Page 5 of 6 · complaints 201–250 of 261

2009 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Air Bags
Filed Apr 27, 2017LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Apr 24, 201789,529 milesOH

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE BRAKE BOOSTER FAILED, WHICH PREVENTED THE POWER BRAKING FUNCTIONALITY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. WHEN THE CONTACT QUESTIONED WHY THE VEHICLE WAS NOT INCLUDED IN CUSTOMER SATISFACTION CAMPAIGN NUMBER: 13N02, HE WAS NOT GIVEN AN ANSWER. THE CONTACT WAS INFORMED THAT NOTHING COULD BE DONE AND TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 89,529. ..UPDATED 06/27/17 *BF *CN

Fuel/Propulsion System
Filed Mar 27, 201764,000 milesPA

SMELL OF GASOLINE FUMES NOTED COMING FROM VENTS WHEN VEHICLE IS IDLE.HAS OCCURRED ON MULTIPLE OCCASIONS, AT STOP LIGHTS, WHEN PARKED ETC. SMELL IS OBVIOUS TO ANYONE SITTING IN VEHICLE. MUST KEEP WINDOW OPENED FOR VENTILATION. NO SMELL NOTED WHEN VEHICLE IN MOTION.

Service Brakes
Filed Mar 20, 2017MA

THE BRAKE PEDAL STARTED WITH A SPONGY FEEL BUT NOW HAS BECOME VERY HARD AT TIMES TO PRESS. THE SERVICE TECHNICIAN TOLD ME THE BRAKE BOOSTER IS FAILING. HE ADVISED ME TO CHECK WITH FORD TO SEE IF THE BRAKE BOOSTER WAS COVERED SINCE OTHER VEHICLES WITH SIMILAR PROBLEM HAD A RECALL OR SERVICE WARRANTY. FORD MOTOR COMPANY WAS NOT WILL TO COVER IT DUE TO IT DID NOT FALL UNDER THERE RECALL FOR THE 2009 MODEL YEAR BUT COVERS MODEL YEAR 2007 - 2008 THEN 2010 - 2013. MY VEHICLE WAS PLACE IN THE SHOP TO HAVE THE DEFECTIVE PART REPLACE AT MY EXPENSE.

Exterior Lighting
Filed Mar 2, 2017104,400 milesMD

BRAKE AND TURN SIGNAL LIGHT SOCKET IS BURNT AND CHARRED. I HAVE HAD TO REPLACE THE BULBS AT LEAST EVERY OTHER MONTH. I WAS TOLD BY FORD THAT I MUST HAVE USED THE WRONG WATTAGE BULB. INTERNET SEARCHES SUGGEST OTHERWISE. THERE ARE COUNTLESS OTHER COMPLAINTS REGARDING THE EXTREMELY HAZARDOUS AND DANGEROUS ISSUE. FORD WILL NOT ACKNOWLEDGE THAT THERE IS AN ISSUE OR OFFER TO PAY THE $100 TO FIX THE PROBLEM.

Service Brakes
Filed Feb 17, 2017103,000 milesIL

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE ABS AND TRACTION CONTROL WARNING INDICATORS RANDOMLY FLASHED. THE BRAKES FAILED TO FUNCTION WITHOUT FORCE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED BOTH ABS SENSORS. THE DEALER DETERMINED THAT THERE WAS NO MANUFACTURER RECALL TO ADDRESS THE REPAIR. THE BRAKE PEDAL WAS SPONGY WHEN THE INDICATOR ILLUMINATED. WHEN THE INDICATOR WENT OFF, THE BRAKES FAILED TO FULLY ENGAGE WITHOUT APPLYING FORCE TO THE BRAKE PEDAL. THE DEALER STATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 11/06/17*LJ *CN

Unknown or Other
Filed Jan 31, 2017MO

MY CAR TRIED TO GET SIRIUS XM RADIO ACTIVATED BUT NEVER COULD GET IT TO WORK IT STATED DYSFUNCTIONALL SOMETHING CAN'T REMEMBER. IS THERE BEEN A RECALL ON THESE CARS FOR THIS REASON.

