Page 14 of 14 · complaints 651–673 of 673

2010 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Electrical System › Instrument Cluster/Panel
Filed Dec 1, 2010FL

2010 FORD EAGLE. CONSUMER WRITES REGARDING DEFECTIVE GAUGES *TGW THE CONSUMER STATED SHE NOTICED IT WAS IMPOSSIBLE TO READ THE GAUGES WITH JUST A GLANCE. WHEN THE CONSUMER LOOKED DOWN AT THE GAUGES, IT WAS TOTALLY BLACK. SHE STATED SHE HAD TO BLINK FREQUENTLY TO GET HER EYES TO ACCOMMODATE TO THE DARKNESS OF THE INSTRUMENT PANEL. *JB THE CONSUMER ALSO STATED WHILE DRIVING IN RAINY CONDITIONS, DURING DAY LIGHT HOURS WITH THE LIGHTS ON, THE GAUGE PANEL BECAME DIM. THE DEALER ADVISED THE CONSUMER IT WAS A CHARACTERISTIC OF THE VEHICLE. UPDATED 12/17/10*JB UPDATED 10/20/11.*JB

StructureCrash1 injured
Filed Oct 27, 20104,000 milesMD

I WAS DRIVING MY 2 WEEK OLD 2010 EDGE LIMITED, ON A HIGHWAY IN STOP AND GO TRAFFIC,WHEN I WAS HIT FROM BEHIND BY A TRACTOR TRAILER LOADED WITH ASPHALT SHINGLES. I WAS PUSHED INTO A CAR IN FRONT OF ME AND BOTH CARS WERE TOTALED. DURING THE CRASH, THE COMPONENTS OF THE DASH WERE EJECTED INTO THE BACKSEAT. . IF SOMEONE HAD BEEN SEATED IN THE BACK SEAT, I'M SURE THEY WOULD HAVE BEEN SEVERELY INJURED BY THE DEBRIS.THE DASHBOARD STAYED IN PLACE. ALSO, THE DRIVERS SEAT BROKEFROM IT'S ANCHORS. THE AIR BAG DID NOT DEPLOY. *TR

Power Train › Automatic Transmission
Filed Oct 1, 201010,000 milesIA

TL*THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE TRANSMISSION BEGAN TO SLIP, WHICH CAUSED THE VEHICLE TO HESITATE WHEN DRIVING INTO TRAFFIC. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP BUT THEY COULD NOT DUPLICATE THE FAILURE. THE TRANSMISSION FLUID WAS 1 1/2 QUARTS LOW WHEN THE VEHICLE WAS PURCHASED. FORD WAS CONTACTED STATED THAT THERE WAS NOTHING THEY COULD DO. THE CONTACT STATED THAT FORD SHOULD REPLACE THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGES WERE 10,000.

Seat BeltsCrash
Filed Sep 23, 201025,000 milesOH

VEHICLE STOPPED IN TRAFFIC, HIT FROM BEHIND AND PUSHED INTO THE CAR AHEAD. DRIVER'S SEAT BELT FAILED TO LOCK AND DRIVER SUFFER FACIAL CONTUSION AND BLOODY NOSE WHEN FACE HIT THE STEERING WHEEL. DRIVER WAS TAKEN TO HOSPITAL VIA AMBULANCE. NO BROKEN BONES IN THE FACE. PASSENGER SEAT BROKEN DURING ACCIDENT, WITH ONLY FRONT OF THE SEAT BEING HELD TO THE FLOOR. *TR

Power Train
Filed Sep 15, 201015,000 milesMA

I'VE HAD THE TRANSMISSION VIOLENTLY ENGAGE WHILE RIDING ALONG AT A NORMAL STEADY PACE. ONE TIME WAS ON THE HIGHWAY GOING ABOUT 60MPH. THE PEDDLE WAS SOLID BUT THE CAR DECELERATED LIKE I TOOK MY FOOT OFF THE GAS. ABOUT 5 SECONDS LATER THE TRANNY SLAMMED INTO GEAR AND RESUMED SPEED. IT SLAMMED SO HARD IT FELT LIKE WE GOT REAR ENDED. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY SAID "IF IT WASN'T DOING SOMETHING WHEN I BROUGHT IT IN, THEY WOULDN'T BE ABLE TO FIND THE PROBLEM". IT ALSO HAPPENED ON A BACKROAD AT 30 MPH AND ALSO PULLING OUT OF A PARKING SPOT. *TR

