TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 60 MPH, THE VEHICLE OVERHEATED AND LOST POWER. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRES IN THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBERS: 15V813000 (ELECTRICAL SYSTEM) AND 14V495000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
2013 Ford Escape complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
TL* THE CONTACT OWNED A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, AN ABNORMAL NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/22/16*LJ THE CONSUMER STATED THE VEHICLE STALLED, WHEN HE ATTEMPTED TO PASS ANOTHER VEHICLE. UPDATED 08/30/16. *JB
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE SURGED WHILE DRIVING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT INCORRECT SIGNALS WERE BEING PROVIDED TO THE PCM DUE TO INSUFFICIENT COMPRESSION IN THE WIRING HARNESS SPLICED INTO THE MANIFOLD ABSOLUTE PRESSURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 112,000.
THE LATCH SYSTEMS ON BOTH REAR DOORS HAVE BROKEN CAUSING THEM TO FLY OPEN. THE DRIVER'S SIDE REAR DOOR BROKE IN JANUARY OF 2016 UPON OPENING IN THE GARAGE, THE CAR WAS STATIONARY. THE SECOND REAR DOOR BROKE 6 MONTHS LATER, IN JUNE OF 2016, ALSO WHEN THE CAR WAS STATIONARY. IN BOTH CASES A PASSENGER HAD TO HOLD THE DOORS CLOSED ON THE INSIDE TO BE ABLE TO GET THEM TO THE DEALERSHIP WITHOUT THEM FLYING OPEN WHILE DRIVING DOWN THE STREET. EACH DOOR COST OVER $300 TO REPAIR.
MY 2013 FORD ESCAPE'S INFORMATION DISPLAY WITH ALL REQUIRED INFORMATION AND ODOMETER READING HAS GONE BLANK ALL OF A SUDDEN. THE VEHICLE WAS STATIONARY AT THE TIME. I ADDRESSED THIS ISSUE TO FORD AND THE FORD DEALER, BUT THEY DON'T CARE TO HELP ME AND ASKING ME TO PAY TOO MUCH AMOUNT TO REPLACE IT. HOW CAN I PAY TOO MUCH AMOUNT FOR REPLACING THIS IF ITS THERE MANUFACTURING DEFECT. I KNOW AS PER FEDERAL LAW THIS IS MUST AND THE SCREEN CANNOT HAPPEN ON THIS CASE TO ANY VEHICLE. ITS DEFINITELY A MUCH NEEDED THING AND ITS NOT A FAULT FROM THE USER. THEY SAID THERE IS NO RECALL FOR INFORMATION CLUSTER. WHEN I SEARCHED , I FOUND MANY RECALLS (15C03 RECALL) WHICH THEY SAID MY CAR CANNOT BE INCLUDED SINCE IT IS 2013 MODEL. PLEASE HELP ME. THIS IS REALLY A SAFETY ISSUE. I AM SCHEDULED BY COLONIAL FORD, DANBURY ON 6/27/16 TO CHECK THE PROBLEM AND I HAVE END UP PAYING TOO MUCH MONEY. PLEASE CONSIDER THIS COMPLAINT AND PLEASE TAKE ACTIONS AS SOON AS POSSIBLE. THANK YOU *TR
AFTER STARTING MY 2013 FORD ESCAPE, THE INSTRUMENT CLUSTER INFORMATION DISPLAY WITH SYSTEM WARNINGS AND ONLY ODOMETER DISPLAY WENT BLANK. TECHNICIANS CHECKED FOR A BAD FUSE, BUT NONE FOUND. ALSO, FOUND THAT THERE IS A RECALL (15C03 - REPROGRAM INSTRUMENT PANEL CLUSTER) ISSUED AGAINST 2014 FORD ESCAPE FOR THE SAME ISSUE.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 25 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRES IN THE ENGINE NEEDED TO BE RE-SPLICED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBERS: 15V813000 (ELECTRICAL SYSTEM) AND 14V495000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 08/05/16* CONSUMER STATED THE SAFETY ISSUE WAS THE ENGINE SPUTTERING AND FAILING TO ACCELERATE. THIS COULD BE A PROBLEM IF IT HAPPENED WHEN PULLING INTO TRAFFIC OR CROSSING AN INTERSECTIONS. OUR EXPERIENCE AND THE REPAIRS (SEE ATTACHED) ARE IDENTICAL TO THE DESCRIBED ON OTHER 2013 FORD ESCAPE RECALLS LEADING THE CONSUMER TO BELIEVE THOSE RECALLS DID NOT INCLUDE ALL PROBLEM VEHICLES. UPDATED 6/11/18*JB