Service Brakes
Filed Jan 16, 2017FL

THE BRAKE PEDAL ON MY 2009 EDGE BEGAN MAKING A HORRIBLE NOISE AND GOING RIGHT TO THE FLOOR ON OCCASION WHEN PRESSED BOTH WHEN STATIONARY OR ON THE ROAD. WITHIN ONE WEEK IT CONTINUED TO GET WORSE WITH THE NOISE GETTING LOUDER AND THE PEDAL GOING TO THE FLOOR MORE FREQUENTLY. WHEN WE BROUGHT IT INTO FORD WE WERE TOLD THAT THERE WAS A RECALL ON THE BOOSTER ASSEMBLY FOR THE EDGE. ONCE THEY ENTERED THE VIN NUMBER WE WERE TOLD THAT OUR EDGE WAS BUILT MONTHS BEFORE THE RECALL DATE AND THAT IT WOULD NOT BE COVERED. WE WERE CHARGED $675.63 FOR THE PARTS AND LABOR AND WE WERE TOLD TO REPORT IT IN CASE THE DATES WERE EVER EXPANDED TO INCLUDE OUR VEHICLE. *TR

Air Bags
Filed Jan 12, 201795,800 milesTX

TAKATA RECALL: I RECEIVED A RECALL LETTER DATED JULY 2016 FROM FORD INFORMING ME THAT "A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." I TOOK THE CAR THE FORD DEALERSHIP IN ROCKWALL, TEXAS AND WAS TOLD THEY DID NOT HAVE THE REPAIR PARTS AND DID NOT KNOW WHEN THEY WOULD GET THEM. FIVE MONTHS LATER, I WROTE A COMPLAINT LETTER TO THE CEO OF FORD OBJECTING TO THE RISK TO MY FAMILY OF DRIVING THAT DEFECTIVE VEHICLE. ON JANUARY 3, 2017, I RECEIVED A FORM LETTER BACK FROM FORD CUSTOMER SERVICE THAT IS WORTHLESS. I DO NOT BELIEVE THERE IS ANY SERIOUS INTENTION TO SOLVE THIS DANGEROUS SITUATION. *TR

Air Bags
Filed Jan 5, 2017105,000 milesNC

TAKATA RECALL - FORD HAS YET TO FIX THIS PROBLEM AND WILL NOT SCHEDULE AN APPOINTMENT NOR SENT ME ANY INFORMATION ON WHEN A RESOLUTION WILL TAKE PLACE

Air Bags
Filed Jan 4, 2017MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Oct 28, 201665,000 milesUT

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR SENSOR ERRONEOUSLY INDICATED THAT THE DOOR WAS OPEN, WHICH CAUSED THE INTERIOR LIGHTING AND EXTERIOR MIRROR LIGHTS TO REMAIN ILLUMINATED WHILE DRIVING. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

Service Brakes
Filed Oct 11, 201680,000 milesMI

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 80,000.

Service Brakes
Filed Oct 6, 201660,000 milesCT

BRAKES ARE MAKING A SOUND LIKE ITS BLOWING AIR. THE BRAKE GETS REALLY HARD TO PRESS THE BRAKE PEDDLE WHILE STOPPING, THEN GETS REALLY SOFT AND I CAN PUSH IT ALL THE WAY DOWN. I HAVE ONLY OWNED MY CAR FOR A COUPLE OF WEEKS AND I HAVE ALMOST BEEN IN 2 ACCIDENTS BECAUSE OF THE BRAKES. USUALLY THIS HAPPENS WHILE SLOWING DOWN AT TRAFFIC LIGHTS.

Engine
Filed Oct 5, 2016150,000 milesFL

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT WHILE IN PARK, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. UPDATED 01/06/2017*CT

Service Brakes
Filed Sep 29, 2016111,000 milesMI

THE BRAKE PEDAL HAS A SPONGY FEEL AND YOU CAN HEAR AN AUDIBLE "HISSING" NOISE INSIDE THE CAR. THE NOISE WILL GO AWAY AS YOU APPLY DIFFERENT PRESSURES TO THE BRAKE PEDAL, BUT THEN WILL COME BACK AS SOON AS YOU MAINTAIN THE SAME LEVEL OF PRESSURE. THERE IS A KNOW CUSTOMER SATISFACTION PROGRAM 13N02 (EXTENDED WARRANTY FOR BRAKE BOOSTER), AND AFTER READING THE DESCRIPTION AND DETAILS OF THE PROGRAM, THE SYMPTOMS ARE IDENTICAL. I CALLED THE DEALER AND AFTER RUNNING THE VIN NUMBER, I WAS TOLD THAT MY CAR DID NOT QUALIFY. I ALSO KNOW THAT IT IS NOT ANOTHER BRAKE COMPONENT AS THE VEHICLE HAS BRAND NEW FRONT AND REAR ROTORS, FRONT AND REAR PADS, AND BRAND NEW BRAKE FLUID IN THE SYSTEM. IT IS NOT VERY DIFFICULT TO DEDUCE THAT THERE'S SOME TYPE OF VACUUM LEAK (OR AIR LEAK) WHEN YOU HEAR HISSING NOISES COMING FROM THE CAR. VEHICLE IS STILL DRIVING, BUT PROBLEM CONTINUES TO GET WORSE AND FROM WHAT I'VE READ ON THE INTERNET, THE BRAKE BOOSTER WILL EVENTUALLY FAIL AND COULD CAUSE A DANGEROUS DRIVING SITUATION.

