Page 3 of 3 · complaints 101–124 of 124

2007 Ford Escape Hybrid complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Engine and Engine CoolingFire
Filed Apr 11, 2012MI

2007 FORD ESCAPE HYBRID. CONSUMER STATES VEHICLE CAUGHT FIRE WHILE DRIVING *TGW THE CONSUMER STATED SMOKE BEGAN TO ENTER THE VEHICLE FROM UNDER THE DASH ON THE PASSENGER SIDE. MINUTES THE LATER, THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. THE INSURANCE ADJUSTER COULD NOT DETERMINE THE CAUSE OF THE FIRE, DUE TO THE EXTENT OF THE DAMAGE. *JB

Service Brakes, Hydraulic
Filed Mar 1, 201287,080 milesNJ

I WAS LEAVING THE PARKING LOT AT MY OFFICE AND "SERVICE BRAKE SYSTEM" "SERVICE 4X4" AND ABS LIGHT ALL COME ON. IT APPEARS TO BE SPLIT TONE RING - A WELL KNOWN ISSUE WITH FORD ESCAPE HYBRID IF YOU SEARCH WITH GOOGLE. *TR

Electrical System
Filed Nov 22, 201171,500 milesDC

ON THE NIGHT OF OCTOBER 21, 2011 I WAS DRIVING ON RT.66W NEAR GAINESVILLE, VA IN MY 2007 FORD ESCAPE HYBRID WITH APPROXIMATELY 71,500 MILES.. AN ALARM SOUNDED AND I GOT A DASH MESSAGE READING "STOP THE CAR SAFELY NOW". CONCURRENTLY, I LOST POWER AND WAS FORCED TO IMMEDIATELY PULL OVER TO THE SHOULDER. WHEN I CONSULTED THE OWNER'S MANUAL, I WAS INFORMED IT WAS A PROBLEM WITH THE HYBRID SYSTEM. THE MANUAL SUGGESTED TURNING OFF THE CAR & RESTARTING. WHEN I DID THIS, THE WARNING LIGHT WENT OFF AND THE POWER RETURNED. I WAS EXTREMELY CONCERNED ABOUT PULLING INTO 70 MPH TRAFFIC AND CRAWLED DOWN THE SHOULDER UNTIL I COULD EXIT. FOR THE NEXT 35 MILES (UNTIL I GOT TO MY DESTINATION) THIS SAME THING OCCURRED 3 MORE TIMES ON DARK, RURAL ROADS. LUCKILY, MY HUSBAND WAS TRAVELING THE SAME ROUTE IN ANOTHER CAR, TRAFFIC WAS LIGHT, AND THERE WERE AVAILABLE SHOULDERS ON THE ROAD FOR AN IMMEDIATE PULL-OVER. THIS WAS A DANGEROUS AND FRIGHTENING SITUATION. I CONSIDER THE SUDDEN LOSS OF POWER ON A HIGH-SPEED HIGHWAY TO BE AN EXTREMELY DANGEROUS SAFETY PROBLEM. THIS WARRANTS A RECALL OF THE FAILING PARTS TO PREVENT ANY OTHER OCCURRENCES WHICH COULD LEAD TO SERIOUS ACCIDENTS AND POSSIBLY FATALITIES. *TR THE DEALER REPLACED THE COOLING FAN AND WATER PUMP