DRIVER REAR DOOR LATCH BROKE, DOOR WILL NOT SHUT. FLEW OPEN WHILE I WAS DRIVING. DESPITE THIS SAME ISSUE WITH OTHER FORD MODELS, DEALERSHIP WOULD NOT EVEN ATTEMPT TO GET FORD TO WARRANTY THIS. COST ME $340.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION DOWNSHIFTED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED FIVE TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE DEALER SERVICED THE TRANSMISSION, BUT THE FAILURE RECURRED IMMEDIATELY AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
DRIVER DOOR SWUNG OPEN AS I WAS DRIVING IN TOWN. DOOR WON'T LATCH SHUT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SIDE DOOR FLUNG OPEN AND DID NOT CLOSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. A LOCAL DEALER AND THE MANUFACTURER WERE NOTIFIED AND STATED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. MEANWHILE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V495000 (ELECTRICAL SYSTEM) AND 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS 51,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
FIRST PROBLEM APRIL 2016 - ENGINE SHAKING AT 55/60 MPH - REAR TRANSAXLE MOUNT REPLACED 5/3/16 SECOND PROBLEM - CAR STALLING AND SHAKING / BUT NOT TURNING OFF - TOWED 5/11/16 - REPLACED MAIN HARNESS WIRING 5/12/16 THIRD PROBLEM - CAR STALLED / NOT STARTING - TOWED AGAIN 5/12/16 - REPLACED LEFT AC MOUNT, NOW TO REPLACE RIGHT AC MOUNT. STILL AT DEALER - 5/31/16
I HAVE A 2013 FORD ESCAPE WITH 26000 MILES, OEM TIRE ARE CONTINENTAL CONTITAC PRO 235/50/18 H.THE TIRE HAVE PREMATURE FAILURE WITH CHUNKS OF RUBBER VISIBLY DETACHED FROM THE TREAD BASE. I HAVE CONTACTED CONTINENTAL REQUESTING AN ADJUSTMENT, THEIR RESPONSE WAS THERE IS NO MILEAGE WARRANTY ON OEM EQUIPMENT. HOW DO I PERSUADE CONTINENTAL TO ADJUST THIS SET OF TIRE. I HAVE NO CHOICE BUT REPLACE THE SET AS THEY ARE NOT SAFE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 55 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AND THE ENGINE WARNING LIGHT ILLUMINATED. THE OIL LIGHT FLICKERED AND REMAINED ILLUMINATED AS WELL. THE VEHICLE CONTINUED TO EMIT SMOKE FUMES FROM UNDER THE HOOD AND THE FRONT PASSENGER WHEEL WELL. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A FIRE INVESTIGATOR CAME TO VIEW THE SCENE. NEITHER A POLICE NOR A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE INJURIES TO THE CONTACT'S RIGHT HAND, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 84,500.
INTERMITTENT CHECK ENGINE LIGHT (HAPPENS WHEN IN PARK OR WHEN DRIVING). HOOKED UP TO CODE READER AND GOT P026B7; FOUND ONLINE THAT THE THE ENGINE COOLANT BYPASS VALVE IS DEFECTIVE, BUT NOT RECALLED (TSB 13-02-15). DEALER CONFIRMS CODE AND THAT ENGINE COOLANT BYPASS VALVE IS DEFECTIVE AND SHOULD BE REPLACED BUT REFERENCED TSB 16-0052. DESPITE THE PART BEING SO DEFECTIVE IT HAS BEEN DISCONTINUED, REDESIGNED, AND REPLACED THE DEALER CLAIMS IT ISN'T COVERED UNDER ANY FORM OF WARRANTY.
