2020 Ford Edge complaints

At low speeds 20-40 car shifts with a shudder. TSB 21-2389 was issued by Ford which describes problem I am experiencing. Took car to Ford and paid them to complete procedure per TSB. This did not correct problem and after reviewing other Ford Owners it appears or I expect my Torque Converter and/or transmission has gone bad.

Car wouldn't shift into another gear without jerking/popping. It stutters at low speed and we told it's the transmission. I've done research and several people have had same issue.

Ford has issues a Technical Service Bulletin for a transmission Shudder on the 8 spd automatic transmission. They know there is an issue for this transmission, now they want me to pay $8,000 dollars to have it fixed.

My 2020 Ford Edge SEL, has started to do harsh shifting, shuddering, and some hesitation. I have kept up on the maintenance. I have had the transmission fluid drained and replaced already. My car is available for inspection if requested. An independent shop has confirmed the issue. I was informed that the torque convertor might need replaced. It has not been inspected by anyone else, except what is done when getting an oil change at the dealership. No lights came on and I did not receive any warnings. This originally started in December.

Ford states torque converter issue causing shutter when shifting, similar to other vehicles of this year,make,model but ours is not under a recall. Significant shuttering when in low gears and low speeds.

I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car. If we had not been calm during the incident, not only our lives but the lives of everyone around us could have been affected. There were no warnings about this and when we purchased the vehicle in 2023 the dealership didn’t even say anything about a possiblity of this happening. I did research after it happened to make sure there wasn’t a recall we missed and I came across lawsuits because of this.

Engine died in parking lot, no dashboard lights, smelled sweet, white smoke, dealer said coolant intrusion and engine needs to be replaced

I bought my car in 2024 and while it was through a private party i have had transmission issues since the day i bought it. It surges very frequently and has since the day I bought it. Today I noticed it has now started surging at idle without. It does it in park and when I put it in drive it surges forward on its own without me having to push in the gas. This is a huge safety issue not only for myself but for others. If I had continued to drive it, it could have jolted forward more forcefully in traffic and hit another car or even a person crossing the road. Being broke down on the side of the road is not something I want to have to do which I understand happens but I feel like not only have I heard terrible things about this year of edges but I’ve experienced it with owning one. I had two mechanics tell me I obviously had a transmission issues since from the start but I haven’t been able to get it fixed yet. I never had a warning or lights in my car come on prior to this issue arising today. I’m getting it looked it later today. I had a few different salesmen tell me at Ford dealerships that the 2020 edges were poorly made and they’ve had complaint after complaint about this very car.

The contact owns a 2020 FORD Edge. The contact stated while operating the vehicle at an undisclosed speed, The vehicle is jerking constantly once a curtain speed is reached. The contact referenced NHTSA ID Number: 20V550000 (POWER TRAIN) however, the VIN was not included in the recall repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,000.

Transmission will jerk and have issues shifting, it is causing issues with acceleration and driving. it is distracting and causing fear the car will not make it from point a to b. the car only has 109k miles the transmission should not already be failing.

While driving on Sam Houston tollway going 65 mph, I heard a loud explosion scared me and caused me to swerve into the lane next to me narrowly missing the car next to me. I thought I had a blowout I pulled over to the side of the freeway and found it was the sunroof that exploded. This created a serious situation that could have been catastrophic.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the cruise control system unexpectedly disengaged. The vehicle was taken to a dealer, and a sensor failure was diagnosed. The sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure and advised the contact that a temporary fix was to turn the cruise control system off and then back on. The approximate failure mileage was 95,000.

Vehicle bucks and jerks while accelerating and transmission shifts harshly causing vehicle shaking and driver distraction . this is a known documented issue with the Ford 8 speed transmission

The transmission has a very bad shuddering at low speeds and under load. I am very concerned when entering an on ramp that the car is not going to get up to speed and cause an accident.