Electrical System
Filed May 24, 201150,000 miles00

I HAVE THIS 2007 FORD ESCAPE HYBRID WITH 50,000 MILES ON IT. IT WORKED FINE UNTIL THIS YEAR WHEN THE CAR WOULD TURN OFF AT THE LIGHT STOP AFTER A MESSAGE OF "STOP SAFELY NOW" DISPLAYED ON BOARD. I HAD TO PUT IT IN PARKING AND TURN ON THE ENGINE BEFORE I WOULD BE ABLE TO DRIVE IT AGAIN. TOOK THE VEHICLE FOR A CHECK UP AND IT TURNED OUT THAT A SMALL STONE MAD A SMALL HOLE IN THE RADIATOR. WE FIXED THE PROBLEM AND IT SEEMED TO WORK WELL UNTIL 3 MONTHS LATER WHEN IT BEGAN TO HAVE THE SAME PROBLEM, ONLY THIS TIME THE DISPLAY SHOWED WHILE DRIVING ON THE FREEWAY. I ONLY HAVE A FEW SECONDS TO FIND A WAY TO STOP SAFELY BEFORE THE CAR COMPLETELY SHUTS OFF AFTER THE "STOP SAFELY NOW" MESSAGE. IT IS SCARY SINCE IT HAPPENS EVERY FEW MILES NOW. WE SWITCHED TO DIFFERENT GAS BRANDS, MAINTAINED THE VEHICLE, CHANGED THE OIL AND FILTER ON TIME. THE OWNER'S MANUAL MENTIONS THAT THE STOP SAFELY NOW MESSAGE COULD BE AN INDICATION OF HYBRID COMPONENTS FAILURE. I DID SOME RESEARCH ONLINE AND READ FORUM DISCUSSIONS AND I FOUND OUT THAT MANY ESCAPE HYBRID OWNERS REPORT THE SAME PROBLEM. IT LOOKS LIKE A MANUFACTURER'S DEFECT TO ME. IT IS TOO COMMON TO BE JUST AN ISOLATED PROBLEM. THIS IS A SAFETY ISSUE. YESTERDAY WHEN IT HAPPENED AGAIN, OUR 10 YEAR OLD DAUGHTER WAS IN THE BACK PASSENGER SEAT AND SHE REPORTED FEELING UNSAFE AND SCARED. WE WERE DRIVING FROM WINDSOR TO CHATHAM AND DURING THE 70 MILES DRIVE ALONE, MY DAUGHTER COUNTED 7 OCCURRENCES. I AM AFRAID TO DRIVE THIS CAR ANYMORE. IS IT A DEATH OR MO

Service Brakes, Hydraulic
Filed May 5, 201196,493 milesCA

TOTAL BRAKE FAILURE. ABS AND BRAKE WARNING LIGHTS CAME ON, FOLLOWED BY TOTAL BRAKE FAILURE. OCCURRED FOLLOWING SERVICE AT FORD DEALERSHIP. THE PROBLEM FIRST OCCURRED TO MECHANICS SERVICING THE VEHICLE. I WAS NOT TOLD THAT A BRAKE FAILURE HAD OCCURRED TO THE VEHICLE. *TR

Electrical System
Filed Jan 13, 2011106,000 milesTX

2007 FORD ESCAPE HYBRID. DRIVING ABOUT 35 MILES OUTSIDE THE CITY GOING 65 MPH. CAR SUDDENLY SHUTS OFF AND SAYS "STOP SAFELY NOW". I LOSE ACCELERATION AND ALL I CAN DO IS BREAK AND PULL OFF THE SIDE OF THE ROAD. I TURN OFF MY CAR, RESTART IT AND IT WORKS AGAIN. IT HAPPENED 3 OTHER TIMES THAT DAY. I DID CHANGE THE AIR-FILTER A DAY EARLIER BUT COULD HAVE BEEN A COINCIDENCE. ONE OF THE TIMES IT STOPPED, I WAS STOPPED AT A RED LIGHT, THE LIGHT TURNS GREEN, I AM ACCELERATING TO GET ON THE HIGHWAY AND IT CUTS OFF AGAIN AT ABOUT 30-40 MPH. CARS ARE BEHIND ME AND HONK AND I HAVE NOWHERE TO GO BUT TO THE SIDE OF THE ROAD SLIGHTLY, WAIT A FEW SECONDS AND TURN IT BACK ON. VERY SCARY. *TR