Service Brakes, Hydraulic
Filed Aug 31, 2010550 milesCA

I HAVE A NEW 2010 FORD EDGE. I HAD IT A WEEK WHEN I PULLED UP TO A STOP SIGN ON A HILL. I HAD THE CAR IN DRIVE WITH MY FOOT ON THE BRAKE. THERE WERE CARS IN FRONT OF & BEHIND ME. WHEN IT WAS TIME TO MOVE FORWARD, I TOOK MY FOOT OFF THE BRAKE AND STARTED MOVING IT TO THE GAS PETAL WHEN I NOTICED THE CAR WAS ROLLING BACKWARDS. I PUT MY FOOT BACK ON THE BRAKE AND QUICKLY MOVED IT TO THE GAS PETAL AND WAS ABLE TO MOVE FORWARD BEFORE BUMPING THE CAR BEHIND ME. I REPEATED THE ACTION ON OUR DRIVEWAY, WHICH ALSO HAS A SLOPE. AGAIN, IT ROLLED BACKWARDS. I TOOK IT TO THE DEALER, THEY DROVE IT AND SAID IT DID ROLL BACKWARDS BUT THERE WAS NOTHING WRONG WITH IT - THAT WAS NORMAL OPERATION. THEY DROVE ANOTHER EDGE AND SAID IT DID THE SAME THING. I TOLD THEM IT SHOULDN'T DO THAT - IT WAS UNSAFE, AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. *TR

Electrical System › Instrument Cluster/Panel
Filed Aug 28, 20101,000 milesSD

SPEEDOMETER CAN NOT BE SEEN DURING DAYLIGHT HOURS. COLOR AND HOOD OVER SPEEDOMETER MAKES DAYLIGHT VIEWING A TIME CONSUMING TASK THAT DETRACTS FROM DRIVER NORMAL RESPONSIBILITIES. *TR

Structure
Filed Aug 26, 2010CA

2010 FORD EDGE. CONSUMER STATES CONSTANT HIGH PITCH NOISE COMING FROM THE CABIN IN THE VEHICLE *TGW THE DEALER INFORMED THE CONSUMER, THE NOISE WAS A CHARACTERISTIC OF THE VEHICLE AND NOTHING COULD BE DONE. *JB

Electrical System › Instrument Cluster/Panel
Filed Aug 25, 20102,700 milesPA

TL*THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT WAS DRIVING 25 MPH WHEN HE DISCOVERED THAT THE INSTRUMENT PANEL WAS EXTREMELY DIFFICULT TO SEE DURING DAYLIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO SEE IF THEY COULD ADJUST THE LIGHTS. THE DEALER WAS UNABLE TO REMEDY THE ISSUE. THE CONTACT WAS CONCERNED WITH THE FACT THAT HE WAS UNAWARE OF THE SPEED HE WAS TRAVELING DURING DAYLIGHT. THE FAILURE MILEAGE WAS 2,700.

Engine and Engine Cooling
Filed Aug 24, 2010GA

MY 2010 FORD EDGE ALSO HAD THE IDLE STALL PROBLEM. AT 4500 MILES THE PROBLEM STARTED. TOOK MY VEHICLE IN AND THE DEALER WAS ABLE TO RECREATE THE STALL FROM COMPUTER. THERE IS A RECALL FROM THE MFG FOR THE IDLE CONTROLLER. HOWEVER, THERE IS A BACKORDER FOR THE PART UNTIL THE END OF SEPTEMBER. MY DEALER LOCATED A PART FROM ANOTHER DEALER AND WILL BE REPLACING IT TOMORROW IF THE PART ARRIVES. I ALSO REFUSED TO DRIVE THE VEHICLE UNTIL PROBLEM IS RESOLVED. I HAVEN'T RECEIVED ANY RECALL NOTICES FROM FORD MOTOR COMPANY. *TR