Check engine light came on for a power train malfunction. The problem is a failing torque converter or its control (TCC) causing transmission shudder 65,000 miles

Transmission Fluid Leak/Fire Risk (Recall 20S49): Certain 2020 Edge models have missing or loose bolts on the start/stop accumulator endcap, which can cause a leak and increase the risk of fire. Rearview Camera Failure (Recall 20V572000): A common issue where the rear camera may display a blank or distorted image, failing to comply with safety standards. Driveshaft Seizure (Recall 21S43): A potential lack of lubrication in the rear drive unit can cause it to seize, leading to loss of drive and vehicle control. Inoperable HVAC Blower Motor: A potential defect causing the blower motor to fail, which can hinder windshield defrosting. Power train alert not going into park break light issue

I KEEP GETTING A DASH ALERT THAT THE TRAILER IS CONNECTED WHEN i DON'T HAVE A TRAILER HOOKED UP ALONG WITH A MESSEGE THAT STATES BLIND SPOT &CROSS TRAFFIC ALERT DEACTIVATED, TRAILER ATTATCHED. THIS OCCURRED ON SEVERAL DIFFERENT OCCASIONS WITHIN SEVERAL WEEKS

My 2020 Ford Edge Titanium AWD, with approximately 64,000 miles, recently began exhibiting a brief vibration or shudder when accelerating at low speeds, below 40 mph. The vibration lasts approximately one to two seconds and occurs around the time the vehicle shifts gears under acceleration. The vehicle does not exhibit the vibration while maintaining a constant speed. Prior to this issue appearing, there were no warning lights, messages, or other indicators of a transmission problem. I brought the vehicle to a Ford dealership for inspection and diagnosis. After evaluating the vehicle, the dealership informed me that the transmission needed to be replaced and provided an estimate of approximately $11,000 to install a remanufactured transmission. After receiving this estimate, I contacted the dealership to ask whether any less invasive diagnostic or corrective measures had been attempted before recommending complete transmission replacement. I asked whether a powertrain control module (PCM) reprogramming or transmission fluid service had been performed, pursuant to Tech. Serv. Bul. 21-2389. The service advisor told me he did not see a PCM reprogram listed in the service notes and placed me on hold to confirm with the technician. When he returned, he stated that the technician had not performed a PCM reprogram because it allegedly could have worsened the issue. I was also informed that replacing the transmission fluid could potentially worsen the condition, and therefore it was

The transmission shutters and jerks

The contact owns a 2020 Ford Edge. The contact stated that while reversing in a parking lot, the rearview camera image failed to be displayed. The message “Camera not Available” was displayed. The vehicle was taken to the dealer and was diagnosed with the failure of the rearview camera image; however, the vehicle was not repaired. The manufacturer was notified of the failure, where it was confirmed that the VIN was not included in NHTSA Campaign Number: 26V123000 (Back Over Prevention). The approximate failure mileage was 72,000.

The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known problem.

My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?

My vehicle is a 2020 Ford Edge SEL. I am experiencing ongoing transmission shuddering, jerking, and RPM fluctuations during normal driving. At slow speeds, the vehicle jerks and shudders, making it very difficult to drive smoothly in traffic and when accelerating from a stop. At higher speeds, the RPM gauge jumps while driving, and the vehicle feels like it is slipping or shifting unpredictably. The condition has been getting worse over time. This problem matches the known defect described in Ford Technical Service Bulletin (TSB) 20-2081 related to transmission shudder. My vehicle’s year, make, and model match those affected by this known issue; however, my VIN is not included in any recall. The unpredictable jerking, shuddering, and RPM fluctuations create unsafe driving conditions, especially when merging into traffic, turning, or maintaining speed. I believe this is a widespread defect affecting the safe operation of the vehicle and should be investigated by NHTSA for a potential recall. I am submitting this complaint to request that this defect be reviewed for investigation and corrective action.