Service Brakes
Filed Sep 7, 2016IL

SAME RECALL AS 2010-2015 MODELS. BRAKE POWER BOOSTER AND BRAKE MASTER CYLINDER ISSUES.

Unknown or Other
Filed Aug 26, 2016108,867 milesWI

FORD EDGE 2009 STALLING. CALLED CUSTOMER SATISFACTION PROGRAM AND WAS TOLD BY VEHICLE MANUFACTURE DATE & PLACE WHERE IT WAS MANUFACTURED, THAT THERE TNO ISSUES. VEHICLE CANNOT SIT IN IDLE FOR LONGER THEN 5 MINUTES AND STALLS. AFRAID TO TAKE ON HIGHWAY DUE TO SO MANY PEOPLE HAVING STALLING ISSUES. OBVIOUSLY FORD DOES NOT WANT TO STAND BEHIND THEIR CUSTOMER SATISFACTION. THIS IS A 2009 AND HAS ONLY 109,000 MILES ON IT. CANNOT BE DRIVEN WITHOUT IT STALLING 3 TIMES IN A MATTER OF AN HOUR. AS FORD IS WELL AWARE, THIS IS DUE TO A FAULTY THROTTLE BODY. THEY SUGGEST BRINGING IT INTO DEALER FOR A DIAGNOSTIC, OF WHICH THEY ARE FULLY AWARE THAT IT DOES NOT SHOW UP ON THE DIAGNOSTIC READINGS. JUST A REASON FOR THEM TO CHARGE YOU FOR A TEST THAT WILL SHOW NOTHING. THIS ISSUE HAS BEEN GOING ON FOR OVER A YEAR NOW. STARTED OUT AS A STALL ONCE EVERY 4-5 MINS, BUT IS NOW A DAILY OCCURRENCE WHEN THE VEHICLE IS DRIVEN.

Air Bags
Filed Aug 25, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Aug 16, 2016106,000 milesCA

THE 2009 FORD EDGE I OWN HAS BEEN EXPERIENCING SLIPPING AND SURGES IN ACCELERATION WHILE TRYING TO MAINTAIN A CONSTANT SPEED AT A 45-55 MPH RANGE. WHILE DECELERATING THE TRANSMISSION SLIPS AND REVS UP AND DOWN CAUSING THE CAR TO JERK FORWARD AND/OR SUDDENLY SLOW OR STOP. THERE ARE NUMEROUS TSB FOR THE 2009 FORD EDGE TRANSMISSION ( TSB 10-21-2, 10-17-4, 10-9-9, 13-5-27. HOWEVER, THE TSB'S STATE THAT THEY ONLY COVER 2009 - 2011 MODELS BUILT 3/13/2009 - 6/30/2010. THE TSB'S EXPLICITLY INDICATE THE 6F50 AND 6F55 TRANSMISSION. MY 2009 FORD EDGE HAS A 6F50 TRANSMISSION THAT HAPPENS TO BE BUILT ON 10/24/2008 AND THEREFORE, FORD IS LIMITING ITS LIABILITY BECAUSE A DATE RANGE WAS PLACED ON THE TSB. YET, MY CAR EXUDES THE SAME PERFORMANCE AND FLAWS OUTLINED IN THE NUMEROUS TSB'S. AS WELL, THERE ARE SEVERAL OTHER COMPLAINTS ON NHTSA RELATED TO THE 2009 FORD THAT FORD IS REFUSING TO REPAIR IF IT FALLS OUTSIDE OF THE DATE RANGE. THIS IS A VERY SHALLOW WAY OF LIMITING LIABILITY AND A LACK OF RESPONSIBILITY AND ETHICS ON FORDS PART, IMO. I WOULD LIKE TO POINT OUT THAT TSB 10-9-9 COVERED 2009 FORD EDGE BUILT BETWEEN 12/11/2009 AND 4/15/2010 AND THEN TSB 10-21-2 EXTENDS THE DATE RANGE TO 3/13/2009 THROUGH 6/30/2010. AN INVESTIGATION SHOULD CONSIDER IF THE 6F55 AND 6F50 TRANSMISSIONS IN GENERAL SHOULD BE RECALLED. GIVEN THAT MY CAR MEETS ALL CRITERIA OTHER THAN A DATE FOR A WELL KNOWN DEFECT, IT APPEARS FORD HAS FOUND A GREAT WAY TO CIRCUMVENT LIABILITY ON POOR DESIGNS AND MANUFACTURING AND PL