TAKATA RECALL.I KEEP GETTING AN ENGINE LIGHT ON AND I TOOK IT TO AUTO ZONE TO FIND OUT WHY. THEY SAID IT WAS A COOLANT BYPASS VALUE.I SEE WHERE THERE WAS A RECALL FOR THIS BUT WHEN I CALLED FORD THEY SAID IT WAS FIXED. THEY SAID TO KEEP MY RECEIPT AND IF THERE WAS ANOTHER RECALL FOR THIS PROBLEM I COULD SEND MY PAPER WORK IN AND I WOULD BE REIMBURSED. APPARENTLY THE PROBLEM WAS NOT FIXED. WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT WAS RECALLED AND WAIT TO SEE IF THERE WILL BE ANOTHER RECALL TO GET PAID.WHY SHOULDN'T I BE ABLE TO TAKE IT IN AND GET IT FIXED AS A RECALL. MAYBE SOMETHING WASN'T DONE RIGHT.WHAT SHOULD I DO I'M POSITIVE THERE WILL NEVER BE ANOTHER RECALL AND HOW DO I TRULY KNOW THIS WAS FIXED IN THE FIRST PLACE. I JUST BOUGHT THE SUV IN AUG LAST YEAR THANK YOU FOR YOUR TIME *TR
SINCE JANUARY 18, MY CAR HAS STALLED MANY TIME WHILE DRIVING, HAS BEEN TO THE DEALERSHIP SIX TIMES, NOT FIXED, ALWAYS UNABLE TO REPLICATE. IT HAS NOW BEEN THERE FOR A WEEK, TRYING TO REPLICATE THE STALLING. IT HAS STALLED WHILE DIVING OUT OF MY DRIVEWAY, ON SIDE STREETS, AND TWICE ON THE HIGHWAY. NO ENGINE LIGHTS GO ON, IT JUST STALLS. THE RADIATOR, THE MAP SENSOR AND NOW THE BATTERY HAVE BEEN REPLACED, STILL NO FIX. THE WATER PUMP WAS REPLACED AFTER A RECALL IN 2014 AFTER OVERHEATING AND COOLANT LEAKS.
ENGINE FAULT SERVICE NOW ERRORS AGAIN. OCCURRED WITHIN 1/2 BLOCK OF LEAVING THE DRIVEWAY, CAR STUMBLES AND BECOMES DIFFICULT/DANGEROUS TO DRIVE. WAS ABLE TO RETURN TO THE DRIVEWAY AND TRIED IT AGAIN SEVERAL HOURS LATER WITH NO ERROR. THIS SAME ISSUE OCCURRED IN 2013 WHEN WE BOUGHT THE CAR NEW, IT TOOK SEVERAL MONTHS TO IDENTIFY THAT SOME WIRING SPLICE/HEAT SHIELD WAS FAILING AS NO ERROR CODE WAS CAPTURED. FORD EVENTUALLY ISSUED A RECALL FOR THAT AND IT HAS BEHAVED UNTIL NOW. THE DEALER HAS ADVISED NO ERROR CODE WAS CAPTURED AGAIN THIS TIME. THEY ADVISE ALL THEY CAN DO IS KEEP THE CAR AND START IT SEVERAL TIMES A DAY TRYING TO CATCH IT FAILING IN ORDER TO CAPTURE THE CODE. I CANNOT BELIEVE THEY'VE DESIGNED A SYSTEM THAT CANNOT CAPTURE ITS OWN ERROR CODES BUT OBVIOUSLY HAVE HERE. WE LEARNED TO TAKE PICTURES OF THE SCREEN WHEN IT FAILED AND DID THAT AGAIN HERE. THERE ARE TWO FORD RECALLS FOR WHAT WOULD APPEAR TO BE THE SAME ISSUE 14S17 AND 14S17-S1 WHERE THEY EXPANDED THE RECALL. IT SEEMS CLEAR THEY NEED TO EXPAND THE RECALL FURTHER.
ON JANUARY 28, 2015 , WHILE DRIVING THE VEHICLE IN THE CITY OF TRUJILLO PERU . THE ENGINE STOPPED, THE WITNESSES OF THE ENGINE , OIL AND ALSO THE BATTERY SIGN LIT UP. SO I DECIDED TO TAKE THE VEHICLE TO THE AUTHORIZED FORD ,, WHERE FORD MECHANICS DETERMINED THAT THE ENGINE HAD NO OIL, INTERCOOLER AND DUCTS , SPARK BURNT WITH OIL RESIDUE WORKSHOP. THEN THE WORKSHOP ASKS ME TO AUTHORIZE DISASSEMBLE THE ENGINE TO REPAIR , THE VEHICLE HAD 12.583 KM LONG, AND IS WITHIN THE FACTORY WARRANTY THEN , ASK THE COLLEGE OF ENGINEERING OF THE CITY OF TRUJILLO TO CONDUCT AN OCULAR INSPECTION. TO DETERMINE THE CAUSE OF THE FAULT AND THE DETERMINATION OF THE SEVERITY OCCURRED IN THE VEHICLE , OF COURSE WITH THE CONSENT OF FORD PERU , FORD WHICH HE REFUSED TO PERFORM AN EXPERT .