My 2020 Ford Edge Titanium experienced a complete transmission failure at just 65,898 miles—less than 6,000 miles beyond the factory warranty. Fortunately, I had purchased a Lifetime Limited Warranty through a third-party provider, American Colonial Administration, LLC. During my research on the 8F35 transmission, I discovered numerous consumer complaints, particularly affecting the 2019–2021 model years. I also reviewed estimated replacement costs, which typically ranged from $5,500 to $9,000. However, the Ford dealership charged $11,596.27 for the replacement. The warranty company covered $9,791.29, leaving me responsible for $1,804.98 out of pocket, in addition to $408 for towing and $421 for a one-week rental car. My vehicle remained in the shop for a total of 33 days, leaving me without transportation for 26 days. I contacted Ford Motor Company in Dearborn, Michigan to request cost assistance, given the documented issues with the 8F35 transmission. I was informed that no Customer Satisfaction Program (CSP) applied to my situation. I was also told that dealerships are independently owned and operated, which ultimately meant Ford would not offer any help—even though the failure resulted from a known problem with their own product.

My 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty. I took the car to the local Ford dealership who informed me that the torque converter was going out. After looking the issue up online, its was apparent that this is a known issue very common the this year. This is a faulty part that has yet to be recalled. I asked the Ford dealership about this issue and they confirmed that it was a very common problem and they had 2 vehicles currently in their shop for the same problem. The quote to correct this issue is thousands of dollars.

Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as "coolant intrusion" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] ​Deceptive Trade Practices and Lender Liability CarMax sold this vehicle as "Quality Certified" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required standalone, signed disclosure form for open safety recalls prior to the sale.[17, 18, 15] Because this transaction was financed through Santander Consumer USA, the lender is derivatively liable for CarMax’s deceptive acts under the FTC Holder Rule (16 C.F.R. § 433).[19, 2] This federal rule allows me to assert all legal claims and defenses against Santander that I have against CarMax, including breach of the implied warranty of merchantability, which overrides any "As-Is" disclaimer when a vehicle

Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!

The transmission has completely gone out on my 2020 Ford edge the repair cost is $5500. I should not need a new transmission on a five year-old vehicle. There are several reports on this issue please advise.

8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle was purchased CPO ( Certified Pre Owned ) with only 43K miles on the odometer on or about DEC , 7-10 2025. Since purchase of the vehicle it has been shifting, shuddering and tugging between 0-30mph. The vehicle shifts hard and doesn’t catch or change gears fast enough causing the engine to be caught in high RPM.

Was taken to mechanic shop and then sent to dealership for shudder issue and sound come from rear. Changed rear differential fluid. Problem/sound persisted. Between 25-45 vehicle transmission is cutting out. Awd light, Powertrain lights and brake lights are on and vehicle went in to limp mode at 55mph due to torque converter. Still currently in shop.

At approximately 82,000 miles, the vehicle began exhibiting transmission shuddering, hesitation, and harsh engagement at low speeds (under approx. 35 mph). The condition progressively worsened, resulting in jerking and delayed acceleration from a stop, creating unsafe driving conditions in traffic. At approximately 86,000 miles the transmission issues continued to worsen, and I therefore determined the vehicle unsafe to operate and brought it to the dealership for service. Upon inspection, I was informed by the dealership that the vehicle transmission required removal and replacement due to internal faults. These conditions, symptoms and internal faults are consistent with known issues documented by Ford Technical Service Bulletins for the 8F35 transmission used in the 2020 Ford Edge.

I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to “Jult” back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didn’t accelerate, and the person behind me almost hit me.

I take my to the ford dealership one day for oil change. The mechanics do a full multi inspection and find some issues that needed to be fixed, nothing about the transmission and transmission fluid being low or being dark. So I requested to do oil change and a recommended Engine Tune-up. I get my car back. However, about a week or two later I start noticing some shuddering and vibrations in the car when I hit the gas pedal. I take the car back to the dealership. I tell them how I had been there a few weeks back for oil change but after that I started noticing weird movements in the car. So they take the car to do an inspection on it. Then the mechanic/advisor guy says the vehicle needs a new transmission due to a failed torque converter. And he said the new transmission will cost $8700. And he charged me again for the inspection of the car. The vehicle is a 2020 Ford Edge with just 85400 miles. How does a 6 yr old car with less mileage blow a transmission that fast.

