnostic because the Recall for the coolant issue was "Fixed" in 2019. Cause was determined that all the coolant flowed into Cylinder 3 leaving car with only 3 cylinders. Car won't go over 40 mph, and Ford wants thousands to fix an issue that they recalled for. They masked the problem until the car is literally unusable.

Engine and Engine Cooling
Filed Sep 16, 202278,000 milesUT

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the message "high temperature" was displayed. When the failure occurred, the motive power was suddenly reduced and the vehicle would not properly accelerate. Additionally, the transmission warning and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic who indicated that although the "high temperature" message was displayed, the engine was not overheating. The cause of the failure was not determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 78,000.

Engine
Filed Sep 15, 2022NE

The ECO boost engine has a design flaw that makes the coolant not correctly cycle through the machine. Instead, it sits in the hot engine and vaporizes, eroding the engine over time and it can catch fire. There is a current class action lawsuit against FORD, which does not recognize this as a fault. I've had overheating problems where I can't drive my car.

Power Train
Filed Sep 15, 2022WA

Was driving 35mph and car started jerking and lost power to gas pedal. I placed it in park, and then in drive. The speedometer trusted to 110 and then it jerked some more, heard a horrible whining noise. I drove home with same issues, about 6 blocks. Then I got a transmission failure message on my dash. Could put in park. Put my e brake on. Had it towed to the dealership. Car only has 55,000 miles on it. Been meticulously maintained. There were no warnings before this incident. Dealership called and said my transmission needs to be replaced. Well we do t have 6000 to fix it and ar still making car payments. I have seen thousands of these complaints online, why isn't Ford doing something for the consumer. This should be a recall. I am not a happy customer

Power Train
Filed Sep 14, 2022KY

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the engine revved loudly while the vehicle hesitated during acceleration. Additionally, the vehicle jerked while driving. The vehicle was towed to the place of employment. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Engine and Engine Cooling
Filed Sep 14, 202290,000 milesTX

The contact owns a 2014 Ford Escape. The contact stated while driving 70-75 MPH, the vehicle began to overheat. A message indicating that the engine was overheating was displayed. The contact veered to the side of the roadway until the engine cooled down. The contact then pulled into a gas station where he refilled the coolant. The contact later noticed that coolant was leaking from the vehicle. The contact replaced the coolant reservoir, coolant hoses, and two coolant temperature sensors himself. Additionally, the contact stated while driving 60 MPH, the check engine warning light illuminated and the oil pressure warning light was illuminating intermittently. The contact pulled into a gas station and inspected the vehicle. The contact noticed that oil was leaking underneath the vehicle and onto the ground. The vehicle was towed to an independent mechanic where it was diagnosed that the cylinder head was cracked and was leaking oil. The vehicle was not repaired. The contact associated the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling).The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 90,000.

Unknown or Other
Filed Sep 14, 2022TX

The door latch was fixed about 2 years ago at the Ford dealer in Lewisville Tx due to a recall, now the door latch is broken again and according to them , they can't replace it again because it was done already. But I read that some were not placed properly . I would like report this as a safety issue, so it can be reconsider the recall to be open again. Thank you!

Engine
Filed Sep 13, 202280,000 milesRI

The contact owns a 2014 Ford Escape. The contact stated that the check engine warning light illuminated while refueling the vehicle. The contact stated that while driving, the check engine warning light was flashing off and on. The contact stated that the fuel cap was missing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

Power Train
Filed Sep 12, 202274,000 milesWA

The contact owns a 2014 Ford Escape. The contact stated that while her husband was driving 45 MPH, the transmission slipped and the vehicle suddenly decelerated to 5 MPH. Upon depressing the accelerator pedal, the RPM revved up but the vehicle failed to respond. The message "Transmission Fault" was displayed. The contact's husband veered to the side of the road. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The vehicle was then towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was approximately 74,000.

Power Train
Filed Sep 9, 2022MI

The car was shifted into drive and remained in neutral. When the car was shifted into Park, the car started to drive forward.

Engine
Filed Sep 7, 2022OR

2014 Titanium Escape EcoBoost AWD. NO WARNING LIGHTS RE LOW COOLANT. I have it serviced every three - four months change oil and check fluids. Last service 05/19/2022. 208,000 miles. Car stalled/idle rough in middle of four lane freeway during rush hour. This happened last year in heat wave also. Tonight Landmark Ford in Tigard OR called, said car is totaled, needs to be scrapped or replace engine $18,000 +. Also said torque is twisted and transmission is needed. Asked if this is a known problem. Ashley at Landmark Ford said yes, this particular engine is known to leak coolant into cylinders causing engine failure. I bought the car at Landmark and they assured me they repaired ALL recalls since vehicle was new. However the coolant recall says warning light is installed and THERE WAS NO WARNING LIGHT WITH LOW COOLANT. Can't afford to pay off loan and buy a another car at 63 years old. Currently searching for repair history to see if this recall repaired. Where is the recall notice on this when there is page after page of exactly the same complaint on nhsta site? Last time I had a known issue Ford dealer refused to repair said my only recourse was to report to nhsta. That doesn't seem to be working for anyone else. There are so many complaints re this here just this year WHY ISNT' THIS RECALLED AND FIXED BY FORD!!!!!