Service Brakes, Hydraulic
Filed Dec 26, 201057,000 milesNY

2007 FORD ESCAPE HYBRID. THE CAR SKID AS I APPLY BRAKES. IT IS VERY DANGEROUS. *TR

Service Brakes, Hydraulic
Filed Dec 23, 201047,600 milesUT

WHILE DRIVING THE "SERVICE BRAKE SYSTEM" LIGHT CAME ON. ABS LIGHT ALSO CAME ON AND THE BRAKE PEDAL DID NOT RESPOND NORMALLY AND CAR PULLED HARD TO THE LEFT WHEN BRAKING. WHEN CAN WAS TURNED OFF AND BACK ON THE ABS LIGHT WAS OFF BUT THE PROBLEM HAS RECURRED 2 MORE TIMES. CAR WAS TAKEN TO THE DEALERSHIP AND WAS DIAGNOSED WITH FAULTY MASTER BRAKE CYLINDER SENSOR. *LN

Service Brakes, Hydraulic
Filed Nov 16, 201034,000 milesCO

TL. THE CONTACT 2007 FORD ESCAPE HYBRID. THE CONTACT STATED WHILE DRIVING 5 MPH THE CONTACT NOTICE THE ABS AND SERVICE BRAKE WAS ON. THE CONTACT DROVE THE VEHICLE TO THE DEALER AND THE DEALER NOTICE THE HYDRAULIC CONTROL UNIT HAD BROKEN. THE DEALER NOR THE CONTACT COULD NOT DETERMINE WHAT CAUSED THE HYDRAULIC CONTROL UNIT TO BRAKE. THE CONTACT HAS NOT CALLED THE MANUFACTURER REGARDING THE BRAKE UNIT. THE CONTACT NOTICE NUMEROUS COMPLAINTS REGARDING THE HYDRAULIC CONTROL UNIT FOR THIS YEAR MAKE AND MODEL AND STATED THIS MALFUNCTION COULD CAUSE A CRASH. THE FAILURE MILEAGE WAS 34,000. JO

Service Brakes, Hydraulic
Filed Sep 16, 201055,000 milesPA

AT 41,000 MILES, THE SERVICE BRAKE SYSTEM LIGHT CAME ON AND REQUIRED AN ABS TONE RING TO BE REPLACED. THIS IS NOW LOOKING TO BE QUITE THE COMMON PART TO BREAK AFTER THE WARRANTY EXPIRES. THE SERVICE BRAKE SYSTEM LIGHT WOULD COME ON IN FREQUENTLY, BUT WOULD NEVER GENERATE A DIAGNOSTIC CODE. AT ~55000 MILES, THE SERVICE BRAKE SYSTEM LIGHT TURNED ON AND WHEN I DEPRESSED MY BRAKE PEDAL, IT WENT TO THE FLOOR AND WAS ONLY ABLE TO STOP THE CAR BY DOWNSHIFTING AND USING THE EMERGENCY BRAKE. LUCKILY I WAS ONLY DRIVING ~25 MPH ON AN EMPTY ROAD, BUT MY YOUNG CHILDREN WERE IN THE CAR. I TURNED THE CAR OFF, AND BACK ON AND TESTED THE BRAKES ON A SHORT FLAT SECTION OF THE ROAD AND THEY WORKED. I PROCEEDED THE 1/4 MILE TO MY HOUSE AND AFTER STOPPING AT A RED LIGHT AND 2 STOP SIGNS, THE BRAKES FAILED PULLING INTO MY DRIVEWAY BEING STOPPED BY MY OTHER CAR!!! THE FORD DEALER HAD THE CAR AND PULLED A DIAGNOSTIC CODE WHICH HAD THEM REPLACE AN ACTUATOR IN THE D-PILLAR. THEY ASSURED ME THAT THIS SOLVED THE ISSUE. MY WIFE LEFT TO TAKE THE KIDS TO SCHOOL AND THE SERVICE BRAKE SYSTEM LIGHT TURNED ON AND THE BRAKES FAILED AS SHE PULLED INTO THE DRIVEWAY. WE HAD THE VEHICLE TOWED TO FORD AND THEY HAVE BEEN UNABLE TO FIND ANYTHING WRONG OR GET THE BRAKES TO FAIL. NO CODES WERE GENERATED. THE GENERAL MANAGER OF THE DEALERSHIP CLAIMED HE HAD NEVER HEARD OF BRAKES FAILING ON FORD HYBRIDS. *TR