Power Train
Filed Aug 16, 20104,600 milesMI

2010 FORD EDGE STALLS AT IDLE IN PARK, STALLS WHEN SHIFTING FROM PARK TO DRIVE, STALLS WHEN ATTEMPTING TO ACCELERATE FROM STOP. SEVEN OCCURRENCE WITHIN A COUPLE HOURS. IMMEDIATELY TOOK IT TO DEALER. IT STALLED WHILE THEY WERE WRITING-UP THE SERVICE ORDER. LEFT IT OVERNIGHT. NEXT DAY "NO TROUBLE FOUND... COULD NOT RECREATE PROBLEM." WAITING FOR RESPONSE FROM DEALER. *TR

Power Train › Automatic Transmission
Filed Aug 11, 20104,000 milesFL

FORD EDGE 2010 POWERTRAIN MALFUNCTION / REDUCED POWER POWERTRAIN MALFUNCTION INDICATOR: ILLUMINATES WHEN AN ELECTRIC THROTTLE CONTROL (ETC), TRANSMISSION, AWD/4X4 OR FUEL SYSTEM FAULT HAS BEEN DETECTED. *TR

Electrical System
Filed Aug 9, 20102,010 milesNY

MY 2010 FORD EDGE HAS STALLED ONCE WHILE DRIVING AND TWICE IN A ROW WHILE PARKED AT IDLE. DEALER SAYS NO ERROR CODES SHOW WHEN THEY DID A SYSTEM CHECK I REFUSE TO PUT MY WIFE AND KIDS IN THIS CAR UNTIL THIS PROBLEM IS RESOLVED . *TR

Electrical System › Instrument Cluster/Panel
Filed Jul 27, 2010WI

2010 FORD EDGE LIMITED AWD CANNOT SEE THE SPEEDOMETER AT DUSK OR WHEN OVERCAST SKYS. CONTACTED FORD SERVICE CENTER AND WAS INFORMED THAT THEY COULD NOT REDESIGN THE CAR AND THAT THEY COULD DO NOTHING ABOUT IT. TRIED TO FIND OUT HOW TO KEEP THE SPEEDOMETER LIGHTS (ALL DASH LIGHTS) ON ALL THE TIME AND WAS TOLD IT COULD NOT BE DONE. *TR

Structure
Filed Jun 17, 201010,000 milesMA

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING AT SPEEDS OF 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS AND WAS TAKEN TO THE DEALER. THE DEALER ADVISED THERE WAS A MOUSE LIVING IN THE VEHICLE AND EATING THE AIR FILTER AND SENSORS. THERE WERE UNKNOWN REPAIRS MADE TO THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE CONTACT BELIEVED THERE TO BE A DESIGN FLAW IN THE VEHICLE THAT WOULD ALLOW A MOUSE TO LIVE AND DAMAGE THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 10,000.

Wheels
Filed Apr 9, 20101,420 milesMT

TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT NOTICED A TOTAL OF 73 NICKS AND SCRATCHES AROUND THE WHEELS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THERE WERE NO REPAIRS MADE. THE FAILURE MILEAGE WAS 1,420 AND THE CURRENT MILEAGE WAS 1,600. UPDATED 05/19/10 *BF UPDATED 05/20/10.*JB

Engine and Engine Cooling
Filed Apr 7, 20104,000 milesWA

DRIVING DOWN HIGHWAY AT 65 MPH AND 2010 FORD EDGE COMPLETELY SHUT DOWN. I HAD NO WARNING, ALL GAUGES WERE OFF, NO POWER, AND NO HAZARD LIGHTS. FORD HAS HAD THE CAR FOR 10 DAYS TRYING TO FIX IT. THEY HAVE PUT 200 MILES ON IT AND BROUGHT IN A FORD ENGINEER (SPECIALIST) TO TRY AND LOCATE AND FIX THE PROBLEM. THEY CANNOT DUPLICATE THE PROBLEM, CANNOT FIGURE WHAT CAUSED IT AND HAVE NOT REPLACED NOR FIXED ANY PARTS ON THE CAR. THEY WANT TO RELEASE THE CAR BACK TO ME TO WAIT AND SEE IF AND WHEN IT HAPPENS AGAIN. THIS IS COMPLETELY UNACCEPTABLE AS THIS CAR HAS A KNOWN SERIOUS SAFETY DEFECT WITH POTENTIAL CATASTROPHIC CONSEQUENCES. *TR