I HAVE HAD THREE ISSUES WITH CHECK ENGINE LIGHTS COMING ON FROM NOVEMBER THROUGH MAY. I'VE HAD TWO COOLANT SENSOR VALVES REPLACED AND NOW HAVE ANOTHER CODE FOR CYLINDER HEAD TEMPERATURE SENSOR. THIS IS THREE TIMES IN SIX MONTHS AND I'VE SPENT CLOSE TO $1,000 IN REPAIRS AND THE CODES KEEP COMING UP. I EVEN HAD THE CAR TEMPERATURE SPIKE AND THE VEHICLE IDLE FUNNY AS SENSORS INDICATED MY CAR WAS OVERHEATING. I BELIEVE FORD SHOULD LOOK INTO THIS FOR A POSSIBLE RECALL.
LOOSES POWER, UNABLE TO ACCELERATE EVEN WHEN GAS PEDAL PUSHED TO FLOOR. IT'S BEEN TO THE DEALER TWICE. NO PROBLEMS DETECTED. UNABLE TO DUPLICATE. SEEMS TO OCCUR WHILE DRIVING VARIOUS SPEEDS 55-45 MPH, CITY DRIVING, STOP AND GO TRAFFIC. USUALLY OCCURS AFTER A STOP/GO TRAFFIC LIGHTS, RIGHT HAND TURNS. OCCURRED AFTER FIRST TIME BETWEEN 25K?-30K MILES. 2013 FORD ESCAPE 1.6 ECOBOOST ENGINE.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED TO ACCELERATE AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE UNDETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 18,000.
WHILE DRIVING ON A HIGHWAY THE FROM OF THE BOTTOM HEAT SHIELD ON MY CAR JUST DROPPED AND STARTED SCRAPPING ON THE PAVEMENT. BY THE TIME I WAS ABLE TO PULL OVER THE SHIELD WAS PRETTY SCRAPED UP. IT APPEARED THAT WHATEVER WAS SUPPOSE TO HOLD IT UP, WAS NOT THERE. I KNOW THAT I DID NOT RUN OVER ANYTHING OR HAVE ANYTHING HIT THE UNDERSIDE OF MY CAR. THAT AFTERNOON I BROUGHT IT TO A FORD DEALERSHIP IN RUTHERFORD, NJ WHERE I WAS CHARGED $368.84 FOR REMOVE AND REPLACEMENT OF THE HEAT SHIELD. THIS ESCAPE IS GARAGE KEPT AND THERE SHOULD HAVE BEEN NO REASON FOR THIS HAPPENING.
MY ENGINE LIGHT CAME ON AND MY CAR STARTED TO STALL AND NOT DRIVE. IT STARTED TO SKIP AND AT AS IF IT WAS NOT GOING TO GO WHILE DRIVING. WHEN I STOPPED IT STARTED TO ACT AS IF IT WAS GOING TO CUT OFF IN THE STREET. I HAD TO GET IT TOWED TO A DEALERSHIP. THEY SAID IT WAS MY ENGINE WIRING SYSTEM. COST 500 DOLLARS TO FIX.
MY CAR IS A 2013 ESCAPE AND SINCE I TOOK IT TO SERVICE AND TO FIX ONE RECALL THAT WAS CAUSING MY CAR TO OVERHEAT AND SHUT OFF ENGINE 1.- (RECALL NO. 13S12) RISK OF LOCALIZED OVERHEATING OF THE ENGINECYLINDER HEAD THAT MAY LEAD TO OIL LEAK FILTERS. AND .SOME OTHER RECALLS, LIKE 2.- (RECALL NO. 13Y03 FUEL LINE JUMPER), 3.-(RECALL NO. 14SO4 REPROGRAM RESTRAINS CONTROL), AND 4.-(RECAL NO.14S03 EXTERIOR DOOR HANDLE) SINCE THAT DAY IVE CALLED MANY TIMES TO SERVICE MANAGER IVAN REGARDING THIS. MY CAR HAS BEEN MALFUNTIONING OVERHEATING IN THE FREEWAY, AND IN THE STREETS, MOST OF THE TIMES, EVEN WHEN IT WAS RIGHT OUT OF THE SERVICE, I WAS GOING ON A VACATION WITH MY FAMILY, WHERE I EVEN HAD D TO PAY TO REPLACE ENGINE COOLANT BYPASS VALVE, $330.18 DLLS BECAUSE MY CAR IS OVER 30,000 MILES BUT NOT YET 3 YEARS .AND AT THIS TIME THEY PERFORMED ANOTHER RECALL ????? YES... THIS WAS RECALL NO 14S21 RESTRAINTS CONTROL MODULE REPLACEMENT. AND NOW WHEN I GOT MY CAR OUT OF HORNE FORD NOGALES AZ. WHEN I TURN I HEAR A SOUND ON THE RIGHT SIDE OF MY TIRES OR BRAKES NEED A SOLUTION PLEASE HELP WHAT CAN I DO I NEED A SOLUTION THIS IS NOT FAIR