Vehicle Speed Control
Filed Aug 8, 201696,000 milesVA

I HAVE A 2009 FORD EDGE LIMITED AND ABOUT TWO WEEKS AGO, I NOTICED THAT AN ORANGE WRENCH LIGHT APPEARED AND THEN MY CAR WOULD LOOSE POWER. IT NEVER COMPLETELY SHUT OFF BUT IT WOULD NO LONGER ACCELERATE AND BEGIN SLOWING DOWN UNTIL IT COMPLETELY STOPPED. IT HAPPENED TO ME DURING RUSH HOUR TRAFFIC WHEN I WAS GETTING OFF THE HIGHWAY. THIS PROBLEM COULD HAVE CAUSED AN ACCIDENT! I TOOK MY EDGE INTO THE FORD DEALERSHIP TODAY FOR A FUEL TANK RECALL AND TOLD THEM ABOUT THIS PROBLEM. I GOT A PHONE CALL FROM FORD A FEW HOURS LATER EXPLAINING THAT THE ISSUE WAS RELATED TO THE VEHICLES THROTTLE BODY THAT NEEDS TO BE REPLACED. ITS GOING TO COST OVER $600 FOR THEM TO REPLACE IT! I WENT ONLINE AND DISCOVERED THAT SEVERAL OTHER FORD EDGE OWNERS ARE HAVING THE EXACT SAME PROBLEM AND ARE TOLD THEY NEED TO REPLACE THE THROTTLE BODY. THIS SHOULD BE MADE A RECALL AFTER HAVING SEEN SO MANY OTHER COMPLAINTS OVER THE ISSUE!

Service Brakes
Filed Jun 17, 2016AZ

BRAKES SEEM TO FAIL TO ENGAGE, SOMETIMES THEY ARE HARD TO PRESS AND THEN WILL GO ALL THE WAY TO THE FLOOR. SOMETIMES THE ENGAGE REALLY HARD AND CAUSE ME TO SNAP FORWARD HARD. I TALKED TO FORD AND THEY SAY THERE ARE NO CURRENT RECALLS OR ISSUES WITH THE BRAKING SYSTEM. VEHICLE MOVING AND ALSO WHEN IDLING AT STOP SIGN I HAVE TO PUT IN NEUTRAL TO PREVENT THE CAR FROM MOVING.

Engine
Filed May 24, 201647,000 milesTX

MOTOR MOUNT HARNESS CRACKED OFF, MOTOR MOUNT HAD TO BE REPLACED

Service Brakes
Filed May 19, 2016LA

NOT SURE WHAT TAKATA INFLATORS MEANS I WAS I ONLY TYPING WHAT WEBSITE ASKED OF ME TO TYPE ON THE FIRST LINE OF EVERY PAGE.

Electrical System
Filed Apr 25, 201649,000 milesTX

THE PASSENGER DOOR AJAR LIGHTSTAYS ON AND WON'T GO OFF AND THE DOORS WILL NOT LOCK. THIS HAPPENS WHEN I START MY CAR , DRIVE MY CAR AND WILL ONLY GO OFF WHEN I TURN OFF THE ENGINE. IN MY OPINION THIS CONSTITUTES A MAJOR SAFETY HAZARD WHAT WITH THE DOORS NOT LOCKING.

Service Brakes
Filed Jan 13, 201610,000 milesFL

"TAKATA RECALL" HAVE TO PRESS ALL THE DOWN FOR BRAKES TO WORK. DOESNT DO IT ALL THE TIME.

Engine
Filed Jan 5, 201644,000 milesWI

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND BOUNCED MAKING IT DIFFICULT TO STOP AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

Fuel/Propulsion System
Filed Jan 4, 201652,000 milesAK

FUEL TANK LEAKING. NOT COVERED UNDER CURRENT RECALL. ADVISED TO GET REPAIRS MADE AND KEEP RECEIPTS BECAUSE RECALL MAY BE EXPANDED.

Fuel/Propulsion System
Filed Dec 29, 2015OH

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE DEALER WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 15V712000 (FUEL SYSTEM, GASOLINE). THE PART WAS NOT AVAILABLE FOR MONTHS. THE DEALER INDICATED THAT THE CONTACT NEEDED TO WAIT FOR THE SECOND NOTIFICATION LETTER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME THAT THE PART WOULD BECOME AVAILABLE TO SUPPLY TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Dec 22, 201545,000 milesNJ

I HAD TO REPLACE BOTH HEADLIGHT SOCKETS AS THEY MELTED LIKE THE RECALL I JUST READ ABOUT ON THE CROWN VICTORIAS.