Seat Belts
Filed Sep 6, 201049,000 milesMI

ON FRIDAY, AUGUST 27, 2010 MY DAUGHTER BECAME TANGLED IN HER SEATBELT, AND WAS SO CONSTRICTED BY THE BELT THAT WE HAD TO CUT THE BELT. THE SEQUENCE OF EVENTS IS AS FOLLOWS: 1. SHE BELTED IN, AS ALWAYS. 2. SHE ASKED IF SHE COULD LIE DOWN ON THE SEAT BECAUSE SHE DIDN'T FEEL WELL; I SAID OKAY, BUT KEEP THE BELT ON 3. WE PULLED OFF THE HIGHWAY B/C SHE NEEDED THE BATHROOM - WHEN SHE SAT UP, SHE SAID "I'M STUCK IN MY SEATBELT." ONCE PARKED, SHE RELEASED THE CLIP, BUT REMAINED TANGLED IN THE SHOULDER STRAP. 4. AS WE TRIED TO GET HER OUT OF THE BELT (SHE IS 5'3", SO I COULD NOT SIMPLY LIFT HER UP), WHICH WAS AROUND HER WAIST IN A FULL TWIST, SHE PULLED THE BELT TO FULL EXTENSION, ACCIDENTALLY STARTING THE RATCHET FUNCTION. 5. THE BELT BEGAN TO RATCHET TIGHTER AND TIGHTER, AND BECAME SO CONSTRICTED THAT SHE HAD TO FACE OVER THE BACK SEAT. 6. I HELD THE BELT TO STOP THE RATCHETING, WHILE A FRIEND RAN IN TO GET A PAIR OF SCISSORS. THE BELT WAS INCREDIBLY TIGHT ON HER - WE COULD NOT EVEN MOVE IT UP OR DOWN ON HER WAIST AND SHE WAS CRYING BECAUSE IT WAS CUTTING IN TO HER SIDES. 7. UNABLE TO RELEASE THE BELT, I CUT IT OFF MY DAUGHTER. THE CAR IS A FORD ESCAPE, HYBRID, 2007 - BUT THE SEATBELTS ARE SIMILAR IN MOST CAR BRANDS. THE BELT IS UNDER WARRANTY AND WILL BE REPLACED AT NO CHARGE. I DO NOT KNOW HOW THIS COULD BE PREVENTED, AS THE RATCHETING FUNCTION OF THE SEATBELT IS NECESSARY FOR CHILD SEAT RESTRAINTS (CAR SEATS). HOWEVER, IT WAS THE RATCHETING OF THE BELT THAT PUT MY DAUGHTER IN SO

Power Train › Automatic Transmission
Filed Aug 23, 201069,775 milesND

THE COOLANT PUMP FOR MY FORD ESCAPE 2007 HYBRID HAS GIVEN ME A FAILURE CODE SEVERAL TIMES. I HAD IT DIAGNOSED THEN WANTED TO ORDER THE PART AND WAS TOLD THAT I WAS NUMBER 800 ON THE BACKORDER LIST FOR THIS PART. I CONTACTED FORD AND THEY REFERRED EVERYTHING BACK TO THE DEALER(OF COURSE WHOM I HAD ALREADY SPOKEN WITH) IT IS A FORD PROBLEM FOR THE BACKORDER NOT A DEALER PROBLEM. IF I AM NUMBER 800 ON THE BACKORDER LIST WHAT TYPE OF A PROBLEM DO THEY HAVE. THE PART NUMBER IS 5M6Z 8C419 A. *TR