Engine and Engine Cooling › Exhaust System
Filed Feb 27, 20104,000 milesNY

I AM HAVING WHAT MAY BE A VERY SERIOUS HEALTH/HAZARD ISSUE WITH MY 2008 FORD EDGE. THE PROBLEM IS WHEN YOU DRIVE THE VEHICLE OIL IS LEAKING FROM THE TRANSMISSION/PTU SEAL ON TO THE MUFFLER/LEADPIPE,BURNING ,AND SENDING TOXIC FUMES THROUGH THE FRESH AIR SYSTEM. I HAD TO PULL OVER TODAY TO AIR THE VEHICLE OUT, IN WHICH IT HAS LEFT ME SICK FROM THE BURNING FUMES. WHEN SITTING OIL IS LEAKING ONTO THE GROUND. I HAVE CONTACTED MY FORD DEALER, IN WHICH THEY HAVE ATTEMPTED TO REPAIR WITH FORD UPDATED SEALS. THE ISSUE THAT I AM DEALING WITH IS WHAT I BELIEVE IS A SERIOUS HEALTH RISK TO THE DRIVER OR PASSENGERS OF THIS VEHICLE. I ASK FOR YOUR ASSISTANCE IN THIS MATTER. *TR

Electrical System › Instrument Cluster/Panel
Filed Jan 22, 2010WA

THE INSTRUMENT PANEL, MAINLY THE SPEEDOMETER, ON MY 2010 FORD EDGE IS VERY DIFFICULT TO READ UNDER SOME DAYLIGHT CONDITIONS. THE GAUGES ARE DARK GRAY BACKGROUND WITH BLACK NUMBER GRADUATIONS WHILE LIGHTS ARE OFF AND RED NEEDLE. ESPECIALLY DURING DAWN AND DUSK CONDITIONS WITH A CLOUDY SKY, SHORTLY AFTER SUN-UP AND SHORTLY BEFORE SUN-DOWN, WHILE SKY IS STILL QUITE BRIGHT AND ROADWAY IS DARKENING, AND YOUR DRIVING FACING THE SUN, THE SPEEDOMETER IS VERY DIFFICULT TO READ. A QUICK GLANCE SHOWS ONLY THE RED NEEDLE WITH DARK BACKGROUND. IT TAKES CLOSE TO 5 SECONDS FOR EYES TO ADJUST BEFORE NUMBERS CAN BE READ AND YOU CAN SEE VEHICLE SPEED. SITUATION IS NOT IMPROVED WHEN LIGHTS ARE ON DURING THESE CONDITIONS. NUMBERS TURN FROM BLACK TO GREEN WITH ILLUMINATION AND THERE IS NOT ENOUGH CONTRAST WITH GRAY BACKGROUND DURING DAYLIGHT HOURS TO IMPROVE CONDITION. ON RAINY DAYS WITH DARK ROAD CONDITIONS AND SKY IS SOMEWHAT BRIGHTER, THE SAME CONDITION EXISTS, ESPECIALLY WHEN DRIVING TOWARDS THE SUN, EVEN THOUGH IT IS CLOUD COVERED. IT TAKES SO LONG FOR EYES TO ADJUST SO SPEEDOMETER CAN BE READ THAT YOU COULD RUN OFF THE ROAD OR INTO SOMEONE. ALSO, UNDER MOST DAYLIGHT CONDITIONS, THE METRIC SCALE IS IMPOSSIBLE TO READ, REGARDLESS OF HOW LONG YOU TRY TO FOCUS ON IT. *TR

Engine and Engine Cooling › Cooling System
Filed Jan 16, 2010360 milesGA

I PURCHASED A 2010 EDGE LIMITED FOR A GIFT & THE NEXT DAY I NOTICED THE STRONG ODOR OF ANTIFREEZE COMING FROM THE HEATING SYSTEM. MY WIFE ALSO NOTICED THE SAME ODOR WHEN SHE DROVE IT CHRISTMAS DAY. SHE HAS TAKEN IT TO THE DEALER IT WAS PURCHASED FROM & THE LOCAL DEALER & BOTH SAY THEY CAN NOT FIND ANY PROBLEM. IT IS VERY NOTICEABLE WHEN THE ENGINE IS COLD, THEN COMES & GOES THROUGH OUT THE DAY. BEING A MECHANIC FOR OVER 35 YEARS TELLS ME THE HEATER CORE AND OR RELATED COMPONENTS HAVE A VERY SMALL COOLANT LEAK. WE HAVE TO CRACK A WINDOW OR OPEN THE SUNROOF WHEN THE HEAT IS ON TO LET THE FUMES ESCAPE OR YOU CAN STAND TO BE IN THE CAR. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 24, 2009TX