Fuel/Propulsion System
Filed Sep 14, 2015112,000 milesNJ

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING AT 55 MPH, THERE WAS FUEL LEAKING FROM THE FUEL TANK NEAR THE SEAM WELD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.

Electrical System
Filed Aug 22, 201595,169 milesTX

DURING NORMAL HIGHWAY OPERATION THE RIGHT REAR TAILLIGHT FAILED. INSPECTION OF THE FAILED COMPONENT FOUND THE TAILLIGHT SOCKET HAD MELTED. THERE WAS NO PRIOR INDICATION OF CIRCUIT BREAKDOWN, IE: FUSE BLOWN, ETC. ALL PARTS WERE FACTORY INSTALLED AS NONE HAD BEEN PREVIOUSLY REPLACED FROM NEW.

Fuel/Propulsion System
Filed Aug 6, 2015PA

I HAVE A 2009 FORD EDGE THAT HAS HAD A STRONG ODOR OF GAS. I HAVE IT IN THE REPAIR SHOP AND I AM BEING TOLD THAT THERE IS A HOLE/LEAK IN THE SEAL TO THE GAS TANK. THERE HAS BEEN A RECALL FOR THIS SAME PROBLEM ON 07 AND 08 FORD EDGE. THE COST TO REPAIR THIS IS GOING TO BE $1800.00 WHICH WOULD INCLUDE TANK, O RING AND GASKET. I WOULD LIKE TO KNOW IF MY 2009 FORD EDGE CAN BE PLACED ON A RECALL FOR THIS PROBLEM. KEEP SMILING [XXX] UPDATED 10/06/15*LJ *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Fuel/Propulsion System
Filed Jul 15, 201560,000 milesMI

WE WERE SMELLING GASOLINE IN OUR GARAGE AND THE SMELL WAS COMING FROM CAR. THE CAR WAS TAKEN TO A LOCAL SHOP WHERE IT WAS HOISTED AND A GASOLINE LEAK DISCOVERED AT THE "SEAM" OF MY GAS TANK. WE WERE INSTRUCTED TO RETURN THE CAR TO THE DEALERSHIP AS IT MAY HAVE A RECALL AND WAS CLEARLY A MANUFACTURER DEFECT. MY HUSBAND CALLED AVIS FORD WHO IN FACT INSTRUCTED US TO BRING THE CAR IN. WE HAD THE CAR TOWED AT OUR EXPENSE OF OVER $80.00 ONLY TO GET TO THE DEALERSHIP AND HAVE THEM SAY THERE WAS AN ERROR AND THAT THE 2009 EDGE DID NOT HAVE A RECALL. THERE HAVE BEEN RECALLS ON TANKS ON MODELS FROM 2007 UP TO 2014 BUT APPARENTLY NOT THE 09. THE LEAK IS APPARENTLY A MANUFACTURER DEFECT AND NOT CAUSED BY DAMAGE TO THE TANK FROM A FOREIGN OBJECT STRIKING IT . IT IS TERRIBLY FRIGHTENING TO ME TO KNOW THAT FORD HAS NOT STEPPED UP TO THE PLATE AND MAYBE ONLY A FATALITY WOULD FORCE THEM TO SO. I TRAVEL DAILY WITH A 30 MONTH AND 17 MONTH OLD IN MY CAR AND CANNOT IMAGINE HAVING TO GET THEM BOTH OUT OF 5 POINT RESTRAINT CAR SEATS IN THE EVENT OF A FIRE. IS THIS WHAT FORD IS WAITING FOR TO ACKNOWLEDGE THE UNACCEPTABLE DANGER OF A GAS TANK LEAK. A RECALL NEEDS TO BE ISSUED IN ORDER TO SAVE LIVES.

Fuel/Propulsion System
Filed Jun 29, 201578,121 milesNJ

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THERE WAS A FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 78,121. UPDATED 09/10/15*LJ UPDATED 11/01/2017*CN

Exterior Lighting
Filed Jun 20, 201595,678 milesIN

REAR LEFT TURN SIGNAL BURNT OUT. REPLACED, BUT ENTIRE LIGHT ASSEMBLY INCLUDING TURN SIGNAL, BACK UP LIGHTS, AND BRAKE LIGHTS, AND REAR BACKUP SENSOR NOT WORKING NOW. REPLACED ALL BULBS AND SOCKETS FOR EACH AND STILL NOT WORKING. MECHANIC REPLACED WIRING HARNESS ON TURN SIGNAL AND FINALLY FIXED THE PROBLEM. BURNT OUT BULB WAS BLACK AND CHARRED AND SHORTED OUT THE ENTIRE DRIVERS REAR LIGHT ASSEMBLY CONTROLS AND SENSORS.