Service Brakes, Hydraulic
Filed Aug 8, 201043,000 milesMI

NUMEROUS INTERMITTENT BRAKE/SYSTEM ISSUES. INCLUDING GRABBING DURING TRANSITION FROM REGENERATIVE TO NORMAL BRAKING DURING WET/FROZEN CONDITIONS(CAUSING POOR CONTROL/SLIDING ON SLIPPERY ROADS). FIRST DEALER, NO TROUBLE FOUND, SECOND DEALER REPLACED FRONT TONE RING, DID NOT CORRECT, TOLD TO WAIT MAYBE A BULLETIN WILL BE ISSUED. DEALER RETAINED PART. INTERMITTENT BRAKE ABS/TRACTION CONTROL/4X4 WARNING MESSAGES (VEHICLE MAY FAIL TO ACCELERATE DURING FAILURE AND OR UNEXPECTEDLY JUMP SIDE TO SIDE DURING NORMAL ACCELERATION). DEALER REPLACED REAR ROTATION SENSOR. DEALER RETAINED PART CLUNKING, LURCHING AND LOSS OF BRAKING DURING TRANSITION FROM REGENERATIVE TO NORMAL BRAKING (CAUSES DRIVER TO DEPRESS PEDAL HARDER THEN WHEN BRAKING RESTORES VEHICLE STOPS ABRUPTLY). NOT CHECKED BY DEALER. *TR

Service Brakes, Hydraulic
Filed Jul 22, 201045,100 milesVA

BRAKES SERVICED ON 07/12/10 CERTIFIED OK. ABS LIGHT ON 07/21/10. SHEEHY FORD; SPRINGFIELD, VA SERVICE MANAGER STATES, "NOT OUR FAULT YOUR FAULT!" SUV HAS EXTENDED SERVICE WARRANTY AND VIP MEMBER. BRAKES CERTIFIED AS SAFE ARE UNSAFE. *TR

Service Brakes, Hydraulic
Filed Jun 2, 201072,200 miles00

THE BRAKES SUDDENLY DID NOT WORK WHILE PULLING OUT OF THE PARKING LOT. ABS LIGHT AND PARKING LIGHTS CAME ON AND SERVICE BRAKE WARNING. DIAGNOSTIC DETERMINE THAT HCU(HYDRAULIC CONTROL UNIT) AND ANTI-LOCK BRAKING FAILED. *TR

Service Brakes, Electric
Filed Jun 1, 201047,500 milesOH

IN SEPTEMBER 2009 I HAD TO HAVE THE ABS TONE RING ON DRIVERS SIDE REPLACED BECAUSE I WAS HAVING ISSUES WHERE BREAKS WOULD "SLIP" WHEN BREAKING- THEY WOULD ENGAGE FOR A BIT THEN SLIP AND RE-ENGAGE. THIS ISSUE DIDN'T PROVE TO BE DANGEROUS FOR ME, BUT COULD HAVE BEEN. THE END OF MAY I BEGAN HAVING THE SAME ISSUES AGAIN AND I KNEW WHAT THE PROBLEM WAS SO I TOOK IT INTO DEALER WHERE THEY REPLACED THE PASSENGER SIDE ABS RING- PROBLEM SEEMED TO BE SOLVED. UNTIL THE NEXT DAY WHEN I WAS DRIVING HOME FROM WORK ON THE HIGHWAY AND LOST MY BREAKS COMPLETELY- LESS THAN 24 HOURS AFTER THEY HAD SERVICED THE BREAKS. HAD CAR TOWED TO DEALER WHERE THEY INFORMED ME THAT THE MASTER CYLINDER WAS BAD AND NEEDED REPLACED- FOR $1400. THIS IS NOT SOMETHING THAT I BELIEVE I CAN WEAR UNUSUALLY SO THAT IT WOULD GO BAD LIKE THIS, AND SO SUDDENLY. IT WAS AN EXTREMELY DANGEROUS SITUATION IT PUT ME INTO WHERE I WAS UNABLE TO STOP MY CAR WITHOUT THE USE OF THE EMERGENCY BRAKES. I DO NOT UNDERSTAND HOW THE TOYOTA BREAK ISSUES WERE RECALLED BUT THIS ONE HAS NOT BEEN, IT SEEMS AFTER SEARCHING THE INTERNET THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THE FORD ESCAPE HYBRIDS. I FEEL LET DOWN BY WHATEVER AGENCY IT IS THAT SHOULD BE REGULATING THIS ISSUE AND BY FORD WHO UNTIL NOW I THOUGHT WAS A RESPECTABLE CORPORATION. *TR CONSUMER STATED COMPLAINT WAS SUBMITTED IN 2010, SOLD THE VEHICLE RIGHT AFTER THE INCIDENT. UPDATED 6/8/18*JB