SINCE AUGUST 2015-APRIL 14, 2016 I HAVE TAKEN MY VEHICLE TO THE FORD SERVICE DEPARTMENT FOUR TIMES DUE TO REDUCTION OF ENGINE POWER/ENGINE OVERHEATING WARNING. MY FORD WAS SUBJECT TO THE RECALL AND SERVICED IN AUG 2015. IN JANUARY 2016 AND TWICE IN APRIL 2016 I HAVE HAD THE SAME ISSUE WITH ENGINE REDUCTION/VEHICLE HEATING GAUGE IDLE ON HOT/THE VEHICLE SPUTTERS AND RIDES EXTREMELY HARD UNTIL YOU CAN COME TO A COMPLETE STOP. ALL INCIDENTS HAVE HAPPENED WHILE DRIVING IN TRAFFIC AND ONCE ON THE INTERSTATE. WHEN IT HAPPENED ON THE INTERSTATE I BARELY MADE IT TO THE SHOULDER AS I HAD TO TRY AND CROSS A LANE OF PASSING VEHICLES TO DO SO. I DO NOT FEEL THAT FORD HAS ADEQUATELY FOUND A FIX FOR THIS HUGE AND DANGEROUS PROBLEM AND I DO NOT KNOW IF A CONSUMER HAS TO BE KILLED FIRST FOR THEM TO LOOK AT IT AND SUGGEST A FIX THAT IS VIABLE TO THE PROBLEM. I AM FEARFUL TO EVEN DRIVE MY FORD DUE TO THE IS PROBLEM SINCE IT ONLY HAPPENS WHEN THE VEHICLE IS IN MOTION. I AM REQUESTING THAT YOU PLEASE REVIEW THIS FOR ALL OF THE CONSUMERS THAT FORD CONTINUES TO SELL THESE AUTOMOBILES TOO.
AFTER DRIVING THE VEHICLE FOR 7 MINUTES AFTER I STARTED IT, THE CAR OVERHEATED ON THE HIGHWAY. I HAD TO PULL OVER IN A PARKING LOT AND SHUT OFF THE CAR. WHEN I ATTEMPTED TO OPEN THE TURN ON A CAR AFTER A LITTLE WHILE IT WOULD NOT ALLOW ME. THIS SAME PROBLEM HAD HAPPENED EXACTLY ON MARCH 16 AND THE DEALERSHIP SERVICE HAD REPLACED THE COOLANT STAND PIPE STANDPIPE. THEY SAID THERE IS NO RECALL ASSOCIATED WITH VIN YET IT IS THE SECOND TIME THIS HAPPENS.
RECALL 14S17 SPECIFIED THAT A FAULTING WIRING HARNESS FOR THE MAP SENSOR COULD BE REPAIRED BY SPLICING THE WIRING HARNESS. I HAD THIS RECALL WORK PERFORMED ON MY VEHICLE IN OCTOBER 2014, BUT SINCE THEN THE SYMPTOMS WHICH LED TO THE ORIGINAL RECALL PERSISTED. MULTIPLE TIMES, THE VEHICLE HAS STALLED IN TRAFFIC ON A CITY STREET, OR FAILED TO RESPOND TO THROTTLE INPUTS WHILE MERGING ONTO A HIGHWAY. THESE ARE VERY DANGEROUS SITUATIONS. SINCE THEN, FORD MOTOR COMPANY HAS ISSUED A SERVICE BULLETIN ADVISING FULL REPLACEMENT OF THE SAME WIRING HARNESS (NOT JUST A SPLICE). THIS IS PERFORMED AT MY COST, NOT FMC'S. FULL REPLACEMENT SHOULD HAVE BEEN THE ORIGINAL SOLUTION TO THIS RECALL, AND A SECOND RECALL OR REVISION SHOULD BE ISSUED TO FORCE FORD TO PROVIDE A FULL SOLUTION RATHER THAN A HALF-MEASURE.
MY FORD ESCAPE 2013 STALLS WHILE DRIVING AT LOW SPEEDS, LIKE A PARKING LOT, AT A STOP SIGN. IT HAS DONE IT NOW 4 TIMES IN 2016. THE ENGINE JUST LOSES POWER AND STALLS. THE RED OIL LAMP AND BATTERY LAMP COME ON. NO SYSTEM CHECK MESSAGES SHOW. IT WILL START SOMETIMES AND STALL AGAIN IMMEDIATELY, SOMETIMES IT STARTS AND THEN IS OK FOR THE REMAINDER OF THE TRIP. THE FORD DEALER COULDN'T FIND THE PROBLEM WHEN THEY CHECKED IT RIGHT AFTER AN INCIDENT. OFFERED TO DRIVE IT TILL THEY FIND THE PROBLEM AND GIVE ME LOANER TILL THEN. ???