Transmission jumped out of gear when I turned the corner. 2nd Ford edge I own that has done this. 1st car sitting in driveway waiting to get fixed.

8F35 transmission problems, poor shifts, jumpy shifts, vibration at 45-52 mph. vibration at 59-61 mph tying to figure out if it needs to stay in 7th gear or change to the final 8th gear. At any speed below 35 mpg the transmission is challenged to understand itself and its purpose on this earth. i am scared to death to drive under 35 mph because the transmission becomes extremely unstable. Up shifting then thinking it made a mistake and violently down shifting then a lazy up shift because the transmission realized it didn't need to down shift in the first place.

Rear center seatbelt retractor failed under normal use. The belt locks immediately and cannot be extended, making the rear center seat unusable. There is no accident or collision history. The issue developed over time and is now constant. This is a safety issue because a passenger cannot be properly restrained in that seating position, reducing available seating capacity.

Component or system that failed or malfunctioned, and availability for inspection The torque converter and transmission system in my 2020 Ford Edge have malfunctioned. The vehicle experiences transmission shuddering/stuttering during normal driving, particularly during low-speed acceleration and gear changes. The vehicle remains in my possession and is available for inspection upon request. Safety risk The transmission stuttering causes hesitation, jerking, and unpredictable power delivery while driving. This creates a safety risk, especially when accelerating from a stop, merging into traffic, or driving at low speeds in congested areas. The lack of smooth and reliable acceleration increases the risk of rear-end collisions or loss of control, putting both myself and other drivers at risk. Confirmation or reproduction of the problem The issue has been consistently reproducible during normal operation of the vehicle. The symptoms have been observed repeatedly and were confirmed by a dealer/independent service center, which identified the torque converter and transmission as the source of the problem and advised that significant repairs or replacement would be required. Inspections performed The vehicle has been inspected by a dealership and/or independent repair facility. The manufacturer has not yet directly inspected the vehicle beyond dealer diagnostics, but the vehicle is available for further inspection if requested. Warning lamps, messages, or symptoms prior to failure T

Transmission shudders and jerks up to 35 or so mph. speeds above are very jerky. took it to my ford dealer. they informed me my transmission was needing replacement. was told faulty tranny . trying to get to anywhere is very scary. very un safe.

The transmission started to fail while driving without any problems beforehand. It caused a huge safety risk while driving in a big city.

While driving my family home, our 2020 Ford Edge displayed sudden overheating. White smoke with a sweet smell was coming from the tailpipe. Looking under the hood afterwards I could verify the coolant reservoir was empty. I refilled it with the recommended fluid and amount, drove it around the block, only for the same thing to happen again. Upon taking it to my local Ford dealership, they have confirmed the ERG cooler has failed and requires replacing, per TSB 20-2234.

Rear hatch closed on my teenage daughters hand and would not open with remote, button on hatch or the button on dash. Her hand was stuck and the only way to get her out was to take a pry bar to open it enough. Thank goodness we were home and I have tools. This could have been much worse.