Vehicle Speed Control
Filed Apr 21, 201099,998 milesCA

DRIVING HOME, ON HIGHWAY 880, 110 MILES FROM HOME, OUR CAR LOSES ALL POWER, ACCELERATOR STOPS WORKING COMPLETELY. WE COAST TO THE SIDE OF THE HIGHWAY. TURN KEY TO OFF POSITION, START IT UP AGAIN. AS WE DRIVE OFF - ABSOLUTELY NO WARNING - CAR STOPS WORKING AGAIN AND AGAIN. THIS OCCURRED OVER A DOZEN TIMES. LOSING POWER ON HIGHWAY, WE HIT THE HAZARD LIGHTS AND TRY TO MANEUVER OVER TO THE SIDE OF THE ROAD, COASTING. THE WORST WAS COMING OVER 152, HECKER PASS. NOWHERE TO PULL OVER. WE LOST POWER MANY, MANY TIMES WITH ABSOLUTELY NO WARNING. IT TURNS OUT THE CAR NEEDED A NEW TRANSMISSION COOLING PUMP. THERE IS A TSB (08-24-5) OUT ON THIS CAR STATING THAT "THIS CONDITION MAY RESULT IN REDUCED POWER AS THE SYSTEM ACTIVATES FAIL SAFE OPERATION." THERE IS NO "REDUCED POWER" - THERE IS ABSOLUTELY NO POWER! VERY UNSAFE. WE ARE LUCKY TO HAVE SURVIVED THE DRIVE HOME. FORD IS VERY AWARE OF THIS PART BEING DEFECTIVE AND HAS DESIGNED A COMPLETELY DIFFERENT TRANSMISSION COOLING PUMP (FOUND "ON THE SHELF") TO REPLACE THE ONES THAT ARE DEFECTIVE AND GOING BAD IN THE CARS THEY SOLD. I BOUGHT THIS BRAND NEW 2007 FORD ESCAPE AND FEEL MY SAFETY HAS BEEN COMPROMISED BY FORD NOT RECALLING THIS PART THAT CAUSES SUCH AN EXTREME "FAIL SAFE" MODE AS STOPPING MY CAR ON THE HIGHWAY, REPEATEDLY. I HAVE THE "OLD" TRANSMISSION COOLING PUMP THAT WAS REMOVED FROM MY CAR THAT STOPPED WORKING. I THINK THAT FORD SHOULD REIMBURSE US FOR THE COST DIAGNOSTIC WORK AND REPLACEMENT OF THE NEW PART, INCLUDING LABOR. MY BA

Engine and Engine Cooling
Filed Mar 12, 201036,360 milesWA

MY FORD HYBRID ESCAPE (GAS) ENGINE SHUT DOWN AS I WAS ACCELERATING ONTO THE HIGHWAY. THE DRIVE POWER WAS COMPLETELY LOST. THE CAR CONTINUED COASTING AND I GOT THE MESSAGE STOP SAFELY NOW. I PULLED OFF TO THE SHOULDER, STOPPED AND SHUT OFF THE CAR. I THEN RESTARTED THE CAR AND IT FUNCTIONED NORMALLY. THE FAILURE HAS NOT HAPPENED (AFTER ABOUT 100 MILES) SINCE THE ONE INCIDENT. I HAVE DRIVEN THE CAR TO A FORD DEALER FOR DIAGNOSIS. THE UN-COMMANDED ENGINE SHUT DOWN WITHOUT ANY PRELIMINARY WARNING SEEMS LIKE A HAZARDOUS CONDITION THAT COULD BE LIFE THREATENING IN CERTAIN CIRCUMSTANCES. *TR