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
WHILE DESCENDING A HILL, THE ENGINE STARTED TO REV UP TO 4000 RPMS AND BACK TO NORMAL, TACHOMETER WAS ALSO SHOWING REVS, MY WIFE HAD TO HOLD HER FOOT ON THE BRAKE DURING THIS TIME. SHE STOPPED THE CAR AND SHIFTED TO NEUTRAL AND SHIFTED BACK TO DRIVE AND CAR HAD NO FURTHER INCIDENTS.
MY CAR WAS EFFECTED BY RECALL 13S12. THIS RECALL HAS A NUMBER OF DIFFERENT ISSUES DEALING WITH ENGINE COOLANT AND CRACKS IN ENGINE CYLINDERS. I TOOK MY VEHICLE IN TO HAVE THE RECALLS FIXED ON IT. 5 MONTHS LATER, MY ENGINE STILL HAS THE LOCALIZED OVERHEATING, ANTIFREEZE LEAKS AND ENGINE CRACKS. THE ENTIRE ENGINE IS RUINED. THE DEALERSHIP SOLD ME A CAR THAT WAS COMPLETELY UNSAFE FOR MY CHILDREN AND I. THIS RECALL IS SAID TO CAUSE ENGINE COMPARTMENT FIRES. EVEN AFTER THEY INITIALLY FIXED THE RECALLS, THE VEHICLE STILL WILL OVERHEAT AND CAUSE FIRES! ADDITIONALLY - RUINING THE VEHICLE ENGINE. FORD WILL NOT REPAIR, REPLACE OR REFUND BECAUSE THEY SAID THEY ALREADY CLOSED THE RECALL OUT - EVEN THOUGH THE RECALL WAS SUPPOSED TO BE FIXED.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE FAILED TO ACCELERATE. THE MESSAGE BOARD INDICATOR REQUESTED FOR THE VEHICLE TO BE STOPPED. FOUR MONTHS PRIOR, THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE UNDER A MANUFACTURER RECALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT FRACTURES ON THE CYLINDER CAUSED ANTIFREEZE TO LEAK INTO THE COMBUSTION CHAMBER AND DAMAGE THE ENGINE. THE ENGINE HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
LATCHES LOCKS LINKAGES THIS IS THE SECON DOOR WITH PROBLEMS. FIRST THA BACK DOOR AND NOW THE DRIVER DOOR DOENT CLOSE. IT OPENED DURING DRIVING AND DOESNT CLOSE. 3/28/16.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE WAS DEFECTIVE AND THE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED MECHANIC FOR DIAGNOSTIC TESTING, WHICH LOCATED A FAILURE CODE AT THE COOLANT SYSTEM. WHEN THE ENGINE WAS STARTED, SMOKE AND A BURNING ODOR WAS DETECTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ACCELERATING TO APPROXIMATELY 5 MPH FROM A STOP SIGN, THE VEHICLE STALLED. THE "ENGINE FAULT SERVICE NOW" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED. WHILE DRIVING, THE ENGINE LOST POWER AND THE TRANSMISSION SHOOK SEVERELY. THE CONTACT STOPPED AGAIN AND WAITED APPROXIMATELY ONE MINUTE THEN THE VEHICLE STARTED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED THREE TIMES IN ONE WEEK. THE VEHICLE WAS REPAIRED UNDER WARRANTY BY THE DEALER THE FIRST TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,121. ...UPDATED 04/19/16 *BF *TR
TWICE NOW THE RPM ACCELERATE UP AND DOWN WITHOUT YOU PRESSING THE GAS PEDAL. SERVICE ENGINE LIKE APPEARS. THEN WHEN STOPPED AT A STOP SIGN IT TRIED ACCELERATING WITHOUT ME PRESSING THE GAS PEDAL. VERY SCARY.
WASTEGATE SOLENOID NEEDS TO BE REPLACED BUT THE RECALL ONLY COVERS CARS MANUFACTURED IN JULY 2012 OR BEFORE. OURS WAS MANUFACTURED IN FEBRUARY 2013, 7 MONTHS LATER.