Power Train
Filed Apr 12, 2015123,925 milesMI

THE POWER TAKEOFF UNIT NEEDED TO BE REPLACED. BASED ON OTHER FORUMS THIS SEEMS TO BE A COMMON ISSUE WITH THIS VEHICLE. *TR

Wheels
Filed Mar 11, 20155,000 milesIN

I PURCHASED THE 2009 FORD EDGE SPORT ON AUGUST 29, 2009. I FIRST EXPERIENCED AIR LEAKAGE FROM MY RIMS IN DECEMBER 2009 AND I TOOK THE CAR TO TOM WOOD FORD IN JANUARY 2010. I HAD THE CAR BACK TO TOM WOOD SEVERAL TIMES AND IN OCTOBER 2010 FORD REPLACED ALL 4 WHEELS WITH NEW ONES. HOWEVER I HAVE CONTINUED TO HAVE THE AIR LEAKAGE DURING COLD WEATHER. I HAD TO TAKE THE CAR TO A TIRE SHOP AND REALIZED THIS IS A DEFECT WITH THESE WHEELS. EVERY 4 TO 6 MONTHS THEY HAVE TO HAVE THE TIRE REMOVED AND THE WHEEL CLEANED OF THE CORROSION THAT DEVELOPS ON THE INSIDE OF THE RIM. FORD HAS REFUSED TO FIX THIS PROBLEM AND IT AFFECTS ALL 2009 FORD EDGE SPORTS WITH THE 22 INCH WHEELS. THIS IS A SAFETY ISSUE AND CAN CAUSE HANDLING ISSUES. IN FACT IN JANUARY 2014 I HAD TO PURCHASE A NEW TIRE BECAUSE THE AMOUNT OF AIR LOST FROM MY INDICATOR GOING OFF AND ME GETTING TO A SPOT I COULD ADD AIR DAMAGED THE TIRE BEYOND REPAIR. *TR

Engine and Engine Cooling
Filed Dec 12, 201482,000 milesOH

THE CAR HAS STALLED WHILE IN DRIVE THREE TIMES OVER 2 MONTHS. IT HAS OCCURRED WHILE DRIVING AT 10, 30 AND 45 MILES PER HOUR. IT IS COMPLETELY UNSAFE. *TR

Fuel/Propulsion System
Filed Oct 9, 2014WV

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT FUEL FUMES WERE PRESENT INSIDE THE VEHICLE. THE DEALER STATED THAT THE FUEL TANK WAS RUSTED AND CAUSED A FUEL LEAK. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes
Filed Sep 29, 201438,648 milesFL

THE VEHICLE, SUDDENLY BECAME VERY HARD TO STOP. THE BRAKE PEDAL FELT AS THOUGH IT WAS STUCK AND REQUIRED A HUGE AMOUNT OF PRESSURE TO SLOW THE VEHICLE TO A COMPLETE STOP. FORTUNATELY, WE WERE GOING AT A RELATIVELY LOW SPEED WHEN THE PROBLEM FIRST OCCURRED. HOWEVER, WE HAD DRIVEN FROM SOUTH FLORIDA TO ATLANTA AT HIGHWAY SPEED WITHOUT INCIDENT AND SUDDENLY THE PROBLEM WAS THERE. JUST PRIOR TO THE HARD BRAKING, THERE WAS A LOUD WHISTLING SOUND INSIDE THE VEHICLE, COMING FROM UNDER OR BEHIND THE DASHBOARD. IT SOUND A THOUGH THERE WAS A VACUUM LEAK, BUT THE SOUND LASTED ONLY A SHORT TIME. LATER WHEN I STARTED THE VEHICLE I HEARD THE WHISTLING SOUND AGAIN. I CHECKED UNDER THE HOOD AND DASH BUT SAW NOTHING OBVIOUSLY WRONG. AS THE ORIGINAL OWNER OF THIS VEHICLE, I WAS VERY SURPRISED WHEN THE FORD SERVICE REP IN ATLANTA TOLD WHAT THE PROBLEM WAS. THIS VEHICLE, CURRENTLY HAS 40,650 MILES ON IT. AT THE TIME OF THE INCIDENT THE ODOMETER READ, 38, 648 MILES. IT COST ME $658 TO HAVE THE PROBLEM CORRECTED. NO WAY THIS TYPE PROBLEM SHOULD OCCUR AT THIS MILEAGE. UPON CHECKING FURTHER, I FOUND THAT FORD HAD ISSUED A CUSTOMER SATISFACTION PROGRAM (CSP) 13N02 TO ADDRESS THIS VERY PROBLEM IN MODEL YEARS 2010 THROUGH 2013. IN SPEAKING TO FORD THEY TOLD ME THERE WAS NOTHING THAT COULD BE DONE, SINCE MY "VIN" WAS NOT INCLUDED IN THE CSP. FORD FURTHER STATED, IF THE NHTSA DEMEANED MY PROBLEM TO THE SAME AS THE PROBLEM AS COVERED IN CSP 13N02, AND IF THERE ARE ENOUGH COMPLAINTS, THEN PERHAPS A NEW PRO