Engine
Filed Sep 3, 2022VA

Per the coolant recall issued in 2017/2018, I had my car repaired at Ted Britt Ford where I bought my card. I have now had a coolant issue and my car now has been towed to a car repair shop that is stating I will need to buy a new engine due to a crack at cylinder 3 (Which I see repeated over and over for the exact cause on the message boards due to poor recall and that it needs to be recalled again) at a cost of approx $9,000 even though Ford has had these recalls but did not fix the problem as many upon many complaints on the message boards and many phone calls, emails to Ford with no resolutions. I am reaching out to NHTSA in hopes that not only my issue will be resolved whether through a recall. I look forward to a positive, speedy remedy as my car is now sitting in a repair shop parking lot. I have reached out to Ted Britt via email asking for help but once they found out it was due to this recall issue they have stopped responding. The Manager's name is [XXX]. **Update he did respond to me on 9-3-2022 with the 2018 Recall record (which I have uploaded here) and said I need to call Ford directly at 800.392.3673. I will call on Tuesday due to them being closed for the Labor day holiday. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Steering
Filed Sep 2, 2022TX

The PSA (power steering assist) failed causing the power steering to go out. The electric rack and pinion must be replaced @ appx. $3,000 plus towing.

Power Train
Filed Sep 2, 202245,000 milesMO

The contact's mother-in-law owns a 2014 Ford Escape. The contact stated that while his mother-in-law was driving at an undisclosed speed, the message "Check Transmission" was displayed. The vehicle was taken to the dealer where it was diagnosed that the powertrain control module needed to be replaced. However, the part was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000. The VIN was unavailable.

Power Train › Automatic Transmission › Internal › Shaft › Input
Filed Sep 1, 2022165,842 milesMO

The contact owns a 2014 Ford Escape. The contact stated while pulling out of a parking spot and approaching a stop sign, she heard an abnormal popping sound. The contact shifted into park(P); however, the vehicle began to roll backwards. The contact engaged the electronic parking brake. The vehicle was towed to the dealer where it was diagnosed that the front axle had detached from the transmission. The dealer replaced the driveshaft seal and bushings, and the transmission fluid; however, while driving a month later, a bystander informed the contact that the vehicle was leaking fluid. The contact veered to the side of the road. The vehicle was towed to a second dealer Sunset Ford (11700 Gravois Rd, St. Louis, MO 63127) where it was diagnosed that the front axle had created two holes in the transmission, which caused the transmission fluid to leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 165, 842.

Power Train
Filed Aug 30, 2022110,000 milesMO

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The accelerator pedal was depressed and the RPM revved; however, the vehicle failed to respond. The contact’s son was able to veer to the side of the road. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 110,000. The contact also owns a Ford Fusion with the same transmission issues.

Power Train
Filed Aug 30, 2022MN

So I called Nelson Ford today they told me that I had 3 recalls on my vehicle according to the website here I've had 15 recalls they say I had 3 recalls. Now my car hesitates when it accelerates and doesn't shift right they say that the recall as nothing to do with the transmission itself. That the recalls only covers the cable bushing only and if it fails then they will fix it only of I can't move the car and that I get it towed in. And now I have a lemon and I can't offord to replace the transmission if the same problem exists . And I feel like ford is not taking responsibility for there lemon car

Power Train
Filed Aug 29, 2022105,000 milesNY

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving 55 MPH, the vehicle was driving rough and hesitating before losing motive power and stalling. The contact was able to coast the vehicle to the side of the road The vehicle was able to be started and the engine would run, however, the vehicle failed to move in any direction. The contact waited about 10 minutes to restart the vehicle and at that point the vehicle would only move a few inches before the vehicle stalled and loss acceleration. The engine would rev; however, the vehicle would not move. The vehicle was towed and remained unrepaired at the residence. The contact had inspected the vehicle and learned that the transmission had failed. The vehicle had not been repaired. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

Unknown or Other
Filed Aug 27, 2022CA

Currently Ford recalled bushing that connects the transmission to the shifter cable in these vehicles can degrade. Weakened, it will eventually snap. I have already fixed my car multiple times for the same reason. Once I paid for a month before recall after recall I returned the car three times to the dealership to fix cuz they didn't do it right. My car gave me several warning signs to that led up to the bushing actually snapped on me my car is doing the same thing it was doing before it snapped and now I'm going to have to pay for it again. Now my car falls within the make and model I don't understand why it's not on recall I don't actually remember the year it happened but I had to deal with the multiple times