Fluid is extremely burnt and has large amounts of metal debris in the transmission, fluid is low with no known leaks, unable to engage in neutral and in park, Shift Solenoid A stuck on, Transmission Friction Element A and E apply Time Range/Performance

The transmission failed abruptly, without any notice or warnings. I had to have it towed to a service shop. When I first tried to drive the vehicle, I was too nervous because the vehicle would not shift so I chose not to drive it for safety reasons. I first towed the vehicle to a shop near my house that concluded I needed a new transmission but they did not repair transmissions. I then had it towed to a transmission shop. Both shops concluded black, metal in the transmission. The manufacturer, the police or the insurance have not been involved. The vehicle provided no warning lamps or symptoms prior to the day the transmission failed in November 2025. My vehicle is only 5 years old and I have had it serviced every 6,000 miles at a Ford dealership. At no time did Ford tell my my transmission fluid was black or needed to be changed. In fact, they continued to tell me that the vehicle was running well. Upon investigation, it appears that the 2020 Ford Edge, 8 speed transmission has experienced the same issue. I also have a 2015 Ford Edge, 6 speed transmission, and I have never had an issue with metal in the transmission. I had to spend just shy of $10,000 to have my transmission, in a 5 year old vehicle replaced.

At around 47,000 miles (April 27, 2024) my car would not move when I put it in reverse to leave my house that day, the engine would just rev and it would not get into the reverse gear. Then warning light came on for the power train so I called the dealership and had it towed to their service department. They said they had to completely rebuild my transmission and it took them almost a month to complete the repairs. (May 6th, while the car was at the dealership , I received several engine warnings from my Ford app. I got my car back from the dealership about 2 weeks later) But immediately after getting my car back from the dealership there were still issues; it’s slips gears , especially from drive to first gear and first gear to second gear and the engine will rev for a while and then the entire vehicle jerks when it finally catches the next gear, also it doesn’t have enough power for steep inclines , it will just roll backwards while the engine is raving trying to climb the hill. This happened intermittently after the transmission rebuild but has since progressed to be an everyday issue. And I’ve sent it back to the dealership several times over the last year for them to fix it but it never gets fixed. They keep telling me they did a software update and that should fix the issue, but it doesn’t. It’s at the dealership again right now because it has gotten so bad that I can’t even drive the car. You start the car, put it in drive and it just revs and won’t even catch first ge

I bought the vehicle and have had major mechanical issues with it I have replaced the motor and the full exhaust system I am having powertrain issues as well. I feel as though ford she be held accountable for all of the issues the ford edges have being they all have the same issues this should not be legal. I got this vehicle to help me build my credit and now it's hurting my credit because I can't keep up with the car payments from all the major repairs that I have had to do on a 2020 vehicle. They will not even take my vehicle as a trade so I can get from under the vehicle responsibility this has not been a reliable vehicle at all.

Having torque converter replaced in my 2020 with 37,000 miles on it. Transmission stutters/lags at speeds under 40. Seems to be a common issue so wanted to report. Luckily had warranty replacement. Definitely a safety concern as the car delays when you hit the gas before it goes, many times i was nearly in an accident.

Known transmission issues with 8f35. Car will not safely accelerate, jerks, shudders. No check engine to indicate code. Numerous mechanics refuse to fix it because it is too high of a liability and that Ford knows about this issue but chooses to ignore it.

The push button start stopped functioning and the car could not be started, leaving me stranded late at night. This problem was inspected by Tamiami Ford, Naples, Florida in April, 2025 and the dealer could not determine the cause or fix it. Meanwhile, the intermittent problem is now frequent and the car is totally unreliable.

I had this car serviced at the Ford dealership where I purchased it shortly before the warrenty ran out just to catch anything before it was not covered. Car was running well when I took it in. Copy of Invoice provided. Shortly after this visit I began to notice these symptoms not extreme at first. After a short it became quite noticeable the shuddering acting like it did not shift smoothly, going up hill was very noticeable mostly at lower speeds. I made an appointment with my local Ford dealer to have this diagnosed . They did spark plug replacement and that didn't help. They then said the next thing would be the Torque converter! We currently are unable to drive this car out of our town, until it is fixed, We are unable to trust its reliability. We had to wait for parts for a month because so many people are having to have these replaced that these parts are always out of stock ! We are extremely disappointed in FORD we WERE quite happy with this car. They need to be held accountable for these repairs people all over the internet are reporting the same thing!