DRIVING @ 70MPH, GET READY TO MAKE A TURN BY SLOWING DOWN. PUSH ON THE BRAKE TO STOP AND THERE IS NO POWER ASSIST. OVERSHOOT CORNER AND FINALLY STOP APPROXIMATELY 100 FEET PAST WHERE I NEEDED TO TURN. DRIVING ON RURAL ROADS IS THE ONLY REASON I WAS NOT IN AN ACCIDENT. I STILL HAD 20 MILES TO GO TO GET HOME. HAD IT TOWED TO A FORD DEALER. THEY SAY THE VACUUM PUMP HAS FAILED. THERE WAS NO WARNING OR INDICATION OF THIS FAILURE.
EXCESSIVE REAR BRAKE WEAR RESULTING IN NEED FOR NEW ROTORS AND PADS AT LESS THAN 20K MILES. OWNER HAS COMPLAINED TO DEALER AT THAT TIME AND WAS TOLD SYSTEM WAS OK. BY 30K MILES REAR BRAKES HAD TO BE REPLACED DUE TO SEVERE SCORING OF ROTORS AND PADS WORN THROUGH. VEHICLE IS DRIVEN SAFELY: NOT CHARGING STOP SIGNS, BACKING OFF FOR STALE GREEN LIGHTS, ETC. VERY LITTLE BRAKE USAGE TO SLOW DOWN IN THIS VEHICLE. REAR ROTORS AND PADS HAVE BEEN REPLACE AND IT WAS FOUND THAT VERY LITTLE TO NO LUBE WAS FOUND ON THE CALIPER PINS. FRONTS HAVE BEEN INSPECTED AND ARE NOT GOING TO NEED ATTENTION FOR MANY MORE MILES. IT APPEARS THAT THE BALANCE BETWEEN STOPPING BETWEEN THE FRONT AND REAR BRAKES MAY BE A DESIGN PROBLEM. REAR ROTOR DIAMETER TO FRONT ROTOR DIAMETER IS 300MM TO 330MM WHICH MAY BE TOO LITTLE SWEPT AREA VERSUS INADEQUATE FRONT PRESSURE. FRONT PADS WILL BE REPLACED TO ESTABLISH A NEW BASELINE FOR COMPARISON. FORD WAS NOTIFIED VIA PHONE AND EMAIL TO LITTLE OR NO SATISFACTION. I'M SURPRISED THAT A FORMERLY RESPONSIVE COMPANY HAS GOTTEN SO FAR BEHIND IN CUSTOMER COMPLAINT HANDLING. CHECKING THE WEB, NUMEROUS INSTANCES OF THIS TYPE OF PERFORMANCE HAVE BEEN FOUND. IT IS MY OPINION THAT A "CONCERN" SHOULD BE OPENED IMMEDIATELY. EVEN MY SELLING DEALER IS UNRESPONSIVE, YET FORD PERSONNEL COULD NOT SUGGEST AN ALTERNATIVE DEALER NOR SHARE DEALER RATINGS WITH THEIR CUSTOMER. THIS VEHICLE HAS BEEN PLAGUED BY NUMEROUS RECALLS ALREADY AND THERE ARE YET TWO MORE TO BE PROCESSED. A LOT OF GOOD AN E
LOSS OF POWER STEERING OCCURS AND "STEERING ASSIST FAULT-SERVICE REQUIRED" WARNING APPEARS ON INSTRUMENT PANEL. STEERING THE VEHICLE WITHOUT POWER ASSIST IS EXTREMELY DIFFICULT.