Service Brakes
Filed Aug 26, 2022MT

At 60 mph without any warning my brakes failed, the brake pedal was really stiff and it took both my feet all of my strength and the emergency brake to get the car to stop, Had there been other cars in front of me I’m sure that I wouldn’t have been able to avoid a collision as the only other place to drive would have been a gully. After I removed the vacuum pump for replacement, I found that the coupler bolt was broken off in what I assume was the camshaft. I used an easy out kit to remove the coupler bold. Then replaced with a new one I ordered from the dealership and also replaced the vacuum pump also purchased through the dealership total cost was about $350-400

Electrical System
Filed Aug 26, 2022CA

The contact owns a 2014 Ford Escape. The contact stated that the power doors had failed to operate as needed and would independently lock and unlock at various times. The contact stated that the infotainment screen would intermittently display a black screen which caused the backup camera to fail to operate as designed. In addition, the contact stated that the START/STOP button would fail to respond after multiple attempts. On two separate occasions, the vehicle stalled without warning. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact had called the dealer and made an appointment; however, once she arrived, she was informed that parts for the recall repair was not available. The manufacturer was not notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

Power Train
Filed Aug 26, 2022105,000 milesAZ

The contact owns a 2014 Ford Escape. The contact stated while driving 55 MPH, the vehicle accelerated independently three times on the same day. There was no warning light illuminated. The contact monitored the vehicle speed by slightly depressing the accelerator pedal. The contact was able to continue driving. Additionally, the contact stated that she parked and turned off the vehicle; however, upon returning to the vehicle, she noticed that the vehicle was still running. The contact also stated upon attempting to reverse, the gear shifter was placed in reverse(R) but the vehicle failed to respond. The contact stated that the instrument cluster did not indicate the gear position the transmission had moved to. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

Power Train
Filed Aug 26, 202291,000 milesAZ

The contact owns a 2014 Ford Escape. The contact stated while driving 25 MPH, the vehicle started shuddering. The contact stated upon making a turn and depressing the accelerator pedal, the vehicle failed to respond and decelerated independently. The contact was able to pull into a parking lot. The vehicle was towed to the used car dealer, where it was diagnosed that the transmission assembly and the turbocharger needed to be replaced. The contact stated that the vehicle remained at the dealer for 5-6 months until repaired. Upon retrieving the vehicle from the dealer and driving to her residence, the vehicle was shuddering significantly. The used car dealer was notified of the failure and advised the contact to bring the vehicle back. The vehicle was not repaired. The dealer and manufacturer were not notified of the failure. The failure mileage was approximately 91,000.

Unknown or Other
Filed Aug 26, 2022SC

A check engine light came on, the code is p2099 for the “supercharger”/eco boost. The car does jerk/shift hard when accelerating uphill.

Power Train
Filed Aug 24, 2022148,000 milesNY

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was unable to drive forward or reverse while the gear shifter was shifted into the intended gear. Additionally, the vehicle rolled away while the gear shifter was shifted into park(P) and the parking brake was applied to stop the vehicle. The vehicle was towed to a parking lot. The dealer was made aware of the failure but confirmed that parts were not yet available. Scarsdale Ford (887 S Central Ave, Scarsdale, NY 10583) was also made aware of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000. VIN tool confirms parts not available.

Electrical System › Instrument Cluster/Panel
Filed Aug 24, 202290,000 milesNJ

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The instrument cluster was inoperable and failed to display the specific warning light. Additionally, the vehicle intermittently failed to restart. The vehicle was taken to the dealer where it was diagnosed with an internal malfunction of the instrument cluster. The dealer informed the contact that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V406000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 90,000.

Power Train
Filed Aug 24, 2022MN

I am told the bushings on my transmission... are either missing or damaged I am now told I need a new transmission I can't even drain my transmission the mechanic. I took it to tells me that's the only thing holding my transmission together. So I believe the the shifter and various part of the transmission have been recalled. All these recalls have damaged transmission it shakes from 3 gear to fourth gear I can't afford a new transmission.

Steering
Filed Aug 22, 202269,000 milesOH

The contact owns a 2014 Ford Escape. The contact stated upon starting the vehicle, the message "Power Steering Assist Default" was displayed. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure reoccurred intermittently. The contact stated upon starting the vehicle, the failure occurred and the steering wheel seized. The vehicle was taken to the dealer where the steering gear assembly was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 69,000.

Power Train
Filed Aug 18, 2022150,000 milesWA

The contact owns a 2014 Ford Escape. The contact referenced NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that whenever the gear shifter was placed in reverse(R) the vehicle failed to operate as needed. The contact stated that the vehicle instead moved in an unexpected direction. The vehicle was towed to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 150,000.

Back Over Prevention › Sensing System › Camera
Filed Aug 18, 202269,303 milesFL

The contact owns a 2014 Ford Escape. The contact stated while reversing at approximately 2 MPH, the Back Over Prevention camera failed to function as needed and there was no audible sound to indicate that the feature was operative. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed that an audio control module (ACM) and the Accessory Protocol Interface Module (APIM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 69,303.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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