Service Brakes, Hydraulic
Filed Feb 23, 201090,000 milesVA

WHILE DRIVING ON INTERSTATE 95 IN NORTHERN VIRGINIA, MY FAMILY AND I WE'RE CRUISING AT HIGHWAY SPEEDS UNTIL TRAFFIC CAME TO A SUDDEN HALT. MY WIFE SUCCESSFULLY APPLIED THE BRAKES IN OUR 2007 FORD ESCAPE HYBRID AND WE CAME TO A STOP. HOWEVER, FOLLOWING THAT STOP, THE BRAKES NO LONGER FUNCTIONED. WE HAD MANAGED TO SUCCESSFULLY NEGOTIATE THE VEHICLE OFF THE ROAD AND CALLED FOR A TOW TRUCK. THE ONLY FACTOR THAT LED TO THE STOPPING OF THE VEHICLE WAS DOWNSHIFTING AND USE OF THE EMERGENCY BRAKE. THANKFUL WE WERE SAFE, BUT FRUSTRATED BECAUSE WE HAD BEEN AT THE FORD DEALERSHIP THAT MORNING TO HAVE A SERVICE LIGHT AND WEAK BRAKING POWER INVESTIGATED. THE TECHNICIAN TOLD ME THAT THE SERVICE LIGHT COULD BE A COMPUTER MALFUNCTION (TO BE REMEDIED BY A "RE BOOT" OF THE SYSTEM) OR A FAILURE OF THE ELECTRONIC CONTROL MODULE. HE ASSURED ME THE VEHICLE WAS SAFE TO DRIVE. IN THE END, BOTH THE ELECTRONIC CONTROL MODULE AND HYDRAULIC CONTROL MODULE FAILED, RESULTING IN THE INCIDENT ON I-95. *TR CONSUMER STATED HE GOT RID OF THE VEHICLE AFTER THE BRAKE FAILURE. UPDATED 6/8/18*JB

Service Brakes, Hydraulic
Filed Feb 3, 20103,000 milesGA

FULL BRAKE FAILURE ON A BRAND NEW FORD ESCAPE HYBRID. BRAKES FAILED AT 3,000 MILES ON THE CAR ON MY WAY TO WORK. DEALER FOUND AND FIXED A "COMPUTER" SYSTEM DEFECT THAT CAUSED THE BRAKING SYSTEM TO FAIL COMPLETELY. SCATTERED SIMILAR REPORTS ON THE INTERNET ON THE FORD ESCAPE. IF IT HADN'T BEEN SIX AM ON A QUIET STREET I WOULD HAVE CRASHED THE CAR. THERE WAS NO BRAKING POWER WHATSOEVER. BRAKE LIGHT WARNING DID FLASH.*TR

Service Brakes, Electric
Filed Feb 2, 201030,710 milesPA

I OWN A 07 FORD ESCAPE WITH 30,000 MILE ON IT. LAST WEEK THE ABS BRAKE SYSTEM ENGAGING WHEN THERE IS NO NEED FOR IT TO. WHEN STOPPING THE VEHICLE ON JAN.28 2010 THE VEHICLE BEGAN TO BUCK BADLY. AFTER STOPPING AGAIN AT THE NEXT STOP IT BUCKED ONCE MORE, AS I DROVE OFF THE ABS LIGHT CAME ON AND THE MESSAGE CENTER LIST BOTH "SERVICE BRAKE SYSTEM" AND SERVICE 4X4 SYSTEM" I TOOK THE CAR TO THE DEALERSHIP ON JAN 29 AND WAS TOLD THAT THE ABS SYSTEM TONE RING FOR THE LEFT FRONT WHEEL WAS DEFECTIVE AND NEEDED TO BE REPLACE (COST $325.00) I HAVE FOUND ON THE INTERNET THAT THIS SEEM TO BE A COMMON REPLACEMENT PART ON FORD AND MERCURY OF THIS MODEL AND YEAR. I FEEL THIS IS A PROBLEM THAT FORD SHOULD BE RECALLING. (THE DEALERSHIP KEPT THE OLD PART). *TR