CORRESPONDENCE WITH FLOOD FORD OF EAST GREENWICH, RI TO: MICHAEL WHYTE (FORD SERVICE ADVISER), RE: CRASH RISK WITH 2013 FORD ESCAPE (STALLING WHILE DRIVING AND ALSO LACK OF BEING ABLE TO ACCELERATE VEHICLE WHILE ENGINE IS RUNNING). VEHICLE WAS BROUGHT TO 2 DIFFERENT FORD DEALERS FOR SAME PROBLEM AND WAS TOLD THAT THEY COULD DIAGNOSE AND/OR REPLICATE PROBLEM. THIS ISSUE AND CIRCUMSTANCE HAS BEEN REPORTED NUMEROUS TIMES UPON GOGGLE SEARCHES (PLEASE SEE BELOW). I CONTACTED THE FORD CUSTOMER RELATIONSHIP CENTER AGAIN TODAY TO DOCUMENT THE SITUATION SURROUNDING OUR VEHICLE (CASE # 8980601). PLEASE NOTE THAT I HAD CONTACTED THEM ORIGINALLY ON FEBRUARY 29TH (CASE #8916920) AND THEY REFERRED ME TO THE FLOOD DEALERSHIP AFTER WE HAD BROUGHT THE VEHICLE TO THE TASCA DEALERSHIP ON FEBRUARY 28TH AND 29TH. THEY TRIED TO CONTACT THE SERVICE DEPARTMENT AT FLOOD FORD AT 4:00PM TODAY BUT WERE NOT ABLE TO GET THROUGH. I ALSO CONTACTED THE CONSUMERS FOR AUTO RELIABILITY AND SAFETY AND THEY RESPONDED BACK WITH THE FOLLOWING MESSAGE AND STRONGLY EMPHASIZED NOT TO DRIVE THE VEHICLE BECAUSE OF THE POTENTIAL CRASH RISK. I AM ALSO IN THE PROCESS OF REPORTING THE DEFECT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND HAVE ALSO CONTACTED THE WJAR CONSUMER ADVOCATE DEPARTMENT SURROUNDING OUR DILEMMA TO SEE IF THEY CAN HELP US AS WELL. HOPEFULLY THE EXPERTS AT FORD CAN HELP PROVIDE ADDITIONAL INSIGHTS AS TO HOW TO BEST ADDRESS THIS SITUATION. WITH BEST REGARDS, VICTOR HTTP://WWW.AUTONEWS.COM/ART
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 45 MPH, THE REAR OF THE VEHICLE SHOOK WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 44,196.
CAR NEARLY STALLS WHEN ACCELERATING FROM A STOP OR FROM A SLOWER SPEED. RPMS REV UP AND WHEN IT FINALLY GOES, IT SURGES FORWARD. THIS IS GOING TO CAUSE ME TO BE REAR ENDED! I'VE HAD THE CAR INTO THE DEALER TWICE ALREADY FOR THIS PROBLEM, YET IT CONTINUES. THERE ARE TWO TIMES WHEN IT OCCURS. FIRST IS WHEN ACCELERATING FROM A STOP AND SECOND IS IF YOU'VE HAD TO SLOW DOWN (WHEN ANOTHER CAR IS TURNING OFF THE ROAD) AND THEN YOU TRY TO ACCELERATE AGAIN. USUALLY HAPPENS IN LOWER GEARS AROUND 15-30 MPH.
PURCHASED VEHICLE IN AUGUST OF 2014 WITH 28,000 MILES ON IT. ABOUT 2-3 WEEKS AGO THE VEHICLE JUST STALKED, LOST ALL POWER THEN DIED ON MY WIFE WITH MY 19 MONTH OLD BABY GIRL IN THE CAR. VEHICLE STARTS RIGHT BACK UP WHEN THIS OCCURS. IT HAPPENS A COUPLE OF TIMES A WEEK AND IS VERY DANGEROUS. SOMETIMES IT WILL DIE WHEN YOU ARE TRYING TO ACCELERATE OR MERGE INTO TRAFFIC. TOOK IT TO THE SAME FORD DEALER WE PURCHASED THE VEHICLE FROM AND THEY WERE ABLE TO REPLICATE THE PROBLEM. HOWEVER, NO CODES ARE PRESENT IN THE VEHICLE EVEN WHEN IT HAPPENS. THE FORD SERVICE WRITER AND TECHNICIAN SAID THAT IT WAS THE THROTTLE BODY. THE VEHICLE HAS 52,000 MILES ON IT HOWEVER I WAS TOLD NO WARRANTY OR RECALL COVERED THE REPLACEMENT OF THE THROTTLE BODY. I PAID FOR THE THROTTLE BODY REPAIR. LESS THAN 48 HOURS LATER THE VEHICLE DIES AGAIN ON MY WIFE WHILE PULLING OUT OF OUR NEIGHBORHOOD. AGAIN WITH MY CHILD IN THE BACK SEAT.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE FAILURE OCCURRED RANDOMLY, BUT WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED. THE CONTACT HAD TO STOP AND RESTART THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED EVERY DAY. THE APPROXIMATE FAILURE MILEAGE WAS 38,300.
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AS THE OIL, THE BATTERY AND THE CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
CAR STALLS WHEN DRIVING VERY DANGEROUS! FORD HAS NO IDEA WHATS WRONG!
USING THE OVER DOOR HANDLE ASSIST ON THE DRIVER'S SIDE WHEN EXITING THE VEHICLE, BOTH ENDS SNAPPED OFF (BROKEN AT THE BASE) CAUSING ME TO HIT MYSELF IN THE FACE AND CUT MY NOSE WITH ONE OF THE BROKEN ENDS. MY GLASSES DID PREVENT THE BROKEN END FROM HITTING MY EYE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Ford Escape → · Every Escape year → · How the figures are calculated →