Fuel/Propulsion System
Filed Sep 25, 2014931,017 milesIL

STRONG SMELL OF GAS IN GARAGE. BACKED OUT , GAS SPOT ON CONCRETE. TOOK TO SERVICE GARAGE. GAS TANK IS LEAKING AT SEAM. TOLD NOT TO PARK IN GARAGE OR DRIVE UNTIL FIXED. DANGEROUS DUE TO GAS FUMES AND LEAKAGE. *TR

Power Train
Filed Sep 22, 201495,000 milesNY

MY 2009 FORD EDGE STARTED TO SHIFT HARD A FEW MONTHS AGO. I NOTICED THAT AT TIMES THE CAR WOULD LURCH FORWARD WHEN STARTING OUT AND KNOCK INTO THE GEAR.. ABOUT TWO WEEKS AGO THE CAR STARTED TO WHINE AT SPEEDS AROUND 50MPH. LAST WEEKEND THERE WAS A METAL SCRAPING SOUND WHEN DRIVING. MY MECHANIC HAS DIAGNOSED THIS AS A TRANSFER CASE PROBLEM. THE UNIT NEEDS TO BE REPLACED AT 1600 DOLLARS. AFTER DOING RESEARCH, I HAVE FOUND THAT THIS IS A KNOW FORD PROBLEM AND HAVE FOUND MANY MANY COMPLAINTS BY CONSUMERS. THIS SHOULD BE A RECALL BY THE MANUFACTURER SINCE IT IS OBVIOUSLY A PROBLEM THAT MANY PEOPLE ARE HAVING. *TR

Electrical System
Filed Jul 8, 201425,000 milesCA

CONTINUE RIGHT REAR TAIL LIGHT BURNOUT. PLASTIC ON BLUBS MELTED. DISCOLORATION ON SOCKET. I NOW HAVE ABOUT 100,000 MI ON THE CAR AND HAVE REPLACED 5 BULBS. I WROTE A LETTER TO FORD AND THEY REJECTED MY COMPLAINT. THIS IS A FIRE HAZARD. INDUSTRIAL PLASTIC MELTS AT ABOUT 300 OF. THIS IS A DESIGN DEFECT WHICH FORD IS IGNORING! I CAN PROVIDE PHOTOS OF BURNED OUT BULBS AND DAMAGED SOCKET. LEFT REAR TURN BULB SVL 12V 3157. *JS

Electrical System
Filed Jul 3, 201480,000 milesCA

BOTH TAIL LIGHTS HAVE BURNED HOLES THROUGH THEIR OUTER CASINGS. THEREFORE, WHEN I BRAKE THERE IS NO DIFFUSION OF THE BULB, JUST THE BRIGHT LIGHT OF THE BULB SHINING. MECHANICS AT MY LOCAL FORD DEALERSHIP ADMITTED THE PROBLEM IS CAUSED BY FAULTY WIRING, WHICH MAKES THE BULBS BURN TOO HOT, RESULTING IN THE MELTING OF CERTAIN AREAS OF THE PROTECTIVE CASINGS. BUT AFTER INFORMING FORD MOTOR COMPANY OF THE ISSUE, INCLUDING SENDING PICTURES OF THE DAMAGE, I'M STILL BEING ASKED TO PAY FOR ALMOST HALF OF THE REPAIR; THIS WHEN I DIDN'T CAUSE THE PROBLEM AND I'M STILL COVERED UNDER THE EXTENDED WARRANTY PACKAGE OF UP TO 10 YEARS OR 100,000 MILES. I'VE REVIEWED OTHER COMPLAINTS, AND I'M NOT THE FIRST PERSON TO DEAL WITH THIS EXACT ISSUE. SOME HAVE HAD FORD COVER THE COSTS, AS THEY SHOULD, AS IT IS THEIR EQUIPMENT THAT IS FAULTY. BUT OTHERS ARE IN THE SAME BOAT AS ME, WAITING FOR THE COMPANY TO TAKE RESPONSIBILITY FOR THEIR PRODUCT. AS THE CONSUMER AND A NON-CAR EXPERT, I HAVE NO GRASP ON THE RANGE OF POTENTIAL DAMAGE OR HAZARD THIS PROBLEM POSES. I DON'T KNOW IF BURNED BULBS AND MELTED CASINGS ARE THE EXTENT OF THE PROBLEM, OR IF I'M DRIVING AROUND WITH THE CHANCE OF A FIRE LOOMING. I JUST KNOW I'M DEALING WITH BAD WIRING, AND NOTHING GOOD COMES OF THAT. *TR