Electrical System
Filed Jan 31, 201031,650 milesVA

1.THE EVENTS LEADING UP TO THE FAILURE - OUTSIDE COLD TEMPERATURE. 2.THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES - THE KEY IS VERY DIFFICULT TO DISENGAGE FROM THE IGNITION WITHOUT SIGNIFICANT FIDDLING. IT OCCURS EVERY TIME THE OUTSIDE TEMPERATURE DROPS TO AROUND 40 DEGREES (F) OR LOWER. THE CONSEQUENCES ARE (1) THAT THE VEHICLE MAY SLIP INTO GEAR, ROLL ANYWHERE AND CAUSE AN ACCIDENT IF THE KEY IS LEFT IN THE IGNITION. THERE IS ALSO THE HEIGHTENED POSSIBILITY OF VEHICLE THEFT AND/OR A BROKEN KEY. 3.WHAT WAS DONE TO CORRECT THE FAILURE; I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) - I CONTACTED FORD VIA E-MAIL AND THEIR RESPONSE WAS TO TAKE IT TO THE DEALER. I ALSO GOOGLED THE PROBLEM AND FOUND OUT THAT FORD FUSIONS ARE RIFE WITH THIS PROBLEM - HTTP://WWW.FORD-FORUMS.COM/FORD-FUSION/4432-KEYS-WONT-COME-OUT-IGNITION.HTML. I ASSUME THE SAME KIND OF IGNITION SWITCH IS IN ALL OF THE LATER MODEL FORDS. ONLINE REMEDIES INCLUDE PARTIALLY DISASSEMBLING THE GEAR SHIFTER, WHICH MAY LEAD TO A MORE HAZARDOUS CONDITION THAN A STUCK KEY AND I DON'T WANT TO THAT.THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE INVESTIGATED. *TR

Visibility › Windshield
Filed Jan 1, 201039,400 milesNJ

WE WERE STOPPED AT A RED LIGHT WHEN WE HEARD A LOUD NOISE LIKE A GUNSHOT. AS WE TURNED AROUND IN THE CAR TO SEE WHAT WAS HAPPENING, THE REAR WINDOW SHATTERED AND EXPLODED OUT. THE FRONT WINDSHIELD DEVELOPED A CRACK FROM THE DRIVER SIDE TO THE PASSENGER SIDE IN AN ARC PATTERN. ALL GLASS AND ONE OF THE HINGES FROM THE REAR WINDOW BLEW OUT OF THE CAR FROM THE EXPLOSION. THE CAR WAS WARMED AND WASN'T THE FIRST TIME IT WAS USED THAT DAY. IT WAS RAINING, THERE WAS NO FROST OR ICE ON THE WINDOWS. THE REAR DEFROSTER WAS NOT ON AND THE REAR WIPER WAS NOT ON. WE WERE NOT MOVING AND NEITHER WERE ANY OF THE VEHICLES AROUND US BECAUSE OF THE RED LIGHT. SINCE ALL GLASS FELL OUT, WE KNEW THAT NOTHING HIT THE GLASS TO CAUSE IT TO SHATTER. I HAVE BEEN READING ON VARIOUS WEB SITES THAT THIS HAS HAPPENED TO MANY OTHER FORD ESCAPE OWNERS. ESPECIALLY OVER THE PAST MONTH BUT IN ALL DIFFERENT MODEL YEARS. I CALLED MY INSURANCE COMPANY TO PUT IN A CLAIM BUT THERE IS A $500 DEDUCTIBLE. IF THIS IS A SAFETY RECALL ISSUE THEN I SHOULD BE REIMBURSED FOR MY EXPENSES BY FORD. *TR

Electrical System › Wiring
Filed Dec 29, 200937,533 milesFL

TL* THE CONTACT OWNS A 2007 FORD ESCAPE HYBRID. THE VEHICLE STALLED SEVERAL TIMES WHILE DRIVING APPROXIMATELY 15 MPH. HE NOTICED THAT THE VEHICLE WOULD ONLY DRIVE WITH ELECTRICITY AND WOULD NOT ENGAGE IN NORMAL. HE TOOK THE VEHICLE TO THE DEALER. THE DEALER RE-GROUNDED THE WIRE AT AN EXPENSE OF $450.00. HE CONTACTED THE MANUFACTURER AND WAS REFERRED TO NHTSA. THE CURRENT AND FAILURE MILEAGES WERE 37,533.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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