HELLO I DON'T WANT TO WASTE TIME GOING INTO DETAIL WITHOUT KNOWING WHETHER SOMEONE AT FORD WILL GET THIS...SO LET ME JUST SAY THAT I HAVE BEEN WITH FORD SINCE 1988 WHEN I BOUGHT A BRONCO. IN 1992, I BOUGHT AN EDDIE BAUER EXPLORER AND HAVE HAD EXPLORERS UP UNTIL THIS PAST YEAR WHEN I BOUGHT YOUR CROSSOVER, THE EDGE. IT IS A NICE CAR, RIDES NICELY BUT HAS A LOT OF ROAD NOISE THAT I DID NOT EXPERIENCE WITH THE EXPLORERS. MY BIGGEST CONCERN/PROBLEM IS THAT THE SPEEDOMETER IS TUCKED DEEP INTO THE RIGHT HAND CORNER OF THE DASH AND CAN NOT BE SEEN DURING MOST OF THE TIME WHILE DRIVING. SEEING IT DEPENDS ON HOW THE LIGHT IS COMING IN. I HAVE CAUGHT MYSELF GOING 80 AND NOT REALIZING IT SINCE THE DIAL IS JUST ONE BIG BLACK CIRCLE. DURING RAIN STORMS, THE LIGHTS COME ON, THE RED INDICATORS ARE LIT, BUT THE SPEED NUMBERS ARE LOST IN THE DARK. THIS, I BELIEVE, IS A SERIOUS SAFETY ISSUE. I'VE BEEN TO THE DEALER AND THEY SAY THAT THERE IS NOTHING THAT CAN BE DONE. I HAVE NEVER HAD A CAR WHERE THE CRUCIAL SPEED DIAL CAN NOT BE SEEN. I THINK THAT YOUR FORD ENGINEERS GOOFED ON THIS DESIGN. THE TACH ON THE LEFT SIDE IS ALWAYS VISIBLE....BUT NOT THE SPEEDOMETER. CAN YOU HELP WITH THIS PROBLEM? THANKS FOR YOUR TIME. *TR

Power Train › Automatic Transmission
Filed Oct 24, 20092,800 milesNH

PURCHASED A 2010 FORD EDGE SEL AWD ON JULY 27, 2009. ON AUGUST 12, 2009, VEHICLE BEGAN BELLOWING SMOKE FROM THE WHEEL WELLS. BROUGHT THE VEHICLE IN FOR SERVICE TO BE TOLD THAT THE PTU SEAL WAS BLOWN. THEY REPLACED THE SEAL AND INSTALLED A DEFLECTOR SO AS TO NOT BE ABLE TO SMELL THE BURNING FLUID AS QUICKLY. FORD HAS BEEN ISSUING TECHNICAL SERVICE BULLETINS ON THIS SINCE 2007. DUE TO THE FLUID LOSS, IT CAUSES THE TRANSMISSION TO SLIP. FORD CONTINUES TO CLAIM THAT IT CANNOT DUPLICATE THE PROBLEM. ALSO, THE ENGINE IS SQUEALING LOUDLY, DUE TO THE ISSUES MENTIONED ABOVE. *TR

Electrical System
Filed Sep 8, 200910 milesMI

TL*THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING APPROXIMATELY 25 MPH HE WAS UNABLE TO VIEW THE SPEED ODOMETER. DUE TO THE DESIGN OF THE VEHICLE, THE DRIVER IS ONLY ABLE TO READ THE SPEEDOMETER AT NIGHT. THE DEALER AND THE MANUFACTURER STATED THAT THEY WERE UNABLE TO ASSIST THE CONTACT SINCE THE VEHICLE WAS DESIGNED THAT WAY. THE VEHICLE WAS PURCHASED ON AUGUST 19, 2009. THE FAILURE MILEAGE WAS 10.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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