Electrical System
Filed Apr 1, 201463,000 milesMI

BRAKE LIGHT BULBS BURNING OUT RESULTING IN A LOSS OF TURN SIGNALS AND BRAKE LIGHTS . THE CONNECTOR IS DISCOLORED DUE TO HIGH HEAT (CURRENT). COMPANY IS COVERING UNDER WARRANTY BUT HAS NOT ISSUED A TECHNICAL BULLETIN. *TR

Exterior Lighting
Filed Feb 6, 201460,000 milesIL

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE REAR DRIVERS SIDE TAIL LIGHT AND TURN SIGNALS FAILED. THE LOCAL MECHANIC INSPECTED THE TAIL LIGHT AND FOUND THE LIGHT BULB SOCKET BURNED DUE TO AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE CURRENT AND FAILURE MILEAGE WAS 60,000.

SuspensionFire
Filed Nov 28, 201260,000 milesMA

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, BURNING OIL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE TECHNICIAN STATED THERE WERE NO FAILURES DETECTED FROM THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS TAKEN WEEKS LATER TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THERE WAS A BROKEN SEAL FROM THE AXLE WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 70,000. THE VIN NUMBER WAS NOT AVAILABLE.

Exterior Lighting
Filed Nov 26, 201266,000 milesOH

DRIVER'S SIDE, REAR TAIL LIGHT/ TURN SIGNAL WAS SIGNALING FAST, LETTING ME KNOW THERE WAS AN ISSUE. THE NEXT DAY, IT NO LONGER SIGNALED ABNORMALLY. THE FOLLOWING DAY IT WAS FAST AGAIN AND NO LONGER ILLUMINATING. WHEN I WENT TO REPLACE THE BULB, THE SOCKET WAS BLACK AND MELTED. *TR

Electrical System
Filed Nov 20, 201282,000 milesFL

2009 FORD EDGE -- MAJOR ISSUE-- FORD NEEDS TO COVER COSTS--- I WAS DRIVING MY 2009 FORD EDGE SEL APPROX. 4 MILES. ONCE I ROLLED TO A STOP AT A TRAFFIC LIGHT THE CAR BEGAN TO IDLE AND THEN STALLED. NO WARNING LIGHTS.. I STARTED THE ENGINE AND PRESSED THE GAS (NO ACCELERATION). THE ENGINE RAN AT AROUND 1-2K RPM. I PRESSED THE GAS AGAIN, NO ACCELERATION. I SHUT OFF THE CAR CALLED AAA FOR A TOW. I STARTED THE CAR ONCE MORE TO CHECK THE GAUGES, NO SERVICE LIGHTS. WHEN I CHECKED THE OTHER INDICATORS IT STATED, CAR TEMP -- OK, OIL PRESSURE - OK, ETC... ALL OK.. NO WARNING LIGHTS, NO ISSUES. THE CAR WAS IN ABOUT 1.5 MONTHS AGO FOR OIL, 3-4 MONTHS FOR SERVICE. ABOUT 8-9 MONTHS AGO, MOROONE FORD OF MARGATE (UNDER WARRANTY) FIXED AN ELECTRICAL ISSUE (WHERE NO LIGHTS WERE SHOWING) THEY CLAIMED IT WAS A FORD ISSUE AND THEY REPLACED IT (NO COST). WELL NOW THIS HAPPENED AND MOROONE FORD OF MARGATE SAID, "BLOWN ENGINE, $7,700 TO REPLACE + $400 FOR COOLING FAN." THEY SAID THE COOLING FAN BROKE (NO WARNING) AND THE ENGINE BLEW. NO WARNING, LIGHTS, ETC... WHEN I LOOKED UNDER THE HOOD WAITING FOR AAA (NO SMOKE, NO SMELL... YET A BLOWN ENGINE (FULL REPLACEMENT)... I WILL FIGHT THIS BECAUSE I BELIEVE THIS IS AN ELECTRICAL ISSUE THAT THEY TRIED TO FIX PRIOR AND THIS HAPPENED AGAIN. I ALSO DON'T BELIEVE THE ENGINE WAS DESTROYED. HOPEFULLY THE GOVERNMENT AND FORD WILL RESEARCH AND COVER THE REPAIRS / REPLACEMENT. NO WARNING LIGHTS OIL TEMP -- OK OIL PRESSURE -- OK CAR IDLED AND STALLED... APPROX. MIL

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Edge → · Every Edge year → · How the figures are calculated →